Information Technology Jobs in Henderson, CO

Customer Service Support Supervisor

The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.

Principal Duties and Accountabilities:

Supervision & Leadership

• Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
• Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
• Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
• Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
• Participate in performance management, coaching, and the evaluation process for service staff.
• Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
• Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
• Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
• Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.

Dispatch Operations

• Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
• Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
• Monitor ongoing service work assignments and technician locations through active communication.
• Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
• Act as point of escalation for complex service issues or customer concerns.
• Utilize data and analytics to identify service trends and efficiency opportunities.
• Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
• Provide backup support to Service Coordinators as needed.

Job Management

• Establish new work orders in the accounting system for both new and existing customers.
• Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
• Ensure proper documentation and accuracy in all service-related information.

Sales Collaboration

• Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
• Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
• Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.

Process Improvement & Development

• Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
• Stay current with industry best practices, service software applications, and workflow optimization strategies.

Education:

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• General courses in accounting preferred.

Experience:

• Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
• Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology required.
• In-depth understanding of dispatch center operations, scheduling, and resource allocation.
• Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred

Knowledge, skills, and abilities:

• Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
• Strong leadership and mentoring skills with ability to foster collaboration within the team.
• Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
• Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
• Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
• Effective verbal and written communication skills with customers, staff, and management.
• Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
• Commitment to professional growth and the development of new skills to support evolving operational and technological needs
• Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
• Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
• Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
• Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
• Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
• Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
• Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.

Physical and/or travel demands:

• Some travel may be required.
• This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
• May require occasional bending, stooping, and lifting of files, light office equipment, etc.

Benefits and Compensation:

• The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.

*Please note before applying for this position, you must hold an active license to treat in Occupational Therapy in addition to any other degrees or certifications.*

Job Summary:

The Certified Occupational Therapist Assistant at Cherrelyn Healthcare Center will work closely with our patients and Occupational Therapists to provide rehabilitative care and improve quality of life. This is a full-time, individual contributor role in Littleton, Colorado that offers a competitive salary of $33 to $35 per hour and a comprehensive benefits package. As a Certified Occupational Therapy Assistant, you will play a vital role in helping our patients achieve their goals and regain their physical strength and mobility.

Compensation & Benefits:
As a valued member of our team, we offer a competitive salary of $33 to $35 per hour, paid bi-weekly. In addition, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, retirement savings plan, and more.

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier assisted living and memory care provider in the Western United States.  Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

Cherrelyn Healthcare Center, a Stellar Senior Living Community, is a 176-bed skilled nursing facility located in Littleton, CO. We have been operating for over 50 years and are looking for an individual to continue the tradition of the best in care for our residents.

Responsibilities:
• Assist Occupational Therapists in providing rehabilitative services to patients under their care.
• Help patients with exercises and activities to improve strength, balance, and mobility.
• Observe and document patients' progress and report to the Occupational Therapist.
• Instruct patients and family members on proper techniques for exercises and equipment use.
• Communicate with other healthcare professionals to coordinate patient care.
• Maintain clean and organized treatment areas.
• Adhere to all healthcare and safety standards.
• Participate in regular training and educational opportunities to enhance job knowledge and skills.

Requirements:
• Associate's degree in Occupational Therapy Assistant program.
• State licensure as a Certified Occupational Therapy Assistant.
• Minimum of 1 year of experience as a Occupational Therapy Assistant.
• Strong attention to detail and excellent communication skills.
• Ability to work independently and in a team environment.
• Knowledge of physical therapy techniques, principles, and practices.
• Physical stamina to assist patients with mobility and perform repetitive tasks.
• Ability to lift and move equipment and assist patients with physical activities.

EEOC Statement:
Cherrelyn Healthcare Center is an equal opportunity employer and strives to create an inclusive and diverse workplace. We do not discriminate against individuals based on race, color, gender, gender identity or expression, sexual orientation, religion, national origin, age, disability, genetic information, or any other legally protected status. We value diversity and believe that it contributes to a more enriching and productive work environment. All qualified applicants will receive consideration for employment without regard to their protected status.

*Please note before applying for this position, you must hold an active license to treat in Occupational Therapy in addition to any other degrees or certifications.*

*Please note before applying for this position, you must hold an active license to treat in Occupational Therapy in addition to any other degrees or certifications.*

Job Summary:

The Licensed Occupational Therapist at Cherrelyn Healthcare Center will work closely with our patients and the therapy department to provide rehabilitative care and improve quality of life. This is a full-time, individual contributor role in Littleton, Colorado that offers a competitive salary of $45 to $48 per hour and a comprehensive benefits package. As a Licensed Occupational Therapist, you will play a vital role in helping our patients achieve their goals and regain their physical strength and mobility.

Compensation & Benefits:
As a valued member of our team, we offer a competitive salary of $45 to $48 per hour, paid biweekly. In addition, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, retirement savings plan, and more.

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier assisted living and memory care provider in the Western United States.  Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

Cherrelyn Healthcare Center, a Stellar Senior Living Community, is a 176-bed skilled nursing facility located in Littleton, CO. We have been operating for over 50 years and are looking for an individual to continue the tradition of the best in care for our residents.

Responsibilities:
• Providing rehabilitative services to patients under their care.
• Help patients with exercises and activities to improve strength, balance, and mobility.
• Observe and document patients' progress.
• Instruct patients and family members on proper techniques for exercises and equipment use.
• Communicate with other healthcare professionals to coordinate patient care.
• Maintain clean and organized treatment areas.
• Adhere to all healthcare and safety standards.
• Participate in regular training and educational opportunities to enhance job knowledge and skills.

Requirements:
• Associate's degree in Occupational Therapy Assistant program.
• State licensure as a Licensed Occupational Therapy Assistant.
• Minimum of 1 year of experience as a Occupational Therapist. 
• Strong attention to detail and excellent communication skills.
• Ability to work independently and in a team environment.
• Knowledge of physical therapy techniques, principles, and practices.
• Physical stamina to assist patients with mobility and perform repetitive tasks.
• Ability to lift and move equipment and assist patients with physical activities.

EEOC Statement:
Cherrelyn Healthcare Center is an equal opportunity employer and strives to create an inclusive and diverse workplace. We do not discriminate against individuals based on race, color, gender, gender identity or expression, sexual orientation, religion, national origin, age, disability, genetic information, or any other legally protected status. We value diversity and believe that it contributes to a more enriching and productive work environment. All qualified applicants will receive consideration for employment without regard to their protected status.

*Please note before applying for this position, you must hold an active license to treat in Occupational Therapy in addition to any other degrees or certifications.*

*Please note before applying for this position, you must hold an active license to treat in Physical Therapy in addition to any other degrees or certifications.*

About the Role

Cherrelyn Healthcare Center, a Stellar Senior Living community, is seeking a compassionate and skilled Physical Therapist to join our therapy team. In this hands-on role, you'll work directly with patients to improve strength, mobility, and quality of life in a 176-bed skilled nursing environment.

This is a full-time, individual contributor position in Littleton, CO, offering competitive pay and a comprehensive benefits package.

Why Stellar Living

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Founded in 2012, Stellar Senior Living is a privately owned, family-run company and a leading provider of assisted living, memory care, and skilled nursing across the Western US. We continue to grow and are seeking top talent to grow with us.

Cherrelyn Healthcare Center has served the community for over 50 years, continuing a legacy of exceptional care.

What You'll Do as a Licensed Physical Therapist

• 
  
• Deliver personalized rehabilitative therapy to residents
  
• Guide patients through tailored exercises to enhance mobility, balance, and strength
  
• Track and document progress to inform care plans
  
• Educate patients and their families on therapy goals and home exercises
  
• Collaborate with an interdisciplinary healthcare team
  
• Maintain a safe, clean, and supportive treatment environment
  
• Adhere to all healthcare and safety standards
  
• Stay current through ongoing training and professional development
  

What We're Looking For

• 
  
• Active Colorado Physical Therapist license (required)
  
• Degree from an accredited Physical Therapy program (Including Associate's Degree)
  
• 1+ year of experience preferred (new grads welcome to apply)
  
• Strong communication, attention to detail, and documentation skills
  
• Ability to work autonomously and collaboratively
  
• Physical ability to support patient mobility and lift equipment repetitively 
  

Compensation and Benefits

• 
  
• Hourly pay: $45–$48 DOE, paid biweekly
  
• Medical, dental, and vision insurance
  
• Paid time off
  
• Retirement savings plan
  
• Opportunities for training, mentorship, and career advancement
  

EEOC Statement
Cherrelyn Healthcare Center is an equal opportunity employer and strives to create an inclusive and diverse workplace. We do not discriminate against individuals based on race, color, gender, gender identity or expression, sexual orientation, religion, national origin, age, disability, genetic information, or any other legally protected status. We value diversity and believe that it contributes to a more enriching and productive work environment. All qualified applicants will receive consideration for employment without regard to their protected status.

*Please note before applying for this position, you must hold an active license to treat in Physical Therapy in addition to any other degrees or certifications.*

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Turn your shopping skills into extra income. Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings. 

Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more—DoorDash offers diverse earning opportunities so you can maximize your time.
• Control your time: Make cash during off-peak hours so you don’t have to schedule your day around the lunch or dinner time rush; don’t wait around for an order when you do the shopping.
• Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.*
• Quick and easy start: Sign up in minutes and get on the road fast.*

Basic Requirements

• 18+ years old** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Become a Shopper

• Click “Sign UpApply Now” and complete the sign up process
• Download the DoorDash Dasher app
• Activate your Red Card in the Dasher app***

*Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses.

*Subject to eligibility.

**Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

***The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings. This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn: Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
• Total flexibility: Dash when it works for you. Set your own hours and work as much—or as little—as you want. 
• Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
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• Quick and easy start: Sign up in minutes and get on the road fast.**
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Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Sign Up

• Click “Sign UpApply Now” and complete the sign up process
• Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

Why Become a Shopper with DoorDash?

Turn your shopping skills into extra income. Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings. 

Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more—DoorDash offers diverse earning opportunities so you can maximize your time.
• Control your time: Make cash during off-peak hours so you don’t have to schedule your day around the lunch or dinner time rush; don’t wait around for an order when you do the shopping.
• Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.*
• Quick and easy start: Sign up in minutes and get on the road fast.*

Basic Requirements

• 18+ years old** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Become a Shopper

• Click “Sign UpApply Now” and complete the sign up process
• Download the DoorDash Dasher app
• Activate your Red Card in the Dasher app***

*Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses.

*Subject to eligibility.

**Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

***The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings. This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.