Information Technology Jobs in De Remote

Join a Global Leader in Workforce Solutions – Net2Source Inc.

Who We Are

Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Position: Talent Development Coordinator

Pay Rate: $28-$30/hr. on W2

Location: Wilmington DE (Hybrid)

Duration: 12+ Months (Possible Extension)

Position Overview

This role provides comprehensive administrative and operational support to the Early Career Talent Development rotation program. Ensure smooth onboarding, program management, learning initiatives, participant engagement, and more. Ideal for someone highly organized, detail-oriented, and comfortable with multiple tasks/technologies to support emerging leaders.

Key Responsibilities

• Program Onboarding: Coordinate pre-start meetings, 1-on-1s, notices, database updates, distribution lists.
• Webinars & Townhalls: Organize, schedule, handle logistics, invitations, materials, technical support.
• Rotation Planning & Career Development: Coordinate meetings, prep tasks, scheduling, documentation.
• Communications: Draft/review/distribute updates to participants, business units, leaders.
• 1-on-1 Coordination: Schedule meetings for program managers, participants, mentors, alumni, leaders.
• QDM / NES & Off-Boarding Support: Assist with meetings, exit activities, documentation.
• Learning & Development: Support training sessions (career path, Lean/Six Sigma, foundational/leadership curriculum).
• Mentoring Program: Administer matching, scheduling, progress tracking.
• Participant Committee & Recruiting Events: Organize activities, events; prep logistics, materials; support student/professional recruiting.
• Student Program Support: Onboarding, events, communications.
• Systems Maintenance: Update resources in SharePoint, OneNote, Teams, Yammer/Viva Engage, Forms, Customer Voice, Power BI, Power Automate, Kahoot! or similar.

Qualifications

• Bachelor’s degree (or equivalent experience) in business admin, HR, or related field preferred.
• Strong organizational/multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency with Microsoft 365 and collaboration tools.
• Experience in learning/development/leadership programs is a plus.
• Discretion with confidential information.

Why Work With Us?

We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

America’s Most Honored Businesses (Top 10%)

Fastest-Growing Staffing Firm by Staffing Industry Analysts

INC 5000 List for Eight Consecutive Years

• Hand finish, grind and polish metals with precision, according to the documented procedure and specific alloy specifications.
• Understands basic terminology and anatomy.
• Understands Rx and work ticket.
• Utilizes magnification tools as needed.
• Utilizes hand and power tools as needed.
• Participates in Company sponsored training and meetings as required.
• Participates in lean projects as required.
• Other duties as assigned.

• Excellent hand-eye coordination
• Strong ability to read, listens, comprehend, retain and execute on written and verbal instructions
• High level of organizational skill with the ability to prioritize work
• Ability to lift up to 25 pounds
• Must be able to read, write, speak and understand English

• Preferred: High school diploma or GED equivalent

• Wet Grinder
• Sharp Tools/Instruments
• Investment material
• Lathe
• Hand piece
• Boil Out
• Acrylic

• Regularly required to sit, stand, walk, and/or reach.
• Exhibit fine motor skills and/or perform repetitive motions.
• Read and interpret prescriptions and other required documentation.
• Ability to effectively communicate technical information.
• Vision capabilities: depth perception, attention to detail, and/or color.

Are you interested in making a difference in various units? This is your chance to sharpen and grow your skills while getting to know our patients, who appreciate the knowledge and skills that you offer!

Christiana Hospital in Newark, DE, a part of Christiana Care Health System is seeking an leader to work as a Nurse Leader Emeritus. Provide leadership and support of new and transitioning nurse leaders in the department of nursing to reduce early leadership burnout and turnover; and strengthen leadership confidence and effectiveness. Support leaders through staffing and workforce challenges. Coach leaders through performance management conversations. Assist leaders with time management and prioritization; leading through change; and resilience and role sustainability.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Graduate of an accredited school of nursing.

Master’s degree required. 

Professional certification required; Nurse Leader certification required

Five years of appropriate clinical and leadership experience

Greater than 5 years formal leadership experience

By joining our team, you will play a pivotal role in transforming care delivery and improving safety standards across our organization.

What are we about: Our mission as an organization is to serve our neighbors as expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value. This is our promise to you. As a nonprofit health system, our mission is one of service. We believe that the key to providing truly great health care is to partner with our patients and their families, building a system of care that is effective, affordable and valuable to everyone who is touched by it.

ChristianaCare has the most advanced health care technology available to help meet your needs. But more important than the technology is our commitment to partner with you to meet your individual needs. We want to care for you and help you live the healthy life you want to live.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Immediate need for a talented Laboratory Technician - I (Assistant). This is a 12+months contract opportunity with long-term potential and is located in De Soto, KS(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-08640

Pay Range: $20 - $21.44/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Note:
• 1year assignment with possibility of extension.
• M-F(8AM-5PM CST or 9AM-6PM CST)
• Lab absed role.
• 100% onsite.
• Responsible for preparation/sterilization/maintenance of media / solutions / glassware / equipment.
• Responsible for receipt / coordination / distribution of incoming lab testing materials including all test samples.
• Responsible for shipment of test samples to other sites and regulatory agency under strict shipment conditions and requirements.
• Perform routine quality control procedures including environmental monitoring observations.
• This position requires an understanding of the principles underlying the testing procedures used in the areas of assignment. In addition, a basic understanding of the material being evaluated (virus, bacteria, cell line) is also required.
• Enter test results in the appropriate tracking system.
• Crosscheck wet records with information in the tracking system and evaluate test dispositions (satisfactory, unsatisfactory, inconclusive, no test).
• Report to QC Management all unusual, nonroutine occurrences when performing tasks.
• This includes completing the necessary documentation.
• Prepare and qualify test reagents/supplies/solutions/media.
• Participate in the creation/revision of SOPs/test methods/test worksheets for testing performed in the area(s) of assignment.
• With limited guidance, troubleshoot basic and midlevel test methods.
• Peer Record Review

Key Requirements and Technology Experience:

• Key Skills;“lab”, “laboratory”,”gmp”.
• Minimum qualification: HS Diploma/GED
• Preferred: Bachelor's degree in a related field with no experience, an Associate degree in a related field with 2 or more years of experience, high school diploma or equivalency with at least 5 years relevant experience in a related field.
• Familiarity with basic to moderately complex laboratory techniques and procedures required.
• General knowledge in the areas of biology and chemistry.
• A high level of organization, tact and patience.
• Ability to work independently or in a team atmosphere with minimal supervision.
• Ability to follow oral and written instructions.
• Ability to handle large amounts of detailed work and work on several projects at one time.
• Good mathematics and writing skills.
• Ability to work in a team with people from both inside Quality Control as well as other departments such as Research and Development and Manufacturing.
• Ability to lift and move material (i.e., lifting up to 25 lbs.) manually and through the use of dollies/hand trucks.
• Software: MS office suite.

Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Registered Nurse (RN) - Acute Care Rehabilitation

PT Night Shift - Hours: 7a-7p Weekends & holidays per staffing guidelines.

Wilmington, DE

ChristianaCare - Wilmington Hospital is seeking an experienced Registered Nurse (RN) for its Acute Care Rehabilitation Center.

ChristianaCare Rehabilitation Services at Wilmington Hospital helps our patients reclaim their independence and activity level, putting them back on the road to their best health. We are an accredited Comprehensive Inpatient Rehabilitation Facility with specialty accreditation in stroke, brain injury, and limb loss by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Our team of specially trained healthcare professionals at the ChristianaCare Center for Rehabilitation at Wilmington Hospital (CRWH) is dedicated to rehabilitation to help patients regain or improve the skills needed for daily life. Patients receive nursing care, the medical staff manages medical problems, and rehabilitation is provided in our state-of-the-art center. We are internationally recognized and accredited as a Comprehensive Inpatient Rehabilitation Facility with specialty accreditations in stroke, brain injury, and amputation by the Commission on Accreditation of Rehabilitation Facilities (CARF).

ChristianaCare Offers:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual rollover and opportunities to cash out.
• 12-week paid parental leave.
• Tuition assistance
• Incredible Work/Life benefits including annual membership to , access to backup care services for dependents through , retirement planning services, financial mentor, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and much more!

Education & Experience Requirements:

• Delaware RN License or Compact Nursing License required.
• Associate Degree in Nursing (ADN) required. Applicants must commit to obtaining a BSN within three years of the hire date.  
• Minimum of one year of RN experience required.  
• Preferred Experience: 1-2 years in Rehabilitation, Med/Surg, or Stepdown.
• Basic Life Support (BLS) certification required.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Registered Nurse (RN) - Pediatric Care Center

Part Time ; 48 hours/pay

Night Shift (7PM - 7AM)

Weekend & Holiday commitment per the guidelines of the department

Newark, DE

ChristianaCare is seeking a Registered Nurse to join our Pediatric Care Center, located within the Women’s & Children’s building on our Newark Campus.

Our Pediatric Care Center features 14 beds and provides a unique blend of emergency and general pediatric acute care. As a Pediatric Care Center RN, you will care for patients from birth through age 17 with a wide range of conditions, including RSV, sepsis, asthma, fractures, gastrointestinal illnesses, head and body injuries, high fevers, infections, abdominal pain, and more.

This role offers an excellent opportunity to expand your pediatric nursing skills while working in a collaborative, team‑focused environment dedicated to delivering high-quality, family-centered care.

Learn more about our 24 hours a day, 7 days a week Pediatric Care Center here.

Education and Experience Requirements:

• BSN required or commitment to obtaining BSN within three years of date of hire

• Two years of Acute Care RN experience strongly preferred

• Pediatric, pediatric emergency, emergency department or critical care experience strongly preferred.

• Delaware RN licensure or eligibility for licensure in the state of Delaware

• BLS Certification required; ACLS & PALS certifications preferred.

ChristianaCare Offers:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions

• Generous paid time off with annual roll-over and opportunities to cash out

• 12 week paid parental leave

• Tuition assistance

• Incredible Work/Life benefits including annual membership to , access to backup care services for dependents through , retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About ChristianaCare

Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system, Magnet Designated and continually ranked by U.S. News & World Report as a Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Registered Nurse (RN) - 3B General Medical Unit

PT Day Shift (Hours: 7a-7p) Weekend & Holidays - per department guidelines)

Newark, DE

Christiana Care Hospital in Newark seeks a Registered Nurse (RN) for our 3B General Medical Unit to work PT Day Shift, 24-hour weekly. 

The scope of services on 3B Medical encompasses a variety of diagnoses including but not limited to:

• Diabetes
• GI Bleed
• Chronic obstructive pulmonary disease
• Sickle Cell and pancreatitis diagnoses

It is a growing team that is strong in leadership and mentorship for career success.

About Us:

Our mission as an organization is to serve our neighbors as expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value. This is our promise to you. As a nonprofit health system, our mission is one of service. We believe that the key to providing truly great health care is to partner with our patients and their families, building a system of care that is effective, affordable, and valuable to everyone who is touched by it.

ChristianaCare Offers:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual rollover and opportunities to cash out.
• 12-week paid parental leave.
• Tuition assistance
• Incredible Work/Life benefits including annual membership to , access to backup care services for dependents through , retirement planning services, financial mentor, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Education & Experience Requirements:

• BSN preferred.
• ADNs required. Candidates are required to commit to obtaining a BSN within three years of the hire date.
• RNs must have at least one year of experience.
• RNs with 1-2 years in acute care or sub-acute care experience is preferred.
• BLS required.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

This is an in-person, Monday-Friday position at our NEW location: 4320 Westown Pkwy, STE 100, West Des Moines, IA 50266

Highlights:

Step into the fast-paced world of oral surgery as an Oral Surgeon Surgical Assistant! Your role is pivotal, aiding surgeons with precision during procedures and meticulously documenting patient care. From preoperative tasks to maintaining sterile environments, your expertise ensures smooth operations. Engage in strategic discussions with surgeons, monitor patient status, and handle advanced equipment with finesse. Dive into the heart of dental care, obtaining vital radiographs and crafting detailed patient narratives.

Who We Are:

Our practice is dedicated to exceptional oral surgery in a comforting environment, prioritizing patient needs through collaboration with their general dentist. Our vision is global leadership in oral health, focusing on outstanding patient experiences and industry standards. We foster a positive work environment with career growth opportunities, comprehensive benefits, and a supportive culture that values work-life balance. Our goal is to empower employees to deliver excellent patient care and build strong relationships with referring dentists.

What We Offer:

We prioritize your personal and professional well–being, covering aspects from health to financial and social welfare. 

 Required Qualifications: 

Preferred Qualifications: 

Paradigm Oral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

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The Insurance Agent (Licensed Personal Lines, P&C) - Remote works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Must have an active resident license to sell Property & Casualty insurance with preferably NO Appointments and be Spanish/English Bilingual

PLEASE INCLUDE CURRENT/ACTIVE LICENSE AND NPN NUMBER

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Best Company Culture, and Best Companies for Career Growth awards every year? Then an Insurance Agent (Licensed Personal Lines, P&C) - Remote position at Concentrix is just the right place for you!

As an Insurance Agent (Licensed Personal Lines, P&C) - Remote, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Insurance Agent (Licensed Personal Lines, P&C) working from home, you will:

• Be efficient in navigating multiple systems.
• Actively listen and ask questions to identify customer needs.
• Advise on plan options, coverages, and pricing.
• Process new and/or amended enrollments.
• Ensure our clients' customers enjoy authentic experiences.
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Insurance Agent (Licensed Personal Lines, P&C) - Remote role include:

• 1 + years of customer service experience
• Active resident license to sell P&C insurance
• Verifiable High school diploma or GED
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking with strong problem-solving skills
• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps)
• Must reside in the United States or have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $18 and $20 (pay rate will not be below applicable minimum wage). Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Paid training (Classroom: 8 Weeks and Transition: 7 Weeks)
• Lucrative employee referral bonus opportunities
• DailyPay enrollment option to access pay early, when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day and more
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE .

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.