Legal Office Associate - Entry Level
$22 - 23
USD
Job Description
Customer Experience Specialist I (Entry Level)
The Customer Experience Specialist I is an entry‑level customer service role supporting Consumer Direct Lending operations. This position serves as the primary point of contact for consumers after their initial discussion with a licensed loan officer, guiding them through the loan origination process. The role plays a critical part in delivering a positive customer experience while supporting efficient mortgage fulfillment processes.
Handle high‑volume inbound calls and place outbound calls to consumers regarding mortgage loan inquiries
Send and respond to inbound and outbound text messages (with consumer consent), emails, and chats
Manage a pipeline of up to 75 active loan files while meeting production and quality standards
Perform routine data entry, validation, and basic loan research to resolve customer inquiries
Collaborate with internal departments to support issue resolution and loan processing
Follow established policies, procedures, and compliance requirements
Demonstrate behaviors aligned with organizational culture and customer‑focused values
Mortgage and/or financial services call center experience preferred
General understanding of mortgage regulations (Federal, State, and Local) is a plus
Strong customer service mindset with excellent verbal and written communication skills
Proficient with computers and common applications (Microsoft, Google, etc.)
Entry Level
Job Type & Location This is a Contract to Hire position based out of Carrollton, TX.
available for this temporary role may include the following:
• Medical, dental & vision
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Application Deadline This position is anticipated to close on Apr 3, 2026.
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Customer Experience Specialist I is an entry‑level customer service role supporting Consumer Direct Lending operations. This position serves as the primary point of contact for consumers after their initial discussion with a licensed loan officer, guiding them through the loan origination process. The role plays a critical part in delivering a positive customer experience while supporting efficient mortgage fulfillment processes.
Handle high‑volume inbound calls and place outbound calls to consumers regarding mortgage loan inquiries
Send and respond to inbound and outbound text messages (with consumer consent), emails, and chats
Manage a pipeline of up to 75 active loan files while meeting production and quality standards
Perform routine data entry, validation, and basic loan research to resolve customer inquiries
Collaborate with internal departments to support issue resolution and loan processing
Follow established policies, procedures, and compliance requirements
Demonstrate behaviors aligned with organizational culture and customer‑focused values
Mortgage and/or financial services call center experience preferred
General understanding of mortgage regulations (Federal, State, and Local) is a plus
Strong customer service mindset with excellent verbal and written communication skills
Proficient with computers and common applications (Microsoft, Google, etc.)
Entry Level
Job Type & Location This is a Contract to Hire position based out of Carrollton, TX.
available for this temporary role may include the following:
• Medical, dental & vision
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Application Deadline This position is anticipated to close on Apr 3, 2026.
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
