Information Technology Jobs in Ludlow

• Handle a caseload of litigation matters from inception to resolution, including drafting pleadings, motions, and other legal documents.
• Prepare for and conduct depositions, interrogatories, and other discovery proceedings.
• Conduct thorough legal research and analysis to support litigation strategies and arguments.
• Collaborate with senior attorneys to develop case strategies and provide support during trials and hearings.
• Assist with the preparation of trial exhibits, witness interviews, and trial briefs.
• Maintain accurate and up-to-date case files, including organizing and managing documents and evidence.
• Attend court hearings, conferences, and other legal proceedings as required.

• Admission to NY State Bar and in good standing.
• 8+ years of experience in civil defense/plaintiff litigation -or- commercial litigation
• Knowledge of civil procedure, legal research, and writing.
• Strong knowledge of civil procedure, legal research, and writing.
• Proven experience conducting depositions and handling discovery processes.
• Exceptional written and verbal communication abilities.
• Ability to work independently as well as collaboratively within a team.

Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS)

Full-Time, Hybrid – Springfield, MA

The Opportunity

Working closely with MassMutual business partners, you’ll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture.

The Team

We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners.

The Impact:

This position offers the opportunity to play a key role in advancing our enterprise’s centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations.

The Minimum Qualifications

• Bachelors Degree or equivalent professional experience
• 5+ years of experience in information technology field
• 1+ years experience with centralized logging, SIEM, and data pipeline
• Weekly on-call duties assigned based on team rotation (currently once every 10 weeks)

The Ideal Qualifications

• Maintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data
• Experience with SOAR platforms
• Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates
• Experience with data manipulation and data science
• Expertise with regular expressions
• Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred
• Experience with Linux system administration
• Experience with scripting languages, programming in JSON, JavaScript, python, and bash
• Experience with UNIX, Windows Servers, Java
• Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP
• Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures
• Information security solutions development either from an architect or engineering perspective
• Experience troubleshooting inside of a corporate network
• Experience with secure data communications and applications
• Extensive knowledge of current and upcoming IT security technologies
• Excellent written and oral communication skills and customer service skills
• Exceptional troubleshooting skills and ability to problem solve with little to no supervision
• Working knowledge of ServiceNow and JIRA tickets for customer assistance

What to Expect as Part of MassMutual and the Team

• Regular collaboration within the Security Platforms Engineering team
• Focused one-on-one time with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RK1

IBOR Business Systems Analyst – Investment Management Technology (ETX)

(Hybrid, Boston)

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? MassMutual assists millions in achieving financial freedom, providing protection and future planning. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

The Opportunity

This position is required to provide subject matter expertise for implementation and support of IBOR and Quantitative Risk related applications and functions including Asset Liability Management.

Recognized as subject matter expert in business analysis field. Has responsibility for instructing, directing, and checking the work of other Business Analysts. Formulate and define business and/or systems scope and objectives based on both user needs and a thorough understanding of industry requirements. Devise or modify procedures to solve highly complex problems considering limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Consider the business implications of the application of technology to the current and future business environment. Act as a team leader for complex projects.

The Team

You will be joining MassMutual's Investment Management Technology team. Our mission is to build reliable automation solutions for the Quant Research and Development business team. You will be part of a team that is technical, highly motivated and excels at working in a fast paced and always evolving environment with agility and resilience.

The Impact:

The Business Systems Analyst is responsible for the analysis, design, and testing of complex applications and system integration processes supporting MassMutual's Investment Management Unit. This role supports strategic investment initiatives within these areas and ensures recommended solutions are aligned with business and MassMutual IT strategies while adhering to relevant technology standards.

This role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments.

This is a critical role in maintaining the cohesion between the business stakeholders and the technology delivery teams. It requires a deep and broad technology background conducive to that found in a "master application developer" but this is not a development position but will participate and guide technology decisions and best practices. It also requires a strong work ethic, the ability to work independently or in collaboration, exceptional communication skills, and knowledge of, or the aptitude to learn the investment management data domain.

• Perform analysis of business process, procedures, data and rules
• Experience with data-centric architectures, multi-dimensional time series, and techniques to guarantee robust data integrity
• Demonstrated ability to identify and understand critical business features that drive value, and translate those into solid technical solutions
• Excellent written and oral communication skills, ability to effectively and confidently interact with business and technical personnel, at all levels in the organization
• Proven technical leadership and mentoring skills
• Strong knowledge of the investment management industry, asset liability management, and risk management across multiple asset classes, public and private, including derivatives
• Candidates must combine an attention to detail with the ability to see the big picture
• Demonstrated ability to communicate effectively using verbal and written methods to all levels of an organization
• Proficient with standard documentation tools (Visio, Excel, Word)
• Capable of applying knowledge to handle all but the most complex problems independently
• Drives continuous improvement and efficiencies beyond own scope of responsibility

The Minimum Qualifications

• Bachelor's degree
• 8+ years of experience with designing and implementing complex solutions
• 5+ years of investment data experience with an understanding of systems and data management
• 5+ years of experience with investment management systems (from front office to middle office, to back office)
• 5+ years of data analysis experience working with large data sets and multiple sources of data

The Ideal Qualifications

Technical Skills

• Expert user of excel and proficient with SQL/Oracle query tools
• Experience in BlackRock Aladdin Studio or Risk is a plus.
• Ability to apply technical and business knowledge across multiple business functions
• Ability to work in close collaboration with project/program managers, architects, developers, and testers to optimize the quality of the developed product
• Skilled in interacting between internal business partners, internal IT teams, and offshore partners
• Ability to effectively estimate time to complete design and development tasks
• Influence design & architecture inclusive of technical (non-functional) requirements
• Ability to communicate clearly and to simplify complex topics for a wide range of audiences (both written and verbal)
• Ability to work through complex issues, identify themes, and develop solutions, in time-critical situations.
• Ability to develop a strong understanding of business processes and functional requirements and skill to be able to translate business requirements into succinct functional / technical specifications, experience writing ETL requirements, and providing close oversight of specifications
• Ability to quickly learn new technologies and platforms
• Ability to adhere to project schedules and meet deadlines in the execution of job responsibilities

Soft Skills

• Self-managed and motivated individual with strong leadership skills.
• Excellent written, oral and presentation skills.
• Works with minimal oversight and proactively communicates status and risks to project leadership.
• Ability to work well in a team environment.

#LI-RK1

AI Architect Mastery, Enterprise Architecture, ETX

(Full-Time, Location: Boston, Springfield, New York)

The Opportunity

The AI Architect will evaluate and benchmark AI capabilities, define implementation patterns for AI services, and enable MassMutual to make impactful, long-term decisions around AI-enabled business capabilities. This includes developing strategies, reference architectures, roadmaps, and patterns to drive responsible AI Adoption, Research & Development. As an AI Architect, you will be part of MassMutual's team focused on aligning AI technology strategy with business strategy and goals. You will guide the planning and design of AI capabilities to maximize their value in secure and responsible manner, using architecture strategies, blueprints, and roadmaps to standardize technology stacks and enhance AI engineering speed and agility.

The Team

The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is composed of Business, Application, Infrastructure, Data, and Security architecture domains. The team collaborates on enterprise-wide technology initiatives, providing a unique perspective and opportunity to partner with best-in-class architects, technologists and business leaders. The AI Architect will join this team to drive digital innovation and create a competitive advantage for MassMutual.

The Impact:

The AI Architect will play a critical role in designing AI solutions that enhance MassMutual's digital capabilities and customer engagement. This role involves working closely with various domains of Enterprise Architecture (EA), Research & Development, business stakeholders, IT teams, Cyber, Governance and Privacy partners to design and implement AI solutions that align with business outcomes and architectural requirements

Responsibilities:

• Build Enterprise AI Architecture strategy and roadmaps
• Develop AI Reference Architectures and Guidance.
• Update specification and publication of AI Standards and Patterns around AI technology, development, security, privacy and observability.
• Build AI platform architecture and Integration Patterns, stay abreast of emerging AI technologies and integrate them into AI architecture as needed
• Consult on AI capabilities for business and technology platforms and ensure alignment between AI architecture frameworks and standards and overall business strategy
• Evaluate and lead AI architecture deliverables, perform capability assessments, and support technical evaluations for closing gaps
• Actively publish deliverables and utilize multi-media to educate and engage with federated solution architecture community members
• Partner with solution architect to document design decisions and solution architecture
• Partner with technology leaders, business and governance partners to identify AI risks and process issues, then provide enterprise patterns to resolve the issues
• Provide recommendations on problem solving, solution options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals, and processes
• Partner with extended enterprise architecture, enterprise cyber security, compliance, governance, privacy, business, and IT support teams to communicate and collaborate on architecture strategies, standards, and guidance
• Partner with AI Governance, Security and Privacy team for supporting Secure, Ethical and Responsible use of AI.
• Stay abreast of current and emerging AI threats and design AI architecture to mitigate them. Design capabilities for AI Governance and Observability
• Achieve AI architecture compliance on requirements, including, but not limited to, Colorado AI Act, global data privacy requirements, and state and federal regulations

The Minimum Qualifications:

• Bachelor's degree in computer science, IT, system analysis, or a related technical field
• 8+ years of IT design and implementation experience with a minimum of two of the following (or similar) technical disciplines: AI/ML frameworks, AI/ML development and coding environments, cloud platforms, and big data technologies
• 5+ years involvement with solution architecture development and delivery.
• 5+ years of experience developing and interpreting business architecture.
• 5+ years of experience in building solutions on complex cloud-native products, applications, and platforms
• 5+ years of experience in a technology advisory role, experience working directly with any of AI, machine learning technologies, statistical systems, or big data platforms

The Ideal Qualifications:

• Exposure to and involvement in governance and compliance regimes; a good understanding of security and privacy management. Experience working with AI Governance, Privacy requirements like Colorado Artificial Intelligence Act (CAIA).
• Experience supporting agile teams by providing guidance on design, opportunities, impact, and risks, taking account of technical and architectural debt
• Preferred experience designing GenAI solutions, with experience in MLOPS, LLM, Amazon Bedrock, Q, OpenAI, CoPilot Studio, Langchain, Data Foundry, Data Fabric.
• Trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams
• Technology-neutral: remains unbiased toward any specific technology or vendor choice and is more interested in results than personal preferences
• Displays intellectual curiosity and integrity
• Motivated and driven by achieving long-term business outcomes
• Ability to balance the long-term (big picture) and short-term implications of individual decisions
• Ability to work effectively in a team environment and lead cross-functional teams

#LI-RK1

The Opportunity

Join our team as an Enterprise Architect in an industry leading EA function that creates alignment between technology and business strategy.  You will have an opportunity to guide the process of planning and designing capabilities to maximize the value of IT and enable the company to make high impact, long-term decisions supporting the Corporate Technology Organization in Investment Management(Portfolio Management, Derivatives, Credit & Market Risk functions). This will be accomplished through architecture strategies, blueprints and road maps that standardize technology stacks which create engineering speed and agility through the innovative use of data science, data analytics, cloud and API’s. The EA will work with a team that embrace diversity in all of its forms, respect and have fun.

The Team

The MassMutual Enterprise Architecture team in the Enterprise Technology and Experience organization is seeking an outstanding Enterprise Architect (Application) to join our team.  Enterprise Architecture is composed of Business, Application, Technology & Design and Security architecture domains. Joining this team will give the Application EA a unique perspective and opportunity to partner with best-in-class architects on enterprise wide technology initiatives.

The Impact:

This role will work with Corporate Technology Finance & Investment Management line of business delivery teams, engineers, application operations, product managers, and enterprise stakeholders to help deliver innovative, data-driven systems aimed at transforming the insurance industry. As part of the application architecture team, incumbents may be responsible for any of the following:

• Technical evaluations and benchmarking of core application platforms, frameworks and technologies
• Specification and publication of standards around application design and software engineering best practices
• Thought leadership and active participation in conferences and research with strategic partners and academic institutions
• Partner with senior leaders to develop and maintain the Technology strategies & roadmap
• Partner with business executives and senior architects to identify data and process issues, then provide solution options and recommends options
• Provide recommendations on system options, risks, cost/benefit analysis, and impact on cross-domain systems, business strategy, goals and processes
• Engage in SA problem solving, snapshots and full architecture documents
• Actively publish deliverables, and utilizes multi-media to educate and engage with federated solution architecture community members
• Collaborate with extended enterprise architecture, business, and IT support teams to communicate architecture strategies, standards, and direction
• Stay abreast of emerging technologies

The Minimum Qualifications

• Bachelors degree in Computer Science, Engineering or related Technical degree
• 8+ years of related IT Solutions Architecture or Technical Lead experience

The Ideal Qualifications

• 10+ years of related IT Architecture or IT consulting experience
• 5 years of ?Investment Management and/or Finance experience
• Emerging Technologies in Investment Management including AI/ML
• Experience with IM Platforms: Eagle, Aladdin, Calypso, Murex or similar
• Experience in data management platform design and integrations, ABOR/IBOR data layer, data modeling for IM domain, data framework adoption, mastering solution design.
• Excellent communication, presentation, influencing and reasoning skills 
• A team-focused mentality with proven ability to work effectively with diverse stakeholders 
• Strong interpersonal skills, with an emphasis on the ability to effectively influence others, collaborate and partner. 
• Understanding of the impact of IT on business results 
• Demonstrated experience using Architecture Methodology (TOGAF, Archimate) 
• Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one 
• Experience in Public Cloud platforms (preferably AWS), solution design and development using Cloud-native services, and understanding of cost rationalization. 
• AWS/Azure Cloud Certification 
• Strong experience in Architecture and Design patterns 
• Developed acumen in Domain Driven Design 
• Strong experience with event streaming design and implementation using Kafka, along with web service protocols and patterns like SOAP, REST, JSON, XML/XSDs. 
• Experience with REST API for data interchange and API-driven systems integration decoupling digital and backend systems. 
• Track record of designing architectural reference material 

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Enterprise Architecture team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits

#LI-RK1

Software Build Engineer - Core Data Platform Team, EISFull-Time, Hybrid (Boston or Springfield)

The Opportunity

You will join the Core Data Platform team, which builds and maintains a suite of tools powering over 2,100 data pipelines in production across MassMutual. As a Software Build Engineer, you'll manage the cloud infrastructure that supports this platform in a fast-paced, innovative, and collaborative environment. You'll recommend and evaluate new technologies, contribute to code and patterns, and play a key role in shaping the future of data engineering at MassMutual.

The Team

You'll be a key part of our esteemed Core Data Platform team, focused on enabling and accelerating the delivery of new data pipelines and products. You'll help support a thriving user community of over 12 data engineering teams, located both on-shore and off-shore. Our team is technical, highly motivated, and excels at working in a fast-paced and always evolving environment with agility and resilience. We regularly collaborate to establish enterprise strategy, working closely with architecture, governance, and enterprise infrastructure teams.

The Impact

• Design, develop, and improve build and deployment standards and processes (e.g., CI/CD, orchestration, scheduling) to accelerate delivery and ensure reliability of data pipelines.
• Develop and maintain core infrastructure to deliver scalable, robust, and highly available systems, directly supporting 12+ data engineering teams.
• Evaluate and recommend emergent technologies, tools, processes, and reference architectures, driving innovation and continuous improvement.
• Contribute to the design and development of new software components, enhancing platform capabilities.
• Define version control best practices and automate enforcement where appropriate.
• Improve monitoring and logging using technologies such as OpenTelemetry and New Relic, enhancing system observability and reducing downtime.
• Identify areas for process improvement and automation, increasing efficiency and reducing manual effort.
• Collaborate closely with Enterprise Infrastructure, Architecture, and Governance teams, providing mentorship to developers as appropriate.
• Work in an Agile development environment, attending daily stand-up meetings and delivering incremental improvements.

Minimum Qualifications

• Bachelor's degree in computer science, engineering, or a related technical field.
• Cloud: 5+ years of experience working in a cloud environment (e.g., AWS) using infrastructure-as-code technologies such as Terraform or CloudFormation to provision infrastructure.

Ideal Qualifications

• Master's degree in computer science, engineering, or a related field.
• Code: 2+ years of experience as a Python or Java developer.
• Build & Deployment: Excellent understanding of build and continuous integration and deployment tools (e.g., Github Actions, Artifactory).
• Communication: Excellent communication, problem-solving, organizational, and analytical skills.
• Design: Strong foundation in algorithms, design patterns, and writing efficient code.
• Workflow: Knowledge of orchestration and scheduling tools (e.g., Apache Airflow).
• Data: Understanding of data processing technologies such as Apache Spark and Apache Kafka.
• Autonomy: Able to work independently and provide leadership to small teams of developers.

What to Expect as Part of MassMutual and the Team

• Regular collaboration with Enterprise Infrastructure, Architecture, Governance and Data Engineering teams
• Focused one-on-one time with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RK1

Receiving Support Captain, Holyoke Mall At Ingleside - Full Time

Holyoke, MA, United States

Full time Schedule

$16.50

-

$25.50

Hourly Rate*

* based on job, location, and schedule

Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

What You Will Do

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Proficient in communicating effectively with customers and providing clear direction to colleagues
• Self-starter in adapting quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities and deadlines
• 1-2 years of direct retail experience preferred
• High school diploma or equivalent

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.

Apply Now

Job Info

• Job IdentificationREQ_576616
• Job CategoryStores
• Posting Date06/26/2025, 03:42 PM
• Locations 400 Whitney Avenue, Holyoke, MA, 01041, US

A great opportunity awaits for a Locum Interventional Radiologist seeking to join a hospital-based team in Springfield, MA.

Starting in February 2026, this position offers a dynamic schedule with a mix of onsite and remote work.

The role involves handling a variety of cases with a supportive team and state-of-the-art technology including Epic and PowerScribe.