Information Technology Jobs in Lake Forest
256 positions found — Page 13
Specialists provide organic, hybrid, integrated, and all-nutrient lawn care services, as well as seeding and aeration services.
As subject matter advisers in all things lawn, they use their expertise to perform soil analysis, and control insects, diseases, and unsightly weeds.
Looking for a place where you can thrive and grow? The Lawn Care Specialist team are the reason our customers brag about their thick, green, lush lawns.
Specialists provide organic, hybrid, integrated, and all-nutrient lawn care services, as well as seeding and aeration services.
As subject matter advisers in all things lawn, they use their expertise to perform soil analysis, and control insects, diseases, and unsightly weeds.
In this role team members have the opportunity to work outside on beautiful properties in their community, spending extensive field time diagnosing problems and treating properties.
Lawn Care Specialists apply expertise to ensure the health and well-being of each client’s landscape.
What a day is like: In this position Lawn Care Specialists use specialized training in diagnosing and treating diseases and/or infestations that are occurring on a client’s lawn.
Lawn Care Specialists work independently, allowing team members to choose the proper product or customized blend application to be utilized in treating various lawn problems.
This role also provides the opportunity to communicate with clients by providing them with comprehensive information about their lawns.
Lawn Care Specialists “own” their territory and will be proud of the lawns and properties they care for.
What kind of person are we looking for? Someone with: A desire to grow, craves opportunity, loves problem solving and process improvement The ability to run various types of equipment, who enjoys heavy lifting in various weather conditions A Degree in Turf, Entomology, Plant Sciences, Horticulture, or equivalent experience 1-2 years of hands on experience in lawn care maintenance and turf application The responsibility and independence to work autonomously Excellent listening, verbal and written communication skills to understand and meet client needs The appropriate Pesticide/Herbicide Applicator's License(s), or the ability to obtain one Why you might love working here: We have lots of training and development opportunities and support continuing education in the industry The opportunity to work alongside some of the best trained and equipped teams in the industry, with an emphasis on quality and safety We’re collaborative, so team members have the ability to connect and collaborate with people who are experts in the field We offer a competitive salary and benefits, including health and dental, paid time off, vehicle program, and a matched 401(K) The opportunity to advance knowledge in the field as well as in the company What is Essential: The desire to work outdoors Valid driver's license, CDL a plus Must be authorized to work lawfully in the U.S.
SavATree’s mission is to take our passion for nature and keep this country’s outdoors beautiful and flourishing.
Through our comprehensive lawn and tree care, we work hard to make sure our customers have attractive, healthy and cared-for green spaces to enjoy.
Over the last thirty years, we have opened new offices across the country, and we are looking for people who want to grow with us.
We want everyone to be able to identify and achieve their own version of success, which means giving each team member the room and opportunity to grow.
To ensure that everyone has the best chance to succeed, we invest heavily in training and continuing education.
We make it easy for team members to reach out and get the help needed, even when it’s from the other side of the country.
This means actively fostering a collaborative culture where we come together to learn from each other and help each other succeed.
We pride ourselves on creating an environment where each team member has the resources and opportunities to advance his or her career and become a go-to subject matter expert.
That’s why we often say that when you work here, you thrive here.
SavATree is an equal opportunity employer and a Drug Free Workplace
This individual contributor position is expected to collaborate with multiple departments and work across regions and divisions.
This position is also responsible for documenting standard operating procedures and improvements, change management, and to obtain the expected results set by the Director of this team.
This position requires expertise in Inventory Control practices, and an ability to teach others.
This position is also expected to drive change based on data, and study ways to improve our results to increase inventory accuracy, reduce inventory adjustments, or make necessary changes to other aspects of the process.
CORE JOB RESPONSIBILITIES: • Analyze current state of processes and procedures in order to create recommended processimprovement initiatives that optimize inventory control processes, increase efficiency, and reduce waste while delivering value to the organization.
• Collaborate with cross-functional teams to implement solutions that meet inventory control requirements and drive process improvements.
• Develop and maintain process documentation and standard operating procedures (SOPs) to ensure consistency and compliance while assessing their value.
• Provide change management support and training to ensure successful adoption of inventory control process improvements.
• Continuously monitor and evaluate inventory management processes to identify opportunities for further improvements and assess their value.
Education Associate’s degree or equivalent work experience Work Experience At least 7 years of project management and/or training experience.
Additional • Expertise in SAP and WMS.
• Demonstrated attention to detail and analytic skills.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Position requires travel 30-50% of the time for business purposes (within state and out of state).
PREFERRED QUALIFICATIONS: Education Bachelor's degree Certification/Licensure Certification in Six Sigma, Lean, or other certification in process improvement methodologies Additional Agile and change management experience Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $101,000.00
- $152,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
- Under limited supervision, receive, sort and deliver mail and packages to pre-established internal mail locations as well as collect and prepare outgoing mail and packages.
- Responsible for handling escalated mail issues and providing a good customer service experience
- Scan all incoming packages and deliveries using mail tracking software
- Verify items are addressed correctly, marked with the proper postage and in suitable condition for outbound processing.
- Pick up all outbound packages (Fed-Ex and/or UPS) and daily mail from each department and deliver them to the outbound line.
- Serves as site lead and provides assistance and guidance to other mail team members Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match.
And much more! Education
- High school diploma or equivalent.
Relevant Work Experience
- 5 years' experience in a related field
- Must have experience and know how to use manual and/or electric pallet jack Additional
- Basic skill level in data entry.
- Lift up to 50lbs.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $18.75
- $27.25 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job Title: Customer Service Representative
Location (city, state): Buffalo Grove, IL
Industry: Manufacturing
Pay: $55,000–$58,000 annually
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring for our client, a family-owned manufacturing organization with a small, collaborative office environment. This role is open due to growth and offers the opportunity to join a close-knit team where teamwork, accountability, and customer satisfaction are highly valued.
Job Description:
The Customer Service Representative plays a key role in supporting customers throughout the ordering process while delivering exceptional service. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of orders during peak seasons. The ideal candidate takes ownership of their work and thrives in a fast-paced, hands-on environment.
Key Responsibilities:
- Serve as a primary point of contact for customers via phone and email
- Accurately enter and manage customer orders across multiple systems
- Track orders through completion, ensuring all required details are finalized
- Proactively identify and resolve missing or incorrect order information
- Support the inside sales team with quotes, contracts, and follow-ups
- Manage shared inboxes and prioritize incoming requests
- Deliver consistent, professional service to build strong customer relationships
Qualifications:
- High school diploma required
- 2-3 years customer service or order processing experience required
- Experience in a manufacturing or product-based environment strongly preferred
- Strong phone presence and written communication skills
- High attention to detail with comfort performing manual data entry
- Ability to work across multiple systems and platforms
- Comfortable working in a small office and wearing multiple hats
- Strong critical-thinking skills and ability to move tasks through completion
Additional Details:
- Schedule: Monday–Friday, 8:30 AM–5:00 PM with a 30-minute lunch
- Dress Code: Business casual
- Direct hire opportunity
Perks:
- Supportive, team-oriented office culture
- High-impact role with visibility across the organization
- Comprehensive benefits package and paid time off
- Long-term stability with a growing organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Homewerks Worldwide, LLC, a leading import distributor of home improvement products for major retailers is seeking a Demand & Supply Planning Analyst to join our Demand & Supply Planning Team. Homewerks Worldwide develops, sources, and markets bathroom, kitchen, and plumbing products for home and commercial use. Since its formation in 2006, Homewerks has shown consistent sales growth fueled by a proven track record of bringing innovative, efficient, and high quality product solutions to homes. We offer a competitive salary and benefits package, as well as the opportunity to contribute to a fast growing organization. Our corporate office is located in Lake Bluff, IL and we have distribution centers in both Lake Bluff and Libertyville, IL.
Position Summary
The Demand Planning Analyst owns SKU-level forecasting for assigned customers and channels, balancing service-level performance with inventory health and cost control. This role partners with Sales, customer demand planning and replenishment teams, Buyer-Planners, and cross-functional stakeholders to drive forecast accuracy, manage customer fines, support service-level performance for key retail accounts, and continuously improve forecasting and planning processes. The Demand Planning Analyst will report to the Manager, Supply Chain - Demand Planning and Service.
Key Responsibilities
- Build and maintain SKU-level and aggregate forecasts (customer, product family, channel)
- Evaluate forecast accuracy and bias using SKU and topline-level accuracy metrics
- Incorporate customer and commercial inputs into forecasts, including POS, inventory positions, promotions, store distribution, seasonality, lifecycle changes, and portfolio shifts
- Lead formal Demand Reviews with Sales for assigned customers and channels
- Support service-level performance and drive customer fines management, including mitigation efforts for key accounts
- Own customer fines management for assigned accounts, including proactive monitoring, SOP creation, root-cause analysis, cross-functional coordination, dispute support, and mitigation efforts to reduce repeat exposure.
- Partner with Buyer-Planners to provide service updates to stakeholders
- Support new item launches by pressure testing forecasts, monitoring early performance, and adjusting as demand signals emerge
- Manage end-of-life and running-change items, aligning forecasts to inventory depletion strategies and minimizing excess and obsolescence
- Leverage exception-based reporting to surface forecast gaps, service risks, and fine exposure
- Perform regular and ad-hoc root-cause analysis related to forecast accuracy, service levels, fines trends, and inventory risk
- Contribute to standard work and continuous process improvements with a focus on scalability, clarity, and repeatability
Responsibilities may evolve over time based on business needs, tool enhancements, and process maturity.
Education & Experience (Required)
- Bachelor’s degree in Business, Supply Chain, Analytics, Statistics, or a related field
- 3+ years of experience in demand planning, forecasting, or supply chain analytics
- Strong analytical skills with the ability to translate data into clear, actionable insights
- Advanced proficiency in Excel and experience with ERP, planning, or reporting systems
- Solid understanding of forecasting methodologies, accuracy metrics, and supply chain planning concepts
- Demonstrated process-improvement mindset and comfort working in evolving planning environments
- Strong cross-functional collaboration skills, particularly with Sales, retail customers, and Planning teams
Preferred Qualifications
- APICS (CPIM/CSCP) or IBF certification
- Experience working with algorithm-based forecasting, including data cleansing, model selection, and output evaluation
- Experience supporting customer fines management, including root-cause analysis and proactive mitigation
- Working knowledge of SQL and experience using data visualization tools (Tableau, Power BI, or similar)
- Experience working with major retailers, partnering directly with merchant, customer demand planning, and replenishment teams
- Infor / DMP software experience
Benefits
- Medical, dental and vision insurance
- 401k Safe Harbor Plan with 3% Company contribution
- Generous PTO plans
- 10 paid company holidays per a calendar year
- Annual paid volunteer day for non-profit or charity of your choice
- Company provided life insurance, short-term disability and long-term disability coverage.
- Off-site events to encourage team building
- Company performance based bonus plan
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These include to sit for extended periods of time, regularly stand and walk and have the manual dexterity of hands and fingers to operate a computer keyboard and mouse.
Homewerks Worldwide, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary Range: $75K-$100K
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members. In 2012, we began franchising our business model. This role is for one of our successful franchise partners in Highwood, IL.
Job Summary
The team is responsible for new business revenue generation monthly and works to achieve these on an individual and team level. Account Executives are equipped with extensive training in Salesforce, sales process management, business development and more.
Principal Duties and Responsibilities
The primary responsibility of an Account Executive is to build a book of business through:
- Prospecting and establishing referral partner relationships with professionals from the real estate and mortgage industry.
- Work with clients to understand their insurance needs, analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk.
Compensation Summary
The first year’s earnings potential ranges from $53,000 - $90,000, varying based on performance. Our compensation package slightly varies by agency but offers uncapped new business commissions and renewal commissions year-over-year. Renewal commissions provide passive earnings and can exponentially increase your annualized income. Additionally, top performers can qualify for an annual President’s Club trip.
Experience and Education
- Passing the state licensing exam, once hired
- Legally authorized to work in the United States
Required Skills and Abilities
- Exceptional written and verbal communication
- Experience in a fast-paced work environment
- B2B or B2C sales experience or related college major
- Competitive attitude
- Networking abilities
- Entrepreneurial spirit
- Problem-solving mentality
- Self-motivated, hands on, self-starter mindset that can do the work
- Strong time management
- Strong attention to detail and organization
Benefits Summary
- Benefit offerings vary per agency*
This job posting is for an opportunity at a Goosehead Insurance agency independently owned and operated by a local franchised Agency Owner. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will be submitted to the Agency Owner. If you are hired for this position, you also understand and acknowledge that the Agency Owner’s franchised business will be your employer, not Goosehead Insurance Agency, LLC, and that the Agency Owner is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.
To learn more about our job opportunities, apply here. We look forward to speaking with you!
The salary range for this position is $38.50 - $53.90 (Hourly Rate) plus applicable shift differentials. Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at /benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care.
Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine.
The Respiratory Therapist RRT reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities: Performs all respiratory care procedures including patient assessments and implements treatment and therapies in accordance with department and hospital protocols and with-in physician order. Implements and evaluates the plan of care related to respiratory procedures including but not limited to aerosol, secretion mobilization, and hyperinflation therapies. Provides care for patient requiring ventilator assistance, complex respiratory devices and procedures and interprets clinical data necessary for the delivery of quality patient care. Performs comprehensive ventilator management and monitors the cardiopulmonary status of patients receiving intensive respiratory care. Demonstrates competency and can perform without supervision all procedures required in adult ICU, Peds, Emergency Room, and Special Care Nursery/NICU. Performs diagnostic studies on patients as designated by department policy and/or by physician order. Initiates and monitors, invasive and all non-invasive arterial blood gas measurement monitors. Consults with Physicians, RN’s, other Health care professionals and participates in daily patient rounds for assigned area to promote consistent quality and delivery of patient care. Demonstrates clinical competence and implements appropriate actions to respond to needs of patients and family members. Monitors and documents the patient response to therapeutic interventions and progress toward outcomes. Completes all documentation for patient charting in compliance with standards for accuracy and content as established by the department and NM. Services as a resource and role model for new staff, students and other NM personnel and assists with precepting and orienting. Demonstrates teamwork by helping co-workers and across departments. Communicates effectively with others and works collaboratively with all hospital services to responsibly accomplish daily work and maintain an environment of excellence. Responsible for meeting all the department’s expectations for all age group and participate in huddles and is aware of information shared in e-mails and other form of communications. Manages work Schedule efficiently by completing timely documentation, cleans and sets up equipment and enters accurate billing and charges for provided services. See additional addendum for Leve 2 and Level 3 RCP
Qualifications
Required: Registered Respiratory Therapist (RRT) - National Board of Respiratory Care Respiratory Care Practitioner (RCP) - Illinois Department of Professional Regulation (within three months of hire) Basic Life Support (BLS) through American Heart Association Neonatal Resuscitation Program (NRP) – American Academy of Pediatrics (within three months of hire) Associate Degree in Applied Art/Science (AAS)
Preferred: Certified Pulmonary Function Technologist (CPFT) - National Board of Respiratory Care Registered Pulmonary Function Technologist (RPFT) - National Board of Respiratory Care, Advanced Cardiac Life Support (ACLS) through American Heart Association, Neonatal/Pediatric Specialist (NPS)- National Board of Respiratory Care, Bachelor’s Degree (BA/BS)
Equal Opportunity - Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits - We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
This role manages a team of information security professionals and serves as a key escalation point for security incidents, operational issues, and risk decisions.
The Information Security Manager partners closely with IT leaders and senior security leadership to ensure security controls, processes, and technologies are effective, measurable, and aligned with business objectives.
Job Description MAJOR RESPONSIBILITIES Leadership & Team Management Lead, coach, and develop a team of information security professionals, including hiring, onboarding, performance management, and career development.
Serve as an escalation point for team members for technical, operational, and risk‑based security decisions.
Foster a culture of accountability, continuous improvement, and security awareness across the team.
Security Operations & Incident Management Oversee day‑to‑day security operations, including monitoring, detection, response, and remediation activities.
Support and manage security incident response efforts, including investigation, containment, remediation, and post‑incident reviews.
Ensure on‑call and monitoring coverage models are defined, maintained, and effective.
Metrics, Reporting, and Program Effectiveness Define and maintain security metrics and reporting to measure the effectiveness, efficiency, and maturity of the security program.
Track and report progress against operational goals, KPIs, SLAs, and security initiatives.
Provide clear, executive‑ready reporting on security posture, incidents, and trends.
Governance, Risk, and Compliance Enforce and continuously refine information security policies, standards, and procedures.
Partner with internal stakeholders to assess security risk and drive remediation of identified gaps.
Support internal and external audits by ensuring evidence, controls, and processes are documented and operating effectively.
Strategy & Cross‑Functional Partnership Collaborate with senior security leadership to execute the information security roadmap and long‑term strategy.
Work closely with IT infrastructure, application, and business teams to ensure security requirements are embedded into projects and operations.
Provide security input and guidance for new technologies, systems, and architectural changes.
MINIMUM JOB REQUIREMENTS Education Bachelor’s degree in information technology, Cybersecurity, Computer Science, or a related field (or equivalent work experience).
Certification / Licensure Work Experience 5+ years of experience in information security, with demonstrated experience in security operations, incident response, and risk management.
2+ years of experience leading or managing technical security teams.
Strong understanding of security controls, monitoring, vulnerability management, and incident response practices.
Knowledge / Skills / Abilities Strong knowledge of information security operations, including security monitoring, incident response, vulnerability management, and remediation workflows.
Working knowledge of security controls, technologies, and operational processes across infrastructure, applications, and identity platforms.
Ability to lead and manage a mixed team of security analysts and engineers, balancing operational demands with project execution.
Proven skill in incident triage, escalation, and risk‑based decision making in high‑pressure operational scenarios.
Strong project management skills, including planning, execution, tracking, and delivery of security initiatives and operational improvements.
Ability to define, track, and report on operational metrics, KPIs, and remediation progress.
Experience enforcing security policies, standards, and procedures in an enterprise environment.
Strong analytical and problem‑solving skills with the ability to identify root causes and drive corrective actions.
Effective written and verbal communication skills, with the ability to clearly convey technical security issues to both technical teams and leadership.
Demonstrated ability to manage competing priorities, maintain operational discipline, and deliver consistent results.
PREFERRED JOB REQUIREMENTS Education Bachelor’s degree in information technology, Cybersecurity, Computer Science, or a related field.
Certification / Licensure Additional certifications such as CISSP, CSSP, or CISM.
Work Experience 7+ years of experience in information security, with demonstrated experience in security operations, incident response, and risk management.
3+ years of experience leading or managing technical security teams.
Strong understanding of security controls, monitoring, vulnerability management, and incident response practices.
Proven ability to communicate complex security topics clearly to both technical and non‑technical audiences.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $116,000.00
- $174,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth.
The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement.
The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure seamless system performance, effective integration with enterprise applications, and alignment with organizational goals and customer service strategies.
Job Description JOB RESPONSIBILITIES: Provide leadership and direction to a team of professionals responsible for managing application.
Set clear goals, objectives, and performance expectations for the team.
Coach, mentor, and develop team members, enabling their professional growth.
Oversee day-to-day operations of assigned applications, ensuring reliability, performance, and security.
Collaborate with product owners, business analysts, and stakeholders to define and prioritize the product roadmap and deliverables.
Establish and enforce application governance practices, including change management, release management, and documentation.
Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime.
Identify and implement optimizations, upgrades, and configurations to enhance system efficiency and functionality.
Act as a liaison between IT and other business units, facilitating effective communication and understanding.
Coordinate with IT teams and stakeholders for smooth project execution and post-launch support.
Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation.
Work with business intelligence and analytics teams to generate meaningful reports and insights on customer interactions, system usage, and performance metrics.
Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements.
10% domestic travel is expected for this role.
QUALIFICATIONS: Education Bachelor's degree in computer science, Information Technology, Business Administration or related field.
Relevant Work Experience 5–10 years of overall IT experience, with at least 3–5 years specifically in contact center technologies.
Hands-on experience managing CCaaS platforms (e.g., Genesys Cloud, NICE inContact, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya).
Experience with telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems.
Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment.
Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social).
Experience with workforce engagement tools – WFM, QM, analytics dashboards.
Experience with automation, RPA, or AI/virtual agents in the contact center.
Familiarity with compliance/security frameworks relevant to voice/data handling (e.g., PCI, HIPAA, GDPR).
Preferred Qualifications Prior experience leading cross-functional teams, including vendor partners, system integrators, and internal support teams.
Proven ability to run IT operations for a contact center – ensuring uptime, performance SLAs, and issue resolution.
Experience managing project delivery, including upgrades, migrations, or new feature rollouts.
Budget planning and license/contract/vendor management related to contact center systems.
Experience collaborating with business stakeholders to translate service goals into technical solutions.
Exposure to contact center KPIs – ASA, AHT, FCR, CSAT – and how technology impacts these.
Excellent problem-solving, communication, and stakeholder management skills.
DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
This is a high-impact role focused on leading the development of data products that unlock insights and empower decision-making across various functions such as Supply Chain, Manufacturing, Finance, Sales, Quality and Procurement and lead the Data & Analytics- Centre of Excellence.
We’re seeking a techno-functional leader who is passionate about innovation and committed to delivering impactful solutions to our internal customers.
The ideal candidate brings deep experience with analytics best practices from mature data environments and thrives in agile, fast-evolving settings skilled in both strategic leadership and hands-on execution.
Job Description User Engagement & Enablement Act as a trusted advisor, bridging the gap between business needs and technical execution within cross-functional teams.
Promote data literacy by training functional partners and enabling self-service analytics adoption.
Establish COE standards, frameworks, and best practices Lead training, workshops, and communication plans to ensure smooth transitions to new technologies.
Drive change management, training, and adoption of modern cloud data platforms Data Product Management Influence enterprise data management and architecture by identifying capabilities that drive business value.
Manage build of enterprise data foundations, reusable data models, and governed data products Lead SI governance, delivery quality, and alignment with architecture standards Manage the end-to-end lifecycle of data products, including stakeholder engagement, design, deployment, and sunsetting of legacy solutions.
Deliver impactful data solutions that support strategic decisions across various functions within our organization.
Stakeholder Collaboration Partner with business leaders in Supply Chain, Finance, Sales, Product, Channel, Marketing, and other departments to understand analytical needs and translate them into technical solutions.
Facilitate requirements gathering, project scoping, and solution delivery Team Leadership & Development Supervise, mentor, and develop a team of BI Engineers and Analysts, fostering a collaborative and high-performance environment.
Manage workload distribution, set priorities, and ensure timely delivery of projects and reports.
Provide coaching and professional development opportunities for team members.
Qualifications Required Bachelor’s degree in computer science, Information Technology, Data Science, or a related field.
10+ years of experience in IT, with at least 4 years in data and analytics roles in large/complex environments.
Proven experience building or leading a Center of Excellence or similar capability.
Strong background managing Service Integrators or large‑scale delivery partners.
Demonstrated experience leading end‑to‑end modernization initiatives, including migrating legacy on‑premise or traditional data platforms to modern cloud technologies such as Azure and Microsoft Fabric.
Experience leading change management efforts in large or complex organizations.
Excellent communication, stakeholder management, and strategic planning skills.
Preferred Deep experience with Azure data services (e.g., Azure Data Factory, Synapse, ADLS, Azure SQL, Azure Databricks).
Hands‑on familiarity with Microsoft Fabric (OneLake, Lakehouse, Data Engineering, Real‑Time Analytics, Power BI).
Background supporting developer productivity or engineering enablement in cloud environments.
Certifications in Azure, Fabric, project management, or change management.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
