Information Technology Jobs in Appleton Wi Flexible

Sales Account Executive- Manufacturing

Company Description

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.

Job Description

We are looking for a Sales Account Executive who is passionate, self-motivated, and business savvy, with a strong desire to overachieve their professional and financial goals to join our team. This is an exciting opportunity to utilize your solution selling skills, to drive business within named accounts in the Manufacturing sector. In this role you will have the opportunity to collaborate with our best in class, presales, customer success, and professional services teams, to ensure that your customers view you as a trusted advisor who can deliver solutions well past software alone.

Responsibilities

• Manage full sales cycle from researching accounts to closing business.
• Discovering, developing, and managing business relationships with prospects and current customers to sell software, services, and other related solutions.
• Selling wide and deep into accounts by identifying client needs and opportunities where IMAGINiT products and services will improve client growth and productivity.
• Leading account strategy sessions with current clients, prospects, and internal teams.
• Developing and delivering presentations and proposals.
• Increasing IMAGINiT visibility in the industry by attending networking events, using social media, referrals, etc.
• Collaborating across IMAGINiT business units working with other channel partners to secure customer business.

Qualifications

• 5+ years of direct sales experience selling software solutions to mid-size and large enterprises.
• Measurable track record in new business development and overachieving sales team targets.
• Proven hunter mentality with a track record of sales success.
• Strong business acumen, and ability to have business conversations at all levels.
• Excellent problem solving, negotiation, and closing skills.
• Ability to manage the entire sales process from prospecting through close.
• Strong verbal and written communication skills and CRM usage.
• Experience with multi-product/services selling is a plus.
• Experience selling within the Manufacturing sector is a plus.
• Bachelor’s degree or equivalent is a plus.

Additional Information

What can you expect?

• Comprehensive onboarding program and on-going training that prepares you for success.
• Approachable leadership team who truly cares about you and your customers.
• Opportunities for growth and development with opportunities to move up or horizontally within the organization.
• You will be surrounded by armies of people that you can leverage from a strong technical team including pre-and-post sales engineers, marketing, and a technical support team second to none.

Hybrid/Remote Work

• Ability to maintain appropriate productivity and performance.
• Have a work environment that is free from distractions and has a reliable internet connection.
• Ability to dedicate their full attention to their job duties and be available via Teams and/or phone during work hours.
• Required to attend all mandatory meetings and/or events and be responsive to any communication from colleagues, customers, and management.

Travel

• 20-25% annually

Total Compensation

• Salary $75,000-$85,000
• OTE Range $180,000 Plus

Benefits

• Health, Dental, and Vision
• Health Savings Account with Employer Matching Contribution
• Limited Purpose FSA Account
• Medical Flexible Spending Account
• Dependent Care Assistance Plan
• Short & Long-Term Disability
• Wellness Programs
• Employee Assistance Program
• Group Term Life Insurance
• Voluntary Life Insurance
• Paid Holidays
• Vacation and Sick Leave
• 401(k) with company match
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Visit us at for more information.

We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.

       Dental Hygienist Wanted – $10,000 Sign-On Bonus! 
 RLJ Dental – Neenah, WI

Our amazing hygienist is transferring to a location closer to home, and we’re looking for someone just as exceptional to take their place! If you’re passionate about patient care, customer service, and teamwork, RLJ Dental Neenah would love to meet you.

Schedule:

• Monday – Wednesday: 7:30 AM – 5:00 PM
• Thursday: 6:30 AM – 3:00 PM
  Enjoy a consistent 4-day workweek with early starts and early finishes!

 What We Offer:

• $10,000 Sign-On Bonus
• Competitive pay and full benefits
• A supportive, collaborative team environment
• Modern technology and a loyal patient base
• Opportunities for continuing education and growth

Who You Are:
 Licensed Dental Hygienist in Wisconsin
 Committed to delivering outstanding patient care
 Friendly, dependable, and a true team player
 Strong communicator with excellent customer service skills

Minimum Qualifications 

• Current dental hygienist license in WI  and an Associate’s or Bachelor’s degree in dental hygiene (where required)
• Excellent working knowledge of dentistry, dental hygiene procedures, dental patient screening and medical history documentation
• CPR Certification

Preferred Experience

• Experience using Velscope, Diagnodent, digital scanner, digital x-rays and electronic medical record systems
• Desire to continue learning and grow clinical skills to meet needs of patients and provide preventative care and overall maintenance of patients’ dental health
• Clinical needs as required by office
• New grads welcome to apply

Physical Requirements

• Ability to perform essential duties as deemed necessary by the Office/ Doctor/ Heartland Dental with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting and standing
• Must be able to lift and carry up to 45 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN. 
  

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion.  We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. 

By applying, you consent to your information being transmitted to the Employer by SonicJobs.
See Heartland Dental Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)

NEW RECRUITMENT AND RETENTION INCENTIVES!

Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.

You may qualify for these higher-graded Border Patrol Agent (BPA) employment opportunities if you have current or prior law enforcement experience. This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization. Look at the duties and responsibilities section below to see if you are interested in these federal law enforcement opportunities and review the qualifications section below to see if you are qualified.

>DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay and exceptional federal benefits, now is the time to make your move. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11 $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION