Information Technology Jobs in Burien

Job Title: Administrative Manager

Reports to: Head of US Fulfillment

Job Location: Bellevue, WA

Job Status: Exempt, Full Time

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

As the Administrative Manager, you will oversee a team of office assistants, ensure seamless operations across the organization, and collaborate with various departments and external vendors to maintain optimal office functionality. You will also take an active role in developing policies and reviewing basic contracts to support organizational compliance and success.

We’re seeking a full-time Administrative Manager for our Bellevue corporate office.

Job Responsibilities

• Serving as the liaison between executives and internal/external partners
• Lead, mentor, and provide direction to a team of office assistants, fostering a collaborative and productive work environment.
• Partner with other departments across the organization to support operational alignment and achieve overarching business goals.
• Manage relationships with external vendors and service providers (e.g., office supplies, contractors) to ensure quality and cost-effectiveness.
• Oversee cross-functional administrative projects, ensuring timely completion, within budget and according to organizational goals.
• Provide scheduling, calendar management, and travel arrangement assistance for key executives or leadership.
• Assist in reviewing and maintaining basic vendor agreements and contracts within the scope of office operations. Draft, revise, and implement office policies to enhance workplace efficiency and compliance.
• Direct and optimize daily office operations, including supplies management, office space allocation, compliance adherence, and budget oversight.
• Identify gaps in administrative workflows and implement solutions to drive greater organizational efficiency.
• Plan and coordinate meetings, events, and company initiatives across teams and departments.
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Developing, reviewing, and improving administrative systems, policies, and procedures.

Job Requirements

• Minimum 6+ years of combined experience in project management, executive assistance, administrative operations, or equivalent roles.
• Bilingual in Chinese and English is required.
• Bachelor’s degree in business administration, management, or a related field.
• Proven experience leading and managing a team in a professional setting.
• Experience working with external vendors, managing contracts, or overseeing service agreements.
• Proficiency in office software suites (e.g., Microsoft Office, Google Workspace) and project management tools (e.g., Asana, Trello, or similar).
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to plan for and keep track of multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Exceptional leadership and time, task, and resource management skills.
• Strong leadership abilities with a team-focused and solutions-oriented approach.

Pay

$73,200.00 min. – $113,700.00 max annually.

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Free weekly catered lunch
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

SHEIN is an equal opportunity employer committed to a diverse workplace environment.

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Martindale-Avvo is seeking a high-performing Senior Account Executive (SAE) to join our Acquisition Sales organization. This role is designed for experienced sales professionals who excel at consultative, ROI-driven selling in a fast-paced, competitive environment. As an SAE, you’ll be responsible for acquiring new law firm clients, positioning Martindale-Avvo’s suite of digital marketing solutions, and consistently exceeding revenue goals while modeling best-in-class sales execution.

The legal industry is evolving rapidly, and attorneys are looking for trusted partners to help them compete in an increasingly digital-first market. Our Senior Account Executives are at the forefront of this transformation - helping law firms expand visibility, win new clients, and measure ROI through Martindale-Avvo’s marketing and advertising solutions.

What You’ll Do

• Drive new business acquisition through high-volume outbound prospecting, consultative discovery, and tailored solution presentations.
• Lead with ROI and consultative value: position Martindale-Avvo’s advertising, websites, and digital marketing products in a way that connects to firm-specific growth goals.
• Own the full sales cycle: from prospecting and qualifying through discovery, proposal, negotiation, and closing.
• Master pipeline management: maintain disciplined activity, pipeline accuracy, and forecasting within Salesforce.
• Leverage data-driven insights: use metrics, reporting, and market trends to target opportunities and improve client outcomes.
• Negotiate with confidence: handle objections, present competitive differentiation, and close deals at or above minimum pricing thresholds.
• Act as a peer leader: model sales excellence, share best practices and mentor new hire Account Executives.
• Adapt and thrive through change: embrace new sales tools, evolving buyer behaviors, and product launches with agility and resilience.

What You Bring

• Preferred 5+ years of B2B inside sales experience, including 2–3+ years of closing experience with a proven track record of consistently exceeding quota.
• Strong consultative selling skills with the ability to uncover business pain points, articulate ROI, and deliver compelling solution presentations.
• Demonstrated ability to manage a short-to-medium sales cycle (2–6 weeks) while maintaining high activity levels.
• Proven success in new business acquisition — cold calling, objection handling, pipeline creation, and disciplined follow-up.
• Technical proficiency:
• Fluency in Salesforce (or equivalent CRM) - building reports, maintaining pipeline hygiene, and pulling insights for decision-making.
• Strong working knowledge of Outreach or other sales engagement tools.
• Comfort with Google Suite and other productivity platforms.
• Excellent communication skills: professional verbal presence, confident presentations and on-video demos, and polished written follow-up.
• High resilience and growth mindset - competitive, coachable, and committed to continuous improvement.
• Background in digital marketing, SaaS, or SMB marketplaces preferred.

Compensation & Benefits

• Base salary: $70K
• Uncapped commission with OTE $130-160K for top performers
• 3 weeks paid vacation, sick days, paid holidays, and sick leave (where applicable)
• Medical, dental, vision, and life insurance benefits
• 401(k) plan with a company match
• Accessible leadership team and transparent career growth paths
• Recognition programs, performance incentives, and professional development opportunities
• Dog-friendly office (Seattle), company-paid ORCA card, and free in-office snacks

About Internet Brands

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

For more information, please visit Internet Brands and its wholly owned affiliates are an equal opportunity employer.

Notice to California residents: you can find information about our privacy practices, on:

Avvo is changing what it means for consumers to find professional legal help. Every year millions of people seek professional legal assistance. Avvo makes that easy with online profiles for nearly all 1.3 million US registered lawyers and high-quality legal content on an optimized website at scale. We connect those in need of legal services to attorneys with specialties in the area of need. Avvo is part of Martindale-Avvo, the largest legal marketing network.

Join Our Team:

- Avvo was recognized as one of the Top 100 Marketplaces in the country by Andreessen Horowitz in 2020.

- Every 5 seconds someone receives free legal guidance on Avvo.

- Avvo is a dog-friendly office located in the heart of Seattle at the beautiful 8th & Olive building, just a few blocks away from Pike Place Market.

- Nestled in Seattle's tech community, we offer scenic views of the city and surrounding areas from any floor at Avvo!

Avvo is looking for a stellar inside salesperson to further develop our relationships within the legal community. This position will grow Avvo’s product sales (advertising, websites, and other products) markets and be a major contributor in building our business. Our Account Executive role will have a positive impact for those seeking a challenging yet rewarding career in sales.

What You’ll Do In This Role:

- Our team members will acquire new accounts through high volume outbound cold-calling.

- Networking and marketing opportunities with attorneys and legal firms.

- Present and educate Avvo advertising solutions and other products to potential clients.

- Demonstrate the ability to manage negotiations and close transactions while providing information on the client's return on investment.

- Consistently perform to the highest level with meeting and exceeding new business and revenue goals.

- Ability to adapt and change within a fluid business environment.

- Meet and exceed revenue goals.

What To Bring:

• Individuals that are fearless, coach-able, competitive and arrive each day with a positive attitude is a MUST!
• Strong organizational, attention to detail and time management skills are a MUST!
• Leadership experience is highly valued and highly appreciated.
• Experience communicating with prospects or customers is highly valued.
• Experience in a short sale cycle, retail or hospitality management is a plus.
• Salesforce or Customer Relationship Management software experience is a plus.
• Ability to provide professional written and verbal communication.
• Working knowledge of Google Suite and other technical suites is a plus.

Benefits To Help You Balance Your Life:

We want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.

- Paid vacation and paid holidays.

- For employees in Seattle safe and sick time.

- Medical, dental, and vision benefits.

- 401(k) plan with a company match.

- Accessible and transparent leadership team.

- Employee recognition program.

- Casual dress attire.

- A few in-office Seattle perks.

- Company-paid ORCA card.

- Dog-friendly office - Seattle.

- Free snacks!

This is a base + commission role with a base of $50k.

We look forward to receiving your application!

Avvo is an Internet Brands company.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at their point of need. We are forward-thinkers, creatives, and industry experts who are dedicated to revolutionizing the way attorneys navigate the digital landscape. With a rich heritage spanning decades, we've cultivated a culture of collaboration, growth, and continuous learning.

When you join Martindale-Avvo, you become part of a diverse community united by a shared commitment to excellence. We value integrity, accountability, and a relentless pursuit of success. Join us and be part of a team that's shaping the future of legal marketing.

We are seeking a stellar Account Executive to develop our relationships within the legal community. This position will grow our product sales (advertising, websites, and other products) markets and be a major contributor to building our business. Our role will positively impact those seeking a challenging yet rewarding career in sales.

What You’ll Do In This Role:

Our team members will acquire new accounts through high-volume outbound cold-calling, networking and marketing opportunities with attorneys and legal firms. Present and educate Martindale-Avvo advertising solutions and other products to potential clients. Demonstrate the ability to manage negotiations and close transactions while providing information on the client's return on investment. Consistently perform to the highest level by meeting and exceeding new business and revenue goals. Ability to adapt and change within a fluid business environment. Meet and exceed revenue goals.

What to Bring:

• Individuals that are fearless, coach-able, competitive and arrive each day with a positive attitude is a MUST!

• Strong organizational, attention to detail and time management skills are a MUST!

• Leadership experience is highly valued and highly appreciated.

• Experience communicating with prospects or customers is highly valued.

• Experience in a short sale cycle, retail or hospitality management is a plus.

• Salesforce or Customer Relationship Management software experience is a plus.

• Ability to provide professional written and verbal communication.

• Working knowledge of Google Suite and other technical suites is a plus.

Benefits To Help You Balance Your Life:

We want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.

- Paid vacation and paid holidays.

- Medical, dental, and vision benefits.

- 401(k) plan with a company match.

- Accessible and transparent leadership team.

- Employee recognition program.

- Casual dress attire.

We look forward to receiving your application!

Martindale-Avvo is an Internet Brands company.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit Brands and its wholly-owned affiliates are an equal-opportunity employer.

Martindale-Avvo is seeking a high-performing Senior Account Executive (SAE) to join our Acquisition Sales organization. This role is designed for experienced sales professionals who excel at consultative, ROI-driven selling in a fast-paced, competitive environment. As an SAE, you’ll be responsible for acquiring new law firm clients, positioning Martindale-Avvo’s suite of digital marketing solutions, and consistently exceeding revenue goals while modeling best-in-class sales execution.

The legal industry is evolving rapidly, and attorneys are looking for trusted partners to help them compete in an increasingly digital-first market. Our Senior Account Executives are at the forefront of this transformation - helping law firms expand visibility, win new clients, and measure ROI through Martindale-Avvo’s marketing and advertising solutions.

What You’ll Do

• Drive new business acquisition through high-volume outbound prospecting, consultative discovery, and tailored solution presentations.
• Lead with ROI and consultative value: position Martindale-Avvo’s advertising, websites, and digital marketing products in a way that connects to firm-specific growth goals.
• Own the full sales cycle: from prospecting and qualifying through discovery, proposal, negotiation, and closing.
• Master pipeline management: maintain disciplined activity, pipeline accuracy, and forecasting within Salesforce.
• Leverage data-driven insights: use metrics, reporting, and market trends to target opportunities and improve client outcomes.
• Negotiate with confidence: handle objections, present competitive differentiation, and close deals at or above minimum pricing thresholds.
• Act as a peer leader: model sales excellence, share best practices and mentor new hire Account Executives.
• Adapt and thrive through change: embrace new sales tools, evolving buyer behaviors, and product launches with agility and resilience.

What You Bring

• Preferred 5+ years of B2B inside sales experience, including 2–3+ years of closing experience with a proven track record of consistently exceeding quota.
• Strong consultative selling skills with the ability to uncover business pain points, articulate ROI, and deliver compelling solution presentations.
• Demonstrated ability to manage a short-to-medium sales cycle (2–6 weeks) while maintaining high activity levels.
• Proven success in new business acquisition — cold calling, objection handling, pipeline creation, and disciplined follow-up.
• Technical proficiency:
• Fluency in Salesforce (or equivalent CRM) - building reports, maintaining pipeline hygiene, and pulling insights for decision-making.
• Strong working knowledge of Outreach or other sales engagement tools.
• Comfort with Google Suite and other productivity platforms.
• Excellent communication skills: professional verbal presence, confident presentations and on-video demos, and polished written follow-up.
• High resilience and growth mindset - competitive, coachable, and committed to continuous improvement.
• Background in digital marketing, SaaS, or SMB marketplaces preferred.

Compensation & Benefits

• Base salary: $70K
• Uncapped commission with OTE $130-160K for top performers
• 3 weeks paid vacation, sick days, paid holidays, and sick leave (where applicable)
• Medical, dental, vision, and life insurance benefits
• 401(k) plan with a company match
• Accessible leadership team and transparent career growth paths
• Recognition programs, performance incentives, and professional development opportunities
• Dog-friendly office (Seattle), company-paid ORCA card, and free in-office snacks

About Internet Brands

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

For more information, please visit Internet Brands and its wholly owned affiliates are an equal opportunity employer.

Notice to California residents: you can find information about our privacy practices, on:

Martindale-Avvo is seeking a high-performing Senior Account Executive (SAE) to join our Acquisition Sales organization. This role is designed for experienced sales professionals who excel at consultative, ROI-driven selling in a fast-paced, competitive environment. As an SAE, you’ll be responsible for acquiring new law firm clients, positioning Martindale-Avvo’s suite of digital marketing solutions, and consistently exceeding revenue goals while modeling best-in-class sales execution.

The legal industry is evolving rapidly, and attorneys are looking for trusted partners to help them compete in an increasingly digital-first market. Our Senior Account Executives are at the forefront of this transformation - helping law firms expand visibility, win new clients, and measure ROI through Martindale-Avvo’s marketing and advertising solutions.

What You’ll Do

• Drive new business acquisition through high-volume outbound prospecting, consultative discovery, and tailored solution presentations.
• Lead with ROI and consultative value: position Martindale-Avvo’s advertising, websites, and digital marketing products in a way that connects to firm-specific growth goals.
• Own the full sales cycle: from prospecting and qualifying through discovery, proposal, negotiation, and closing.
• Master pipeline management: maintain disciplined activity, pipeline accuracy, and forecasting within Salesforce.
• Leverage data-driven insights: use metrics, reporting, and market trends to target opportunities and improve client outcomes.
• Negotiate with confidence: handle objections, present competitive differentiation, and close deals at or above minimum pricing thresholds.
• Act as a peer leader: model sales excellence, share best practices and mentor new hire Account Executives.
• Adapt and thrive through change: embrace new sales tools, evolving buyer behaviors, and product launches with agility and resilience.

What You Bring

• Preferred 5+ years of B2B inside sales experience, including 2–3+ years of closing experience with a proven track record of consistently exceeding quota.
• Strong consultative selling skills with the ability to uncover business pain points, articulate ROI, and deliver compelling solution presentations.
• Demonstrated ability to manage a short-to-medium sales cycle (2–6 weeks) while maintaining high activity levels.
• Proven success in new business acquisition — cold calling, objection handling, pipeline creation, and disciplined follow-up.
• Technical proficiency:
• Fluency in Salesforce (or equivalent CRM) - building reports, maintaining pipeline hygiene, and pulling insights for decision-making.
• Strong working knowledge of Outreach or other sales engagement tools.
• Comfort with Google Suite and other productivity platforms.
• Excellent communication skills: professional verbal presence, confident presentations and on-video demos, and polished written follow-up.
• High resilience and growth mindset - competitive, coachable, and committed to continuous improvement.
• Background in digital marketing, SaaS, or SMB marketplaces preferred.

Compensation & Benefits

• Base salary: $70K
• Uncapped commission with OTE $130-160K for top performers
• 3 weeks paid vacation, sick days, paid holidays, and sick leave (where applicable)
• Medical, dental, vision, and life insurance benefits
• 401(k) plan with a company match
• Accessible leadership team and transparent career growth paths
• Recognition programs, performance incentives, and professional development opportunities
• Dog-friendly office (Seattle), company-paid ORCA card, and free in-office snacks

About Internet Brands

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

For more information, please visit Internet Brands and its wholly owned affiliates are an equal opportunity employer.

Notice to California residents: you can find information about our privacy practices, on:

Role & Responsibilities:

• Must have success rate with closing accounts (both import and export) within the Asian markets.
• Actively seeks out and develops new customers. Must be able to acquire at least two new accounts per month that result in repetitive business.
• Provides consistent interaction with existing customers.
• Manages sales territory coverage to ensure level of customer contact required to support the business plan.
• Maintains and builds account relationships.
• Ensures company products, services, rates, pertinent policies and operational changes are communicated to customers on a timely basis.
• Assists in obtaining credit information and performing collection activities as required.
• Obtains and communicates information about competitive services, products and pricing to manager and Dir, Sales Team.
• Represents the Company at industry trade shows and conferences.
• Maintains all information about customers, including all contact information and call reports, accurately and timely in the Sales Data Base program.
• Adhere to and meet all required sales metrics.
• Other duties as assigned by management.

Qualifications:

• Bachelor's degree in business or marketing.
• Minimum 3 years of related experience and/or 7 years minimum experience in a related field with a proven track record.
• Minimum 3 years’ experience in freight forwarding operational skills.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Must possess strong interpersonal skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Consistently follows Company policies and procedures (including governmental and safety), and departmental Standard Operating Procedures.
• Proven history of achieving quarterly sales targets.
• Develops and gives formal business presentations to all identified accounts.
• Prepares weekly sales plan.
• Assures that all assigned customer accounts receive frequency of visits according to account classification.
• Candidate must possess strong mathematical skills and ability to understanding basic costing for all freight forwarding products including air/ocean/domestic trucking/import and export.
• Candidate must possess proficient computer skills in all MS Office programs
• Must be a self-starter and highly motivated.

Benefit Information:

MEC provides a comprehensive and thoughtfully designed benefits package for full-time employees. These offerings reflect our commitment to supporting and valuing our team.

• Healthcare Coverage: Medical, dental, and vision plans.
• Retirement Plan: 401(k) with 6% company match after 30 days.
• Life & Disability Insurance: Company-paid life insurance plus short/long-term disability coverage.
• Time Off: 9 holidays, vacation, sick, and float hours.

About Rishi Tea & Botanicals

Rishi Tea & Botanicals is one of the fastest-growing and category-leading premium tea brands in the U.S. Our remarkable teas and botanicals are served in tens of thousands of premier cafés, restaurants, and hospitality destinations globally, as we partner with the most respected names in the culinary and hospitality world. Founded in 1997 by Josh Kaiser, Rishi charted a new course for the tea industry: sourcing teas and botanicals from the world’s best producers, building long-term relationships directly with farmers, and bringing exceptional quality to market without compromise and with culinary creativity. As a result, Rishi has become a vanguard of Direct Trade within the tea industry. This philosophy defines our brand as both consumers and operators alike increasingly seek transparency, authenticity, and excellence.

Today, Rishi is a rapidly scaling omnichannel brand expanding across eCommerce, Away From Home, and retail with a diverse product portfolio spanning loose leaf tea, sachets, matcha, iced tea, tea concentrates, and ready-to-drink sparkling tea. The pinnacle of our assortment is our limited-release Garden Direct tea program. Garden Direct represents the highest expression of Rishi’s sourcing expertise: ultra-small-lot teas selected directly from exceptional gardens, often harvested seasonally and produced in limited quantities. These teas showcase rare varietals, distinctive terroir, and craftsmanship that cannot be replicated at scale.

As Rishi continues to rapidly-scale and redefine the premium tea category, this is a moment to join a brand with momentum, purpose, and the ambition to shape the future of how the world experiences tea.

Position Summary

The Regional Account Manager (RAM) is a highly knowledgeable, professional, and courteous guide to the world of Rishi Tea & Botanicals responsible for building strong partnerships with new and existing customers within their assigned territory by delivering best-in-class customer service and effectively managing the order lifecycle for these customers. Poised to have frequent communications with the region’s customers, The RAM will play a critical role in supporting sales initiatives with customers, and ensuring customer feedback and insights are captured, documented, and shared with the Regional Sales Manager, and/or the Territory Sales Executive supporting the account. In addition to managing the order lifecycle, the RAM will support the several aspects of the account management activities and database upkeep, such as setting up new customers in our ERP system, and supporting customer sample orders. 

**This is a great opportunity for the right candidate to learn the business, with a 6-12 month runway to becoming a Territory Sales Rep**

Essential Duties & Responsibilites

• Embody the Rishi mission: To be the authoritative, vanguard practitioner of tea and botanical arts
• Deliver a consistent, exceptional level of Customer Service to new and existing customers
• Own the Order lifecycle and tangential information to process wholesale and distributor orders within assigned territory:

-Enter into ERP wholesale and distributor orders and provide customer confirmation within 24 hours of receipt.

-Inform customers of any known OOS items, manage the backorder process for those items, inform customers of estimated back in stock dates, and suggest available substitutions

-If unexpected OOS items are removed from sales orders at time of fulfillment, reach out to the customer to communicate through the backorder process

-Coach customers on our wholesale guidelines for order minimums and free shipping thresholds, and upsell curated suggestions to present options for the customer to reach those thresholds

-Update customers with order ETA and shipment tracking information

-Respond and advise customers on questions relating to product availability, in stock status, product ingredients, customer specific pricing or wholesale pricing

-Coordinate with finance team and Regional Sales Manager prior to releasing orders with any past due balances, or if the entered order would exceed customer credit limit

-Collect LTL (Less than Truck Load) customer receiving requirement information and keep BC and LTL forms accurately updated to reflect this information

-Coordinate order updates with fulfillment and any other necessary parties

• Support the customer lifecycle for new and existing customers:

-Collect wholesale customer applications and set up accounts in company ERP system (Business Central.)

-Field and support customer calls within territory

-Under advisement from the Regional Sales Manager, support upselling activities, and consultative menu design for wholesale customers

-Support market research to identify customer trends, competitive threats, or potential prospective customers, as requested by the Regional Sales Manager

-Occasional in market support and regional travel with the Regional Team or Marketing Team to support pop up customer events, tastings or tradeshows

• As assigned in periods of e-commerce sales or high call volume, support scheduled shifts to answer and support consumers who call into rishi customer service line
• Be the voice of and often the customers first impression of Rishi
• Accurately and efficiently transact orders received by email, voice, fax, or order portal
• Accurately modify or cancel orders; communicate order changes to relevant parties
• Work successfully with other departments to ensure the customer’s requests and/or concerns are accurately addressed (fulfillment, accounting, compliance, sales, R&D)
• Understand the needs and time sensitivities of VIP and high touch customers
• Must adhere to all food safety protocols as required by Rishi Tea's food safety management system, as they relate to this position
• Other duties and responsibilities as assigned

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience                                       

Required:

·        Bachelor’s Degree or equivalent in a related field

·        2+ years Customer Service experience

·        Self-motivated and proactive

·        Enthusiastic and flexible with a positive attitude

·        Excellent communication skills

·        Organized with the ability to manage multiple ongoing tasks

·        Proficient in Microsoft Office applications

·        Experience with CRM or ERP systems

·        Resourceful; Ability to solve problems and resolve conflicts independently

·        Works well as a team and independently

·        Strong attention to detail

·        Excellent time management, prioritization, and organizational skills

·        Strong sense of timeliness and inquire response times.  

Preferred:

·        Experience with coffee, specialty food, wine, or tea

·        Experience with CRM or ERP systems

Core Values                                   

Enduring Relationships – Values establishing new and existing relationships; follows through on their commitments; considers the impacts of their decisions on others around them; shows respect and courtesy to others, has a positive attitude and effectively communicates in both written and oral conversation; resolves conflicting viewpoints constructively.

Creative Solutions – is open to and offers new ideas and ways of accomplishing goals; adapts well to changes in work, methods, personnel and surroundings; offers suggestions and anticipates needs; takes notice of areas for improvement and takes appropriate action.

Freedom with Responsibility – Effectively uses time to plan and prioritize work, set and accomplish goals and adhere to commitments on schedule; exercises the ability to decide correctly or choose the best course of action when a decision must be made; is available and responsive in a timely manner.

Always Seeking – is familiar with, and where applicable, the subject matter expert, for their functional area and is familiar with the methods, practices and equipment needed to be successful; seeks out opportunities to advance their knowledge, is open to the opportunity to do so when asked; has a curiosity around learning how other functional areas work and are affected by the work they do; maintains an up to date understanding of their field including understanding of industry, competitors, regulations, advancements in tech, etc.; has an ongoing desire to enhance product knowledge.

Best in Class – puts forth the most accurate, presentable and complete work possible and has a clear level of pride in the quality of work produced; consistently meets or exceeds goals, KPIs and performance targets; shows a willingness to accept supervision and feedback in order to improve; shows a concern for food and people safety in their day to day decision making.

What are we looking for

At Cosentino ( ) we are looking for a Commercial and Residential Sales Manager to join our Distribution team in Seattle, WA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

As a Commercial Sales Manager, you will be responsible for developing, managing, and growing Cosentino’s product awareness, acceptance, and sales to the contract design & commercial and residential segments for both interior and exterior applications.

You will actively identify, pursue, and increase sales and brand loyalty by calling on architects, designers, fabricators, developers, and related contractors while coordinating and collaborating with other members of the Cosentino Sales Team. Going more granular, you will work on different fronts:

Sales:

• Create short- and long-term sales plans to penetrate architectural and design firms, developers, corporate accounts, new property owners, and services providers to gain specifications and sales of work surfaces, flooring, interior cladding, and exterior facades.
• Execute sales plans created within agreed-upon timelines from the customer or Cosentino Management.
• Manage own sales budget and maintains discipline to stay within assigned sales and expense budgets on a monthly, quarterly, and annual basis.

Business Development

• Promote the organization’s products in formal presentations to architects, designers, and targeted organizations.
• Actively represent and promote Cosentino to the community through hosting and attendance of local chapter events for ASID, IIDA & AIA along with other targeted associations.
• Develop new project opportunities through personal sales efforts and professional relationships with architects, designers, building owners, and property management firms involved with new development or renovation work for existing building interiors and exteriors.

Account Management:

• Maintain the accurate relationship, product placement & project details with updated developments within the project management database (Salesforce CRM).
• Manage and communicate in a timely manner across all parties to ensure successful sales implementation of programs including updating sales collateral, product technical data, and information, samples, mockups, and proposals.
• Coordinate with Cosentino Account Managers, business partners, fabricators, and installation contractors to ensure the successful realization of local project execution.

Business Intelligence:

• Commit to continual learning and knowledge of Cosentino Surfacing Products, the proper application, and specification requirements along with the fabrication and installation process to ensure proper use and overall customer satisfaction.
• Act as a facilitator and provides recommendations to senior management with key sales information as it relates to markets and regions.

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent

What you need to succeed

Professional Experience

Required:

• 4+ years of building materials / construction / commercial projects sales experience.
• 2+ years of proven capacity to interact with multiple levels within all faces with commercial industry projects.
• 1+ year of business development.

Desired:

• Stone fabrication or distribution

Knowledge

• Building materials experience
• Stone fabrication or distribution experience

Academical Background

Required:

High School / GED

Desired:

Bachelor’s degree in Business or related field

What we do offer

You will join a company:

• With an international mindset and presence in 100+ countries.

• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.

• In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

Wage Range:

The salary for this position ranges between $95K-105K base salary+ Bonus.

Factors that may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability, and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.

Paid time off:

Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.” - *If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: *