Information Technology Jobs in Bellflower

Director, IS Business Operations & Performance

Pay Range: $70/hour to $100/hour

Overview

We are seeking a Director of IS Business Operations & Performance to provide strategic leadership for IT business operations and ensure strong alignment, efficiency, and collaboration across teams. This role will play a key part in optimizing operational performance, strengthening cross-department coordination, and supporting organizational priorities through data-driven insights and strategic planning.

The Director will partner closely with organizational leadership to support decision-making, optimize resource allocation, and drive operational excellence across the Information Systems organization.

Key Responsibilities

Operational Leadership

• Provide strategic leadership for day-to-day IS business operations, ensuring coordination and alignment across infrastructure, applications, and support teams.
• Direct the planning, management, and oversight of IT business operations including performance management and resource alignment.
• Serve as a leadership escalation point for cross-functional operational issues requiring coordination and resolution.

Performance & Process Improvement

• Lead initiatives focused on improving operational efficiency, workflow standardization, and service quality.
• Develop and oversee operational performance reporting, including metrics related to resource utilization, service delivery, and operational activity.
• Use performance data and insights to guide strategic planning and continuous improvement initiatives.

Collaboration & Communication

• Lead cross-team communication strategies and operational forums to promote transparency, alignment, and effective execution across IT teams.
• Foster collaboration across technical teams and organizational stakeholders to support strategic initiatives.

Strategic Planning & Resource Management

• Partner with finance and leadership teams to support operational planning, forecasting, and resource optimization.
• Monitor key initiatives and operational trends to inform leadership decisions and planning efforts.

Workforce Development

• Provide strategic oversight and mentorship for the IS Internship Program, ensuring it supports workforce development and aligns with departmental goals.
• Champion a culture of accountability, professional growth, and operational excellence across the IT organization.

Governance & Compliance

• Ensure adherence to organizational policies, regulatory requirements, and professional standards.
• Maintain ongoing professional development and required certifications or licenses as applicable.

Qualifications

• Bachelor’s degree in Information Systems, Information Technology, Business Administration, or a related field (or equivalent experience).
• Significant leadership experience within IT/Information Systems operations or business operations.
• Proven experience leading operational performance management, process improvement, and cross-team coordination initiatives.
• Strong analytical skills with the ability to translate operational data and metrics into actionable insights.
• Experience working closely with executive leadership, finance teams, and cross-functional stakeholders.
• Excellent communication, leadership, and organizational skills.

Senior Director / Vice President, Site Operations

Kelly® Science & Clinical is seeking a Senior Director / Vice President, Site Operations for a direct‑hire position at a cutting‑edge Client in Seal Beach, CA. If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.

Salary: $200-270k

Bonus potential

Schedule: M-F Onsite

Overview

The Client is an industry‑leading organization transforming the battle against cancer with innovative, personalized immunotherapy solutions. Their flagship work includes technologies leveraging a patient’s own immune system to fight disease.

In this role, you will lead U.S. site operations for the Client’s commercial manufacturing facilities, providing strategic oversight, operational excellence, and cross‑functional alignment to meet production goals, quality standards, and business performance targets. This position offers broad strategic leadership across manufacturing, technical operations, quality, engineering, supply chain, and supporting functions.

Responsibilities

• Ensure business processes, procedures, and resources are in place to compliantly, safely, and effectively manufacture the Client’s immunotherapy and other biotech products.
• Represent technical operations at the Steering Committee level and interface with external clients and regulatory bodies as needed.
• Manage technical operations across the Client’s commercial manufacturing sites and contracted manufacturing partners.
• Lead site EHS&S teams to maintain safety standards aligned with corporate programs.
• Collaborate across departments to ensure compliance with cGMP requirements for clinical and commercial manufacturing.
• Support audits and inspections by external customers and regulatory agencies.
• Develop and achieve enterprise and site performance goals; lead reviews of manufacturing, safety, engineering, quality, and materials metrics.
• Oversee department and site budgets, including cost of goods (COGS).
• Lead planning and execution of technical programs and corporate initiatives.
• Provide strong leadership; coach, develop, and retain talent across all levels.
• Build and maintain cross‑functional partnerships across Operations, Technical Operations, Supply Chain, Research, Manufacturing Sciences, Regulatory, and additional teams.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Life Sciences, Engineering, or a related field required; advanced degree (MS, MBA, PhD) strongly preferred.
• 10–15 years of progressive experience in the pharmaceutical, biotech, or life sciences industry with a strong background in cGMP‑compliant manufacturing.
• 7–10+ years of leadership experience managing cross‑functional teams and multi‑site operations.
• Experience working with ADC (Antibody‑Drug Conjugate) programs within CDMO environments, including oversight of development, scale‑up, and GMP manufacturing activities required.

• Proven experience leading large‑scale operational initiatives in regulated environments.
• Demonstrated success managing operational metrics, driving performance improvements, and managing COGS or departmental budgets.
• Experience with regulatory inspections and audits, including work with external manufacturing partners.
• Strong working knowledge of cGMPs, aseptic processing, quality systems, and environmental health and safety regulations.
• Skilled in strategic planning, team development, change management, and cross‑functional collaboration.
• Excellent communication, facilitation, and presentation skills; comfortable engaging with senior executives, regulators, and cross‑functional stakeholders.
• Able to thrive in a fast‑paced environment and effectively navigate ambiguity.

Working Conditions and Physical Requirements

• Travel required.
• Work takes place in laboratory, office, or utility (noisy) environments.
• Must be able to work near manufacturing areas with exposure to blood, blood products, or other potentially infectious materials while using required PPE.

What Happens Next

Once you apply, you’ll proceed to the next steps if your skills and experience appear to be a strong match. Even if this particular role isn’t the right fit, you’ll remain in our network, giving our team of Science & Clinical recruiting experts access to your profile for future opportunities.

Chemist 2

Kelly® Science & Clinical is seeking a Chemist II for a Contract-to-hire opportunity with the Client, a leader in product development and innovation. If you’re passionate about developing formulations that bring new technologies to life and are ready to take the next step in your scientific career, trust The Experts at Hiring Experts.

Pay: $33/hour

Location: Carson, CA

Schedule: Day Shift Mon-Fri

Overview

The Client is an industry-leading company driving innovation through advanced formulation development. In this role, you will be responsible for creating and optimizing formulations for various applications, ensuring technical accuracy, compliance with regulatory standards, and successful transition from the lab to production.

You will collaborate closely with R&D leadership, suppliers, and cross-functional teams to develop high-quality products that meet client specifications and performance expectations.

Responsibilities:

• Formulation Development- Selecting, blending, and testing raw materials to create new prototypes

Stability Analysis- Testing formulas for pH, viscosity, and shelf-life to ensure they do not separate.

• Research & Trends-Staying updated on market trends, competitor products, and new, innovative ingredients.
• Documentation-Keeping detailed records of formulas, procedures, and test results for regulatory compliance.
• Scale-Up & Production-Transitioning lab batch formulas to large-scale, commercial manufacturing.
• Technical Knowledge-Strong background in chemistry, particularly in emulsion, surfactant, and raw material interactions.
• Communication-Must effectively communicate within the company and with customers and vendors.
• Creativity-Developing unique textures and sensory experiences for consumer products.
• Assist supervisors with assigning projects, answering customers and other departments’ questions, and working with manufacturing to oversee production batches.

Qualifications:

• Bachelor’s degree in chemistry or a related scientific discipline.
• 3-5+ years of experience of formulation within Skincare/haircare/OTC required
• Assist with mentoring and training junior staff.
• MUST know how to formulate OTCs, ex. Sunscreens, anti-acne, & anti-dandruff
• Hands-on experience in formulation chemistry, preferably with surfactant systems, emulsions, and dispersion formulations.
• Strong laboratory skills, including data recording, method development, and analytical testing.
• Familiarity with regulatory requirements is relevant to product formulations.
• Excellent communication, documentation, and organizational skills.
• Ability to lift up to 25 lbs. and operate standard laboratory equipment safely.

What happens next:

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.

Logistic Operations Staff

Duration: 1 yr, Contract, W2

Pay: $25 - $32+ an hour

Location: Onsite in Cerritos, CA

Responsibilities:

• Strong customer orientation and strong negotiating skills
• Background in import logistics, global import operations, and Customs Compliance
• Develops and maintains operational plans to include all business requirements of customers
• Provides pricing for ocean/air/trucking freight with carriers, 3rd party logistics providers
• SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensuring operational SOP compliance
• Responsible for developing and enforcing SOP to comply with all local, state, and federal regulations related to shipments and transportation
• Builds relationships with carriers, vendors, and internal team members, and helps resolve any freight problems that may arise
• Reviews KPIs for each business and performance regularly for customer satisfaction
• Performs ad-hoc reporting, as required
• Performs other job-related duties as required

Requirements/Qualifications:

• High School Diploma required, Bachelor's degree preferred & 3+ years of work experience in freight forwarding or logistics industry (Ocean/Air Carrier)
• Warehouse (WMS) experience preferred
• Strong Excel spreadsheet and PowerPoint preparation skills
• Highly organized with the ability to manage multiple projects while paying close attention to detail
• Bilingual in English and Korean preferred
• Excellent analytical and problem-solving skills
• Great interpersonal skills, with the ability to communicate openly and effectively
• Works well under pressure and has a sense of urgency
• Strong work ethic
• Proficient in Outlook, Microsoft Office applications such as Excel, PowerPoint, and Word

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we’ll support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought-leader. At Northrop Grumman, you’ll have the resources, support, and team to do some of the best work of your career.

Northrop Grumman Mission Systems Navigation, Intelligence and Connectivity Division, Engineering and Sciences is seeking an Engineering Director. This position will be onsite in Woodland Hills, CA and will lead the Business Execution Engineering organization, for the Navigation and Cockpit Systems Business Unit, reporting to the Senior Director of the Engineering organization. As the Engineering Director, you will be responsible for leading a highly dynamic, growing multi-discipline engineering team of approximately 60 senior technical leaders and be the primary E&S POC for the respective Business Unit leadership team.

What You’ll get to Do:

• Primary E&S POC for Business Unit leadership
• Lead the team with primary accountability for executing engineering scope of work within allocated cost and schedule.  Ensure consistent rigor in planning, earned value reporting, metrics generation, and issue resolution as related to engineering execution.
• Collaborate with program office and engineering functional organization on resourcing programs and meeting competing demands of a diverse business base.
• Collaborate closely with business development, PMO, and functional engineering on architecting new systems and proposal planning to grow our business base.
• Drive technical issues on BU programs, captures, IR&D, etc. to closure by providing coaching, mentoring and leadership to broader technical team
• Lead strategic actions to improve the business of engineering
• Collaborate with discipline engineering team members across the Sector to share best practices and accelerate implementation of Sector standards
• Develop technical leaders (e.g. CE, SEIT Lead, IPT leads, etc.) to ensure business success
• Support development of technical discriminators for priority BU captures and pursuits
• Hold technical leaders accountable to execute per defined engineering processes and best practices
• Collaborate with other functional partners to resolve complex issues in a timely manner to help meet program commitments
• Travel up to 25% of the time

This position is contingent upon Clearance.

This position will be onsite in Woodland Hills, CA.

Basic Qualifications:

• Bachelor’s degree in Science, Technology, Engineering or Mathematics or related technical fields with 12 years of experience; Master’s degree with 10 years of experience; PhD with 8 years of experience

• 8 years of professional experience in the defense or aerospace industries

• 5 years demonstrated success managing multiple technical teams across multiple geographic sites

​• 5 years previous experience working in a technical role with experience across multiple program phases

• Prior profit and loss leadership experience (e.g. PM, OUD, IPT with >$50M workscope, etc.)

• Demonstrated experience executing the capture phase of the program lifecycle

• Demonstrated experience effectively leading diverse technical teams across multiple locations

• Demonstrated knowledge of engineering process and tailoring

• Clearance:  Candidate must currently have and be able to maintain an Active Secret clearance

• Candidate must be able to obtain and maintain a TS/SCI Clearance

Preferred Qualifications:

• Advanced degrees in Science, Technology, Engineering, Mathematics, or related technical fields

• Active DoD Top Secret/SCI Clearance or higher.

• Success as a leader of an organization >~300 employees

• Experience with product line management

• Experience executing the capture phase of the program lifecycle

• Proven success in creating and executing affordability initiatives

• Independent Review Team leadership with cross discipline stakeholders

• Experience leading execution of development programs
• Knowledge of navigation systems engineering

What We Can Offer You:
Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the
flexibility and control to choose the benefits that make the most sense for you and your family.

Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including: Education Assistance, Training and Development, 9/80 Work Schedule (where available), and much more!

About This Role

We are seeking a motivated R&D Food Technologist to join our innovative R&D team in Bell Gardens, CA. In this role, you will be responsible for developing and testing new food products, ensuring high-quality standards, and improving existing products. Responsibilities include conducting research, performing laboratory experiments related to food technology and food science, analyzing ingredients, and maintaining compliance with food safety and industry regulations. The role requires collaboration with cross-functional teams to innovate and support the company’s product development goals.

Key Responsibilities

• New product development from research and raw ingredient sourcing to lab prototype development, sampling preparation, costing, trial run, product’s SOP & product’s specification, develop and refine recipe formulation for mass production purposes.
• Evaluate current and alternative food ingredients, create product recipes, and conduct sensory evaluation of new food products to ensure to meet customer needs and requirements.
• Participates on cross-functional teams to ensure effective resolution of technical issues and support product innovation.
• Assist the QA Department in evaluating the HACCP program for new products to ensure the proper function of the Quality Assurance Department including but not limited to Quality, Regulatory, Food Safety, HACCP, SSOP, Labeling, and USDA. Assuring that operations have a consistent understanding of quality programs and actively participate in process improvement designed to achieve quality and company goals.
• Other duties as assigned by Management.

Qualifications

• Master's or Bachelor's degree in Food Science/Food Technology, or related field
• Bilingual is preferred (in English and Chinese)
• Food Technology and Food Science knowledge
• Experience in Research and Development (R&D)
• Laboratory skills
• Knowledge of the food industry and market trends
• Ability to create and develop new food products
• Excellent problem-solving and analytical skills
• Good communication and teamwork skills
• Attention to detail and ability to follow protocols
• Experience with food safety and quality standards

Benefits

• Health insurance
• Paid time off
• 401(k) retirement plan
• Company offers H1B sponsorship

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The Test Solutions Center (TSC) team within the Hardware Engineering Directorate is a multi-discipline organization responsible for developing test solutions for all Raytheon products. We are hands-on, designing with the latest technology and tools, and integrate state of the art test solutions with the most advanced engineering systems in the world.  TSC products are in engineering labs, in the field, and in production environments utilized for weapon system product verification, qualification, test data analysis, and production test solution development. TSC has job opportunities across all phases of the engineering lifecycle, including demonstrations, early engineering tests, design verification tests, production, and sustainment.

This position is focused on the development, integration, test, and maintenance of software as a part of on-site factory support of test systems to support product testing. The selected candidate will develop applications, libraries, and instrument drivers using the software style, development language, and integrated development environment specified by the organization.

The selected candidate will contribute to multidiscipline engineering teams. Typical work involves the development of both engineering and production test equipment, environments, and systems. As such, the candidate will contribute to the completion of all stages of test product development for RMD test products. They will be expected to act, either as a part of their team or independently, to uncover and resolve issues associated with the development and implementation of test systems.

What You Will Do:

• Guiding multidisciplined teams in the development of test equipment
• Prioritize and handle multiple tasks in a production environment
• Contributing to cost and schedule management planning
• Communicating with senior management on project status
• Troubleshooting software and test equipment
• Develop requirements for software products
• Written and interpersonal communication skills with Program Management

Qualifications You Must Have:

• Typically requires a Bachelor’s Degree in Science, Technology, Engineering, or Mathematics (STEM) and ten (10) years of prior relevant experience OR an Advanced degree and 7 years of prior relevant experience.

• Minimum of ten (10) years developing and integrating software applications using programming languages including but not limited to C++, C#, Java, Python or Visual Basic.
• Minimum of ten (10) years of professional engineering experience utilizing integrated development environments and debugging tools to troubleshoot software implementation and ensure integrity of the software products.
• Experience with Windows Operating System, Microsoft Visual Studio, and Microsoft Azure DevOps Server
• Familiarity with laboratory test instrumentation, electronics, and software (Ex. NI VISA, NI Measurement and Automation Explorer, NI Switch Executive)
• The ability to obtain and maintain a U.S. Government issued (Secret) security clearance is required. U.S. citizenship is required, as only U.S. Citizens are eligible for a security clearance.

Qualifications We Prefer:

• Working knowledge of computer architecture and computer hardware optimization techniques
• Extensive knowledge of the development of software drivers for the operation of computer hardware interfaces
• Extensive knowledge of common computer hardware interface and data protocols such as TCP/IP, UDP, RS-422
• Professional experience with Unified Modeling Language (UML) to visualize software architecture and design (Ex. IBM Rhapsody, Cameo System Modeler, and Cameo Enterprise Architecture)
• Professional experience of software development lifecycles, such as Agile
• Experience with Software Configuration Management principles

What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now:

Please consider the following role type definition as you apply for this role.  Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

This position requires onsite work in Tucson, AZ: ,-az-location

#TestEngineering

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

The Effector Digital Products (EDP) department designs digital electronic circuit cards and electronic units which are supported from proposal through transition to production. Our systems are subject to environments ranging from the frigid, sub-zero vacuum of space to the blistering heat of the desert floor, to the high pressures of the ocean depths.

The Digital, RF and Power Team is seeking a Principal Digital Design Engineer with digital electronics design and analysis skills to join our team. 

This position is 100% ONSITE in Tucson, Arizona.

What You Will Do

We are looking for candidates willing to collaborate, innovate, and team with our engineers to generate and utilize today’s cutting-edge technology to design digital electronics circuits that implement missile guidance, video and digital signal processing. Our technology base includes high-speed digital electronics, configurable logic, and homogeneous / heterogeneous multiprocessor designs.

The Principal Digital Design Engineer is responsible for the design, analysis, simulation, test, and integration of digital electronic modules and/or CCAs for Missile applications. The candidate should be experienced in all aspects of circuit card design including:

• hardware designs with processors

• FPGAs

• memory

• industry interfaces, such as PCIe, Ethernet, I2C, SPI, and UART

Qualifications You Must Have

• Bachelor’s Degree in Electrical Engineering, Computer Engineering or Electrical Engineering Technology.

• Minimum of 8 years of engineering digital circuit design experience to include at least 2 of the following:

  • Development and design of electronic circuit designs, multi-assembly system/unit design

  • Ability to take a design concept from the block diagram or requirements level to development of a complete hardware design, and verification via test and integration

  • Experience with PCB design process and expertise in tools used to design (schematic capture), analyze and simulate designs prior to hardware execution.

• The ability to obtain and maintain a US security clearance prior to the start date. U.S. citizenship is required as only U.S. citizen are eligible for a security clearance

Qualifications We Prefer

• Master’s degree in Electrical Engineering

• Experience with embedded test techniques, design for test, design margin analysis and design for production for complex circuit card assemblies between 16 and 32 layers

• Experience using Mentor Graphics Design Creation (Siemens EDA) tools: DxDesigner, xDX Designer VX, and Xilinx (Zynq Ultrascale, Vivado, Atrix)

• Experience using PCB electronic circuit design software: HyperLynx signal integrity, power integrity, and analog simulation, Xpedition Enterprise (xPCB)

• Constraint Editor System (CES)

• Experience with FPGA code development or software

• Experience leading a program transition from development to production

• Experience managing technical/schedule risks to identify cost reduction opportunities to meet assigned deadlines

• Experience with intellectual property generation (patents & publications)

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

• This position offers relocation

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role:

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: position is in beautiful Tucson, AZ. Tucson has a friendly, caring and laid-back atmosphere, combined with the innovation and energy of a metropolitan region and recognized as one of America’s 10 Best Small Cities. Surrounded by beautiful mountains, colorful Sonoran Desert landscape and majestic saguaro cacti, Tucson is blessed with some of nature’s best work. Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson’s fantastic weather lets residents enjoy the outdoors year-round.

Tucson, AZ: ,-az-location

#LI-CV1

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms