Information Technology Jobs in Catonsville

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

About us:

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities!

Job Description:

Position Description: The Developer - MDM (Senior) shall utilize IT equipment and languages (third- and fourth-generation or current state-of-the-art) to develop and prepare diagrammatic plans to solve business, management, communications, and strategic problems. This individual shall design detailed programs, flowcharts, and diagrams showing mathematical computations and sequence of machine operations necessary to copy and process data and print results. This individual shall verify the accuracy and completeness of programs and systems by preparing sample representative data, and perform testing by means of cycle and system processing.

1. Analyze business requirements and design scalable MDM solutions aligned with the organization's data governance framework;
2. Implement and configure the MDM platform, including data models, matching rules, survivorship rules, and hierarchies;
3. Develop and maintain data quality rules, data cleansing processes, and data standardization procedures to ensure consistent and accurate master data;
4. Collaborate with data stewards and subject matter experts to define and implement data governance policies, standards, and processes for master data management;
5. Integrate the MDM solution with various data sources, ETL processes, and downstream applications within the shared platform environment;
6. Tuning configurations, monitoring system health, and implementing best practices can optimize MDM performance, scalability, and observability;
7. Participate in data governance committee meetings and provide technical expertise on MDM-related matters;
8. Develop and maintain documentation, including data models, process flows, and technical specifications; and
9. Stay up to date with industry best practices, trends, and emerging technologies in MDM and data governance.

Qualifications:

This position requires a Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline; or three (3) years of equivalent experience in a related field. (Note: A Master’s degree is preferred.)

1. Eight-plus (8+) years of experience in designing, implementing, and supporting MDM solutions, preferably with Informatica MDM or similar tools.
2. Strong understanding of data governance principles, data quality management, and master data management concepts.
3. Hands-on experience with MDM tools, including data modeling, matching rules, survivorship rules, and hierarchies.
4. Proficiency in SQL, ETL tools (e.g., Informatica PowerCenter), and data integration techniques.
5. Knowledge of database design, performance tuning, and scalability best practices.
6. Excellent analytical, problem-solving, and communication skills.
7. Ability to work collaboratively with cross-functional teams and stakeholders.
8. Familiarity with agile development methodologies and project management practices.

How to Apply:

To apply for the Developer - MDM (Senior) role, please submit your resume to .

Applications will be reviewed on a rolling basis until the position is filled. We look forward to reviewing your application.

Project Manager

Baltimore, MD | Hybrid Remote

12-Month Contract

$/hr. DOE

The Corporate & Commercial Platforms team at one of our largest energy clients is seeking a Project Manager to support multiple initiatives focused on customer-facing applications and ServiceNow platform improvements. This role will manage 3-4 concurrent projects and play a key role in coordinating stakeholders, supporting execution, and ensuring project milestones are met across both Agile and Waterfall initiatives.

The ideal candidate is organized, proactive, and comfortable working across multiple stakeholder groups, including internal teams and external partners. This individual will support project governance, meeting coordination, risk tracking, reporting, and light analysis while helping drive progress across several technology initiatives including ServiceNow platform enhancements, service portal consolidation, and application upgrades. This role is ideal for someone who enjoys wearing multiple hats and supporting both project management and business analysis activities within a dynamic technology environment.

Basic Qualifications:

• Bachelor's degree in a related field (Business, Information Systems, or similar).
• 3–7 years of experience in project management, project coordination, or business analysis.
• Experience managing multiple concurrent technology projects.
• Familiarity with ServiceNow environments or enterprise application platforms.
• Experience with Microsoft Project, Excel, and PowerPoint for project tracking and reporting.
• Strong organizational and stakeholder management skills.
• Ability to coordinate UAT activities, risk tracking, and status reporting.
• Experience working with external vendors or consulting partners.
• Strong communication skills and ability to engage across multiple stakeholder groups.
• Awareness of Agile and Waterfall delivery methodologies.
• ITIL familiarity is a plus.
• PMP certification not required.

Responsibilities:

• Manage and coordinate 3–4 concurrent projects supporting customer-facing platforms and internal service tools.
• Support initiatives to reduce customizations within the ServiceNow platform and improve platform standardization.
• Assist with consolidation of HR and IT service portals within ServiceNow following pilot implementation.
• Coordinate project meetings, stakeholder communications, and status reporting.
• Track project risks, issues, timelines, and stakeholder updates to ensure alignment and visibility.
• Coordinate User Acceptance Testing (UAT) and support project milestone delivery.
• Work with external consulting partners and vendors to ensure deliverables and escalations are managed effectively.
• Support an upcoming upgrade to the OpenText LoadRunner performance testing platform.
• Maintain project tracking and reporting within ServiceNow and Microsoft Project.
• Provide light data analysis and reporting using Excel, PowerBI, and PowerPoint.
• Assist leadership with stakeholder alignment and program preparation activities for future strategic initiatives.

What's in it for you?

A welcoming, team environment where you will be provided an opportunity to work with a Fortune 200 company in Baltimore, MD. Eight Eleven Group offers full medical, dental and vision benefits, PTO and 401K match.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Terms of Employment

• W2 Contract, 6+ Months

• Hybrid role (4 times a month as client requirement) at Baltimore, MD

Overview

The IT Operations & Service Delivery Manager is responsible for the overall operational oversight, performance, and continuous improvement of identity and access management services supporting our federal customer. This role provides management, direction, and accountability for Identity, Credential and Access Management services and the teams that support them.

The IT Operations & Service Delivery Manager ensures services are delivered in accordance with contractual service levels, customer requirements, and IT Service Management (ITSM) best practices. This role serves as the primary operational escalation point and works closely with Program Management, federal stakeholders, and technical teams to ensure reliable, secure, and customer-focused ICAM operations.

Position Overview

• Management role with accountability for people, process, and performance

• Strategic and operational focus rather than hands-on ticket resolution

• Serves as a key decision-maker for ICAM operations and service delivery

Responsibilities

Operational Oversight & Service Delivery

• Own the day-to-day operations of ICAM services, ensuring consistent, high-quality delivery

• Ensure incidents and service requests are handled within contractual SLAs and performance targets

• Establish and monitor operational metrics, dashboards, and reports for service performance

• Oversee ServiceNow (SNOW) queue health, workload distribution, and ticket quality

Team Leadership & Management

• Manage and provide direction to ICAM Administrators and engineers supporting operations

• Ensure appropriate staffing, workload coverage, and skill alignment across ICAM operations

• Set operational goals and expectations for ICAM teams and monitor performance against them

• Foster a culture of accountability, customer service excellence, and continuous improvement

Incident & Escalation Management

• Serve as the senior operational escalation point for critical incidents involving ICAM

• Coordinate cross-team response during high-impact incidents and outages

• Ensure timely, transparent communication with Program Management and customer stakeholders during escalations

• Oversee root-cause analysis and corrective action planning for recurring or systemic issues

Process, Governance & Continuous Improvement

• Define, refine, and enforce operational processes for identity and access management support

• Review and approve recommendations for improvements to:

• Ticket workflows

• SNOW configurations

• Support procedures and escalation paths

• Drive operational excellence initiatives to reduce incidents, improve response times, and enhance user experience

Identity Lifecycle & Access Governance

• Ensure proper execution of the end-to-end identity lifecycle, including onboarding, access changes, and offboarding

• Oversee role-based access control (RBAC) practices to ensure least-privilege access

• Ensure ICAM operations align with federal security, compliance, and audit requirements

Documentation & Knowledge Management

• Ensure the creation, maintenance, and governance of:

• Knowledge Base Articles (KBAs)

• Standard Operating Procedures (SOPs)

• Operational runbooks and process documentation in Confluence

• Promote documentation standards and consistency across ICAM teams

Stakeholder & Program Collaboration

• Act as the primary operational interface with Program Management and federal stakeholders

• Provide insights into operational risks, trends, and improvement opportunities

• Participate in and facilitate meetings to provide operational guidance to customer

• Support audits, reviews, and compliance activities related to ICAM services.

Required Skills & Experience

• Strong leadership and operational management experience in identity and access management environments

• Deep understanding of ICAM products and identity lifecycle processes

• Advanced experience with ServiceNow (SNOW) for incident, service request, and reporting management

• Proven ability to manage teams, set priorities, and drive outcomes without day-to-day supervision

• Strong analytical skills for identifying trends, risks, and systemic issues

• Excellent customer service mindset with the ability to instill service excellence across teams

• Exceptional written and verbal communication skills for executive, customer, and technical audiences

Preferred Qualification

• Bachelor of Science Degree in Information Systems.

• ITIL 4 Foundation certification in IT Service Management (ITSM)

• Experience supporting or contracting with a federal client, preferably CMS

• Experience managing identity services in a regulated or compliance-driven environment

________________________________________

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

ARM Group LLC is seeking a Civil or Environmental Project Manager with land development experience to join our fast-growing Energy and Power practice. In this role, you will manage development projects for renewable energy installations, working at the intersection of sustainable energy and environmental compliance. The successful candidate will collaborate with our multidisciplinary team of engineers, scientists, geologists, CAD designers, and administrative staff to deliver comprehensive solutions that meet our clients' energy goals.

As a Project Manager, you will oversee stormwater management design, erosion and sediment control planning, and related land development engineering for solar, wind, and other energy & power projects. You will apply your technical expertise to complete engineering calculations, prepare detailed reports, and develop design drawings using CAD Software. This role requires strong communication skills, as you will regularly interface with regulatory agencies, clients, and internal project teams to ensure project success.

Location: This position can be filled in our Columbia, MD office.

Primary Responsibilities:

· Manage and coordinate the development, design and permitting of multiple projects simultaneously for various projects throughout the Mid-Atlantic region (ARM territory) with a primary focus in Maryland.

· Prepare and review engineering designs and permit applications in order to acquire approvals.

· Maintain complex schedules, develop project timelines, coordinate with subcontractors, and manage people and materials, acting as the direct point of contact for all stakeholders, in order to complete jobs on schedule and within budget guidelines.

· Monitor project work progress, adhering to the scope of work, and communicating with key stakeholders.

· Assess and mitigate project risks; Pro-actively recognize problems and develop effective solutions.

· Perform quality assurance and quality control evaluations and/or check technical calculations and prepare project specifications.

· Prepare detailed models and technical documents to present project design/feasibility findings to stakeholders.

· Evaluate the economic, engineering, or pragmatic feasibility of projects based on site and/or building constraints (i.e., constructability assessment).

Requirements

· Professional Engineer (P.E.) License in Pennsylvania, Maryland, Virginia, or other mid-Atlantic state(s).

· Bachelor's degree or equivalent in engineering (Civil or Environmental) from an accredited four-year college or university.

· 5+ years of experience designing and permitting projects involving land development or land use permitting.

· Experience with stormwater management plans, erosion & sediment control planning and permitting (NPDES).

· Knowledge of State environmental regulations and experience navigating local permitting authorities for zoning, subdivision, and stormwater ordinances.

· Strong organizational and time management skills with proven ability to manage multiple, complex projects.

· Creative and detail-oriented team player with a strong work ethic, self-motivated mindset, and eagerness to grow.

· Ability to communicate effectively verbally and in writing with key stakeholders, including officials and environmental regulators, to exchange information, clearly explain the project goals, obtain permit approvals, coordinate compliance efforts.

· Articulate, confident and able to effectively present information and respond to questions from managers, clients, and the general public.

· Experience managing vendor and client payment terms to achieve positive cash flow by reviewing project billings, accounts receivable, monitoring work in progress preparing client invoices and assisting with payment collection.

· Reasonably proficient in AutoCAD, Hydrocad (or alternate stormwater modeling software), MS Office Suite, and MS Project or equivalent project scheduling software.

Your Wellness, Our Priority: A Look at Our Benefits

We invest in our team's well-being and future through a comprehensive benefits package with a range of offerings designed to support you holistically. Our health and wellness offerings include two Health Insurance options (Traditional PPO and QHDHP with an HSA), vision and dental coverage, life insurance, disability protection, accident and critical illness coverage. To enhance your future financial security, we provide a 401(k) with company match, HSA/FSA accounts, and 529 college savings plans. Work-life balance is prioritized through our generous PTO starting at 15 days per year and 10 paid holidays per year, giving you ample time to rest, recharge, and attend to life outside the office. An Employee Assistance Program is provided to you and your household with resources to assist you in managing a variety of situations. We invest in your professional growth through our Tuition Reimbursement program and continuing education opportunities. After 6 months of employment, all team members become eligible for quarterly bonuses, providing additional avenues for financial growth. This robust package is designed to foster a workplace where you can thrive both personally and professionally, underscoring our dedication to your overall well-being and future success.

Compensation Description:

Project Manager: $92,200-123,000/year, based on experience

Kelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers. Through our partnership with the National Institutes of Health, Kelly Government Solutions offers administrative, IT, engineering, scientific, and healthcare professionals the opportunity to work with the leading medical research center in the world. We are seeking an experienced individual to work as a Clinical Research Coordinator at the National Institutes of Health in Baltimore, MD.

The Clinical Research Coordinator provides comprehensive support services to fulfill the operational objectives of the National Institute on Aging. The primary responsibilities involve coordination and oversight of all activities related to medical records, support of clinical operations, participant scheduling, and research data management for the HANDLS study.

Schedule:

Full-Time, Monday-Sunday Variable Schedule- Includes possibility of holidays

Key Duties and Responsibilities:

• Monitor the electronic medical record system to ensure completeness of data collection forms, progress notes, participant information forms, and diagnostic test completion forms.
• Work closely with medical records staff to set priorities based on participant numbers and anticipated workflow.
• Query relational databases and generate individual participant report packages; address technical issues with the HANDLS programming team.
• Audit medical records for compliance, identify errors, ensure timely corrections, and participate in regular chart review meetings with research staff.
• Schedule and confirm appointments for HANDLS MRV visits and out-of-state participants using a custom-designed computerized system; prioritize contact based on appointment availability and likelihood of participant engagement.
• Identify and follow up on missed HANDLS appointments, including contacting participants' families or emergency contacts, assisting with rescheduling, and managing bulk mailings for appointments.
• Conduct initial disability and special needs screening during scheduling calls, evaluating participant needs and notifying HANDLS staff for follow-up.
• Review clinical laboratory results daily via the database, prepare lab reports, ensure physician review within 5-7 days, communicate abnormal results, and prepare alert letters for immediate reporting to participants.
• Prepare charts, data collection forms, and participant materials for clinical staff; coordinate delivery and filing of records and supplies.
• Coordinate support from medical records staff on outreach events (e.g., open houses and community events).
• Attend study meetings, write and annually review operational manual sections, assist with new employee orientation, and participate in mandatory training.
• Enter research data, prepare participant result packets (lab results, health education materials), and coordinate all bulk mailings.

Qualifications:

• Bachelor's degree from an accredited institution required.
• Minimum of 2 years' experience as a Clinical Research Coordinator
• Proficiency with MS Office Suite.
• Ability to work both independently and closely with others.
• Must be able to maintain confidentiality of sensitive data.