Information Technology Jobs in Addison Texas

389 positions found — Page 7

Payer Relations Analyst
Salary not disclosed
Plano, TX 4 days ago


About the Role



What you will do





  • Own the process for building payer relationships, identifying payer requirements for connection, translating requirements into user stories for the development team, coordinating implementation and testing, and ensuring the payer connection is successful in production.

  • Fill the role of subject matter expert in relation to prior authorizations and notice of admission both in terms of payer requirements and overall business requirements to successfully manage prior authorizations between providers and payers.

  • Identify and document the correct method of submission and status for prior authorizations to payers based on the payer requirement for specific service or CPT code including EDI 278 215/217, UMO payer portal, or Fax.

  • Document payer portal prior authorization workflows for robotic process automation and work with the RPA development team to build and test new payer portal prior auth automations.

  • Define and monitor key metrics for prior authorization connectivity, including transaction turnaround time, error rates, and customer satisfaction

  • Maintain up-to-date knowledge of regulatory requirements impacting prior authorization processes and ensure compliance in all payer connections

  • Become an expert in the upcoming Da Vinci FHIR prior authorization standards and work with development and business teams to ensure successful transition to FHIR

  • Work with payers and providers to establish FHIR connections for Prior Auth

  • Collaborate with the development team and clearinghouse team to establish EDI connections to payers

  • Collaborate closely with development, QA, UX, and other cross-functional teams to ensure deliverables meet customer and business expectations.

  • Engage directly with customers and internal stakeholders to elicit and understand business needs, pain points, and desired outcomes.

  • Triage errors and issues that arise and work and collaborate with other teams to resolve as needed to resolve the issues.

  • Prioritize the payer connection backlog based on business value, customer impact, and development capacity, ensuring alignment with strategic goals.

  • Apply critical thinking to streamline processes and work towards continual improvement and efficiency

  • Maintain and prioritize the user story backlog and work with development and stakeholder teams to refine user stories to meet the Definition of Ready for development

  • Work with the scrum team to ensure all tasks are completed and the committed objectives are achieved



What you will bring





  • Subject matter expert knowledge of healthcare prior authorizations and notice of admission processes on the provider, payer, and UMO sides.

  • 2+ years of experience working with prior authorization submissions and status to payers and UMOs

  • Knowledge of Da Vinci FHIR and ability to become a Da Vinci FHIR subject matter expert

  • Strong skills in creating detailed requirements, user stories, and acceptance criteria.

  • Strong analytical and critical thinking skills to solve complex business problems.

  • Provide guidance and direction to the technology teams during the development cycle and participate in all scrum ceremonies. Be available and ready to make quick, well-informed team-level decisions on behalf of stakeholders and the business

  • Ability to train others and share knowledge across teams

  • Excellent written and verbal communication skills, excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships

  • Ability to quickly learn complex systems and understand product architecture and development frameworks.



What we would like to see





  • Bachelor's degree in a related field

  • Experience working directly with healthcare providers, payers, or RCM vendors.

  • Experience in Agile Scrum and SAFe development methodologies

  • Healthcare revenue cycle management knowledge specifically related to prior authorizations

  • Knowledge of healthcare EDI transactions including 278 215/216/217, 837, 835, 276/277, 270/271, and 275 EDI transactions



About FinThrive



FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit /why-finthrive.




Award-winning Culture of Customer-centricity and Reliability



At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.




Our Perks and Benefits



FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit /careers-benefits.




FinThrive's Core Values and Expectations





  • Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities

  • Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations



Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

FinThrive Privacy Notice for California Resident Job Candidates

Know Your Rights
Pay Transparency Notice




FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO

| FinThrive Careers | FinThrive Benefits & Perks | Physical Demands



Not Specified
AR Recovery/Healthcare Denials Specialist (On-site Plano, TX)
🏢 FinThrive
Salary not disclosed
Plano, TX 2 days ago


About the Role



Impact you will make



Are you an expert in healthcare insurance reimbursement? Do you thrive on solving complex insurance denials and underpayments? Join our team and play a vital role in ensuring hospitals receive the reimbursements they deserve.



We're looking for an experienced Healthcare Denials Specialist to analyze and resolve payer denials and underpayments. You'll be part of a dynamic team using cutting-edge ARO software to streamline medical claims and collections. As a Denials Specialist II, you will also have the opportunity to mentor junior representatives.



What you will do





  • Investigate and resolve insurance denials and underpayments

  • Call healthcare insurance companies, affiliates, and providers to resolve underpayment or denial issues

  • Analyze contracts, billing, and collections to ensure accurate reimbursement

  • Work closely with leadership and team members to identify denial trends and process improvements

  • Create appeals, patient correspondences, and payer communication to support claim resolutions

  • Maintain HIPAA compliance and accurately document all work performed



What you will bring





  • 3+ years of proven success with healthcare insurance billing, follow-up, reimbursement and collections in a hospital or BPO vendor environment

  • Deep knowledge of payer rules, including how to interpret denial reasons and submit appeals

  • Experience with healthcare billing/EHR systems (EPIC, Paragon, Zirmed, or similar)

  • Strong understanding of medical terminology including claim types (UB-04), CPT, ICD, DRG codes, and EOB/RA

  • Ability to identify and resolve complex denials and underpayment issues

  • Excellent communication skills both written and verbal

  • Strong problem-solving and analytical skills to assess insurance payment discrepancies

  • Proficiency in Microsoft Excel and Word

  • This role requires on-site work at FinThrive's Plano, TX office



What we would like to see





  • Medicaid, Medicare, and Commercial billing experience

  • Associate or Bachelor's degree



Why Join Us?





  • Work with an innovative team using advanced ARO technology to improve medical billing efficiency

  • Career growth opportunities in healthcare finance and revenue cycle management

  • Competitive salary, benefits, and a supportive team culture

  • Apply now to make a real impact with FinThrive!



About FinThrive



FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit /why-finthrive.




Award-winning Culture of Customer-centricity and Reliability



At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.




Our Perks and Benefits



FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit /careers-benefits.




FinThrive's Core Values and Expectations





  • Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities

  • Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations



Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

FinThrive Privacy Notice for California Resident Job Candidates

Know Your Rights
Pay Transparency Notice




FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO

| FinThrive Careers | FinThrive Benefits & Perks | Physical Demands



Not Specified
ServiceNow ITOM Tester
Salary not disclosed
Richardson, TX 2 days ago
Job Title: ServiceNow ITOM Tester
Location: Richardson, Dallas, TX- Onsite
Duration: 6 Months +
Rate: Up to $50 p/h (1099 or W2)

Overview:
We are currently seeking an experienced ITOM Tester for our client located in Dallas, TX. The ideal candidate will possess a strong background in quality assurance with a focus on IT Operations Management products. This role is crucial in ensuring the quality and reliability of systems through comprehensive testing methodologies and practices.

Key Responsibilities:
  • Application Testing: Develop and execute thorough test plans, test cases, and scripts to validate ITOM applications against requirements.
  • Collaboration: Work closely with cross-functional teams, including developers and product managers, to identify testing requirements and ensure comprehensive coverage.
  • Defect Management: Identify, document, and manage defects using defect tracking tools, while providing detailed reports to the development team.
  • Regression & Performance Testing: Conduct regression, integration, and performance testing to verify system reliability and efficiency.
  • Automation Implementation: Contribute to the development of automated testing frameworks to enhance testing efficiency and coverage.
  • Continuous Improvement: Participate in team meetings and provide insights on testing processes and methodologies to foster a culture of continuous improvement.

Essential Qualifications:
  • Experience: 3-5 years total work experience, with a focus in Quality Assurance testing, particularly in IT Operations Management.
  • Technical Proficiencies:
    • Strong knowledge of ITOM processes and testing methodologies.
    • Proficiency in test management and defect tracking tools (e.g., JIRA, TestRail).
    • Experience in scripting and automation testing tools.

Desirable Skills:
  • Familiarity with cloud-based systems and integrations.
  • Strong analytical and problem-solving abilities, paired with meticulous attention to detail.
  • Experience in Agile methodologies.
If you meet the qualifications and are eager to take on this exciting opportunity, we welcome your application! Please submit your resume for consideration.
Not Specified
Principal Engineer
✦ New
Salary not disclosed
Plano, TX 1 day ago

Role: Senior Principal Engineer

Location: Plano, Texas (Hybrid)

Duration: Long Term Contract


Description

The Senior Principal Engineer provides technical thought leadership and hands-on execution in securing Connected, Autonomous, Shared, and Electrified (CASE) mobility solutions and digital services. This role focuses on end-to-end (E2E) vehicle ecosystem security, including embedded systems, cloud platforms, and mobile applications, ensuring privacy-by-design and security-by-design principles are embedded throughout.


Essential Functions:

•Product cybersecurity technical thought leadership in the research, design, development, manufacturing, and/or operations of the Connected, Autonomous, Shared, and Electrified mobility solutions and digital services.

•Creation & facilitation of automotive threat analysis and risk assessment (TARA) for the end-to-end (E2E) vehicle ecosystem (embedded, cloud, mobile app).

•Individual contributor executing the roles and responsibilities of an engineering technical lead across multiple projects, processes, and teams. Support activities include:

•Working with stakeholders to understand timeline, input/output, dependencies, etc.

•Technical experience to understand any “impediments” the team may experience

•Work with external stakeholders to remove “impediments” from the team

•Hands-on work to complete TARA, system requirements, system reference architectures for E2E vehicle ecosystem

•Creation & facilitation of technical reference architectures to quickly enable biz divisions to implement solutions that align w/ privacy-by-design & security-by-design.

•Execute the roles and responsibilities of an individual contributor across multiple projects and teams independently with very little oversight required.

•Liaise with line of business leaders and general other risk functions to deliver program needs within business units.


Requirements:

•Bachelor's degree in Computer Engineering, Computer Science, Cybersecurity, Electrical Engineering, or a related field is strongly desired.

•8+ years of experience in a security engineering role, with an emphasis on cybersecurity expertise with identifying risks & designing countermeasures for embedded systems, cloud systems, and mobile app.

•4+ years of experience in automotive, manufacturing, internet of things (IOT), and/or software industries

•Systems, hardware, and/or software engineering and cybersecurity subject matter expert with hands-on engineering development and technical leadership experience.

•Strong interpersonal and communication skills with the ability to create and present concepts and recommendations to technical peers and management.

•Strong technical competence in MS tool suite (i.e., Outlook, Word, Excel, PowerPoint, etc.)

•Fluent in English (reading, writing, speaking) for business and technical discussions


Preferred Skills:

•OSCP, SANS/GIAC, CISSP, or other related/equivalent certification

•Experience with compliance regulations/laws, security frameworks and standards (e.g., ISO/SAE 21434, NIST, HIPAA, ISO, COBIT, OWASP, ITIL, etc.)

•Experience with one or more of the following industries: law enforcement, defense, intelligence community, automotive, manufacturing, software.

•Fluent in Japanese (reading, writing, speaking) for business and technical discussions.

Not Specified
Product Cybersecurity Engineer
✦ New
🏢 Veritis Group Inc
Salary not disclosed
Plano, TX 1 day ago

Role: Product Cybersecurity Engineer - Domain Lead

Location: Plano, Texas (Hybrid)

Duration: Long Term Contract


Description:

The Product Cybersecurity Domain Lead is responsible for leading cybersecurity efforts across the connected vehicle ecosystem. This role ensures security is embedded throughout the product lifecycle, from development to deployment, by leveraging deep technical expertise and strategic thinking. The position involves collaboration with global stakeholders, executive briefings, and the development of innovative solutions to complex cybersecurity challenges.


Essential Functions:

Provide technical cybersecurity expertise across assigned domains of the connected vehicle ecosystem, proactively identifying and solving problems.

Lead strategic cybersecurity initiatives, acting as a business partner to senior leadership and contributing to long-term competitiveness.

Develop and implement secure-by-design methodologies, ensuring compliance and alignment with business objectives.

Conduct value-added research and analysis to inform cybersecurity strategies and solutions.

Communicate cybersecurity risks, countermeasures, and residual risks to executives and stakeholders.

Collaborate with internal and external development teams to assess and mitigate risks in systems, software, and hardware.

Lead debugging and architectural changes in collaboration with global teams and suppliers.


Requirements:

Bachelor’s or Master’s degree in Cybersecurity, Computer Science, or related field; advanced degree preferred.

Minimum 6+ years of cybersecurity experience, ideally in IoT-based domains.

Hands-on experience in software development and technical leadership.

Expertise in embedded systems and connected components (e.g., cloud, mobile).

Strong understanding of cybersecurity principles and operational support.

Experience with executive-level communication and strategic planning.

Not Specified
Nice LiveVox Developer
✦ New
Salary not disclosed
Plano, TX 1 day ago

10 year exp.

in LivevoxNICE In Contact development Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)Strong knowledge on Nice Personal Contact Dialer.Strong knowledge on NICE IEX .Strong knowledge on Nice Quality Management LiveVox dialer Smart Reach hands-on with scriptingGood knowledge on API GW Elastic Stack (ELK) Snowflake integration.Good knowledge on AWS Kafka and hands-on on AWS services such as EKS|EC2 | Lambda andKafka configuration knowledge.Should have knowledge on salesforce call center components ( SSO configurationSailPoint profiling Omnichannel call center setup SF managed packagesSoftphone integration with NICE LiveVox switches)Understanding of the Studio ScriptingExperience working with Kafka.Experience Nice Personal Contact Dialer.Experience in NICE IEXKnowledge in CICD Tools and DevOps pipelineMust come to office 3-4 days and be in office for client interview.Nice Quality ManagementNICE IEXNice Personal Contact DialerNice Incontact Studio ScriptingLiveVox dialer Smart Reach hands-onKafkaPre-Screening Questionnaire Hands on experience working wit Nice Quality ManagementHands on experience working wit Nice Quality ManagementHands on experience working wit Nice Quality ManagementHands on experience working on LiveVox dialer Smart Reach hands-onAbility to come to office 3-4 days a week.

Not Specified
Front Office Administrator
✦ New
Salary not disclosed
Plano, TX 1 day ago

Our client is looking for a Front office admin for their Plano Office.


As a Front office admin, you will be the first point of contact for the Plano Office — both in person and over the phone. Your friendly personality, strong communication skills, and ability to multitask will help ensure the office runs smoothly while creating a positive experience for all employees


Job Duties:


• Answering calls and checking the mailbox

• Refilling office supplies as needed

• Being available for any in-office USCIS visits

• Scanning and forwarding mail to the internal team as directed

• Occasionally handling bank, FedEx, or post office runs

• Assisting HR with basic data entry and following up on timesheets

• Collecting and maintaining simple data/Excel trackers

• Helping with In office meetings as needed

• Collecting and maintaining simple data/Excel trackers



Job Type: In person, Fulltime

Hours: Working onsite from 9:30 a.m. to 5:30 p.m. (or 9:00 a.m. to 5:00 p.m.)


What We’re Looking For

  • High school diploma or equivalent
  • Prior front desk or customer service experience preferred
  • Comfortable using computers and office software
  • Friendly personality
  • Excellent phone etiquette
  • Organized and detail-oriented
  • Ability to multitask and take on responsibilities as needed
  • Willingness to learn


If you are looking to start your career and are willing to learn, we would like to talk to you.

Not Specified
Sourcing Specialist
✦ New
🏢 Airgas
Salary not disclosed
Coppell, TX 1 day ago

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Field Sourcing Specialist

  • This position is a hybrid role and can be located near any of our DCs in: Levittown, PA, Germantown, WI, Coppell, TX, Henderson, NV, Springdale, OH
  • Base Pay: $70,000 to $74,000 annual
  • Travel is 10%.


Quentin Chavis Jr. / / 346-459-4397


Job Description Summary: Provide dedicated professional sourcing and other value creation services to assigned business units or operating zones to support and achieve safety, efficiency, compliance and savings initiatives and objectives. Specific activities include competitive bidding, proposal analysis, negotiation of price and commercial terms, vendor management and asset sales

  • Lead bidding and sourcing activities for all purchases by assigned zone or business unit (BU): o Manage all contact between Airgas and bidders.
  • Assist in developing technical specifications and/or scopes of work with internal customers. o Investigate, qualify and recommend bidders.
  • Develop and issue formal requests for quotes (RFQ's).
  • Lead job walks and bid clarification meetings with internal customers.
  • Issue clarifications or amendments to the specification or work scope to all bidders.
  • Complete commercial bid tabulations.
  • Complete technical bid tabulations including analysis with internal customers.
  • Negotiate final price and commercial terms.
  • Make sourcing recommendations to internal customers.
  • Author and execute materials and services contracts as required.
  • Manage commercial risk for all purchases by assigned zone or business unit:
  • Identify and address business risks during the bidding and sourcing process.
  • Verify that all contractors are appropriately pre-screened for safety, and initiate the contractor pre-screening process for new contractors as required.
  • Verify that hold harmless and indemnification documentation is in place as well as a current certificate of insurance is on file with all contractors. Initiate and negotiate hold harmless and indemnification documentation for new contractors as required.
  • Verify that critical suppliers are on the approved supplier list, and initiate the critical supplier qualification process for new suppliers as required.
  • Proactively manage sourcing activity for all major capital, maintenance and plant turnarounds (TAR): o Attend and actively participate in budget planning meetings for assigned BU or zone.
  • Actively participate in TAR planning meetings.

________________________

Are you a MATCH?


Required Qualifications:

  • High School diploma required
  • At least five years purchasing experience supporting operations or manufacturing
  • Previous experience implementing cost savings programs/initiatives


Preferred Qualifications:

  • Bachelor’s Degree from an accredited institution
  • Previous SAP experience preferred
  • Previous chemical manufacturing experience a plus

________________________

Benefits


We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.


Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.


Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.


_________________________


Your DIFFERENCES enhance our PERFORMANCE


At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.


We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.


_________________________


About Airgas


Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.


Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.


Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.


_________________________


Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.


Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.


Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at

_________________________


California Privacy Notice

Not Specified
Contact CenterCollections Representative
🏢 MCI
Salary not disclosed
Addison, TX 2 days ago
Collections Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring a results-driven Collections Representative to join our BPO contact center team. You will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering excellent service.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

Key Responsibilities:

  • Make outbound calls to customers regarding overdue payments.
  • Negotiate payment plans and settlements in accordance with company policies.
  • Update customer accounts and document all collection activities.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Adhere to compliance regulations and maintain confidentiality.
  • Meet daily and monthly collection targets and call quality standards.
  • Handle disputes and escalate complex cases to the appropriate department.
Candidate Qualifications

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High school diploma or equivalent; further education is an advantage.
  • 12 years of experience in collections or a similar contact center role.
  • Strong negotiation and conflict resolution skills.
  • Ability to remain professional and calm under pressure.
  • Familiarity with debt collection laws and practices.
  • Fluent in English and Spanish would be a plus
Conditions of Employment

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation Details

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs

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EP Lab Tech
✦ New
Salary not disclosed
Richardson, TX 1 day ago
EP Lab Tech

Medical City Heart & Spine

Full Time Day Shift Position, Monday - Friday, 10-hr. shifts

Hours are from 6:30am - 5:00pm

NO CALL REQUIRED for this position

May Be Eligible for a Sign On Bonus of up to $20K

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:EP Lab TechMedical City Heart & Spine Hospitals

Benefits

Medical City Heart & Spine Hospitals offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking an EP Lab Tech for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications* This is a Full Time Days position, Monday - Friday, 10 hours shifts. Hours are typically 6:30am - 5 pm. NO CALL required for this position *

As an Electrophysiology/EP Lab Tech, you will identify steps in established procedures to provide technical assistance for selected diagnostic and interventional electrophysiology procedures, which include supply, equipment operation, monitoring, imaging and use of medical devices.

What You Will Do In This Role:

  • Use hemodynamic and ECG monitoring, including interpretation of data.
  • Scrub assist for all diagnostic and electrophysiology procedures including preparation of supplies and instruments, preparation and maintenance of the sterile field, preparation and manipulation of cardiac catheters, guide-wires and devices
  • Injection of contrast media and medications from the sterile field as directed and supervised by the physician
  • Documentation of procedures and patient information according to hospital policy.
  • Assist to coordinate procedure schedule as assigned
  • Assist with inventory control as directed by the supervisor / manager
  • Support the mission, vision, and values of the organization
  • Other duties as assigned
What qualifications you will need:
  • Certification as a Registered Cardiovascular Invasive Specialist (RCIS), or Registered Cardiac Electrophysiology Specialist (RCES), or Registered Radiographer (ARRT), or 3 years of Cath Lab or EP experience
  • CVT Tech
  • Allied Health Degree
  • Current BLS issued by the American Heart Association or the American Red Cross
  • ACLS issued by the American Heart Association or the American Red Cross required within 1 year of hire date or transfer into position

Medical City Heart & Spine Hospitals are hospitals for specialized advanced cardiovascular and spine care. The facilities are located near Medical City Dallas. They are designed to be efficient and result in faster recoveries. We offer an enhanced patient experience. Patients will benefit from leading edge treatments and technology. We offer clinical trials. You will have access to the entire network of Medical City Healthcare hospitals and specialists. Medical City Heart Hospital has 65+ private patient rooms. The facility provides a wide array of cardiac services. Services include complex vascular and heart surgery and advanced heart failure treatment. We offer minimally invasive vascular surgery and other specialized heart care. The facility has a dedicated cardiac emergency room. Medical City Spine Hospital has 25+ beds. It provides spine care for common spine disorders. Spine care is also provided for rare, hard-to-treat spinal deformities. Those include adult and pediatric scoliosis and spondylolistheses. We offer complex spine surgery and minimally invasive surgical options.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


\"There is so much good to do in the world and so many different ways to do it.\"- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our EP Lab Tech opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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