Information Technology Jobs in Emerald Hills, CA

Job Title: Regional Vice President of Sales (East Coast)

Department: Business Development

Location: Remote (Located in San Diego area)

Job Type: Full-time

About Cinnamon

Cinnamon is a healthcare technology company dedicated to improving patient access to care by automating and streamlining patient assistance and affordability workflows. We partner with healthcare organizations and life sciences companies to reduce friction in financial assistance processes, improve data integrity, and ensure secure, compliant exchange of healthcare data. Our mission is to help patients access the care they need faster, with less administrative burden across the healthcare ecosystem.

Role Summary

Cinnamon is seeking a Regional Vice President of Sales focused on direct pharmaceutical manufacturer relationships to drive enterprise growth across a defined territory.

This role is ideal for a senior sales leader with deep experience selling patient access, affordability, adherence, hub services, or healthcare workflow technology to pharmaceutical companies.

The Regional VP will own a regional enterprise quota and be responsible for new logo acquisition and expansion within existing pharmaceutical accounts. The role requires a consultative sales approach and the ability to navigate complex buying groups across brand teams, market access, patient services, and commercial operations.

This is a highly visible role that partners closely with the CEO, Chief Revenue Officer, and product leadership to shape Cinnamon’s direct pharma go-to-market strategy.

Key Responsibilities

Enterprise Sales Leadership

• Own a regional enterprise quota focused on pharmaceutical manufacturers.
• Lead complex consultative sales cycles involving brand teams, market access leaders, patient services organizations, and commercial operations stakeholders.
• Drive new logo acquisition while expanding relationships with existing pharma clients.
• Build and maintain a strong pipeline aligned with revenue targets.

Strategic Account Development

• Develop executive relationships within pharmaceutical companies across commercial, brand, and access functions.
• Identify opportunities where Cinnamon’s platform can improve patient affordability, access workflows, and data exchange across the patient journey.
• Partner with internal leadership on strategic opportunities, pricing strategy, and deal structuring.

Go-To-Market Execution

• Execute Cinnamon’s direct pharma sales strategy within an assigned territory.
• Identify priority accounts and develop targeted account strategies.
• Provide ongoing market intelligence and competitive insights to leadership.

Cross-Functional Collaboration

• Partner with Product, Implementation, and Customer Success teams to ensure successful client onboarding and long-term account growth.
• Collaborate with peer sales leaders to refine messaging, positioning, and sales strategy.
• Maintain disciplined CRM management and accurate revenue forecasting.

Required Qualifications

• 10+ years of enterprise sales experience in life sciences or healthcare technology.
• Proven success selling solutions directly to pharmaceutical manufacturers.
• Experience selling solutions related to patient access, affordability programs, hub services, specialty pharmacy, adherence, or healthcare workflow automation.
• Strong relationships with stakeholders across brand teams, market access, patient services, and commercial operations.
• Track record of closing complex enterprise deals with multi-stakeholder buying groups.
• Experience selling SaaS, technology platforms, or healthcare services into pharma organizations.
• Exceptional executive communication and presentation skills.

What We Offer

• Competitive base salary plus performance-based commission.
• Opportunity to shape and lead Cinnamon’s enterprise pharma sales strategy from the ground up.
• High visibility and close partnership with executive leadership.
• A mission-driven culture focused on improving patient access to care.
• Significant growth and leadership development opportunities as the company scales.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role to .

Lawrence Harvey has been engaged by a technology company developing AI-driven software for large-scale industrial construction projects in a position that is critical to commercializing a portfolio of intelligent workflow tools embedded directly into real-world operations.

They are looking for a Product Manager who will own the end-to-end lifecycle of multiple AI agents, from discovery and rapid prototyping through pilot validation and scaled deployment. This individual will work closely with engineering and field stakeholders to map real workflows, define product direction, and merge a portfolio of agents into a cohesive commercial offering.

The successful candidate will be joining a highly technical, fast-paced, and collaborative team operating in a hands-on discovery environment and will play a key role in shaping how AI is applied to complex construction programs.

This is an opportunity to join a technology-driven organization in a role that offers true ownership, measurable impact, and direct exposure to executive leadership while building products that improve how large industrial projects are planned and executed.

The Ideal Candidate has:

• 4+ years of Product Management experience delivering B2B software from discovery through launch and iteration

• Experience building workflow-driven software tools, ideally within construction, EPC, infrastructure, or industrial environments

• Strong ability to translate operational processes into clear product artifacts, roadmaps, and measurable success metrics

• Exposure to AI, automation, enterprise integrations, or systems-of-record environments is a plus

If this aligns well with your experience, please feel free to APPLY NOW

Company Description

Whissle is bridging the missing link in multi-modal AI. We are moving beyond the slow, broken "turn-based" experience of current AI solutions to pioneer Streaming Intelligence. Our platform continuously interprets meaning from live multi-modal input streams (voice, text, visual) to trigger instant, contextual actions and achieve faster task completion. This zero-wait, real-time approach creates a hands-free, hyper-personalized, and ambient interaction experience.

Role Description

As the VP of Product, Streaming Intelligence, you will be the definitive product owner and strategist for Whissle's core technology and APIs. Your mission is to define, prioritize, and drive the execution of a product roadmap that capitalizes on our Streaming Intelligence differentiator.

You will work closely with the CEO, the AI/ML, and Software Engineering teams to transform our advanced models into scalable enterprise solutions.

Product Strategy & Vision

• Own the Streaming Intelligence Vision: Define the long-term product strategy on Advanced Streaming Intelligence for speech, text, and visual input streams.
• Platform Roadmap Leadership: Develop and execute the product roadmap for the Intelligence-API and the Ambient-BOT platform components.
• Monetization & Market Expansion: Identify and prioritize the next categories of consumer and enterprise applications—from hyper-personalized search to audio-visual NPC controls—that can be enabled and monetized by our zero-wait technology.

Enterprise & Execution

• Drive Enterprise Deployment: Oversee the productization and successful deployment of the platform for major enterprise clients, directly contributing to company goals.
• Domain Adapter Strategy: Guide the development of domain adapters (e.g., HR, CX, e-commerce) to facilitate specialized enterprise use cases.
• Security & Compliance as a Feature: Ensure all products meet high standards for security, data privacy, and compliance (e.g., SOC2/HIPAA), productizing features like real-time redaction and non-storage of sensitive information transmission.

Leadership and GTM

• Guide the Part-Time PM: Work in partnership with the existing Product Manager to ensure tactical execution, including the launch of the Whissle App v1 and successful paid pilot programs.
• Market Leadership: Analyze competitor activities (e.g., turn-based systems like ChatGPT, Gemini, Perplexity) and use these insights to solidify Whissle's differentiated market positioning.

Qualifications

• 10+ Years of Product Leadership experience, with a proven track record of bringing highly technical B2B/Enterprise products to market.
• Deep Technical Expertise in AI/ML, particularly in the areas of speech, language processing, signal processing, or multi-modal AI.
• Exceptional Strategic Planning skills, with prior experience scaling a product which needs real-time intelligence, broad technology skills and experience.
• Strong Business Acumen in SaaS, enterprise licensing, and API revenue models.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field; a Master's or PhD is a strong plus (especially given the team's academic background).
• Experience with building startups will be preferred

Compensation

We are on-boarding visionary leadership on equity basis before we raise suitable money from investors in the loop.

Vice President, Regulatory Affairs & Quality

San Francisco Bay Area (Hybrid)

We are partnering with a venture-backed, early-stage medical device company in the San Francisco Bay Area developing a next-generation software-driven surgical platform leveraging AI to transform procedural care.

With strong early momentum and a clear path toward clinical and regulatory milestones, the team is looking to bring on a Vice President of Regulatory Affairs & Quality to build and lead the entire RA/QA function from the ground up.

The Opportunity

This is a true foundational leadership role, reporting directly to the executive team, where you will:

• Own and define the regulatory and quality strategy for a novel AI-enabled medical device platform
• Lead FDA interactions and act as the primary point of contact with the agency
• Drive 510(k) submissions from scratch (including strategy, authoring, and execution)
• Build and scale a fit-for-purpose Quality Management System (QMS) aligned with FDA and ISO 13485
• Partner closely with R&D, Software, Clinical, and Executive leadership to align regulatory pathways with product development
• Prepare the organization for key inflection points including submissions, audits, and early commercialization

What We’re Looking For

• 10–15+ years of experience in Regulatory Affairs / Quality within medical devices
• Proven track record leading 510(k) submissions from concept through clearance
• Strong experience with software-driven / SaMD / AI-enabled technologies
• Deep understanding of FDA regulations, design controls, and QMS implementation
• Prior experience in an early-stage or startup environment (highly preferred)
• Demonstrated ability to operate as a hands-on leader and strategic partner

Why This Role

• Opportunity to own and build the RA/QA function from zero
• Work directly with an experienced leadership team and investors
• Be part of a company tackling a high-impact clinical problem with differentiated technology
• Significant influence on regulatory strategy, product direction, and company trajectory

At Amazfit, design and technology move together.

We create smart wearables that blend elegant form, human-centered function, and cutting-edge innovation — from performance-driven sports watches to lifestyle products that express personal style.

Our mission is simple: help people live healthier, more connected lives through design that feels natural, looks beautiful, and works effortlessly.

Join our passionate design team, where creativity, craftsmanship, and technology come together to shape the future of wearables.

What You’ll Do:

As an Industrial Designer, you’ll take ideas from concept to production — shaping next-generation wearables that define Amazfit’s design identity. You’ll collaborate across disciplines including product management, UX, engineering, and marketing to bring bold, refined ideas to life.

• Create inspiring design concepts through sketching, 3D modeling, and visual storytelling
• Develop details across CMF, ergonomics, and manufacturability with precision and creativity
• Collaborate with mechanical and manufacturing partners to ensure design intent through production
• Explore new materials, finishes, and trends to keep Amazfit products ahead of the curve
• Present ideas clearly through visuals, mockups, and prototypes
• Contribute to the evolution of Amazfit’s design DNA and product strategy

What We’re Looking For:

• 4+ years of experience in industrial/product design (wearables, lifestyle, or consumer electronics preferred)
• A portfolio showcasing creative process, aesthetic sensitivity, and production-ready design
• Proficiency in SolidWorks, Creo or Rhino, KeyShot, and Adobe CC
• Strong understanding of CMF, DFM, and real-world manufacturing constraints
• Deep sense of aesthetics and style, able to contribute to female-oriented design such as rings or jewelry-related projects
• Experience or background in jewelry design is highly preferred
• Proactive, open-minded, and passionate about design and innovation
• Comfortable working in a collaborative, cross-functional environment
• Bachelor’s degree in Industrial Design or equivalent

Bonus Points:

• Experience designing wearable or sports-related products
• Skills in graphic, motion, or interaction design
• Understanding of UI/UX principles

Benefits of Working At Zepp Health:

• Competitive salary, Vacation day, sick day
• Health insurance, Vision insurance, Dental insurance, life insurance
• 401K & Matching
• Year-end Bonus pay
• Other Benefits

Zepp Health is an Equal Opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc).

Role: Engagement Manager– Digital Health Experience

Location: Remote (U.S.)

Duration: 6-Month Contract

Working Time Zone: PST (Pacific Time Zone)

Position Overview

We are seeking a Engagement Manager– Digital Health Experience to lead the deployment, adoption, and engagement optimization of mobile digital health applications within the U.S. healthcare ecosystem. This role requires a hands-on professional with strong experience in launching digital health platforms, managing deployments, and driving sustained patient engagement through data-driven engagement strategies.

The ideal candidate will have experience deploying consumer-facing healthcare applications used by patients across providers and payer organizations, while leveraging engagement tools and analytics platforms to improve patient adoption, retention, and usage metrics such as DAU/MAU.

This role will work closely with product, engineering, digital marketing, and care management teams to ensure successful rollout of mobile applications and to design engagement loops that increase patient participation and long-term platform usage.

Key Responsibilities

• Lead deployment and rollout of mobile digital health applications across healthcare provider or payer environments.
• Manage end-to-end implementation and project management of digital health platforms, ensuring successful launches and smooth adoption by patient populations.
• Design and implement patient engagement strategies and engagement loops to drive consistent application usage and retention.
• Utilize engagement platforms such as , Intercom, Mixpanel, or similar tools to design communication workflows, patient messaging, and engagement campaigns.
• Monitor and optimize digital engagement metrics, including DAU, MAU, retention rates, and user engagement trends.
• Analyze user behavior data and analytics to improve patient onboarding, engagement journeys, and digital experience.
• Collaborate with product, analytics, and engineering teams to continuously enhance patient engagement features and workflows.
• Coordinate with healthcare stakeholders to ensure digital tools align with clinical workflows and patient care programs.

Required Qualifications

• Strong experience in deploying and managing digital health applications within healthcare provider or payer environments.
• Hands-on experience in project management and platform implementation for consumer-facing digital products.
• Experience driving user engagement, retention, and adoption for mobile or digital applications.
• Familiarity with engagement platforms such as , Intercom, Mixpanel, or similar customer engagement and analytics tools.
• Experience tracking and optimizing digital engagement metrics such as DAU, MAU, retention, and user lifecycle engagement.
• Strong analytical and problem-solving skills with the ability to translate data insights into engagement improvements.

Preferred Qualifications

• Experience working within digital health, healthcare technology, or healthcare consumer platforms.
• Familiarity with healthcare ecosystems including provider systems, payer platforms, and patient engagement solutions.
• Experience integrating engagement tools with mobile health applications or digital health platforms.
• Background working with health systems, health plans, digital health startups, or healthcare technology consulting firms.

Integrated Facilities Management Group developed the industry’s first anode-less cell design, which delivers high energy density while lowering material costs and simplifying manufacturing. Our innovative battery cell technology can store energy more efficiently and reliably than today’s lithium-ion batteries.

Description:

Integrated Facilities Management Group developed the industry’s first anode-less cell design, which delivers high energy density while lowering material costs and simplifying manufacturing. Our innovative battery cell technology can store energy more efficiently and reliably than today’s lithium-ion batteries.

We are hiring a Facilities Technician to help build out a world-class R&D and pilot-production facility at Integrated Facilities Management Group. You will join a team charged with maintaining equipment and ensuring facility equipment uptime to help scale its operations to commercialize the company’s groundbreaking energy storage technology.

Responsibilities:

• Executes daily, monthly, and quarterly facilities & equipment inspections/maintenances.
• Acts as a contact while on shift for any building issues (climate control, odors, smoke, spills, damage, emergencies, and repairs).
• Supervises contractor performance and works closely with outside vendors and contractors to ensure work is completed according to specifications.
• May act as project coordinator for all size projects, including large-scale repair and new facility projects.
• Solicits bids and quotes from vendors.
• Monitors and replaces light bulbs in all assigned facilities, as needed.
• Makes minor plumbing repairs, as necessary.
• Coordinates and assists with departmental and employee moves.
• Performs basic electrical work and determines when an electrician is required.
• Performs maintenance duties as assigned by the Facilities Manager.
• Carries out work orders in a timely manner per our computer maintenance management system.
• Monitors the building automation system to ensure all facilities equipment is running without issues.
• Works directly with the EH&S team to ensure a safe workplace, manage fire life safety systems, and hazardous waste programs.
• Works with the equipment maintenance team on projects regarding Facility and Manufacturing/R&D.
• Supports and develops processes regarding preventative maintenance, team process development, standard operating procedures, and LOTO documentation creation.
• Performs any other tasks as directed by the Facilities Manager.

Minimum Requirements:

• Must have knowledge in HVAC, commercial electricity, commercial plumbing, fire life safety, hazardous waste, EH&S, and project management.
• Proven experience in a lab R&D/Manufacturing environment as a Facilities Technician/Maintenance Technician or a technical degree from a 2-4 year program.
• Committed to delivering high-quality results and shares our real passion for our mission.
• Proficient in computer software, including Microsoft Office, CMMS, BMS, BAS, ALC, Microsoft Word & Outlook, Excel. AutoCAD preferred but not required.

Physical Requirements:

• Ability to walk, bend, stoop, balance, crawl, and reach for extended periods of time.
• Must be able to utilize/view a PC and/or monitor.
• Must be able to lift 50 lbs.
• Must be comfortable and able to work on a ladder of 20 feet.
• Must be able to navigate multiple flights of stairs.
• Must be able to work independently without direct supervision.

Who We Are

At TRADEMARK, we transform bold ideas into jaw-dropping experiences. As a global corporate event production agency, we collaborate with leading brands across technology, entertainment, and beyond to design experiences that captivate and inspire. From large-scale conferences to intimate brand activations, we deliver the extraordinary.

With more than 25 years of experience, TRADEMARK has partnered with industry leaders such as Adobe, Clay, and Lucasfilm to engage the most discerning audiences. We balance big picture strategy with flawless execution, drawing on insider expertise from the brands we serve and a deep understanding of what excellence looks like in the real world.

TRADEMARK upholds sustainability, diversity, equity, and inclusion across all regions where we operate, ensuring our solutions are mindful of social impact at every stage of the process.

The Role

TRADEMARK is seeking a Creative Director to lead the development of bold experiential concepts that help define and win new business opportunities.

You will partner closely with the VP of Growth and executive leadership during the earliest stages of opportunity development, shaping creative vision and translating strategy, narrative, and spatial thinking into compelling experiential brand systems.

This is a strategic and highly visible leadership role. You will join leadership in pitching new business, presenting creative direction to clients, and guiding multidisciplinary teams toward cohesive experiential solutions.

Beyond the pitch phase, you will remain engaged as projects move into production, partnering with designers and producers to ensure the original creative vision carries through to execution.

You will also contribute to the evolution of TRADEMARK’s brand and creative point of view across agency marketing and storytelling.

This role begins as a contract engagement with the intention of evolving into a full-time Creative Director position as the partnership and business needs grow.

What You’ll Do

Creative Leadership & Vision

• Define and lead the creative vision for experiential concepts that translate client objectives into immersive brand experiences
• Develop clear visual narratives and storytelling frameworks that elevate proposals, presentations, and pitch materials
• Guide creative direction across spatial design, environmental graphics, brand systems, and audience journeys
• Ensure concepts balance innovation with feasibility, aligning bold ideas with production realities, budgets, and operational constraints
• Raise the creative bar across TRADEMARK’s work by setting a high standard for design excellence and experiential storytelling
• Serve as a creative leader within the agency, helping shape the evolution of TRADEMARK’s experiential point of view and creative standards

New Business & Strategic Partnership

• Partner directly with the VP of Growth to shape creative strategy during early-stage opportunity development
• Lead creative development for RFP responses, proposals, and new business pitches
• Translate client objectives and revenue strategy into compelling experiential concepts that strengthen TRADEMARK’s ability to win new business
• Join leadership in client presentations, articulating creative vision and rationale with clarity and authority
• Elevate the sophistication of proposals, concept decks, and experiential storytelling throughout the RFP process

Cross-Functional Creative Direction

• Lead collaboration across graphic designers, 3D designers, producers, and fabrication partners to ensure cohesive creative execution
• Provide clear and thoughtful direction that elevates the work of multidisciplinary teams
• Guide concept development from early ideation through presentation and refinement
• Ensure alignment between creative vision and production execution across every stage of the experience
• Champion the creative vision throughout the full project lifecycle, remaining actively engaged with production teams as concepts evolve into real-world environments
• Participate in key creative reviews, design revisions, and milestone presentations during production to ensure the final experience reflects the original concept and strategic intent

Experiential Brand Design

• Lead the development of immersive brand identities for events, conferences, activations, and spatial experiences
• Oversee the creation of renderings, mockups, and presentation materials that communicate both aspiration and feasibility
• Ensure experiential concepts translate successfully into real-world environments, considering materials, scale, fabrication, and operational logistics

Brand Stewardship & Creative Systems

• Maintain and evolve TRADEMARK’s brand identity across proposals, marketing materials, digital presence, and internal assets
• Build scalable creative frameworks and templates that support a growing organization
• Stay ahead of experiential design trends, fabrication innovations, and emerging creative technologies that enhance audience engagement
• Partner with leadership to evolve TRADEMARK’s brand presence and creative narrative, contributing to agency marketing, storytelling, and thought leadership that reflects the sophistication of the work

Who You Are

• 10+ years of experience in experiential design, brand design, or creative leadership within an agency, event production, or experiential marketing environment
• A proven creative leader who has shaped and delivered large-scale experiential programs, conferences, or brand activations
• Demonstrated success leading creative development for new business opportunities, including pitching concepts and presenting creative rationale to clients
• Deep understanding of spatial storytelling, environmental graphics, fabrication processes, and live event production
• Experience working in early-stage project environments, defining creative direction from initial concept through execution
• A confident communicator who can present creative ideas clearly and persuasively to executives and clients
• Experienced leading multidisciplinary teams of designers and collaborating closely with producers, strategists, and fabrication partners
• Proficiency in Adobe Creative Suite, with familiarity across 3D workflows and experiential visualization tools
• A strong strategic thinker with a portfolio that demonstrates refined visual taste, concept development, and real-world experiential execution

Success in This Role

Success in this role means elevating the creative ambition and clarity of TRADEMARK’s experiential concepts while helping the agency win and expand client partnerships.

You will:

• Shape bold, creative visions that transform early-stage ideas into compelling experiential concepts that win new business
• Confidently present and defend creative direction, design strategy, and experiential storytelling to clients and executive leadership
• Guide multidisciplinary teams toward cohesive experiential design solutions across brand systems, spatial environments, and audience journeys
• Raise the overall creative sophistication of proposals, concept decks, and experiential storytelling
• Balance visionary ideas with real-world production considerations, including materials, fabrication, scale, timelines, and budgets
• Ensure the original creative vision carries through from concept to execution by partnering with production teams during planning, revisions, and key creative milestones
• Help position TRADEMARK as a trusted creative partner to clients by delivering thoughtful, memorable, and strategically grounded experiential concepts
• Contribute to the evolution of TRADEMARK’s creative reputation by elevating the agency’s design standards, storytelling, and experiential point of view

Compensation

This role is structured as a contract-to-hire opportunity, beginning as a project-based contract engagement paid through payroll.

The anticipated salary range for the full-time role is $175,000–$325,000 annually, depending on experience, portfolio, and scope of work.

Hourly compensation during the contract phase will be set based on experience and aligned with the full-time salary range.

Equal Opportunity Employer

TRADEMARK is proud to be a minority-owned, woman-owned company and an equal opportunity employer committed to building a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, citizenship status, age, disability, veteran status, or any other status protected under applicable federal, state, or local law.

We are committed to maintaining a workplace free from discrimination and harassment. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, compensation, training, and advancement.

Zoox is seeking a strategic and execution-focused Business Enablement Architect to lead the optimization and scaling of our core business functions in support of the company's rapid growth. Acting as a key liaison between technology teams and operational units including Finance, HR, Legal, Procurement, IT, and Marketing, this architect will drive the design and implementation of scalable, end-to-end business processes. The ideal candidate combines hands-on leadership with a strong strategic vision, ensuring that foundational processes not only meet current business needs but are built to support long-term growth without costly overhauls.

In this role, you will:

• Design and implement scalable, end-to-end business processes across core functions such as Finance, HR, Legal, Supply Chain and Manufacturing, IT, and Marketing.
• Partner closely with both technical and operational teams to ensure business processes are aligned with technology solutions and enterprise strategy.
• Lead cross-functional initiatives to improve efficiency, standardization, and operational readiness in support of Zoox's rapid growth and evolving needs.
• Anticipate and mitigate scalability challenges by architecting solutions that reduce future rework, reimplementation, or technical debt.
• Drive stakeholder alignment and adoption of new processes, ensuring organizational readiness and change management support across all impacted teams.

Qualifications:

• 10+ years of experience in finance and business operations, process design, or enterprise transformation, with at least 5 years driving cross-functional initiatives.
• Proven track record of designing and implementing scalable, end-to-end business processes across multiple functions such as Finance, HR, Legal, Procurement, and IT.
• Strong understanding of enterprise systems (e.g., ERP, HCM, procurement, and workflow tools) and how they integrate with business processes.
• Exceptional stakeholder management and communication skills, with experience aligning diverse teams around shared goals and managing change at scale.
• Strategic mindset with hands-on execution ability, capable of balancing long-term planning with immediate operational needs in a high-growth environment.

Bonus Qualifications:

• Experience scaling business operations in a high-growth or pre-IPO tech environment, particularly within complex or regulated industries like automotive, robotics, or manufacturing.
• Familiarity with business architecture frameworks or methodologies (e.g., Lean Six Sigma, BPMN, TOGAF) to formalize and optimize processes.
• Hands-on experience with enterprise systems like Workday, SAP, Coupa, or ServiceNow, especially in the context of process automation or system integration.
• Background in change management or organizational design, with a track record of driving adoption for new systems or processes.
• Strong data orientation, including comfort with process KPIs, dashboards, or basic analytics, to inform process improvements and measure impact.

Base Salary Range: $252,000 - $303,000 a year

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We're looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Job Description:

Mandatory to have working experience as SRE manager especially in Retail domain application support ( NOT CLOUD /DevOps)

Must have working knowledge on SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI, SLO

Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any observability tools Prefer DataDog or other tools such as Splunk/Dynatrace/ELK/Grafana). This engagement is a customer using Dynatrace,Splunk, PagerDuty hence it is good to have this expertise

Mandatory to have work experience in leading Level 2/Level 3 application support team based out of IND who provide 24x7 coverage.

Should know how to gather & communicate SRE requirement from customers and define SRE roadmap.

Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.

Must have good knowledge on eCommerce platforms in microservice architecture, Sterling OMS , Retail Applications like XStore.

Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA, PIR etc.

Should have knowledge on building process , framework by following ITSM principles, SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)

Must know how to work with the Dev team, cross functional teams.

Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms, present to customers and client leaders.

Manage overall SRE delivery, customer focus mindset , closely work with customer leaderships.

Preferred:

Be a client face at customer site collaborating with client leadership.

Ability to clearly communicate and understand a technical idea/concept.

Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams.

Excellent written and verbal communications skills.

Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.

Capability to work with people in different time zones.

Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.

Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.

Create and maintain detailed documentation.