Information Technology Jobs in Avon, CT

IT Configuration Manager , EIS - Platform Engineering & Ops, Enterprise Technology & Experience

(Full-Time, Springfield, Hybrid Office)

The Opportunity

We are seeking a highly skilled and motivated   Configuration Management Lead   with deep expertise in   ServiceNow   to drive the strategic and operational management of our Configuration Management Database (CMDB). This role is critical in ensuring accurate, reliable, and actionable configuration data to support ITIL processes, improve service delivery, and enable informed decision-making across the organization. 

The Team

Our Configuration Management Database (CMDB) team oversees the daily management and ongoing maintenance of the CMDB. Their responsibilities include proactively identifying and resolving issues that could impact the integrity of the CMDB, while also developing solutions to meet our dynamic business needs. By working closely with stakeholders and customers, the team ensures that users can leverage the full value of CMDB data to support organizational goals. Additionally, the team manages ServiceNow discovery processes and provides critical support for Security Operations (SecOps) practices within the organization.

The Impact:

You will be responsible for maintaining the integrity of CMDB data and related processes, collaborating with stakeholders and clients to identify potential enhancements and optimizations. Additionally, you will lead a team committed to achieving operational excellence and ensuring high standards of data quality, serving as a reliable resource for the organizations and functions that depend on the CMDB.  

The Minimum Qualifications

• Bachelors degree
• 8+ years of experience with ServiceNow and ITSM
• 5+ years of hands-on technical experience with ServiceNow CMDB, Discovery, Automated Top-Down Discovery , Service Mapping and ServiceGraph connectors. 

The Ideal Qualifications

• Proven experience as a  Configuration Management Lead or similar role. 
• Able to drive and support technical resources through complex solutions and problems 
• Strong understanding of  ITIL framework , especially Configuration Management and Change Management. 
• Excellent ServiceNow CMDB troubleshooting, and data analysis skills 
• Experience with  data modeling, CI lifecycle management , and CMDB integrations. 
• Excellent analytical, communication, and stakeholder management skills. 
• Ability to lead cross-functional teams and manage multiple priorities. 
• 5+ years of experience leading a Configuration Management Team 
• Experience with  ServiceNow ITSM, ITOM modules (Event Management, Orchestration, etc.). 
• Familiarity with cloud infrastructure (AWS, Azure) and hybrid environments. 
• Experience in regulated industries or large enterprise environments. 
• ServiceNow certified for one or more practice relevant to the CMDB practice (e.g., Certified Implementation Specialist – CMDB or Discovery). 

What to Expect as Part of MassMutual and the Team

• Regular collaboration with the Platform Engineering & Operations Team, plus multiple Stakeholders
• Focused one-on-one time with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RK1

Risk & Regulatory Consulting

Administrative Assistant

Farmington, CT

Position Description

The Administrative Assistant provides critical administrative and operational support to a team of professionals spread across the country. This role enables team members to focus on delivering high-quality client work by ensuring seamless coordination, efficient processes, and consistent communication. The ideal candidate is highly organized, adaptable, and comfortable supporting a virtual team with diverse needs, fast-moving priorities, and client-driven timelines.

Responsibilities

• Provide elevated administrative support to RRC team members and engagement leaders across multiple regions to include: meeting coordination, document preparation, presentations, calendar management, travel management, review and process expense reports, order office supplies, register team members for annual professional seminars, etc.
• Coordinate complex calendars across time zones, schedule virtual and in-person meetings, and prepare materials for client-facing and internal engagements
• Serve as a dependable point of contact for inquiries, demonstrating professionalism, responsiveness, and sound judgment
• Support engagement operations by organizing documentation, tracking deliverables, monitoring deadlines, and assisting with cross-functional alignment
• Learn and adopt new technologies, systems, and processes to support operational efficiency and evolving consulting needs; e.g., assist with ad hoc reporting for management and aid in the preparation of materials for conferences and new hire orientation
• Assist with virtual onboarding, internal communications, and team initiatives that strengthen collaboration across a distributed workforce
• Assist with updates to the firm’s client and mailing lists by ensuring necessary changes are incorporated
• Maintain organized digital filing systems in accordance with firm standards, compliance requirements, and engagement protocols
• Prepare and/or proofread reports, presentations, proposals, and other client-ready documents with accuracy and attention to detail
• Identify opportunities to streamline administrative processes, enhance consultant productivity, and improve the overall engagement experience
• Process accounts payable through Central Accounts Payable
• Collaborate with other Firm Client Service functions, such as Human Resources, IT, and Marketing, for example
• Serve as a back-up to other administrative/office services functions, as needed
• Serve as a go-to for team member on technical, non-technical, and procedural questions
• Be knowledgeable on general office policies and procedures
• Perform other related administrative tasks (includes, but is not limited to, these types of examples: photocopying, mailing, sorting mail, scheduling conference rooms, shredding, etc.)
• Perform any other duties, as assigned

Qualifications

• Prior administrative experience in a professional services environment
• Associate degree or relevant
• 5+ years relevant administrative support experience
• Proficiency with Microsoft 365 (i.e., Word, Excel, PowerPoint, Outlook, etc.), collaboration platforms (e.g., SharePoint, OneDrive), and virtual communication tools
• Calendar management experience
• Effective organization and time management skills
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to take direction, follow procedures, and ask appropriate questions
• Complete tasks independently as well as work collaboratively with teams
• High level of professionalism, discretion, and reliability
• Ability to manage multiple tasks and shift priorities as necessary to meet deadlines
• Flexible demeanor, proactive thinker, positive attitude, maintains confidentiality
• Ability to handle stress while operating with a sense of urgency and with good judgment
• Change management and problem-solving skills
• Ability to work effectively with individuals who have diverse communication styles, schedules, and client responsibilities

Competencies

• Client Service Orientation: Supports consulting teams in delivering a consistent, high-quality client experience
• Professionalism: Maintains a polished, dependable presence in all interactions; possesses strong written and verbal communication skills, with the ability to produce polished, client-ready materials with accuracy, as well as proper spelling, punctuation, and grammar
• Adaptability: Responds effectively to shifting priorities, time-sensitive requests, and virtual collaboration needs
• Interpersonal Effectiveness: Builds strong working relationships and communicates with clarity and tact across remote settings; highly motivated and results oriented, self-starter, strong initiative, eager to learn, and able to work independently while maintaining a team player focus
• Technical Agility: Learns new tools quickly and assists others in adopting them
• Business Acumen: Understands consulting workflows, engagement dynamics, and how administrative support contributes to client outcomes
• Resourcefulness: Anticipates needs, solves problems proactively, and maintains composure in a fast-paced, virtual environment

Risk & Regulatory Consulting, LLC (RRC), an affiliate of RSM, is a national, leading professional services firm dedicated to providing exceptional regulatory services to clients. RRC offers services in the following regulatory areas: financial examinations, market conduct examinations, insolvency and receiverships, actuarial services and valuations, investment analysis, reinsurance expertise, market analysis and compliance, and special projects. RRC is a results-oriented firm committed to success that builds long-term relationships with its clients. RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 8 or send us an email at

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Location Detail: 100 Grand Street New Britain (10126)

Shift Detail: Per Diem Inpatient clinician 9am-530pm weekends for inpatient adult unit running groups

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life. This position is within an adult inpatient psychiatric unit with running groups 11-730pm or 1030-7pm.

Job Summary

Works in coordination with interdisciplinary teams to organize, prepare, and deliver evidence based clinical services across the continuum of care. Maintains ethical principles and professional standards of practice in adherence to the discipline's professional code of ethics.

Job Responsibilities

• Conducts a comprehensive bio-psychosocial assessment and establishes a care plan, as appropriate.
  • Collaborates with the interdisciplinary Team to assess for appropriate level of care and risk factors; develops and implements care/discharge plan and coordinates consults/referrals to remove barriers and promote optimal clinical and financial outcomes.
  • Utilizes specific therapeutic methods/strategies/interventions in accordance with individualized care plan.
  • Monitors progress of interventions and revises plan to meet patient/family needs.
  • Provides education to patient/family with respect to meeting established goals including but not limited to disease prevention, impact of illness and disease progression, advocacy for benefits, health maintenance, and adherence to treatment regimens.
• Provides direct patient care that may include: case management, care coordination, interdisciplinary collaboration for care transition needs, crisis intervention/safety planning, counseling, and emotional support to patients and families coping with illness, trauma, or end-of-life care, referral and discharge planning.
• Refers patient to appropriate levels of care and available resources that promote the individualized care plan.
• Maintains timely patient-centered documentation that reflect the patient and client systems' pertinent information for assessment, interventions and outcomes in accordance with regulatory licensing requirements and third-party agencies.
• Participates in administrative and development activities including team meetings, clinical supervision of staff and staff education.
• Supports the development of hospital and/or unit-based programming to meet the clinical and strategic needs of the patients and the milieu.
• Works as a team member to contribute to improved patient experience.
• Ensures the cost-effective utilization of resources.

Qualifications

• Master's Degree in Social Work, or Counseling, or Marriage and Family Therapy or Related Human Service Field
• Previous experience in a healthcare setting
• LMSW, LPC-A, LMFT-A, or CADC
• Valid Driver's License
• Computer proficient
• Ability to assess problems, determine solutions and make decisions within a timely manner
• Utilize supervision and team approaches in the context of patient assessment and clinical interventions
• Excellent communication skills, with the ability to establish relationships within and outside their entity
• Demonstrates competencies, including knowledge and behaviors, to meet age specific patient needs.
• Focused on personal, patient/client and unit/staff safety
• Assumes responsibility for self-improvement by identifying, communicating and seeking resources or instruction/validation to meet own learning needs, and is self-directed in maintaining currency of validations, certifications, licensure and training.
• Is cognizant of health-related social needs and cultural competence. Recognizes and addresses health disparities-inequalities and injustices directed toward clients, related to access to care and provision of health services.
• Develops and maintains cultural competence with an understanding of the history, traditions, values, and family systems of client groups as relates to health care and decision-making. Displays sensitivity to and awareness of the diversity in cultural groups and integrates this knowledge into their practice.

As a Hartford HealthCare entity, Rushford provides eligible employees with an extensive benefits package consisting of:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Location Detail: 100 Grand Street New Britain (10126)

Shift Detail: Per diem in the ED completing crisis consults. 24 hours per month mandatory, 12 hour shifts. Must work 2x a month on weekend

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.

Job Responsibilities

Direct Patient Care

• Conducts emergency psychiatric assessments. Interprets the psychiatric and psychosocial needs of the patients and gathers collateral information to determine appropriate disposition.
• Conducts advocacy, referral and discharge planning to meet patient/family needs. Works with patients' community behavioral health and medical providers to assure coordination of clinical care.
• Facilitates treatment process by referring patient/family members to appropriate level of care, and other resources as well as providing direct crisis intervention services.
• Coordinates care and dispositions of psychiatric patients with Emergency Department staff while working effectively as a team member both within and across clinical setting to provide an integrated delivery of health care services through communication, cooperation and collaboration.
• Documents assessments and all case management activities related to patients.
• Initiates treatment plan for longer length of stay patients in collaboration with provider.

Clinical Experience

• Actively participates in quality and safety initiatives to support the unit which may include participation in initiatives, committees, workgroups, and aftercare calls.
• Participates in administrative and development activities including debriefings, team meetings, clinical supervision of staff and staff education.
• Works as a team member to contribute to improved patient experience.
• Ensures the cost-effective utilization of resources.

Qualifications

Qualifications

• Master's Degree in Social Work, Professional Counseling, or Marriage and Family Therapy
• A minimum of two years' experience in a psychiatric setting required, preferably in an emergency department/crisis role
• Four years' experience in a psychiatric setting, preferably in an emergency department/crisis role is preferred
• Current CT license required: LCSW, LMFT, or LPC
• Computer proficient
• Ability to assess problems, determine solution and make decisions within a timely manner
• Utilize supervision and team approaches in the context of patient assessment and clinical interventions
• Excellent communication skills, with the ability to establish relationships within and outside their entity
• Demonstrates competencies, including knowledge and behaviors, to meet age specific patient needs
• Focused on personal, patient/client and unit/staff safety
• Assumes responsibility for self-improvement by identifying, communicating and seeking resources or instruction/validation to meet own learning needs, and is self-directed in maintaining currency of validations, certifications, licensure and training
• Is cognizant of health-related social needs and cultural competence. Recognizes and addresses health disparities-inequalities and injustices directed toward clients, related to access to care and provision of health services
• Develops and maintains cultural competence with an understanding of the history, traditions, values, and family systems of client groups as relates to health care and decision-making. Displays sensitivity to and awareness of the diversity in cultural groups and integrates this knowledge into their practice

We take great care of careers.

As a Hartford HealthCare entity, HOCC & MMC provides eligible employees with an extensive benefits package consisting of:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs
• Stress free commute; free parking and no shuttles
• Staff kitchen
• Individual offices for full-time clinicians

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

An experience professional with 10 or more years of prior experience demonstrating the following knowledge and skills:

• Salesforce (min: 5 years) Must be able to code APEX OOP and know design patterns.
• .NET OOP and SOA
• JavaScript Frameworks preferred
• SQL
• End-to-End Web Development

• Handle day-to-day customer communication via email, chat, and digital platforms
• Respond to customer inquiries, concerns, and order-related issues in a timely manner
• Monitor and manage customer orders using OrderUp system
• Ensure accuracy, tracking, and timely resolution of order-related issues
• Maintain and update order status, issues, and resolutions in Excel and internal tools
• Escalate complex or unresolved issues to appropriate internal teams
• Collaborate with cross-functional teams to ensure smooth customer operations

• Prior experience in Customer Support / Customer Service / Order Management
• Strong communication skills (written & verbal)
• Proficiency in Microsoft Excel (tracking, basic reporting)
• Experience with order management tools (e.g., OrderUp or similar systems) is a plus
• Ability to handle multiple tasks in a fast-paced environment
• Strong problem-solving and organizational skills

Job Title: SDET with Agentforce

Location: Hartford, CT

Employment Type: Contract

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

• Test Automation Eng with strong exp Agentforce
• Testing experience, with 5+ years' experience leading and representing QA for multiple scrum teams and Agentforce (Must be legitimate experience and not just made up)
• Experience in Agile with preferred experience in SAFe methodology
• Good communication and collaborative skills
• Experience working in onshore/offshore support model collaborating work with offshore teams.
• Excellent leadership skills, including the ability to motivate and inspire team members, delegate tasks effectively, and resolve conflicts
• Understand Agentforce concepts and the non-deterministic nature of testing
• Experience in Salesforce software quality assurance starting from planning to execution
• Strong exp testing Agentforce
• experience developing, executing and analyzing automation tests.
• Hands on experience using Selenium, Java, JavaScript.
• Experience testing APIs and data integrations.
• Experience in Test Automation and execution.
• Understand AI concepts and the non deterministic nature of testing
• Validate and Test, Topic and action accuracy, Refine and iterate based on result, Ensure test data represent realistic use interactions
• Prompt generation and leveraging Test Center to execute those prompts
• Strong understanding of Software Testing methodologies.
• Strong understanding of Agile principles. Experience working in SAFe Agile environment.
• Experience working in onshore/offshore support model collaborating work with offshore teams.
• Experience with Test Management tools – Rational Tool suite, JIRA.
• Experience in testing customer support and contact center systems a plus.
• Health Care experience

Employment Practices:

EEO, ADA, FMLA Compliant

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy.