Information Technology Jobs in Itasca, IL
415 positions found — Page 6
Location:
Prospect, KY
Company:
Western Express
Pay:
$0.40 to $0.63 per mile
Route Type:
otr
Start Date:
ASAP
About the PositionCALL TO SPEAK WITH A SEATING SPECIALIST TODAY!
(833) 615-1594
Real Miles. Real Money.
Western Express has immediate openings in our Flatbed and Dry Van divisions for company drivers and driver trainers! With our newly increased pay package, you'll earn one of the highest rates in the industry!
CALL (833) 615-1594 or APPLY NOW!
Limited opportunities!
We Offer:
GREAT PAY
– Earn up to
$100,000
per year!
HIGH RATES
– Experienced drivers now earn up to
56 CPM !
NEW SAFETY BONUS -
Qualify for an
extra 5 CPM
(van) or
extra 7 CPM
(flatbed) and take home up to
$800 more
every month!*
Dependable trucks : Well-maintained fleet equipped with the
latest safety technology
Choose Flatbed or
100% no-touch
Dry Van freight with 60-80%
drop and hook **
Outstanding Team incentives: Up to
$3,400/week
per team
$1,000
driver referral bonuses –
unlimited!
Excellent Benefits: Health, Dental and Vision + 401k
Pet & Rider policies
Paid Vacation
NO EXPERIENCE NECESSARY ! WE WILL GIVE YOU THE TRAINING YOU NEED! (CDL-A required)
INTERESTED IN BEING A DRIVER TRAINER?
Drive with Western for 3 months or more and you can qualify as a driver trainer! Call today for more details on how you can earn up to $100,000 annually!
Have you been out of driving for 3 years or more? Are you a recent CDL-A grad? Call us for information about our Training Programs today!
Western Express is a non-discriminatory and equal opportunity employer. Regardless of your background, we'd like to speak with you to see if you qualify.
*Safety bonus eligibility conditions apply, including minimum mileage, accident-free driving and more.**Flatbed/Van freight and regional fleet availability subject to geographical eligibility.***Subject to change without notice. Additional restrictions may apply. Call for details.
Requirements
Valid CDL-A (Class A CDL)
21+ Years of Age
Location:
Arlington Heights, MA
Company:
Western Express
Pay:
$0.40 to $0.63 per mile
Route Type:
otr
Start Date:
ASAP
About the Position
CALL TO SPEAK WITH A SEATING SPECIALIST TODAY!
(833) 615-1594
Real Miles. Real Money.
Western Express has immediate openings in our Flatbed and Dry Van divisions for company drivers and driver trainers! With our newly increased pay package, you'll earn one of the highest rates in the industry!
CALL (833) 615-1594 or APPLY NOW!
Limited opportunities!
We Offer:
GREAT PAY
– Earn up to
$100,000
per year!
HIGH RATES
– Experienced drivers now earn up to
56 CPM !
NEW SAFETY BONUS -
Qualify for an
extra 5 CPM
(van) or
extra 7 CPM
(flatbed) and take home up to
$800 more
every month!*
Dependable trucks : Well-maintained fleet equipped with the
latest safety technology
Choose Flatbed or
100% no-touch
Dry Van freight with 60-80%
drop and hook **
Outstanding Team incentives: Up to
$3,400/week
per team
$1,000
driver referral bonuses –
unlimited!
Excellent Benefits: Health, Dental and Vision + 401k
Pet & Rider policies
Paid Vacation
NO EXPERIENCE NECESSARY ! WE WILL GIVE YOU THE TRAINING YOU NEED! (CDL-A required)
INTERESTED IN BEING A DRIVER TRAINER?
Drive with Western for 3 months or more and you can qualify as a driver trainer! Call today for more details on how you can earn up to $100,000 annually!
Have you been out of driving for 3 years or more? Are you a recent CDL-A grad? Call us for information about our Training Programs today!
Western Express is a non-discriminatory and equal opportunity employer. Regardless of your background, we'd like to speak with you to see if you qualify.
*Safety bonus eligibility conditions apply, including minimum mileage, accident-free driving and more.
**Flatbed/Van freight and regional fleet availability subject to geographical eligibility.
***Subject to change without notice. Additional restrictions may apply. Call for details.
Requirements
Valid CDL-A (Class A CDL)
21+ Years of Age
Location:
Arlington Heights, MA
Company:
Western Express
Pay:
$0.40 to $0.82 per mile
Route Type:
regional
Start Date:
ASAP
About the Position
CALL TO SPEAK WITH A SEATING SPECIALIST TODAY!
(833) 615-1594
Miss less. Earn More.
Western Express has HIGH PAYING REGIONAL truck driving opportunities now available for Dry Van and Flatbed! You will stay close to home driving familiar lanes with miles you can count on! Regardless of your experience, CALL
(833) 615-1594
or APPLY NOW! Limited opportunities!
We Offer:
GREAT PAY
– Earn up to $1,700 weekly!
HIGH RATES
– Up to
75 CPM minimums
with qualifying mileage/deliveries
NEW SAFETY BONUS - Qualify for an
extra 5 CPM
(van) or
extra 7 CPM
(flatbed) and take home up to
$800 more
every month!*
WEEKLY HOME TIME
– Get
home every week
or stay out for extra money!
Dependable trucks : Well-maintained fleet equipped with the
latest safety technology
Stay moving: 100%
no-touch
freight and 60-80%
drop and hook ! (Dry Van Only)
$1,000
driver referral bonuses – unlimited!
Excellent Benefits: Health, Dental and Vision + 401k
Pet & Rider policies
Paid Vacation
NO EXPERIENCE NECESSARY ! WE WILL GIVE YOU THE TRAINING YOU NEED! (CDL-A required)
INTERESTED IN BEING A DRIVER TRAINER?
Drive with Western for 3 months or more and you can qualify as a driver trainer! Call today for more details on how you can earn up to
$100,000
annually!
Have you been out of driving for 3 years or more? Are you a recent CDL-A grad? Call us for information about our Training Programs today!
Western Express is a non-discriminatory and equal opportunity employer. Regardless of your background, we'd like to speak with you to see if you qualify.
*Safety bonus eligibility conditions apply, including minimum mileage, accident-free driving and more.
**Subject to change without notice. Additional restrictions may apply. Call for details.
Requirements
Valid CDL-A (Class A CDL)
21+ Years of Age
Location:
Prospect, KY
Company:
Western Express
Pay:
$0.40 to $0.48 per mile
Route Type:
otr, regional
Start Date:
ASAP
About the PositionCALL TO SPEAK WITH A SEATING SPECIALIST TODAY!
(833) 615-1594
Why wait to earn more?
Western Express has immediate openings for entry level company truck drivers and driver trainers. With our newly increased pay package, you'll earn one of the highest rates in the industry!
CALL (833) 615-1594
or
APPLY NOW ! Limited opportunities!
We Offer:
GREAT PAY
– Recent grads can make up to
$80,000
their
FIRST YEAR!
HIGH RATES
– Start up to
48 CPM
+ increase up to
53 CPM
within your
first year !
RELIABLE HOME TIME
– Get home every 12-16 days with OTR or
home every week
with Regional!*
Experienced top earners and trainers make up to
$100,000
per year!
Outstanding Team incentives: Up to
$3,400/week
per team!
Choose Flatbed or
100% no-touch
Dry Van freight with 60-80%
drop and hook *
$1,000
driver referral bonuses –
unlimited!
Dependable trucks : Well-maintained fleet equipped with the
latest safety technology
Excellent Benefits: Health, Dental and Vision + 401k
Pet & Rider policies
Paid Vacation
NO EXPERIENCE NECESSARY ! WE WILL GIVE YOU THE TRAINING YOU NEED! (CDL-A required)
INTERESTED IN BEING A DRIVER TRAINER?
Drive with Western for 3 months or more and you can qualify as a driver trainer at Western Express! Call today for more details on how you can earn up to
$100,000 annually !
Have you been out of driving for 3 years or more? Are you a recent CDL-A grad? Call us for information about our Training Programs today!
Western Express is a non-discriminatory and equal opportunity employer. Regardless of your background, we'd like to speak with you to see if you qualify.
*Flatbed/Van freight and regional fleet availability subject to geographical eligibility.**Subject to change without notice. Additional restrictions may apply. Call for details.
Requirements
Valid CDL-A (Class A CDL)
21+ Years of Age
Location:
Arlington Heights, MA
Company:
Western Express
Pay:
$0.40 to $0.48 per mile
Route Type:
otr, regional
Start Date:
ASAP
About the Position
CALL TO SPEAK WITH A SEATING SPECIALIST TODAY!
(833) 615-1594
Why wait to earn more?
Western Express has immediate openings for entry level company truck drivers and driver trainers. With our newly increased pay package, you'll earn one of the highest rates in the industry!
CALL (833) 615-1594
or
APPLY NOW ! Limited opportunities!
We Offer:
GREAT PAY
– Recent grads can make up to
$80,000
their
FIRST YEAR!
HIGH RATES
– Start up to
48 CPM
+ increase up to
53 CPM
within your
first year !
RELIABLE HOME TIME
– Get home every 12-16 days with OTR or
home every week
with Regional!*
Experienced top earners and trainers make up to
$100,000
per year!
Outstanding Team incentives: Up to
$3,400/week
per team!
Choose Flatbed or
100% no-touch
Dry Van freight with 60-80%
drop and hook *
$1,000
driver referral bonuses –
unlimited!
Dependable trucks : Well-maintained fleet equipped with the
latest safety technology
Excellent Benefits: Health, Dental and Vision + 401k
Pet & Rider policies
Paid Vacation
NO EXPERIENCE NECESSARY ! WE WILL GIVE YOU THE TRAINING YOU NEED! (CDL-A required)
INTERESTED IN BEING A DRIVER TRAINER?
Drive with Western for 3 months or more and you can qualify as a driver trainer at Western Express! Call today for more details on how you can earn up to
$100,000 annually !
Have you been out of driving for 3 years or more? Are you a recent CDL-A grad? Call us for information about our Training Programs today!
Western Express is a non-discriminatory and equal opportunity employer. Regardless of your background, we'd like to speak with you to see if you qualify.
*Flatbed/Van freight and regional fleet availability subject to geographical eligibility.
**Subject to change without notice. Additional restrictions may apply. Call for details.
Requirements
Valid CDL-A (Class A CDL)
21+ Years of Age
Job Overview:
Relocation Assistance Eligible*
Manufacturing Quality Manager
You will manage the Manufacturing Quality, Batching, and Sanitation processes across the Northlake site's operations. You will be responsible for assuring product conformance to specifications, plant and process conformance to certification requirements and general support of established weekly production schedules from a Quality support standpoint. You will also work with all site and multi-site functions to foster a world class culture of quality and achieve defined business goals.
Location: Northlake, IL
What you will do:
- Develop and support a team of direct reports across Quality, Sanitation, & Batching to deliver quality excellence to all functions.
- Manage the collection, analysis and reporting of performance and product conformance quality data to inform production department manager on status and priorities of quality issues.
- Manage Plant Quality personnel (QC specialists, technicians, and sanitation team) to help direct prioritization and focus on data analysis and reporting, sanitation program and process improvements.
- Responsible for supporting new product, new materials, and new supplier qualifications, working with R&D, and Purchasing.
- Drive improvements to positively impact the achievement of Key Performance Indicators (KPI's), Manage Dashboards, and Scorecards relative to quality, cost and on-time delivery.
- Build and reinforce quality acumen with the plants partnering deeply with the production and maintenance teams.
- Responsible for managingcertifications, including the completion of process documentation, product specifications, process auditing, and reporting systems that clearly track the status of our product conformance.
- Provide daily dispositions and resolutions to production quality issues.
- Develop tools to acquire, trend and analyze quality data in the course of product production.
- Responsible for food safety reporting, quality and regulatory compliance to plant or division personnel with authority to initiate action.
- Ensure the staff is aware of their responsibility to report food safety, quality and regulatory compliance to plant or division personnel with authority to initiate action.
- Resolve any quality issues with third party auditors with direct communication.
- Regularly inspect and monitor the facility to ensure that the plant is fully operating in compliance with KDP Policy & Procedures, FSMA, FDA GMP, and GFSI guidelines.
- Ensure all Quality reports are collected regularly, reported monthly to Corporate Quality and Continuous Improvement.
- Collaborate and support enterprise QFS initiatives as part of network Quality Team
- Follow all policies, ergonomic standards and safety requirements directed by Keurig Dr Pepper and the quality department.
Ensure high performance results of your team by:
- Fostering a culture of trust and wellbeing that prioritizes the team and values employee contributions
- Driving a shared vision with clear goals and accountability, supported by regular conversations to maximize talent
- Embracing diverse perspectives to foster innovation, learning from both successes and failures
- Establishing a safe environment where team members are motivated, heard, and aligned with clear expectations
Total Rewards:
- Salary Range: $96,800 - $125,000
- Actual placement within the compensation range may vary depending on experience, skills, and other factors
- Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
- Annual bonus based on performance and eligibility
- Benefits eligible Day 1!
Requirements:
Ideal Qualifications:
- Bachelor's degree highly preferred, with 5-10 years of quality experience leading Best-in-Class F&B manufacturing quality program applying a comprehensive, hands-on knowledge of statistical process control, design of experiments, TQM, TPM, Six Sigma etc. Experience with introducing new products, materials, and processes
- At least 3-5+ years of experience successfully building and leading teams of 20+ technical associates
- Able to build and reinforce quality acumen while partnering with the production and maintenance teams
- Advanced understanding of GMP, HACCP, FSMA, Safe Quality Food (SQF) Principles, Food Defense Principles & Quality Management Systems (QMS) required
- Demonstrated expertise in building Quality Plans including strategy and tactics that have successfully met Quality/Food Safety KPI's and Quality Goals
- Working knowledge of all Microsoft Office applications
- Previous experience using SAP is preferred
- Lead execution of a strong CAPA (Corrective Action / Preventative Action) program and A3's that drives site improvement in Quality, Regulatory Compliance
- Excellent written and verbal communication skills across a broad variety of departments
- Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with self-motivation and focused attention to detail
- Ability to lead and manage 10+ employees
- Must be able to travel occasionally, work in a team environment, and occasionally work a flexible schedule
Company Overview:
Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be anemployer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence toassistwithinitialresume screening and candidate matching. This technology helps us efficientlyidentifycandidates whose qualifications align with our open roles.If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly in lieu of clicking Apply.Please include the job title and location or Job ID # in the email subject line.
Assistant Project Manager – Mechanical Contracting
Melrose Park, IL (On-site)
$80,000 – $125,000/year (based on experience)
Full-Time | Monday – Friday, 7:00 AM – 3:30 PM (with flexibility as needed)
About Demco, Inc.
Since 1985, Demco, Inc. has been a trusted name in commercial mechanical contracting across Chicagoland. We specialize in HVAC, sheet metal, design-build projects, and custom metal fabrication. Our reputation is built on craftsmanship, integrity, and long-term client partnerships — and we're growing.
Why Join Us?
At Demco, you'll be more than a number — you'll be part of a collaborative team that values hard work, problem-solving, and career growth. We offer weekly pay, comprehensive benefits, and long-term advancement opportunities in a company that invests in your future.
The Role
We're seeking a hands-on Assistant Project Manager to support our commercial projects from start to finish. This role blends office and field work, offering exposure to every phase of the project lifecycle. Whether you've managed projects before or bring strong trade knowledge and want to grow into project management, we want to hear from you.
What You'll Do
- Assist in preparing accurate bids, budgets, and schedules
- Review blueprints, specifications, and bid requests
- Source and negotiate with suppliers and subcontractors
- Monitor on-site work for quality, safety, and code compliance
- Track project progress, budgets, and deliverables; provide updates
- Manage project documentation (submittals, purchase orders, change orders, etc.)
- Oversee labor and subcontractor efficiency
- Build and maintain strong client relationships
- Take ownership and pride in successful project delivery
What We're Looking For
- Solid understanding of mechanical contracting, HVAC, or sheet metal
- Ability to read blueprints and interpret construction documents
- Proficiency in Microsoft Office and QuickBooks Online (BuildingConnected & Bluebeam are a plus)
- Strong organizational skills with the ability to juggle multiple priorities
- Knowledge of building codes, safety standards, and compliance
- Positive, proactive attitude with willingness to work both in-office and on-site
Perks & Benefits
- Weekly Pay (no waiting for bi-weekly checks)
- Health, Dental, Vision & Life Insurance
- 401(k) with Company Match
- Paid Time Off + Holidays
- Paid Jury Duty & Bereavement Leave
- Supportive team culture + career advancement opportunities
Ready to Build Your Future?
Apply today by submitting your resume and cover letter to . We look forward to connecting with you!
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Melrose Park, IL 60164 (Preferred)
Ability to Relocate:
- Melrose Park, IL 60164: Relocate before starting work (Preferred)
Work Location: In person
6-12+ Month Contract Position
Location - Rosemont, IL / Remote (need to be available to be onsite 2-3 times a month)
Our client is looking to add a Sr. Scrum Master to their team that is a servant leader and coach for an agile team, who is responsible for optimizing the flow of stories and the value delivered by one or more pod/ scrum team.
Key responsibilities include coordinating and facilitating Scrum ceremonies, managing dependencies for the team, providing visibility into team delivery plans and progress, enabling continuous improvement within the team. The Scrum Master helps educate the team, ensuring that the agreed Agile process is being followed. They also help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.
Responsibilities:
• Ensure impediments are resolved quickly, the team follows their agreed-to team working agreements, and that there is a good relationship between the Product Owner(s) and the development team(s).
• Establish and ensure adherence to the Scrum framework and ceremonies, including Sprint Planning, Backlog Refinement, Daily Stand-up, Sprint Review and Sprint Retrospective.
• Help the team define team working agreements, like a Definition of Ready and Definition of Done, and enforces the agreements.
• Set up standard project metrics, product templates and processes and works with the team(s) to create the proper ceremonies and deliverables.
• Continuously strives towards more efficient and effective Scrum teams, resulting in higher and consistent velocities as well as better software quality.
• Clearly communicate with all stakeholders, including Product Owner and Team, manage risks and resolve impediments.
• Apply expert level knowledge of the software development life cycle to coach teams to flawless deployments to the production environment.
• Drive Scrum of Scrums to ensure dependencies are clearly understood and cross-team impediments are addressed.
• Understand the big picture as well as the details and complexities of technical and functional issues, driving them to resolution.
• Ensures the team has a healthy product and Sprint backlog (in collaboration with the PO).
Qualifications:
• 8 years of experience as Scrum Master and familiar with the adoption of Agile values, principles, framework, and practices.
• BA / BS in IT, statistics, computer science, mathematics, information management, business or a related field or equivalent experience.
• Microsoft Azure DevOps expertise.
• CSM, A-CSM, SAFe SM or CSP designation.
• Strong investigative, analytical skills.
• Interpersonal communication skills with the ability to work independently or as part of a team with both the Business and technology staff.
• Experience leading or participating in all Agile meetings including: sprint planning, sprint grooming, review, demo, stand-up, and retrospective sessions.
• Experience in all phases of product, software, and testing lifecycles.
• Clear and concise verbal and written communication skills.
• Curious, self-motivated, independent.
Preferred Qualifications:
• Extensive knowledge of several agile frameworks including SAFe and experience working in a SAFe environment
The anticipated hourly rate range for this position is ($65-70/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.
As a Project Manager II with Graycor Construction Company, you will have the authority to drive successful project results, moving your projects from preconstruction through final closeout in the safest manner possible while maintaining the highest quality standards.
AS A PROJECT MANAGER II, YOU WILL HAVE THE OPPORTUNITY TO:
- Ensure all safety compliance and quality programs are being executed on the project site. Safety is one of our core values.
- Actively participate in bidding and pre-construction services.
- Represent Graycor as the client’s primary contact. Openly and confidently communicate with all other parties involved with the project, establishing trust and rapport with owners, architects, engineers, and subcontractors.
- Manage the performance of the professional support personnel on the project site. This typically includes a Project Engineer or Assistant Project Manager, Field Superintendents, and administrative staff.
- Maintain strict control over the budget and keep project on schedule, ensuring ongoing profitability.
- Execute subcontracts and purchase orders, and approve subcontractor invoices and change requests. Negotiate contract changes with the client. Complete close-out requirements for projects and collect final payment.
- Mentor and train Project Engineers and Assistant Project Managers to ensure their ongoing career growth and development.
- Implement new ideas. Be an active member and leader within the Graycor Construction Company, actively participating in committees, make recommendations for new initiatives, and embrace new policies related to Safety, Quality, Continuous Improvement Programs, Lean Construction, and Zero Punch Lists.
TO BE A SUCCESSFUL IN THIS ROLE, YOU WILL NEED:
- A minimum of seven (7) years of relevant construction operations experience, with experience managing distribution center and/or light industrial manufacturing construction projects.
- A bachelor degree, preferably in construction management, engineering or a related field.
- Ability and willingness to travel up to 20%.
- The desire to succeed. Our best Project Managers are strong leaders—self-starters who drive excellence and meet high standards.
- Effective communication skills to motivate your team, delegate tasks, and present proposals to clients with competence and confidence.
- The fortitude to juggle competing priorities in a fast-paced environment. Multi-tasking with a sense of urgency while maintaining strong attention to detail and accuracy is crucial.
- Ability to construct a critical path project schedule using scheduling software. We use Primavera v6.
WHY JOIN OUR GROWING, DYNAMIC TEAM?
Building Your Future is How We Build Ours. At Graycor, we seek out those with the highest potential and provide an empowering environment with tools that allow you to take ownership in your career development.
Stability Means Staying Ahead of the Curve. Graycor is committed to continuous improvement and reinvesting in evolving technologies. To ensure stability, we have a diversified project portfolio in a broad range of niche markets nationwide.
We Are Family. This is why we have an intense commitment to Safety. We want to make sure that every member of our Graycor family goes home each day to theirs. Our family-owned company also sponsors wellness and charitable events, casual employee get-togethers, lunch and learns, and other fun social events.
Our Greatest Asset? Our Name. Reputation is grown over time. Our dedication to our people and building trust has enabled us to cultivate long-term relationships with each other, our clients, and our partners.
Join the Graycor Family of Companies.
We’re Building Something More.
ABOUT THE GRAYCOR FAMILY OF COMPANIES
Established in 1921, the Graycor Companies provide General Contracting and Construction Management services to a wide variety of industrial and commercial construction markets across the US, Canada and Mexico. As a top ranking industry leader, Graycor commits to safe working environments, demands excellence and rewards passion.
As a diversified leader, we offer a competitive salary and comprehensive benefits package.
For more information, visit our website at Graycor family of companies is an Equal Employment Opportunity employer
Job Description
The Executive Director, Patient Services Great Midwest, is responsible for leading Quest Diagnostics’ Patient Services in the Region, a scope of 2100 employees and 300+ Patient Service Centers and 500+ In-Office Phlebotomist locations. The Executive Director will lead Patient Services strategy and execution driving customer & employee experience, operational excellence and profitable growth for the business.
The ideal candidate will have successfully demonstrated experience in driving transformational change across a dispersed geographic footprint in large customer-facing operations, leveraging tools and technology, metrics, analytics and a strong process-oriented approach.
This role is a key member on the senior leadership team for the GMW region and is critical in supporting profitable growth in partnership with the Commercial Sales organization.
This position directly reports to the Regional President and is based on-site at our Wood Dale, IL office. Region travel is required.
Pay Range: $230-$270,000 base salary + 30% AIP + LTI
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day1Medical,supplementalhealth,dental&visionforFTemployeeswhowork30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6Holidaysplus1"MyDay" off
- FinFit financial coaching and services
- 401(k)pre-taxand/orRothIRAwithcompanymatchupto5%after12monthsof service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- …andsomuch more!
Responsibilities
- Develop Patient Services strategy and execution plan for the business
- Deliver exceptional patient centric experience and superior customer service while driving profitable growth
- Partner with Commercial sales, Marketing and Regional leadership team on Patient Services priorities and strategic goals, including creating a customer-centric and high-performance oriented team
- Own profitability of Patient Services operations
- Drive operational excellence by optimizing operations - meet or exceed all metrics such as patient wait time, recollections, patient satisfaction, PSC and IOP cost and productivity, employee turnover, employee engagement and quality metrics, etc.
- Grow patient encounters with commercial
- Ensure adherence to regulatory, compliance, medical quality and safety (OSHA) guidelines.
- Ensure training standards are followed across the entire team, clients, commercial and other ad hoc team members.
- Hire, engage and develop leaders in the Patient Services function from supervisors to managers and Director with a strong focus on building a robust leadership pipeline
- Facilitate alignment with Logistics and other regional functions in support of streamlined operations and profitable growth
- Partner and align with the National Patient Services team in support of priorities and execution of initiatives
- Travel within region to ensure high-touch two-way dialogue with employees
Competencies
- Business and Financial Acumen
- Strategic Agility
- Customer Focus
- Drive for Results
- Creative Problem Solving
- Interpersonal Savvy
- Process Management
- Building Effective Teams
- Communication & Influencing skills
- Innovation
- Matrix management
Qualifications
- BA / BS degree required; advanced degree preferred
- 10+ years of professional experience in a leadership role in a customer service environment
- Experience in leading large customer-facing operations
- Clinical laboratory or Retail experience is a plus
- Health / patient care experience a plus
- Demonstrated success in overseeing a large, dispersed department or function, with direct impact on service metrics and financial results, experience in best-in-class service industries
- Experience leading change and business transformation
- Execution / results focus
- P&L / business acumen
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.