Information Technology Jobs in Brooklyn Ohio Remote

Title: IP Operational Specialist (Patent Prosecution Paralegal/Legal Assistant)

FLSA Status: Non-Exempt

Department: Patents

Position Status: Full-Time

Manager (position): Executive Director

Salary Grade/Range: 47,000-70,000K (entry, based on experience)

Location: Cleveland, OH, 3 days in office

Last Updated: March 2026

Position Description

Renner Otto is an intellectual property (IP) law firm located in Cleveland’s Playhouse Square. We’re committed to “Advancing Innovation” because we believe that a great idea can change the world. Our highly skilled and professionally recognized attorneys have focused on protecting those ideas since 1880. We are committed to a world class work environment with very competitive compensation for outstanding work.

We are seeking an IP Operations Specialist who will be responsible for documents and processes relating to patent prosecution. IP Operations Specialists will be expected to perform all job duties with a commitment to providing outstanding value-added service to clients and maintaining an atmosphere of teamwork and continuous improvement. We are accepting applicants on an entry-level basis as well as applicants with experience.

Essential Functions and Duties

The IP Operations Specialists works with attorneys in the overall operations of the firm. Responsibilities include but are not limited to the following:

• Performs daily maintenance and overall operation of patent prosecution, including but not limited to:
• Monitoring tasks on the docket and reminding attorneys/clients as appropriate.
• Processing incoming emails/documents for the purpose of progressing accurate, timely work product
• Drafts documents and letters using proper templates based on firm standard or client-specific instructions
• Manages legal documentation and correspondence in strict confidence
• Integrates new files and records in the client/matter database
• Processes incoming correspondence from clients, foreign associates and intergovernmental agencies worldwide
• Leverages a variety of software and technology to manage work
• Takes on informal leadership roles within the team and work with the Executive Director to identify and implement administrative processes improvements
• Serves as subject matter expert by training and advising less experienced team members. May act as back up for the Lead role if required.

Required Skills

• Communication - Ability to communicate clearly and accurately both verbally and in writing.
• Computer/Technical - Expertise in MS Office products, docketing systems, firm management/e-billing software, etc. Technology savvy with a preference for working digitally
• Organization/Planning - must be able to create schedules, manage multiple priorities and accurately track extensive details.
• Legal knowledge - Knowledge of a variety of legal documentation. Able to independently manage the most complex IP functions. Deep knowledge of patents, trademarks, and intellectual property. 
• Critical Competencies
• Detail Oriented – Shows a high level of care for the quality of the work and the accuracy of detailed information. 
• Flexible – Able to manage multiple priorities and respond quickly/positively to shifting demands and opportunities; ability to work under tight deadlines;
• Learning Agile – Proactively learns new skills, willing/able to learn new technologies, open to feedback and willing to take direction
• Team Oriented – Prefers working in a team environment. Establishes and maintains good working relationships. Willing to help others and share knowledge and expertise.
• Professional – Communicates and behaves in a way that reflects positively on the firm and creates a great client experience.
• Demonstrates discretion – Can be trusted to handle confidential information discreetly.
• Problem Solving – Takes initiative to find ways to do things more simply and effectively

Basic Qualifications

• High School Diploma required. 
• Associates or Bachelor's degree and/or Paralegal certification preferred.
• Demonstrated experience and proficiency in using software technology including Microsoft Word, Outlook, Excel.

Preferred Qualifications

• 5+ years prior experience in a legal assistant/paralegal position in an area of law a high degree of accuracy (e.g. IP, tax, real estate, transactional or environmental law)
• 3 years prior experience in IP.
• 1-2 years docketing experience.
• Demonstrated experience and proficiency in using legal software technology including IP related software
• Familiarity with Anaqua strongly preferred.

Senior Product Manager – Fiber Optic, Broadband Manufacturing

Location: On site in Cleveland, OH

A well-established manufacturer serving the broadband and communications infrastructure sector is seeking a Senior Product Manager to lead strategic growth across a portfolio of fiber optic and broadband connectivity solutions. This is an opportunity to shape the direction of products that support critical network expansion across North America, working at the intersection of engineering innovation, market strategy, and customer engagement.

This role will play a key leadership function in defining product strategy, expanding market presence, and guiding new product initiatives for solutions used by telecommunications providers, utility operators, and broadband infrastructure partners. The ideal candidate combines strong product management expertise with a deep understanding of fiber optic technologies and broadband manufacturing environments.

This Role Offers

• Competitive compensation and comprehensive benefits.
• The opportunity to influence product strategy within a respected manufacturing organization serving the telecommunications and infrastructure markets.
• High visibility with executive leadership and cross functional teams including engineering, sales, and operations.
• A collaborative environment focused on innovation, operational excellence, and long-term market growth.
• Direct involvement in bringing new technologies and solutions to market within the rapidly expanding broadband ecosystem.

Focus

• Develop and execute product and market strategies that drive sustainable revenue growth within the United States broadband and fiber optic infrastructure market.
• Lead strategic planning for a portfolio of products supporting telecommunications and broadband network deployments.
• Guide cross functional teams through the full product lifecycle including development, launch, commercialization, and ongoing market support.
• Collaborate with engineering, manufacturing, and sales teams to align product direction with customer needs and emerging industry trends.
• Identify opportunities to introduce new technologies, expand product offerings, and strengthen competitive positioning.
• Drive new product launch initiatives including market introduction plans, pricing strategy, customer trials, and sales enablement activities.
• Build strong relationships with key customers, channel partners, and industry stakeholders to uncover growth opportunities and market needs.
• Monitor industry developments including technology shifts, regulatory changes, and competitive activity to inform product strategy.
• Develop and track key performance indicators that measure product performance, profitability, and market adoption.
• Participate in industry events, trade organizations, and technical forums to strengthen market presence and thought leadership.
• Support proposal development and participation in customer request processes including RFI and RFP submissions.
• Identify opportunities to improve margins, operational efficiency, and overall product portfolio performance.

Skill Set

• Bachelor’s degree in business, Engineering, or a related technical discipline preferred.
• Seven or more years of experience in product management, market management, or business development within telecommunications infrastructure, broadband technology, or related manufacturing environments.
• Strong understanding of fiber optic products, broadband network components, or telecommunications infrastructure markets.
• Experience guiding products through full lifecycle management including development, commercialization, and ongoing optimization.
• Ability to analyze market data, identify trends, and translate insights into strategic product direction.
• Excellent communication skills with the ability to present complex technical and business concepts to diverse audiences.
• Demonstrated ability to collaborate with engineering, sales, and executive leadership teams.
• Experience managing cross functional initiatives and influencing strategic decision making.
• Self-driven professional with strong analytical thinking, business acumen, and leadership capabilities.
• Experience participating in industry associations or technical groups is a plus.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Republic Powdered Metals, Inc.; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and Pure Air Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 3,000 people across North America.

GENERAL PURPOSE OF THE JOB:

The 2nd Shift Production Supervisor will oversee the day-to-day manufacturing activities of their respective shift to meet daily, monthly, quarterly, and yearly productivity goals. The position will provide leadership for the hourly associates, driving the lean process to maximize growth, throughput, customer service, and cleanliness. Other responsibilities include improving workforce flexibility, reducing operating costs, supporting Lean Six Sigma initiatives, including Small K and process improvements, and holding their employees accountable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads the activities of the team members in the production of quality products in accordance with work instructions and company policy, to ensure a quality product delivered on time.
• Responsible for implementing and maintaining safety standards, as required by law and company policy.
• Implements Skill Sets and job-related training for all employees on the shift.
• Coaches and provides technical and Supervisory expertise to resolve processing issues and creates and ensures corrective actions are implemented.
• Manages the execution of the Production Schedule.
• Supervisory responsibilities include management of employee performance, hiring, discipline, development, and resource planning.
• Implements and reviews SOPs and drives compliance standards.
• Utilizes problem-solving techniques and teamwork-building strategies to meet or exceed the facility's key operating statistics.
• Facilitates workflow management, workforce scheduling, and team members’ placement to ensure the facility and company goals are successfully met or exceeded.
• Conducts leads or implements the appropriate lean process audits.
• Maintains adherence to company policies, standard work, safety standards, and good housekeeping practices.
• Learns and performs training on the SAP production modules.
• Participates in scheduled Gemba walks and drives resolution to identified wastes and issues.
• Uses DAKOTA software as a compliance tool for environmental health and safety.
• Leads Daily Tier meetings with Production Associates. Posts constraints and drives resolution in a timely manner.
• Enforces plant housekeeping standards.
• Performs other job duties, as assigned.

EDUCATION:

• Bachelor’s degree from a four-year college or university.

EXPERIENCE:

• Four to ten years’ related experience and/or training.
• Demonstrated experience working hands-on in a manufacturing production environment.
• Minimum of three years of direct supervisory experience.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

• Excellent verbal and written communication.
• Proficient in Microsoft Suites and Statistical Analysis.
• SAP applications and other Enterprise Resource Planning (ERP) utilization.
• Proven facility and leadership.
• Labor relations and negotiation.
• Interact with all levels of the organization.
• Knowledge of arithmetic, “Lean” concepts, Lean Six Sigma, ISO procedures, and their applications.

BENEFITS:

• Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance-Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job description

Office Evolution – - is a leading virtual office and executive suite company. We’re seeking an organized, professional Community Coordinator to support daily operations and enhance member experience at our Independence, OH location.

At Office Evolution, our Community Coordinators have a passion for small business and a natural curiosity about business people. We love being involved in the success of our clients.

In our business centers we provide services such as meeting space, live answer of telephones, professional mailing address, and dedicated offices. Our clients are typically local small businesses with 1-5 employees. Our culture is fast-paced, entrepreneurial, creative, fun, efficient and family-oriented. Team members pitch in and help in every department as needed.

Role Summary: The Community Coordinator is the front-line representative for members and visitors, responsible for day-to-day office operations, member support, and administrative tasks that keep the coworking space running smoothly. This role combines customer service, operations, and light facilities/technology coordination.

Key Responsibilities

• Serve as primary front-desk contact: greet visitors, manage check-ins, answer phones, calendar scheduling, mail handling, and respond to member inquiries (in-person, phone, email, chat).
• Maintain coworking schedules: meeting room reservations, event calendars, and shared-space availability.
• Supports our social media presence with postings on our various accounts to help our exposure in the community.
• Handle administrative tasks: mail/package distribution, supplies inventory and ordering, recordkeeping, and basic bookkeeping support (invoicing, expense tracking).
• Support light facilities and IT: coordinate with vendors/maintenance, troubleshoot common connectivity issues, and escalate technical problems.
• Assist with community programming and events: setup/breakdown, attendee registration, and on-site support.
• Enforce community policies and maintain a professional, welcoming environment.
• Reports to: Community Manager

Required Qualifications

• 2+ years of administrative, customer service, or hospitality experience; coworking or office operations experience preferred.
• Excellent interpersonal and communication skills; professional front-desk presence.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Comfortable with common office technology: Google Workspace or Microsoft Office, booking systems (e.g., OfficeRnD, Nexudus, Skedda), basic networking troubleshooting.
• Reliable, proactive, and able to work independently with minimal supervision.
• Ability to lift/move light equipment (up to ~25 lbs) and stand for extended periods during events.
• Ability to gain notary certification.

Preferred Qualifications

• Experience with community management, event coordination, customer service, or facilities management.
• Familiarity with CRM (Hubspot, Yardi), payment processing systems, and basic bookkeeping tools (QuickBooks, Stripe) is a great plus.

Compensation & Benefits

• Competitive wage
• Paid time off & holiday pay
• Dynamic, collaborative work environment with growth potential.

Office Evolution is an equal opportunity employer.

*This position reports to our Westlake, OH office full-time. To learn more about our sales team, check out our YouTube video!

Join the Equity Trust Sales team today!

As a 12-time NorthCoast 99 winner, Equity Trust values its associates and currently offers:

- Medical, Dental and Vision coverage first of the month following start date

- 20 days PTO per calendar year (prorated based on date of hire)

-10 paid holidays plus volunteer hours

-Paid Maternity/Parental leave

-On-site gym with weekly fitness classes

-Wellbeing program including opportunity for discounts on medical insurance

JOB OVERVIEW

The Account Executive II plays a pivotal role in expanding our Private Client Group business. Serves as a trusted financial professional to help guide prospects and clients with a consultative perspective, driving revenue growth while championing Equity Trust’s value proposition: flexibility, service excellence, and technology-driven solutions. Responsible for managing a sales pipeline, proactively generating new business, and collaborating internally to deliver exceptional outcomes for clients.

RESPONSIBILITIES & DUTIES

• Executes a sales plan and funnel
• Makes outbound phone calls to leads with current and past interest.
• Prospects, qualifies, and converts new business opportunities by communicating ETC’s unique value: nearly limitless investment flexibility, robust platform (myEQUITY), and trusted custodial experience.
• Manages full sales cycle: Engage > Identify > Solve > Fees > Close > Onboarding
• Assists in completion of account open documentation.
• Maintains and grow relationships with existing clients and strategic partners, ensuring customer satisfaction, renewal growth, and cross-sell of additional solutions
• Collaborates closely with Management, Client Success, Onboarding, and Client Service teams to ensure a seamless implementation process and a strong, positive client onboarding experience
• Stays current on industry trends including self-directed IRAs, real estate investing, alternative assets, 1031 exchanges, and cryptocurrency and clearly communicate how ETC’s solutions align with emerging client needs.
• Provides feedback from field to internal teams on client/market insights, competitive intelligence, and product features to strengthen ETC’s go-to-market strategy.
• Tracks sales activities, pipeline, forecasting, and metrics using CRM tools; maintain accurate records and reporting to management.
• Creates leads using Salesforce and documents all interactions.
• Collaborates with the onboarding team to ensure new accounts are opened and funded accurately and efficiently.
• Meets Sales objectives and business results as established by Sales Leadership
• Obtains and follows up with referrals
• Perform other duties as assigned

QUALIFICATIONS

• High School diploma or equivalent required
• Bachelor’s degree preferred
• Minimum one (1) year of sales experience preferred
• Proven track record of meeting or exceeding sales targets
• Willingness to travel (client meetings, industry conferences)

PROFESSIONAL CERTIFICATIONS

• None required

TECHNICAL SKILLS

To be successful in this role, you should have experience with and an understanding of the following:

• Intermediate level proficiency in Microsoft Office
• Comfort and fluency with technology platforms; ability to understand online tools and digital client experience

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Attention to Detail
• Time Management
• Written and verbal communication
• Organizing

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

We’re hiring a B2B SaaS Account Executive to drive growth for our AI-powered solutions used by growing and enterprise businesses.

As an Account Executive at Commercient, you’ll own the full sales cycle for our AI automation and chatbot solutions, from prospecting and demos to closing complex B2B SaaS deals. You’ll work directly with customers to understand real business problems and translate cutting-edge AI—LLMs, intelligent automation, and ERP–CRM integrations—into practical, high-impact outcomes. This is a SaaS sales role for someone excited to sell sophisticated AI technology, engage senior stakeholders, and help shape the next generation of AI-driven sales motions.

At Commercient, you’ll own the full sales cycle, working directly with decision-makers to understand business challenges and position high-impact solutions that combine ERP, CRM, and AI capabilities.

Location: Atlanta (Hybrid)/US (remote)

What You’ll Do

As our Sales Representative, you’ll be on the front lines driving our growth:

• Prospect, pitch, and close deals for our AI technology solution such as our chatbot
• Build and nurture strong client relationships with Salesforce, HubSpot, Zoho, etc.
• Represent Commercient at meetings, demos, and events across the US
• Gather insights from the market to help shape our product and sales strategy
• Hit and exceed sales targets while growing your career in a fast-moving company
• Travel to several conferences per year in the US

Who You Are

• Sales hunter with a passion for building relationships and closing deals
• Energetic, ambitious, and motivated by results
• AI enthusiast who likes to learn about AI and stays current with the trends
• Comfortable meeting clients and thriving in a dynamic, less-structured environment
• Bachelor’s degree or equivalent experience in Sales, Business Development, or related fields (optional if you have killer sales results!)
• 3-7 years of experience in SaaS or AI solution sales (ERP, CRM, or automation experience strongly preferred)
• Familiarity with Salesforce, HubSpot, or ERP ecosystems
• Understanding of AI chatbots, RAG systems, or natural language interfaces (bonus if you can explain GPT, embeddings, or vector databases in plain English)
• Consultative, high-EQ selling style with technical curiosity
• Comfortable engaging at C-level and VP-level
• Self-starter with strong pipeline discipline and storytelling ability
• Excited about shaping a next-generation AI sales motion
• Experience with any Chatbot or LLM tech stack: Google Gemini, Google AI Studio, Open AI, Liveperson, Drift chat, Microsoft Copilot, Agents, Agentforce, HubSpot AI, Support desk or Helpdesk AI assistants, Slack AI assistants, etc.
• Comfortable working independently in a remote team environment
• Applicants must have near-native English proficiency. A short written and verbal English evaluation will be part of the selection process.

Not for you if: you dislike rejection or ambitious goals.

Why Join Us?

• Be a key player in our expansion — your impact is direct and visible
• Work closely with founders and an international team
• Learn and grow in a tech-driven, fast-moving environment
• We have an engaging, collaborative culture focused on succeeding together

Compensation & Perks

• Competitive base starting at $55k (based on experience) + commission — uncapped, performance-driven commissions per annual On Target Earnings (OTE)
• Our compensation plan creates a space for you to be in control of what you make. The base is a great start, but uncapped commission is accessible your entire career with us (your base and commission will increase as you grow with the company).
• Comprehensive Benefits Package
• 401k program with generous company match
• PTO
• Hybrid role based in Atlanta, GA with fully remote option for US-based candidates

About Commercient

Commercient helps growing companies streamline Sales, Marketing, and Customer Service by seamlessly connecting ERP and CRM systems through our AI-driven integration platform. Over 50,000 users rely on Commercient SYNC daily to automate key business processes—sales, billing, invoicing, and payments—across top CRMs like Salesforce, HubSpot, and Microsoft Dynamics. We’re an innovative, global SaaS company with 20+ years of experience and customers in 1,000+ organizations worldwide.

Why Work With Us

• Work remotely with a diverse, supportive, and fun global team
• Be part of an innovative company that embraces cutting-edge technology
• Enjoy learning and development opportunities to grow your career
• Flexible work-life balance and an environment where ideas thrive

Ready to join an innovative team building the world’s leading ERP–CRM integration platform? Apply today and grow your career with Commercient.

*This role will be based out of our various retail locations throughout Missouri along with one day per week working from home supporting centralized services*

Job Summary

Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience. #LI-Hybrid

• Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
• Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
• Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
• Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
• Supports company policies, procedures, mission, values, and standards of ethics and integrity.
• Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
• Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
• Maintains and develops relationships with medical providers and other health professionals.
• Ensures pharmacy staff follows up with medical providers’ to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
• Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
• Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
• Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
• Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
• Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
• Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.

About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
• Current Pharmacist license as granted by the appropriate state licensing authority.
• Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).

• At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience with pharmacy technology including Intercom, Promise, and Plus.
• Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).

Job Summary

*This role will be based out of our various retail locations throughout Tennessee along with one day per week working from home supporting centralized services*

Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Works effectively in a hybrid work environment (such as Pharmacy store, Call Center, Micro-Fulfillment, and/or remote) and provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness of drug interactions leveraging omni-channel services (e.g., in person consultation and via the phone). Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcomes services. Supports the efficient workflow of the pharmacy and assists the pharmacy management in identifying ways to optimize pharmacy financials, inventory management and enhance the patient experience.

• Performs pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and dispenses prescribed medications.
• Enhances patient experience by focusing on healthcare services (e.g., patient consultation, medication management, drug therapy reviews) and retail, clinical, or wellness services such as immunizations, disease state management and specialty programs. Listens to patients concerns and issues, acts as a sounding board for pharmacy concerns and provides feedback to operations leaders. Resolves customer queries and issues in a timely manner to ensure a positive customer experience.
• Conducts centralized support, including patient registration, exception resolution, and assists with resolving patient issues. Performs in-person or virtual product/prescription reviews, within guidelines.
• Provides expertise, resources, education and support to broader team. Supports staff training and development opportunities. Promotes teamwork and motivates staff by fostering a shared vision;
• Supports company policies, procedures, mission, values, and standards of ethics and integrity.
• Partners with leadership team in analyzing performance (KPIs), financial and customer service data; Implements procedures for pharmacy asset protection and inventory management.
• Ensures the pharmacy adheres to regulations, company policies and standards. Collaborates with leaders to establish workflow procedures (e.g., assigning roles, coordinating activities and soliciting employee suggestions). Oversees pharmacy opening, closing and shift change.
• Maintains and develops relationships with medical providers and other health professionals.
• Ensures pharmacy staff follows up with medical providers’ to clarify prescriptions, dosages, refills, interactions and allergies, to suggest alternative medications and answer questions.
• Maintains current knowledge of pharmacy systems technology (e.g., workflows, prescription fulfillment, billing, clinical documentation, training, inventory management, and POS registers).
• Processes insurance claims. Liaises with insurance companies, medical providers and auditors.
• Develops and maintains relationships with the local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities. Participates in community events that reflect the unique communities we serve as requested by leadership team.
• Drives compliance and continuous improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Adheres to regulatory compliance and standard operating procedures.
• Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of pharmacy systems and procedures.
• Seeks professional development and solicits feedback. Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations. Stays current with pharmacy trends and best practices.

About Walgreens
Founded in 1901, Walgreens ( ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
#LI-JJ1
#LI-Hybrid

• BS in Pharmacy or Pharmacist Degree from an accredited educational institution.
• Current Pharmacist license as granted by the appropriate state licensing authority.
• Experience performing prescription dispensing activities, demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• Willing and able to work effectively in different and/or multiple work environments (such as Centralized Services, Retail Pharmacy, Specialty Pharmacy, and/or virtual).

• At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience with pharmacy technology including Intercom, Promise, and Plus.
• Has completed specialized training regarding medication and disease state or has sufficient practical experience necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).