Information Technology Jobs in Kansas

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a motivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services to enhance the overall customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner
• Resolving technical issues efficiently, aiming for first-contact resolution
• Researching and retrieving information across systems to address customer concerns
• Collaborating with other departments to resolve complex issues
• Accurately documenting customer interactions and claims in internal systems
• Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures
• Protecting customer privacy and handling confidential information responsibly
• Escalating unresolved issues to appropriate personnel when necessary
• Participating in ongoing training and team meetings to stay current on systems, products, and procedures
• Maintaining consistent attendance and adhering to your work schedule

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years of age or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with the Windows operating system
• Dependability and punctuality
• Strong problem-solving and troubleshooting abilities
• A calm, empathetic, and customer-first mindset
• Ability to multitask, stay organized, and work independently
• A collaborative spirit and a passion for helping others
• Comfort working in a fast-paced, evolving environment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine'

Director of HR Operations & Total Rewards

The Director of HR Operations & Total Rewards serves as a strategic and operational leader responsible for optimizing the organization’s HR infrastructure and advancing a comprehensive, competitive total rewards philosophy. This role directs all aspects of HR operations, including compensation, benefits, HRIS, analytics, and policy administration, ensuring alignment with organizational goals, compliance standards, and a culture of equity, engagement, and excellence.

Principal Duties and Accountabilities:

• Develop and execute the HR operations and total rewards strategy to align with organizational goals and drive a consistent, high-quality team member experience.
• Design, implement, and govern compensation programs and pay structures that are equitable, performance-based, and market-competitive.
• Lead the administration and continuous improvement of employee benefits programs that enhance well-being, engagement, and retention while balancing cost and competitiveness.
• Oversee HR technology systems; partner with Information Technology, Finance, and Payroll to ensure integration, automation, data accuracy, and ease of use across HRIS and related platforms.
• Establish and maintain robust HR analytics, dashboards, and reporting tools that inform leadership decisions and measure organizational health and people outcomes.
• Ensure compliance with applicable laws and regulations by developing and maintaining policies, procedures, and audit practices that mitigate risk and promote consistency.
• In partnership with the HR leadership team, oversee the preparation, submission and maintenance of EEO-1 and Affirmative Action plan reporting.
• Oversee leave of absence programs and other regulatory processes to ensure legal compliance, operational efficiency, and a supportive team member experience.
• Evaluate, select, and manage relationships with vendors, brokers, and consultants to ensure quality, cost-effectiveness, and alignment with organizational objectives.
• Lead process improvement initiatives that streamline HR operations, leverage technology, and advance standardization and scalability across the enterprise.
• Develop and implement communication and change management strategies that promote understanding and engagement in HR programs and initiatives.
• Participates in the development of departmental budgets and is accountable to budgetary expectations.

Education:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field required.
• Master’s degree in Human Resources, Business Administration (MBA), Organizational Development, or a related discipline preferred.

Experience:

• Minimum of 10+ years of progressive experience in Human Resources, including at least 5 years in a leadership role overseeing HR operations, compensation, benefits, or HR systems.
• Demonstrated experience designing and managing total rewards programs (compensation, benefits, recognition, and wellness).
• Proven success implementing or optimizing HR information systems and leveraging HR analytics for business insight.
• Strong knowledge of federal and state employment laws, compliance, and HR governance practices.
• Experience leading cross-functional HR projects and driving process optimization or automation initiatives.
• Professional certification(s) such as SHRM-SCP, SPHR, CCP (Certified Compensation Professional), or CEBS (Certified Employee Benefit Specialist) preferred.
• Industry experience within construction or manufacturing industries helpful.

Knowledge, skills and abilities:

• Extensive and comprehensive knowledge of Human Resources principles, best practices, and regulatory requirements, with particular depth in total rewards, HR operations, and compliance.
• Proven expertise in the design, implementation, and administration of total rewards programs—including compensation frameworks, incentive plans, and benefits strategies—that align with organizational goals.
• Advanced proficiency in HR Information Systems (HRIS), data analytics, and reporting, with the ability to leverage technology and insights to drive strategic and operational decisions.
• Strong analytical and problem-solving skills; able to frame complex issues, interpret data, and develop practical, high-impact solutions.
• Demonstrated strength in project management—planning, resourcing, and executing concurrent initiatives that deliver measurable outcomes on time and within budget.
• Effective leadership capability, fostering high-performing teams through coaching, accountability, and continuous professional development.
• Exceptional relationship-building and collaboration skills, with the ability to partner effectively across business functions and influence at all organizational levels.
• Strategic agility and adaptability; able to navigate organizational change, manage competing priorities, and sustain performance through periods of transformation.
• Strong business and financial acumen with a continuous improvement mindset and commitment to operational excellence.
• Influential change leader who drives innovation, champions inclusion and equity, and enhances the team member experience through HR operational excellence.

Physical and/or Travel demands:

• Infrequent travel between company regional offices, and to other potential project sites, will be required.
• Requires frequent sitting, keyboarding, use of monitor and telephone.

Benefits and Compensation:

• The range for this position has been established at $142,000 to $200,000 per year and is U.S. Engineering’s good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

This position will be posted until April 30th, 2026. To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering Service reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.