Information Technology Jobs in Allston, MA

About the Company

The HR Administrator is responsible for providing administrative and operational support to the Human Resources department. This role ensures the accurate processing of employee data, supports onboarding and compliance activities, and maintains HR systems and records. The HR Administrator serves as a key point of contact for employees and supports day-to-day HR functions to ensure efficiency, compliance, and a positive employee experience.

About the Role

This role ensures the accurate processing of employee data, supports onboarding and compliance activities, and maintains HR systems and records.

Responsibilities

• Coordinate and administer new hire onboarding, including preparation of offer letters, new hire paperwork, and orientation materials
• Complete and verify Form I-9 Employment Eligibility Verification in compliance with federal regulations; maintain accurate and secure I-9 records
• Maintain employee personnel files and ensure data integrity within the HRIS
• Process employee status changes, including promotions, transfers, compensation updates, and terminations
• Assist with benefits administration, enrollment support, and employee inquiries
• Support payroll by ensuring accurate and timely submission of employee data
• Respond to employee questions regarding HR policies, procedures, and programs
• Assist with recruitment coordination, including interview scheduling and candidate communication
• Prepare HR reports and maintain confidential records
• Support compliance efforts related to federal, state, and company policies

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 1–3 years of HR administrative or generalist experience
• Knowledge of employment laws and HR compliance requirements, including I-9 documentation and recordkeeping
• Experience working with HRIS systems
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational skills with high attention to detail
• Ability to handle confidential information with discretion

Required Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational skills with high attention to detail
• Ability to handle confidential information with discretion

Preferred Skills

• 1–3 years of HR administrative or generalist experience
• Knowledge of employment laws and HR compliance requirements, including I-9 documentation and recordkeeping
• Experience working with HRIS systems

#2611 Business Development Manager

Our client is a global pharmaceutical contract development and manufacturing service provider. Offering services from discovery to commercialization for both drug substances and drug products.

The Business Development Manager is to identify and secure new accounts(pharma/biotech/med device) for the company. Additionally, the person in this role will leverage existing customer relationships to penetrate customer locations that are not currently doing business with. This position will report to the General Manager.

Responsibilities:

• Pursue business opportunities for the services offered via prospecting, building strong client relationships, forging new business partnerships, nurturing and qualifying leads, and maintaining high visibility within networking and trade organizations within the defined territory.
• Identify industry and customer needs and actively provide solutions that will generate value for the customer.
• Represent company at events to generate leads and gather market intelligence.
• Remain integral to the ongoing relationships between groups internal to the external customer.
• Lead the initiative to introduce new projects and business opportunities pursuant to overall business strategy both at existing and new accounts.
• Collaborate with Marketing for effective lead generation to support Sales targets.
• Promptly and completely capture information associated with leads and opportunities in .
• Assist new customers and prospects using scripts to ask relevant questions, capturing the responses in , for accurate and timely quote generation and a seamless handoff to Operations
• Continuously develop expertise regarding the site’s services and industry trends.

Qualifications:

• Minimum of a bachelor’s degree in physical or life sciences is required.
• A minimum of 3 years’ experience in business development, with proven track record in selling microbiological, environmental monitoring and analytical services.

Company Mission: To be the best provider of comprehensive and innovative clinical laboratory services for the prevention, diagnosis and treatment of complex chronic disease.

Company Vision: The Genova Diagnostics team will improve the lives and well-being of patients by bringing insights to the complexity of health.

Position Summary: This position increases the number of customers utilizing Genova Diagnostic services and the number of products used by existing Genova Diagnostic customers; achieves revenue targets per annual plan; uses consultative selling skills to ethically persuade the client to use company products; provides up-to-date health science information to local, regional, and national health care providers; and provides an avenue for doctors to propose additional research ideas, novel applications, and new diagnostic tests.

Essential Duties and Responsibilities:

Responsibilities include but are not limited to the following:

Technical

• Achieving revenue targets through the use of consultative selling skills.
• Increase the total number of customers served by Genova Diagnostics.
• Positively promote new products to existing customers.
• Promotes positive relationships between our company and our physician clients. Responsible for furthering the medical community's scientific knowledge of our company’s products by providing up-to-date medical information from our company to local, regional and national health care providers.

Other

• Represents the company at professional meetings and conferences by staffing the company booth and being available to physicians for educational consultation and support.
• Must be able to work within and manage a travel budget.
• Works closely with Regional Account Managers, members of the sales and marketing staff, medical education, accounts receivable business office, and laboratory management.
• Work independently to effectively manage a large geographic territory consisting of multiple accounts
• Meets with practitioners face to face to promote Genova’s product portfolio
• Performs in-services to clients and staff when applicable

Supervisory Responsibilities:

This job has no direct supervisory responsibilities but does require close communication with all departments.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Candidates should have the following skills and attributes: reliable transportation, communication, interpersonal skills, and conflict resolution; some familiarity with company products and operations; ability to read, analyze, and interpret complex documents; ability to respond effectively to the most sensitive inquiries or complaints; ability to write presentations using original or innovative techniques or style; ability to make effective and persuasive presentations to doctors and public groups; ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.); and ability to read medical literature in a discerning fashion. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

A Bachelor’s degree in the life sciences is preferred for this position. Preference is given to candidates who have had consultative sales training or graduated from a corporate sales training program.

Computer Skills:

To perform this job successfully computer skills allowing for broad end-user applications are required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; operate a motor vehicle to travel to customers or prospects, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cambridge Health Alliance (CHA)'s Division of Quality is responsible for promoting a culture of safety, patient and staff engagement, and performance excellence aligned with national patient safety goals.

The Patient Relations Consultant plays a critical role within CHA, serving a diverse patient population as a liaison between patients, their families, and healthcare teams to ensure concerns are addressed and patient perspectives inform improvement. The consultant serves as a patient advocate, facilitating the resolution of concerns and mediating communication between patients, families, and care teams, while elevating patient feedback to strengthen a culture of safety, reliability, and patient-centered care.

Position Overview

This position is responsible for managing complaints, Human Rights inquiries, and Quality of Care complaints in accordance with CMS and DMH guidelines. In addition to resolution of individual concerns, the consultant identifies patterns and themes in patient feedback and partners with clinical and operational leaders to facilitate service recovery, promote learning, and support improvement efforts.

Working closely with the Director of Patient Experience and partners across Quality and Safety—including Risk Management, Performance Improvement, and the Quality & Safety Data and Analytics teams—the Patient Relations Consultant contributes to CHA’s High Reliability journey by ensuring the patient voice informs organizational learning, service recovery, and improvement efforts, while supporting regulatory readiness and compliance.

Key Responsibilities

• Complaint Management: Timely investigation, resolution, and response to all patient concerns, complaints, and grievances in adherence to CMS guidelines.
• Service Recovery: Collaborate with leadership to identify and implement service recovery opportunities to ensure exceptional patient/family experience outcomes. Rounding in Med Surg Units to provide Service Recovery coaching as needed.
• Patient Advocacy: Act as a patient advocate, ensuring patient and human rights are respected and their voices are heard throughout their care journey.
• Documentation and Reporting: Maintain meticulous records of complaints, investigations, and resolutions, contributing to data-driven decision-making for patient experience improvement.
• Cultural Competency: Contribute to building patient experience programs that align with and support cultural competency, diversity, equity, and inclusion efforts.
• Collaboration: Partner with various departments and frontline staff to understand patient needs and concerns, and to promote a shared vision for service excellence.
• Elevate the Patient Voice: Ensure patient feedback is meaningfully represented in organizational learning by sharing themes, insights, and direct patient perspectives in the Grievance Committee and other governance forums.
• Organizational Learning: Identify themes and trends from patient concerns and partner with clinical and operational leaders to ensure patient feedback informs quality, safety, and patient experience improvement initiatives.
• Early Warning System: Recognize and escalate patient concerns that may signal emerging safety, quality, or system issues, supporting a proactive approach to harm prevention and service improvement.
• Patient Voice Integration: Collaborate with the Director of Patient Experience to ensure patient feedback and lived experiences are incorporated into governance discussions, improvement initiatives, and the Grievance Committee.

Essential Skills

• Problem Solving & Resolution: Demonstrate strong analytical and problem-solving skills to effectively investigate and resolve complex patient concerns.
• Communication: Possess excellent communication skills (written and verbal) to effectively interact with patients, families, staff, and leadership, often in sensitive situations.
• Empathy & Compassion: Exhibit a high degree of empathy, compassion, and cultural sensitivity when interacting with a diverse patient population.
• Collaboration & Teamwork: Work collaboratively with the Patient Relations team, the Director of Patient Experience, and other departments to achieve shared goals.
• Regulatory Compliance: Maintain current knowledge of CMS and DMH guidelines for complaint management.
• Data Utilization: Contribute to the interpretation and analysis of patient experience data to identify opportunities for improvement.
• Continuous Improvement: Actively participate in efforts to identify actions for CHA to achieve national best practice status with respect to patient experience.
• Discretion & Confidentiality: Maintain the highest level of discretion and confidentiality regarding patient information and sensitive issues.
• Systems Thinking: Ability to recognize patterns in patient concerns and connect individual experiences to broader opportunities for quality, safety, and system improvement.

Qualifications

Education:

• Bachelor’s degree required; degree in psychology, counseling, nursing, social work, public health, or a related clinical or behavioral health field preferred. Experience may be substituted in lieu of degree.
• Master’s degree preferred.

Experience:

• Minimum of three years' experience in patient relations, patient advocacy, or a similar role within a healthcare setting.
• Experience working with diverse patient populations is strongly preferred.
• Bi-lingual skills are preferred.

Skills:

• Demonstrated ability to manage and resolve complex complaints and sensitive issues.
• Strong understanding of patient rights and advocacy principles.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in relevant software applications for documentation and reporting.
• Ability to understand and apply regulatory guidelines (CMS).
• Strong organizational skills and attention to detail.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

Location: 1035 Cambridge Street, Cambridge, MA

Work Days: 8:00am - 4:30pm

Department: Patient Experience and Complaints

Job Type: Full-time

Work Shift: Day

Hours/Week: 40

Union Name: Non-Union

Key Responsibilities

• Serve as the primary computational lead on drug discovery projects, making AI/ML-derived insights central to critical Go/No-Go decisions rather than supplementary information.
• Establish and implement active learning loops that are realistic for wet-lab execution, statistically sound, and tightly integrated with experimental teams — moving beyond one-way prediction handoffs.
• Translate complex biological and chemical challenges into well-defined computational problems; pinpoint high-impact bottlenecks in the discovery pipeline where AI can meaningfully boost the probability of technical success.
• Collaborate closely with medicinal chemists, DMPK/ADME scientists, and biologists to design multi-parameter optimization strategies that incorporate synthetic accessibility, biological relevance, and ADMET considerations.
• Promote a culture that balances technical rigor with practical impact in drug discovery; mentor junior computational scientists on both model development and effective application to real-world project challenges.
• Evaluate and integrate promising external innovations — from academic research to emerging tools and startups — to strengthen internal capabilities.

Qualifications

• PhD in a quantitative field (e.g., Computer Science, Chemistry, Physics, Biology, or related) with a strong emphasis on molecular or life sciences.
• 3+ years of post-PhD industry experience in a pharmaceutical/biotech drug discovery setting, with demonstrated leadership in driving discovery projects and deep familiarity with the full drug project lifecycle.
• Strong knowledge of medicinal chemistry principles, ADMET/Tox concepts, and pharmacokinetic/pharmacodynamic considerations; ability to diagnose why a model may underperform in practice despite good benchmark metrics.
• Expert-level proficiency in modern AI/ML techniques (e.g., deep learning, generative models, graph-based methods, active learning), combined with practical judgment on when simpler approaches outperform complex ones.
• Record of first-author publications in high-impact journals or conferences relevant to computational chemistry, AI for science, or drug discovery.
• Proven track record where computational work directly influenced molecule progression, project strategy, or key decisions in a discovery program.
• Strong communication skills with a demonstrated ability to convey complex technical ideas and their strategic business value to cross-functional teams and senior leadership.

This role offers the opportunity to lead transformative AI applications in one of the most impactful areas of modern drug discovery.

The Patient Representative (PR) is the first point of contact for patients and plays a key role in delivering a positive patient experience. Working in a call center environment, PRs provide high-quality customer service, administrative support, and call triage for patients, caregivers, providers, and staff. This role requires multitasking, problem-solving, and collaboration across multiple disease centers to ensure patients are connected to the appropriate teams efficiently.

Key Responsibilities:

• Serve as the primary contact for incoming calls and referrals
• Triage inquiries, resolve questions in real time, or route issues appropriately
• Provide general program and service information within scope
• Recognize and respond to urgent situations using established procedures
• Support patient care through administrative coordination
• Collaborate with team members to maintain seamless coverage
• Follow standard operating procedures and compliance requirements

Duration:

• 6-month contract-to-hire (Permanent opportunity after 6 months)

Schedule:

• Monday-Friday
• 8AM-5PM
• Hybrid
• Full-Time schedule (Can't change the schedule so you can leave earlier or start later)

Must Haves:

• Demonstrates experience in a professional work environment (any industry)
• Strong customer service orientation with a commitment to patient or client satisfaction
• Excellent verbal and written communication skills
• Ability to manage multiple tasks with urgency, flexibility, and attention to detail
• Eagerness to learn, adapt, and grow within a dynamic healthcare setting
• New Grads are encouraged to apply!

Plusses:

• Ability to function as an integral member of a team.
• Excellent communication, organizational, time management, and customer service skills.
• Strong attention to detail.
• Ability to multi-task and problem solve on the spot.
• Excellent phone etiquette.
• Ability to work productively in a remote environment.
• PC proficiency; ability to learn new software quickly.
• Knowledge of medical terminology is a plus.

Compensation:

$23/hr to $25/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Project/Business Analyst | High-Growth Tech Start-Up | Boston, MA

We're looking for a sharp Project/Business Analyst to join a fast-moving tech start-up.

This isn't a deep technical role, it's for someone who loves bringing order to chaos. You'll be keeping complex initiatives on track, running cross-functional working sessions, managing dependencies, and building reporting that helps leadership make smart decisions. If you get a kick out of making messy programs run smoothly, this one's for you.

Some familiarity with compliance frameworks like SOC 2 or NIST is a bonus, but what we really care about is strong organizational skills, the ability to juggle multiple initiatives at once, and a knack for synthesizing data from different systems into clear, actionable insights.

Reach out for more information

Client Job Title: Executive Assistant & Office Manager

Schedule: Fulltime, 40 hrs per week

Duration: 4 months

Hybrid/Remote: Hybrid (Onsite required 1–2 days/week in the Boston office, ideally Tue through Thu)

Office Manager Responsibilities'

• Serve as primary point of contact for the Boston office, including at least once-weekly onsite presence to manage mail, packages, and time-sensitive legal or government correspondence.
• Securely manage executive wet signature stamps and digital signature access, ensuring compliance with legal and regulatory requirements.
• Act as point of contact for office vendors and accounts and manage office inventory, including gift cards and new hire gifts.
• Partner with HR and DHA to coordinate employee equipment returns and provide administrative coverage support to additional executives as needed; notary capability preferred but not required.

Core Responsibilities'

• Analyze customer contracts for revenue elements and billing details.
• Enter and process sales orders into NetSuite in accordance with company procedures.
• Partner with Order-to-Cash cross functional teams (Sales, Legal, Sales Ops, Finance, and/or AR) to resolve order discrepancies or missing information.
• Cross check orders between and NetSuite to ensure completeness and accuracy.
• Ensure compliance with SOX controls and business processes for all revenue recognition activities.
• Perform other ad hoc reporting requests as needed.

Required Skills:

• Bachelor’s degree preferred.
• 3-6 years of experience preferred
• Capable of presenting to senior leadership
• High energy level, enthusiastic, and eager to do what is necessary to be successful
• Excellent interpersonal, public presentation, written and communication skills
• Ability to learn quickly, to respond/react quickly to changing priorities and to be dedicated to completion of required tasks
• Thorough knowledge of company operations, policies, and procedures
• Computer literacy in Microsoft Office: Windows, Excel, Word, PowerPoint
• Ability to prioritize multiple requests based on own judgment of importance/need to the department
• Willing to work unpredictable hours and work against deadlines

What We Do:

SMK Services, Inc. (SMK) is a Construction Management and Engineering services consultancy based in Belmont, Massachusetts. Our clients include public agencies, professional engineering firms, general contractors, and subcontractors. We provide services in Project Management, Construction Build Strategy, Scheduling, Engineering Support, Construction Estimating, Claims Analysis and Field Services.

With a growing client base and an expanding range of services, SMK is seeking a Senior Construction Scheduler to join our team in the Greater Boston Area.

Company Culture:

SMK is an exciting, collaborative, supportive environment where we take pride in the work we do and celebrate our collective success. We cultivate a strong sense of community, one where colleagues’ voices are valued, growth is encouraged, and leadership remains open and accessible. As our firm continues to expand, the successful candidate will help shape and strengthen SMK’s culture alongside us.

Opportunities for Growth:

SMK is a growing business that is continually evolving, creating meaningful opportunities for employees to grow alongside the company and advance their careers. We actively encourage and support colleagues in developing their careers in areas of the business and industry that align with their interests and passions. SMK offers ongoing professional development opportunities to broaden employee knowledge and ensure our team stays current with the latest industry practices and innovations.

Why SMK

SMK is intentionally built as a close-knit, highly collaborative team where people genuinely know, trust, and support one another. Our size allows for real relationships, open communication, and a workplace where individual contributions are visible and valued.

We pride ourselves on creating a warm, engaging, and supportive environment, one where experienced professionals can do their best work without bureaucracy or being lost in the crowd. Leadership is hands-on and accessible, collaboration is the norm, and we care deeply about both the quality of our work and the well-being of our team.

At SMK, you’re not just filling a role, you’re joining a group of professionals who respect each other’s expertise, enjoy working together, and are committed to growing the firm thoughtfully and sustainably.

The Role:

SMK is seeking a seasoned Senior Construction Scheduler to support and lead scheduling efforts for complex infrastructure and heavy civil design and construction projects, which may include transportation, rail, facilities, multi-modal, and large highway programs. The successful candidate will bring advanced Critical Path Method (CPM) scheduling expertise, deep hands-on experience with Primavera P6, and a proven ability to develop schedules and analyze, manage, and communicate schedule risks, constraints, and construction sequencing.

Ideal Candidate

The ideal candidate is someone who enjoys being trusted to take ownership of their work and is comfortable operating without heavy oversight. They are naturally curious, ask the right questions early, and think several steps ahead when developing or reviewing schedules.

They have the confidence to challenge assumptions, respectfully and constructively, and are comfortable explaining schedule logic, risks, and impacts to both technical and non-technical audiences. Rather than simply updating schedules, they focus on understanding why activities move, where risk is accumulating, and how decisions affect the overall program.

The ideal candidate values clarity, accuracy, and professionalism in written communication and takes pride in producing narratives and analyses that stand up to scrutiny. They are organized, pragmatic, and calm under pressure, with the judgment to prioritize what truly matters when multiple deadlines compete.

Finally, the ideal candidate is someone who appreciates working in a small, close-knit team. They are generous with their knowledge, supportive of colleagues, and motivated by contributing to a respectful, collaborative environment where people genuinely enjoy working together.

Key Responsibilities:

In this role, you will be responsible for a variety of tasks, including:

• Develop, maintain, and manage cost and resource-loaded CPM schedules using Primavera P6 and other scheduling tools.
• Prepare, update, and maintain design and Contract Time Determination schedules in accordance with contract requirements, client procedures, and industry best practices.
• Review designer and contractor schedule submittals, including baseline and re-baseline schedules, monthly updates, Time Impact Analyses, acceleration schedules, and recovery plans, for contractual and technical compliance.
• Perform independent time-impact analyses and review contractor requests for time extensions and delay-related submissions.
• Analyze schedule progress, critical paths, float consumption, and forecasted completion; identify at-risk activities and recommend mitigation strategies.
• Conduct site visits to active heavy civil construction projects to verify progress, document conditions, and perform or review schedule updates.
• Perform “what-if” schedule scenarios to assess impacts to milestones and overall project delivery.
• Prepare clear, well-documented technical reports, narratives, charts, and graphics summarizing schedule analyses and findings.
• Provide quality review of schedule-related reports prepared by others.
• Attend and participate in client progress and scheduling meetings; confidently present schedule updates, analyses, and recommendations.
• Coordinate closely with project managers, designers, contractors, and internal teams to resolve schedule issues and support effective project delivery.
• Support the maintenance and updating of SMK’s company-wide project and program schedules.

Key Attributes:

• Exceptional written, verbal, and organizational skills.
• Demonstrated proficiency in independently authoring clear, well-structured analytical reports and narratives.
• Ability to work independently while also collaborating effectively within a team.
• Strong, intuitive understanding of construction principles, sequencing, and contractor means and methods.
• Professional judgment and confidence to step into client-facing discussions.
• Flexibility with work location within Eastern Massachusetts.
• Willingness to step outside the core role to assist with periodic Project Management tasks as needed.

Qualifications:

A minimum of 6+ years of active civil (heavy) construction scheduling experience (transportation experience preferred), including:

• Developing and updating Contract Time Determination schedules with narrative reports.
• Reviewing and analyzing baseline schedules and monthly progress update schedules developed by others.

Required proficiency in:

• Primavera P6
• Microsoft Excel, Word, and Outlook

Experience with:

• Microsoft PowerPoint
• Bluebeam

Valid driver’s license and access to a personal vehicle

Authorization to work in the United States

Additional Employment Information:

• Full-time salaried position.
• Annual starting salary of $130,000 to $175,000, dependent on experience.
• Paid Time Off.
• Eleven days of holiday pay.
• Generous retirement plan contribution.
• Paid office parking.
• Cell phone allowance.
• Medical and dental insurance.
• Hybrid work structure with remote and in-office days based on workload, collaboration needs, client meetings, training, and experience level.
• Primary work location is office-based, with occasional site visits throughout New England.

Note to Applicants

This is a senior-level role requiring significant experience in Civil (Heavy) Construction scheduling, with Transportation experience preferred. We encourage applicants who closely match the qualifications outlined above to apply. Candidates whose experience does not align with the requirements will not be considered at this time.

Equal Employment Opportunity Statement:

SMK provides equal employment opportunity in employment and advancement for all persons regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability, at all employment levels, including the executive level. We do not and will not discriminate against any applicant or employee regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability for any position for which the applicant or employee is qualified. Such affirmative action shall apply to all employment practices, including, but not limited to hiring, upgrading, demotion or transfer, recruitment, recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship and on-the-job training.

Job Summary

The Legal Executive Assistant (LEA) serves as a key partner to attorneys, providing high-level administrative and operational support while managing day-to-day responsibilities. This role involves acting as an attorney’s right hand—screening, organizing, and prioritizing requests from both internal and external clients to ensure work flows efficiently and deadlines are met.

This position is ideal for a motivated self-starter with strong energy and independence who enjoys problem-solving, managing competing priorities, and contributing meaningfully to the success of a legal practice.

Essential Capabilities

• Demonstrates alignment with trusted advisor and proactive assistance principles.

• Maintains a polished, professional demeanor and exercises strict confidentiality in all interactions. Communicates effectively with individuals at all levels of the organization.

• Exhibits exceptional written and verbal communication skills with strong attention to detail and adherence to business writing standards.

• Maintains a consistently positive and professional attitude while collaborating across departments to solve business challenges. Demonstrates curiosity and a drive for continuous improvement.

• Remains open to feedback and flexible in adjusting performance or approach as needed.

Responsibilities

Client Service – Relationship Management

• Maintains open and consistent communication with teammates to ensure seamless support for assigned attorneys, including cross-training colleagues to maintain continuity of service during absences.

• Delivers high-quality service to internal and external clients with a proactive, solutions-oriented mindset when handling communications and requests on behalf of attorneys.

• Acts as a gatekeeper by prioritizing competing demands and managing matters independently, confidentially, and efficiently through completion. Recommends process improvements to enhance workflow.

• Follows attorney-specific scheduling preferences to maximize efficiency, consolidating meetings, preparing materials, and confirming logistics in advance.

• Develops a deep understanding of assigned attorneys’ work styles and preferences, anticipating needs and moving tasks forward with minimal supervision.

• Builds strong familiarity with attorneys’ practices and clients, maintaining accurate client contacts and detailed matter information in firm systems.

• Keeps attorneys informed of upcoming commitments and priorities, following up as needed and maintaining awareness of recurring obligations such as boards or committees.

Billing Management

• Reconciles and processes expenses on a daily basis.

• Reviews calendars, inboxes, and expense platforms to properly classify business and personal expenses, allocating charges accurately and resolving outstanding items within required timeframes.

• Actively manages attorney timekeeping by drafting, reviewing, and editing diary entries based on knowledge of attorney activity and communications. Ensures compliance with billing best practices and deadlines.

• Collaborates closely with billing coordinators to review proformas, track edits, and finalize invoices for timely client delivery.

• Supports attorneys in meeting billing targets and year-end requirements.

Project Management

• Drafts, edits, and proofreads correspondence, presentations, and other documents, demonstrating strong technical and document production skills.

• Coordinates internal and external meetings with minimal direction, arranging logistics such as conference rooms, visitor access, video conferencing, and dial-in details.

• Manages attorney travel using online tools and agent assistance, monitoring itineraries to ensure smooth arrivals and departures. Maintains updated travel preferences and prepares contingency plans when needed.

• Encourages delegation of non-billable administrative tasks to allow attorneys to focus on legal work, including document handling, filings, notary services, and shipment coordination.

• Demonstrates advanced proficiency in Microsoft Outlook, managing complex scheduling across multiple calendars, attorneys, clients, offices, and time zones.

• Oversees attorney inboxes by organizing, responding, and filing communications according to established preferences and document management systems.

Training and Professional Development

• Actively participates in team meetings, training sessions, and knowledge-sharing initiatives.

• Maintains strong proficiency in core applications and systems, following best practices and operational standards.

Qualifications

• Bachelor’s degree or equivalent experience.

• Expert proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; experience with legal and billing software preferred.

• Strong organizational and multitasking skills with the ability to prioritize effectively in fast-paced, high-pressure environments.

• Excellent interpersonal skills and the ability to build strong relationships with attorneys, executives, staff, and clients.

• Prior experience supporting boards or senior committees is a plus.

• Demonstrates sound judgment, proactive problem-solving abilities, and strong decision-making skills.

Compensation and Total Rewards

This role is eligible for a discretionary performance-based bonus. Compensation is determined based on qualifications, experience, geographic location, market data, and internal equity.