Information Technology Jobs in Bowie, MD

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

We are looking for a Director of PM to join a rapidly growing $100M ARR defence technology unicorn!

This company is going from strength to strength and is continuing to build out a stellar Product Management function with this appointment.

This Director of PM will focus on their core platform and have a wide scope over many products, including Agentic AI initiatives, the Project Management suite platform, data suites, and various other workflows. This role will start off as an IC but quickly assume authority over a couple of other PMs who already work on the core platform offering today. Many of their products are already in the market, but they are at various stages of maturity, so there is plenty of scope to build these capabilities out significantly.

Must have experience for this role includes:

- 7+ years of PM experience, specifically in B2B SaaS, ERPs, or highly configurable specialized industry platforms.

- Experience working in a rapid startup/growth environment and extensive experience with building out enterprise tools.

- Full lifecycle Product Management experience, strong strategic nous, and an ability to drive the roadmap of a highly successful core product.

- Have experience building customized workflows for multi-persona platforms.

- US Citizenship (in order to pass security clearance if you don't already have it).

- Any experience working in or around the DoD is highly desirable, but not essential.

Compensation - $180k-$220k + bonus (30%) + equity

Location - Arlington VA, or Pittsburgh PA (relocation assistance provided)

If you are interested in learning more about this opportunity, please reach out. As always, please be patient as we work through applications!

Our client is a well-established leader in the design and fabrication of high-end architectural millwork and custom interiors. With a reputation built over 50 years of excellence, they partner with top architects, general contractors, and developers to execute complex commercial projects across the East Coast. As they continue to grow and invest in new technology and talent, they are seeking an experienced Senior Project Manager to join their team and lead large-scale, high-profile initiatives.

The Role

The Senior Project Manager will take full ownership of projects from award through closeout, typically managing contracts valued at $1M+. This is a hands-on leadership role responsible for driving profitability, maintaining quality standards, and ensuring client satisfaction. The ideal candidate will bring deep industry knowledge, strong commercial acumen, and the ability to mentor and guide project teams toward successful outcomes.

Key Responsibilities

• Project Leadership: Oversee all phases of project execution, including scope definition, scheduling, budgeting, and resource allocation.
• Financial Management: Monitor project margins, control costs, and manage change orders to protect profitability.
• Quality Control: Ensure all millwork meets or exceeds client expectations and industry standards.
• Team Development: Mentor and coach junior team members, fostering a culture of accountability and continuous improvement.
• Stakeholder Engagement: Serve as the primary point of contact for clients, architects, and trade partners. Communicate proactively to manage expectations and resolve issues.
• Risk Mitigation: Identify potential challenges early and implement strategies to keep projects on track.
• Process Improvement: Utilize project management tools and software to track progress, generate reports, and refine workflows.

Candidate Profile

The ideal candidate will possess:

• 5+ years of project management experience in custom architectural millwork, cabinetry, or facade experience.
• A Bachelor’s degree in Construction Management, Architecture, Engineering, or equivalent relevant experience.
• Strong proficiency in AutoCAD, Bluebeam, Microsoft Office, and project management software (MS Project, Procore, or similar).
• A proven track record of managing budgets, schedules, and teams on complex, high-value projects.
• Excellent communication, negotiation, and problem-solving skills.
• A collaborative leadership style and a commitment to mentoring others.

Compensation & Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus potential
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Opportunities for career advancement and professional development

Holy Trinity School, a Catholic elementary school in the Jesuit Tradition, is seeking a Middle School Assistant Principal to join our faculty in the 2026-27 school year.

Position Overview

Jesuit Elementary Catholic School seeks a mission-driven and collaborative educational leader to serve as Assistant Principal for grades 5–8. The Assistant Principal (AP) – located in the Upper School building – is the primary administrative leader of the Upper School (US) and is responsible for the day-to-day running of the Upper School. The AP will serve as the primary point of contact for US parents and the primary support for US teachers. The Assistant Principal partners with the Principal and school administrative team, faculty, and staff, to advance academic excellence, strengthen Catholic identity, and uphold the Jesuit mission of the school. This leader will provide instructional leadership, faculty mentorship, and active participation in the faith life of the school community.

Key Responsibilities

Academic Leadership

• Develop and manage the master class schedule for grades 5–8
• Create and coordinate faculty duty schedules
• Ensure effective course alignment and instructional continuity
• Serve as lead point of contact for standardized testing
• Ensures timely and accurate production of student report cards and progress reports, including electronic posting of assignments and grades
• All administrators in the building are expected to teach at least one section of a course, which will be determined in consultation with the candidate.

Faculty Support & Mentorship

• Mentor and support Upper School teachers through coaching, classroom observation, and professional growth initiatives
• Assist in teacher evaluation and professional development planning
• Foster a collaborative, mission-centered faculty culture
• Assist in hiring Upper School faculty

Curriculum Oversight

• Provide leadership and oversight for the school’s mathematics curriculum
• Ensure alignment with diocesan standards and best instructional practices
• Lead curriculum review, assessment analysis, and continuous improvement efforts

Faith Leadership & Catholic Identity

• Serve as an active leader in the Catholic faith life of the school
• Participate in and help coordinate school Masses, prayer services, retreats, and other faith experiences
• Support the integration of Catholic and Jesuit values throughout the academic program

Student Life & Administration

• Support student discipline and formation in alignment with Catholic values
• Promote a safe, structured, and faith-filled learning environment
• Assist the Principal and Lower School Assistant Principal in daily operations and strategic initiatives, including standing in for the principal as needed should the principal be unavailable
• Under the direction of the principal, coordinates emergency drills in the Upper School building and ensures Emergency routes are posted and US faculty and staff have a clear understanding of procedures
• Serves as primary point of Administrative contact for technology, especially as related to standardized testing

Parish and Community Engagement

• Serve, as needed, on parish-wide committees and initiatives
• Assist in admissions, marketing, development, and other school-wide initiatives
• Collaborate with school and parish leadership to strengthen community engagement
• Serve on safety and security leadership team for all school initiatives

Qualifications

• Practicing Catholic committed to Jesuit educational values
• Master’s degree in Education, Educational Leadership, or related field preferred
• Administrative certification (or eligibility) preferred
• Minimum of 5 years teaching experience; middle school experience preferred
• Strong organizational, communication, and interpersonal skills
• Full-time, 12 month position
• Salary begins at $85,000 annually and is then commensurate with experience

Please send resume and cover letter to

Conviso Inc is looking to hire ServiceNow Business Analyst. This role comes with benefits, 401K & some accrued PTO. The Ideal candidate should have at least 1 year of experience as a business analyst for ServiceNow

Title: ServiceNow Business Analyst

Requirement: At least 1 year of experience as a business analyst for ServiceNow

Preferred Skills: Certified System Administrator (CSA)

Expected Deliverables: Roadmaps, R&D findings, Epic and Sprint planning, backlog grooming, user stories, OCM documentation creation, go-live activity checklist

Education: 4 years BS/BA

Required Skills:

• Demonstrated, specific experience with:
• Working in the ServiceNow platform, in at least one of the following modules: HRSD, ITSM, WSD, or GRC.
• Strong communication skills with both technical and non-technical audiences.
• Eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
• Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
• Facilitating requirements gathering sessions to create user stories
• Experience creating functional specifications, wireframes, process maps, and supporting UAT.
• Ability to translate business requirements into ServiceNow configuration and development needs.
• Working in a Waterfall and/or Agile/Scrum environment and support project delivery.
• Developing training materials and providing training.

The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.

Key Responsibilities

• Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.
• Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
• Ensure compliance with all safety, security, and operational protocols.
• Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
• Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
• Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
• Monitor site productivity metrics and implement improvements to enhance efficiency.
• Respond to on-ground escalations and operational emergencies promptly.
• Prepare weekly operational status reports and performance summaries.
• Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
• Travel between Tampa, Baltimore, and Pittsburgh as operational needs require.

Qualifications

• 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
• Prior experience in a supervisory or lead role managing teams.
• Strong understanding of safety protocols and compliance-driven environments.
• Excellent communication, leadership, and people management skills.
• Ability to analyze performance metrics and identify process improvement opportunities.
• Comfortable working in dynamic and fast-paced field settings.
• Valid driver’s license with a clean driving record.
• Ability to travel between assigned cities as needed.

Preferred Skills

• Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
• Knowledge of incident reporting, compliance documentation, and operational audits.
• Technical aptitude to understand basic AV system operations and diagnostics

Work Environment

• Significant travel required - approximately 90% of the time across locations.

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Senior Site Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across national or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

Job duties

(* denotes an “essential function”)

• *Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
  
  

• *People Leadership – develop a highly functioning client team
  
  

  • *Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
    
    

  • *Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
    
    

  • *Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
    
    

  • *Foster cross-training and a sense of team work to optimize client service delivery
    
    

• Operational Leadership – ensure account meet or exceed client expectations
  
  

  • *Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
    
    

  • *Ensure Engage is implemented and utilized by team according to best practices
    
    

  • *Understand how Engage operates, the data it requires and generates.
    
    

  • *Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
    
    

  • *Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
    
    

  • *Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
    
    

• Financial and Contractual Management
  
  

  • *Review monthly P&L and submit necessary changes to financial analyst
    
    

  • *Review all labor allocations; manage over-time and time-off to avoid non-billable charges
    
    

  • *Create and distribute monthly invoice, ensuring it meets contractual requirements
    
    

  • *Participate in the budget process; ensure all operational processes are managed to timeline and budget
    
    

• Customer & Account Leadership –
  
  

  • *Manage relationships with clients by ensuring a high level of customer satisfaction
    
    

  • *Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
    
    

  • *Solicit feedback from clients (client outreach) regularly
    
    

  • *Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
    
    

  • *Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
    
    

• Other
  
  

  • Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
    
    

  • Adhere to Williams Lea policies in addition to client site policies
    
    

• A Bachelor’s degree or equivalent experience is required
• Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
• Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
• Excellent client service skills with a service-minded approach toward the client
• Proven experience in the delivery and management of complex or multi-service solutions for clients
• Minimum of four years of successful financial management; demonstrated record of managing day-to-day and strategic decisions that impact P&L
• Able to make independent financial decisions for scope of responsibility
• Minimum of four years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
• Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
• Attention to detail with demonstrated organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Able to handle sensitive and/or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Able to work in a fast-paced environment
• Must be self-motivated with positive can-do attitude
• Intermediate to expert level Microsoft Office skillset
  
  

RRD's current salary range for this role is $85000 to $136000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder reports to the Store Manager.

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues as necessary

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Player:

• Support a positive work environment
• Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners
• Support performance initiatives set out by Store Management
• Attend and participate at store meetings as required by the business

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management
• Protect all company assets including cash handling, inventory etc.
• Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management
• Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a retail apparel environment preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Strong organizational skills, writing and communication skills
• Comfortable and savvy with computer technology and software within PC and iOS platforms
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.