Information Technology Jobs in Itasca Illinois

319 positions found — Page 3

Core Lab - Medical Lab Scientist - Innovative and Community-Focused Environment (Hiring Immediately)
✦ New
Salary not disclosed
Employment Type:Part timeShift:Evening ShiftDescription:

Hours:

Location: Melrose Park, IL

Schedule:  Part‑Time (0.5 FTE)

Evening Shift: 2:00 PM – 10:30 PM

Additional: Rotating weekends & holidays

Join the Transformation at Gottlieb Memorial Hospital

Be part of something extraordinary. Gottlieb Memorial Hospital—located in the heart of Melrose Park and part of Loyola Medicine—is entering an exciting new chapter focused on innovation, community impact, and exceptional patient care.

About the Role

As a Medical Lab Scientist, you will play a vital role in supporting patient care by performing accurate and timely laboratory testing used in the diagnosis, treatment, and prevention of disease. Testing domains include waived, moderate, and high‑complexity procedures.  Required: Blood Bank experience with waived, moderate, and high‑complexity testing in a clinical laboratory setting—through education or hands‑on work experience.

What You’ll Need

Education (Required)

Bachelor’s Degree OR Associate Degree in one of the following:

  • Medical Laboratory Science Program

  • Medical Technologist

  • Medical Technician

  • Biology

  • Chemistry

Preferred Licensure/Certification

  • ASCP‑certified Medical Laboratory Scientist (MLS) or equivalent

  • Other acceptable certifications: ASCP or HEW

Why Loyola Medicine?

  • Mission‑driven culture with a strong commitment to innovation, compassion, and community.

  • Opportunity to contribute to a rapidly advancing Regional Clinical Laboratory.

  • Be part of a team that values continuous learning, professional growth, and cutting‑edge technology.

Perks & Benefits

  • Benefits from Day One (Medical and Dental)

  • Competitive Shift Differentials 

  • Daily Pay NEW

  • Career Development

  • Tuition Reimbursement

  • Participation in the Public Service Loan Forgiveness Program

  • 403(b) with Employer Match

  • On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)

  • Referral Rewards

  • Perks Program

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Pay Range: $30.00 – $45.00 per hour 

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

temporary
Core Lab - Medical Lab Scientist - Night Shift with Rotating Weekends & Holidays (Hiring Immediately)
✦ New
🏢 Loyola University Health System
Salary not disclosed
Melrose Park, Illinois 6 hours ago
Employment Type:Part timeShift:Night ShiftDescription:

Hours

Location: Melrose Park, IL

Position Type: Part‑Time (0.5 FTE)
Shift: Nights; 10:00 PM – 6:30 AM

Additional: Rotating weekends & holidays

Join the Transformation at Gottlieb Memorial Hospital

Be part of something extraordinary. Gottlieb Memorial Hospital—located in the heart of Melrose Park and part of Loyola Medicine—is entering an exciting new chapter focused on innovation, community impact, and exceptional patient care.

About the Role

As a Medical Lab Scientist, you will play a vital role in supporting patient care by performing accurate and timely laboratory testing used in the diagnosis, treatment, and prevention of disease. Testing domains include waived, moderate, and high‑complexity procedures.  Required: Blood Bank experience with waived, moderate, and high‑complexity testing in a clinical laboratory setting—through education or hands‑on work experience.

What You’ll Need

Education (Required)

Bachelor’s Degree OR Associate Degree in one of the following:

  • Medical Laboratory Science Program

  • Medical Technologist

  • Medical Technician

  • Biology

  • Chemistry

Preferred Licensure/Certification

  • ASCP‑certified Medical Laboratory Scientist (MLS) or equivalent

  • Other acceptable certifications: ASCP or HEW

Why Loyola Medicine?

  • Mission‑driven culture with a strong commitment to innovation, compassion, and community.

  • Opportunity to contribute to a rapidly advancing Regional Clinical Laboratory.

  • Be part of a team that values continuous learning, professional growth, and cutting‑edge technology.

Perks & Benefits

  • Benefits from Day One (Medical and Dental)

  • Competitive Shift Differentials 

  • Daily Pay NEW

  • Career Development

  • Tuition Reimbursement

  • Participation in the Public Service Loan Forgiveness Program

  • 403(b) with Employer Match

  • On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)

  • Referral Rewards

  • Perks Program

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Pay Range: $30.00 – $45.00 per hour 

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

temporary
Diagnostic Laboratory Scientist (Hiring Immediately)
✦ New
🏢 Loyola University Health System
Salary not disclosed
Melrose Park, Illinois 6 hours ago
Employment Type:Part timeShift:Night ShiftDescription:

Hours

Location: Melrose Park, IL

Position Type: Part‑Time (0.5 FTE)
Shift: Nights; 10:00 PM – 6:30 AM

Additional: Rotating weekends & holidays

Join the Transformation at Gottlieb Memorial Hospital

Be part of something extraordinary. Gottlieb Memorial Hospital—located in the heart of Melrose Park and part of Loyola Medicine—is entering an exciting new chapter focused on innovation, community impact, and exceptional patient care.

About the Role

As a Medical Lab Scientist, you will play a vital role in supporting patient care by performing accurate and timely laboratory testing used in the diagnosis, treatment, and prevention of disease. Testing domains include waived, moderate, and high‑complexity procedures.  Required: Blood Bank experience with waived, moderate, and high‑complexity testing in a clinical laboratory setting—through education or hands‑on work experience.

What You’ll Need

Education (Required)

Bachelor’s Degree OR Associate Degree in one of the following:

  • Medical Laboratory Science Program

  • Medical Technologist

  • Medical Technician

  • Biology

  • Chemistry

Preferred Licensure/Certification

  • ASCP‑certified Medical Laboratory Scientist (MLS) or equivalent

  • Other acceptable certifications: ASCP or HEW

Why Loyola Medicine?

  • Mission‑driven culture with a strong commitment to innovation, compassion, and community.

  • Opportunity to contribute to a rapidly advancing Regional Clinical Laboratory.

  • Be part of a team that values continuous learning, professional growth, and cutting‑edge technology.

Perks & Benefits

  • Benefits from Day One (Medical and Dental)

  • Competitive Shift Differentials 

  • Daily Pay NEW

  • Career Development

  • Tuition Reimbursement

  • Participation in the Public Service Loan Forgiveness Program

  • 403(b) with Employer Match

  • On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)

  • Referral Rewards

  • Perks Program

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Pay Range: $30.00 – $45.00 per hour 

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

temporary
Clinical Laboratory Technologist (Hiring Immediately)
✦ New
🏢 Loyola University Health System
Salary not disclosed
Melrose Park, Illinois 6 hours ago
Employment Type:Part timeShift:Evening ShiftDescription:

Hours:

Location: Melrose Park, IL

Schedule:  Part‑Time (0.5 FTE)

Evening Shift: 2:00 PM – 10:30 PM

Additional: Rotating weekends & holidays

Join the Transformation at Gottlieb Memorial Hospital

Be part of something extraordinary. Gottlieb Memorial Hospital—located in the heart of Melrose Park and part of Loyola Medicine—is entering an exciting new chapter focused on innovation, community impact, and exceptional patient care.

About the Role

As a Medical Lab Scientist, you will play a vital role in supporting patient care by performing accurate and timely laboratory testing used in the diagnosis, treatment, and prevention of disease. Testing domains include waived, moderate, and high‑complexity procedures.  Required: Blood Bank experience with waived, moderate, and high‑complexity testing in a clinical laboratory setting—through education or hands‑on work experience.

What You’ll Need

Education (Required)

Bachelor’s Degree OR Associate Degree in one of the following:

  • Medical Laboratory Science Program

  • Medical Technologist

  • Medical Technician

  • Biology

  • Chemistry

Preferred Licensure/Certification

  • ASCP‑certified Medical Laboratory Scientist (MLS) or equivalent

  • Other acceptable certifications: ASCP or HEW

Why Loyola Medicine?

  • Mission‑driven culture with a strong commitment to innovation, compassion, and community.

  • Opportunity to contribute to a rapidly advancing Regional Clinical Laboratory.

  • Be part of a team that values continuous learning, professional growth, and cutting‑edge technology.

Perks & Benefits

  • Benefits from Day One (Medical and Dental)

  • Competitive Shift Differentials 

  • Daily Pay NEW

  • Career Development

  • Tuition Reimbursement

  • Participation in the Public Service Loan Forgiveness Program

  • 403(b) with Employer Match

  • On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)

  • Referral Rewards

  • Perks Program

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Pay Range: $30.00 – $45.00 per hour 

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. 

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

temporary
Certified Flavor Chemist
✦ New
🏢 Comrise
Salary not disclosed
Addison, IL 1 day ago

Certified Flavor Chemist

Addison, IL | Fully Onsite (Mon–Fri, 7:30 AM–4:00 PM)

Full-Time / Permanent

$150,000–$180,000 base salary

Industry: Flavors & Ingredients

Department: Research & Development

Reports to: Senior Manager, Flavor R&D


About the Role

We are seeking a Certified Flavor Chemist to join our R&D team and play a key role in developing innovative, high-quality flavor solutions for food and beverage applications. This position partners closely with cross-functional teams and customers to bring flavor concepts from idea to commercialization—while ensuring regulatory compliance, quality, and performance excellence.


Key Responsibilities

  • Formulate and develop new flavor profiles aligned with customer specifications, market trends, and application requirements
  • Conduct sensory testing and performance evaluations using both qualitative and quantitative methods
  • Collaborate directly with customers to advance and finalize flavor development projects
  • Stay current on flavor industry trends, emerging technologies, and consumer preferences
  • Partner with Quality and Regulatory teams to ensure compliance with safety, labeling, and allergen standards
  • Maintain accurate formulation records, experimental data, and technical documentation
  • Support product launches by collaborating with Product Development, Marketing, and Production teams
  • Troubleshoot flavor-related challenges and optimize flavor stability and performance
  • Provide technical guidance and training to internal teams and clients
  • Work with suppliers to source high-quality raw materials and explore new ingredients
  • Train and mentor Flavor Apprentices in preparation for Society of Flavor Chemists testing


Qualifications

  • Bachelor’s degree in Food Science, Physical Sciences, or a related field
  • Certified member of the Society of Flavor Chemists (required)
  • 5+ years of professional flavor development experience
  • Experience creating and scaling reaction flavors
  • Strong knowledge of flavor ingredient labeling and regulatory requirements
  • Hands-on pilot plant experience
  • Excellent attention to detail with strong organizational and communication skills
  • Ability to work independently and collaboratively in a fast-paced environment


Technical Skills

  • Proficiency with Microsoft Office (Excel, Word, Access)
  • Comfortable learning and using web-based systems
  • Preferred experience with flavor formula entry systems such as Sage X3, E-Book File, or Product Vision


Physical & Work Environment

  • Combination of office, laboratory, and production floor work
  • Regular exposure to manufacturing environments, including odors, noise, and food allergens
  • Ability to lift up to 20–30 lbs as needed
  • Required use of PPE on the production floor, including steel-toed shoes, hair/facial hair nets, and lab coats


Why Join Us

  • Work on innovative flavor solutions with real market impact
  • Collaborate with experienced industry professionals in a hands-on R&D environment
  • Competitive compensation and long-term career growth opportunity
Not Specified
Procurement Manager
✦ New
Salary not disclosed
Addison, IL 1 day ago

At Noratel Group, we design and manufacture customised transformers and wound magnetic components that power critical technologies across renewable energy, healthcare, transportation, and industrial automation. For more than a century, Noratel has been trusted for engineering excellence, reliability, and customer-focused solutions that perform where it matters most.


With more than 2,200 employees worldwide, Noratel operates production facilities across Europe, Asia, and North America. One of these is Shape LLC, located in Addison, Illinois, and part of Noratel’s Magnetics Cluster. Shape specialises in mission-critical, custom electrical transformers for demanding equipment manufacturers - combining the strength of a global group with the agility and collaboration of a local team.


Driven by: Passion, Accountability, Customer Focus, Teamwork, and Excellence (PACTE), we foster a workplace where people support one another and consistently strive for high standards.

These values shape how we work every day and they guide the way we build our teams. To support continued operational excellence at our Shape LLC site in Addison, IL, we are now looking for a Procurement Manager who combines structure, ownership, and a hands-on mindset with a collaborative approach.


This is a hands-on, operational role focused on ensuring reliable material availability, strong supplier partnerships, and cost-effective procurement practices that support production continuity.

The successful candidate will be a structured and proactive professional, comfortable managing purchasing workflows, negotiating with suppliers, monitoring inventory, and collaborating closely with Production, Engineering, Quality, and Finance.


Key Responsibilities

Purchasing & Material Management

  • Manage daily purchasing activities, including PO creation, confirmations, follow-up, and delivery tracking
  • Ensure timely availability of raw materials, components, and indirect supplies
  • Maintain accurate ERP data (pricing, lead times, MOQ, supplier details)
  • Monitor inventory levels and coordinate with Production Planning to avoid shortages or excess stock

Supplier Management

  • Act as the primary point of contact for suppliers
  • Maintain strong relationships with existing suppliers and identify new sourcing opportunities as needed
  • Monitor supplier performance (on-time delivery, quality, responsiveness)
  • Support resolution of supply disruptions and quality issues

Cost Control & Negotiation

  • Identify and support cost-reduction initiatives through negotiation and improved purchasing terms
  • Monitor price developments, market trends, and BOM cost impacts
  • Track and report Purchase Price Variance (PPV)

Process, Compliance & Documentation

  • Maintain purchasing records, contracts, certifications, quotations, and supplier files
  • Ensure compliance with internal procedures and purchasing guidelines
  • Support implementation of Kanban or vendor-managed inventory solutions where applicable

Cross-Functional Collaboration

  • Support Engineering during NPI activities and RFQ/RFP processes
  • Work closely with Operations to manage demand variability and supply continuity
  • Partner with Finance on invoice discrepancies and supplier payment alignment
  • Coordinate with Quality on supplier evaluations and corrective actions

Performance & Reporting

  • Track and report key procurement KPIs (OTD, inventory levels, MOQ adherence, PPV)
  • Contribute to continuous improvement initiatives focused on lead time reduction and supply stability
  • Provide regular updates to the Director of Operations on risks, shortages, and supplier performance

Qualifications & Skills

  • Degree in Supply Chain, Business Administration, Procurement, or a related field
  • 3–5+ years of experience in purchasing or supply chain roles within a manufacturing environment
  • Solid understanding of procurement processes and inventory management
  • Proven negotiation skills and working knowledge of contracts and commercial terms
  • Strong communication skills, both written and verbal
  • ERP experience required (Sage 500 is a plus)
  • Analytical mindset with strong attention to detail and data accuracy
  • Highly organised, dependable, and disciplined in follow-up
  • Professional, ethical, and results-oriented


What we offer

  • A hands-on procurement role with real ownership and visible impact on daily manufacturing operations
  • Employment in a stable, well-established manufacturing company within a global industrial group
  • A collaborative site environment, supported by the resources and expertise of the Noratel Group
  • Close cross-functional cooperation with Production, Engineering, Quality, and Finance
  • A culture driven by clear values (PACTE), accountability, and continuous improvement
  • Compensation range of $100,000–$120,000, aligned with role scope and experience
  • Healthcare coverage and a Paid Time Off (PTO) plan


At Shape, you’ll find the closeness of a local team with the strength of an international group.

Here, your work will matter - for our people, for our company, and for the industries we serve.


Ready to take ownership of procurement in a hands-on manufacturing environment? Apply today and help shape the future of Shape LLC within the Noratel Group.


Find out more at:

Not Specified
Architectural Sales Representative (11182)
✦ New
Salary not disclosed
Roselle, IL 12 hours ago
Who They Are
We've partnered with a leader in innovative architectural solutions with nearly 120 years of expertise. They're seeking an Architectural Sales Representative to engage with prospects in their Chicago territory, responsible for cultivating key relationships to expand their customer base while collaborating internally to support closure of sales.
What You'll Do
  • Develop and nurture relationships with prospects, including architectural firms, GCs, developers, and other high-profile customers
  • Engage with key industry organizations, conferences, training programs, seminars, educational forums, etc.
  • Collaborate internally to create high-quality project proposals
  • Maintain existing customer relationships and facilitate additional sales opportunities
  • Maximize sales process speed, quality, and efficiencies using applicable technologies
What You'll Need
  • Bachelor's degree in a related field OR 10+ years of experience in a related field
  • 3+ years of experience in a leadership role
  • Minimum of 1 year of experience with outside sales in building/construction preferred
  • Legal authorization to work within the US without visa sponsorship
Not Specified
Physician / Endocrinology / Illinois / Permanent / PHYSICIAN - ENDOCRINOLOGY Job
✦ New
Salary not disclosed
Norridge, Illinois 1 day ago

Physician
- Endocrinology Are you a Board Eligible/Board Certified Endocrinologist looking to make a difference in patients' lives? Specialty Physicians of Illinois, is seeking a dedicated physician to join our team, located just minutes from beautiful downtown Chicago.

What We Need: As an Endocrinologist at our practice, you will collaborate with our current team, which includes one endocrinologist, an endocrinology nurse practitioner, 2 RNs, and 5 support staff members.

Together, we deliver the highest quality patient care, utilizing the latest technologies for treating type 1 and type 2 diabetes.

What You Can Expect: Flexible full-time schedule no weekends or holidays Average outpatient volume: 18-20 patients per day Certified Diabetes Educator onsite Registered Dietician onsite EPIC electronic medical record Common diagnoses include Type 1 Diabetes, Type 2 Diabetes, Insulin pumps, CGM, Primary Hyperparathyroidism, Hyperthyroidism, Hypothyroidism, Thyroid nodules and thyroid cancer, Hypogonadism, Polycystic Ovarian Syndrome, and Pituitary-Adrenal Disorders.

What We Offer: At Specialty Physicians of Illinois, LLC, we value work-life balance and offer competitive compensation, paid malpractice, generous time off, and a full benefits package, including health, life, dental, vision, and legal insurance.

Retirement options, including 403(b), 457(b), 401(a), and Short- and Long-Term Own Occupation Disability, are also available.

We provide customized marketing support to help you succeed.

Located near Norridge, IL If you are interested in hearing more about this opportunity, please call or text HDA at .

You can also reach us via email at .

Please reference Job ID HDAJOBS MDSTAFF

permanent
General Counsel
✦ New
Salary not disclosed

At BEAR Construction, we believe great projects start with great people. We’re a values‑driven contractor known for quality work, strong relationships, and a team‑oriented culture where employees are respected, supported, and empowered to do their best work. We offer the stability of an established company with the opportunity to grow, learn, and make a real impact on meaningful projects across our communities. At BEAR, you’re not just building structures — you’re building a career.


BEAR Construction Company is seeking a seasoned General Counsel to lead the company’s legal affairs and serve as a trusted advisor to the Board of Directors and Executive Team. This role provides strategic legal guidance across corporate governance, construction contracting, risk management, claims/litigation, and surety bonding, while also building efficient legal processes and templates that support operations and growth.


Key Responsibilities


Corporate Governance

  • Manage and oversee the organization’s legal matters and governance functions.
  • Oversee statutory filings (including annual reports and related requirements) in all states where BEAR transacts business.


Contracts & Contract Lifecycle Management

  • Draft, review, and negotiate a wide range of agreements, including:
  • Client construction-related agreements
  • Subcontractor-related agreements
  • Third-party vendor agreements
  • License agreements
  • Lease transactions
  • Develop and maintain standard form templates and contracting processes to increase in-house efficiency (including workflow improvements).
  • Draft and maintain contract terms & conditions, policies, procedures, and legal documents that achieve company objectives and protect company assets while providing strategic risk guidance.
  • Manage and oversee compliance with dates, notice requirements, and deadlines embedded in commercial documents.
  • Provide recommendations and input on contracting procedures and continuous improvement.
  • Support lien law and related construction payment/notice compliance (“lien law management”).
  • Champion thoughtful use of technology to improve contracting visibility and speed, including document management and process transparency.


Insurance Claims & Dispute Resolution

  • Assess the merits of (i) claims raised against BEAR and (ii) BEAR’s claims involving third parties.
  • Oversee claims and pending litigation, lead discussions on resolution strategies.
  • Participate in mediations and negotiate settlements as needed.
  • Review and analyze insurance coverage implications on matters (including management of coverage litigation where applicable), including areas such as workers’ compensation and general liability.
  • Manage the internal subpoena response process and coordinate with insurance adjusters and attorneys as needed.
  • Determine when outside counsel is required; when engaged, formulate strategies and serve as liaison.


Surety Bonding

  • Oversee/manage the Surety Bond program and support the CFO in execution of the surety program.
  • Develop processes for orderly and timely procurement of required bonding.


Legal Operations & Team Support

  • Oversee paralegal support and legal administration functions.
  • Provide independent legal advice on ad hoc projects as requested by leadership.


Qualifications

  • J.D. and licensed to practice law in the State of Illinois.
  • Minimum 10 years of experience in corporate and construction law, either:
  • in-house General Counsel/Assistant GC, or private practice with significant construction focus.
  • Strong familiarity with commercial construction law and practices.
  • Working knowledge of Microsoft Office.
  • Demonstrated ability to build practical processes/templates and manage multiple priorities in a deadline-driven environment (contract timelines, claims, compliance).
Not Specified
Service Manager
✦ New
Salary not disclosed
Schaumburg, Illinois 12 hours ago

MUST LIVE IN PROXIMITY TO Schaumburg, Illinois / No Sponsorship Available / NO H-1B's

General Overview:

Service Manager's primary responsibility is to oversee the activities and responsibilities of the service delivery team. While not directly involved in hands-on support, they are expected to provide guidance and oversight to the team, ensuring that service and support are delivered to clients in accordance with established agreements and performance standards.

The Service Manager reports to the Director of Operations. The Service Manager develops and refines our company's best practices.

As the Service Manager, you'll be responsible for managing the day-to-day operations of the service desk, overseeing the technical support team, maintaining client satisfaction, and driving continuous service improvement. You'll work closely with technical staff, account managers, and leadership to ensure we're consistently meeting service-level goals and client expectations.

Responsibilities:

• Manage the service delivery team's daily activities as well as the dispatch process of service requests

• Lead and manage the service desk team, providing guidance, coaching, and performance management

• Provide accurate reports and metrics to company management on KPIs for service delivery

• Drive problem investigations and resolution as required

• Develop and maintain documentation, processes, and SOPs for service delivery

• Oversee service scheduling, escalation, and client satisfaction

• Active role in the daily management of all service calls

• Ensure quality and profitable services are performed to the agreed SLA

• To ensure that systems, processes and methodologies are followed according to company guidelines

• Identify trends and develop strategies to support these trends

• Participate in strategic planning to scale service delivery as the company grows

• Assist in the development of technical roadmaps for technical staff to fill knowledge gaps

• Build relationships with clients and participate in necessary client meetings (Pre & Post Sales)

• Support onboarding and offboarding of new team members

Experience Required:

• Knowledge and experience in cross-functional management methods and techniques

• Some knowledge of IT applications, processes, software, and equipment

• Strong organizational, presentation, and client service skills

• Skill in strategic planning with an ability to think ahead and plan over a 6–12-month time span

• Skill in planning and preparing written communications

• Skill in leading people and getting results with a strong client orientation

• Ability to multitask and adapt to changes quickly

• Ability to work in a team and communicate effectively

• Service awareness of all organizations' key IT services for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide IT services

• Familiarity with ITIL best practices or similar service management frameworks

  • Previous experience as a Service Manager at an MSP.
  • Bachelor's or associate degree in computer-related fields is a plus.
Not Specified
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