Information Technology Jobs in Linthicum, MD

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

AGE Solutions is looking for a Senior Cyber Cloud Assessment Engineer to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. As a Team Lead, you will be responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.

Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.

Responsibilities Include:

• 
  
• Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the Department of Defense (DoD) Provisional Authorization (PA) process.
  
• Evaluate Cloud Service Provider (CSP) documentation packages following government guidance and procedures, including key artifacts such as the Cloud Architecture Diagram, System Security Plan (SSP), SSP Addendum, Readiness Assessment Report (RAR), System Architecture, Security Assessment Plan (SAP), Security Assessment Report (SAR), and associated Plans of Action & Milestones (POA&Ms).
  
• Review, analyze, and process additional documents including Change Requests, Extension Requests, Deviation Requests, Whitelist Requests, Corrective Action Plans, templates, process guide approvals, and continuous monitoring (ConMon) artifacts for existing Provisional Authorizations.
  
• Prepare and deliver up to 30 Cloud Security Assessment Packages annually, each including validated cybersecurity controls, certifier recommendations, and a statement of residual risk.
  
• Participate in technical kickoff meetings and review preliminary documentation to assess a CSP's readiness posture.
  
• Analyze and provide detailed feedback on CSP submissions such as the RAR, SAP, SSP, and architectural diagrams.
  
• Assess and document the operational impact of authorizations, changes, and vulnerabilities on the CSP environment.
  
• Develop Cloud Security Assessment Packages in accordance with established guidelines, including the SAR, POA&M, and any Deviation Requests.
  
• Draft Authorization Recommendation Memoranda outlining CSO compliance with DoD cybersecurity controls, residual risks, and technical findings.
  
• Prepare formal DoD Provisional Authorization memoranda, detailing authorization length, CSO boundary, services provided, operating conditions, DoD usage considerations, and follow-on activities.
  
• Validate CSO controls within eMASS or other government-provided Governance, Risk, and Compliance (GRC) tools; ensure accurate tracking in the Mission Status Report (MSR).
  
• Review and verify the Customer Responsibility Matrix (CRM), ensuring proper control inheritance is reflected in eMASS/GRC systems.
  
• Upload authorization conditions as system-level POA&Ms in eMASS and monitor their resolution.
  
• Organize and associate all received documentation with applicable security controls within eMASS.
  
• Maintain and update the DoD Cloud Process Guide, including all checklists, templates, forms, and guidance documents.
  
• Assist in developing internal requirements and how-to guides for assessors conducting CSP validations.
  
• Document and refine assessment procedures and validation best practices to align with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG).
  
• Contribute to the ongoing development and annual updates of the DoD Cloud Assessment Process Guides as requested by the Government.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Eight (8) years of overall experience in cybersecurity or network security position
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM/IA Technical (IAT) Level III certification
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Solid understanding of DoD Risk Management Framework (RMF), DoDI 8510.01, and DoD Cloud Computing Security Requirements Guide (SRG)
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Hands-on experience with eMASS or other government-provided GRC tools
  
• Familiarity with cloud security documentation, including SSPs, SARs, RARs, and POA&Ms
  
• Ability to analyze complex cloud architectures and provide accurate risk assessments
  
• Strong technical writing and communication skills to produce security assessment reports and formal recommendations
  
• Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full time.
  

Compensation: $110,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is looking for a Cyber Cloud Assessment Engineer to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will be part of a team responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.

Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.

Essential Duties and Responsibilities

• 
  
• Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the DoD Provisional Authorization (PA) process
  
• Prepare 30 Cloud Security Assessment Packages per year, including validated cybersecurity controls, certifier's recommendations, and residual risk statements
  
• Review Cloud Service Provider (CSP) documentation packages, including architectural diagrams, System Security Plans (SSP) with Addendums, Readiness Assessment Reports (RAR), Security Assessment Plans (SAP), and Security Assessment Reports (SAR)
  
• Evaluate supporting materials such as POA&Ms, Change Requests, Extension and Deviation Requests, Whitelist Requests, Corrective Action Plans, and applicable templates, checklists, and Continuous Monitoring (ConMon) artifacts
  
• Attend technical kickoff meetings to evaluate and document the CSP's security posture and readiness for assessment
  
• Analyze and provide feedback on assessment documentation, including the RAR, SAP, SSP, and system architecture diagrams
  
• Identify and document the operational impact of security authorizations, changes, or identified vulnerabilities within the CSP's environment
  
• Develop complete Cloud Security Assessment Packages in accordance with DoD standards, ensuring inclusion of SARs, POA&Ms, and Deviation Requests
  
• Create authorization recommendation memorandums summarizing compliance with DoD cybersecurity controls, technical evaluation results, and residual risk considerations
  
• Draft DoD PA memorandums outlining CSO boundary definitions, service offerings, authorization duration, terms and conditions, DoD usage considerations, and follow-on actions
  
• Validate implementation of CSO controls within eMASS or a government-provided GRC platform, and log assessment completion in the Mission Security Review (MSR)
  
• Review the Customer Responsibility Matrix (CRM) and ensure correct inheritance mapping within eMASS or the designated GRC tool
  
• Enter all authorization conditions into eMASS as system-level POA&Ms and monitor for timely resolution
  
• Upload and associate all CSP documentation with applicable security controls in eMASS or the appropriate system of record
  
• Track and manage all CSO-related data using the Team Lead Resource (TLR) Assessment Database
  
• Maintain and update the DoD Cloud Process Guide and associated templates, forms, checklists, and documentation
  
• Contribute to the development of internal instructions, how-to guides, and reference material to support consistent assessor workflows
  
• Ensure assessment activities are conducted in compliance with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG)
  
• Document assessment methodologies and validation best practices to continuously improve assessment accuracy, consistency, and process efficiency
  
• Support the ongoing development and annual updates of the DoD Cloud Assessment Process Guides in alignment with evolving policy and government directives
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Five (5) years of overall experience in cybersecurity or network security position
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM/IA Technical (IAT) Level II certification
  
• Working knowledge of DoD Risk Management Framework (RMF) and DoDI 8510.01
  
• Familiarity with the DoD Cloud Computing Security Requirements Guide (SRG) and associated cloud security policies
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Experience conducting security assessments and developing security documentation (e.g., SSP, SAR, POA&M, SAP)
  
• Proficiency with eMASS or equivalent Government Risk and Compliance (GRC) tools
  
• Demonstrated ability to interpret and apply NIST SP 800-53 security controls in cloud environments
  
• Strong analytical and technical writing skills with the ability to communicate complex topics clearly
  
• Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full-time.
  

Work Environment:

• 
  
• Must be able to sit for long periods
  

Compensation: $85,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Project Manager

Baltimore, MD | Hybrid Remote

12-Month Contract

$/hr. DOE

The Corporate & Commercial Platforms team at one of our largest energy clients is seeking a Project Manager to support multiple initiatives focused on customer-facing applications and ServiceNow platform improvements. This role will manage 3-4 concurrent projects and play a key role in coordinating stakeholders, supporting execution, and ensuring project milestones are met across both Agile and Waterfall initiatives.

The ideal candidate is organized, proactive, and comfortable working across multiple stakeholder groups, including internal teams and external partners. This individual will support project governance, meeting coordination, risk tracking, reporting, and light analysis while helping drive progress across several technology initiatives including ServiceNow platform enhancements, service portal consolidation, and application upgrades. This role is ideal for someone who enjoys wearing multiple hats and supporting both project management and business analysis activities within a dynamic technology environment.

Basic Qualifications:

• Bachelor's degree in a related field (Business, Information Systems, or similar).
• 3–7 years of experience in project management, project coordination, or business analysis.
• Experience managing multiple concurrent technology projects.
• Familiarity with ServiceNow environments or enterprise application platforms.
• Experience with Microsoft Project, Excel, and PowerPoint for project tracking and reporting.
• Strong organizational and stakeholder management skills.
• Ability to coordinate UAT activities, risk tracking, and status reporting.
• Experience working with external vendors or consulting partners.
• Strong communication skills and ability to engage across multiple stakeholder groups.
• Awareness of Agile and Waterfall delivery methodologies.
• ITIL familiarity is a plus.
• PMP certification not required.

Responsibilities:

• Manage and coordinate 3–4 concurrent projects supporting customer-facing platforms and internal service tools.
• Support initiatives to reduce customizations within the ServiceNow platform and improve platform standardization.
• Assist with consolidation of HR and IT service portals within ServiceNow following pilot implementation.
• Coordinate project meetings, stakeholder communications, and status reporting.
• Track project risks, issues, timelines, and stakeholder updates to ensure alignment and visibility.
• Coordinate User Acceptance Testing (UAT) and support project milestone delivery.
• Work with external consulting partners and vendors to ensure deliverables and escalations are managed effectively.
• Support an upcoming upgrade to the OpenText LoadRunner performance testing platform.
• Maintain project tracking and reporting within ServiceNow and Microsoft Project.
• Provide light data analysis and reporting using Excel, PowerBI, and PowerPoint.
• Assist leadership with stakeholder alignment and program preparation activities for future strategic initiatives.

What's in it for you?

A welcoming, team environment where you will be provided an opportunity to work with a Fortune 200 company in Baltimore, MD. Eight Eleven Group offers full medical, dental and vision benefits, PTO and 401K match.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Terms of Employment

• W2 Contract, 6+ Months

• Hybrid role (4 times a month as client requirement) at Baltimore, MD

Overview

The IT Operations & Service Delivery Manager is responsible for the overall operational oversight, performance, and continuous improvement of identity and access management services supporting our federal customer. This role provides management, direction, and accountability for Identity, Credential and Access Management services and the teams that support them.

The IT Operations & Service Delivery Manager ensures services are delivered in accordance with contractual service levels, customer requirements, and IT Service Management (ITSM) best practices. This role serves as the primary operational escalation point and works closely with Program Management, federal stakeholders, and technical teams to ensure reliable, secure, and customer-focused ICAM operations.

Position Overview

• Management role with accountability for people, process, and performance

• Strategic and operational focus rather than hands-on ticket resolution

• Serves as a key decision-maker for ICAM operations and service delivery

Responsibilities

Operational Oversight & Service Delivery

• Own the day-to-day operations of ICAM services, ensuring consistent, high-quality delivery

• Ensure incidents and service requests are handled within contractual SLAs and performance targets

• Establish and monitor operational metrics, dashboards, and reports for service performance

• Oversee ServiceNow (SNOW) queue health, workload distribution, and ticket quality

Team Leadership & Management

• Manage and provide direction to ICAM Administrators and engineers supporting operations

• Ensure appropriate staffing, workload coverage, and skill alignment across ICAM operations

• Set operational goals and expectations for ICAM teams and monitor performance against them

• Foster a culture of accountability, customer service excellence, and continuous improvement

Incident & Escalation Management

• Serve as the senior operational escalation point for critical incidents involving ICAM

• Coordinate cross-team response during high-impact incidents and outages

• Ensure timely, transparent communication with Program Management and customer stakeholders during escalations

• Oversee root-cause analysis and corrective action planning for recurring or systemic issues

Process, Governance & Continuous Improvement

• Define, refine, and enforce operational processes for identity and access management support

• Review and approve recommendations for improvements to:

• Ticket workflows

• SNOW configurations

• Support procedures and escalation paths

• Drive operational excellence initiatives to reduce incidents, improve response times, and enhance user experience

Identity Lifecycle & Access Governance

• Ensure proper execution of the end-to-end identity lifecycle, including onboarding, access changes, and offboarding

• Oversee role-based access control (RBAC) practices to ensure least-privilege access

• Ensure ICAM operations align with federal security, compliance, and audit requirements

Documentation & Knowledge Management

• Ensure the creation, maintenance, and governance of:

• Knowledge Base Articles (KBAs)

• Standard Operating Procedures (SOPs)

• Operational runbooks and process documentation in Confluence

• Promote documentation standards and consistency across ICAM teams

Stakeholder & Program Collaboration

• Act as the primary operational interface with Program Management and federal stakeholders

• Provide insights into operational risks, trends, and improvement opportunities

• Participate in and facilitate meetings to provide operational guidance to customer

• Support audits, reviews, and compliance activities related to ICAM services.

Required Skills & Experience

• Strong leadership and operational management experience in identity and access management environments

• Deep understanding of ICAM products and identity lifecycle processes

• Advanced experience with ServiceNow (SNOW) for incident, service request, and reporting management

• Proven ability to manage teams, set priorities, and drive outcomes without day-to-day supervision

• Strong analytical skills for identifying trends, risks, and systemic issues

• Excellent customer service mindset with the ability to instill service excellence across teams

• Exceptional written and verbal communication skills for executive, customer, and technical audiences

Preferred Qualification

• Bachelor of Science Degree in Information Systems.

• ITIL 4 Foundation certification in IT Service Management (ITSM)

• Experience supporting or contracting with a federal client, preferably CMS

• Experience managing identity services in a regulated or compliance-driven environment

________________________________________

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers. Through our partnership with the National Institutes of Health, Kelly Government Solutions offers administrative, IT, engineering, scientific, and healthcare professionals the opportunity to work with the leading medical research center in the world. We are seeking an experienced individual to work as a Clinical Research Coordinator at the National Institutes of Health in Baltimore, MD.

The Clinical Research Coordinator provides comprehensive support services to fulfill the operational objectives of the National Institute on Aging. The primary responsibilities involve coordination and oversight of all activities related to medical records, support of clinical operations, participant scheduling, and research data management for the HANDLS study.

Schedule:

Full-Time, Monday-Sunday Variable Schedule- Includes possibility of holidays

Key Duties and Responsibilities:

• Monitor the electronic medical record system to ensure completeness of data collection forms, progress notes, participant information forms, and diagnostic test completion forms.
• Work closely with medical records staff to set priorities based on participant numbers and anticipated workflow.
• Query relational databases and generate individual participant report packages; address technical issues with the HANDLS programming team.
• Audit medical records for compliance, identify errors, ensure timely corrections, and participate in regular chart review meetings with research staff.
• Schedule and confirm appointments for HANDLS MRV visits and out-of-state participants using a custom-designed computerized system; prioritize contact based on appointment availability and likelihood of participant engagement.
• Identify and follow up on missed HANDLS appointments, including contacting participants' families or emergency contacts, assisting with rescheduling, and managing bulk mailings for appointments.
• Conduct initial disability and special needs screening during scheduling calls, evaluating participant needs and notifying HANDLS staff for follow-up.
• Review clinical laboratory results daily via the database, prepare lab reports, ensure physician review within 5-7 days, communicate abnormal results, and prepare alert letters for immediate reporting to participants.
• Prepare charts, data collection forms, and participant materials for clinical staff; coordinate delivery and filing of records and supplies.
• Coordinate support from medical records staff on outreach events (e.g., open houses and community events).
• Attend study meetings, write and annually review operational manual sections, assist with new employee orientation, and participate in mandatory training.
• Enter research data, prepare participant result packets (lab results, health education materials), and coordinate all bulk mailings.

Qualifications:

• Bachelor's degree from an accredited institution required.
• Minimum of 2 years' experience as a Clinical Research Coordinator
• Proficiency with MS Office Suite.
• Ability to work both independently and closely with others.
• Must be able to maintain confidentiality of sensitive data.

General Summary of Position

MedStar Health is looking for a Radiology Technologist to join our MedStar Health Urgent Care team!

As a Radiology Technologist, you will perform clinical and administrative duties in the MedStar Health Settings consistent with policies & procedures. Works under the supervision of a physician and performs patient intake, standing orders or protocols, venipuncture, laboratory testing and patient follow up. Will also administer oral, IM, SC, or intradermal medications when ordered by a provider, after demonstrating competency to the Clinical Professional Development Specialist or designee. Clinical Care Specialists (CCSs) certified as Radiologic Technologists also perform and transmit X-ray diagnostic images. This position documents as appropriate in the medical record and supports optimal patient flow.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the Healthiest Maryland Businesses. Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Ability to float to other sites/locations within the system to be able to perform all duties at multiple entities.

• Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/ employee safety and quality of care.

• Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort.Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner.

• Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally.

• Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience.

• Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee.

Qualifications:

• Associate degree.

• Completion of an approved R.T. program.

• Externship in a medical or ambulatory health setting.

• 2 years of medical office experience preferred.

• ARRT (American Registry of Radiologic Technology) Certification.

• Maryland, Virginia, or DC State License.

• BLS (Basic Life Support).