Information Technology Jobs in Glencoe

Job Summary Under general supervision, responsible for broad Quality process design, integration, implementation, and maintenance.

Manage the Quality data integrity for Medline products including but not limited to, sterile products, medical devices, pharmaceuticals, biologics, cosmetics, medical foods, and dietary supplements.

Support Quality process related activities, analyzes problems related to quality/regulatory information, and provides systems, engineering and technical support in solving these problems.

Job Description Responsibilities: Administrative management of and approvals in Medline’s document management program, as well as development and management of training associated with these processes.

Support Quality process related activities, specifically as related to document control and CAPA, as well as analyze problems related to quality/regulatory information, and provide systems, engineering and technical support in solving these problems.

Review document changes for adherence to regulatory and procedural requirements, as well as for appropriate training content Collect, analyze, and report quality data to track performance and compliance.

Develop and implement improvements to processes and procedures.

Identify opportunities to improve quality systems and develop strategies which support the success of the business.

Review and determine the application of various system regulations.

Identify risk and compliance opportunities.

Collaborate with cross-functional teams to deploy quality processes and systems.

Consult and provide guidance to business partners.

Execute responsibilities as CRB team member.

Lead CRB team in systems analysis and effectiveness measures.

Train and coach personnel to deliver optimal results based on the department’s goals.

Qualifications: Bachelor’s degree in a technical or scientific discipline.

At least 2 years of experience with medical device or pharma Quality Management Systems.

Knowledge of Food and Drug Administration (FDA), Quality System Regulations (QSR) and International Organization of Standardization (ISO).

Proficiency in Microsoft Suite, MS Visio, MS Project, Minitab.

Position requires travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications: Experience with Medical Device and Pharma, multiple product types, and regulatory jurisdictions.

Experience with quality systems development and implementation.

Experience with Medical Device Design Controls, CE technical File Requirements, and 510K submissions.

Experience in the Medical Device and Pharmaceutical industry.

Experience hosting FDA/ISO GMP inspections.

Experience with SAP.

Experience with ETQ Reliance.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $73,000.00
- $110,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Determine, audit and provide shipping and charges information for brokerage, ocean freight, inland freight and other costs associated with the delivery of goods.

Ensure correct costs are billed from negotiated rates.

Job Description Generate, audit and submit shipping information from various sources into SAP for complete supply chain visibility.

Includes all processes from container setup through release of goods and delivery to Distribution Centers.

Audit charges for services including brokerage, storage, ocean freight and inland freight and create service PO's for those charges in SAP.

Answer questions and resolve issues involving all areas of imports supply chain process from customs brokers, ocean carriers, inland carriers and internal employees.

Run various reports to analyze broker, trucker and ocean carrier performance.

Audit service provider statements to ensure all invoices are posted into A/P system.

Audit duty charges and prepare daily detail report of US Customs ACH charges for month end journal entry processing.

Provide proper entry information to US government, ocean carriers, truckers and customs brokers to ensure Medline compliance with US regulations for importation of goods.

Minimum Qualifications: Education Bachelor’s degree or equivalent years work experience with freight forwarder or customer’s broker.

Additional Ability in data entry and data auditing in an SAP or similar environment.

Experience with SAP experience.

Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).

Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $21.75
- $31.50 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Senior Superintendent Opportunity | Healthcare Construction | Top of the line compensation and Benefits Package

This Jobot Job is hosted by: Collin Walsh
Are you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.
Salary: $120,000 - $160,000 per year

A bit about us:

A well-established Design-Build General Contractor, we are seeking a seasoned Healthcare Construction Superintendent to lead field operations on complex healthcare projects. This role is ideal for someone with a strong background in hospital or medical facility construction, who thrives in fast-paced environments and values safety, quality, and collaboration.

Why join us?

With a focus on quality over quantity work, we have founded our business on building deep relationships with our clients, team members, and subcontractors.

Additional Offerings Include:

• Bonus Program (Project Based)
• Benefits package that includes medical, vision, dental, and vision insurance
• Long term disability and voluntary life insurance
• 401K with company match
• Company vehicle or vehicle allowance
• Unmatched career growth opportunity

Job Details

Key Responsibilities:

Oversee daily site operations for healthcare construction projects, ensuring compliance with safety standards, schedules, and budgets.
Coordinate subcontractors, suppliers, and field staff to maintain workflow and resolve issues proactively.
Communicate regularly with project managers, clients, and design teams to ensure alignment and transparency.
Enforce infection control protocols and healthcare-specific construction practices.
Maintain accurate documentation including daily reports, inspections, and progress tracking.

Qualifications:

Minimum 5 years of experience as a superintendent in healthcare construction.
Proven track record managing hospital renovations, medical office buildings, or similar healthcare facilities.
Strong knowledge of healthcare construction codes, AHCA/OSHPD standards, and infection control procedures.
Excellent leadership, communication, and organizational skills.
Ability to travel regionally as needed.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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Job Summary Job Description Medline Industries, LP is seeking an Assoc Analysts Technology to join our team in Northfield, IL.

Job Description Responsible for providing technical expertise and support for Electronic Data Interchange (EDI), and other Business-to-Business communications using the ANSI X12, cXML and HL7 messaging standards.

Demonstrate good level of proficiency and participate in systems design, analyze and develop low to medium complexity EDI interfaces, perform quality assurance activities and support the business stakeholders.

Understand enough about specific process areas to suggest and evaluate multiple options and recommend the best course of action based on the requirement/issue and effort required.

Responsible for maintaining partner relationships with customers and vendors.

Duties include testing, implementing and maintaining EDI transactions, developing and maintaining trading partner definitions, maintaining translation objects utilizing translation software tools including senior/peer reviews at appropriate stage gates.

Handling communications with trading partners for transaction set-up and ongoing maintenance; coordinating between trading partners and networks to ensure mapping compliance; testing and resolution of incoming EDI file problems.

Establish communication links with trading partners and the testing of secure programming requirements for all new transactions.

Analyze production issues as necessary to determine the cause of the issue and determine the necessary course of action for resolution.

Available as on-call support for critical issues during non-working hours as documented in team support schedule.

Position reports to Medline Industries, LP headquarters at Three Lakes Drive, Northfield, IL 60093.

Telecommuting permitted 100% of the time.

No additional national or international travel is anticipated.

Job Requirements PRIMARY REQUIREMENTS: Bachelor’s Degree in Computer Science, Information Technology, or related field, or its foreign equivalent, and 4 years of relevant work experience.

In addition, experience with the following skills is required: (1) Experience working on B2B integration, standard concepts, practices, and procedures.

(2) Experience working on at least one of the following leading EDI platforms: Seeburger BIS, IBM Sterling Integrator/GIS, SAP PI/PO, or Biztalk.

(3) Experience working on the SAP Order-to-cash or Procure-to-Pay processes.

(4) Experience working with the ANSI X12 EDI standard.

JOB SITE: Three Lakes Drive, Northfield, IL 60093 WORK HOURS: Full Time (8am to 5pm, Monday to Friday) PAY RANGE: $110,178.00 to $110,178.00 Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here.

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary The Information Security Manager is responsible for leading and executing day‑to‑day information security operations while contributing to the development and execution of Medline’s enterprise information security strategy.

This role manages a team of information security professionals and serves as a key escalation point for security incidents, operational issues, and risk decisions.

The Information Security Manager partners closely with IT leaders and senior security leadership to ensure security controls, processes, and technologies are effective, measurable, and aligned with business objectives.

Job Description MAJOR RESPONSIBILITIES Leadership & Team Management Lead, coach, and develop a team of information security professionals, including hiring, onboarding, performance management, and career development.

Serve as an escalation point for team members for technical, operational, and risk‑based security decisions.

Foster a culture of accountability, continuous improvement, and security awareness across the team.

Security Operations & Incident Management Oversee day‑to‑day security operations, including monitoring, detection, response, and remediation activities.

Support and manage security incident response efforts, including investigation, containment, remediation, and post‑incident reviews.

Ensure on‑call and monitoring coverage models are defined, maintained, and effective.

Metrics, Reporting, and Program Effectiveness Define and maintain security metrics and reporting to measure the effectiveness, efficiency, and maturity of the security program.

Track and report progress against operational goals, KPIs, SLAs, and security initiatives.

Provide clear, executive‑ready reporting on security posture, incidents, and trends.

Governance, Risk, and Compliance Enforce and continuously refine information security policies, standards, and procedures.

Partner with internal stakeholders to assess security risk and drive remediation of identified gaps.

Support internal and external audits by ensuring evidence, controls, and processes are documented and operating effectively.

Strategy & Cross‑Functional Partnership Collaborate with senior security leadership to execute the information security roadmap and long‑term strategy.

Work closely with IT infrastructure, application, and business teams to ensure security requirements are embedded into projects and operations.

Provide security input and guidance for new technologies, systems, and architectural changes.

MINIMUM JOB REQUIREMENTS Education Bachelor’s degree in information technology, Cybersecurity, Computer Science, or a related field (or equivalent work experience).

Certification / Licensure Work Experience 5+ years of experience in information security, with demonstrated experience in security operations, incident response, and risk management.

2+ years of experience leading or managing technical security teams.

Strong understanding of security controls, monitoring, vulnerability management, and incident response practices.

Knowledge / Skills / Abilities Strong knowledge of information security operations, including security monitoring, incident response, vulnerability management, and remediation workflows.

Working knowledge of security controls, technologies, and operational processes across infrastructure, applications, and identity platforms.

Ability to lead and manage a mixed team of security analysts and engineers, balancing operational demands with project execution.

Proven skill in incident triage, escalation, and risk‑based decision making in high‑pressure operational scenarios.

Strong project management skills, including planning, execution, tracking, and delivery of security initiatives and operational improvements.

Ability to define, track, and report on operational metrics, KPIs, and remediation progress.

Experience enforcing security policies, standards, and procedures in an enterprise environment.

Strong analytical and problem‑solving skills with the ability to identify root causes and drive corrective actions.

Effective written and verbal communication skills, with the ability to clearly convey technical security issues to both technical teams and leadership.

Demonstrated ability to manage competing priorities, maintain operational discipline, and deliver consistent results.

PREFERRED JOB REQUIREMENTS Education Bachelor’s degree in information technology, Cybersecurity, Computer Science, or a related field.

Certification / Licensure Additional certifications such as CISSP, CSSP, or CISM.

Work Experience 7+ years of experience in information security, with demonstrated experience in security operations, incident response, and risk management.

3+ years of experience leading or managing technical security teams.

Strong understanding of security controls, monitoring, vulnerability management, and incident response practices.

Proven ability to communicate complex security topics clearly to both technical and non‑technical audiences.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $116,000.00
- $174,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary Medline is seeking a technology-focused legal counsel to provide a variety of legal services for clients across Medline’s business.

This role will primarily be focused on counseling in the areas of technology transactions, data security, and AI governance.

Job Description MAJOR RESPONSIBILITIES -Provide guidance and counseling to colleagues across the global business regarding the acquisition, use, and offering of tech-focused products and services.

-Serve as a key partner to Information Technology and Information Security teams in evaluating, acquiring, licensing, implementing, and/or offering new technologies.

-Draft and negotiate various technology-focused agreements, including arrangements where Medline is purchasing or offering technology services, as well as data processing agreements and business associate agreements.

-Manage a large volume of transactions and other projects from start to finish, working closely with colleagues in IT, the product divisions, sales organization, and other functional areas.

Collaborate to provide seamless, consistent support.

-Create and implement best practices and standards for technology arrangements, both upstream and downstream.

-Work closely with and train non-attorney contract professionals; develop standards for those colleagues to ensure efficient client service.

-Proactively identify areas for process or technology improvements to drive efficiencies in areas within or adjacent to the attorney’s purview.

-Counsel clients on risk mitigation strategies within the attorney’s purview.

Negotiate and resolve related disputes prior to litigation.

-Counsel and participate in Medline’s Global IT Leadership Team, AI Steering Committee, and AI working group.

-Serve as counselor and embedded strategic advisor on enterprise-wide technology projects.

MINIMUM JOB REQUIREMENTS Education Juris Doctor degree.

Certification / Licensure Member of a state bar in good standing.

Work Experience 4 or more years of post-law school experience at a law firm and/or in-house at a corporation.

Knowledge / Skills / Abilities Process-oriented doer, capable of conceiving of, executing, and completing large scale projects involving various stakeholders.

Intense curiosity, ability to quickly learn the business and assess risk.

Excellent communication, interpersonal skills, capacity to influence and build consensus.

Demonstrated interest and experience licensing or offering technology solutions and counseling on various technology arrangements.

Demonstrated capacity to triage multiple complex issues and manage competing requests.

Responsive, resilient attorney with sound judgment.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $154,000.00
- $231,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary The Systems Analyst role collaborates with business partners and application development teams to deliver and maintain required technology solutions.

They are responsible for updates to applications / technology platforms, setting up monitoring, responding to issues, troubleshooting and general maintenance of the systems.

They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams.

They will also be addressing any requests, inquiries, and escalations from customers, help desk, or business partners.

Job Description MAJOR RESPONSIBILITIES: System Analysis and Administration: Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.

Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications).

Conduct peer reviews and provide guidance to other team members as needed.

Monitoring and Support: Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan.

Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.

Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.

Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.

Conduct root-cause analysis for system related incidents.

Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

Infrastructure and Compliance: Ensure all software and infrastructure components have the required patches.

Plan and deploy updates along with partner teams as needed.

Contribute to system compliance audits (Ex: HITRUST).

Create and maintain proper standard operating procedures as needed.

Release Management: Understand and adhere to IS change management policies.

Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.

MINIMUM JOB REQUIREMENTS: Education: A bachelor's degree in computer science or related field.

Certification / Licensure: None required.

Work Experience: 3+ years of experience in analysis, configuration and development on relevant platforms.

2+ years hands-on development experience with desired programming languages and database tools.

1+ year in an operations role providing production support for large enterprise grade applications.

Knowledge / Skills / Abilities: Strong analytical skills to understand business goals and design appropriate solutions.

Understanding of software development lifecycle, as well as Agile software development methodologies.

General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.

Excellent verbal and written communication.

Able to articulate technical information in the language of the audience (business leaders vs technical personnel).

Strong interpersonal and relationship management skills.

Ability to work independently as a self-starter, and within a team environment.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $92,000.00
- $138,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary The IT Application Manager – Customer Service is responsible for the overall management and strategic oversight of the organization’s Contact Center as a Service (CCaaS) platform.

This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth.

The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement.

The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure seamless system performance, effective integration with enterprise applications, and alignment with organizational goals and customer service strategies.

Job Description JOB RESPONSIBILITIES: Provide leadership and direction to a team of professionals responsible for managing application.

Set clear goals, objectives, and performance expectations for the team.

Coach, mentor, and develop team members, enabling their professional growth.

Oversee day-to-day operations of assigned applications, ensuring reliability, performance, and security.

Collaborate with product owners, business analysts, and stakeholders to define and prioritize the product roadmap and deliverables.

Establish and enforce application governance practices, including change management, release management, and documentation.

Monitor application performance, availability, and scalability, taking proactive measures to optimize performance and minimize downtime.

Identify and implement optimizations, upgrades, and configurations to enhance system efficiency and functionality.

Act as a liaison between IT and other business units, facilitating effective communication and understanding.

Coordinate with IT teams and stakeholders for smooth project execution and post-launch support.

Identify opportunities to enhance existing applications or introduce new technologies to drive business efficiency and innovation.

Work with business intelligence and analytics teams to generate meaningful reports and insights on customer interactions, system usage, and performance metrics.

Foster a culture of continuous improvement within the team, encouraging innovative ideas and process enhancements.

10% domestic travel is expected for this role.

QUALIFICATIONS: Education Bachelor's degree in computer science, Information Technology, Business Administration or related field.

Relevant Work Experience 5–10 years of overall IT experience, with at least 3–5 years specifically in contact center technologies.

Hands-on experience managing CCaaS platforms (e.g., Genesys Cloud, NICE inContact, Amazon Connect, Five9, Cisco UCCE/UCCX, Avaya).

Experience with telephony infrastructure, SIP, VoIP, call routing, and network performance related to voice systems.

Familiarity with CRM integrations (e.g., Salesforce, Microsoft Dynamics 365) within the contact center environment.

Understanding of IVR design and implementation, call flows, and digital engagement (chat, email, SMS, social).

Experience with workforce engagement tools – WFM, QM, analytics dashboards.

Experience with automation, RPA, or AI/virtual agents in the contact center.

Familiarity with compliance/security frameworks relevant to voice/data handling (e.g., PCI, HIPAA, GDPR).

Preferred Qualifications Prior experience leading cross-functional teams, including vendor partners, system integrators, and internal support teams.

Proven ability to run IT operations for a contact center – ensuring uptime, performance SLAs, and issue resolution.

Experience managing project delivery, including upgrades, migrations, or new feature rollouts.

Budget planning and license/contract/vendor management related to contact center systems.

Experience collaborating with business stakeholders to translate service goals into technical solutions.

Exposure to contact center KPIs – ASA, AHT, FCR, CSAT – and how technology impacts these.

Excellent problem-solving, communication, and stakeholder management skills.

DISCLAIMER All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Job Summary We are looking for a strategic, business-focused, and solution-driven Senior Manager to join our Information Technology – Data & Analytics team.

This is a high-impact role focused on leading the development of data products that unlock insights and empower decision-making across various functions such as Supply Chain, Manufacturing, Finance, Sales, Quality and Procurement and lead the Data & Analytics- Centre of Excellence.

We’re seeking a techno-functional leader who is passionate about innovation and committed to delivering impactful solutions to our internal customers.

The ideal candidate brings deep experience with analytics best practices from mature data environments and thrives in agile, fast-evolving settings skilled in both strategic leadership and hands-on execution.

Job Description User Engagement & Enablement Act as a trusted advisor, bridging the gap between business needs and technical execution within cross-functional teams.

Promote data literacy by training functional partners and enabling self-service analytics adoption.

Establish COE standards, frameworks, and best practices Lead training, workshops, and communication plans to ensure smooth transitions to new technologies.

Drive change management, training, and adoption of modern cloud data platforms Data Product Management Influence enterprise data management and architecture by identifying capabilities that drive business value.

Manage build of enterprise data foundations, reusable data models, and governed data products Lead SI governance, delivery quality, and alignment with architecture standards Manage the end-to-end lifecycle of data products, including stakeholder engagement, design, deployment, and sunsetting of legacy solutions.

Deliver impactful data solutions that support strategic decisions across various functions within our organization.

Stakeholder Collaboration Partner with business leaders in Supply Chain, Finance, Sales, Product, Channel, Marketing, and other departments to understand analytical needs and translate them into technical solutions.

Facilitate requirements gathering, project scoping, and solution delivery Team Leadership & Development Supervise, mentor, and develop a team of BI Engineers and Analysts, fostering a collaborative and high-performance environment.

Manage workload distribution, set priorities, and ensure timely delivery of projects and reports.

Provide coaching and professional development opportunities for team members.

Qualifications Required Bachelor’s degree in computer science, Information Technology, Data Science, or a related field.

10+ years of experience in IT, with at least 4 years in data and analytics roles in large/complex environments.

Proven experience building or leading a Center of Excellence or similar capability.

Strong background managing Service Integrators or large‑scale delivery partners.

Demonstrated experience leading end‑to‑end modernization initiatives, including migrating legacy on‑premise or traditional data platforms to modern cloud technologies such as Azure and Microsoft Fabric.

Experience leading change management efforts in large or complex organizations.

Excellent communication, stakeholder management, and strategic planning skills.

Preferred Deep experience with Azure data services (e.g., Azure Data Factory, Synapse, ADLS, Azure SQL, Azure Databricks).

Hands‑on familiarity with Microsoft Fabric (OneLake, Lakehouse, Data Engineering, Real‑Time Analytics, Power BI).

Background supporting developer productivity or engineering enablement in cloud environments.

Certifications in Azure, Fabric, project management, or change management.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $134,000.00
- $201,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.