Information Technology For Development Jobs in View Park, CA

Locations: Atlanta | Austin | Boston | Brooklyn | Chicago | Dallas | Denver | Detroit | Durham | Houston | Los Angeles | Miami | Minneapolis | Nashville | New York | Philadelphia | Pittsburgh | San Diego | San Francisco | Seattle | Summit | Washington

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures - and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Practice Area

The Corporate Finance & Strategy Practice (CFS) combines rich expertise in corporate strategy concepts with a management methodology designed to create sustainable value-add for BCG clients. Our team provides extensive experience in planning and implementing corporate transactions including merger & acquisition deals and divestitures. We deliver analytic approaches that allow senior management to effectively deal with challenges such as generating growth, managing a portfolio of assets, forming a world-class finance organization, understanding risk, and responding to the way capital markets assess companies today. Taking swift action in turning around and restructuring a business for long-term survival is also part of our offering.

What You'll Do

BCG is looking for an Expert Consultant to join our CFO Excellence team. Our CFOx team partners with CFOs to tackle their most pressing challenges - reimagining finance operating models for peak efficiency, unlocking the power of advanced analytics and AI, and driving transformative value across the organization. With unmatched experience across industries, our team helps finance leaders modernize systems, enhance transparency, and position their finance functions as catalysts for strategic success. Join us to shape the future of finance and make a lasting impact.

As an Expert Consultant, you will be integrated into a BCG team to leverage your deep expertise on projects that reshape finance functions. You will be given end-to-end responsibility for a workstream within a BCG project. You will work closely with clients to understand their issues, create strategies for change, and win buy-in for your recommendations, while also collaborating with colleagues on complex client issues. You will provide deep expertise and insight to clients and help build your expertise area within BCG. A majority of your time will be focused on supporting and executing case work.

The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working alongside our traditional and specialty consultants to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. Consulting work is varied and rigorous, much of it performed at our client sites. Projects can vary in length, size, and location, depending on the client's challenge. Because our clients operate all over the world, you may travel internationally.

What You'll Bring

• 5+ years of experience in finance across topics such as finance function effectiveness, CFO advisory, FP&A, process and policy, technology, operations, organizational structure and strategy, and/or transformation .
• Previous consulting experience is required.
• Proven experience working on finance transformation programs including: operating model redesign, process re-engineering, technology enablement, shared services, finance technology, budgeting, management reporting and Business Intelligence, core accounting, tax, treasury, internal audit, AI and machine learning.
• Experience in finance technology stacks, process optimization, and data architecture to deliver scalable and efficient solutions.
• Strong consulting skill set with a demonstrated willingness to learn and grow.
• Entrepreneurial, driven, and proactive mindset with a strong work ethic.
• Collaborative working style with a proven ability to team effectively across BCG and with clients.
• Ability to build trust and rapport with clients by deeply understanding their business and challenges.
• Advanced degree in a related field (preferred).

Additional info

What We Offer:

At BCG, we care about our people, and offer best in class benefits to support you personally and professionally including:

• An opportunity to work organically across disciplines and across BCG, we offer a unified and unrivaled opportunity that combines strategic thinking with hands-on applications.
• A unique experience to work alongside a team of passionate and driven problem-solvers with a mission to deliver innovative and valuable digital solutions in a supportive environment.

The base compensation for this role is $190,000 in USD.

In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children.
• $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs.
• Dental coverage, including up to $5,000 (USD) in orthodontia benefits.
• Vision insurance with coverage for both glasses and contact lenses annually.
• Reimbursement for gym memberships and other fitness activities.
• Fully vested retirement contributions made annually, whether you contribute or not.
• Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years.
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement.

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

To learn more about our employee benefit please check our Benefits page.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

Business Overview

Mediahub is one of the major global media agencies within Omnicom with over 1000+ employees worldwide. We are an award-winning agency built for brands who are challenging and disrupting the status quo. Our organization is focused on challenging all facets of media in an environment of rapid change in order maximize our clients' investments. We are challenging key fundamentals in the areas of audience creation, purpose, creativity, and digital platforms.

Named Media Agency of the Year by Adweek, Ad Age, and Campaign, Mediahub is powered by the buying and intelligence power of Magna Global and the data backbone of Acxiom.

The Planning team builds strong client relationships that drive positive outcomes for their business. The team does this by immersing itself in the business, elevating strategic opportunities for growth, and developing media recommendations that keep clients at the forefront of the industry. The key to this leadership comes from Mediahub's values, including a commitment to fostering curiosity, collaboration and diversity with the talented humans that power our global challenger brand. This team problem-solves, generates innovative solutions and displays energy and passion for the work presented. Successful candidates must not shy away from change, as we are an agency that thrives on the constant evolution of technology and its role in our work. Candidates must be comfortable working with data, have excellent communication and organizational skills and be confident collaborators.

The role of a Media Planner will be to assist with day-to-day operations of the client media plan and budget details, including flowchart, budget trackers, ensuring client signs accurate, timely Media Authorizations prior to buys. The Media Planner will be responsible for monitoring client and marketing industry trades, media plan performance reporting and competitive activity to surface industry updates, performance insights and opportunities to team and clients.

Portfolio & Growth

• 
  
• Attend client status meetings: take notes, summarize next steps, provide to Supervisor/Manager for approval before distributing bullet pointed list of job holder's main responsibilities.
  
• Build relationships and trust with partners in Mediahub's Partnership Investments, Audience Science, Campaign Insights, Insights + Action and Radical + Disruptive, in addition to extended Mediabrands and Kinesso specialty teams.
  
• Monitor client and marketing industry trades, media plan performance reporting and competitive activity to surface industry updates, performance insights and opportunities to team and clients.
  

Media Strategy

• 
  
• Support 1-2 accounts, pending scale and complexity of business and scope of deliverables.
  
• Research and develop media plan scenarios for assigned clients.
  
• Partner with Local Investments, Kinesso and Partnership Investments on development of partner list, RFP details and evaluation prior to client recommendations.
  
• Support presentation development with research, creating check-ins throughout timeline, participating in discussion, and contributing to/prepare/write slides for client presentation decks.
  
• Partner with analytics team to implement measurement objectives and taxonomy.
  
• Support campaign implementation and execution, QA, monitoring/optimizing, and conduct insightful reporting.
  
• Utilize IGNITE planning strategy process (Implement business intelligence, generate multiple audience segments, Navigate the investment, tap into culture, Evolve with speed and precision) as part of client teams, to guarantee robust analysis of business/media role.
  
• Visualize, summarize, and develop insights and implications for competitive reporting.
  
• Gathers, organizes, and presents (pending leader's readiness assessment) competitive research and spending data.
  
• Utilize planning tools (i.e. Kismet, R/F, etc) to determine the optimal media mix (across all channels) and plan delivery.
  
• Employ media math and how to apply calculations, demonstrating proficiency in working with and managing numbers.
  
• Maintain updated costs and media plan details in Media Tools (or client flowchart software).
  
• Confirm client media authorization approval for Partner Investments and Kinesso to set up buys, issue Insertion Orders, reconcile buys and traffic assets to vendors.
  
• Provide assistance with Billing Process, updating team status documents and working across the internal cross functional teams (Video Investments, R&D Labs, creative, etc.).
  
• Ensure familiarity with Insights + Action and Radical + Disruptive capabilities, process and approach to support integration into media plans.
  
• Contribute ideas that contribute to creative media tactics.
  

People & Culture

• 
  
• Participate in a diverse, inclusive, creative culture.
  
• Collaborate with peer group to share work and inspire junior team members about creative-thinking, accountability, and thought-leadership.
  
• Responsible for developing the skill and knowledge base of those more junior as well as supervise, advise, and counsel direct report(s).
  

• 
  
• Experience planning or buying, while developing additional acumen of cross-channel media marketplace and planning essentials (delivery levels, flighting, etc.), including Video/Audio Broadcast/Streaming, Direct and Addressable Digital, Social Media, Retail Media (if applicable), Print, OOH, etc.
  
• Able to demonstrate the ability to successfully multi-task while preserving high attention to detail, manage time and show superb organizational skills and the ability to meet deadlines.
  
• Demonstrate excellent verbal, written and presentation skills and ability to think on your feet.
  
• Strong mathematical abilities
  
• Proficient computer skills (MS Word, Excel, PowerPoint) and knowledge of DCM, Prisma, comScore, MRI.
  
• Must be able to occasionally travel to supported markets or client events.
  
• Bachelor's degree preferred.
  
• 1+ years of experience desired
  
• Previous experience working on an entertainment client
  

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email .

Business Overview

KINESSO is the technology-driven performance marketing agency providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, P3, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at Summary

The Addressable Activation department serve as KINESSO's hands-on-keyboard platform experts, focusing on all aspects of successful campaign execution and stewardship. The Manager is accountable for the performance & pacing of their assigned brand(s) and customizes departmental standards & process to fit client needs. They act as a point of escalation and are the go-to experts both internally and externally for matters of complex setup, optimization, and platform nuances. Successful applicants must have a deep expertise across a variety of client KPIs and buying platforms. Examples include DV360, Adwords, The Trade Desk, Roku, Vistar, Facebook, Snapchat, etc. A history of team management/mentorship and a comfort with internal/external-facing communication are a must!

Customer/Client Management: Owns the execution and day-to-day management of a portion of a client assignment, based on specialized or technical knowledge

* Vendor Relationship Management: Leads the vendor strategy; has experience and industry knowledge to identify vendors for key needs. Approves vendor selections and scopes

* Discipline-Specific Tasks: Owns oversight of junior team members; defines optimization parameters at the campaign level, vets optimization suggestions from partners, attends internal status meetings to speak to optimizations, pacing, and performance

* Platform Reporting: Works with team on development of reporting dashboards; ensures clean, accurate, and actionable client reporting

* Solutions Innovation: Identifies and delivers new audience-based addressable solutions to drive business growth; masters growth initiatives across the company

* Provides day-to-day supervision to a team including reviewing work, coaching on performance, coordinating activities, checking on quality and work progress; generally managing within one account, or multiple small accounts

* Evaluates information and leverages experience to identify and solve on-going or complex problems

* Requires understanding of the industry, processes, procedures and systems within own and related areas

Proven track-record of successfully seeking out and curating new business relationships and/or solutions; developing solutions using new or existing processes

* Experience building team, providing mentorship and navigating how to manage up/down/ laterally (e.g., ability to navigate and be effective with multiple personalities)

* Intermediate knowledge of technology or measurement ad tech solutions, including platforms

* Intermediate knowledge and skills in data analysis

* Confident collaborating with others

* Experience with Project / Account Management

* Advanced communication skills; clear and succinct communication

Advanced ability to anticipate, recognize and clearly define problems using various techniques to systematically analyze, weigh alternatives and propose solutions

* Experience with managing existing business relationships, partnerships, and alliances internally and externally

* Ability to assess and rank issues and tasks in order of importance for taking action

* Has gained prior experience in actual situations to recognize recurring meaningful components

* Applies a solid foundation to varying situations

* Applies advanced knowledge and perceives deviations from the normal pattern

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of our company, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please .

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

An exciting opportunity is available for a SaaS Account Executive to join the Singlewire team. As part of our team, you will be responsible for selling our software solutions in a specific territory. This position could be located in or around Los Angeles, CA.

What You'll Do

If you are a master at reading-between-the-lines, probing into and leveraging customer requirements and selling software solutions, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to drive results and enjoys meeting and exceeding monthly sales goals. The job responsibilities include:

• 
  
• Convince Cisco and Partner teams to sell Singlewire solutions
  
• Develop relationships with key Cisco and Reseller representatives in the region
  
• Support and drive all direct and indirect business opportunities for Singlewire products
  
• Use knowledge of unified communications solutions to convince partners and end users to include Singlewire notification as part of the collaboration stack
  
• Train Singlewire Partner sales teams how to discuss notification with their clients in a business relevant way that will produce leads for our solutions
  
• Engage with Cisco and Partner sales teams on client opportunities
  
• Provide demonstrations of our solutions, both in person and remotely to ultimately help our sales partners to close deals
  
• Pursue direct sales opportunities and successfully perform necessary steps to close the business
  
• Attend and staff various local and national Demand Generation events throughout the year
  
• Adhere to Singlewire standards and procedures such as adherence to pricing approvals, monthly pipeline reviews, forecasts and management of CRM system
  

You May Be Right for Us If You Have:

• 
  
• A Bachelor's Degree and 4 plus years of outside selling experience in a business- to- business environment
  
• Familiarity with a fast-paced marketplace and a demonstrated ability to successfully sell solutions within it
  
• Excellent relationship building skills
  
• Strong verbal communications and business acumen skills
  
• Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
  
• Dedication to detail, organization, and productive time management
  
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
  
• Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
  
• Ability to sell direct and also sell with and for a channel partner
  
• Ability to travel across the multi-state region and to customer/partner events as needed
  
• Professional personal appearance and work ethic
  
• Adequate home office space if located remotely from the Madison Singlewire office
  

Other Skills That Will Make You Stand Out:

• 
  
• Experience selling through Cisco and Cisco resellers
  
• Experience with Cisco Unified Communications
  
• Knowledge of marketplace and customers in a large Mountain West Metro Area
  
• Knowledge of Notification as a business solution
  

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.

The Business Leadership team builds strong client relationships that drive positive outcomes for their business. The team does this by immersing itself in the business, elevating strategic opportunities for growth, and developing media recommendations that keep clients at the forefront of the industry. The key to this leadership comes from Mediahub's values, including a commitment to fostering curiosity, collaboration and diversity with the talented humans that power our global challenger brand. This team problem-solves, generates innovative solutions and displays energy and passion for the work presented. Successful candidates must not shy away from change, as we are an agency that thrives on the constant evolution of technology and its role in our work. Candidates must be comfortable working with data, have excellent communication and organizational skills and be confident collaborators.

The Media Supervisor will act as the go-to resource for media budget, client billing and support for PI, Kinesso, and Local Mediabrands. You will be responsible for leading and managing the execution and updates of media tools, prepare written and present competitive spending reports and insights. In this role you will develop the skill and knowledge base of those more junior as well as supervise, advise, and counsel direct report(s).

Portfolio & Growth

* Assist with day-to-day operations of the client media plan and budget details, including flowchart, budget trackers, ensuring client signs accurate, timely media authorizations prior to buys.

* Attend client status meetings and demonstrate interest in client's business/category.

* Act as the go-to resource for media budget, client billing and support for PI, Kinesso, Local Mediabrands as they take on accountability (in 2024) Prisma entry, invoice reconciliation and channel-level budget tracking.

* Responsible for getting client MBA (media buy authorization) signed prior to the buy being place.

* Build relationships and trust with partners in Mediahub's Partnership Investments, Audience Science, Campaign Insights, Insights + Action and Radical + Disruptive, in addition to extended the specialty teams.

* Monitor client and marketing industry trades, media plan performance reporting and competitive activity to surface industry updates, performance insights and opportunities to team and clients.

Media Strategy

* Support 1-2 accounts, pending scale and complexity of business and scope of deliverables.

* Support Associate Media Director in scheduling and provide recaps for media brief deliverables, check-ins, presentations, launch, QA and reporting.

* Partner with Local Investments, Kinesso and Partnership Investments on development of partner list, RFP details and evaluation prior to client recommendations.

* Partner with analytics team to implement measurement objectives and taxonomy.

* Ensure flawless execution of media campaigns. This includes leading campaign implementation and execution, QA, monitoring/optimizing, and insightful reporting.

* Utilize IGNITE planning strategy process (Implement business intelligence, generate multiple audience segments, Navigate the investment, Tap into culture, Evolve with speed and precision) as part of client teams, to guarantee robust analysis of business/media role.

* Prepare written and present competitive spending reports and insights and connect to business intelligence for role of spend on share, etc.

* Responsible for running all planning tools (i.e. Kismet, R/F, etc), as well as partnering with Analytics to run any models, to determine the optimal media mix (across all channels) and plan delivery.

* Proficient in media math and how to apply calculations, demonstrating proficiency in working with and managing numbers.

* Leads and manage the execution and updates of media tools (i.e. flowchart maintenance).

* Support Insights + Action and Radical + Disruptive with execution (timelines, budgets, approvals) of approved ideas and corresponding reporting.

* Be a champion for great work and support team with writing, presenting, and providing data and assets to create case studies that win awards, win business, and celebrate the work (internally and externally).

* Contribute ideas that contribute to creative media tactics.

People & Culture

* Participate in a diverse, inclusive, creative culture.

* Collaborate with peer group to share work and inspire junior team members about creative-thinking, accountability, and thought-leadership.

* Responsible for developing the skill and knowledge base of those more junior as well as supervise, advise, and counsel direct report(s).

* Proven expertise in at least 3 channels, while developing additional acumen of cross-channel media marketplace and planning essentials (delivery levels, flighting, etc.), including Video/Audio Broadcast/Streaming, Direct and Addressable Digital, Social Media, Retail Media (if applicable), Print, OOH, etc.

* Experience creating and selling media programs, including ability to articulate strategic foundation for media plan development.

* Able to demonstrate the ability to successfully multi-task while preserving high attention to detail, manage your time and show superb organizational skills and the ability to meet deadlines.

* Demonstrate excellent verbal, written and presentation skills and ability to think on your feet.

* Strong mathematical abilities

* Advanced computer skills (MS Word, Excel, PowerPoint) and knowledge of DCM, Prisma, comScore, MRI.

* Must be able to occasionally travel to supported markets or client events.

* Bachelor's degree preferred.

* 3+ years of experience desired

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email .

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

Assists the General Manager in overseeing daily front-of-house operations and leading the team in alignment with department policies and procedures. Responsible for managing all aspects of front-of-house activities to ensure smooth and efficient service. Interacts with dining room guests, team members, and supervisors in a polite and courteous manner to deliver gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain professional appearance standards as outlined in the Tao Group Hospitality Employee Handbook.
• Anticipate and accommodate guest needs to ensure an exceptional experience.
• Ensure general cleanliness and upkeep of the front-of-house and the entire venue.
• Assist in interviewing, hiring, and training new team members.
• Oversee scheduling, employee development, and growth opportunities for all front-of-house staff.
• Collaborate with the General Manager to create and conduct job performance reviews.
• Manage front-of-house operations to ensure quality, safety, recipe accuracy, efficiency, and profitability.
• Possess comprehensive knowledge of operational systems, including payroll.
• Regulate and manage all executive-level POS system functions.
• Participate in the review and analysis of the venue’s monthly Profit & Loss statements.
• Ensure compliance with Department of Health regulations and internal sanitation standards.
• Ensure venue adherence to all federal, state, and local laws and regulations, as well as company policies.
• Coach and develop front-of-house staff by setting clear expectations and performance standards.
• Ensure all mechanical systems are operational and in compliance with applicable codes and ordinances.
• Monitor compliance with all front-of-house standards and procedures.
• Maintain in-depth knowledge of all food and beverage menus and overall venue offerings.
• Address and resolve guest and employee concerns promptly and effectively.
• Oversee reconciliation of all end-of-shift financials.
• Demonstrate practical knowledge of the duties of all supervised employees.
• Communicate clearly and effectively with heart-of-house team members during service.
• Ensure completion of all opening and closing duties as prescribed by company policy.
• Attend and lead daily pre-service meetings to align team performance.
• Demonstrate a strong understanding of Tao Group Hospitality, its partners, and any associated hotel properties.
• Assist in managing the repair or replacement of any damaged equipment or furniture.
• Actively participate in training sessions, departmental meetings, and daily pre-service meetings.
• Lead by example through active listening, observation, and knowledge-sharing.
• Maintain a positive and professional attitude at all times.
• Foster a collaborative team environment by supporting fellow team members.
• Assist with and complete additional tasks as assigned.

TRAINING REQUIREMENTS:

• Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
• PCI/DSS Training

EDUCATION/WORKING KNOWLEDGE:

• Minimum 5 years of previous hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
• Strong guest service foundation, ability to coach and build a team, problem solves, and leadership skills required.
• Demonstrated financial acumen with P&L statements, and labor models is desirable.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 75 lbs. with or without assistance
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Position: Customer Support Associate (On-site LA)

Compensation: Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential

Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay).

Location: North Hollywood, CA

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $23–$26/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.