Information Technology Jobs in Leawood

Role: Laboratory Support Specialist Supervisor

Department: Specimen Receiving

Levels: n/a

Status: Exempt, Full-Time

Location: On-Site: Overland Park, KS

Manages Others: Yes

Prepared Date: 01/19/2026

Revised Date: 01/19/2026

Basic Function and Scope of Responsibility:

The Specimen Receiving Supervisor is responsible for overseeing the day-to-day operations of the specimen receiving area, ensuring accurate and timely processing of incoming specimens. This role supports the Specimen Receiving Manager by supervising staff, maintaining compliance with regulatory standards, and optimizing workflow efficiency.

Essential Job Duties:

• Supervise specimen receiving activities, including intake, verification, labeling, and distribution to testing departments.
• Coach and hold team members accountable when areas of improvement are identified
• Accurate receiving, ordering, and handling of specimens
• Supervise the accurate handling of send out testing
• Provide prompt and accurate resolution for client service and medical records issues, including follow-up with stakeholders, where applicable
• Assist with implementation and maintenance of standard operating procedures (SOPs) for specimen receiving and handling, sendouts, and Problem Sample Resolution. Act as a liaison with courier services to resolve issues and arrange services
• Ensure Adherence to established SOPs and quality standards
• Demonstrate effective teamwork skills by sharing information and encouraging input from others
• Support inspection readiness and compliance with all applicable regulatory requirements
• Assist the manager with the Quality Management program including NCE and CAPA and identify the need for and champion RCA, when applicable
• Maintain a standard of cleanliness and safety in work area
• Provide training and competency assessment for staff and provide constructive feedback when team members need additional support
• Other duties as assigned

Essential Knowledge, Skills and Abilities:

• High school Diploma required
• Associates degree in biology or equivalent combination of education and experience preferred
• Laboratory pre-analytical experience: Minimum of 4 years
• Ability to solve problems, prioritize and multi-task in a deadline driven environment
• Strong analytical skills, meticulous documentation skills, ability to follow established procedures, and experience with relevant software.
• Maintains patient confidentiality.
• Provides coaching and mentoring to staff
• Complete annual reviews
• Complete timecards and payroll timely
• Assists with accessioning specimens or problem sample resolution
• Understanding of applicable regulatory requirements
• Willing to work with potentially infectious human blood and body fluids
• Requires flexibility in schedule, working hours and days (potentially including weekends) outside of normal schedule when necessary
• Goal oriented, with excellent time management and organizational skills
• Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization
• Ability to pivot to meet to meet the needs of the business
• Familiarity with medical terminology
• Ability to operate multiple systems at one time
• Maintains professional attitude
• Excellent verbal & written communication skills
• Ability to keep sensitive information confidential
• High level of proficiency with PC based software programs
• Ability to make independent decisions in matters of significance
• Other duties as assigned by management

Physical Requirements:

• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets or refrigerators/freezers, and other items stored at various levels, including overhead
• Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
• Ability to stand for extended periods of time as necessary
• Ability to lift and move items weighing up to 20 pounds
• Physical dexterity sufficient to move body frequently around equipment
• Ability to continuously operate a personal computer for extended periods of time
• Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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The Senior Production Underwriter is responsible for underwriting and marketing accounts throughout approved states/territories. The Production Underwriter is a key part of the production underwriting capabilities of Amynta Dealer Solutions. The Production underwriter will own the results of their book of business and will engage in activities tied to risk selection and to customer service.

Production underwriter owns the results of their book of business and will be compensated on annual and long term profitability.

A production underwriter maintains balance between distribution and risk selection to drive profitable growth.

A production underwriter understands how their book fits in to the broader portfolio strategy.

A production underwriter has agent/broker relationships.

Engage in activities to generate submissions

Maintain and lead the relationship with their assigned agents.

Engage in activities to close accounts

Work with key internal stakeholders to develop and maintain product-specific business development plans identifying, segmenting, detailing and evaluating potential broker and agent prospects, and executing such plan to ensure that Amynta generates targeted levels of growth and 'hit' ratios in this market.

Lead in the education of the broker market on the products in a way that creates a need to buy, highlights our competitive differentiation, illustrate the need for service led products to grow the brand and facilitate the placement of new business with Beazley with a particular focus on new relationships.

Raise the profile of Amynta Dealer Solutions within the broker community increasing the strength of relationships within the broker market to achieve a highly productive level of consistent, strong producer relationships over time.

Track metrics around broker engagements maintaining actions and follow ups from visits and share client and broker feedback on product with key stakeholders in a structured manner.

Ensure we remain front of mind of brokers by planning and engaging in regular virtual/face-to-face meetings while acting as a contact point for broker queries and product education engaging in appropriate communication via social media.

Develop and underwrite a profitable portfolio in support of business plans.

Structure tailor-made solutions by considering the team underwriting parameters and underwriting exposures leveraging underwriting knowledge and experience to win new business and retain existing.

Monitor premiums, costs and claims ratios per contract and take corrective measures if necessary to ensure long term profitability at account level.

Evaluate appropriate risk premium by considering the risk costs, reinsurance cessions, capital exposure as well as the underwriting and general administration costs to ensure profitability.

Comply with underwriting control standards for business written through delegated authority.

Engage with all levels of leadership to solve problems

Assist in development of internal and external materials

Support business unit leadership with presentations and special projects as Centers of Expertise or as assigned.

Production Underwriter: Bachelor's Degree or 2+ years of commercial underwriting experience or equivalent work experience.

Proven sales results and client service experience

Knowledge of underwriting philosophy, processes, and practice

Extensive experience in the insurance industry ideally within an underwriting, broking, relationship management or sales role

Strong analytical skills and critical thinking skills with great attention to details

Individually accountable

Effective relationship management skills with customer focused approach

Ability to develop tactical underwriting plan and execute on its implementation

Active listening and emotional intelligence

Ability to work independently for significant periods of time

Strong business development and communication skills

Proficient with MS Office including Excel skills

Able to communicate effectively with others, both verbally and in writing

Ability to manage time, meet deadlines, and prioritize to meet sales target

Property & Casualty Agent's license in residing state, or willingness to obtain

CPCU, AU-M, CIC designations a plus

Willingness & ability to travel for agency visits, industry functions, training and seminars.

Continuing education to maintain necessary credentials

Problem solving focused, self-motivated, flexible and enthusiastic

The Amynta Group (the \"Company\") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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Position Title Pharmacy Director
- Infusion Services Southlake Campus Position Summary / Career Interest: • Provides effective leadership and direction for Infusion Services.

Able to strategically identify, internalize and communicate the critical success factors necessary to support Health-System and Pharmacy Enterprise goals.

• Develops, maintains, communicates, and executes a vision and plan for continual improvement and provision of exceptional quality service including clinical, patient care, patient safety, pharmacoeconomic, operational and personnel dimensions.

• Serves as an effective communicator of the organization's vision and goals and the Pharmacy Department's role in achieving those.

• Cultivates and maintains excellent multidisciplinary rapport with physicians, nurses, case managers and high-level leadership.

• Manages his/her responsibilities in a way that supports the achievement of departmental goals.

Works effectively with others in the management team to accomplish organizational goals and to identify and resolve problems at the departmental level.

Skillfully administers, directs, and allocates all organizational resources.

• Effectively uses the appropriate financial concepts and tools to analyze situations and make financial decisions that support the achievement of short and longer-term departmental financial goals.

• Supports the ongoing professional development of the management team.

• Actively participates in local, regional, and national professional organizations to facilitate networking and benchmarking.

• Creates and communicates the "big picture" understanding of the health system and works to ensure that Infusion Services support the organization's competitive position.

• Identifies opportunities and needs for new or enhanced pharmacy services to support the mission of the organization.

Responsibilities and Essential Job Functions Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills.

Demonstrates ability to provide care/service safely and efficiently for the care of each patient.

Coordinates the compounding of, dispensing of, and record keeping related to medications for all patients.

Coordinates timely drug distribution from the generation of the medication order until administration of the medication using a team approach to empower pharmacy staff.

Coordinates the provision of patient-focused pharmaceutical care through the following functions: rational, safe and cost-effective drug therapy management, patient education, drug and poison information, procurement of pharmaceuticals and active participation on the multidisciplinary healthcare team.

Provides effective leadership and direction to the Department of Pharmacy.

Able to strategically identify, internalize and communicate the critical success factors necessary for the Pharmacy to support Hospital and Pharmacy goals.

Develops, maintains, communicates and executes a vision and plan for continual improvement and provision of exceptional quality pharmacy service including; clinical, patient care, medication safety, pharmacoeconomic, operational and personnel dimensions.

Serves as an effective communicator of the organization's vision and goals and the Pharmacy Department's role in achieving those.

Expresses ideas clearly and effectively (gaining agreement and/or understanding), by adjusting language, terminology and style to the characteristics and needs of the audience as well as the venue for the communication.

Cultivates and maintains excellent rapport with Physicians, Nursing, Executive groups as well as other pertinent areas of the Hospital.

Manages his/her responsibilities in a way that supports the achievement of departmental goals.

Works effectively with others in the management team to accomplish organizational goals and to identify and resolve problems at the departmental level.

Skillfully administers, directs and allocates all organizational resources.

Leads the department to achievement of excellent pharmaceutical care by providing vision for the development of exceptional quality pharmacy services, assuring accountability and facilitating effective communication relative to these initiatives.

Monitors departmental productivity and communicates both requested information and data deemed pertinent to the Executive Team.

Adapts to meet service, quality, and cost expectations utilizing data.

Participates in Hospital committees and interdisciplinary efforts to enhance medication use and control medication costs, by providing vision for quality and service initiatives to improve patient care.

Including, but not limited to:
- Pharmacy and Therapeutics Commitee and Subcommitees
- Medical Director
- Hospital Director Partnerships
- Other appropriate Hospital or Medical Staff Committees Effectively uses the appropriate financial concepts and tools to analyze situations and make financial decisions that support the achievement of short and longer-term departmental objectives.

Manages to meet fiscal goals and works with Hospital Administration on budget management.

Conducts pharmaceutical procurement and resource utilization with economic and clinical consideration.

Demonstrates personal effectiveness in leading the unit/team towards its goals.

Models appropriate values and maintains and promotes social, ethical and organizational norms.

Supports the ongoing development of the management team.

Actively participates in local, regional and national professional organizations to facilitate networking and benchmarking.

Creates and communicates the "big picture" understanding of the hospital and works to ensure that Pharmacy department supports the organization's desired competitive position.

Identifies opportunities and needs for new or enhanced pharmacy services to support the mission of the organization.

Uses appropriate interpersonal styles and methods to develop a unit/team-wide spirit and intra-team and inter-team cooperation.

Maintains focus on all key stakeholders and supports the unit/team ability to deliver on all valid stakeholder expectations.

Serves as the Pharmacist-In-Charge for the Hospital pharmacy.

Assures compliance with all applicable local, state and federal regulations and JCAHO standards relative to the acquisition, storage, handling, and dispensing of pharmaceuticals and the provision of pharmaceutical care.

Responsible for all aspects of personnel management for the pharmacy management team.

Identifies personal professional development needs and maintains a plan for continued growth.

Coordinates the Hospital's educational mission with the School of Pharmacy.

If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions.

Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects.

If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.

Non-essential Responsibilities Contribute to KU pharmacy department publications.

Prepare poster presentations for a national pharmacy association meeting.

Share professional expertise by providing an educational lecture or presentation as part of one of the following:
- KUMC Grand Rounds
- Local, state, or national pharmaceutical association meeting
- School of Pharmacy classroom setting
- Nursing Education and Development program
- Outreach program
- Other continuing education events Participate in a research projects.

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit.

Other duties may be assigned as required.

Required Education and Experience Bachelors Degree in Pharmacy High School Graduate Experience in managing pharmacy services in a large tertiary care hospital setting.

5 or more years Supervisory and management experience Experience in the provision of formal education and/or precepting for pharmacy students and/or residents.

Preferred Education and Experience Master's Degree Pharmacy, Health Administration or Business Administration Pharmacy Doctorate Completion of an accredited pharmacy residency Required Licensure and Certification Licensed Pharmacist
- State Board of Pharmacy within 120 Days Knowledge Requirements Excellent communications skills both verbal and written.

Membership in regional & national pharmacy organization(s) Computer skills
- Ability to utilize Windows based programs, Access, Excel and Power point to create or manage spreadsheets and presentations.

Time Type: Full time Job Requisition ID: R-46095 Important information for you to know as you apply: The health system is an equal employment opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

See also Diversity, Equity & Inclusion .

The health system provides reasonable accommodations to qualified individuals with disabilities.

If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

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Position Title Sports Performance Clinical Dietitian Indian Creek Main Position Summary / Career Interest: Join our Clinical Nutrition team! We are currently looking for a full time Sports Performance Clinical Dietitian.

This is a full time opportunity with a hybrid work schedule component.

The sports dietitian provides individual and group/team nutrition counseling and education to enhance the performance of competitive and recreational athletes.

This position is aimed to support The Health Systems Female Athlete Program, Orthopedic Sports Medicine Department and Performance Center.

Primary responsibilities include counseling individuals and groups on daily nutrition for medical management of performance and health; translating the latest scientific evidence into practical sports nutrition recommendations; tracking and documenting outcomes of nutrition services, serving as a food and nutrition resource for coaches, trainers, and parents; providing sports nutrition education for athletic teams and maintaining professional competency and skills required for professional practice.

Disordered eating experience and interest strongly desired.

Responsibilities and Essential Job Functions Demonstrates competence in the areas of critical thinking, interpersonal relationships, and technical skills.

Performs key functions of nutrition care according to department standards and procedures, including screening for nutrition risk, nutrition assessment, development of care plan, and follow-up monitoring/reassessment of patients identified to be at nutrition risk.

Collaborates with physicians and other members of the health care team to implement nutrition care, coordinates care in conjunction with other disciplines, assesses progress of patients towards desired outcomes, records variances, and communicates with health care team when outcomes are not met.

Acts as a nutrition resource/advocate to others for specific patients/families.

Participates in team management rounds and care conferences of patients, and reports and responds to resulting requests for nutritional services.

Instructs/counsels patients/families in nutritional care, understands/applies basic learning principles to both children and adults, is aware of available resources, utilizes available resources, and evaluates effectiveness of own teaching.

Serves as student preceptor.

Maintains and upgrades own level of nutritional care expertise while serving as a nutrition expert to staff, clients, students and community.

Provides smooth, efficient, courteous flow of nutritional care information to Clinical Nutrition staff, managers and others health providers as needed.

Actively participates in staff meetings, ad hoc meetings, and as a resource to others.

Applies current research findings in practice by implementing evidenced based practice.

Participates in department quality improvement activities and data collection as requested Participates in community education activities and/or outreach programs as needed.

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit.

Other duties may be assigned as required.

Required Education and Experience Master's Degree in Nutrition or Dietetics (required for RDs credentialed after 1/1/2024.) from an accredited college or university.

Bachelors Degree in Nutrition or related field from an accredited college or university.

High School Graduate Required Licensure and Certification Registered Dietitian (RD)
- Commission on Dietetic Registration (CDR) Bachelor's degree required for RDs credentialed prior to 1/1/2024.

upon Hire Licensed Dietitian
- Health Occupations Credentialing
- Kansas (KDADS) upon Hire Time Type: Job Requisition ID: R-43955 Important information for you to know as you apply: The health system is an equal employment opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

See also Diversity, Equity & Inclusion .

The health system provides reasonable accommodations to qualified individuals with disabilities.

If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

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Position Title Patient Dietary Aide
- Part Time Indian Creek Main Position Summary / Career Interest: Under the direction of the Dietary Supervisor this position is responsible for preparing meals for patients, visitors and employees.

The position will also clean and sanitize work stations and equipment as per regulatory rules and procedures and stock items in the food service department.

This posting is for two part-time positions for the following: (24 hours) Shift needed; 1:30pm-6:30pm .(16 hours) Shift needed; 1:30-5:30pm Please only apply if interested in working Part-Time under one of those shifts.

Thank you! Responsibilities and Essential Job Functions Prepares and cooks to order foods requiring short preparation times.

Reads food order or receives verbal instructions.

Maintains patient diet orders, affectively communicates with nursing if any issues arise pertaining to a patient's diet order.

Contacts dietician on call when problems arise with patient diet orders.

Prepares and cooks food according to instructions.

Typically performs fast food cooking duties in preparing food items to be served to customers.

Follows basic product directions for preparing, cooking, and serving of meats, vegetables, desserts and other foodstuff for consumption.

Prepares foods by operating a variety of kitchen equipment, measures and mixes ingredients, washing, and peeling, cutting and shredding vegetables.

Tastes products, reads menus, estimates food requirements, checks production and keep records in order to accurately plan production requirements and requisition supplies and equipment.

Cleans and sanitizes work stations and equipment following regulatory rules and procedures.

Promotes effective teamwork.

Displays professional behavior and positive attitude at all times.

Adheres to organizational policies and procedures.

Effectively manages hospital resources (time, supplies, equipment, etc.) Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit.

Other duties may be assigned as required.

Preferred Education and Experience High School Graduate or GED.

1 or more years of experience in related field.

Time Type: Part time Job Requisition ID: R-38700 Important information for you to know as you apply: The health system is an equal employment opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

See also Diversity, Equity & Inclusion .

The health system provides reasonable accommodations to qualified individuals with disabilities.

If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

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Position Title Radiology Director
- Olathe Hospital Days
- Full Time Olathe Hospital Position Summary / Career Interest: We are seeking a motivated, credentialed (ARRT) and experienced leader for our Radiology Department at Olathe Hospital in Olathe, KS.

As the Radiology Director you will be responsible for the overall operation of the multi-disciplinary imaging department for inpatient and outpatient care at the hospital and the Pavilion.

Areas of responsibility include Diagnostic Radiology, Mammography, Ultrasound, MRI and CT.

The Radiology Director will lead teams across multiple locations experiencing significant growth, have demonstrated experience collaborating within multiple hospital departments, and proven ability in communicating with the medical staff, executive office, and other department leaders to assure that the imaging department is assisting in meeting the needs of the community and aligns with the Olathe Hospital goals and objectives.

Responsibilities and Essential Job Functions With input from the team, assures department goals and objectives are aligned with the system goals and objectives.

Assures communication between radiologists and the radiology department is patient centered, friendly and professional leading to a positive working relationship.

Assures staff has the tools necessary to complete duties and that staff is competent to complete those duties (with assistance from managers, supervisors and leads.

Reviews patient care results through documentation and patient feedback to assure results are consistently good.

With staff input and oversight, equipment is in excellent working condition, QC is completed appropriately and on time, and an equipment capital plan is in place that is both cost effective and leads to cutting edge care for the community.

Reports positive and negative results along with appropriate research required to identify alternative courses of action with recommended action plan With team input, develops a realistic budget that is appropriate for projected volumes.

Works with the team to assure that waste is eliminated when discovered.

Assures that the department is managed to the budget with appropriate volume fluctuation." Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit.

Other duties may be assigned as required.

Required Education and Experience Bachelors Degree in SPEC Processing / Diagnostic Imaging / Ultrasound or a related field 5 or more years as an Administrator OR 10 or more years of progressively responsible experience in Imaging-focused healthcare management Preferred Education and Experience Master's Degree in SPEC Processing / Diagnostic Imaging / Ultrasound or a related field Required Licensure and Certification Radiography (R)
- American Registry of Radiologic Technologists (ARRT) upon Hire Licensed Radiologic Technologist (LRT)
- Kansas Board of Healing Arts (KSBHA) upon Hire CPR/ AED/ BLS
- Other BLS upon Hire Time Type: Full time Job Requisition ID: R-41505 Important information for you to know as you apply: The health system is an equal employment opportunity employer.

Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status.

See also Diversity, Equity & Inclusion .

The health system provides reasonable accommodations to qualified individuals with disabilities.

If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link .

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

d24ad0b8-823f-4e68-a892-2986ccdf7392

• Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles.
• Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach.
• Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction.
• Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments.
• Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence.
• Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment.
• Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers.
• Write and maintain custom programs and scripts, and configure ERP applications to support business requirements.
• Analyze existing infrastructure and lead or contribute to system enhancements and optimizations.
• Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover.
• Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs.
• Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users.
• Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure.
• Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures.
• Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required.
• Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity.
• Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB).
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
  
  

• 5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role.
• At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations.
• Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform.
• Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences.
• Strong technical troubleshooting and diagnostic skills across application and infrastructure layers.
• Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs.
• Strong organizational, analytical, and conceptual skills with a high attention to detail.
  
  

• Act as the primary functional advisor to Finance, Supply Chain, and operational stakeholders.
• Lead requirements discovery, solution workshops, and design reviews.
• Translate business needs into functional design documents, user stories, and acceptance criteria.
• Provide guidance on D365 best practices.
  
  

• Own functional design and configuration across D365 F&O modules – Finance, Supply Chain, Project Management and Accounting.
• Configure D365 to support business processes while minimizing customizations.
• Define functional specifications for extensions, integrations, workflows, and reports.
• Collaborate with developers and partners to ensure functional intent is met.
  
  

• Provide senior-level functional support, including issue triage, root cause analysis, and resolution.
• Act as an escalation point for complex or high-impact production issues.
• Perform configuration updates and support data corrections where required.
• Support critical business cycles such as month-end, quarter-end, and year-end close.
  
  

• Lead functional planning for D365 platform upgrades, hotfixes, and feature releases.
• Coordinate regression testing and validate upgrade readiness across ERP workstreams.
• Partner with technical teams to review release notes, deprecations, and feature enablement.
  
  

• Own functional test strategy across SIT, regression testing, and UAT.
• Coordinate UAT planning, execution, and defect triage with business users.
• Ensure test scenarios cover critical business processes.
• Validate fixes and confirm business sign-off prior to production deployments.
  
  

• Develop and maintain functional documentation, SOPs, and training materials.
• Support change management and user readiness activities.
• Identify opportunities for process improvement and automation within D365.
  
  

• Partner with reporting teams to define KPIs and reporting requirements.
• Support data validation, reconciliations, and downstream reporting accuracy.
• Ensure data integrity across integrations and reporting platforms.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
  
  

• 10+ years of ERP Business / Functional Analyst experience.
• Strong hands-on experience with D365 Finance & Operations.
• Proven experience leading upgrades, testing, and UAT for enterprise ERP systems.
• Experience providing production support in a live ERP environment.
• Strong stakeholder management and communication skills.
  
  

• Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
• Routing incoming incident and service requests to the appropriate support group
• Maintaining accurate and timely records in issues tracking system
• Maintaining service desk knowledgebase support documentation
• Participating in professional development and team improvement initiative
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

• Individual will be expected to analyze end user hardware, operating system and business application issues
• Communicate professionally and effectively with users to understand issues and propose solutions
• Effectively manage service desk workload to meet publishing business SLAs
• Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
• Must have the ability to address system issues both on and off hours.
  
  

• Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system
  
  

• Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
• Knowledge of Microsoft 365 and Office applications
• Knowledge of Apple IOS and OSX environments
• Experience using an IT Service Desk platform, preferably Service Now.
• Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Ability to be on-call for critical off-hours support
• Experience in the life science or health industry is a plus