Information Technology Jobs in Ft Mitchell, KY

Customer Success Manager

About the Role

RWI Logistics is hiring a Customer Success Manager who understands what it truly means to run a full desk. This role is designed for someone who has managed customers end-to-end and knows how decisions on pricing, capacity, service, and communication directly impact margin, retention, and long-term growth.

You'll own strategic customer relationships, protect and grow accounts, and partner closely with Operations, Capacity, and Sales to ensure freight moves profitably and consistently. If you've lived the day-to-day of brokerage and want to focus more on strategic account management and customer outcomes, this role is a natural next step.

What You'll Do:

Own the Customer Relationship

• Serve as the primary point of contact for assigned accounts, handling daily communication, escalations, and long-term strategy
• Leverage your full-desk experience to anticipate customer needs and proactively solve problems before they escalate
• Lead QBRs, strategic planning conversations, and performance reviews that drive trust and retention
• Clearly communicate service performance, market conditions, and improvement opportunities

Drive Service & Execution

• Partner with Operations and Capacity teams to ensure freight is executed to customer expectations and routing guides
• Monitor service KPIs, on-time performance, and exception trends daily
• Jump in to resolve service issues, understanding when to push internally and when to reset expectations with customers
• Support corrective action planning for service gaps or margin erosion

Grow and Protect the Account

• Identify opportunities to grow volume, lanes, and services within existing accounts
• Support pricing conversations, RFPs, and bid strategies using real market insight
• Balance service excellence with margin discipline, using data to guide decisions
• Introduce value-added solutions that increase stickiness and wallet share

Be the Internal Quarterback

• Act as the bridge between customers and internal teams including Operations, Capacity, Finance, and Technology
• Lead customer onboarding, transitions, and post-implementation reviews
• Ensure internal alignment on priorities, forecasts, and service strategy

Reporting & Analytics

• Own customer scorecards, dashboards, and performance reporting
• Track KPIs including service failures, volume trends, claims, and profitability
• Use data to identify risks early and recommend strategic adjustments

What We're Looking For

Experience

• 3–5+ years in freight brokerage, logistics, or transportation
• Hands-on full-desk experience strongly preferred
• Proven background managing customer relationships while balancing service and margin

Skills

• Strong understanding of brokerage operations, capacity dynamics, and pricing strategy
• Comfortable working in a fast-paced, high-accountability environment
• Data-driven, organized, and proactive
• Confident communicator who can navigate tough customer conversations

Technical

• Experience with TMS platforms (MercuryGate or similar preferred)
• Strong Excel and reporting skills
• Familiarity with CRM tools and customer performance analytics

Why RWI Logistics

At RWI, we value people who understand brokerage from the inside out. You'll have the opportunity to focus on strategic customer management, influence internal decision-making, and build long-term partnerships—without having to juggle an entire book alone.

RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Title: Manager of Business Development

Reports To: Head of Mid-Size & SMB Sales

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

We are seeking an experienced sales leader to join our growing organization. As a Manager of Business Development (Mid/Size) Sales Leader you will develop, implement, and ensure execution of sales and operations strategies for delivering increasing market revenue while achieving gross margin. You will also be responsible for leading and scaling an Inside Sales team accountable to establishing consistent sales and account management processes, building, and maintaining strong business relationships with customers, and developing sound individual performance measures.

What You'll Do:

• Provides strategic direction to an inside sales team while anticipating key business and marketplace dynamics.
• Responsible for delivering sales and operational excellence.
• Oversee and manage training, metrics, accountabilities, communicating goals and expectations, all tied to a customer centric tactical business plan.
• Ensures forecasting and reporting of performance is accurate.
• Partners effectively with operations to build trust and confidence through the creation of strong working relationships.
• Ensure all customer expectations are met, and the Divisions value proposition is delivered.
• Establish and execute strategic business development initiatives and create documented key account plans for current and targeted customers.
• Look for new opportunities, product synergies and partnerships.
• Maintain sales forecasting, deliver bi-weekly market and sales reports.
• Identify business needs and apply your knowledge to develop and present world-class solutions.
• Prepare sales strategy, pre-sales resources, pricing, and negotiation for closure. Possess a \"hunter\" mentality and an energetic attitude to win new logos and grow business.
• Continuously develop and maintain a qualified opportunity pipeline.
• Hire and Development a variety of individual contributors in individual sales roles.
• Increase market share in the Mid-Size arena by building out executable processes and ensuring deliverables are met.

What You Need:

• 7+ years' experience managing and leading local and regional inside sales organizations.
• Experience managing inside sales reps and aligning with operating teams.
• Experience and understanding of how to navigate small and mid-size organizations to gain access to key owners, management, and purchasing decision makers.
• Proven track record of achieving revenue targets and managing a successful sales team.
• Hands-on leader with solid understanding of sales operations processes, software pricing/discounting, contracting, and negotiation strategy.
• Key understanding of budget, P&L, forecasting, and execution of financial deliverables.
• Excellent oral and written communication skills, multi-task oriented and extremely strong public speaking skills.
• Experience working across business units to leverage resources and capabilities to accomplish department goals.
• Strong strategic thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement sales strategies.
• Leads by example fosters an environment that reflects the values of the company.
• Ability to work in an entrepreneurial environment and work collaboratively as part of a go-to-market team.
• Strong communication and project management skills are a must - the ability to understand and articulate complex challenges and obtain buy-in from stakeholders to drive towards a solution.
• Lives Divisions Basics.
• Bachelor's or Master's Degree in business, marketing, or a related field; MBA preferred.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.
• Valid Driver's License.
• Ability to travel - business travel when required to support accounts and new business growth.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.

Title: Manager of Business Development

Reports To: Head of Mid-Size & SMB Sales

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

We are seeking an experienced sales leader to join our growing organization. As a Manager of Business Development (Mid/Size) Sales Leader you will develop, implement, and ensure execution of sales and operations strategies for delivering increasing market revenue while achieving gross margin. You will also be responsible for leading and scaling an Inside Sales team accountable to establishing consistent sales and account management processes, building, and maintaining strong business relationships with customers, and developing sound individual performance measures.

What You'll Do:

• Provides strategic direction to an inside sales team while anticipating key business and marketplace dynamics.
• Responsible for delivering sales and operational excellence.
• Oversee and manage training, metrics, accountabilities, communicating goals and expectations, all tied to a customer centric tactical business plan.
• Ensures forecasting and reporting of performance is accurate.
• Partners effectively with operations to build trust and confidence through the creation of strong working relationships.
• Ensure all customer expectations are met, and the Divisions value proposition is delivered.
• Establish and execute strategic business development initiatives and create documented key account plans for current and targeted customers.
• Look for new opportunities, product synergies and partnerships.
• Maintain sales forecasting, deliver bi-weekly market and sales reports.
• Identify business needs and apply your knowledge to develop and present world-class solutions.
• Prepare sales strategy, pre-sales resources, pricing, and negotiation for closure. Possess a \"hunter\" mentality and an energetic attitude to win new logos and grow business.
• Continuously develop and maintain a qualified opportunity pipeline.
• Hire and Development a variety of individual contributors in individual sales roles.
• Increase market share in the Mid-Size arena by building out executable processes and ensuring deliverables are met.

What You Need:

• 7+ years' experience managing and leading local and regional inside sales organizations.
• Experience managing inside sales reps and aligning with operating teams.
• Experience and understanding of how to navigate small and mid-size organizations to gain access to key owners, management, and purchasing decision makers.
• Proven track record of achieving revenue targets and managing a successful sales team.
• Hands-on leader with solid understanding of sales operations processes, software pricing/discounting, contracting, and negotiation strategy.
• Key understanding of budget, P&L, forecasting, and execution of financial deliverables.
• Excellent oral and written communication skills, multi-task oriented and extremely strong public speaking skills.
• Experience working across business units to leverage resources and capabilities to accomplish department goals.
• Strong strategic thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement sales strategies.
• Leads by example fosters an environment that reflects the values of the company.
• Ability to work in an entrepreneurial environment and work collaboratively as part of a go-to-market team.
• Strong communication and project management skills are a must - the ability to understand and articulate complex challenges and obtain buy-in from stakeholders to drive towards a solution.
• Lives Divisions Basics.
• Bachelor's or Master's Degree in business, marketing, or a related field; MBA preferred.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.
• Valid Driver's License.
• Ability to travel - business travel when required to support accounts and new business growth.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.

• Assess and diagnose a variety of speech, language, and feeding disorders for the medical population, ages birth to 21.
• Develop individualized treatment plans following a comprehensive evaluation to address clients' communication and feeding difficulties.
• Utilize evidence-based practice in therapy sessions tailored to each client's specific needs.
• Complete all documentation and treatment plans in a timely, thorough manner.
• Provide education and guidance to clients, families, and caregivers on strategies for carry-over therapy at home.
• Collaborate with other healthcare professionals, such as physicians, nurses, and fellow therapists, to coordinate comprehensive care for clients.
• Stay current with advancements in the field through continuing education and professional development activities.
• Adhere to ethical and professional standards outlined by the American Speech-Language-Hearing Association (ASHA) and state licensing boards.
  
  

• Possession of a master's degree in speech-language pathology from an accredited program, your Certificate of Clinical Competence (CCC) from ASHA, and state licensure from the Department of Health.
• Clinical experience working with the pediatric population (medical pediatric population strongly preferred).
• Strong interpersonal and communication skills to collaborate effectively with clients, families, and interdisciplinary teams.
• Proficiency using standardized assessment tools, therapeutic interventions, and assistive technologies relevant to the field.
• Commitment to maintaining professional competency and adhering to HIPAA policies and ethical standards.
• Current CPR (BLS) certificate.
  
  

• Flexible schedule – start/end time and daily scheduling of patients is heavily up to therapist, as long as caseload productivity is being met. We are open Saturdays if you’d like the opportunity to see extra hours, but this is not required.
• PTO and Paid Holidays
• 401K or Student Loan Reimbursement
• Health Benefits or HRA
• Vision and Dental Benefits
• Life Insurance (Basic and Voluntary)
• Long-Term Care with Death Benefit
• FSA - Dependent Care
• Short- and Long-Term Disability Insurance packages
• Always Closed Nights, Sundays, and Major Holidays
  
  

• Assess and diagnose a variety of developmental, congenital, neurological, and musculoskeletal disorders for the medical population, ages birth to 21.
• Develop individualized treatment plans following a comprehensive evaluation to address clients' sensory processing, motor skills, cognitive abilities, self-care skills, play skills, and overall functional performance.
• Utilize evidence-based practice in therapy sessions tailored to each client's specific impairments, including:
  • Sensory integration therapy to improve sensory processing and modulation.
  • Fine motor activities to enhance handwriting, manipulation skills, and hand-eye coordination.
  • Gross motor activities and orthotics to improve balance, coordination, mobility, and motor planning.
  • Self-care training to promote independence in activities of daily living (ADLs) such as dressing, feeding, and grooming.
  • Social skills training to enhance peer interaction, communication, and play skills.
  • Environmental or equipment modifications to support participation in home, school, and community settings.
• Complete all documentation (evaluations, treatment notes, LMNs) in a timely, thorough manner.
• Provide education and guidance to clients, families, and caregivers on strategies for carry-over therapy at home.
• Collaborate with other healthcare professionals, such as physicians, nurses, and fellow therapists, to coordinate comprehensive care for clients.
• Stay current with advancements in the field through continuing education and professional development activities.
• Adhere to ethical and professional standards outlined by the NBCOT.
  

• Possession of a master's or doctorate degree in Occupational Therapy from an accredited program and state licensure from the Department of Health.
• Clinical experience working with the pediatric population (medical pediatric population strongly preferred).
• Strong interpersonal and communication skills to collaborate effectively with clients, families, and interdisciplinary teams.
• Proficiency using standardized assessment tools, therapeutic interventions, and assistive technologies relevant to the field.
• Commitment to maintaining professional competency and adhering to HIPAA policies and ethical standards.
• Current CPR (BLS) certificate.
  
  

• Flexible schedule – start/end time and daily scheduling of patients is heavily up to therapist, as long as caseload productivity is being met. We are open Saturdays if you’d like the opportunity to see extra hours, but this is not required.
• PTO and Paid Holidays
• 401K or Student Loan Reimbursement
• Health Benefits or HRA
• Vision and Dental Benefits
• Life Insurance (Basic and Voluntary)
• Long-Term Care with Death Benefit
• FSA - Dependent Care
• Short- and Long-Term Disability Insurance packages
• Always Closed Nights, Sundays, and Major Holidays!
  
  

• Drivers average $80-$110K per year
• $7,500 sign-on-bonus available
• Weekly home time
• Compensation includes hourly wages (all on-duty non-driving time)

• Health and Safety is our #1 priority and we live it 3-6-5!
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Own Part of the Company with our Employee Stock Purchase Plan
• Paid time off, company paid training, and tuition reimbursement
• Positive and safe work environments

• Ensures that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
• Operates tractor trailer units and other vehicles
• Adheres to weights and ensures proper utilization of the units
• Ensures proper loading and unloading of hazardous waste/non-hazardous waste; Properly secures the loads
• Placards vehicle in accordance to Company and Department of Transportation (DOT) requirements/regulations
• Maintains daily logs, time sheets, expense reports, dispatch and trip reports as well as vehicle inspection reports

• Class A CDL
• Minimum 12 months of Class A driving experience
• HAZMAT and Tanker endorsements
• Ability to effectively use required technology such as mobile applications and computer software
• For additional information about driver career opportunities, please call us at 72-Drive (833-723-7483).
  
  Clean Harbors is an equal opportunity employer.
  
  Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
  
  Clean Harbors is a Military & Veteran friendly company.
  
  Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
  
  *CH

• Drivers average $80-$110K per year
• $7,500 sign-on-bonus available
• Weekly home time
• Compensation includes hourly wages (all on-duty non-driving time)

• Health and Safety is our #1 priority and we live it 3-6-5!
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Own Part of the Company with our Employee Stock Purchase Plan
• Paid time off, company paid training, and tuition reimbursement
• Positive and safe work environments

• Ensures that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
• Operates tractor trailer units and other vehicles
• Adheres to weights and ensures proper utilization of the units
• Ensures proper loading and unloading of hazardous waste/non-hazardous waste; Properly secures the loads
• Placards vehicle in accordance to Company and Department of Transportation (DOT) requirements/regulations
• Maintains daily logs, time sheets, expense reports, dispatch and trip reports as well as vehicle inspection reports

• Class A CDL
• Minimum 12 months of Class A driving experience
• HAZMAT and Tanker endorsements
• Ability to effectively use required technology such as mobile applications and computer software
• For additional information about driver career opportunities, please call us at 72-Drive (833-723-7483).
  
  Clean Harbors is an equal opportunity employer.
  
  Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
  
  Clean Harbors is a Military & Veteran friendly company.
  
  Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
  
  *CH

• Drivers average $80-$110K per year
• $7,500 sign-on-bonus available
• Weekly home time
• Compensation includes hourly wages (all on-duty non-driving time)

• Health and Safety is our #1 priority and we live it 3-6-5!
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Own Part of the Company with our Employee Stock Purchase Plan
• Paid time off, company paid training, and tuition reimbursement
• Positive and safe work environments

• Ensures that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
• Operates tractor trailer units and other vehicles
• Adheres to weights and ensures proper utilization of the units
• Ensures proper loading and unloading of hazardous waste/non-hazardous waste; Properly secures the loads
• Placards vehicle in accordance to Company and Department of Transportation (DOT) requirements/regulations
• Maintains daily logs, time sheets, expense reports, dispatch and trip reports as well as vehicle inspection reports

• Class A CDL
• Minimum 12 months of Class A driving experience
• HAZMAT and Tanker endorsements
• Ability to effectively use required technology such as mobile applications and computer software
• For additional information about driver career opportunities, please call us at 72-Drive (833-723-7483).
  
  Clean Harbors is an equal opportunity employer.
  
  Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
  
  Clean Harbors is a Military & Veteran friendly company.
  
  Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
  
  *CH

• Drivers average $80-$110K per year
• $7,500 sign-on-bonus available
• Weekly home time
• Compensation includes hourly wages (all on-duty non-driving time) and mileage pay

• Health and Safety is our #1 priority and we live it 3-6-5!
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Own Part of the Company with our Employee Stock Purchase Plan
• Paid time off, company paid training, and tuition reimbursement
• Positive and safe work environments

• Ensures that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
• Operates tractor trailer units and other vehicles
• Adheres to weights and ensures proper utilization of the units
• Ensures proper loading and unloading of hazardous waste/non-hazardous waste; Properly secures the loads
• Placards vehicle in accordance to Company and Department of Transportation (DOT) requirements/regulations
• Maintains daily logs, time sheets, expense reports, dispatch and trip reports as well as vehicle inspection reports

• Class A CDL
• Minimum 12 months of Class A driving experience
• HAZMAT and Tanker endorsements
• Ability to effectively use required technology such as mobile applications and computer software
• For additional information about driver career opportunities, please call us at 72-Drive (833-723-7483).
  
  Clean Harbors is an equal opportunity employer.
  
  Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
  
  Clean Harbors is a Military & Veteran friendly company.
  
  Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
  
  *CH
  
  #LI-SD3