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Assistant Director, Training & Education (4257U), Gender Equity Resource Center - 84247About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

The Gender Equity Resource Center (GenEq) advances gender equity, LGBTQ+ inclusion, and a welcoming campus climate for all at UC Berkeley. As the campus hub for gender and sexuality education, engagement, and support, GenEq works to cultivate learning environments, policies, and programs that foster access, belonging, and success for people of all genders and sexualities, with particular attention to the experiences of women and LGBTQ+ communities. Core program areas include LGBTQ+ initiatives, Women's initiatives, Men & Masculinities initiatives, and Sexual and Relationship Violence awareness and resource referral. GenEq is part of the Centers for Educational Justice and Community Engagement (EJCE).

The Centers for Educational Justice and Community Engagement (EJCE) is collaborative charged with developing programs, activities, and strategies that promote students' academic progress and success by engaging them through intersectional and multicultural practices that acknowledge and celebrate their individual and collective experiences. The EJCE collaborative coordinates a series of academic courses and educational and multicultural activities through its centers & offices (African American Student Development, Fannie Lou Hamer Black Resource Center, Asian Pacific American Student Development, Chicanx Latinx Student Development, Latinx Student Resource Center, the Gender Equity Resource Center, Multicultural Community Center, Native American Student Development and the Native Community Center, and South Asian, Southwest Asian, and North African Student Development. The collaborative is a key campus partner in helping the campus create an inclusive environment for campus populations through intersectional and transformative practices and approaches focused on mitigating harm and promoting connections among and across diverse communities. Each partner space is steeped in rich and vibrant legacies and established community-centered praxes of educational justice: leadership development, access, activism, academic excellence and social justice. Our work reflects interconnected identities and experiences through our collective and individual commitments to support and advance future global leaders.

The EJCE team is housed within the Division of Equity & Inclusion.

Position Summary

The Assistant Director for Training & Education develops and implements educational initiatives that advance gender equity across all genders-including women, men, nonbinary and transgender individuals-LGBTQ+ inclusion, and intersectional justice at UC Berkeley. This position designs and facilitates in-person and online training sessions, develops curriculum and digital learning tools, and supervises student peer educators to expand campus understanding of GenEq's mission and values. The role also raises campus awareness of healthy relationships and dating violence by integrating accessible, culturally responsive content into GenEq's education and training portfolio.

Application Review Date

The First Review Date for this job is: 03/17/2026.

Responsibilities

Educational Program & Curriculum Development
Designs, develops, and implements curriculum, workshops, and training materials that reflect GenEq's values and address topics such as gender, gender equity, sexuality, LGBTQ+ and Women's inclusion, sexism, healthy relationships, and social justice.Ensures materials are accessible, culturally responsive, and evidence-based.
Facilitation & Training Delivery
Plans and facilitates interactive education sessions for diverse campus audiences in both in-person and virtual environments.Adapts content and style to meet learner needs and promotes inclusive dialogue on complex or sensitive topics.
Online Learning & Digital Content Development
Develops or collaborates on the creation of online learning modules, multimedia content, and digital tools that expand access to GenEq's educational resources.Works with campus instructional design and communications teams to maintain and evaluate these platforms.
Peer Education & Student Supervision
Recruits, trains, and supervises student peer educators and interns engaged in outreach, education, and advocacy.Provides mentorship, professional development, and performance feedback.
Assessment, Reporting & Collaboration
Collects and analyzes feedback and participation data to assess learning outcomes and program effectiveness.Prepares reports for GenEq, EJCE, the Division of Equity & Inclusion, and campus partners.Builds strong collaborative relationships across EJCE spaces and other university departments to integrate equity education campus-wide.
Required Qualifications
Demonstrated ability to design, implement, and assess educational curriculum, workshops, and learning modules focused on inclusion and social justice.Advanced skill in facilitating in-person and virtual workshops, dialogues, and training sessions on complex or sensitive topics with a variety of audiences.Deep understanding of gender equity, LGBTQ+ inclusion, intersectionality, and community-centered educational practices, including knowledge of women's experiences, sexism, and the dynamics of relationship and dating violence. Demonstrated ability to build trust and engagement across a variety of student, staff, and faculty populations.Ability to gather, analyze, and interpret feedback and participation data to measure program effectiveness and learning outcomes.Demonstrates comprehensive knowledge of inclusive education, accessibility standards, and equitable access practices, and applies advanced expertise to design and implement training initiatives that support campus-wide learning and compliance requirements.Brings strong analytical and assessment skills to evaluating equity-focused access and engagement efforts, translating findings into actionable strategies that enhance belonging and participation.Strong organizational skills with ability to manage multiple projects, timelines, and priorities while maintaining attention to detail.Ability to translate data into understandable language and visual displays.Excellent written, verbal, and interpersonal communication skills, including the ability to synthesize complex topics into accessible language. Ability to build partnerships across departments and constituencies.Bachelor's degree in related area and/or equivalent experience/training.
Preferred Qualifications
Knowledge of online learning management systems (e.g., Canvas, Articulate, or similar) and ability to develop or coordinate multimedia and e-learning content.Experience recruiting, training, supervising, and mentoring student employees or peer educators, with an emphasis on leadership development and experiential learning.Familiarity with trauma-informed facilitation practices and restorative approaches to dialogue.Has thorough knowledge of and/or can quickly learn organizational policies and procedures; knowledge of the functional area and understands how work may impact other areas.Familiarity with AI-driven or animated presentation tools.Knowledge of relevant civil rights laws (Title VI, VII, IX) and higher education compliance frameworks.Advanced degree in the related area and/or equivalent experience/training.
Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $83,000.00 - $103,000.00.
This is an exempt monthly-paid position.
How to Apply
To apply, please submit your resume and cover letter.This position is primarily on-site. Flexible work arrangements may be considered in accordance with departmental policy and operational needs and are reviewed annually.

Other Information
This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

#TA-MC
Referral Source info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the Employee's Name and Berkeley E-mail address in the Specific Referral Source field. Please enter only one name and email.

To apply, visit ©2025 Inc. All rights reserved.

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jeid-9259c8a260d9a14d8fe8fafb20d408c8 JobiqoTJN. Keywords: Shipper / Receiver, Location: Berkeley, CA - 94701

Edwards Label is a rapidly growing and innovative packaging printer, specializing in pressure-sensitive labels and flexible packaging for retail, commercial, and industrial markets. Known for our quick turnaround times, ingenuity, and unmatched customer service, we are a trusted partner for our clients. As an employer, Edwards Label fosters a strong company culture that empowers employees to reach their highest potential. Operating in a unique niche market of printing, we are committed to training and promoting from within to ensure our team's growth and success. We also offer a comprehensive benefits package that includes: 401(k)Medical, dental, and vision insurancePaid holidays and vacation For more information about our company, please visit our website:

Edwards Label | On site | Production Team Ready to work with your hands, learn new equipment, and be part of a fast paced manufacturing environment? Edwards Label is looking for an Machine Operator (Printing & Production Support) to support our production floor and help keep jobs moving accurately and efficiently. This role is perfect for someone who enjoys hands on work, pays attention to detail, and wants to grow within a production or manufacturing setting.
  ???? What You’ll Do Assist with setup, operation, and support of production equipmentPrepare materials, tools, and components for production runsFollow job tickets and work instructions to meet quality and production standardsSupport quality checks and document production dataIdentify issues with equipment or product and escalate concerns when neededPerform cleaning, wash ups, and routine equipment maintenanceKeep work areas clean, organized, and safeWork closely with the Production Leadership Team and fellow operatorsComplete training and follow established procedures ???? Physical & Work Environment Ability to stand and walk for extended periodsAbility to lift up to 35 pounds unassistedManufacturing environment with moderate to loud noiseExposure to production equipment, materials, and temperature changes â­ Why Edwards Label Hands on production experienceStable manufacturing environmentOpportunities to learn equipment and grow within the companySupportive, team oriented workplace If you’re ready to build skills, work with production equipment, and be part of a team that gets things done, we want to hear from you. ???? Apply today and take the next step in your production career.
???? What We’re Looking For High school diploma or equivalentExperience in a manufacturing or production environment preferredExperience assisting with production or printing equipment preferredStrong attention to detail and qualityWillingness to learn, take direction, and grow your skillsComfortable working in a fast paced production environment
Edwards Label is an Equal Opportunity Employer. Equal access to programs, services and employment is available to all persons.  Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. PandoLogic. Keywords: General Machine Operator, Location: Ventura, CA - 93009

Job Description

About The Role & Team

Walt Disney Imagineering is the creative force that imagines, designs, and brings to life all Disney theme parks, resorts, attractions, and cruise ships worldwide. Working across a spectrum of disciplines that range from creative and conceptual to scientific and technical, Imagineers blend an innovative mixture of storytelling, art, science, and technology to create immersive experiences, memorable destinations, and innovative entertainment for families around the globe.

Nearly every project at Walt Disney Imagineering includes a first-of-its-kind. Innovation is in our DNA, and Imagineers constantly push the boundaries of technology and invent new goals as well as the solutions to achieve them. As Imagineers, one of our greatest rewards is knowing that the experiences and environments we create inspire others. The diversity of expertise at Imagineering makes us uniquely capable of influencing positive change in our communities and around the world. And knowing that we have helped make a difference is incredibly fulfilling and inspiring for all of us.

Ride Control Hardware Engineers work within Walt Disney Imagineering’s Ride Studio in a highly collaborative environment on diverse teams.  Engineering activities cover all aspects of control system design and implementation, from concept to commissioning, for a wide variety of innovative ride platforms.

The Ride Control Hardware Engineer will report to the Ride Control Systems Engineering Executive.

This is a full time role.

What You Will Do:

• Support programmable, electrical, and electronic hardware scope to design and deliver control systems for complex, innovative ride systems

• Perform engineering design and analysis for ride systems, focusing on electrical control systems

• Develop control system and network architectures

• Design, model, and analyze electrical supply systems

• Research new products, technologies, and methodologies

• Lead a team of ride control engineers and collaborate with other professionals to develop ride control systems

• Develop control equipment requirements and specifications

• Develop and implement proof-of-concept mock-ups and prototypes

• Conduct hazard assessments and failure modes and effects analysis

• Manage vendors, contractors, and consultants developing and implementing ride control systems

• Define and oversee supplier and consultant design and delivery

• Ensure all delivery and performance requirements are satisfied

• Conduct factory acceptance tests and ride system installation

Required Qualifications & Skills

• 5+ years of Controls Experience

• Experienced in fail-safe and safety-related control system design

• Extensive knowledge of control processors, components, and communication networks

• Highly proficient in industrial control system installation, integration, and commissioning

• Solid understanding of communication protocols: TCP/IP, CAN, serial, ProfiNET, Ethernet/IP, EtherCAT

• Extensive knowledge of electrical design standards and codes, including UL508a and NEC

• Familiarity with amusement and automation industry standards, including ASTM F2291

• Expertise in motor and motion control methods and components

• Ability to travel domestically and internationally for 1-week to 3-year durations

• Ability to handle multiple complex efforts simultaneously, coordinate team efforts, and manage tasks and priorities

Preferred Qualifications & Skills

• Licensed professional engineer

• Proficient with engineering design tools including AutoCAD, Matlab, Simulink, Solidworks, EPLAN

• Proficient in Rockwell and Siemens automation systems architecture and components

• Electrical and troubleshooting skills (voltmeter, oscilloscope, etc.)

• Knowledge of international amusement industry standards applicable in France, Hong Kong, or China

Education

• As a minimum a Bachelor of Science Degree in engineering, computer science, or related field from an accredited university, Electrical Engineering preferred

Additional Information:

• Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at DXMedia

  
   

  
  the hiring range for this position in Glendale, CA is $129,300.00-$173,300.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Walt Disney Imagineering is the creative force that imagines, designs, and brings to life all Disney theme parks, resorts, attractions, and cruise ships worldwide. Working across a spectrum of disciplines that range from creative and conceptual to scientific and technical, Imagineers blend an innovative mixture of storytelling, art, science, and technology to create immersive experiences, memorable destinations, and innovative entertainment for families around the globe.

Nearly every project at Walt Disney Imagineering includes a first-of-its-kind. Innovation is in our DNA, and Imagineers constantly push the boundaries of technology and invent new goals as well as the solutions to achieve them. As Imagineers, one of our greatest rewards is knowing that the experiences and environments we create inspire others. The diversity of expertise at Imagineering makes us uniquely capable of influencing positive change in our communities and around the world. And knowing that we have helped make a difference is incredibly fulfilling and inspiring for all of us.

Ride Control Software Engineers work within Imagineering’s Ride Engineering Studio in a highly collaborative environment on diverse teams. Engineering activities cover all aspects of ride control software design and implementation, from concept to commissioning, for a wide variety of innovative ride platforms.

The role of Ride Control Software Engineer Principal (Design Assurance) focuses on design, analysis, system safety, and verification across multiple projects, supporting project teams in critical engineering quality activities.

This role will report to the Executive, Ride Controls Software Engineering.

This position is located in Glendale, CA OR Orlando, FL.

This is a full time role.

Responsibilities:

Conduct design assurance activities in standards and best practices development, partnering with ride engineering partners across Disney Experiences and the amusement ride industry.

• Stay abreast of, and participate in the development of, company and industry standards and methodologies.

• Participate in company committees and industry organizations involved in ride safety and design.

• Maintain and improve engineering processes to meet project delivery and design assurance objectives.

• Conduct design assurance activities for ride project design review and testing, partnering with ride project team members.

• Review ride software designs for compliance with industry and company standards.

• Assess whether designs are of appropriate quality and meet project requirements.

• Advise project teams on optimal ride control software designs, safety analysis methods and results, and testing approaches.

• Mentor and train ride control engineers.

• Prepare and present Disney requirements and design practices for internal training.

• Advocate the processes, standards, and practices that produce quality designs.

• Mentor and assist design engineers with technical challenges, standards, and methodology.

• Mentor ride engineers in design excellence.

Basic Qualifications:

• At least 15 years of experience with ride control software design, engineering, installation, and commissioning

• Proficient in fail-safe and safety-related control system design

• Experience with requirements development, test plans/procedures, and test execution

• Extensive knowledge of ride control software architectures

• Solid understanding of communication protocols: TCP/IP, CAN, serial, ProfiNET, Ethernet/IP, EtherCAT

• Proficient in automated control software design applying functional safety concepts and standards

• Demonstrated practice in functional safety standards, including IEC 61508, IEC 62061, ISO 13849

• Familiarity with amusement and automation industry standards, including ASTM F2291

• Solid skills in technical document writing and communication

• Ability to travel domestically and internationally for 1-week to 3-month durations

• Ability to handle multiple complex efforts simultaneously, exert influence, and manage tasks and priorities

Preferred Qualifications:

• Knowledge of amusement industry standards applicable in US, Japan, France, Hong Kong, and China

• Proficient in Rockwell, Siemens, and Beckhoff automation software architecture and components

• Expertise in motor and motion control methods and components

• Solid understanding of kinematics as it pertains to ride systems and machines

• Knowledge of pneumatic controls and devices

• Knowledge of modeling methodologies using UML/SysML

• Experience with multitasking software platforms and design approaches

• Experience in broad application of control system theory (closed-loop control, MIMO systems, positioning and navigation)

Required Education:

Bachelor of Science Degree in an engineering field from an accredited university required.

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at  

#DXMedia

The hiring range/pay rate for Principal Ride Development Engineer is $188,400.00-$252,600.00 per year. The base pay actually offered will take into account internal equity and also may vary
depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

IT Management Corporation (ITMC) deliver IT mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms. We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most. Our focus is simple:
Reliable technology that keeps organizations running.

IT Management Corporation ( ) is seeking a hands-on Operations Manager to coordinate and execute critical operational functions that support our engineering, sales, and customer delivery teams. This role is responsible for managing procurement, vendor coordination, inventory logistics, office operations, facilities support, service vehicle coordination, and operational invoicing readiness. Unlike a purely supervisory position, this role requires a high level of operational ownership and involvement. The Operations Manager must maintain real-time awareness of operational activities and be comfortable stepping in to resolve issues, coordinate vendors, and personally drive operational execution when necessary. The ideal candidate is organized, detail-oriented, operationally curious, and comfortable working across multiple departments in a fast-paced technology environment. Key Responsibilities • Manage procurement operations including purchase orders, vendor coordination, and delivery tracking
• Maintain relationships with technology vendors and distributors
• Ensure pricing accuracy and alignment between quotes, orders, and vendor costs
• Oversee inventory management, warehouse coordination, and shipping/receiving processes
• Coordinate operational workflows between sales, engineering, finance, and vendors
• Support office operations and facility management including vendor coordination and maintenance
• Maintain awareness of company service vehicle logistics and maintenance schedules
• Improve operational processes and implement procedures that increase efficiency and accuracy
• Provide operational visibility and communicate order status and supply risks to internal teams
• 5–8+ years of experience in operations, procurement, logistics, or supply chain management
• Experience in technology, telecom, IT services, or system integration environments preferred
• Strong experience managing vendor relationships and purchasing processes
• Familiarity with inventory management and operational workflows
• Excellent organizational and cross-functional communication skills
• Experience with ERP, CRM, or order management systems is a plus
Success in This Role Projects delivered on time and on budgetHigh customer satisfaction and strong post-deployment relationshipsImproved operational visibility and consistencyEffective collaboration across engineering, sales, and leadershipScalable and repeatable delivery practices All your information will be kept confidential according to EEO guidelines. PandoLogic. Keywords: Operations Manager, Location: Santa Clara, CA - 95055

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

Product & Go-to-Market Implementation

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.

Sr. Manager Customer Success

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.

Job Title: Software Trainer (Hybrid)

Location: North Wilkesboro, NC (50% Travel Required)

Job Type: Full-time

About the Role:

We are seeking a knowledgeable and engaging Software Trainer to deliver high-quality live virtual/in-person training sessions to dental practices using our proprietary software. This role is based in North Wilkesboro, NC and requires up to 50% travel to customer locations.

Key Responsibilities:

•Deliver live virtual or in person training sessions for dental practice teams, tailored to different roles (front office, hygienists, billing staff, etc.)

•Customize training plans based on practice needs, user roles, and software configuration

•Support onboarding of new customers through scheduled remote training sessions, webinars, and follow-up Q&A

•Maintain a deep understanding of product functionality, updates, and best practices

•Assist with the development and updates to training materials, including manuals, video guides, and reference sheets

•Troubleshoot common user errors and guide users to solutions during sessions

•Collaborate with implementation, support, and customer success teams to ensure consistent messaging and customer satisfaction

•Gather and relay customer feedback to help shape product enhancements and training improvements

Qualifications:

•3+ years of experience in dental practice operations, dental software training, or SaaS onboarding

•Proficiency with dental management software (e.g., Dentrix, Ascend or Dentrix Enterprise preferred)

•Strong in-person presentation skills and confidence using video conferencing tools (GoToMeeting, Teams, Bomgar, etc.)

•Ability and willingness to travel up to 50%

•Experience delivering software training

•High attention to detail and customer-centric mindset

•Tech-savvy with the ability to quickly learn new tools and features

Additional Qualifications:

•Experience working with remote or hybrid teams

•Instructional design or adult learning content development

•Familiarity with CRM, LMS, or help desk platforms (e.g., Salesforce, Skilljar)

Remote working/work at home options are available for this role.

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

Remote working/work at home options are available for this role.

Event Coordinator

IDEOlogy Health is a privately held medical media & education company in the United States and we're changing how medical education is delivered and received. We provide integrated communication products, services, education, and research to professionals within health care and industry sciences and we are quickly becoming the \"go-to\" resource for physicians. We are experiencing unprecedented growth as the value of our products are realized by all the stakeholders we interact with.

The ever-changing health care communications industry requires us to stay ahead of the curve to create new ways of improving quality of life through healthcare communications, live events and medical education. We offer our associates countless opportunities for on-the-job training and professional development, and the ability to make a difference in the healthcare industry. We strive to create a culture that values dedication, hard work, collaborative events and community involvement.

As a member of the Events Team, the Events Coordinator will assist with the planning and execution of the company's 300+ medical education events from conception to completion. The Events Coordinator will be responsible for sourcing, coordinating, and managing events within Texas and other assigned locations. A successful candidate will demonstrate excellent professional and interpersonal communication skills, strategic planning skills, and the ability to troubleshoot when things don't go according to plan. Our Event Coordinators \"run the show\", navigating each essential step in the event process alongside their team. This is an exciting opportunity with room for growth for someone who is a team player, has a high attention to detail, is extremely organized and has a passion for learning more about events.

Responsibilities:

• Manage the operational delivery of assigned in-person, virtual, and hybrid events to include pre-event planning, day-of event execution, and post-event communication.
• Oversee the entire event life cycle including site selection, contract negotiation, F&B planning, A/V coordination, onsite event execution, vendor management, budget and reconciliation, and creation of required event logistics documents.
• Under limited supervision, serve as primary onsite contact and coordinate setup and tear down of events.
• Greet all attendees in a professional and friendly manner to create a welcoming atmosphere.
• Seek feedback from attendees, clients, and faculty to ensure a quality, educational experience.
• Create reports to analyze data of events to determine return on investment.
• Create and update department documents and presentations for each event.
• Work cross-functionally with department leaders and teams routinely to ensure they are informed of event project status.
• Participate in on-going training and development of company goals and direction to communicate with attendees.
• Responsible for maintaining company branded inventory for events and placing orders when needed.
• Travel about 60-70% annually for events and other company functions to assist in production of events and supervise vendor related logistics.
• Other duties as assigned.

What We Offer:

We are a rapidly growing Health Media company who celebrates those that sing off key against the beat, who are unfamiliar with convention, and not satisfied with the status quo. If you're one who can see the million shades of green in a field of grass, one who doesn't sit back and do what has already been done, you are welcome here. If you are one who sees a challenge as an opportunity and jumps at the chance to be rewarded for your performance, we want to get to know you.

Everyone here is an innovator or an innovator-to-be. At IDEOlogy Health, you can share your ideas and watch them grow. That happens here because everyone of us strives for a common goal, working together to make people's ideas stronger. We recognize and value the impact each employee makes because ultimately, that impact is felt by physicians and the patients they treat.

If this sounds like a place you feel you can make an impact, then you should also know that we offer a competitive salary with a phenomenal incentive opportunity and, of course, a full suite of benefits.

Position Requirements:

• Bachelor's Degree or 2-3 years of relevant experience in a similar
• Ability to demonstrate exceptional time management skills, manage projects, and meet deadlines.
• Excellent written and verbal communication skills including the ability to communicate to Senior Level Leaders within our organization as well as within our client organizations.
• Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role and understands the impact this role has on other business functions within the organization.
• Must be able to use time efficiently by prioritizing and planning work activities and events.
• Ability to make independent and sound decisions in all situations with limited supervision.
• Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
• Demonstrate effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
• Identifies and resolves issues timely and ability to act quickly to fix issues. Escalates potential issues/concerns to senior leadership as appropriate.
• Must be comfortable working with basic audio-visual equipment to include routine inspection, inventory control, and troubleshooting when needed.
• Willingness to learn new technologies and work in multiple software platforms and
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Familiarity with Zoom Meetings, Survicate, HubSpot, and Slido is preferred but not required.

Physical Demands & Work Environment:

• Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
• Walk and stand for extended periods of time especially at events
• Able to bend, twist, and reach especially during events
• Must be open to frequent travel and work occasional evenings and weekends as required.
• Hybrid work environment but candidate must be located in the Austin, TX area.

EOE Statement:

IDEOlogy Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of IDEOlogy Health are employed \"At Will.\" This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.

Remote working/work at home options are available for this role.