Information Technology Jobs in Arden, NC

Title: Executive Operations Associate (Part-Time, Hybrid or Remote)

Location: Asheville, NC (preferred);or Remote for the right candidate (US, Eastern or Central time zone)

Type: Contract

About Serve Freight

Serve Freight is a high-reliability logistics operator specializing in complex freight execution for mid-market shippers and project-driven industries. We manage transportation, warehousing, and value-added logistics programs for companies that cannot afford missed delivery windows, broken communication, or unreliable carriers. We are scaling fast in 2026 and building the operational infrastructure to support it. This role is part of that buildout.

The Role

We are hiring an Executive Operations Associate to serve as a direct operational support to our CEO. This is not a traditional Executive Assistant position. It is a hybrid role that combines structured administrative support with process ownership, cross-functional coordination, and limited autonomous decision-making.

You are the person who keeps the CEO out of the weeds so he can focus on the things only he can do. You manage the recurring operational rhythm, handle the tactical items that pile up, and make the small decisions that would otherwise sit in a queue waiting for approval.

60% of your time will be structured, recurring work. 40% will be ad hoc problem-solving and cross-functional coordination.

What You Will Do

Executive & Calendar Management

• Manage the CEO's calendar: scheduling, rescheduling, conflict resolution
• Triage and prioritize the CEO's inbox
• Coordinate travel logistics
• Prepare meeting agendas, pre-reads, and follow-up action items

Data, Dashboards & Financial Support

• Pull and format weekly operational dashboards from Turvo, QuickBooks, and HubSpot
• Run down accounts receivable discrepancies and flag issues
• Prepare financial summaries and talking points for leadership meetings
• Support the company's strategic advisor with slide deck preparation and data pulls

Process & SOP Ownership

• Draft and maintain internal SOPs for recurring operational processes
• Document workflows across departments as they are formalized
• Research and recommend operational tools within defined budget parameters
• Integrate approved tools into existing workflows

Operational Problem-Solving

• Investigate and resolve minor operational issues across departments before they reach the CEO
• Triage which priorities you can personally handle vs. what needs to be escalated
• Reschedule initiative timelines when circumstances change
• Coordinate with internal team members across operations, accounting, and brokerage

Decision-Making Authority

This role carries real decision-making responsibility within defined boundaries. You will not be waiting for approval on every task.

You will decide: which tools to investigate, which software to select within budget, how to reschedule internal timelines, how to triage and route requests, and how to resolve calendar conflicts.

You will escalate: any commitment to external parties, expenditures above threshold, changes to sales or pricing, and strategic or partnership decisions.

Who You Are

• 2-5 years in operations, executive support, or chief of staff-adjacent roles at a growing company (under 50 employees preferred)
• Comfortable wearing multiple hats and operating across departments
• Can make decisions without perfect information; does not freeze with ambiguous direction
• Strong written communicator: SOPs, slide decks, and emails without heavy editing
• Data-literate: can pull and present operational and financial data without being an analyst
• Understands the 1099 contractor model

Tools You Will Use

Turvo (TMS), QuickBooks Online, HubSpot (CRM), Google Workspace, Slack, Notion, Excel/Sheets. You do not need to be an expert in all of these on day one, but you should be comfortable learning quickly.

What Success Looks Like

At 30 days: The CEO has measurably more free time. Recurring tasks are transferred and running on schedule.

At 60 days: You are proactively resolving minor issues before they reach the CEO. You have recommended or implemented at least one process improvement.

At 90 days: The CEO feels like you are an extension of himself. Internal stakeholders engage with you directly. Minimal oversight needed.

What This Role Is Not

• Not a calendar-only EA role
• Not a system administrator or IT role
• Not a sales or business development role
• Not full-time. ~20 hours/week with a defined task structure
• Not a strategic advisory role. You execute and support.

Details

• $35-$40/hour, depending on experience
• ~20 hours/week
• 1099 independent contractor
• Remote, US-based (Eastern or Central time zone)
• Start: March/April 2026

How to Apply

Send a short note (not a cover letter) to with the subject line: Executive Operations Associate - [Your Name]

Answer these four questions:

• Tell us about a time you made a decision on behalf of an executive. What was the situation, what did you decide, and what happened?
• Describe a process you built or improved at a previous company. What was broken, what did you change, and what was the result?
• Give an example of a time you had to figure something out with almost no direction. How did you approach it?

No form letters. No AI-generated cover letters. We read every response.

Position Summary

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

Primary Objective

To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.

Duties and Responsibilities

Client Relationship Management

Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.

Daily Operational Oversight

Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.

Financial and Administrative Tasks

Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.

Team Supervision and Training

Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.

Communication and Reporting

Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.

Supervisory Responsibilities

Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Additional Responsibilities

Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.

Knowledge, Skills, and Abilities

Competency/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.

Certificates and Licenses

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service, and Communication

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Advanced Client Management Skills

Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships.

Strong Analytical and Problem-Solving Abilities

Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.

Effective Training and Leadership Skills

Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites.

Payroll Management

Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency.

Excellent Communication and Reporting Skills

Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively.

Work Environment

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public.

Physical Demands

Valet responsibilities require extended periods of running, standing and walking, along with the ability to lift and carry moderate weights, such as luggage. This role also demands specific vision abilities—including close, distance, peripheral vision, depth perception, and the ability to adjust focus—to maintain situational awareness and ensure the safety of guests, vehicles, and pedestrians on-site.

Cell Phone Use

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA)

This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Job Title: Valet Account Manager

Department: Valet Parking Division

Reports directly to: City Manager / Area Manager

Schedule: Full Time

Status: Exempt

Compensation: Salary plus potential bonus opportunities

(Salary can vary depending on market and applicable experience)