Information Technology For Development Jobs in Windcrest Tx Remote

REEP — San Antonio, TX (Remote: Austin or Houston)

REEP is seeking a Fractional VP of Finance to provide senior financial oversight and strategic guidance for a growing real estate investment platform.

REEP is a technology-driven real estate investment firm focused on acquiring and operating multifamily communities throughout Texas. Our platform manages 4,500+ units and over $650M in assets under management. We actively leverage technology and artificial intelligence to improve operational efficiency, financial insight, and decision-making across the organization.

This role is ideal for a Controller, VP Finance, or CFO-level professional seeking a flexible, high-impact role with a respected investment firm.

Estimated commitment: 10–20 hours per week.

Compensation:

Very competitive hourly compensation based on experience and qualifications.

Key Responsibilities

• Oversee treasury and banking operations, including monitoring cash balances and managing company bank accounts.
• Authorize and execute wire transfers and maintain strong liquidity management
• Oversee the accounts payable process to ensure accurate and timely vendor payments
• Provide general ledger oversight and accounting troubleshooting to support efficient month-end close
• Review and approve monthly financial statements
• Prepare bi-monthly cash flow forecasts to monitor liquidity and anticipate funding needs
• Support RAMP accounting entries and troubleshooting
• Provide strategic financial guidance on capital allocation and financial health
• Assist leadership with special financial projects, financial systems improvements, and audit preparation
• Contribute to a technology-forward finance function, leveraging automation and AI tools to improve financial reporting, forecasting, and operational insight

Qualifications

• 10+ years of experience in finance, accounting, or corporate treasury
• Experience as a Controller, VP Finance, CFO, or fractional finance leader
• Strong financial reporting, treasury, and cash flow forecasting expertise
• Experience in real estate investment, private equity, or real estate operations preferred
• CPA or strong accounting background preferred
• Interest in leveraging technology and AI tools to improve financial operations

Location

San Antonio headquarters with remote candidates considered in Austin or Houston, with periodic travel to San Antonio.

Application Guidelines

Only candidates currently residing in San Antonio, Austin, or Houston will be considered for this role.

No recruiters, staffing agencies, or third-party submissions will be accepted. Direct applicants only.

Job Overview

The Program Manager - Small Business and Community Investments position is responsible for managing programs that build assets in low and moderate-income communities nationwide. The Program Manager will build the capacity of nonprofits to provide initiatives supporting small business development and place-based strategies that layer affordable housing, infrastructure, mixed use development, and commercial development.

Some focus will be on NALCAB’s federal programs such as the Department of Housing and Urban Development’s (HUD’s) Community Compass and Rural Capacity Building (RCB) programs and US Treasury’s Community Development Financial Institution (CDFI) Fund. This position may also supervise assigned staff and will report to the Director of Small Business Investments.

Responsibilities

• Plan and manage integrated programs that provide grants, technical assistance, and training for nonprofits focused on community development, community lending, anti-displacement, entrepreneurship, commercial development, affordable housing, and community engagement.
• Support member organizations in expanding their small business development services and small business lending programs, securing funding, building peer networks, obtaining and maintaining CDFI status, and sharing best practices.
• Support NALCAB’s US HUD Community Compass and RCB projects and other federally and privately funded technical assistance and capacity building work with non-profits, cities, states and counties related to community organizing, economic development, small business development and affordable housing programs/projects.
• Oversee the grantmaking process, including outreach, application reviews, monitoring, and compliance.
• Assist in managing project budgets and creating scopes of work for consultants and subgrantees.
• Contribute to reports and grant applications through data analysis and writing.
• Facilitate collaboration among nonprofits through calls, meetings, and training events.
• Engage in public presentations and community outreach.
• Participate in site visits to evaluate projects.
• Stay updated on asset building topics including development finance, entrepreneurship, housing and other development trends through research.
• Other duties as assigned.

Qualifications

• Bachelor's degree from an accredited four-year college or university, or five (5) years of related professional experience.
• 3+ years' experience in community economic development and asset building.
• 3+ years’ experience implementing, operating and/or managing federal programs such as those in US HUD and the CDFI Fund.
• Familiarity with community development concepts and strategies. Affordable housing and small business financing expertise is a plus.
• Understanding of techniques for providing technical assistance and training to nonprofits.
• Proven ability to work effectively in varied economic environments.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient in facilitating meetings and workshops, both in person and online.
• Manage multiple projects simultaneously, while working independently, making confident decisions and proactively managing change in a fast-paced setting.
• Collaborate effectively across teams and program areas.
• Experience in the nonprofit sector or with community-based organizations.
• Bilingual (English/Spanish) preferred.
• Travel up to 20% of the time is expected

The Program Manager position is responsible for opportunity identification, program capture and transition of captures to execution. This position will market Federal clients, manage task order proposal preparation, and prepare annual business plans. This position will also be responsible for oversight of project managers, conducting monthly program reviews, and conducting routine client assessments. This position will demonstrate managerial, leadership, organizational, analytical, negotiating, interpersonal, technical, and decision-making skills.

Bristol Alliance of Companies (Bristol) is committed to building lasting relationships that reflect our hard work, ingenuity, and dedication to safety. Every employee has an impact on our success, which benefits the Native Culture, land, and people of the Bristol Bay region.

Our values: People, Communities, Reputation, Teamwork, Trust, and Truth.

Essential Functions

Develops the overall goals, strategies and objectives for the program.

Proactively manage DoD programs and projects and meet project performance objectives.

Responsible for the technical and financial performance of the overall program. Through interaction with the respective technical organizational units, assesses the requirements of a program in terms of labor and resources, develops an overall program budget with final approval authority, executes all phases of the program under his/her control, and ensures that technical and contractual quality standards are met.

Coordinate with local Managers of Bristol to fulfill specific project roles.

Communicate the goals and expectations of the Program to Project Manager(s).

Work with Project Managers to review project specific budgets, performance reporting, relationship results, etc.

Oversee Bristol Project Managers in preparation of administrative submittals, schedules, subcontracts, etc.

Oversee Bristol Project Managers in coordinating design efforts with project specific design consultants.

Perform duties and responsibilities of a Project Manager as needed.

Develop and maintain a strong client relationship. Keeps the client apprised of new developments and changes in the scope and/or timetable of the program. The Program Manager is the primary point of contact for Bristol and the client.

Bristol Alliance of Companies

Job Description

2

Develop and write proposals for presentations to clients with others. Ensure the accuracy of the proposal and develop a pricing structure that is well researched and realistic.

Works with the Bristol Estimating group to prepare accurate project estimates.

Collaborate with the Bristol Estimating group to prepare accurate project estimates.

Receive and execute Award Documents. Ensure that all contract documents adhere to Bristol Contract Management requirements.

Responsible for the final quality and delivery of reports required of the program. Ensure adherence to Bristol’s quality standards in all reports.

Contribute to maintaining Bristol’s reputation by ensuring professional, technical, and ethical standards are upheld by all program staff. Must interface with multiple internal organization units to ensure the resolution of problems.

Other duties as assigned.

Competencies

Skilled in written and oral communication to assist staff and clients.

Detail oriented problem solver.

Direct experience with and established relationships with Federal clients.

Ability to gather and analyze data, reason logically and creatively, draw conclusions and make appropriate recommendations.

Ability to handle multiple projects and tasks, to prioritize and organize, work well under stress in a fast-paced environment.

Ability to be flexible and adapt to constant change.

Ability to work flexible hours as required to meet deadlines.

Knowledgeable in Microsoft Office and Procore.

Ability to perform tasks in a safe and responsible manner.

Required Education and Experience

High school diploma or GED.

Bachelor’s degree in business administration, construction management, or related field.

Minimum of 10 years’ experience in program management and business development.

Professional registration such as P.E. or P.G.

Valid driver’s license.

Preferred Education and Experience

Project Management Professional (PMP) certification. Cost Plus Fixed Fee, Unit Price, and Firm Fixed Price contracts and subcontracts.

Bristol Alliance of Companies

Job Description

3

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position is primarily based in an office environment, with occasional exposure to varying noise levels that may require clear and auditable communication.

Position may involve working in conditions that require prolonged periods of sitting, frequent use of computers and office equipment and collaboration in shared workspaces.

Position will involve exposure to standard office equipment factors such as printer toner, paper dust, artificial lighting, and temperature variations due to air conditioning or heating systems.

Position requires close visual focus for tasks such as operating a computer, reviewing documents and performing detailed analytical work.

Physical Qualifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Mobility: must be able to stoop, kneel, reach, walk, lift, grasp, feel, talk, hear, and perform repetitive motions.

Hearing: must be able to hear audible safety alarms.

Visual Acuity: must be adequate to perform the above listed tasks in a safe manner and perform activities such as viewing a computer terminal and extensive reading.

Lifting: must be able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Benefits

Excellent salary and benefits package to include paid time off, paid holidays, comprehensive health plan including medical, dental, vision, life, short-term disability insurance, and 401(k) plan with employer match.

Equal Opportunity Employer Statement

Bristol companies are equal opportunity employers and offer any available positions to all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, parenthood, pregnancy, marital status, or changes in marital status, in accordance with applicable state and federal laws. This applies to recruitment, placement, pay, benefits, training, employment status changes, social and recreational programs, and other conditions and benefits of employment.

Bristol Alliance of Companies

Job Description

4

Bristol grants employment preference first to BBNC and Choggiung shareholders, their spouses, or descendants, and second to Alaska Native Corporation shareholders in accordance with P.L. 93-638.

Disclaimer

This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This job description is not a contract or employment. It does not promise or guarantee any particular benefit or specific action. All employment with Bristol is “at-will” which means that Bristol or employee can terminate the employment relationship at any time with or without cause.

$45-$60/hr. + Up to $5,000 Sign-On Bonus | Full-Time | San Antonio, TX | School-Based | SLP License Required

About the Role: Provide speech and language therapy services to students in K-12 school settings. You'll conduct assessments, develop treatment plans, and deliver direct therapy to help students improve communication skills and access their education. This role collaborates closely with teachers, families, and multidisciplinary teams to maximize student outcomes.

Why Join Us:

• 
  
• CEU/license reimbursement and tuition assistance
  
• Full benefits: Medical, Dental, Vision, 401(k)
  
• Paid sick leave, holidays, and vacation
  

What You'll Do:

• 
  
• Conduct formalized and dynamic assessments to determine eligibility and level of functioning
  
• Develop and coordinate treatment plans with interdisciplinary team members
  
• Provide direct speech therapy services aligned with IEP goals
  
• Complete and maintain compliant IEPs; participate in annual and triennial reviews
  
• Consult with teachers and families to support generalization of communication skills
  
• Maintain accurate therapy notes, assessment data, and progress documentation
  
• Supervise and support SLPAs, including monitoring supervision hours (if applicable)
  

What We're Looking For:

Must Have:

• 
  
• Current Speech Language Pathologist license in the state where services are delivered (or eligibility to obtain)
  
• DOJ/FBI Live Scan background and TB clearance
  
• Strong organizational and interpersonal skills
  
• Excellent written and verbal communication
  

Preferred:

• 
  
• One year of experience in speech therapy
  
• Department of Education certification
  
• Knowledge of evidence-based practices and special education programs
  
• Experience with school-based caseload management
  

About Point Quest Group: Point Quest Group is a leading national provider of special education services, partnering with 350+ school districts to help students with unique needs thrive academically, socially, and emotionally. Everything we do starts with one unwavering commitment: students first.

Guided by a growth mindset, courageous leadership, and a deep culture of collaboration, fun, and determination, our teams show up every day ready to do whatever it takes for the students we serve. Through in-district services, therapeutic day schools, and specialized staffing, we deliver the personalized support every student needs — and deserves — to succeed.

Point Quest Group is an Equal Opportunity Employer.

• Providing religious ministry and support to those of your own faith
• Facilitating the religious requirements of those from all faiths
• Caring for all servicemembers and their families, including those subscribing to no specific faith
• Advising the command in ensuring the free exercise of religion

• Conduct worship services in a variety of settings
• Perform religious rites and ceremonies such as weddings, funeral services and baptisms
• Counsel individuals who seek guidance
• Oversee religious education programs, such as Sunday school and youth groups
• Visit and provide spiritual guidance and care to hospitalized personnel and/or their family members
• Train lay leaders who conduct religious education programs
• Promote attendance at religious services, retreats and conferences
• Advise leaders at all levels regarding morale, ethics and spiritual well-being

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

• Have a bachelor's degree from a qualified four-year undergraduate educational institution
• Have a graduate degree in theological or related studies from an accredited educational institution. (Note that a qualifying degree program requires no fewer than 72 semester hours or 108 quarter hours of graduate-level work. Related studies may include graduate courses in pastoral counseling, social work, religious administration and similar disciplines when one-half of the earned credits include topics in general religion, world religions, the practice of religion, theology, religious philosophy, religious ethics and/or the foundational writings from the applicant's religious tradition.)
• Have two years of full-time religious leadership experience that's compatible with the duties of a Religious Ministry Professional (RMP) in their respective Religious Organizations (RO) and relevant to the settings of military chaplaincy
• Must be able to obtain an Ecclesiastical Endorsement from a religious faith organization registered with the Department of War

In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.

Responsibilities:

• 
  
  
• Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
  
  
• Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
  
  
• Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
  
  
• Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
  
  
• Mentor and provide technical training and guidance to coworkers.
  
  
• Determine, coordinate and direct account management activities with various departments.
  
  
• Negotiate and deliver proposals to producers and buyers.
  
  
• Develop and maintain client relationships and coordinate service team efforts.
  
  
• Identify opportunities for organizational improvement and recommend solutions.
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

• 
  
  
• Bachelor's degree or equivalent experience required.
  
  
• 7 years of casualty underwriting with an insurance carrier required.
  
  
• Advanced understanding and technical knowledge of underwriting mechanics and fundamentals.
  
  
• Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
  
  
• Advanced knowledge of local and regional market conditions as well as industry trends.
  
  
• Prior experience in or knowledge of Midwest markets and ability to travel within these markets is strongly preferred.
  
  
• Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
  
  
• Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
  
  
• Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
  
  
• Strong ability to effectively communicate verbally and in writing to uncover business needs.
  
  
• Ability to foster creative solutions that resonate with external business partners.
  
  
• Ability to interact with various levels of management and support personnel.
  
  
• Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
  
  
• Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
  
  
• Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
  
  
• Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
  
  

Quality Assurance Analyst II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.

RESPONSIBILITIES:

Test Planning and Test Case Development

• Define testing scope by developing comprehensive test
  plans
• Ensure project timelines for testing are adhered to
• Create detailed, reusable test cases and scripts
• Ensure test cases cover all functional, performance
  and security scenarios

Test Execution, Validation, Regression Testing and Defect Management

• Executes manual and
  automated testing to ensure all functional requirements are successfully
  processed
• Re-test existing
  features after new code is added to ensure no new defects were introduced
• Identify, document, and track software bugs. Collaborate with development team to resolve
  issues

Release Readiness and Collaboration

• Conduct smoke testing to validate release readiness
• Provide testing results, risk assessments, and
  recommendations to stakeholders to support release decisions
• Participate in Agile ceremonies, such as sprint
  planning and code reviews
• Provide feedback on testability and potential risks
  early in the cycle

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
   
2. 3+ years of experience in quality assurance,
   with recent hands-on QA practice
3. Demonstrated experience testing Life and Disability
   insurance applications or systems
4. Demonstrated ability
   to multi-task and effectively manage multiple, concurrent projects to succed in
   a results driven environment
5. Polished interpersonal
   skills, including relationship building skills
6. Strong verbal and
   written communication skills to effectively communicate with all levels of
   management and staff
7. Demonstrated
   experience in transactional testing scenarios
8. Must be very detailed oriented and very
   sensitive to deadlines
9. Strong problem-solving
   skills
10. Ability to work
    independently or in a team setting equally effectively
11. Ability to work
    effectively in a fast-paced environment with competing priorities and delivery
    timelines

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.

Responsibilities:

• 
  
  
• Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
  
  
• Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
  
  
• Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
  
  
• Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
  
  
• Mentor and provide technical training and guidance to coworkers.
  
  
• Determine, coordinate and direct account management activities with various departments.
  
  
• Negotiate and deliver proposals to producers and buyers.
  
  
• Develop and maintain client relationships and coordinate service team efforts.
  
  
• Identify opportunities for organizational improvement and recommend solutions.
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

• 
  
  
• Bachelor's degree or equivalent experience required.
  
  
• 7 years of casualty underwriting with an insurance carrier required
  
  
• Advanced understanding and technical knowledge of underwriting mechanics and fundamentals
  
  
• Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
  
  
• Advanced knowledge of local and regional market conditions as well as industry trends.
  
  
• Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
  
  
• Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
  
  
• Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
  
  
• Strong ability to effectively communicate verbally and in writing to uncover business needs.
  
  
• Ability to foster creative solutions that resonate with external business partners.
  
  
• Ability to interact with various levels of management and support personnel.
  
  
• Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
  
  
• Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
  
  
• Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
  
  
• Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
  
  

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Intern - Manuscript Editing

Chicago (Hybrid)

The Journal of the American Medical Association (JAMA), published continuously since 1883, is an international peer-reviewed general medical journal. JAMA is a member of the JAMA Network family of journals, which includes 11 specialty journals and JAMA Network Open. The JAMA Network provides access to the research, reviews, and opinions shaping the future of medicine.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

Join the JAMA team as an Intern. This is a hybrid position reporting into our Chicago, IL office, requiring 1 day a week in the office.

RESPONSIBILITIES:

• Preference is for an individual who is underrepresented in the medical writing/editing community (see American Medical Writers Association 2022 DEI survey).
• This person would train with senior manuscript editors, working with the AMA Manual of Style, reading sections and completing quizzes on style topics.
• They would observe and participate in the daily activities of JNO and specialty journal manuscript editors to get a sense of what the job is like.
• They would meet with Graphics, Production, Proofreading, and other teams with whom manuscript editors collaborate.
• Under the supervision of the Managing Editor and Assistant Deputy Managing Editor, they would edit commentaries with the eventual goal of editing a Research Letter.

May include other responsibilities as assigned

REQUIREMENTS:

1. The intern should be a 3rd or 4th year student at 4-year college, majoring in English, journalism, or life sciences who is interested in pursuing a career in medical editing.

This role is a non-exempt position and the hourly rate for this position is $20. This is the highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION