Information Technology Jobs in Alameda, CA

Hi

I hope you’re doing well.

My name is Sai, and I’m an Account Manager with Astir IT Solutions. We are currently working with our client on a senior-level opportunity for AWS Generative AI Architect at Alameda, CA (Locals) .

Based on your background, I believe this role could be a strong fit.

Job Title: AWS Generative AI Architect

Location: Alameda, CA (Locals)

Experience: 10+ years

Position type: Contract W2/C2C

Job Description:

• B.E/B.TECH Graduate in the field of Technology
• Experience Range
• 14 Years
• Primary (Must have skills)* - To be Screened by TA Team
• 5+ years of Strong experience in AWS which should include below services

Skills:

• AWS Lambda
• Amazon EC2
• Amazon ECS / EKS
• Amazon S3
• Amazon RDS / Aurora
• Amazon DynamoDB
• Amazon API Gateway
• AWS Step Functions
• Amazon OpenSearch
• Amazon Bedrock
• AWS IAM
• AWS CloudFormation / Terraform
• Amazon CloudWatch
• Experience with serverless and microservices-based architectures.
• Multi-region deployment and high-availability design.
• Cost optimization and performance tuning.

Job Description:

• Experience working with LLMs and GenAI platforms (e.g., OpenAI, Anthropic, open-source LLMs).
• Hands-on with Amazon Bedrock and managed AI services.
• RAG (Retrieval-Augmented Generation) architecture design.
• Vector databases (e.g., OpenSearch, Pinecone, FAISS).
• Prompt engineering and evaluation frameworks.
• AI model integration into enterprise applications.
• Understanding of AI security, guardrails, and compliance.
• Job Description of Role* (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity)
• Design end-to-end cloud-native architectures on AWS aligned with business and technical requirements.
• Architect and implement Generative AI solutions using LLMs, RAG pipelines, and AI orchestration frameworks.
• Lead technical design discussions and produce high- and low-level architecture documentation.
• Define best practices for scalability, security, reliability, and cost optimization.
• Design multi-account AWS environments using Well-Architected principles.
• Integrate AI services into enterprise systems and microservices architectures.
• Provide technical leadership and mentorship to engineering teams.
• Establish governance, data security, and responsible AI practices.
• Evaluate emerging GenAI technologies and recommend appropriate solutions.
• Collaborate with stakeholders, product managers, and DevOps teams to deliver robust solutions.
• Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)
• Strong collaboration and communication skills to work effectively with diverse teams and stakeholders.
• Expected Outcome
• We are seeking an experienced Technical Architect with deep expertise in AWS cloud architecture and Generative AI (GenAI) solutions.
• The ideal candidate will design and lead the implementation of scalable, secure, and production-grade cloud architectures while integrating advanced GenAI capabilities such as LLM-powered applications, RAG systems, and AI-driven automation.
• This role requires strong architectural vision, hands-on AWS experience, and a solid understanding of modern AI ecosystems.

If you are currently open to new opportunities, I would appreciate the chance to connect and discuss this role in more detail. Please let me know a convenient time for a quick call, or feel free to share your updated resume.

Looking forward to hearing from you.

Thanks & Regards.

Sai

Sr. Account Manager

Astir IT Solutions, Inc.

Email ID: , Contact: 732-694-6000 * 795

SENIOR ACCOUNT EXECUTIVE – Retail and Hospitality (NorCal)

WHO WE ARE

Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our team's well-being and recognize the importance of building strong relationships. That's why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.

Join us for career advancement, innovative solutions, and a supportive environment focused on your success.

JOB DESCRIPTION

As a Senior Account Executive, you are a seasoned sales leader who drives strategic growth, cultivates high-impact client relationships, and accelerates talent development across the market. You consistently deliver top-tier sales performance while mentoring emerging leaders and shaping Apex’s culture. You are a trusted advisor to the District Leader, a key contributor to market strategy, and a catalyst for long-term success.

Strategic Sales Leadership & Client Partnership

• Own and exceed advanced spread goals through strategic account planning, high-level negotiations, and long-term client engagement.
• Lead executive-level client relationships, ensuring deep account penetration and multi-line expansion.
• Serve as a model of consultative selling, influencing client strategy and positioning Apex as a premier partner.

Talent Acceleration & Leadership Development

• Champion the growth of Account Managers and Account Executives by leading advanced training sessions, coaching engagements, and performance reviews.
• Design and deliver strategic enablement programs, including advanced sales workshops and leadership roundtables.
• Partner with leadership to identify high-potential talent and guide succession planning across the market.

Market Strategy & Operational Excellence

• Collaborate with the District Leader on market strategy, forecasting, and operational planning.
• Lead key initiatives such as territory optimization, client segmentation, and competitive analysis.
• Step in as acting market leader when needed, managing team operations and driving alignment across functions.

Culture Stewardship & Organizational Impact

• Shape and reinforce Apex’s leadership culture through team building, recognition programs, and values-driven engagement.
• Influence hiring decisions by partnering with Internal Talent Team to assess and onboard top-tier talent.
• Serve as a cultural ambassador, modeling integrity, accountability, and collaboration.

JOB REQUIREMENTS

• Bachelor’s Degree in Business, Communications, or related field; advanced coursework or certifications in sales, leadership, or business strategy preferred.
• 5+ years of professional sales experience, with demonstrated success in mentoring and leadership.
• Strategic Driver: Demonstrates the ability to align sales execution with long‑term market strategy and broader business objectives.
• Talent Multiplier: Elevates team performance through intentional coaching, constructive feedback, and development of others.
• Culture Architect: Builds and sustains a high‑performance, inclusive, and values‑driven team environment.
• Trusted Advisor: Serves as a reliable partner to leadership, stepping in to lead critical initiatives when needed.
• Hybrid with 2 days in-office

OUR COMPREHENSIVE BENEFITS

• Competitive Salary, attainable first year total earnings for this role should be $105-145K
• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Paid Parental Leave
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events
• Discount Programs

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact

Enterprise Account Executive

AI Infrastructure / Real-Time Data Platform - Series B

San Francisco (Hybrid)

$140K base + $140K OTE

A venture-backed AI infrastructure company is scaling its enterprise sales team.

We want data-native, technically credible, curious sellers who are comfortable in ambiguous, API/data environments.

The company has built a real-time web intelligence platform that turns the live web into structured, governed, decision-grade data for enterprises and AI systems. Its technology runs autonomous Web Search Agents that actively navigate live websites using real browsers and reasoning, delivering complete, verifiable data for high-stakes decision making.

This is not legacy scraping.

This is not index-based AI search.

This is infrastructure powering financial due diligence, competitive intelligence, pricing systems, AI copilots, and LLM-based applications where correctness matters.

Backed by top-tier investors and trusted by globally recognised enterprise brands, the company is entering its next growth phase and hiring a technically credible, enterprise-grade Account Executive to help define the category.

The Opportunity

Reporting directly to the VP of Sales, the Enterprise Account Executive will own the full enterprise sales cycle and drive net-new logo acquisition across complex, multi-stakeholder organisations.

This is a high-ownership hunter role selling to technical client stakeholders:

• data teams
• eCommerce / pricing teams
• analytics / BI

The successful candidate will:

• Own end-to-end enterprise sales from prospecting to close
• Build and manage strategic pipeline in a primarily outbound-driven motion
• Lead consultative discovery across business and technical stakeholders
• Navigate complex buying committees including data, analytics, engineering, AI, and commercial teams
• Drive technical evaluations and POCs in partnership with Sales Engineering
• Position differentiated infrastructure value against legacy and AI-search alternatives
• Negotiate pricing, procurement, and enterprise contracts
• Expand strategic accounts post-land
• Maintain disciplined forecasting and Salesforce hygiene

This is not transactional SaaS selling.

This is consultative, infrastructure-level enterprise sales where accuracy, trust, and mission-critical data matter.

Candidate Profile

The ideal candidate will bring:

• 6+ years of quota-carrying B2B SaaS sales experience
• Proven success closing mid-market to enterprise deals involving multiple stakeholders
• Experience selling technical products such as:
• Data infrastructure
• Analytics platforms
• AI/ML tooling
• LLM-enablement platforms
• Developer or API-driven products
• Data science software
• Demonstrated overachievement against quota in complex, multi-threaded sales cycles
• Experience guiding technical POCs from evaluation through commercial close
• Strong technical fluency, with confidence engaging engineering, data, and AI teams
• Experience in startup or high-growth environments where pipeline must be built rather than inherited
• Strong commercial discipline around forecasting and pipeline management

The successful candidate will be:

• A true hunter rather than an account manager
• Technically curious and commercially sharp
• Comfortable selling differentiated, non-commodity technology
• Energised by building territory in an emerging category
• Autonomous, resilient, and accountable

A Bachelor’s degree is required.

Why Join

• Opportunity to sell a defensible AI infrastructure platform in a rapidly expanding market
• Work at the intersection of AI, automation, and real-time web intelligence
• Direct exposure to executive leadership and influence over go-to-market strategy
• Early-stage impact in a category-defining company
• Significant earnings potential and career progression

Job Summary

The Director of Revenue Management directs all UCSF Health revenue integrity strategy and initiatives across hospital and professional billing environments. The Director oversees the Revenue Integrity (RI) team and has enterprise responsibility for Charge Description Master (CDM) governance, pricing, accurate and compliant charge capture, documentation alignment, revenue monitoring, and proactive identification and mitigation of denial risk.

Responsibilities include the structure and maintenance of the CDM and professional fee schedules; development, implementation, and oversight of policies and processes related to compliant charging and coding practices; pricing strategy, analysis, and modeling; and proactive monitoring of gross revenue performance and revenue risk.

The Director collaborates extensively with clinical departments, Health Information Management, Patient Financial Services, Compliance, Internal Audit, Health Plan Strategy, Finance, and Information Technology teams to ensure revenue integrity requirements are embedded into operational and technical workflows. This includes partnership with IT and Epic application teams to optimize system design, automation, testing, and validation of charge capture and billing workflows to ensure accuracy, efficiency, and safeguarding of revenue.

The Director interacts with executives, other directors, internal and external auditors, compliance leadership, operational leaders, physicians and their staff, and UC system counterparts. External contacts include state and federal agencies, regulatory bodies, vendors, and external auditors.

The Director contributes to short- and long-range planning for revenue cycle strategies, processes, tools, and systems; establishes departmental goals, budgets, and staffing plans; and develops policies that affect revenue integrity and revenue cycle functions across UCSF Health. Errors in judgment or failure to achieve objectives may result in significant financial loss, compliance risk, or operational disruption.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $144,200 - $350,000 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: Description

The Revenue Management Department provides enterprise governance, strategic oversight, and operational leadership for revenue integrity across UCSF Health, encompassing both hospital and professional billing environments. The department is responsible for ensuring compliant, accurate, and defensible revenue practices through oversight of charge capture, documentation alignment, coding integration, pricing governance, and Charge Description Master (CDM) and professional fee schedule management.

The department partners closely with clinical leadership, Finance, Compliance, Health Information Management, Patient Financial Services, and Information Technology to embed revenue integrity requirements into operational and technical workflows. This includes supporting system design, automation, analytics, and controls to safeguard revenue, reduce variability, mitigate compliance risk, and support transparent and sustainable reimbursement practices. The Revenue Management Department serves as a strategic liaison between operational and technical teams and plays a critical role in enterprise revenue performance, regulatory readiness, and system-wide initiatives.

Required Qualifications

• Bachelor’s degree in relevant field such as, Business, Management, or Health Administration; or equivalent experience
• Ten (10) years of experience in hospital and professional revenue cycle leadership, charge description master maintenance, clinical charge capture, coding, government/third-party reimbursement, or similar healthcare experience
• Possession of 1 or more of the following certifications:
• CPAM – Certified Professional in Ambulatory Management (MGMA)
• CHRI – Certified Healthcare Revenue Integrity (AAPC)
• CHC – Certified in Healthcare Compliance (HCCA)
• CPC – Certified Professional Coder (AAPC)
• CCS – Certified Coding Specialist (AHIMA)
• Experience in managing and/or developing charge description master, fee schedules, and charge capture processes, policies, and/or procedures
• Practical experience using hospital information systems, Epic preferred, and computer proficiency with PC applications (e.g. Microsoft Office)
• Practical experience and knowledge of Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and Revenue codes
• In-depth knowledge of overall revenue cycle processes, specifically revenue integrity, including industry trends
• Demonstrated leadership experience in a healthcare setting, preferable within a medical facility or health system
• Knowledge of applicable laws, regulations, requirements, standards and practices pertaining to patient confidentiality and information management
• Demonstrated analytical and decision-making skills
• Demonstrated professional interpersonal and communication skills
• Excellent organizational, time management, and project management skills; ability to manage multiple, competing priorities
• Detail-oriented, good organizational skills, and ability to be self-directed
• Ability to present to and interact with all levels of hospital management and physician leaders
• Ability to plan, document, direct, monitor and coordinate workflows

Preferred Qualifications

• Master’s degree in related health care or business area and/or equivalent experience/training

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

006580 REVENUE CYCLE HC MGR 2

Job Category

Accounting / Finance, Financial, Professional and Managerial, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

%

Location

Emeryville, CA

Campus

Emeryville

Work Style

Flexible

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday, 8 a.m. - 5 p.m.

About Bristlecone:

Bristlecone is the industry’s largest pure-play supply chain service provider.

As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.

Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.

Learn more at Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Privacy Notice Declarations for California based candidates/Jobs:: careers

Job Description: Client Partner – Google relationship

The Client Partner is the CEO of a portfolio of business who is passionate about forming and driving successful client relationships and can successfully interact with senior executive level clients. Through their role, Client Partners focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive organic growth and strong relationships.

This individual manages growth and evolution of multiple client relationships and can lead complex multi-dimensional engagements that combine consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas.

The Client Partner is experienced in leading teams of both Client Service as well as service line professionals on multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their clients business to meet financial and client satisfaction targets.

Key Responsibilities

• Responsible for a portfolio of business in one of Bristlecone’s most strategic and fast growing relationships
• Responsible for sales of SAP and other supply chain and related services to the client.
• Focus on developing new relationships in the client organization and converting them to opportunities and deals.
• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively “on-board” new client relationships.
• Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.

Qualifications:

• Relevant undergraduate degree required with advanced degree preferred.
• Unparalleled client relationship skills and business acumen – you must be able to earn Trusted Advisor status with clients.
• Experience in managing the Google relationship is highly desired.
• At least 10 years of experience in working with senior level client contacts.
• At least 5 years’ recent experience in growing and managing complex client relationships.
• Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.

The Company

A rapidly growing data consultancy founded in 2023 by a former venture-backed biotech VC data/technology leadership team in San Francisco. The firm has already delivered 20+ engagements across tech, healthcare/biotech, finance, energy, real estate, and startups - building complex data platforms, products, and AI-driven systems.

The Role

A hands-on, senior individual contributor role for engineers who still love coding. You’ll work in small teams (often 1–3 engineers) to design and build production-grade data platforms, pipelines, and products across industries.

What You’ll Work On

• High-impact, fixed-scope builds (e.g., enterprise data marts, complex migrations)
• End-to-end data platform deployments (ETL, warehouses, BI across AWS/Azure/GCP)
• Partnering with startups to build data-intensive products from 0 → 1

What We’re Looking For

Hands-on builder

• Actively writing production code today
• Not removed into management or purely architectural roles

Infrastructure ownership

• Personally deployed and operated production systems
• Cloud, CI/CD, scaling, monitoring, reliability

End-to-end ownership

• Taken products from idea → launch → ongoing operation
• Comfortable operating autonomously with stakeholders

True seniority (well beyond 5 years)

• Targeting engineers with meaningful depth and ownership
• Strong preference for backgrounds in smaller, high-ownership environments
• Experience wearing multiple hats (application + infrastructure + deployment)

Why Join

• High autonomy and real technical ownership
• Variety of industries and problems
• Small, elite engineering team
• Opportunity to shape a fast-scaling consultancy

Location: San Francisco (5 days a week on-site)

Salary: $190k-$250k + 10-20% bonus + equity + sign on bonus

Benefits: Full Health, Vision, Dental, Life Insurance, Commuter Benefits, Unlimited Time off, 401k matched.

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

Immediate need for a talented Product Marketing Manager. This is a 06+ months contract opportunity with long-term potential and is located in San Francisco, CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-05604

Pay Range: $80 - $85/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Develop product positioning, messaging, and segmentation using customer insights and competitive research
• Lead go-to-market planning and execution for lending products
• Design and analyze research and testing to inform decisions and improve performance
• Partner closely with product, marketing, analytics, sales, business development, and other cross-functional teams
• Drive adoption and year-over-year growth through effective marketing strategies and channel activation

Key Requirements and Technology Experience:

• 5–8 years of experience in product marketing
• Experience launching and scaling B2B and/or financial products
• Strong understanding of segmentation, targeting, and positioning frameworks
• Data-driven mindset with the ability to analyze performance and ROI
• Proven ability to prioritize, influence, and execute in a fast-paced environment
• Excellent communication and storytelling skills
• Fintech or lending experience preferred
• Experience with small and mid-sized businesses is a plus

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

H&P has partnered with a cutting-edge AI research company as it looks to expand it's in-house legal team.

This is a rare opportunity to work with one of the biggest names in the industry as a trusted, strategic legal advisor to a team of committed innovators.

*Please note this is a confidential search, so we would not be able to disclose the name of the client.

The ideal candidate would bring:

• A JD (Juris Doctor) from an accredited law school with an active membership to at least one U.S. state bar
• 8+ years' experience legal experience with a strong background in Data Privacy and Intellectual Property (IP) law
• Commercial exposure, ideally to SaaS
• Relevant regulatory compliance experience
• Ability to relate technical concepts to relevant legal requirements
• Experience providing guidance on risk mitigation and data acquisition
• Experience providing counsel in a tech company / in a related (fast-paced) industry
• Creative problem-solver

In return we will offer:

• Driven team of legal professionals
• Flexible working hours
• Above market compensation package
• Exposure to cutting-edge technology and world-leading projects
• Collaborative working culture
• 401k
• Support for further academic qualifications
• Life, medical, visual, and dental insurance
• WFH options
• Clear career progression track