Information Technology Jobs in Cockeysville

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).

Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses

This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.

Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.

As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.

Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.

Key responsibilities include:

• Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
• Schedule, reschedule, and confirm patient appointments accurately and efficiently
• Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
• Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
• Maintain strict compliance with HIPAA and patient privacy regulations
• Communicate with patients using a professional, empathetic, and service-oriented approach
• Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
• Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
• Contribute positively to a fast-paced, team-oriented environment
• Other duties assigned as deemed necessary by management

Required Skills/Abilities:

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
• Strong customer service mindset with the ability to communicate calmly and empathetically
• High attention to detail, including accurate written documentation and data entry
• Ability to follow established workflows, scripts, and policies consistently
• Comfort working in a high-volume, performance-driven call center environment
• Demonstrated reliability, punctuality, and consistent attendance
• Strong time-management skills and accountability in a remote setting
• Ability to work independently while remaining responsive and engaged with a team
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training

Education/Experience:

• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).
• 1-3 years of call center experience (preferred).
• Experience with making outbound sales/service calls (preferred).
• 1-5 years of experience within the healthcare industry (preferred).
• Bilingual preferred (Spanish)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

We're seeking a knowledgeable and detail-oriented Heat Treat Process Engineering Supervisor to lead and support all aspects of the heat treatment operations with a focus on quality, compliance, and continuous improvement.

POSITION SUMMARY:

The Heat Treat Process Engineering Supervisor serves as a technical expert responsible for ensuring the proper thermal processing of materials to meet metallurgical and production requirements meeting all CQI-9 requirements. This role includes overseeing furnace operations, audits, documentation, process control, equipment maintenance, and continuous improvement initiatives.

The ideal candidate will have strong metallurgical knowledge, heat treat process experience, the ability to troubleshoot equipment and process issues, and the ability to manage compliance in a dynamic manufacturing environment. This role has direct supervisory responsibility for Lab Technicians, including scheduling, performance management, training, and ensuring compliance with laboratory testing standards and metallurgical validation requirements.

ESSENTIAL DUTIES (Complete):

• Oversee and manage daily heat treat operations including carburizing, hardening, tempering, and stress relieving
• Ensure compliance with AIAG CQI-9: Heat Treat System Assessment (HTSA) and other applicable standards
• Implement and maintain heat treat process control plans per AIAG guidelines
• Conduct and lead CQI-9 self-assessments, audits, and ensure closure of gaps and non-conformances
• Ensure proper setup, calibration, and operation of furnaces and quench systems
• Monitor thermal cycles and maintain control charts, pyrometry data, and process records per CQI-9
• Support system accuracy tests (SAT), temperature uniformity surveys (TUS), and instrumentation calibration activities
• Ensure all documentation meets internal and customer-specific AIAG compliance requirements
• Collaborate with Engineering, Maintenance, and Quality to address process improvements and problem-solving
• Perform metallurgical inspections including hardness testing and microstructure verification
• Provide technical guidance to operators and maintenance personnel on best practices
• Develop and optimize heat treat process parameters including atmosphere control, quench severity, and thermal cycle design to meet metallurgical and dimensional requirements
• Atmosphere verification (Carbon Potential, Dew Point, etc.)
• Distortion Mitigation Strategy
• Develop, implement, and maintain training programs to ensure team competency on heat treat systems and compliance
• Lead root cause analysis and corrective action efforts for heat treat-related non-conformities
• Utilize Lean Six Sigma principles to drive cost reduction, efficiency, and quality improvements
• Maintain proper traceability and process documentation for internal and external audits
• Provide technical direction for furnace troubleshooting, repair validation, and upgrade initiatives in coordination with Maintenance
• Perform other duties as assigned or required in support of production and quality goals
• Directly supervise Lab Technicians, including daily work assignments and workload balancing
• Approve timecards, PTO, and manage attendance
• Perform other duties as assigned or required in support of production and quality goals

CORE COMPETENCIES:

• Action oriented: Demonstrates ownership in solving process and compliance issues
• Self-Motivated: Demonstrates ability to take initiative and drive to achieve results. Proactively drives conformance with CQI-9 requirements and continuous improvement
• Accountability: Demonstrates ability to take responsibility and maintains sense of ownership and follow through on commitments. Sets high standards of performance.
• Communication: Demonstrates ability to convey and distribute information effectively and encompass strong speaking, presentation, written and listening skills. Ability to create an environment for open communication, and communicates clearly across departments regarding heat treat and compliance status
• Teamwork: Demonstrates ability to work well with others to accomplish common goals and build a positive climate and trusting relationships within teams.
• Leadership: Demonstrates ability to give direction, motivate, manage and reward performance, provide constructive feedback and foster individual professional development. Trains and guides operators to follow standard operating procedures and compliance guidelines
• Reliability: Demonstrates dependability, accountability and trust. Follows processes and meets commitments. Delivers consistent process performance and regulatory documentation
• Decision-making: Demonstrates ability to discover opportunities in challenges, seek profit and sustainable growth, make courageous while sound decisions and demonstrate a good business understanding. Applies analytical skills and CQI-9 knowledge to make data-driven decisions

KNOWLEDGE, SKILLS & ABILITIES:

• Thorough understanding of heat treatment principles, metallurgy, and thermal processing equipment
• Working knowledge of CQI-9 audits, checklists, gap closures, and AIAG documentation practices
• Familiarity with control system troubleshooting, PLCs, HMIs, and data logging
• Ability to supervise, mentor, and train heat treat personnel on compliance, safety, and process controls
• Skilled in conducting microstructure analysis and hardness testing to validate process results
• Strong organizational and record-keeping skills for always maintaining audit-readiness
• Proficiency in Lean Manufacturing, 5S, and Continuous Improvement
• Physically capable of working in a high-temperature, industrial environment
• Commitment to upholding process integrity and product conformance to specification

WORKING ENVIRONMENTAL CONDITIONS:

• Work involves exposure to high-temperature equipment, hot surfaces, and industrial environments. May encounter fumes, noise, and moving machinery. Personal protective equipment (PPE), including heat-resistant gloves, face protection, and hearing protection, is required. Occasional exposure to quenchants, chemicals, and elevated platforms is expected. Safety training and environmental awareness are critical components of the role.

SUPERVISORY RESPONSIBILITY:

• This role has direct supervisory responsibilities.

The demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

QUALIFICATIONS:

• Bachelors degree in Mechanical, Materials, Metallurgical, or Manufacturing Engineering required.
• Materials Science or Metallurgical Engineering preferred
• 7+ years of hands-on heat treat or metallurgical experience, preferably in automotive or aerospace manufacturing
• Demonstrated knowledge and application of CQI-9 Heat Treat System Assessment requirements
• Familiarity with AIAG standards and automotive core tools (APQP, PPAP, FMEA, SPC, MSA)
• Experience conducting and documenting SAT, TUS, and other pyrometry-related activities
• Experience operating batch and continuous furnaces, quench systems, and thermal processing equipment
• Demonstrates ability to directly supervise lab personnel including assigning work, evaluating performance, managing corrective actions, and developing team capabilities.
• Creates accountability, enforces standards, and drives measurable performance improvements.
• Proficient in hardness testing, blueprint reading, GD&T, and metallurgical inspection techniques
• Strong computer skills including Microsoft Office and plant data collection systems
• Excellent troubleshooting, documentation, and analytical skills
• Commitment to safety, quality, and environmental standards
• Ability to lead and train team members on technical and compliance-related topics
• Ability to work independently, manage multiple tasks, and prioritize effectively

Compensation details: 96 Yearly Salary

PI34bc9acf25ca-26289-39818891

Do you want to become a surrogate? We are now offering a sign on bonus to all qualified and matched surrogates that sign contracts. The first step is to fill out our surrogate application. A fertility specialist will contact you to continue the process. For intended parents interested in surrogacy to start or grow their families please contact us today. The surrogacy process is complex, but we will be with you every step of the way. Call today to get started.

Women who may have the ability to produce eggs but are unable to use their uterus or do not have a uterus, may consider a surrogate. A donated egg may also be used with the surrogate in the event a woman cannot produce her own eggs or her uterus is not intact or insufficient to carry a pregnancy. In either case, the husband's sperm, if viable, may be used.

Using an egg donor unrelated to the surrogate carrier eliminates any biological tie. The egg of the surrogate is never used as part of the assisted reproduction process, so that a surrogate is never in the position of delivering her own biological child.

The basic requirements of a woman to serve as a surrogate are:

• Emotionally stable
• Responsible
• In good physical health
• Non-smoker
• Has had at least one successful pregnancy
• Is capable of carrying a child to full term

A woman is not required to fall within a particular age range to serve as a surrogate, but most intended parents prefer a surrogate under the age of 40. For more information on surrogacy please see the documents on the left side of this page.

In Texas, there is a judicial process for validating the Gestational Contract (the contract between the intended parents and the surrogate). Included within the various requirements for having a Gestational Contract validated by a Texas court is that the intended parents must be married and the surrogate must have previously carried a child to term. Additionally, there are residency requirements that apply to either the surrogate or the intended parents, but not both.

Compensation for a surrogate services generally starts in the range of $35,000 - $40,000, for base compensation with over all fees up to 70k, in many cases. The amount of compensation is dependent upon a variety of factors, including, but not limited to, whether the surrogate carries twins, what procedures a surrogate is required to undergo and whether the delivery is vaginally or by cesarean section.

Job Description & Requirements Gastroenterology Physician StartDate: ASAP Pay Rate: $600000.00
- $600000.00 A gastroenterology group in the Baltimore suburbs is seeking several gastroenterologists to join their growing team.

Youll primarily see outpatient, general GI cases which will provide a comfortable Monday-Friday schedule.

No call is required.

Opportunity Highlights Base salary + wRVU production Bread and butter GI, exclusively outpatient No call, no weekends, 8 am
- 4 pm role Equity offered after one year Sign-on bonus 5 weeks PTO, 1 week CME Full benefits package- health, dental, vision for physician and family fully paid by practice Community Information Baltimore is surrounded by beautiful suburbs known for their excellent schools and beautiful homes.

Youll enjoy living in a thriving, diverse community with easy access to world-class culture and amenities.

Diverse, family-friendly communities Exceptional public and private schools, plus multiple local universities An abundance of outdoor recreation, including fishing, hiking, camping, and boating Convenient access to international airports, historical monuments, shops and restaurants, and professional sports teams Qualifications Candidates must be eligible for medical licensureand must be board-eligible or certified in gastroenterology Medical degree required Job Benefits About the Company At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.

Gastrointestinal Pathology, Gastrointestinal Pathologist, Gi Pathologist, Gi Pathology, Sugical Pathology, Pathology Lab, Pathology, Laboratory, Cytologic, Pathology

FULL-SERVICE SHOPPER

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Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people's day.

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As a full-service shopper, you'll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It's that simple.

What you get as a shopper:

• Start earning quickly on a flexible schedule*
• Weekly pay with the option of instant cashout
• Potential to earn tips
• Special earnings promotions

Basic requirements:

• 18+ years old (21+ to deliver alcohol)
• Eligible to work in the United States
• Consistent access to a vehicle and a recent smartphone

Additional information:

Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.

Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.

Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

Review the Independent Contractor Agreement here

*Subject to availability of batches in your area.

FULL-SERVICE SHOPPER

Start earning quickly with a flexible schedule

Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people's day.

Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.

As a full-service shopper, you'll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It's that simple.

What you get as a shopper:

• Start earning quickly on a flexible schedule*
• Weekly pay with the option of instant cashout
• Potential to earn tips
• Special earnings promotions

Basic requirements:

• 18+ years old (21+ to deliver alcohol)
• Eligible to work in the United States
• Consistent access to a vehicle and a recent smartphone

Additional information:

Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.

Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.

Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

Review the Independent Contractor Agreement here

*Subject to availability of batches in your area.

FULL-SERVICE SHOPPER

Start earning quickly with a flexible schedule

Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people's day.

Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.

As a full-service shopper, you'll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It's that simple.

What you get as a shopper:

• Start earning quickly on a flexible schedule*
• Weekly pay with the option of instant cashout
• Potential to earn tips
• Special earnings promotions

Basic requirements:

• 18+ years old (21+ to deliver alcohol)
• Eligible to work in the United States
• Consistent access to a vehicle and a recent smartphone

Additional information:

Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.

Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.

Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

Review the Independent Contractor Agreement here

*Subject to availability of batches in your area.

FULL-SERVICE SHOPPER

Start earning quickly with a flexible schedule

Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people's day.

Shoppers make it all happen—sign up now to help create a world where everyone has access to the food they love.

As a full-service shopper, you'll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. It's that simple.

What you get as a shopper:

• Start earning quickly on a flexible schedule*
• Weekly pay with the option of instant cashout
• Potential to earn tips
• Special earnings promotions

Basic requirements:

• 18+ years old (21+ to deliver alcohol)
• Eligible to work in the United States
• Consistent access to a vehicle and a recent smartphone

Additional information:

Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.

Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.

Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

Review the Independent Contractor Agreement here

*Subject to availability of batches in your area.