Information Technology Jobs in Floyds Knobs Floyd County In Online

About this Position:

Job Title: Product/Program Lead

Primary objectives include:

• Ensuring successful adoption of the Worker Interface by county and human services staff.
• Preparing documentation and training materials to support education and adoption of the Worker Interface program staff and the pilot county and human services staff.
• Ensuring workflows reflect client's program policy, operational realities, and program directives.
• Incorporating human-centered design principles and family voice consistent with Whole Family Approach.
• Reducing implementation risk and ensuring the Worker Interface is fit for purpose through early stakeholder engagement and iterative feedback.

Deliverables:

Deliverable 1: Identify, engage, and build relationships:

• Aligning the local agencies to the project goals and objectives.
• Consistent and clear outreach and coordination with agency leadership and frontline staff.
• Lead the onboarding of pilot agencies to the project.
• Building and communicating clear plans, schedules, designs, success outcomes and readiness goals.
• Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot.
• Establish norms and guidelines for pilot agency engagement and participation criteria.

Deliverable 2: Participate fully in the project team designing, building and deploying the Worker Interface.

• Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings.
• Responsible for providing structured user feedback on potential development.

Deliverable 3: Drive the documentation and prioritization of the requirements for the Worker Interface by:

• Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot.
• Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation.
• Building and facilitating clear communication channels and feedback loops between the local agencies and the project team.
• Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs.
• Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface.
• Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations.
• Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements.
• Incorporating User Experience Research conducted by UX teams into design recommendations and user stories.

Product or Program Lead:

• Expert in agile design and build principles.
• Able to operate in a hybrid framework, facilitating and engaging with internal teams and the local agency teams with ease.
• Can articulate and define future vision and strategy for the Worker Interface with confidence.

"No phone calls please."

"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."

Hybrid Legal Assistant

Job Description

We are seeking an experienced, proactive, and highly organized Legal Assistant to join our growing legal team. This hybrid position offers a balance of in-office and remote work while supporting attorneys in the day-to-day management of cases and client matters.

The ideal candidate has 3–5+ years of legal assistant experience, thrives in a fast-paced environment, and understands the importance of deadlines, accuracy, and client communication.

Key Responsibilities

Attorney & Calendar Management

• Manage attorney calendars, including scheduling hearings, depositions, mediations, client meetings, and deadlines.
• Monitor court deadlines and ensure timely filings.
• Coordinate logistics for court appearances and meetings.
• Maintain task lists and follow-up reminders to keep cases on track.

Document Preparation & Case Management

• Draft, revise, and proofread legal documents including pleadings, motions, discovery, and correspondence.
• E-file documents with courts and administrative agencies in compliance with procedural rules.
• Maintain organized and up-to-date electronic and physical case files.
• Request, review, and organize medical records, billing records, or other case-related documentation as applicable.

Client Communication & Support

• Serve as a point of contact for clients.
• Provide case status updates and gather necessary information and documentation.
• Assist clients in completing required forms and paperwork.

Administrative Support

• Answer and direct calls, manage incoming and outgoing correspondence.
• Process mail and ensure proper case documentation.
• Assist attorneys with general administrative tasks as needed.

Qualifications

Experience (Required)

• Minimum 3–5 years of experience as a Legal Assistant.
• Strong understanding of legal terminology, court procedures, and filing requirements.

Education (Preferred)

• Associate's degree or related legal education preferred.

Skills

• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office (Word, Outlook, Excel) and legal case management software.
• Ability to maintain confidentiality and professionalism at all times.

What We Offer

• Hybrid work flexibility
• Competitive compensation based on experience
• 401(k)
• FSA
• HSA
• ESTA (Earned Sick Time Act)
• Health, dental, vision, and life insurance
• Paid time off
• Paid Holidays

A Note to Applicants

Every resume submitted for this position is personally reviewed by a member of our team — not by AI software. We value the time and effort you put into your application and ensure it receives thoughtful consideration.

A full-time OB/GYN Physician opportunity is available in Central New Jersey, offering a hybrid practice model that combines the benefits of both hospital-based and outpatient care.

This position is ideal for physicians seeking a dynamic environment with access to advanced medical resources, a supportive team, and a vibrant community setting.

Opportunity Highlights: Labor & Delivery: Practice includes labor and delivery with in-house anesthesia and neonatal support.

Advanced Technology: Work with technically advanced equipment and EPIC electronic medical records.

Supportive Leadership: Benefit from experienced leadership and mentorship within a progressive team of practitioners.

Work-Life Balance: Enjoy a generous call schedule and an environment that values balance and flexibility.

Competitive Compensation: Attractive salary and benefits package, including a signing bonus, health, life, disability, and malpractice insurance, 401k/retirement plans, and paid time off.

Professional Development: CME allowance, opportunities for case collection (for board eligibility), and career growth within a collaborative and innovative practice.

Location: Centrally located, just a short distance from both New York City and Philadelphia, surrounded by excellent schools, local dining, and community events.

Requirements: Board certified or board eligible in Obstetrics and Gynecology.

Licensed or eligible for medical licensure in New Jersey.

Open to both recent graduates and experienced physicians.

Strong clinical and surgical skills, with a commitment to outstanding patient care.

Team-oriented, innovative, and compassionate.

This role offers the chance to deliver comprehensive womens health services across all stages of life, from adolescence through menopause, in a setting that embraces both clinical excellence and personal well-being

Flexible Schedule: Hybrid model.

Location: 20 minutes west of downtown Chicago.

Academic focus: Partner with Residents and Fellows.

Loyola University Chicago Stritch SOM seeks a Body Imaging Radiologist to join an established team. Based just outside downtown Chicago, this role offers a mix of clinical excellence, resident and fellow teaching, and opportunities for academic growth, including leadership.Enjoy a Hybrid schedule with complete home workstations, manageable call rotations, and a commitment to professional development. Contact us to learn more.

Opportunity Highlights:

Join a collegial and supportive department focused on professional growth and collaboration

Be part of an academic mission, teaching residents and fellows in a dynamic learning environment

Live and work in Chicago, named the best big city in the US by Cond Nast Traveler for seven consecutive years

Perform a mix of body CT, MRI, and ultrasound at a Level 1 trauma and quaternary care center

Participate in a well-rounded academic role, including potential leadership opportunities, depending on experience

Utilize full home workstations for call coverage with manageable call rotations

Benefit from excellent retirement plans with up to 6.5% employer match and 5 days of professional development

Access opportunities for clinical and translational research, though not required

Community Information Live and work in Chicago

The third-largest city in the nation, Chicago and its surrounding suburbs are filled with excitement and sought-after attractions. It's one of the most inclusive cities globally, with vibrant multicultural neighborhoods, diverse communities, accessible attractions, sensory-friendly experiences, and a welcoming Midwest spirit that ensures everyone feels right at home.

Chicagoland offers a unique blend of affordability, community, and accessibility to both urban excitement and natural beauty

The city is a Best Place to Live in Illinois, a Best City for Young Professionals in America, and a Best City for Outdoor Activities in America (Niche)

Cond Nast Traveler Readers' Choice Awards 2023 named Chicago the best big city in the US for the 7th year in a row

Exceptional public and private schools, as well as multiple prestigious colleges and universities

Plenty of lakefront and beach activities along Lake Michigan

Access to O'Hare International Airport and legendary professional sports teams

Part-Time Administrative Coordinator with light bookkeeping (Remote)

Location: Work From Home – Remote - Charlotte NC centric

Employment Type: Part-Time

About Us

We are an established and growing small consulting business, in the healthcare sector. Our company values professionalism, reliability, and teamwork. We are seeking a dedicated Administrative Coordinator who is looking to build a long-term career and become a trusted member of our organization.

This position offers the opportunity to work directly with a busy leadership team while interacting with team members, customers, and vendors. The right candidate will play a key role in keeping daily operations organized and running smoothly to provide general support to the operation of the business office, client relations, coordination of educational services, and processing of staff expense reports, to support the mission and participate in achieving the vision of the company.

Position Overview

This is a part-time remote role supporting executive-level administrative functions. The Administrative Coordinator will coordinate a variety of operational tasks in a fast-paced but structured environment.

We are looking for someone dependable, highly organized, and responsive during standard business hours.

Key Responsibilities

• Communicate professionally with staff, customers, and vendors
• Prepare documents, reports, and presentations using Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe.
• Maintain digital files and records
• Track client deliverables and help ensure deadlines are met
• Accurately input and collate expense reports for client billing and processing
• Coordinate set-up, and attend periodic trade shows in continental U.S.
• Provide support for educational programs, including post program survey processing, documentation for the accrediting organization, and organizing and filing the above.
• Assist with various administrative and operational tasks as needed

Key Roles and Responsibilities:

Client Relations

-        Actively promotes the Company’s world class image through positive, helpful interactions with clients via phone, email and in-person contact.

-        Follow up on client needs.

-        Ensure new clients receive the predetermined appropriate Company information.

-        Facilitate coordination and set-up for the Company’s vendor booth &/or presentation at periodic industry conferences

Office Support

-        Answer the phone and direct calls appropriately

-        Support with occasional errands as needed

-        Handles staff birthday acknowledgements

-        Office communications

-        Monitor and direct web email, as appropriate

-        Assist with equipment maintenance

-        Order office supplies, business cards and name tags.

-        Assist with travel arrangements for consulting team and staff, as needed

-        Facilitate computer-issue resolution for team members, with appropriate sources.

Expense Tracking

-        Track staff & consultant’s expenses 

-        Track cancelled flights

Account Management

-        Maintain client account data

-        Assist with client billing, as needed

-        Process expenses

-        Update Client Fulfillment Trackers.

-        Update data points in CRM and monitor for accuracy

o  Fulfillment Data updates

o  Facilitate marketing initiatives

Business Admin Support    

-   Assist with data entry

-      AR

-      AP

-      File Maintenance

-      CRM audits for data integrity.

-        Update client records and files in appropriate repositories

-        Manage electronic technology inventories, including but not limited to, Air cards, Computers, Scanners, warranties

Education Support

-        Assist with the processing of webinar registrations, conference registrations & publication orders as needed.

-        Assist with education programs – Surveys / Certificates / Managing files

-        Process education certificates for Company sponsored programs

-        Monitor ANCC documentation completion and management of the records

Consulting support

-        Arrange hotel accommodations for traveling staff

-        Prepare and update travel logistic forms for traveling staff

-        Prepare consultant feedback surveys for evaluations

Publications 

-        Fulfill and track client publication orders and subscriptions

-        Maintain inventory, including printing of in-house editions as needed.

Other duties

-        Support Leadership Team as needed

-        Support Strategic Initiatives and assist with implementation of Strategic Plans

-        Assist with tradeshows, production of promotional products and project assembly

-        Support marketing efforts, including but not limited to assisting with collateral assembly and mailing

-        Work collaboratively w/ colleagues to advance mission, values, vision of Company

Other duties, as may become necessary

Qualifications

• 5-11 years prior relevant experience required, with clearly demonstrated strong organizational and time-management skills
• Bachelor's degree preferred
• Excellent written and verbal communication skills
• Professional demeanor and customer-service mindset
• Proficiency in Microsoft Office Suite
• Proficiency with Quickbooks Enterprise Professional
• Comfortable using video conferencing platforms
• Ability to multitask and maintain attention to detail and accuracy
• Reliable high-speed internet connection
• Dedicated, professional home workspace
• Knowledge of healthcare industry and terminology is helpful

Work Environment & Expectations

• Remote position
• Company-provided computer
• Part-time schedule during standard business hours
• Must be responsive and accessible throughout the workday
• Occasional flexibility required to address time-sensitive matters
• Sits, stands, bends, lifts and moves up to 20 pounds intermittently during working hours
• Extended periods of computer work
• Occasional overnight travel.

Growth & Development

High performers may have opportunities to take on expanded responsibilities over time. We value long-term team members and support professional growth within the company.

Compensation & Benefits

• Competitive compensation based on experience
• Benefits available correspond to the percent FTE
• Paid time off and holidays (details provided during interview process)

If you are organized, dependable, and looking to grow within a stable and collaborative small business environment, we encourage you to apply.

Job Type: Part-time

Pay: $18.00 to $20.00 per hour

Expected hours: 20-25 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Eligibility for bonus program

Candidates in greater Charlotte area may work a hybrid.

Respond to: .

no phone calls please

The Allegheny Health Network (AHN) Psychiatry & Behavioral Health Institute is seeking a motivated psychiatrist eager to work at the forefront of behavioral health care as we continue growing our presence in the Erie region. AHN will support the continued expansion of your skillset as you build a patient panel with myriad diagnoses or craft a sub-specialty niche. Join a vertically integrated fiscal and clinical delivery system that is revolutionizing behavioral health service models, providing evidence-based treatments, and measurement-based care.

Highlights:

• Flexible, hybrid options for in-person and virtual work
• Bi-monthly, multidisciplinary treatment team meetings which include peer case consultation
• Onsite opportunity for interventional psychiatry with transcranial magnetic stimulation (TMS)
• Continuing Medical Education (CME) allowance: $3500 and five paid CME days annually
• Emphasis on collaboration between behavioral health disciplines, including psychiatry and psychology, within the Institute
• Weekly Grand Rounds with free CME offerings
• Opportunities to train and supervise advanced practice providers (APPs), psychiatry residents, medical students, and APP students

Qualifications:

• Completion of ACGME approved Psychiatry residency program
• Board eligible/board certified in Psychiatry
• Doctor of Medicine (MD) or Doctor of Osteopathy (DO)
• Licensed in the state of Pennsylvania prior to employment

AHN Proudly Offers

• Competitive salary and comprehensive medical benefits
• Sign-on bonus
• CME allowance
• EY Financial Planning Services – student loan, PSLF assistance
• Retirement plans; vested immediately in 401K, 457B.
• Malpractice insurance with tail coverage
• A diverse & inclusive workforce with respective loan repayment for qualified candidates

Why Erie?

Located directly on one of our Great Lakes, Erie is home to Presque Isle State Park offering 7 miles of beaches, 14 miles of trails, and endless water activities. Enjoy our local wineries and breweries, diverse eateries and ski resorts. The city has become home to a variety of educational institutions including top ranked school system. Benefit from the area’s low cost of living and international airport. Erie’s cultural scene and diverse job market make it an ideal place for healthcare professionals to grow.

Why Saint Vincent Hospital?

Nationally recognized for innovative practices and quality care, Allegheny Health Network is one of the largest healthcare systems serving Western PA. AHN’s Saint Vincent Hospital is a 350- bed tertiary care hospital currently serving the tristate area. Our facilities are equipped with state-of-the-art technology and robotic capabilities. Saint Vincent Hospital has been proud to open a brand new 39-bed Emergency Department, on-site Cancer Institute facility, four state-of-the art 700 sq. ft. Operating Rooms and more! Recently voted Erie’s Choice as the ‘Best Hospital’ and ‘Best Place to Work’, AHN Saint Vincent continues to shine in its commitment to its employees and the Erie community.

Email your CV and direct inquiries to:

Carissa Johnston | Physician Recruiter

Hybrid: 2 days remote, 3 days onsite

Schedule: Monday - Friday 9 AM - 5:30 PM

Requirements:

• 5+ years' work experience and advanced knowledge of Cisco CUBE troubleshooting and configuration
• 5+ years' experience and advanced knowledge of Oracle eSBC/ECB is a major plus or substitute for CUBE experience
• 5+ years' work experience and advanced knowledge of Cisco Unified Communications Manager call control and routing
• 3+ years' work experience with Microsoft Teams Calling over Direct Routing and configuration of shared line resources accounts
• Troubleshooting SIP messaging
• Understanding and configuration of cloud contact centers
• Project management within the ability to lead projects independently
• Mentoring of junior engineers
• Management of service ticket queues

Job Description: South Florida's leading healthcare system is seeking a Lead Telecom Engineer to join their team. This person will be working within the Infrastructure organization helping support the design, implementing, troubleshooting and management of complex voice and data networks. Their day to day will consist of operational and troubleshooting of requests in the backend systems, making sure call logs are working correctly, and optimization through services. They will help support the project base for 2026 and 2027 pipeline. The main tools and technologies required are Cisco CUBE, Oracle eSBC/ECB, Cisco Unified Communications Manager, and Microsoft Teams for direct routing and configuration. Additionally, this person will be helping mentor and lead junior engineers through projects and also overseeing project workload.

Salary: $80-110k (Based on experience, education, certifications)

Digital Content Specialist II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.

RESPONSIBILITIES:

Writing and Content Development

• Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
• Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
• Develop copy for the Program Director Portal, including guidance, instructions, and resource content
• Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
• Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness

FREIDA Content

• Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
• Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
• Work on landing page and member-facing content that supports usability and conversion goals
• Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
• Conduct content audits and contribute recommendations to improve clarity and usability

User Insight and Industry Awareness

• Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
• Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
• Refine content based on user feedback, observed behavior, and performance data

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
2. Ability to translate complex or regulated information into clear, user-centered language
3. Experience collaborating with product, design, and marketing teams through content contributions
4. Experience supporting content standards, including voice, tone, and style guidelines
5. Comfort presenting recommendations and incorporating stakeholder feedback
6. Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
7. Working knowledge of Google Analytics and Power BI to inform content improvements

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Assistant Commercial Lines Account Manager - Hybrid - Los Angeles, CA

The Company:

Are you a Property & Casualty professional with knowledge of Commercial Insurance, ready to join a growing agency? Join a leading insurance brokerage in Los Angeles, looking to invest in its people and help your continuous growth in the industry. This is the perfect opportunity for you to join the Commercial Lines team and provide dedicated support to Account Managers and clients.

The Compensation and Benefits:

• Salary ranges from $55,000 - $75,000, depending on your experience
• A full suite of benefits that include health, dental, vision, & life insurance
• 401(k) plan
• Hybrid Schedule after a dedicated training period
• Company-supported continued education

The Qualifications Needed to Thrive:

• Active Property & Casualty license
• 3-5 years of Commercial Insurance experience, preferably in a retail brokerage
• Proficiency with AMS360 is required
• In-depth knowledge of various insurance coverages, products, and agency procedures

The Key Responsibilities will include:

• Provide helpful and professional service and insurance needs to Account Managers and clients
• Process binder requests, endorsements, policies, etc.
• Verify critical information for file documentation: premiums, policy numbers, claims reports, forms, etc.
• Provide exceptional customer service via phone and email
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Collaborate with internal departments to meet customers' needs

Apply Now!

Why Work with Insurance Relief?

We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities. Give us a call to hear about all of the other opportunities we have available.

Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

General Summary Works alternately in two member service environments, branch and Call Center, to deliver highly accurate, consistent, friendly, and professional service. Responsible for processing financial transactions, responding to inquiries, fulfilling requests, and troubleshooting concerns. Determines member needs and recommends products and services by having conversations to deepen member relationships. Effectively and accurately utilize Credit Union's systems and resources.

Position Duties & Functions

• Performs general and vault teller functions such as receiving and cashing checks and cash for deposits, examining checks for endorsements, accepting and processing loan payments, cashing checks, and paying out money.
• Keeps records of money and negotiable instruments involved in financial transactions, entering transactions into computer.
• Balances currency, coin, and checks.
• Processes non-monetary mail transactions including deposit verifications, address changes, check orders, statement questions, requests for copies, etc.
• Processes membership applications and collects initial deposits.
• As needed, removes deposits, counts and balances, and replenishes cash in automated teller machines and express drop boxes.
• Identifies member needs by reviewing account data and promotes new and additional products and services to enhance members' financial satisfaction. Completes a member profile questionnaire during member interactions.
• Identifies sales prospects and follows up on leads to adhere to both individual and branch sales targets as assigned.
• Participates in Business Development events and actively solicits new memberships and promotes additional products and services to existing members.
• Provides information on all Credit Union services, counsels members and prospective members in person or by phone on membership requirements and provides information on all savings and consumer loan products.
• Recognizes and identifies member's deposit and loan needs demonstrating through understanding of all consumer loan products.
• Performs daily branch duties and responsibilities as assigned by manager.
• Assists with monthly audits and reviews branch reports as assigned.

Core Call Center Functions

• Assesses caller needs and provides information to members and potential members on Credit Union membership, products and services, and other pertinent Credit Union information.
• Handles complex member requests and works in multiple workgroups, including Lending, ATM/Debit Card, Online/Mobile Banking, Foreign Currency, Wires and Outbound Service Calls.
• Processes all financial and account maintenance transactions performed by the Call Center such as fee reversals, transfers, check disbursements, loan payments, address and contact updates, check orders, stop payments, overdraft protection options, and automatic payment solutions. Proficient in sending information and form requests via secure electronic methods.
• Proactively engages member interest in Credit Union products and services. Demonstrates a strong working knowledge and creates the opportunity to make referrals or opens additional accounts.
• Educates members on how to reach financial goals, complex procedures, and self-serve options.
• Trouble-shoots and resolves member issues within assigned authority using resources available to ensure service level agreements are met. Escalates concerns when necessary to appropriate individuals in a timely manner serving as the member advocate.
• Identifies trends and system issues impacting members and reports to appropriate lines of business and management.
• Adheres to security and confidentiality protocols, operational procedures, and best practice guidelines.
• Documents member interactions accurately and clearly in our customer relationship management system.

Other Call Center Functions

• Completes required security and regulatory online training modules.
• Stays current with emails, knowledgebase, and Intranet content.
• Trains other agents and assists with answering questions on Zoom.
• Performs other duties as assigned by Call Center manager.
• Other duties as assigned.

Position Requirements

Experience and Education

• 1 - 2 years' branch, call center, or related financial services or customer service experience required.
• High school diploma, GED, or equivalent.
• Equivalent combination of education and experience may substitute for stated qualifications.

Knowledge and Skills

• Ability to write and speak effectively in English using correct spelling and grammar.
• Excellent listening skills with the ability to reflectively respond.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

Competencies

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Ability to understand and align with our core competencies through daily projects and tasks:

Physical Demands

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary and Benefits:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: Range: $18.30 - $25.17 per hour

Equal Employment Opportunity Statement:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 8 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click