Information Technology Jobs in Arnold Mo Flexible

Find your calling at Mercy!

Utilizes the Mercy Nursing Professional Practice Model and nursing process to provide patient care. Maintains professional accountability for provision of patient care for the assigned patients. Coordinates the patients care in conjunction with other departments. Maintains patients' rights and confidentiality of patient information. Functions within the scope of nursing preparation and consistent with the established guidelines of nursing practice, the goals of Mercy Health System, the Philosophy of the Sisters of Mercy, the State Nurse Practice Act, the Code of Professional and Business Ethics, and the Co-Worker Code of Conduct. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Join the Mercy South Float Pool Team!
10010 Kennerly Road, St. Louis, MO 63128

Registered Nurse – Full Time or Part Time Opportunities Available

Are you a dynamic RN who thrives on variety, challenge, and continuous learning? The Mercy South Float Pool is the perfect place to grow your skills while making a meaningful impact across multiple units.

Flexible Scheduling Options:

- 12-hour shifts: 7 AM – 7 PM or 7 PM – 7 AM

- 8-hour evening shifts: 3 PM – 11 PM

Competitive Pay with Tiered Differentials:

- Tier 3 (Med/Surg): +$5.00/hr

- Tier 2 (Stepdown): +$7.50/hr

- Tier 1 (ICU): +$10.00/hr

Additional Shift Differentials:

- Evening: +$2.75/hr

- Night: +$4.60/hr

- Weekend: +$1.50/hr

Sign-On Bonus:

Up to $10,000 for eligible RNs!

Why Float Pool?

If you love variety and want to expand your clinical expertise, the Float Pool offers:

- Exposure to diverse units and patient populations

- Opportunities to sharpen assessment, communication, and teamwork skills

- A fast-paced, rewarding environment for flexible and compassionate nurses

Units You May Float To Include: Orthopedics, Med/Surg, Telemetry, Stepdown, ICU, Emergency Department, Behavioral Health, Oncology, Neurology, and more!

Qualifications:

- Experience: 1–2 years of bedside RN experience

- Education: Nursing degree from an accredited school (BSN preferred)

- License: Current RN license in the state

- Certifications: BLS through the American Heart Association

- Physical requirements/demands:

- Push, pull, and/or lift 50 pounds on a regular basis

- Prolonged standing and walking each shift

- Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits That Start Day One:

- Health, dental, and vision coverage

- Paid time off (PTO) accrual

- Tuition reimbursement

- Employer-matched retirement plans

- RN to BSN Bridging Program (up to $16,000)

Ready to float into a career full of growth, flexibility, and purpose?
Apply today and become part of the Mercy mission!

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): RN, Registered Nurse

RN, Registered Nurse

Find your calling at Mercy!

At Mercy, healthcare is more than a job, it’s a calling. Join a team built on compassion, excellence, and support. Whether you’re starting your career or bringing years of experience, you’ll make a difference every day while growing professionally.
Enjoy day-one benefits: Comprehensive medical, dental, and vision coverage; generous PTO (up to 24 days your first year, growing to 34 with tenure and rollover up to 440 hours); paid parental leave; 401(k) with employer match; tuition reimbursement up to $2,000/year; $100/month Dependent Care FSA contribution; paid volunteer time; free parking; and career advancement opportunities.
Education & Loan Assistance:
• $10,000 Scholar Loan Program (LPN to RN)
• $20,000 RN Loan Forgiveness
• $16,000 RN to BSN Assistance

Position Details:

Registered Nurse - Med Surg ICU (RN)

Location: Mercy Hospital South - 10010 Kennerly Rd, St. Louis, Missouri 63128

Schedule: Full Time - 36 hours/week

Shift: Night Shift

Qualifications

Education: Graduate of an accredited school of nursing with one of the following:

- Associate Degree in Nursing

- Nursing Diploma

- Bachelor of Science in Nursing (BSN)

Licensure: Must hold and maintain a current Registered Nurse (RN) license in the state of Missouri or possess compact licensure, in accordance with state board of nursing regulations.

Experience: Previous hospital experience is preferred and may be required depending on the unit.

Certifications:

- Required: Basic Life Support (BLS) certification through the American Heart Association, or completion within 30 days of hire.

Preferred Qualifications

- Education: BSN preferred

- Licensure: Additional state licensure or specialty certifications preferred

- Experience: Prior experience in specialty area or similar clinical setting

Physical Requirements

- Ability to push, pull, and lift up to 50 lbs regularly

- Prolonged standing and walking throughout the shift

- Ability to grip, reach, bend, kneel, twist, and squat as needed to perform nursing duties

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Find your calling at Mercy!

At Mercy, healthcare is more than a job, it’s a calling. Join a team built on compassion, excellence, and support. Whether you’re starting your career or bringing years of experience, you’ll make a difference every day while growing professionally.

Enjoy day-one benefits: Comprehensive medical, dental, and vision coverage; generous PTO (up to 24 days your first year, growing to 34 with tenure and rollover up to 440 hours); paid parental leave; 401(k) with employer match; $100/month Dependent Care FSA contribution; paid volunteer time; free parking; and career advancement opportunities.

Education & Loan Assistance:
• $10,000 Scholar Loan Program (LPN to RN)
• $20,000 RN Loan Forgiveness
• $16,000 RN to BSN Assistance

Position Details:

Registered Nurse (RN) – Med Surg 5W

New Grads and Experienced Nurses Welcome!

Location: Mercy Hospital South - 10010 Kennerly Rd, St. Louis, Missouri 63128

Schedule: Full-Time | 36 hours/week

Shift: Night Shift | 7:00PM-7:30AM

Sign-On Bonus:

- Experienced Nurses: Up to $10,000
- New Graduate Nurses (less than 1 year of experience): Up to $5,000

About the Unit — Med Surg 5W

Med Surg 5W cares for adult medical patients with diagnoses such as small bowel obstructions, respiratory infections, cellulitis, diverticulitis, and pneumonia. This unit provides an excellent environment to strengthen core Med Surg skills, enhance assessment abilities, and manage patients with diverse medical needs.

Overview

Utilizes the nursing process to provide patient care. Maintains professional accountability for provision of patient care for the assigned patients. Evaluates the overall effectiveness of care provided by other direct care givers. Coordinates the patient care in conjunction with other departments. Maintains patient rights and confidentiality of patient information. Performs duties and responsibilities in a manner consistent with our mission, values, and mercy service standards.

Qualifications

Education: Graduate of an accredited school of nursing with one of the following:

- Associate Degree in Nursing
- Nursing Diploma
- Bachelor of Science in Nursing (BSN)

Licensure: Must hold and maintain a current Registered Nurse (RN) license in the state of Missouri or possess compact licensure, in accordance with state board of nursing regulations.

Experience: Previous hospital experience is preferred and may be required depending on the unit.

Certifications:

- Required: Basic Life Support (BLS) certification through the American Heart Association, or completion within 30 days of hire.

Preferred Qualifications

- Education: BSN preferred
- Licensure: Additional state licensure or specialty certifications preferred
- Experience: Prior experience in specialty area or similar clinical setting

Physical Requirements

- Ability to push, pull, and lift up to 50 lbs regularly
- Prolonged standing and walking throughout the shift
- Ability to grip, reach, bend, kneel, twist, and squat as needed to perform nursing duties

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Registered Nurse
RN
Acute Care
Acute Care RN
Staff Nurse
Inpatient RN
Medical Surgical
Med Surg
Nurse Hiring
Sign-on Bonus
Loan Assistance
Tuition Reimbursement
Nursing Career
New Grad RN
Experienced RN
Sign on bonus
Missouri

Find your calling at Mercy!

Position Details:

Join the Mercy South Float Pool Team!
10010 Kennerly Road, St. Louis, MO 63128

Registered Nurse – Full Time or Part Time Opportunities Available

Are you a dynamic RN who thrives on variety, challenge, and continuous learning? The Mercy South Float Pool is the perfect place to grow your skills while making a meaningful impact across multiple units. For more information on Mercy South Float Pool, please visit Scheduling Options:

- 12-hour shifts: 7 AM – 7 PM or 7 PM – 7 AM

- 8-hour evening shifts: 3 PM – 11 PM

Competitive Pay with Tiered Differentials:

- Tier 3 (Med/Surg): +$5.00/hr

- Tier 2 (Stepdown): +$7.50/hr

- Tier 1 (ICU): +$10.00/hr

Additional Shift Differentials:

- Evening: +$2.75/hr

- Night: +$4.60/hr

- Weekend: +$1.50/hr

Sign-On Bonus:

Up to $10,000 for eligible RNs!

What Current Caregivers Are Saying:

"I have less burn out by having a change every shift. I feel confident in my skills and more well rounded from getting more versatility in the units. It has given me more awareness of how the hospital actually works which gives me an appreciation for each department which can help me do my job more effectively and focus on the patients which is what truly matters."

"I like being able to know and learn how to care for many different diagnoses instead of only one specialty."

Units You May Float To Include: Orthopedics, Med/Surg, Telemetry, Stepdown, ICU, Emergency Department, Behavioral Health, Oncology, Neurology, and more!

Qualifications:

- Experience: 1–2 years of bedside RN experience

- Education: Nursing degree from an accredited school (BSN preferred)

- License: Current RN license in the state

- Certifications: BLS through the American Heart Association

- Physical requirements/demands:

- Push, pull, and/or lift 50 pounds on a regular basis

- Prolonged standing and walking each shift

- Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits That Start Day One:

- Health, dental, and vision coverage

- Paid time off (PTO) accrual

- Tuition reimbursement

- Employer-matched retirement plans

- RN to BSN Bridging Program (up to $16,000)

Ready to float into a career full of growth, flexibility, and purpose?
Apply today and become part of the Mercy mission!

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): RN, Registered Nurse, Nurse

RN, Registered Nurse, Nurse

Find your calling at Mercy!

Overview:
Utilizes the nursing process to provide patient care. Maintains professional accountability for provision of patient care for the assigned patients. Evaluates the overall effectiveness of care provided by other direct care givers. Coordinates the patient care in conjunction with other departments. Maintains patient rights and confidentiality of patient information. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

BRAND NEW UNIT OPENING FOR BEHAVIORAL HEALTH!

*Up to 10 Beds - Will Be Adult Unit*

Sign On Bonuses up to $10,000 for experienced RN's!

Education: Graduated from a school of nursing (Associate's Degree, Diploma, or BSN).

Licensure: Is personally responsible for obtaining, and maintaining, a current RN license within the hiring state and/or compact licensure in which nursing duties are performed and must meet all state board of nursing requirements.

Certifications:
- Basic Life Support certification through the American Heart Association or successful completion of course within 30 days of hire.
One or more of the certifications below may be required based on the position/unit hired to, or acquisition of certification within department required timeframe:
- ACLS (Advanced Cardiac Life Support)
- NRP (Neonatal Resuscitation Program)
- ENPC (Emergency Nursing Pediatric Course)
- TNCC (Trauma Nursing Core Course)
- CPHON (Certified Pediatric/Hematology/Oncology Nurses)
- OCN (Oncology Certified Nurse)
- BLS (Basic Life Support)
- PALS (Pediatric Advanced Life Support)
- PEARS (Pediatric Assessment Recognition and Stabilization)
- S.T.A.B.L.E. (Sugar, Temperature, Airway, Blood Pressure, Lab Work, And Emotional Support) Six Assessment & Care Modules
- C-EFM (Fetal Monitor Certification)
- Other unit-specific certifications as required

Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We offer many other great benefits and perks, including:

- Shift differential pay

- Annual merit increases based on performance

- 401(k) with employer match

- Free parking

- Career advancement opportunities

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Description
:Overview of Unit/Department
Expand your healthcare knowledge and experience while maintaining your skills at the bedside. Consider joining our team in a hybrid position in a cross training role which includes both bedside nursing shifts and an opportunity to grow new skills as a virtual nurse. Our Virtual Nursing Command Center is full of advanced technology that gives our patients an extra level of monitoring from admission to discharge. Our virtual nurses are centrally located in the Virtual Command Center at Cox South. They use this technology to support our bedside RNs with tasks to make lighten their workload as well as monitor patient's vital signs, assist with admissions and discharges, and collaborate with our virtual physicians, pharmacists, respiratory therapists, and Early Intervention Team! If you are on the search for a new way to expand your nursing knowledge come and give Virtual Nursing a go!
Additional Information About the Position for Qualified Candidates
•Up to $6,00.00 Sign-On Bonus
Up to 40 hours of front-loaded Paid Time Off
Up to $3,000 Relocation bonus
$1.00 Certification pay
$1.00 BSN pay
Career Ladder Bonus eligible up to $5,000.00
Job SummaryThe Medical-Surgical nurse is responsible for managing the care of the adult or geriatric patient experiencing general medical conditions or general surgical procedures. The nurse must be able to assess patient condition, administer medications, change dressings, monitor vital signs, keep records and provide patients and families with support and education. The Medical-Surgical nurse maintains a wide array of medical care knowledge in order to care for a diverse group of patients. The hybrid virtual eAcute nurse will work at least one shift per pay period as an eAcute Virtual Med surg nurse and the remainder of shifts as a bedside nurse. The eAcute Virtual Med-Surg nurse is a pivotal member of the healthcare team to assist with managing the care of the adult or geriatric patient experiencing general medical conditions or general surgical procedures. The virtual nurse will assist with tasks such completing the admission and discharge process, care plan development and maintenance, patient education, medication and discharge teaching, care coordination, mentoring of new nurses, and implementation of evidence-based care. The virtual eAcute nurse assists the primary bedside nurse with nursing tasks not required to be done in person as well as real-time quality and patient safety surveillance. The eAcute Virtual Med-Surg nurse maintains a wide array of medical care knowledge in order to care for a diverse group of patients. Virtual training begins after successful 12-week orientation period as bedside nurse.Education: Required: Graduate of an accredited nursing program or NLN approved program Preferred: Bachelor's Degree in NursingExperience: Required: At least two years' nursing experience Preferred: Preceptor and Charge nurse experienceSkills: Accountable and responsible for own safe clinical practice Basic computer skills and knowledge Excellent customer service skills Thrives in rapidly changing environment Self-motivated Excellent verbal and written communication skills Demonstrate effective leadership abilities Exhibits valuable time management skills Strong critical thinking/problem solving skills. Flexibility and ability to work in a multi-tasking environment.Licensure/Certification/Registration: Required: RN license active in the state of Missouri
Remote working/work at home options are available for this role.

Job Title: Clinical Case Manager II (ICM CCM) – Hybrid-167888 Location: Illinois (Candidates may reside anywhere in Illinois; hybrid role with occasional local member visits as needed) Pay: $35.87 per hour Schedule: Monday – Friday | 8:00 AM – 5:00 PM CST Overview We are seeking a Clinical Case Manager II to join a leading healthcare organization supporting members enrolled in Medicare and Medicaid.

This hybrid role allows candidates to work primarily from home while completing occasional in-person member visits in their local area as needed.

As part of the Integrated Care Management (ICM) team, the Case Manager works with members who have complex health and social needs.

Through collaboration, the Case Manager helps coordinate services and advocate for appropriate care to improve health outcomes and promote cost-effective care solutions.

Key Responsibilities Conduct comprehensive assessments of members’ health, social, and care coordination needs.

Develop and implement individualized case management plans based on member needs, benefit plans, and available resources.

Collaborate with members, healthcare providers, and community organizations to coordinate services and support care plans.

Apply clinical guidelines, policies, and regulatory standards to ensure appropriate benefit utilization and care management.

Utilize clinical tools and data review to evaluate member eligibility and determine appropriate care strategies.

Advocate for members by identifying resources and coordinating services to address medical and social determinants of health.

Maintain accurate documentation while navigating multiple systems and case management platforms.

Participate in care management and quality management processes in compliance with regulatory and accreditation standards.

Caseload Information Telephonic/Hybrid Case Managers: Caseloads typically range from 250–500 members , depending on stratification and complexity of member needs.

Field-Based Case Managers: Caseloads typically range from 30–100 members , depending on market needs and complexity.

Required Skills & Qualifications Active, unrestricted Illinois license required: RN, LCSW, or LCPC.

Minimum 3–5 years of clinical experience required.

2–3 years of care management, discharge planning, or home health coordination experience preferred.

Experience working with case management processes and care coordination programs preferred.

Experience with Illinois waiver services preferred.

Ability to work independently in a remote/home-based environment while collaborating with teams virtually.

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to navigate multiple systems.

Education Active Illinois licensure required as one of the following: Registered Nurse (RN) Licensed Clinical Social Worker (LCSW) Licensed Clinical Professional Counselor (LCPC) Keywords: case management, care coordination, discharge planning, RN case manager, LCSW case manager, LCPC case manager, managed care, Medicare, Medicaid, integrated care management, telephonic case management, hybrid case manager, population health, healthcare coordination, care management
Remote working/work at home options are available for this role.

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.

Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at to learn more and view our open positions.

Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Vijay at (63 Title: Financial Analyst
- Hybrid Duration: 2 Months Location: Hybrid at Northbrook, IL Schedule: 8:00 AM
- 5:00 PM Note: The position reports to the Manager of Corporate Accounting, based at our Northbrook Headquarters, with flexibility to work from our Chicago office.

This is a hybrid role, requiring on-site presence three days per week.

Only W2 candidates are eligible for this position.

Third-party or C2C candidates will not be considered.

Description: Position Purpose: We are seeking a highly motivated and detail-oriented Senior Accountant to support global accounting operations, strengthen internal controls, and drive process improvements.

This role will play a key part in month-end close, cross-functional initiatives, and special projects.

The ideal candidate is analytical, proactive, and capable of operating independently in a fast-paced, collaborative environment.

Duties and Responsibilities: Lead and execute month end, quarter end, and year end close activities, including journal entries and account reconciliations Perform variance analysis and investigate discrepancies Support internal and external audit requests Support maintenance of Oracle Account reconciliation portal Maintain supporting documentation and schedules in compliance with SOX requirements Support both internal and external audits by providing requested materials and actively participating in walkthroughs and testing with auditors and internal stakeholders Contribute to various accounting and finance initiatives, including system implementations, process improvements, and other special projects as assigned Education and Experience: Bachelor's degree in accounting required Minimum 5 years of total accounting experience Knowledge of ERP: Oracle preferred, Oracle ARCS and Kyriba Experience with improvement initiatives and enhancements Ability to have a collaborative style and work with cross-functional and international teams Strong GAAP knowledge, analytical, and problem-solving skills Excellent verbal and written communication skills CPA certification preferred About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer.

DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

CPA, Oracle, GAAP, Oracle ARCS, Kyriba
Remote working/work at home options are available for this role.

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

Product & Go-to-Market Implementation

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Apply NowShare Save Job
Remote working/work at home options are available for this role.

Sr. Manager Customer Success

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

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Remote working/work at home options are available for this role.