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Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)

NEW RECRUITMENT AND RETENTION INCENTIVES!

Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.

You may qualify for these higher-graded Border Patrol Agent (BPA) employment opportunities if you have current or prior law enforcement experience. This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization. Look at the duties and responsibilities section below to see if you are interested in these federal law enforcement opportunities and review the qualifications section below to see if you are qualified.

>DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay and exceptional federal benefits, now is the time to make your move. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11 $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.

Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.

What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.

Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.

Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.

Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Summary

The Construction Project Manager leads cross functional project management efforts to ensure successful delivery of complex construction and operational projects. This role oversees project prioritization, resource planning, budgeting, progress tracking, and ROI measurement.

The Senior Construction Project Manager is responsible for ensuring all assigned projects are properly scoped, designed, and executed with strict control over scope, budget, and schedule. The primary objective is to deliver high quality construction projects on time and within budget, using the most cost effective and efficient methods.

Job Description

Essential Job Functions:

• Provide overall leadership and accountability for the planning, design, execution, and closeout of assigned construction projects, including new facility development, facility expansions, renovations, and capital improvement initiatives. Ensure projects are delivered safely, on schedule, within approved budgets, and in alignment with operational and business objectives.
• Manage and coordinate architects, engineers, consultants, contractors, and internal stakeholders to ensure designs are constructible, cost‑effective, operationally efficient, and compliant with company standards and regulatory requirements.
• Manage front‑end project development activities, including feasibility analysis, scope definition, conceptual estimates, schedules, risk assessments, and capital approval documentation. Support capital planning efforts by contributing to business cases, ROI evaluations, and project prioritization decisions.
• Oversee permitting, entitlements, and regulatory approvals by coordinating with local, state, and federal Authorities Having Jurisdiction (AHJs). Proactively manage zoning, code compliance, inspections, and approval milestones to mitigate schedule and regulatory risks.
• Develop, manage, and maintain detailed project budgets, cash flow forecasts, and Estimate Final Costs (EFCs). Monitor cost trends, evaluate financial impacts, manage contingencies, and ensure strict adherence to internal financial controls and reporting requirements.
• Create, manage, and control integrated project schedules, including design, permitting, procurement, construction, commissioning, and turnover activities. Identify critical path items, manage contractor resources, and ensure milestone and completion date compliance.
• Support the preparation, negotiation, and administration of contracts, including scopes of work, unit pricing, bid alternates, procurement strategies, and operational constraints. Manage change orders in accordance with departmental guidelines, ensuring accurate scope, schedule, and budget adjustments.
• Identify, assess, and actively manage project risks across safety, cost, schedule, quality, operational continuity, and regulatory compliance. Develop mitigation strategies and escalate material risks and recommended actions to leadership in a timely manner.
• Maintain consistent and transparent communication with internal leadership, operations teams, clients, and external partners regarding project status, financial performance, risks, schedule impacts, and operational considerations. Prepare executive‑level updates and presentations to support informed decision‑making.
• Lead commissioning, startup, and project closeout activities. Ensure systems perform as designed and coordinate operational readiness, training, warranties, as‑built documentation, and structured turnover to operations with clearly defined acceptance criteria.
• Demonstrate proficiency in construction and project management software and Microsoft Office tools (Excel, Word, PowerPoint). Utilize project and contract management systems effectively for documentation, reporting, and daily operational needs.
• Perform additional duties as required to support departmental initiatives, organizational goals, and continuous improvement efforts.

Required Qualifications:

• Bachelor of Science degree in Business, Supply Chain or Engineering
• 7+ years of project and portfolio management experience in an operations and service based organization, preferably in the waste management industry
• Knowledge of project management/construction management and demonstrated ability to manage a portfolio of projects more than $5M annually.
• Knowledge of project accounting, estimating, scheduling, budgeting, document management, contract management and cost forecasting.
• Expert knowledge of Process Improvement techniques and methodologies
• Demonstrated ability to drive and manage change
• Excellent communication skills across all levels. Ability to prepare presentations for department management review that drive related decisions.
• Excellent collaboration and ability to build internal and external relationships
• Able to effectively manage multiple projects and meet deadlines.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Preferred Qualifications:

• MBA or MS Engineering
• Certified Project Management Professional (PMP)
• Six Sigma/Lean certification or experience.
• Agile Project Management certifications or experience.
• Experience with Work Day.
• Waste industry experience

Physical/Environmental Demands:

• Exposure to dust, smoke, fumes, odors, & noise occasionally.
• Exposure to grease, oil, chemicals, & wet conditions occasionally.
• Primarily works in office setting, but will be required to travel in the field.

Benefits:

• Comprehensive benefit package Medical, Dental, Vision
• 401K, Profit Sharing & Match
• Employee Assistance Program
• Life Insurance
• Paid Vacation and Sick Time
• Recognition programs
• Professional development learning

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

The Senior Customer Service Manager based in Brea, California is a strategic leadership role responsible for overseeing the customer service operations within a global, fast-paced Consumer Packaged Goods (CPG) environment. This role oversees daily operations, ensures service excellence, drives process improvements, fosters strong relationships with customers, 3PLs, and internal teams. The Senior Manager will provide strategic leadership, strengthen cross‑functional alignment, and ensure the team delivers exceptional customer experiences while meeting business goals and supports scalable growth as the business expands.

Key Responsibilities

• Partner with sales team to manage relationships with key retailers, such as Walmart, TJX, Target, Costco, Aldi etc., addressing service needs and supporting business growth.
• Lead, mentor, and develop a high-performing customer service team across multiple regions to achieve and exceed performance targets, such as On Time In Full metrics to keep up with high customer expectations.
• Collaborate with sales, supply chain teams to optimize cross‑functional processes and resolve complex issues, Partner with Finance on month‑end reporting, assist in the investigation and resolution of customer deductions. Implement revisions to current processes to minimize non-compliance charges.
• Own the end‑to‑end customer service workflow, including order management, issue resolution, escalations, and customer communication to drive operational excellence and process improvement.
• Serve as the primary escalation point for complex customer issues, ensuring prompt response to meet both internal and external customer satisfaction, and conduct root‑cause analysis to implement preventive actions.
• Create and refine SOPs to ensure consistency, efficiency, and compliance., implement performance dashboards and reporting tools to track service levels and present to senior leadership.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field. Master’s degree preferred.
• 7+ years of progressive customer service experience, with at least 3 years in a management or leadership role within the CPG sector.
• Proven track record of driving service excellence and leading teams in a high-volume, fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal abilities.
• Expertise in customer service software, ERP systems, NetSuite preferred
• Ability to work collaboratively across departments and manage multiple priorities.
• Experience with change management and implementing new technologies

Key competencies

• Customer-focused mindset
• Adaptability in fast-paced environment
• Strategic thinking
• Organizational and time management skills

Working conditions

• Hybrid work schedule
• Office environment
• No travel required.

PURPOSE:

The Marketing Manager is responsible for leading the development and execution of the company’s comprehensive marketing strategy to drive brand awareness, revenue growth, and market expansion. This role provides strategic direction across digital, print, event, and content marketing initiatives while managing performance metrics, budgets, and vendor partnerships.

The Marketing Manager collaborates cross-functionally with leadership, sales, operations, and external partners to ensure alignment with business objectives and delivers measurable marketing results. This position also oversees and develops marketing team members, fostering innovation, accountability, and continuous improvement.

ESSENTIAL DUTIES:

Strategic Leadership

• Develop and execute a comprehensive marketing strategy aligned with company growth objectives.
• Lead brand positioning and ensure consistent messaging across all platforms and channels.
• Identify new market opportunities, target segments, and geographic expansion strategies.
• Recommend and implement data-driven marketing initiatives to increase customer acquisition and retention.

Campaign & Digital Marketing Management

• Oversee the planning, execution, and optimization of multi-channel marketing campaigns.
• Lead digital marketing strategy, including website management, SEO/SEM, email campaigns, and social media initiatives to drive traffic, engagement, and brand recognition.
• Ensure timely communication of campaign objectives, deliverables, and timelines to internal teams and stakeholders.
• Monitor KPIs and marketing analytics, providing actionable insights and performance reporting to leadership.
• New website design and project management in collaboration with selected agency

Market Research & Competitive Intelligence

• Analyze market trends, customer behavior, forecasts, and competitor activity to inform strategy.
• Translate research findings into practical marketing initiatives and business recommendations.

Event & Trade Show Leadership

• Oversee marketing efforts for trade shows, conferences, customer events, and corporate meetings.
• Ensure cohesive branding, messaging, and measurable ROI for all event initiatives.

Content & Brand Management

• Direct the creation of marketing materials, including digital content, print collateral, blogs, newsletters, and promotional materials.
• Maintain oversight of the company website and ensure content accuracy, relevance, and brand alignment.
• Manage the development and maintenance of marketing asset libraries and brand standards.

Budget & Vendor Management

• Develop, manage, and optimize the annual marketing and event budget.
• Oversee relationships with external vendors, agencies, designers, and printers to ensure quality, cost efficiency, and on-time delivery.

Team Leadership & Development

• Manage, mentor, and develop marketing team members.
• Establish performance expectations, provide coaching, and promote professional growth.
• Foster a collaborative, results-oriented team environment.

Performance & Accountability

• Establish marketing targets aligned with company objectives and ensure achievement of measurable results.
• Ownership of CRM system– hygiene, top of funnel, and training
• Regularly present campaign performance, ROI, and strategic recommendations to executive leadership.
• Ensure compliance with company policies and procedures.
• Promote and exemplify company values in Safety, Customer Focus, Teamwork, Integrity, and operational excellence.

Job Qualifications

Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Marketing, Business, Communications, or related field required.
• 5–10 years of progressive marketing experience, including strategic planning and execution.
• Proven experience managing and developing a team.
• Demonstrated success leading multi-channel marketing campaigns and measuring ROI.
• Experience in event marketing and trade show coordination preferred.
• Strong analytical skills with the ability to interpret data and market insights.
• Exceptional organizational, project management, and time management skills.
• Excellent written and verbal communication skills.
• Must have foundational computer skills, including Microsoft Office Suite (Outlook email and calendaring), Excel, Word, Autodesk Fabrication
• Additional experience desired: Microsoft Dynamics CRM 

COMPANY DESCRIPTION:

Superior Duct Fabrication, Inc. manufactures duct work and sheet metal products for the HVAC industry, as well as industrial dust collection and exhaust systems. Our goal is to provide superior service and high-quality products to our customers to enable them to meet their deadlines. We work closely with customers on a wide range of commercial projects all over the Western US, shipping from our five locations in Pomona and Camarillo, California. Las Vegas, Nevada, Tempe, Arizona, and Columbus, OH.

Summary

The Division Vice President works in all business aspects (revenue growth and managing cost) of a hauling facility. In addition, the Division Vice President will ensure the highest standards of environmental safety and operational excellence by effectively managing the day-to-day operation and continuous improvement of assigned hauling facility.

Job Description

• Manage performance of operations and maintenance managers.
• Manage the day-to-day operations and maintenance, meeting performance standards and productivity metrics.
• Ensure the training and development of the skills of the workforce by providing proper guidance and coaching.
• Engaging in the interview process in order to hire the most talented and qualified personnel.
• Conducting weekly staff meetings with management team.
• Determines workflow, staffing levels, monitors equipment operations and maintenance, conducts safety training, all while fostering a work environment based on teamwork and cooperation.
• Provide monthly projection data and analysis. Review year-to-date and prior year budget data comparisons.
• Ensure facilities meet all Federal and State Regulations, OSHA and local requirements.
• Establish the necessary procedures to ensure overall safety of employees, customers and visitors.
• Engage employees to create a safe, energetic work environment through feedback and recognition.
• Ensure the cleanliness and maintenance of facility, equipment, and property through inspections and preventive maintenance programs.

Required Qualifications

• Bachelor's Degree (Business preferred)
• 7 to 10 year's management experience.
• Experience managing a transportation operation or warehousing operation.
• Knowledge of DOT, OSHA, and other related state and federal regulations.
• Must have demonstrated leadership, problem solving and organizational skills.
• Good interpersonal skills and ability to coach and develop subordinates.
• Excellent communication and customer service skills.
• Ability to effectively interface with general public and regulatory agencies as well as political contacts.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Preferred Qualifications

• Previous experience in the waste-recycling or transportation industries.

Salary: $200,000 - $250,000 Depending on Experience

Benefits

• Competitive wages
• Comprehensive benefit package Medical, Dental, Vision
• 401K
• Life Insurance
• Paid Vacation and Sick Time
• Career plan
• Recognition programs
• Professional development learning
• An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

Summary

The Division Vice President works in all business aspects (revenue growth and managing cost) of a hauling facility. In addition, the Division Vice President will ensure the highest standards of environmental safety and operational excellence by effectively managing the day-to-day operation and continuous improvement of assigned hauling facility.

Job Description

• Manage performance of operations and maintenance managers.
• Manage the day-to-day operations and maintenance, meeting performance standards and productivity metrics.
• Ensure the training and development of the skills of the workforce by providing proper guidance and coaching.
• Engaging in the interview process in order to hire the most talented and qualified personnel.
• Conducting weekly staff meetings with management team.
• Determines workflow, staffing levels, monitors equipment operations and maintenance, conducts safety training, all while fostering a work environment based on teamwork and cooperation.
• Provide monthly projection data and analysis. Review year-to-date and prior year budget data comparisons.
• Ensure facilities meet all Federal and State Regulations, OSHA and local requirements.
• Establish the necessary procedures to ensure overall safety of employees, customers and visitors.
• Engage employees to create a safe, energetic work environment through feedback and recognition.
• Ensure the cleanliness and maintenance of facility, equipment, and property through inspections and preventive maintenance programs.

Required Qualifications

• Bachelor's Degree (Business preferred)
• 7 to 10 year's management experience.
• Experience managing a transportation operation or warehousing operation.
• Knowledge of DOT, OSHA, and other related state and federal regulations.
• Must have demonstrated leadership, problem solving and organizational skills.
• Good interpersonal skills and ability to coach and develop subordinates.
• Excellent communication and customer service skills.
• Ability to effectively interface with general public and regulatory agencies as well as political contacts.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Preferred Qualifications

• Previous experience in the waste-recycling or transportation industries.

Salary: $200,000 - $250,000 Depending on Experience

Benefits

• Competitive wages
• Comprehensive benefit package Medical, Dental, Vision
• 401K
• Life Insurance
• Paid Vacation and Sick Time
• Career plan
• Recognition programs
• Professional development learning
• An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran