Information Technology Jobs in Irvine Ca Remote

Production Facility Supervisor/Assistant Manager

Summary:

The Production Facility Supervisor/Assistant Manager for the Produce Processing Center plays a vital role in overseeing the efficient and effective production operations of perishable goods within our organization. This includes managing a team, implementing production processes, ensuring quality standards, optimizing productivity, and maintaining compliance with food safety regulations. The Production Manager is responsible for meeting production targets, maximizing efficiency, and ensuring the timely delivery of high-quality perishable products to retail stores.

Responsibilities:

• Manage day-to-day operations of the packing center, including scheduling, production planning, and inventory management, while implementing standard operating procedures for efficiency optimization.
• Lead, supervise, and develop a productive team by providing guidance, training, and performance management to enhance production efficiency and quality.
• Optimize perishable processing center operations to ensure smooth workflow, efficient production, and adherence to quality standards, safety guidelines, and regulatory requirements.
• Develop and implement production plans, schedules, and strategies to maximize operational goals, inventory management, and cost control, while meeting timely delivery requirements.
• Collaborate with cross-functional teams, including Merchandising Managers, Store Operation, Logistics, Receiving, and Quality Control teams, to ensure quality, pricing, timely delivery, and accurate product supply.
• Foster a culture of safety, continuous improvement, innovation, and strong relationships with suppliers and vendors to promote a safe working environment, encourage employee ideas, and support seamless production processes.
• Analyze production data and metrics, identify trends, bottlenecks, and process optimization opportunities, and present reports and recommendations to senior management.
• Ensure compliance with company policies, procedures, and regulatory requirements related to production operations and occupational health and safety standards.
• Monitor production processes for inefficiencies or bottlenecks and implement corrective actions as needed to enhance productivity and quality.
• Control production costs, including labor, materials, and operational expenses, to meet budgetary targets and maximize profitability.
• Provide regular reports on production performance, efficiency, and quality, based on analyzed data and metrics.
• Stay updated on industry trends, technological advancements, and best practices in perishable processing to drive operational excellence.
• Perform other duties as assigned by management.

Qualification:

• A Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
• 1+ years of experience in production, preferably in perishable goods or food processing, is required.
• 1+ year of experience managing a production facility is required.
• Proficiency in Microsoft Office and other relevant software applications.
• Familiarity with industry regulations and standards related to food safety, quality, and packaging.
• Knowledge of perishable processing operations, quality control practices, and regulatory compliance.
• Strong leadership skills to effectively manage and develop a team.
• Strong communication, problem-solving, and analytical skills.
• Strong organizational and problem-solving abilities with attention to detail and accuracy.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Bilingual proficiency in English/Mandarin or English/Spanish preferred.
• Authorized to work in the United States without sponsorship.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• This job may require standing or walking for extended periods of time, lifting up to 50 pounds, and performing repetitive motions.
• Ability to use tools and equipment, including but not limited to knives, box cutters, electric pallet jacks, and other heavy machinery.

Working Conditions:

• This job is performed in a production environment that may have exposure to heat, noise, and other environmental factors associated with food production.

Position Details:

• Employment Type: Full Time
• Location: 6336 Regio Ave, Buena Park, CA 90620
• Available to work 6 days a week, and may be required to work weekends, holidays, and night shifts as necessary.

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match
• Long-Term Services Award.
• Employee Discount.
• Paid Time Off

Compensation:

The pay range for this job starts at $70,304 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams:

We prioritize applicant safety at Tawa Group. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: :

Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Immediate need for a talented Project Manager / Business Analyst (UAT) - Remote California . This is a 06+ months contract opportunity with long-term potential and is located in Pasadena, California (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-03098

Pay Range: $40 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Work closely with business teams, SMEs, and technical partners to understand and document business needs
• Translate business requirements into clear functional and technical documentation
• Perform business process mapping, analysis, and improvement
• Support initiatives related to claims, billing, and healthcare platforms
• Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives
• Lead and coordinate User Acceptance Testing (UAT) activities
• Create and execute test cases using user testing tools
• Ensure solutions meet business requirements and compliance standards
• Support data and transaction workflows involving EDI
• Collaborate with cross-functional teams to ensure timely and high-quality delivery

Key Requirements and Technology Experience:

• Key Skills; User Acceptance Testing (UAT)
• experience with Hospitals or Healthcare Companies
• Strong experience in Business Analysis and Project Coordination
• Hands-on experience with business process mapping and documentation
• Experience working with claims and billing systems
• Ability to work closely with SMEs and business stakeholders
• Experience translating business requirements into functional requirements
• Knowledge of Agile methodologies and Scrum framework
• Hands-on experience with User Acceptance Testing (UAT)
• Familiarity with healthcare platforms and systems
• Working knowledge of EDI transactions
• Understanding of HIPAA compliance
• Experience using user testing tools

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

The Planet Group is seeking a CRM Campaign Operations Project Manager to join one of our well-known global pharmaceutical clients.

The CRM Campaign Operations Project Manager is responsible for a key franchise group (e.g., Oncology) and leads consumer brand team marketing initiatives, supporting cross-functional team members and agency partners to align and execute on email, SMS, and direct mail campaigns. This role will focus on tactical execution of the campaign roadmap through its entire lifecycle to increase performance and efficiency.

• Pay: $40-$43/hr depending on experience
• Duration: 12 mo to start (potential to extend / convert)
• Location: Hybrid (Tuesday–Thursday on-site), open to the following locations: Mettawa, IL, Irvine, CA, or Florham Park, NJ

CRM Campaign Operations Project Manager Responsibilities:

• Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.
• Learn the business for the respective therapeutic areas/brands.
• Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
• Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
• Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
• Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
• Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
• Prepare quarterly campaign audits and campaign performance SLAs and review with CRM leadership.
• Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary.
• Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.
• Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.
• Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders.

Leadership Competencies:

• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationships to enable higher performance.
• Learns, fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.
• Embraces the ideas of others, nurtures innovation and manages innovation to reality.

CRM Campaign Operations Project Manager Qualifications:

• 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience.
• Minimum of 3 years of hands-on work experience in client service, account or response management discipline.
• Digital marketing or interactive agency experience is a plus.
• Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
• Excellent written, verbal, and interpersonal communication skills to effectively work with team members.
• Analytical ability to identify optimization opportunities and program related issues.
• Enthusiastic, solution-oriented attitude in accepting work/new challenges.
• Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook.
• Knowledge of current marketing automation and email delivery technologies, and familiarity with how the digital ecosystem is evolving.
• In-depth knowledge and experience with Salesforce Marketing Cloud or equivalent enterprise marketing automation platforms such as Adobe Marketo, Adobe Campaign, or Unica.
• Experience implementing CRM best practices.
• Proven track record of launching successful email campaigns and/or consumer programs.
• Bachelor’s degree in business or marketing or equivalent experience.

JOB RESPONSIBILITIES:

- Will be assisting HR with various duties including but not limited to filing and purging employee records.

- Performs a variety of routine administrative and clerical functions.

- Completes daily assignments under general supervision in support of one or more administrative teams.

What Makes This Role Exceptional

This is far more than standard executive support—it’s strategic partnership at the highest level. As the Executive Assistant to the CEO of an ultra-exclusive family office in Irvine, CA, you are entrusted to understand the CEO’s vision, anticipate operational needs, and be the force multiplier ensuring seamless execution—both strategically and tactically.

Key Responsibilities

• Strategic & Tactical Execution: Lead high-impact initiatives while managing detail-rich tasks, ensuring every action aligns with the CEO’s overarching goals.
• Proactive Anticipation: Identify and resolve potential issues before they arise, ensuring smooth operations and allowing the CEO to focus on only what they can do.
• Dynamic Coordination & Filtering: Manage a complex calendar and communications flow with discretion, clarity, and precision.
• Executive Travel Orchestration: Oversee every tier of travel logistics—from ultra-premium arrangements (private jets, real-time itinerary updates, private staff coordination) to streamlined business-class travel and monthly recurrence trips.
• Event & Off-Site Leadership: Plan and coordinate high-level events, retreats, or personal gatherings—either solo or in partnership with event teams.
• Project Overflow Management: Take ownership of the CEO’s overflow tasks—delivering both routine and strategic outcomes.
• Personal & Household Logistics: Seamlessly shift between executive-level responsibilities and personal support—whether that’s preparing a briefing, arranging a meal, or booking a flight.
• Operational Agility: Adapt effortlessly—executing both polished presentations and granular operational details as needs shift.

Core Skills & Proficiencies

Hard Skills

• Advanced user of PowerPoint, Word, Outlook—comfortable supporting high-stakes presentations and communications
• Highly proficient in Excel for reports and data management, without needing complex macros
• Skilled with Zoom, Microsoft Teams, WebEx—confidently managing executive communications, town halls, and board sessions
• Tech fluent on both Mac and PC, with practical troubleshooting abilities
• Experienced with expense systems like Concur (or equivalents)
• Familiar with collaboration platforms: SharePoint, OneDrive, etc.
• Comfortable navigating CRM tools (e.g., Salesforce) or systems as needed
• Quick to master new technologies and internal systems
• Prior exposure to supporting Board of Directors is highly valuable

Soft Skills

• Exceptional emotional intelligence—empathy, self-awareness, and interpersonal finesse—critical for executive dynamics
• Meticulous attention to detail—anticipating errors before they surface
• Masterful communication—you adapt your tone and format across mediums (text, email, phone, in-person) to influence without authority
• Strategic problem-solving—steady, creative, and proactive in navigating complex challenges
• Agile and resilient under pressure—fluidly pivoting as priorities shift
• Effective research and networking—you know who to ask or where to look to get things done
• Deep professional discretion—trusted with sensitive and confidential matters
• "Always on" mindset—resourceful, solution-obsessed, driven to deliver with creativity and grace
• Relationship builder with a strong internal and external network—knowing how to connect and grow influence from day one

Ideal Candidate Profile

• Bachelor’s degree or higher
• Minimum of 8 years supporting a C-Suite executive—CEO or President preferred—in high-trust, dynamic environments
• A Career Executive Assistant—this is your calling, not a launchpad for something else

Why Elite Candidates Will Be Drawn to This Role

• A rare, high-trust, and high-impact position supporting a CEO in a private, exclusive setting
• Exceptional compensation that aligns with the breadth and depth of strategic and operational expectations
• A uniquely varied role spanning vision alignment, executive coherency, and personal support—offering deep professional reward and influence

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Don't miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting session in the Tulsa, OK area on Thursday, April 9, 2026.

Come ready to meet the AT&T Management Team and learn all about a career with LifeAtATT! Join us at our AT&T Call Center: 15901 E Skelly Drive, Floor 1 Tulsa, OK 74116 Date: Thursday, April 9, 2026 Time: 10:00am
- 3:00pm Note: Priority scheduling will be given to candidates who complete their application and pass the online assessment.

Walk-ins are welcome! Note: This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly.

If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology.

As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer.

Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency: Our Premier Service Consultants earn $17.76
- $21.02 hourly commissions if all sales goals are met.

With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280 per year.

Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales and service, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment.

Identify upselling opportunities and close deals to reach your sales and commissions targets.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

Paid training to set you up for success.

Key expectations to succeed: Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.

There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).

AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T.

You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Your future is calling.

Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Tulsa, Oklahoma It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job Title: Software Trainer (Hybrid)

Location: North Wilkesboro, NC (50% Travel Required)

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.

Key Responsibilities:

•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Ability and willingness to travel up to 50%

•Experience delivering software training

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months