Information Technology Jobs in Carnegie

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally.

The Opportunity

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Lead, Pharmacy Partner Coordination, you will play a critical role in ensuring the day-to-day execution of partner coordination workflows within a fast-growing hub pharmacy environment.

This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met.

Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves.

This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Responsibilities:

Executing Daily Production Operations

• Manage day-to-day workflow for assigned partner coordination queues to ensure SLAs, turnaround times, and quality standards are met.
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity.
• Track attendance, coverage, and real-time staffing needs; escalate gaps to leadership.
• Perform quality checks and ensure team adherence to established processes and compliance standards.
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed.
• Step into production during high-volume periods or coverage gaps..

Direct Team Supervision

• Supervise a team of hourly specialists.
• Set clear daily performance expectations aligned to established productivity and quality targets.
• Conduct regular 1:1 meetings focused on performance, development, and engagement.
• Provide real-time coaching and feedback based on observed performance and metrics.
• Support corrective action processes when expectations are not met.
• Assist with onboarding and training new team members.
• Maintain accurate timecard, attendance, and documentation records.

Managing Performance Through Data

• Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
• Use data to guide coaching conversations and prioritization decisions.
• Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
• Ensure team metrics are updated and communicated clearly.

Supporting Process & System Changes

• Reinforce adoption of new workflows, tools, or policy updates.
• Provide feedback from the frontline to leadership regarding system challenges or training needs.
• Participate in testing or rollout support for operational changes.

A successful applicant will fit the following criteria:

• Experience: 5+ years in a high-volume operations environment with at least 3 years of people supervision experience (healthcare tech, prior authorization, and/or pharmacy experience preferred)
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• People Leadership: Experience supervising front-line teams, managing performance, and delivering coaching in a structured environment.
• Operational Execution: Comfortable managing daily production targets, SLAs, and quality standards.
• Adaptability/Resiliency: Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results.
• Organization & Accountability: Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Communication: Clear communicator with the ability to provide direct feedback to frontline staff and collaborate with external partners
• Mission-Oriented: Motivated by Blink’s mission and excited by the prospect of leading teams to deliver and improve patient outcomes.

What success looks like in the role:

• Daily production goals and SLAs are consistently met.
• Team members clearly understand expectations and improve performance over time.
• Attendance, quality, and productivity issues are addressed promptly.
• Workflow disruptions are minimized through proactive daily management.
• The team demonstrates strong process adherence and accountability.

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, Profitmind is backed by a recent strategic investment from Accenture, and scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

We’re looking for a multi-disciplinary AI Engineer to design, implement, and deploy LLM-driven agents with strong backend and front-end integration. You’ll be leading efforts across LLM agent design, prompting, fine-tuning, and MLOps, while building real-world, production-grade applications with modern web technologies.

The ideal candidate combines a strong foundation in Python and AI with practical experience in agent frameworks like LangGraph, PydanticAI, and Google ADK, as well as FastAPI and front-end development.

What you’ll do:

LLM Agents & Prompt Engineering

• Architect and implement LLM agents using frameworks like LangGraph, PydanticAI, and Google ADK.
• Build composable, tool-augmented reasoning chains (e.g., RAG, CoT, ReAct, planner-executor).
• Integrate vector databases (e.g., FAISS, Pinecone, pgvector) and knowledge graphs (Neo4j) to support retrieval-augmented generation (RAG) and long-term chatbot memory.
• Design and maintain high-quality prompt strategies for robustness and reliability.

FastAPI, Model Context Protocol (MCP) & Backend

• Develop and maintain scalable APIs using FastAPI, supporting synchronous and asynchronous agent execution.
• Integrate Model Context Protocol (MCP) to enable secure and structured access to external data and tools within agent workflows.
• Implement state tracking, context-aware input dispatch, and modular plugin integration within the control plane.

Evaluation, Testing & Observability

• Build unit and behavioral tests for agents, tools, and workflows.
• Develop tooling for trace analysis, agent state debugging, and hallucination tracking.
• Compare and benchmark agent orchestration frameworks for trade-offs in speed, reliability, and usability.

Model Fine-Tuning & MLOps

• Fine-tune models using LoRA, QLoRA, or full fine-tuning pipelines.
• Integrate, deploy, and monitor models in production using cloud providers.
• Set up agent logging, observability dashboards, and recovery workflows.

Front-End & UX

• Familiar with React, TypeScript, Next.js, or similar frameworks
• Understanding of front-end and back-end integration for AI tools
• Ability to build basic dashboards or agent interfaces
• Integrate agents into interfaces
• Speak the language of UI 

What we’re looking for:

• 3+ years experience with Python in ML/AI systems and PyTorch or Tensorflow
• 1+ years experience with LLM agent development, prompt engineering, and frameworks like
• LangGraph, PydanticAI, and Google ADK.
• Experience with fine-tuning LLMs.
• Familiarity using vector stores like ChromaDB, Weaviate, or pgvector.
• Production experience with FastAPI, Docker, and MLOps
• Expert in Agentic Coding IDEs (Windsurf, Cursor or Claude Code)
• Bachelor’s or Master's degree in computer science

Nice to have:

• Open-source contributions to LLM/agent tooling
• Knowledge of async programming, websockets, and streaming APIs

What we offer:

• Competitive compensation and equity
• Comprehensive benefits including medical, dental, vision, etc.
• Unlimited and flexible PTO

Sales Internship at GMS – Launch Your Career into B2B Sales

GMS is one of the nation’s leading PEOs, helping small businesses streamline payroll, benefits, workers’ comp, and HR. We’re offering a paid, high‑growth sales internship for those who want real B2B experience.

What You’ll Get

• Paid internship between $18-$20/hour + performance incentives
• Hands‑on sales experience (prospecting, outreach, shadowing client meetings)
• 1:1 mentorship from top Outside Sales Reps and Managers
• Structured training in negotiation, objection handling, and closing
• Fast‑track consideration for our full‑time Outside Sales Representative role

What You’ll Do

• Learn to prospect, qualify leads, and build a pipeline
• Regularly cold call and generate leads for new business
• Prepare presentation materials for Outside Sales Reps
• Shadow sales meetings with prospective business owners
• Research competitors and companies providing support for our CRM
• Participate in departmental training to learn all aspects of the GMS business

Who Thrives Here

Students working towards a bachelor’s degree generally in Sales, Business, or Entrepreneurship who are competitive, coachable, resilient, and excited by a career where effort = earning potential.

For over 30 years, GMS has saved clients time, reduced costs, and provided peace of mind for thousands of businesses nationwide. We take a people‑first approach, pairing exceptional customer service with innovative, cutting‑edge technology to drive efficiency and deliver real world impact. If you want real sales experience and a clear path to a high‑earning role after graduation, this is it.

Your career starts here. Learn more: Management Services is an Equal Opportunity Employer.

We are seeking an experienced API Test Engineer to design, execute, and automate testing for REST-based APIs supporting mission-critical, bi-directional system integrations. This role is focused on service-level testing and plays a key part in ensuring API reliability, security, performance, and production readiness.

If you have strong hands-on experience with API testing tools and can translate technical requirements into comprehensive, real-world test scenarios, we would like to connect.

Key Responsibilities

• Design and execute API test strategies for REST-based services
• Develop and maintain detailed test cases across:
• Positive scenarios (valid inputs)
• Negative scenarios (invalid or missing data)
• Boundary conditions
• Error handling and edge cases
• Validate HTTP methods (GET, POST, PUT, DELETE)
• Verify and interpret status codes (200, 201, 400, 401, 403, 404, 500, 429)
• Validate request and response headers and JSON payloads
• Perform service-level and integration testing
• Support readiness for production releases

Required Skills and Experience

• 5+ years of system testing experience, including writing and executing test cases
• Strong application testing experience related to REST APIs
• Deep understanding of:
• HTTP methods and protocols
• Status codes and error handling
• JSON request and response structures

Required Tools and Technologies

• Postman
• SoapUI
• JMeter
• Ping API
• vREST

Preferred:

• Selenium
• Bachelor’s degree

#LI-AL1

Physician Assistant (PA-C) – Post-Acute Care | Salary up to $140K

Location: Pittsburg, Pennsylvania

Compensation: $115,000 - $140,000 per year + Uncapped Bonus Potential

Job Type: Full-time

Launch or Grow Your Career in Post-Acute Care!

Are you a Physician Assistant (PA-C) looking for a rewarding and high-paying career with work-life balance? Whether you're an experienced provider or a recent graduate eager to learn, we provide the training, mentorship, and support you need to succeed in post-acute and skilled nursing care.

New Graduates Welcome – Training & Support Provided!

Flexible Scheduling – Achieve Work-Life Balance

Competitive Pay + Bonus Potential

At Altea Healthcare, we offer a collaborative team environment, cutting-edge technology, and ongoing education to ensure you thrive in your career.

What You’ll Do:

As a PA-C, you will be a key clinical provider in a skilled nursing facility, diagnosing, treating, and guiding patients to better health. No two days are the same!

Your daily responsibilities include:

• Performing physical exams and reviewing medical histories.
• Ordering and interpreting diagnostic tests (labs, imaging, etc.).
• Diagnosing and managing acute and chronic conditions.
• Prescribing medications and creating treatment plans.
• Collaborating with physicians, nurses, and facility staff.
• Educating patients and families on health conditions and preventive care.
• Documenting patient care accurately and efficiently.

Who Should Apply?

We welcome both experienced providers and motivated new graduates!

PA-C License (or eligibility to obtain)

All Experience Levels Welcome – Training & Mentorship Available!

Passion for geriatrics, internal medicine, or primary care

Strong team player with excellent communication skills

Self-motivated with a patient-first approach

What We Offer:

• Highly Competitive Pay ($115K - $140K Base Salary) + Uncapped Performance Bonuses
• Flexible Scheduling – Achieve the Work-Life Balance You Want
• Career Growth & Leadership Opportunities – Fast-Track Your Success
• Paid Time Off (PTO) – Because You Deserve It
• Full Benefits Package – Medical, Dental, Vision, Life Insurance & More
• 401(k) With Company Match – Invest in Your Future
• Ongoing Training & Mentorship – Support for New Grads & Experienced Providers

Take the Next Step in Your Career!

Don’t miss this opportunity to join a top-tier healthcare team, receive excellent pay, and make a lasting impact in post-acute care.

Apply Today & Secure Your Spot!

The Allegheny Health Network (AHN), a leading integrated healthcare system in Western and Northwest PA, is recruiting a highly accomplished and visionary physician to serve as the Division Chief of Gastroenterology to lead a high-volume, nationally recognized division. This senior academic leader will oversee the strategic, clinical, educational, and research missions of the Division of Gastroenterology within the Medicine Institute.

Job Duties

The Division Chief will oversee all aspects of gastroenterology services, including inpatient and outpatient care, endoscopy services, subspecialty programs, quality initiatives, and growth strategies. Reporting to the System Chair of the Medicine Institute, your responsibilities will include:

Leadership & Administration:

• Provide visionary leadership and strategic direction for the Division of Gastroenterology.
• Oversee division operations, budgeting, resource allocation, and financial performance.
• Recruit, mentor, and retain faculty, advanced practice providers, and staff.
• Foster a culture of collaboration, inclusion, professionalism, and accountability.
• Ensure compliance with regulatory, accreditation, and institutional standards.

Clinical Excellence:

• Maintain a clinical practice in gastroenterology consistent with institutional expectations.
• Lead efforts to enhance quality, safety, patient experience, and access to care.
• Oversee endoscopy services and ensure efficient, high-quality procedural operations.
• Collaborate with hospital leadership on service line development and program expansion.

Academic & Research Leadership:

• Promote excellence in research, including clinical trials, translational research, and outcomes research.
• Support faculty in securing extramural funding and scholarly productivity.
• Encourage innovation and adoption of new technologies and evidence-based practices.
• Represent the division at regional, national, and professional meetings.

Education & Training:

• Provide oversight for gastroenterology fellowship programs.
• Ensure high-quality teaching of medical students, residents, fellows, and allied health professionals.
• Support curriculum development and educational innovation.
• Mentor faculty and trainees in academic and career development.

Job Qualifications

• MD or DO degree
• Board certification in Gastroenterology
• Pennsylvania medical licensure (or eligibility) required
• Demonstrated leadership experience in an academic or large clinical setting
• Excellent communication, interpersonal, and organizational skills.
• Strong commitment to patient care, research, and education.
• DEA required prior to employment.
• Academic appointment at the level of Associate or Full Professor of Medicine

AHN Proudly Offers

• Competitive Compensation Package.
• Health, Dental & Vision Insurance.
• Retirement Benefits.
• Generous PTO Plan.
• Additional benefits include, but not limited to: EAP, Employee Discounts, and Gym Discounts.
• A diverse & inclusive workforce with respective loan repayment for qualified candidates.
• A supportive and collaborative work environment.

Why AHN? It’s a blended healthcare organization providing patients with exceptional healthcare for over a century. We are forging innovative solutions and key partnerships to help transform the health experience of our patients in remarkable ways. AHN's innovative approach ensures that patients receive top-notch care close to home, supported by 14 hospitals, over 250 healthcare facilities and 3,000+ physicians.

Why Pittsburgh? Working in Pittsburgh, PA, offers a vibrant and dynamic environment with a rich cultural scene and a strong sense of community. Enjoy Pittsburgh’s nationally recognized hub for medical and tech innovation, culinary options, sporting events and many indoor/outdoor activities. Benefit from a low cost of living and highly regarded educational institutions. The city's diverse neighborhoods and thriving job market make it an ideal place for healthcare professionals to grow.

Physician Assistant (PA-C) – Post-Acute Care

Location: Pittsburg, Pennsylvania

Compensation: $440 - $520 per day+ Uncapped Bonus Potential

Job Type: Part-time

Launch or Grow Your Career in Post-Acute Care!

Are you a Physician Assistant (PA-C) looking for a rewarding and high-paying career with work-life balance? Whether you're an experienced provider or a recent graduate eager to learn, we provide the training, mentorship, and support you need to succeed in post-acute and skilled nursing care.

New Graduates Welcome – Training & Support Provided!

Flexible Scheduling – Achieve Work-Life Balance

Competitive Pay + Bonus Potential

At Altea Healthcare, we offer a collaborative team environment, cutting-edge technology, and ongoing education to ensure you thrive in your career.

What You’ll Do:

As a PA-C, you will be a key clinical provider in a skilled nursing facility, diagnosing, treating, and guiding patients to better health. No two days are the same!

Your daily responsibilities include:

• Performing physical exams and reviewing medical histories.
• Ordering and interpreting diagnostic tests (labs, imaging, etc.).
• Diagnosing and managing acute and chronic conditions.
• Prescribing medications and creating treatment plans.
• Collaborating with physicians, nurses, and facility staff.
• Educating patients and families on health conditions and preventive care.
• Documenting patient care accurately and efficiently.

Who Should Apply?

We welcome both experienced providers and motivated new graduates!

PA-C License (or eligibility to obtain)

All Experience Levels Welcome – Training & Mentorship Available!

Passion for geriatrics, internal medicine, or primary care

Strong team player with excellent communication skills

Self-motivated with a patient-first approach

What We Offer:

• Highly Competitive Pay ($440 - $520 per day) + Uncapped Performance Bonuses
• Flexible Scheduling – Achieve the Work-Life Balance You Want
• Career Growth & Leadership Opportunities – Fast-Track Your Success
• Ongoing Training & Mentorship – Support for New Grads & Experienced Providers

Take the Next Step in Your Career!

Don’t miss this opportunity to join a top-tier healthcare team, receive excellent pay, and make a lasting impact in post-acute care.

Apply Today & Secure Your Spot!

The Division of Hematology and Cellular Therapy of the Allegheny Health Network Cancer Institute, primarily located at West Penn Hospital in Pittsburgh, seeks a highly skilled and compassionate physician leader with expertise in Hematology and Cellular Therapy (HSCT and CAR-T). This position offers a Division Chief leadership role in a growing and dynamic Hematology and Cellular Therapy program dedicated to clinical and translational research as well as exceptional patient care.

The Division Chief works with the AHN Cancer Institute Chair and other leaders to develop and implement strategies and processes for patients under the care of the Division of Hematology and Cellular Therapy. The Division Chief shall also maintain all current and future standards of care, both inpatient and outpatient, as well as accreditations needed to assure service for the region. The Division Chief will maintain the same standards and accreditations for subdivisions of the Cell Processing and Molecular Hematology Laboratory. The Division Chief will assume responsibilities for research and development within the division and connect these activities to the larger goals of the AHN Cancer Institute. The successful candidate will be considered for the role of Division Chief of the Hematology and Cellular Therapy Program.

Highlights:

• Team Structure: In partnership with one division administrative director, overseeing 13 physicians and 18 APP in the practice, with support from six nurses, one laboratory manager and staff as well as a research team.
• Academic and/or mentoring opportunity: Mentoring trainees in Hematology/Oncology fellowship
• Technology: In-house CAR-T production capability

Duties:

• Ability to clearly articulate a vision, be innovative, inspire others and set high expectations for achievement
• Team player committed to developing and working within a collaborative environment and ensuring the highest customer service orientation
• Ability to relate well and work effectively with multiple constituencies and audiences
• Proactive identification of issues and implementing solutions
• Adopting value-based care quality system metrics
• Mentoring and development of physician staff and team
• Performs follow up for assessment of patients that received treatments for malignant and non-malignant neoplasms
• Performs treatment planning for malignant and non-malignant neoplasms
• Prepare all necessary documentation including, but not limited to orders, consents, charges and medical documentation
• Responsible for directing all activities related to maintaining and advancing patient care within the Division of Hematology and Cellular Therapy
• Oversee all programmatic and operational aspects of the Division of Hematology and Cellular Therapy
• Oversee all Quality Assurance Programs for the Division of Hematology and Cellular Therapy
• Directs all accreditation efforts for the Division of Hematology and Cellular Therapy and associated specialty laboratories including but not limited to FACT, CAP, CoC, etc.
• Participate in regional, national, and international meetings
• Participate actively in the Cellular Therapy Program, including patient selection, conditioning, cellular therapy procedure, post-cellular therapy management, and management of complications
• Participate in the education and training of medical students, residents, and fellows
• Participate in on-call responsibilities as assigned
• Contribute to research activity within the department, including investigator-initiated trials, cooperative group and industry-sponsored clinical trials, laboratory investigation, and publication of research findings

Qualifications:

• Doctor of Medicine (MD) or Doctor of Osteopathy (DO)
• Board-certified in Hematology and/or oncology
• Completion of an ACGME-approved Hematology/Oncology Fellowship
• Licensed in the state of Pennsylvania prior to employment
• 7+ years of experience in hematology/oncology
• Extensive experience in the diagnosis and management of hematological malignancy
• Significant experience in all aspects of cellular therapy
• Excellent clinical judgment, communication, and interpersonal skills
• Ability to work independently and as part of a multidisciplinary team
• Strong commitment to patient care and education

Preferred Qualifications:

• Engender a results-oriented, focused yet collaborative management style
• Be a visible leader
• Leadership experience in a clinical or research setting with management of employees
• Experience with novel therapy for hematological malignancy
• Participation in clinical research

AHN Proudly Offers:

• Competitive Salary and Comprehensive Medical Benefits
• Sign-On Bonus
• CME Allowance
• EY Financial Planning Services – Student Loan, PSLF Assistance
• Retirement Plans; Vested Immediately in 401K, 457B
• Malpractice Coverage with Tail Coverage
• A diverse & inclusive workforce with respective loan repayment for qualified candidates

Why AHN? It’s a blended healthcare organization providing patients with exceptional healthcare for over a century. We are forging innovative solutions and key partnerships to help transform the health experience of our customers in remarkable ways. AHN's innovative approach ensures that patients receive top-notch care close to home, supported by 14 hospitals, over 250 healthcare facilities, and 3,000+ physicians.

Why Pittsburgh? Working in Pittsburgh, PA, offers a vibrant and dynamic environment with a rich cultural scene and a strong sense of community. Enjoy Pittsburgh’s nationally recognized hub for medical innovation, culinary scene, sporting events, and many indoor/outdoor activities. Benefit from a low cost of living and highly regarded educational institutions. The city's diverse neighborhoods and thriving job market make it an ideal place for healthcare professionals to grow.

Email your CV and direct inquiries to:

Ashley Levine| Physician Recruiter| | 412-738-1861

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday : 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free shuttle service

Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

• Installation and Commissioning:

• Install and commission SWAN analytical instruments at customer locations.
• Ensure proper calibration and configuration to meet customer specifications.

• Preventive Maintenance:

• Conduct routine preventive maintenance activities to ensure instruments operate at peak performance.
• Keep detailed maintenance records and update service documentation.

• Technical Support:

• Provide exceptional technical support to customers via phone, email, and on-site visits.
• Troubleshoot and diagnose issues with instruments promptly and effectively.

• Repair and Upgrades:

• Perform instrument repairs, replacements, and upgrades as required.
• Coordinate with the support admin and manager to source and order replacement parts.

• Customer Training:

• Train customers on the proper use, maintenance, and calibration of SWAN instruments.
• Offer guidance on optimizing instrument performance.

• Documentation:

• Maintain accurate service records, equipment logs, and reports.
• Ensure timely submission of service reports and required documentation.

• Continuous Learning:

• Stay up to date with SWAN's product advancements and industry trends.
• Participate in training programs and workshops to enhance technical knowledge.