Customer Systems Specialist (SQL, SaaS)
Job Description
About the Role
This is an implementation and product support role — not a sales position.
You’ll onboard new SMB and Enterprise customers, migrate data from legacy systems, train operators through go-live, and provide ongoing system support. You’ll also work closely with our development team on bug tracking, testing, and software upgrades.
What You’ll Do
- Lead customer onboarding and software migration
- Perform data cleansing, validation, and reconciliation
- Build Excel reports (lookups, cross-sheet comparisons)
- Train customers and support go-live execution
- Test software releases and coordinate upgrades
- Act as liaison between customers and developers
What We’re Looking For
- 3–8 years in SaaS implementation, ERP support, application support, or operational software
- Strong Excel and SQL proficiency- Write queries (not just read them)
- Validate data during implementations
- Troubleshoot mismatches/issues
- Work with engineering using data
- Comfortable working with structured, data-driven systems
- Excellent communication and training skills
- Technically curious and detail-oriented
- Able to work onsite in Newton, MA five days per week
Ideal for someone who enjoys hands-on problem solving, working within complex systems, and becoming deeply knowledgeable in a mission-critical operational platform.