Information Technology Jobs in Hialeah, FL

Job Title: Underwriter - Miscellaneous Medical

Division: Specialty Risks

Reports To: As per Beazley's organisation chart

Key Relationships: Brokers, Underwriters, Claims staff, Coverholders, external Clients and Suppliers

Job Summary: To underwrite a Miscellaneous Medical & Life Sciences account within the Healthcare Team and provide counsel and advice on Underwriting related issues. Provide technical expertise in this business area and maintain and improve market reputation of the Beazley brand.

Key Responsibilities:

Underwriting

• Develop and underwrite a profitable portfolio of Miscellaneous Medical & Life Sciences business as part of the Healthcare team.
• Structure tailor-made solutions by considering the team underwriting parameters and underwriting policy and using underwriting knowledge and experience to win new business and retain existing.
• Monitor premiums, costs and claims ratios per contract and take corrective measures if necessary to ensure long term profitability at account level.
• Evaluate appropriate risk premium by considering the risk costs, reinsurance cessions, capital exposure as well as the underwriting and general administration costs to ensure profitability, using rating models as applicable.
• Monitor peer underwriters in their daily work to ensure profitability as well as efficient and cost effective administration of the French and continental European Miscellaneous Medical & Life Sciences account.
• Monitor and supervise assistants in their daily work to ensure compliance with underwriting philosophy and policy and consistency within the team and Specialty Risks.
• Comply with Beazley's underwriting control standards for business written through Lloyd's, or Beazley's internal MGAs.
• Develop a good working relationship with the claims managers on this class of business.

Client Management

• Advise, assist and service clients on insurance and risk matters to ensure clients' satisfaction.
• Foster positive relationships with clients to get a mutual understanding of both their and Beazley's needs.
• Maintenance of good business relationships with brokers.
• Maintain awareness of overall Beazley product range and take advantages of opportunities to introduce other Beazley products to clients.

General

• Leverage networking opportunities within the business to develop standardised underwriting policy and best practice within Beazley.
• Develop best practice and disseminate business and class knowledge within the Healthcare and Specialty Risks team.
• Work with peers within Healthcare and Specialty Risks to maximise business opportunities and profitability within the department. This will include but not be limited to sharing market information, marketing sources and cross selling opportunities.
• Share and gather knowledge within the Beazley Group to ensure dissemination of best practice and maximise business opportunities and profitability across the Group.
• Production of presentations and marketing literature as required.
• Production of business plans/research documents for the Miscellaneous Medical & Life Sciences account as required.

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
• Display business ethics that uphold the interests of all our customers
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups

Personal Specification:

Skills and Abilities

• Proficient underwriting skills
• Accurate and numerate
• Computer skills - good working knowledge of MS Office, advanced Excel skills
• Strong analytical skills with attention to detail
• Able to communicate effectively with others, both verbally and in writing
• Ability to manage time, meet deadlines and prioritise
• Motivational skills

Knowledge and Experience

• General commercial and financial knowledge
• Experience in insurance industry
• Experience of Healthcare underwriting
• Thorough knowledge of underwriting policy, philosophy and practice
• Advanced knowledge of underwriting processes and systems
• Client service experience

Aptitude and Disposition

• Result focused, self-motivated, flexible and enthusiastic
• Professional approach to interact successfully with managers/colleagues/external suppliers
• Team worker as well as able to work on own initiative
• Customer focused, with a strong ethic of service and fairness to the customer

Competencies

• Achievement drive
• Analytical thinking
• Strategic thinking
• Service focus
• Team working
• Forward thinking
• Conceptual thinking

• Minimum 5 years of underwriting experience in healthcare-related insurance segments such as Miscellaneous Medical, Allied Healthcare, or Healthcare Professional Liability, including risk assessment, pricing, and portfolio management.
• Advanced analytical and financial skills with the ability to interpret underwriting guidelines, perform exposure evaluations, and make data-driven decisions.
• High proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and complex formulas) and strong communication skills for negotiating terms and presenting underwriting decisions to brokers, clients, and internal stakeholders.

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world.Employee's diversity,experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold

• Strive for better

• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour

• Beazley SHE - Successful, High potential, Empowered women in insurance

• Beazley Proud - Our global LGBTQ+ community

• Beazley Wellbeing - Supporting employees with their mental wellbeing

• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)

• iLearn (our own learning & development platform)

• LinkedIn Learning

• Mentorship program

• External qualification sponsorship

• Continuing education and tuition reimbursement

• Secondment assignments

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization

• Attractive base compensation and discretionary performance related bonus

• Competitively priced medical, dental and vision insurance

• Company paid life, and short- and long-term disability insurance

• 401(k) plan with 5% company match and immediate vesting

• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs

• Up to $700 reimbursement for home office setup

• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance

• Up to 26 weeks of fully paid parental leave

• Up to 2.5 days paid annually for volunteering at a charity of your choice

• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $120,000K - $160,000K per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

Job Title: Underwriter - Miscellaneous Medical & Life Sciences

Division: Specialty Risks

Reports To: As per Beazley's organisation chart

Key Relationships: Brokers, Underwriters, Claims staff, Coverholders, external Clients and Suppliers

Job Summary:

To underwrite a Miscellaneous Medical & Life Sciences account within the Healthcare Team and provide counsel and advice on Underwriting related issues. Provide technical expertise in this business area and maintain and improve market reputation of the Beazley brand.

Key Responsibilities:

Underwriting

• Develop and underwrite a profitable portfolio of Miscellaneous Medical & Life Sciences business as part of the Healthcare team.
• Structure tailor-made solutions by considering the team underwriting parameters and underwriting policy and using underwriting knowledge and experience to win new business and retain existing.
• Monitor premiums, costs and claims ratios per contract and take corrective measures if necessary to ensure long term profitability at account level.
• Evaluate appropriate risk premium by considering the risk costs, reinsurance cessions, capital exposure as well as the underwriting and general administration costs to ensure profitability, using rating models as applicable.
• Monitor peer underwriters in their daily work to ensure profitability as well as efficient and cost effective administration of the French and continental European Miscellaneous Medical & Life Sciences account.
• Monitor and supervise assistants in their daily work to ensure compliance with underwriting philosophy and policy and consistency within the team and Specialty Risks.
• Comply with Beazley's underwriting control standards for business written through Lloyd's, or Beazley's internal MGAs.
• Develop a good working relationship with the claims managers on this class of business.

Client Management

• Advise, assist and service clients on insurance and risk matters to ensure clients' satisfaction.
• Foster positive relationships with clients to get a mutual understanding of both their and Beazley's needs.
• Maintenance of good business relationships with brokers.
• Maintain awareness of overall Beazley product range and take advantages of opportunities to introduce other Beazley products to clients.

General

• Leverage networking opportunities within the business to develop standardised underwriting policy and best practice within Beazley.
• Develop best practice and disseminate business and class knowledge within the Healthcare and Specialty Risks team.
• Work with peers within Healthcare and Specialty Risks to maximise business opportunities and profitability within the department. This will include but not be limited to sharing market information, marketing sources and cross selling opportunities.
• Share and gather knowledge within the Beazley Group to ensure dissemination of best practice and maximise business opportunities and profitability across the Group.
• Production of presentations and marketing literature as required.
• Production of business plans/research documents for the Miscellaneous Medical & Life Sciences account as required.

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
• Display business ethics that uphold the interests of all our customers
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups

Personal Specification:

Skills and Abilities

• Proficient underwriting skills
• Accurate and numerate
• Computer skills - good working knowledge of MS Office, advanced Excel skills
• Strong analytical skills with attention to detail
• Able to communicate effectively with others, both verbally and in writing
• Ability to manage time, meet deadlines and prioritise
• Motivational skills

Knowledge and Experience

• General commercial and financial knowledge
• Experience in insurance industry
• Experience of Healthcare underwriting
• Thorough knowledge of underwriting policy, philosophy and practice
• Advanced knowledge of underwriting processes and systems
• Client service experience

Aptitude and Disposition

• Result focused, self-motivated, flexible and enthusiastic
• Professional approach to interact successfully with managers/colleagues/external suppliers
• Team worker as well as able to work on own initiative
• Customer focused, with a strong ethic of service and fairness to the customer

Competencies

• Achievement drive
• Analytical thinking
• Strategic thinking
• Service focus
• Team working
• Forward thinking
• Conceptual thinking

Essential Criteria

• Minimum 5 years of underwriting experience in healthcare-related insurance segments such as Miscellaneous Medical, Allied Healthcare, or Healthcare Professional Liability, including risk assessment, pricing, and portfolio management.
• Advanced analytical and financial skills with the ability to interpret underwriting guidelines, perform exposure evaluations, and make data-driven decisions.
• High proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and complex formulas) and strong communication skills for negotiating terms and presenting underwriting decisions to brokers, clients, and internal stakeholders.

The rewards:

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related annual bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days annual PTO (full-time, prorated for 1st calendar year of employment), plus paid public holidays with the ability to flex the religious bank holidays to suit your religious beliefs. Additional PTO purchase is available up to a maximum of 5 days per calendar year.
• Up to $700 reimbursement towards home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance in support of your wellbeing
• The opportunity to save for, and purchase, shares of Beazley stock
• Six months fully paid parental leave, regardless of how you come to parenthood
• Company paid sabbatical up to 12 weeks after 10 years of continued service
• Support with exam/study leave and fees for relevant qualifications related to furthering education
• Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
• Smart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the business

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $90k - 145k per year plus profit related pay and discretionary annual bonus. You will be able to discuss your salary expectations should you be contacted about this role.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

Job Title: Pricing Actuary

Division: Finance - Actuarial

Reports To: Lead Pricing Actuary - Cyber & Executive Risks

Key Relationships: Underwriters and business managers, Beazley actuaries, Claims managers, Data Management and Ceded Reinsurance teams, regulators, external actuaries, brokers.

Job Summary: Actuarial pricing for the Cyber Risks Division and the Executive Risks classes (within the Specialty Risks Division) at Beazley

Key Responsibilities:

Technical

• Provide pricing support to the Cyber & Executive Risks underwriting teams at Beazley; pricing support includes (as required):

• Developing pricing tools that support the estimation of price adequacy and rate change

• Performing portfolio and transactional pricing analyses

• Performing segmental and trend analyses

• Performance monitoring (e.g. rate change and price adequacy metrics)

• Develop, maintain and review pricing models to the required standards

• Contribute effectively to the production of the relevant reports required for any key committees where required.

• Provide training to underwriters in pricing; this includes technical pricing and rate change requirements

• Understand and support the underwriting controls related to pricing and relevant regulatory principles

• Understand and apply the pricing quality assurance process

• Assist in other projects undertaken by the actuarial team e.g. liability transfer valuations and business planning analyses

• Operate as an effective team member by supporting colleagues and contributing in the delivery and achievement of overall team and business objectives

• Build your technical pricing skills and experience

• Provide support and mentoring to the junior members of the team

• Keep abreast of industry best practice, new initiatives and changes in regulatory requirements

• Build and maintain constructive working arrangements with those groups identified as being key to your role

• Work with the underwriters, exposure management, claims managers, Data Management and Ceded Reinsurance to ensure the quality and appropriateness of the data used for pricing; ensure the necessary data is captured from pricing tools to enhance future pricing capabilities

• Maintain pricing model documentation with required frequency, obtaining the appropriate managerial sign-offs

• Identify opportunities and contribute to delivering improvements in the pricing processes and methodologies

• Undertake professional, technical and career development training (delivered internally and externally); this includes pursuing the actuarial qualification where applicable

General

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.

• Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.

• Display business ethics that uphold the interests of all our customers

• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.

• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.

• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Essential Criteria

• Actuarial qualification

• Pricing experience; with specialty (re)-insurance market knowledge desirable

• Firm grasp of actuarial / statistical techniques used in pricing

• Understanding of reinsurance and capital with application to pricing

Education and Qualifications

• University degree in Mathematics or related field

Skills and Abilities

• General commercial and financial knowledge

• Competent user of MS Excel; VBA, Access, Python, SQL and R skills desirable

• Strong analytical skills with attention to detail; accurate and numerate

• Able to communicate effectively both verbally and in writing

• Team worker as well as able to work on own initiative

• Ability to manage time, meet deadlines and prioritise

Aptitude and Disposition

• Outcome focused, self-motivated, flexible and enthusiastic

• Professional approach to successfully interact with team members, internal and external stakeholders

Competencies

• Achievement and solution focused

• Analytical

• Information seeking

• Stakeholder focus

• Using initiative

• Having integrity

• Taking responsibility

• Attention to detail

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world.Employee's diversity,experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold

• Strive for better

• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee. Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour

• Beazley SHE - Successful, High potential, Empowered women in insurance

• Beazley Proud - Our global LGBTQ+ community

• Beazley Wellbeing - Supporting employees with their mental wellbeing

• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)

• iLearn (our own learning & development platform)

• LinkedIn Learning

• Mentorship program

• External qualification sponsorship

• Continuing education and tuition reimbursement

• Secondment assignments

The Rewards UK

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, global organization.
• Attractive base compensation and discretionary performance related annual bonus
• Private medical insurance coverage for both you and your dependents
• Company paid life assurance and long term disability insurance
• Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
• 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year.
• Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually

iWebGrocer is a exporter of US made grocery and health and beauty brands. We have been a leader in the industry for the past 35+ years specializing in USA made Grocery, confectionary, and health and beauty. Our vast portfolio and knowledgeable staff make us the go to for retailers and distributors in every region.

We are hiring a Sales and Business Development Manager for our location in Hialeah Gardens, FL. Local candidates preferred. Please note that this position in on site.

This position is in office and the hours are M-F, 7:30 AM to 4:00 PM.

The individual will work on various tasks that are necessary to run the business and move it forward. These tasks include but are not limited to: Assist new accounts and go after new business by cold calling and working on existing lead lists. Tasks that will be part of this position include but are not limited to:

• Act as a liaison between sales and other company departments to accomplish tasks and move topics forward.
• Engage with new leads and get them onboarded as a new account.
• Help create container orders for our new and existing customers. Giving them insight on products, trends, and pricing.
• Follow up with all leads and customers in a timely fashion on all requests
• Answer correspondence as needed on behalf of the appropriate party.
• Update the CRM and excel with customer notes, pricing, and other items as requested.
• Work on multiple projects for multiple accounts at the same time, handling each accurately and in a timely fashion.
• Cold Calling potential customers to determine decision maker and potential needs.
• Call lead lists to qualify accounts and reach decision maker. Get information on customers’ business and determine how our products can help.

Qualifications

• Fluent in English and Spanish. Must be able to read and write in both.
• Previous sales experience required. (Wholesale/Export trade/FMCG a plus)
• Demonstrates urgency as well as being a self-starter, approaches tasks in an enthusiastic manner asking for more when completed.
• Must be a team player, know the importance of the bigger picture.
• Adaptable to change in a fast-paced organization.
• Excellent written and verbal communication skills.
• Must be proficient with Microsoft office, word, excel and Power point. CRM experience preferred.
• Able to be customer facing and explain/present concepts, products and business processes effectively, answering questions as needed.

Benefits: 401K, Medical, Dental and Vision Insurance, Paid time off

BASIC PURPOSE: Responsible for obtaining and maintaining air space inventory for the passengers on the Air program. Act as primary resource for all customer related issues pertaining to the standards, implementation and delivery of the air program.

POSITION RESPONSIBILITIES:

• Secure air using airline block space or free sell, while adhering to cost guidelines.
• Process airline schedule changes, booking and ticketing.
• Monitor air travel reservations for accuracy and cost guidelines. Process and adjust changes, cancellations and ticketing.
• Provide support and coordination for air reservations to internal departments and customers.
• Process quality control checks prior to sailings from 50-180 days out to ensure flights are booked according to sailing requirements.
• Assist with reservations for interrupted services in instances of trip delay, weather, delayed ship, etc.
• Assist with air deviation requests including requests for specific airlines, flights and dates.
• Perform other job related functions as assigned.

KNOWLEDGE AND EXPERIENCE:

EDUCATION: High school diploma or equivalent. Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience.

EXPERIENCE: One year experience with a cruise line/tour operation and/or airline reservations experience. Familiar with airline policy and procedures, and contract pricing, preferred.

KNOWLEDGE & SKILLS: Excellent customer relations skills. Proficient in the English language. Strong written and verbal communication skills to effectively assist passengers and relay appropriate information to management and related departments. Exceptional organizational skills to maintain records of customer files. Must be able to work under pressure. Superior interpersonal skills to work effectively with others. Must be PC literate with working knowledge of Microsoft Office suite. Proficient in Sabre program with two years experience preferred for team members working with the NCL brand. Proficient in Amadeus program with two years experience preferred for team members working with the OCI/RSSC brands. Flexibility regarding peak-time work requirements.

Join Our Team at Yacht Haven Grande Miami

Are you looking for an exciting career opportunity? IGY Marinas strives to be the leading globally integrated network of iconic marina destinations and the most trusted and recognizable brand in nautical services and hospitality.

Summary:

The Guest Services Coordinator is the face of the marina, responsible for delivering a seamless and exceptional guest experience through professional, proactive, and courteous service. This role supports daily operations by managing guest relations, reservations, administrative processes, and event coordination, ensuring every interaction upholds IGY’s world-class standards of hospitality and professionalism.

Core Competencies:

• Customer Focus and Service Excellence
• Professional Appearance and Demeanor
• Attention to Detail and Accuracy
• Accountability and Reliability
• Communication and Interpersonal Skills
• Problem Solving and Adaptability

Essential Duties and Responsibilities include the following (other duties may be assigned):

• Provides service to marina guests that meet established quality standards for all marina related operations; ensures the recognized standards are maintained and that quality and delivery commitments are met.
• Makes and confirms reservations, verifies arrival and departure times and arranges for baggage handling and other services requested by guests; maintains records of slip availability.
• Greets and registers guests; provides escort instructions to Dock Assistants coordinating appropriate guest and luggage transportation.
• Manages all guest financial transactions; verifies guest credit status and issues charge cards where applicable; posts charges such as moorage, power, water, food, liquor, or telephone to ledger; computes final bills and collects appropriate payments.
• Answers guest inquiries and provides information pertaining to restaurants, mechanics, travel, provisioning, florist, carpenters, medical, painting, entertainment, laundry services, safety inspections, varnishing, and legal services.
• Issues facility security ID and supports marina and facility security teams in their security related efforts; reports disturbances in marina office area to superiors and maintains general vigilance.
• Transmits and receives telephone messages, date stamps, sorts, and racks incoming mail and messages, and coordinates delivery of same.
• Makes restaurant, transportation, or entertainment reservations and tour arrangements at guests’ requests.
• Manages, supports, and administers all required internal and IGY reporting including utility files, key metrics, occupancy data, revenue analysis, etc.
• Assists IGY accounting and the marina management team with various administrative tasks including general accounting requirements, permit/license tracking and filing, training logs, third-party service contracts, accounts receivable, accounts payable, etc.
• Deposits guests’ valuables in marina safe.
• Maintains VHF radio and in-person communication with vessels, Marina staff and marina management.
• Adheres to and upholds all marina health and life-safety protocols and actively participates in all related training exercises and drills.
• Ensures that guest reception areas are always clean and tidy and not in need of repairs.
• Ensures package room is organized daily.
• Ensures that incoming and outgoing telephone calls are handled promptly, correctly, and courteously.
• Ensures that all daily opening, daily closing, and month-end closing procedures - as defined and updated by IGY corporate finance occasionally – are completed to a high degree of accuracy.
• Assist the RD-Americas (Brian) with staff training at other IGY locations.
• Assist with Trident member related concierge tasks (welcome gifts, special arrangements, Padel, Transportation, etc.).
• Coordinates marina guest events and health classes (yoga, etc.) to include planning, invitations, etc.
• Lead on all USCG related matters (documentation, records, training, etc.).
• Any other duties as assigned by the immediate supervisor and Marina Manager

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

VHF Operator’s certificate and basic first aid preferred.

Professional Standards:

Employees are expected to present themselves in a manner that reflects the marina’s commitment to excellence and luxury service.

• Appearance: A polished, neat, and professional appearance must be maintained at all times while on duty. Uniforms should be clean, pressed, and worn according to IGY standards.
• Professionalism: Employees must demonstrate courtesy, discretion, and service excellence in all guest and team interactions.
• Punctuality: Timeliness is essential to marina operations. Employees are expected to arrive on time, prepared to begin work, and adhere to assigned schedules consistently.
• Representation: As front-line ambassadors of IGY Marinas, employees are expected to uphold the organization’s values, integrity, and reputation in all interactions, both on and off the property.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts. The employee may work near or around toxic or caustic chemicals while wearing proper personal protection equipment and following strict company safety standards. The employee is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand. The role involves frequent use of hands and arms for reaching and manipulation of objects and the occasional requirement to stoop or crouch. Regular communication both verbal and auditory is required. Specific vision abilities include close vision, peripheral vision, depth perception, and ability to adjust focus. This role requires continuous and frequent use of the computer, printer, keyboard and other related equipment.

Now Hiring! Director of Business Operations.

Job type: Exempt/Full-Time.

Salary: $125k-$165k.

Location: Miami, FL, with travel required up to 50%.

Who Are We? Rocket Youth

Rocket Youth owns and operates a growing portfolio of youth sports, enrichment, and after-school businesses across the United States. Our platform is intentionally multi-brand and multi-location, with each business maintaining its unique identity and local market focus.

We are highly acquisitive, completing approximately 10–15 acquisitions per year. Most of our companies are founder-led, with experienced local operators managing day-to-day operations.

Rocket Youth provides operational leadership and support services to improve performance and scale. These services span marketing, CRM, analytics, M&A, and De Novo expansion, accounting, finance, HR, capital, and more.

Summary:

As Director, Business Operations, you will own the performance of a portfolio of recreational businesses, initially focused on gymnastics and swimming schools, with the opportunity to expand into other divisions based on your performance.

You will not manage daily operations at the individual locations. You will set direction, diagnose issues, drive execution through local leaders, and be accountable for results.

You will have authority to make changes, but that authority should be used with judgment, because many of our local operators are founders and partners in their respective businesses – a core tenet of our partnership model.

What’s in it for you?

• Competitive salary.
• Remote may be considered.
• 401(k).
• Health, dental, and vision insurance.
• Life and disability insurance.
• Employee discounts.
• PTO and more.

What You’ll Do:

Portfolio Oversight

• Manage an initial portfolio of ~5 businesses, scaling to 10–15 in steady state.
• Oversee a mix of single- and multi-location operators with varying systems and maturity levels.

Own Business Performance

• Hold full P&L responsibility across your portfolio.
• Set strategic priorities and roadmap (locally and portfolio-wide).
• Identify underperformance and business risks early and take corrective action.
• Run monthly operating reviews with partners and the executive team.

Grow Enrollment & Revenue

• Increase enrollment volume without compromising safety or customer experience.
• Improve class utilization and schedule efficiency.
• Own pricing and promotional strategy.
• Introduce new programs, formats, and SKUs as appropriate.
• Lead new location launches from planning through post-opening performance.
• Partner weekly with marketing to ensure effective execution.

Improve Lead Conversion

• Increase speed-to-lead and follow-up discipline.
• Improve lead → trial → enrollment conversion.
• Strengthen local sales processes and accountability.
• Ensure marketing demand converts into enrollments.

Reduce Churn & Increase Lifetime Value

• Identify root causes of customer attrition.
• Improve onboarding and early engagement.
• Implement retention and “save” strategies.
• Reactivate churned customers.
• Cross-sell additional programs.

Labor & Organizational Effectiveness

• Redesign org structures when needed.
• Clarify roles across coaches, admin, and leadership.
• Align staffing with schedules and enrollment demand.
• Improve labor productivity without compromising culture or safety.
• Hire, replace, or upgrade local leadership when necessary.

Lead Turnarounds

• Diagnose root causes of underperformance (leadership, pricing, funnel, labor, etc.).
• Develop and execute turnaround plans.
• Drive execution through local leaders.
• Step in decisively when needed, without assuming daily operations.

Integration, Safety & Corporate Interface

• Support M&A integration of newly acquired businesses.
• Implement HQ systems and processes across portfolio (e.g., UKG, Ramp, GHL).
• Enforce safety standards and compliance.
• Serve as primary liaison between operators and HQ.
• Manage vendor, landlord, and CMS provider relationships.
• Standardize and improve CMS usage.

Performance Metrics

• Enrollment Growth.
• Revenue Growth.
• EBITDA Growth.
• Lead Conversion.
• Retention & Churn.
• Reactivation.
• Class Utilization & Schedule Efficiency.
• Labor Productivity.

• Requirements:

Experience

• Experience leading multi-unit, brick-and-mortar businesses.
• Preferred: Experience operating gymnastics businesses.
• Alternatively: Experience running service-based, youth/family-oriented retail, sports, education, or entertainment businesses.
• Experience with membership, subscription, or class-based business models preferred.
• Demonstrated history of driving growth through volume (not just pricing).
• Experience operating in SMB environments with imperfect systems.

Work Environment Expectations

• Comfortable working with founder-led businesses and strong personalities.
• Ability to operate in non-standardized systems.
• Willingness to support peak demand periods (after school, evenings, weekends).
• Commitment to safety and customer experience as non-negotiables.
• Execution-focused mindset.

• Skills & Knowledge

Business & Financial Acumen

• Strong P&L ownership and operational management.
• Understanding of enrollment-driven and capacity-constrained business models.
• Knowledge of pricing strategy, promotional planning, and revenue optimization.
• Labor planning and productivity optimization.

Leadership & Execution

• High emotional intelligence (EQ).
• Strong judgment and bias for action.
• Ability to influence and overcome strong opinions.
• Skilled at driving results through others (not acting as an external advisor).
• Comfortably making firm decisions when necessary.

Operational & Systems Knowledge

• Experience with non-standardized or developing systems.
• Familiarity with CMS platforms and operational software.
• Ability to improve processes and drive standardization.
• Strong turnaround and change-management capability.

RY is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Our client is a world-class financial institution and industry titan. They are seeking a Catering & Events Assistant to join the team on a long-term temporary basis. This position is fully on site at their office in Miami, FL.

Job Details

• Provide first-rate customer service to all guests and clients
• Utilize Event Management booking software to coordinate reservations
• Address client and guest needs, inquiries, and requests in a prompt and professional manner
• Monitor meeting rooms and report facilities issues
• Coordinate catering and audio-visual services
• Perform administrative tasks such as vendor management and invoice processing
• Pay rate: $28-29 per hour, based on experience

Skills and Qualifications

• Bachelor’s degree preferred
• 5+ years’ experience in Corporate Hospitality and/or Events
• Personable, professional, and highly customer service oriented
• Tech savvy, confident in Microsoft Office, and able to learn new software quickly
• Excellent time management and organizational skills

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.

About the Job

Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours! We are looking for a Global Buyer for Optical & Audiology to lead the global merchandising strategy for these categories, ensuring the business remains competitive in a rapidly evolving market. The role strengthens the company’s position by building high value supplier partnerships, managing a complex global vendor base, and overseeing the full product lifecycle to deliver innovation, quality, and commercial results. This position is accountable for profitable procurement, timely product availability, and disciplined inventory management across assigned categories. It drives negotiations that shape cost structures, terms of sale, freight and return programs, and margin performance, ensuring alignment with corporate pricing and financial strategies. Success is measured through achievement of sales targets, gross margin performance, and inventory health, ensuring globally sourced items remain within budgeted days of supply and financial thresholds while supporting sustainable global growth.

What's unique about this job (What you’ll do)

• The Global Buyer champions product quality, price and sourcing innovation to enhance competitiveness and member satisfaction.
• The role partners closely with U.S. leadership, regional buying and operations teams to validate category plans, optimize SKU strategies, and maintain an efficient, market relevant assortment across warehouses.
• Review inventory levels, market activity, vendor availability, and promotional plans to forecast demand and recommend accurate order quantities to the replenishment team.
• Work with the Vendor Promotions team to secure vendor funding and support for promotional programs that drive member value.
• Support the Registration and Compliance teams by ensuring all import/export documentation is complete, accurate, and aligned with regulatory requirements.
• Ensure all vendors maintain current agreements, including updated terms, compliance expectations, and performance standards.
• Review buying and distribution workflows to eliminate inefficiencies, improve productivity, and ensure staffing levels support business needs.
• Develop and maintain a seasonal merchandising/communications calendar to support timely planning and execution of high‑demand products.
• Build strong vendor relationships and conduct structured business reviews twice per year to evaluate performance and set goals.
• Develop in‑and‑out programs to strengthen categories, introduce innovation, and maintain member interest.
• Maintain strong alignment with Operations, ensuring merchandising notes and operational feedback are addressed promptly.
• Establish replenishment criteria for low‑stock items, including bracket pricing and distribution optimization.
• Review daily and weekly reports to monitor costs, quality, service levels, inventory turns, and out‑of‑stocks, acting as needed.
• Maintain accurate item information—including dimensions, pricing, terms, and category coding—in internal systems.
• Monitor team performance, identify training needs, and support ongoing development.
• Track vendor invoice payments to ensure timely processing and resolve discrepancies.
• Oversee competitive price‑shopping programs to ensure strong value positioning in Optical and Hearing Aids categories.
• Visit warehouse locations as needed to assess program execution, gather member and employee feedback, and evaluate the effectiveness of current and upcoming programs.

Bring your passion and expertise (Who you are)

• Degree in Business Administration or similar areas.
• 5–8 years of experience in global procurement, category management, or buying roles within Optical (frames, lenses), Hearing Aids, Medical Devices, or related healthcare categories.
• Proven experience managing global suppliers and negotiating high-value contracts.
• Strong understanding of regulatory and quality requirements for medical devices.
• Demonstrated success in private label development and lifecycle management.
• Licensed Dispensing Optician certification preferred, though not required.
• Advanced analytical skills with the ability to interpret market data, assess risks, and drive commercial decisions, including strong math skills applied to forecasting, costing, and financial analysis.
• Experience working in multinational retail, healthcare, or consumer-health organizations.
• Strong communication skills with the ability to collaborate effectively, demonstrate teamwork, and provide leadership across cross-functional and multicultural teams.
• Demonstrated commitment to delivering exceptional internal and external customer service.
• Proficiency with Windows-based, Office, Cloud-based systems or similar enterprise platforms is an advantage.
• Proficient in English and Spanish, with strong verbal and written communication skills.
• Ability to travel domestically and internationally, as required by business needs.
• Familiarity with trends such as digital hearing aids, aging-population demand, and smart-device integration.

Some important intangibles

You feel connected to our mission and values: Integrity, Respect, Accountability, Passion, Community and Continuous Improvement

You are a self-starter who doesn’t need direct supervision to motivate you for success

You enjoy sharing your quirkiness and talents with your coworkers

Enjoy working hard

Full of energy for the things one sees as challenging

The ability to remain calm when dealing with unforeseen constraints.

The above description is designed to state the general nature and level of work performed in the function. It is not intended to contain or be construed as an exhaustive inventory of all job duties, responsibilities and qualifications required of employees assigned to this job. A complete job description may be made available to you through the hiring process.

Benefits & Perks – We take care of our people

We believe taking care of our people is the right thing to do. This is what we can offer for all your hard work:

Beyond competitive pay

Medical, Dental and Vision plans

401K Contributions

Life Insurance

LTD

PriceSmart Membership Card

Calm Meditation App

Fun events

Employee recognition

Supportive, nurturing environment with many opportunities for learning and growth

...and more!

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities, but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be, in any of our 13 countries.