Information Technology Jobs in Bartlett, IL

Customer Service Lead – Hoffman Estates, IL

$66,000–$76,000 Depending on Experience + Full Benefits, PTO, and More

For over 45 years, our team has supported customers by delivering high-quality products and reliable service they can count on. In manufacturing, timing, accuracy, and communication are critical, and our customer service team plays a key role in ensuring every order moves smoothly from production to delivery.

We are looking for a Customer Service Lead to guide our customer service team and help ensure seamless communication between customers, production, and internal departments. In this role, you’ll provide hands-on leadership, support your team’s development, and ensure customers receive accurate information, timely updates, and exceptional service.

This is a high-impact opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and naturally motivates others to perform at their best.

Responsibilities

• Lead, mentor, and support a customer service team, ensuring accurate and timely communication with customers regarding orders, production timelines, and delivery schedules.
• Serve as the liaison between customer service, production, logistics, and management to ensure smooth coordination and alignment.
• Assist with training, performance feedback, and professional development for team members.
• Monitor order processing and customer requests to ensure accuracy, efficiency, and on-time fulfillment.
• Identify opportunities to improve workflows, increase operational efficiency, and enhance the overall customer experience.
• Step in during high-volume periods to assist with order management, customer inquiries, and issue resolution.
• Oversee daily customer service operations including order entry, order tracking, invoicing, and communication regarding production status.
• Foster a collaborative, solutions-focused team environment that prioritizes responsiveness and reliability.

Qualifications

• 2+ years of corporate customer service experience - manufacturing/distribution environment preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to coordinate with cross-functional teams including production, logistics, and sales.
• High-energy, positive leader who performs well in a fast-paced operational setting.
• Self-starter who adapts quickly, takes initiative, and leads by example.

Corporate Resources, on behalf of our client located in Hoffman Estates, is hiring a Customer Service Lead.

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY:

Manages activities of all production personnel across an entire shift within a manufacturing facility. Monitors activities to maximize productivity, minimize cost, and maintain quality in all facets of the facility operations. Ensures associates comply with company policies, procedures, and guidelines to maintain safe, efficient operations within a positive working environment. Performs shift administrative tasks, including metric reporting and personnel actions.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES:

• Manage SQF, Food Safety, Food Quality, Sanitation, 6S and customer standards
• Provides daily direction to Supervisors and hourly associates to meet designated productivity metrics, including labor costs/utilization, operational efficiency, scrap loss rates, and other measures to optimize profitability and meet demand. Develops and implements action plans to address production performance concerns or improve operations
• Coordinates production/facility activities with Shift Managers as appropriate
• Ensures administrative activities for the shift are being completed timely and accurately. These include but are not limited to payroll, performance reviews, standard and ad hoc production reporting, disciplinary actions, etc.
• Ensures announcements, safety topics, policies, procedures, and expectations are communicated to the staff and executed where appropriate
• Create and/or assists in the development and execution of plant budgets, goals, standards, EOS action items and career development plans
• Understand job standards and/or machine operation for each function
• Follow up on associate orientation, on-boarding, training, new hire performance reviews, and/or development as appropriate
• Ensures associates have appropriate tools to perform assigned duties and that tools/equipment are routinely inspected and maintained
• Performs other duties as assigned

PEOPLE MANAGEMENT RESPONSIBILITIES:

• Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; participate in the on boarding process (Passport orientation, etc.)
• Managing & Rewarding Performance: set clear performance expectations (Passport, Performance Management Process); provide regular feedback; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes
• Training & Development: understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests and developmental plans/next steps. Create appropriate action plans for individual development
• Communication & Engagement: communicate site, company, and other pertinent information to team (pre-shift, one on one, etc.); share customer and MSI Express Inc information on regular basis

QUALIFICATIONS/ CAPABILITY PROFILE:

Minimum Education

• High school diploma and/or GED- Essential
• Bachelor’s degree in related field- Desirable

Minimum Experience

• Three to five (3-5) years of experience in a manufacturing environment, with particular preference for food manufacturing and/or packaging experience- Essential
• Some experience interacting with the company customers- Desirable
• One to three (1-3) years of experience in a lead or supervisory role- Essential

Minimum Knowledge/ Skills/ Abilities

• Strong leadership skills- Essential
• Decision making skills- Essential
• Ability to analyze and/or solve problems- Essential
• Strong verbal, written, and interpersonal communication skills- Essential
• Ability to plan work schedules- Essential
• Working knowledge of food manufacturing processes, good manufacturing practices (GMPs) and related concepts- Essential

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

About the Company

We are a dynamic and growing U.S. subsidiary of a leading Italian multinational manufacturing company. With a strong global presence and a commitment to innovation and excellence, we are seeking a Finance Manager to lead our financial operations in the U.S. and ensure alignment with the parent company’s financial strategy, reporting standards, and compliance requirements.

Position Summary

The Finance Manager will oversee all financial activities of the U.S. subsidiary, including budgeting, forecasting, financial reporting, compliance, and internal controls. This role requires strong collaboration with the Italian parent company to ensure accurate and timely consolidation of financial data, adherence to the U.S. GAAP, and alignment with global financial policies and international regulatory requirements.

Key Responsibilities

• Lead the monthly, quarterly, and annual financial close process.
• Prepare and analyze financial statements in accordance with U.S. GAAP
• Coordinate with the Italian parent company on group reporting, intercompany transactions, and transfer pricing.
• Develop and manage budgets, forecasts, and financial planning processes.
• Ensure compliance with local, state, federal, and international tax regulations, including reporting requirements and filings across multiple jurisdictions.
• Manage cash flow, banking relationships, and treasury functions.
• Implement and maintain internal controls, policies, and financial procedures.
• Liaise with external auditors, CPA firms, and other professional advisors to ensure compliance and support audits.
• Provide financial insights and recommendations to support strategic decision-making.
• Supervise and develop a small finance team.

Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• 10+ years of progressive experience in finance or accounting, preferably in a multinational environment.
• Knowledge of U.S. GAAP, income tax and sales tax
• Excellent analytical, organizational, and communication skills.
• Ability to work cross-functionally and across cultures, especially with European counterparts.
• Proficiency in Italian is a plus but not required.

What We Offer

We offer a competitive and comprehensive benefits package, including:

• Competitive salary, with potential for annual performance-based bonus
• Comprehensive health insurance, including medical, dental, and vision coverage for employees and their dependents
• 401(k) retirement plan with company match, available after one year of employment with the Company
• Generous paid time off (PTO) and Paid Company Holidays
• Company-paid life and disability insurance
• Hybrid work options, depending on business needs
• Support for professional development, including training and continuing education opportunities
• Opportunity to work in a global environment with exposure to international finance
• Inclusive and collaborative workplace culture

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. #inauto

What we offer:

• 18 pro-rated PTO days in the first year.

• 9 paid company holidays plus 2 additional company-paid choice holidays.

• Benefits start on day one.

• 100% 401K match for the first 4%.

What we're looking for:

• Education: High School completion or equivalent (GED)

• Experience: OSHA forklift and HAZMAT certification are a plus, as is a minimum of one year of Crown forklift experience. Experience with a reach truck is also a plus.

• Preferred Qualifications:

  • Comfortable working at elevated heights while using reach/lift trucks in a warehouse setting.

  • Ability to work in a team environment.

  • Attention to detail.

  • Ability to lift up to 50 pounds.

  • Perform duties with the highest regard for safety and quality.

  • Ability to understand and follow site protocols, policies, and procedures.

  • Basic computer skills, including proficiency in Microsoft Office (Word and Excel), preferred.

  • Crown Reach Truck forklift preferred.

How you will thrive and create an impact:

Warehouse material handlers' essential duties are to perform various tasks in the warehouse, such as but not limited to:

• Inbound: Unload trucks, trailers, and freight containers; count products; and compare products to the manifest to check all shipments for damage, infestation, or production code dates. Material handlers must report shortages, damages, and misshipments on the appropriate forms. They must also be able to sign for inbound shipments when necessary. All inbound shipments are moved safely to storage locations to be efficiently stacked as store merchandise.

• Order Picking: Ensure that the correct product number, quantity, and type (lot, batch, serial number) are picked. Transport orders to shipping locations or delivery platforms using material handling equipment, such as forklifts, cherry pickers, or pallet jacks. Materials handlers must be able to label, stencil, tag, mark orders, band, bundle, wrap, overpack, and palletize as required.

• Outbound: Compare quantity, labeling, and address with the order to ensure outgoing shipments are complete and correct. Assign signatures to outbound shipments as needed. Efficiently move products, cartons, and pallets into trailers, rail cars, or containers.

• Equipment: Maintain equipment in a neat, clean, and orderly fashion. Operate equipment safely and efficiently. Comply with company standards and OSHA requirements.

• Inventory: Keep accurate records and reports. Assist in physical inventories and cycle counts. Ensure proper stock rotation. May key inventory adjustments in the computer.

• Other Duties: Repack or re-box cases per customer instructions. Repair and consolidate damaged goods as required. Operate a shrink-wrap machine. Charge the forklift battery as needed; stack and separate good from bad pallets when necessary; clean railcars, trailers, truck docks, and bays as requested.

• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth. We just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get paid $ to refer your friends*
• 50% of the best burgers around (or other menu options)
• Flexible schedules in a fun, family friendly, team environment
• Medical, dental and vision options**
• Paid time off vacation and sick**
• 401K match (21 and older)
• Employee assistance program
• Fast track for career opportunities and management experience
• Free uniform and hat

*Eligibility based off of time in position and average hours worked

**Referred employees must be in good standing & referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

Cashier Responsibilities

• Reporting to the restaurant general manager, our cashiers are the guest service experts (GSE) that champion better burgers! In this role you will:
• Greet guests with a smile! Responsible for welcoming new and repeat guests every visit
• Promote a fun and positive work environment
• Teamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment
• Be knowledgeable of all menu items so you can make meal suggestions & answer questions
• Verify each guest order for accuracy, manage \"to-go\" orders, process POS transactions and follow cash handling procedures & full understanding of Smashburger rewards program
• Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
• Adhere to all active marketing promotions & encourage guests to complete surveys upon each visit
• Foster and value a safe work environment by following all personal and food safety and security standards
• Have pride in keeping floors, counters, dining area and restrooms clean at all times with the use of company approved cleaning products
• Ability to listen, communicate and work well with others in a busy restaurant environment
• Values integrity and doing the right thing, even when no one is watching
• Follow company cash policies to ensure minimal losses through theft or shortages
• Upsell food items to all guests ordering through thoughtful suggestions
• Follow company order accuracy procedures to ensure a happy guest and minimize waste

Cashier (GSE) Requirements

• No experience necessary we build better skills! Must successfully complete Smashburger training program
• Must be 16 years old
• Physical ability to stand for extended periods of time & to move and lift boxes of food/ supplies up to 25 lbs.
• Show up on time to work variable hours/days, including nights, weekends, and holidays
• Adhere to Smashburger uniform policy
• Must successfully complete Smashburger training program
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must be able to produce authorized U.S. work documents; Smashburger participates in E-Verify

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

FULL-SERVICE SHOPPER

Start earning quickly with a flexible schedule

Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make peoples day.

Shoppers make it all happensign up now to help create a world where everyone has access to the food they love.

As a full-service shopper, youll receive orders through the Shopper app to shop from stores in your area, and deliver the orders to your customer's door. Its that simple.

What you get as a shopper:

• 
  
• Start earning quickly on a flexible schedule*
  
• Weekly pay with the option of instant cashout
  
• Potential to earn tips
  
• Special earnings promotions
  

Basic requirements:

• 
  
• 18+ years old (21+ to deliver alcohol)
  
• Eligible to work in the United States
  
• Consistent access to a vehicle and a recent smartphone
  

Additional information:

Shopping with Instacart is great for anyone looking for flexible, seasonal, home-based, entry-level, weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper, you can have more flexibility than with a part-time job.

Instacart is committed to diversity and providing equal opportunities for independent contractors. Instacart considers qualified individuals without regard to gender, sexual orientation, race, veteran, disability status, or other categories protected by applicable law.

Instacart also values providing prospective contractors with a fair chance to pursue opportunities. For all individuals seeking to provide services in San Francisco, Los Angeles, and Philadelphia, Instacart considers individuals in a manner consistent with the requirements of applicable Fair Chance ordinances.

Review the Independent Contractor Agreement here

*Subject to availability of batches in your area.