Information Technology Jobs in Itasca

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Bilingual Spanish - Quality Documentation Specialist

Employment Type: Contract to Direct Hire

Pay Offered: $3 per hour DOE

Location: Des Plaines, IL

Provides Technical support for Customers, Sales and Corporate, especially online systems.

Are you a detail-oriented professional with a passion for technical support and customer service? We’re seeking a dedicated Quality Service Specialist to be the crucial link between our oil division, customers, and internal teams. If you thrive in a dynamic environment, possess strong communication skills in both English and Spanish, and are eager to contribute to innovative projects, this is your opportunity to shine!

In this role, you'll provide vital support in creating and updating technical documents, ensuring regulatory compliance, reviewing product labels, and assisting with research and development initiatives. You'll work with cutting-edge platforms such as Trace Gains, Safefood360, Repositrak, and Intelex, playing a key part in maintaining our quality and food safety standards. Your expertise will help us deliver exceptional service and uphold our commitment to excellence in the oil division.

Required Skills:

• Bilingual fluency in Spanish and English
• Strong written and verbal communication skills
• Experience with technical document creation and editing
• Proficiency in Microsoft Outlook, Word, Excel, Power BI, and BC
• Ability to review and approve labels and vendor documents
• Exceptional attention to detail and organization
• Ability to prioritize tasks and meet deadlines
• Strong problem-solving and critical-thinking skills
• Customer-focused mindset and professional demeanor

Nice to Have Skills:

• Experience with online quality and food safety platforms (e.g., Trace Gains, Safefood360, Repositrak, Intelex)
• Knowledge of regulatory compliance in the global oil industry
• Past experience in research and development support
• Familiarity with employee training programs

Preferred Education and Experience:

• Bachelor’s degree or relevant certification in a related field
• Previous experience in a technical support or quality assurance role within the food, beverage, or oil industry

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across multiple sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary, temp-to-hire, and direct hire services.

We pride ourselves on providing top-tier talent solutions that empower organizations to thrive in today’s competitive market.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.

#ZR

#Trova

Customer Service Lead – Hoffman Estates, IL

$66,000–$76,000 Depending on Experience + Full Benefits, PTO, and More

For over 45 years, our team has supported customers by delivering high-quality products and reliable service they can count on. In manufacturing, timing, accuracy, and communication are critical, and our customer service team plays a key role in ensuring every order moves smoothly from production to delivery.

We are looking for a Customer Service Lead to guide our customer service team and help ensure seamless communication between customers, production, and internal departments. In this role, you’ll provide hands-on leadership, support your team’s development, and ensure customers receive accurate information, timely updates, and exceptional service.

This is a high-impact opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and naturally motivates others to perform at their best.

Responsibilities

• Lead, mentor, and support a customer service team, ensuring accurate and timely communication with customers regarding orders, production timelines, and delivery schedules.
• Serve as the liaison between customer service, production, logistics, and management to ensure smooth coordination and alignment.
• Assist with training, performance feedback, and professional development for team members.
• Monitor order processing and customer requests to ensure accuracy, efficiency, and on-time fulfillment.
• Identify opportunities to improve workflows, increase operational efficiency, and enhance the overall customer experience.
• Step in during high-volume periods to assist with order management, customer inquiries, and issue resolution.
• Oversee daily customer service operations including order entry, order tracking, invoicing, and communication regarding production status.
• Foster a collaborative, solutions-focused team environment that prioritizes responsiveness and reliability.

Qualifications

• 2+ years of corporate customer service experience - manufacturing/distribution environment preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to coordinate with cross-functional teams including production, logistics, and sales.
• High-energy, positive leader who performs well in a fast-paced operational setting.
• Self-starter who adapts quickly, takes initiative, and leads by example.

Corporate Resources, on behalf of our client located in Hoffman Estates, is hiring a Customer Service Lead.

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: the Role

The Service Engineer position is the primary point of contact responsible for training, installation and maintenance of all HSG tech machinery in our Chicago showcase space and equipment purchased by HSG Tech customers in the US region. Reporting directly to the Service Manager in the US, this position will manage technical issues, maintain customer satisfaction, provide monthly maintenance support, promote value add-on services and provide training support. Business travel will be a requirement for this position.

Responsibilities

• Provide key objective management (proper machinery installation, proper accessory management and proper understanding of service data)
• Optimize work order organization, safe tool use and customer data reporting.
• Demonstrate understanding of expense reimbursement documentation and customer service evaluations
• Partner with internal Sales, Marketing, Finance, Customer Service and R&D teams to support stakeholder objectives
• On-time completion of equipment installation, commission and maintenance tasks while following the company’s strict safety and quality guidelines
• Analyze and find root cause of maintenance impediments, debug system errors and propose system improvements.
• Participate and prepare company held trainings regarding technical process, company regulation and technician job duties.
• Conduct customer visits monthly for routine service maintenance while promoting related value add-on services.
• Provide one-to-one training and guidance for new hired service team members.

Qualifications

• Two years of working experience in related industry (Fiber Laser experience highly preferred)
• Technical know-how: installation, debugging and maintenance on 6KW equipment
• Comprehension of circuit diagrams
• Familiar with CAD or SOLIDWORKS design software
• Familiar with mechanical principles
• Detail & deadline-oriented; well organized
• Excellent verbal and written communication skills
• Good interpersonal skills; ability to interact with staff across matrix partners
• Electrician’s certification
• Fitter’s certification

Job level and pay is dependent on experience. Pay ranges and level progressions:

• Service Technician ($32-36 hourly)
• Service Engineer ($36-45 hourly)
• Senior Service Engineer ($45-55 hourly)

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

About the Company

We are a dynamic and growing U.S. subsidiary of a leading Italian multinational manufacturing company. With a strong global presence and a commitment to innovation and excellence, we are seeking a Finance Manager to lead our financial operations in the U.S. and ensure alignment with the parent company’s financial strategy, reporting standards, and compliance requirements.

Position Summary

The Finance Manager will oversee all financial activities of the U.S. subsidiary, including budgeting, forecasting, financial reporting, compliance, and internal controls. This role requires strong collaboration with the Italian parent company to ensure accurate and timely consolidation of financial data, adherence to the U.S. GAAP, and alignment with global financial policies and international regulatory requirements.

Key Responsibilities

• Lead the monthly, quarterly, and annual financial close process.
• Prepare and analyze financial statements in accordance with U.S. GAAP
• Coordinate with the Italian parent company on group reporting, intercompany transactions, and transfer pricing.
• Develop and manage budgets, forecasts, and financial planning processes.
• Ensure compliance with local, state, federal, and international tax regulations, including reporting requirements and filings across multiple jurisdictions.
• Manage cash flow, banking relationships, and treasury functions.
• Implement and maintain internal controls, policies, and financial procedures.
• Liaise with external auditors, CPA firms, and other professional advisors to ensure compliance and support audits.
• Provide financial insights and recommendations to support strategic decision-making.
• Supervise and develop a small finance team.

Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• 10+ years of progressive experience in finance or accounting, preferably in a multinational environment.
• Knowledge of U.S. GAAP, income tax and sales tax
• Excellent analytical, organizational, and communication skills.
• Ability to work cross-functionally and across cultures, especially with European counterparts.
• Proficiency in Italian is a plus but not required.

What We Offer

We offer a competitive and comprehensive benefits package, including:

• Competitive salary, with potential for annual performance-based bonus
• Comprehensive health insurance, including medical, dental, and vision coverage for employees and their dependents
• 401(k) retirement plan with company match, available after one year of employment with the Company
• Generous paid time off (PTO) and Paid Company Holidays
• Company-paid life and disability insurance
• Hybrid work options, depending on business needs
• Support for professional development, including training and continuing education opportunities
• Opportunity to work in a global environment with exposure to international finance
• Inclusive and collaborative workplace culture

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. #inauto