Information Technology For Development Jobs in Sunnyvale, CA

About Veer

Each year, roughly 10% of an employer's workforce experiences a significant personal event that requires a leave of absence. Once thought of as a compliance risk, leave is now recognized by leading employers as a critical moment in the employee journey.

At Veer, we believe every employee deserves the time and support needed to thrive. We work with HR leaders at leading enterprise employers to transform the leave experience—moving beyond the "DMV-like" processes of forms, wait times, and confusion. Our digital and mobile platform guides employees from leave planning through return to work, ensuring a smooth, supportive transition.

The results speak for themselves: higher employee satisfaction, stronger operational effectiveness, and greater business continuity. Today, we're reinventing a $10+ billion industry. Tomorrow, we aspire to help make paid leave a universal human right. We're building Veer for the long term—with the shared commitment of our investors, customers, and partners—and we're doing so as a team grounded in empathy, curiosity, and impact.

About the Role

We're seeking a Senior Implementations Manager to own the end-to-end deployment of our leave experience software platform for enterprise customers. This is a critical role at the intersection of customer success, product, and engineering—you'll be the quarterback ensuring complex implementations are delivered successfully for some of the world's most innovative and admired employers.

You'll be the primary point of contact for large enterprise customers during implementation, managing multiple stakeholders across employee benefits, HR, IT, and legal teams. Given our early stage, you'll work closely with engineering on assigned implementations, translating customer requirements into technical specifications while maintaining project momentum.

As we build toward a truly scalable platform, you'll be instrumental in identifying where AI and automation can replace manual work—we're looking for someone who sees AI as a tool to 10x their impact, not a threat.

Our Implementation Managers are the face of Veer in many ways. They set the tone for the customer relationship and overall success of the product and must provide confident leadership throughout the process.

What you'll do

Project management/leadership

• Serve as day-to-day contact and project manager for enterprise implementations, coordinating across multiple customer stakeholders and internal teams.
• Develop and manage detailed project plans in collaboration with customers and engineering, ensuring on-time delivery.
• Lead implementation kickoff meetings, serving as a change management guide to establish clear goals, set expectations on scope, timeline, responsibilities, and effectively frame the value proposition to drive user adoption.
• Manage multiple active implementations and projects spanning a variety of use-cases, complexity, and customer team size
• Keep key customer stakeholders informed of major milestones, risks, and decisions. Proactively communicate delays or challenges, managing expectations, and aligning on mitigation plans.
• Act as a strategic consultant, guiding customers to the best solutions within the defined project scope to ensure their core business needs are met without compromising delivery milestones.
• Navigate complex organizational structures at large employers, building relationships with leave of absence and disability program managers, IT teams, legal counsel, and executive sponsors.

Leave program expertise

• Demonstrate deep understanding of leave of absence and disability programs—including FMLA, state leave laws (CA, NY, WA, etc.), STD/LTD, and employer-specific policies.
• Gather and document customer requirements, translating customer-specific leave policies and business rules into clear specifications for design and engineering teams.
• Advise customers on best practices for leave experience design and product set-up and configuration.
• Stay up to date on federal, state, and local leave law changes and industry trends, proactively advising customers and internal product teams on potential impacts and necessary product adaptations.

Product configuration & design

• Partner with design team to create mockups and prototypes that reflect the customer's desired employee and administrator experience.
• Lead customer review sessions to refine the product experience and gather feedback that drives product improvements and customer success.
• Balance customer customization requests with product scalability considerations.

Technical coordination

• Work with engineering on product integrations with HRIS systems, benefits administration systems, and third-party administrators.
• Work with product management on customer requests for new features.
• Collaborate with product and engineering teams to identify implementation steps that can be automated or enhanced with AI, building toward a more scalable platform.
• Develop customer UAT test cases and facilitate UAT prior to launch.
• Troubleshoot implementation issues and serve as liaison between customers and technical teams.

Customer enablement

• Design and execute a structured customer communications and enablement playbook to ensure the successful transition from the customer's current state to the post launch future state.
• Create and deliver tailored enablement content.
• Support internal champions at the customer organization to stimulate adoption.
• Host live training sessions or webinars for customer teams and users.
• Formalize the handoff to Customer Success by partnering to create a comprehensive "Success Plan" that outlines the customer's business goals, key stakeholders, unique configurations, and potential areas for future growth.

In your first year, you'll:

• Successfully lead 3-5 enterprise implementations from kickoff to launch
• Identify and implement AI-driven automation opportunities that reduce implementation time by 20%+ (e.g., automated requirement gathering, documentation generation, testing scripts, customer communication)
• Build repeatable processes and documentation that reduce engineering dependency over time
• Become a trusted advisor to customer stakeholders on leave program strategy
• Identify product gaps and advocate for improvements based on customer feedback
• Help us scale the implementation function by mentoring future team members

What we are looking for (required)

• 5+ years of experience in enterprise software implementation, project management, or a customer-facing advisory/consulting role in a fast-paced B2B SaaS company
• Enthusiastic about leveraging AI tools to automate repetitive work, scale implementations, and enhance the customer experience. You're constantly asking "how can we do this faster/better with AI?" rather than defaulting to manual processes.
• Strong understanding of employee leave and disability policies and programs (STD/LTD, FMLA, state disability, parental and family leave, etc.) and the HR/benefits landscape
• Proven ability to manage and strategically consult on complex, multi-stakeholder enterprise projects with competing priorities
• Excellent communication skills—you can translate between technical and non-technical audiences, effectively advising and influencing senior business stakeholders
• Comfortable working in ambiguous, fast-moving environments where you'll need to build processes from scratch
• Technical aptitude and ability to work closely with engineering teams on integrations and product configuration

Bonus skills

• Direct experience with leave administration, benefits program management, or HRIS implementations
• Familiarity with third-party administrators like Sedgwick, Lincoln, or MetLife
• Experience at an early-stage software company during rapid scaling
• Background in HR technology, specifically absence management, case management, or workflow automation platforms

Why join Veer?

• Meaningful Impact: Transform how millions of employees experience one of the most critical moments in their working lives
• Customer Quality: Work with blue-chip enterprise customers who are committed to improving their leave programs
• Early Team Member: Join at an inflection point—help build the implementation playbook and team as we scale
• Cross-Functional Exposure: Work directly with founders, product, engineering, and design on every implementation
• Ownership: This isn't a handoff role—you'll own implementations from contract signing through go-live and beyond

This is a full-time salaried, exempt position. Compensation ranges from $110,000-$195,000 and is based on your experience and legal state of residence.

Alibaba Cloud is seeking a proactive employment attorney with deep expertise in employment law to join our Legal & Compliance team. In this role, you will serve as a strategic partner to Alibaba Cloud and global HR and business leadership, advising on the full spectrum of domestic employment matters and cross-border employee equity issues, in North America, Latin America, and the Middle East. This is an excellent opportunity for a mid-to-senior-level employment lawyer to apply employment law expertise within a dynamic multinational technology environment—and to develop specialized knowledge in employee equity dispute resolution.

This is a full time and in-office position based Sunnyvale.

Responsibilities:

- Provide day-to-day legal counsel on employment matters across federal and multi-state jurisdictions, including hiring practices, performance management, leaves of absence (FMLA, ADA, state sick leave laws), wage and hour compliance (FLSA and state laws), employee classification, workplace investigations, terminations, reductions in force, and contingent workforce management, cover our offices in North America, Latin America, and the Middle East.

- Draft, review, and update employment agreements, separation/severance agreements, restrictive covenants, HR policies, and handbooks to ensure compliance with evolving federal, state, and local requirements.

- Manage employment-related disputes, including agency charges, litigation, arbitration, and mediation—with particular focus on equity compensation disputes under RSU/option plans.

- Advise on employee equity matters with respective regional tax and securities law implications, and support equity grant administration and vesting events.

- Deliver practical training to HR and business leaders on high-risk topics such as harassment prevention, anti-discrimination compliance, manager best practices, and equity plan administration

Qualifications

- Juris Doctor (JD) from law school and active membership in good standing with a U.S. state bar (California, New York, or other major tech-market state preferred)

- 7+ years of post-JD experience practising employment law at a top-tier law firm and/or as in-house counsel at a multinational technology company. Multi-state employment law experience is highly valued.

- Demonstrated experience handling employment litigation, agency charges, or arbitration before the EEOC, state agencies, or in federal/state courts. Prior exposure to equity compensation disputes is a strong plus.

- Exceptional business judgement with the ability to translate complex legal risks into practical, actionable guidance for non-lawyers

- Outstanding written and verbal communication skills. Fluency in English is required; professional proficiency in Mandarin Chinese is essential to collaborate effectively internally and externally

- Self-starter mentality with the ability to operate independently in a fast-paced, globally distributed environment while managing multiple priorities

- High integrity, cultural agility, and a collaborative approach to cross-functional partnership.

- Willingness to travel domestically and internationally (including to China) as business needs require.

The base pay range for this position at commencement of employment is expected to be between $122,400/year and $201,600/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Job Title: Technical Program Manager

Location: US - CA - Sunnyvale (940890) or Redmond - WA - preferred

Contract: 12 Months

Pay Rate: $115.74/hr, W2

Benefits: Medical, Dental, Vision and Weekly Pay

Job Summary:

The main function of a Technical Program Manager, Audio is to provide successful hardware module definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.

Job Responsibilities:

• Deliver audio hardware programs within the constraints of scope, quality, time, budget and risk factors.
• Program-level strategic planning, interaction with engineering team and management, complex issue resolution, excellent communications and team building skills.
• Oversight of project scope definition and management, requirements gathering and documentation, project schedule development and tracking, project budget management, project status reporting, hardware build management, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.
• Plan and drive engineering deliverables, such as audio subsystem specifications, DOEs, ECNs and validation results.

Skills:

• Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Proven people management and team building skills
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Strong ability to assess risk and apply management principles to technology applications/products and business functions
• Experience with hardware product development lifecycle
• Experience with working with vendors, including flexing hours when needed for and travel if needed for on-site support

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• 5-8 years of audio TPM or Engineering experience with consumer products- phones, tablets, watches, glasses, or similar.
• PMP or PMI certification preferred.

Must Have:

• Experience in effective project management working with audio vendors.
• Ability to support technical solutions
• Ability to support from prototype to build
• Mechanical and manufacturing background

Nice to Have:

• Mandarin speaking candidates - strongly preferred
• Speaker and microphone manufacturing
• previous Google, Amazon and big tech experience i.e. Apple

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

#TMN

Salesforce Technical Manager

Location: Santa Clara, CA (Onsite)

Contract

Role Overview

We are looking for a hands-on Salesforce Technical Manager to drive end-to-end delivery, development, and support. This role requires a strong mix of Salesforce development, administration, and stakeholder interaction.

Key Responsibilities

Jira Ticket Ownership & Delivery

• Own Jira tickets from analysis, estimation, development to deployment
• Troubleshoot production issues and deliver timely fixes
• Identify improvements from recurring support requests

Salesforce Development (Hands-On)

• Develop Apex classes, triggers, and test classes
• Build Lightning Web Components (LWC)
• Write efficient SOQL queries
• Support integrations (APIs, middleware coordination)

Salesforce Administration

• Configure Flows, Validation Rules, Permission Sets, Page Layouts
• Manage Assignment Rules and Approval Processes
• Perform data operations (data loads, cleansing, deduplication)
• Maintain system security and user access

Business & Functional Interaction

• Gather requirements and convert them into user stories
• Work closely with business stakeholders
• Conduct demos and support UAT

Process & Best Practices

• Ensure adherence to Salesforce best practices
• Improve processes, documentation, and delivery standards

Required Qualifications

• 6–10 years of Salesforce experience (Development + Administration)
• Strong hands-on expertise in Apex, LWC, SOQL, and Flow Builder
• Good understanding of Salesforce data model and security model
• Experience working in Agile environments (Jira)
• Strong communication and stakeholder management skills

Preferred Qualifications

• Salesforce Certifications (Admin, Platform Developer I / II)

Company Description

Cubes Solutions Inc. specializes in providing software solutions for corporate governance management, designed to streamline the measurement and analysis of diverse performance elements. With advanced, out-of-the-box functionalities, Cubes connects strategy, operations, risks, audits, processes, surveys and more into a unified governance architecture. Our solutions empower organizations to increase profitability, reduce costs, achieve strategic goals, and adapt to dynamic business changes efficiently. Whether managing strategy execution or operational improvements, Cubes offers the tools to help organizations succeed in a competitive landscape.

Role Description

We are looking for a Senior Sales Representative for an Hybrid, full-time role where periodic visits to San Francisco, Bay Area, USA. In this role, you will be responsible for the US market, your main role will be about identifying new business opportunities, building and maintaining strong client relationships, developing strategic sales plans, and closing deals to meet and exceed revenue targets. You will collaborate closely with the marketing and customer service teams to deliver tailored solutions, conduct product demonstrations, provide client training, and ensure a seamless sales process. Additionally, you will gather market insights to identify trends and business growth strategies.

Key Responsibilities

Sales Strategy & Market Development

• Develop and execute a US market sales strategy aligned with CUBES’ growth objectives.
• Identify, qualify, and develop new enterprise opportunities within the assigned territory.
• Target mid-to-large organizations (500+ employees) across industries.
• Focus on selling management optimization, performance monitoring, and BPM-related solutions.
• Position CUBES as a solution that supports corporate governance, strategy execution, and organizational performance alignment.

Enterprise Sales Execution

• Lead the full sales cycle from prospecting to deal closure.
• Position CUBES as a strategic performance and execution platform.
• Negotiate commercial terms and close subscription-based agreements.
• Achieve or exceed annual revenue targets.

Account Management & Growth

• Manage and expand existing accounts to maximize license subscriptions.
• Identify upselling and cross-selling opportunities across modules.
• Ensure long-term customer satisfaction and retention.

Collaboration & Market Intelligence

• Collaborate with product, marketing, and implementation teams for seamless delivery.
• Coordinate with offshore implementation and business support teams.
• Monitor competition and industry trends in BPM and strategy management.
• Represent the company at events, conferences, and executive meetings.

Performance & Reporting

• Meet revenue targets.
• Provide regular pipeline forecasts and performance reports to the BD Director.
• Track KPIs and drive performance improvements.

 Requirements 

• Bachelor’s degree in Business, Marketing, Management, or related field.
• MBA is a plus.
• 8+ years of enterprise B2B sales experience (US market preferred).
• Proven experience selling:

o   BPM solutions

o   Strategy management systems

o   Performance management platforms

o   Enterprise IT solutions

• Background in Process Management or Strategy Management domains is highly preferred.
• Experience working with ARIS-based clients or BPM environments is a strong advantage.
• Excellent executive-level communication and presentation skills.
• Strong negotiation and closing ability.
• Ability to work independently in a new market setup.
• High ownership mindset and entrepreneurial spirit.

Nice to Have

• Existing US executive network.
• Experience working with lead generation agencies.
• Exposure to IT outsourcing or software development services sales.

Account Executive, Partnerships / Channel Account Executive - North America (French Required)

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the Job:

Odoo is hiring Account Executives to join our North America Partnerships team. In this role, you'll pursue warm leads and recruit new organizations to join Odoo’s partner network across the region.

You'll introduce partners to Odoo’s suite of business applications, which they can offer alongside their existing services to create new revenue streams. You'll also manage partner relationships within a defined territory and guide them through onboarding and the sales cycle.

We provide full training on the Odoo ecosystem so you can successfully close deals and support tailored implementations. We’re looking for proactive, results-driven individuals with a strong “get-it-done” mindset.

Responsibilities:

• Conduct partnership recruitment for Odoo ERP software, employing data analytics, CRM score tracking, and BANT strategy evaluation
• Develop revenue-increasing strategies using the Odoo scoring lead system, projecting business revenue, identifying up-sell and cross-sell opportunities, and adapting Odoo ERP software for clients with Python and SQL
• Analyze strategic changes and report key metrics by extracting data, analyzing trends, and creating dashboards in Odoo software for managerial reporting
• Meet or exceed monthly Account Executive sales quotas through accurate forecasting, effective pipeline management, and advancing deals to closure within projected timelines
• Work in a consultative manner to design and negotiate tailored implementation packages with future partners

Requirements:

• Bachelor's degree (preferably in a business-related field) or equivalent combination of education and experience
• Fluency in English and French (professional or native/bilingual: reading, writing, and speaking)
• Strong awareness of software and new technologies
• 1+ years of B2B sales experience
• Excellent communication skills
• Curiosity about business operations

Nice To Have:

• Balances a serious approach to work with camaraderie, fostering a playful and friendly atmosphere among colleagues
• Experience with accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software
• SaaS or PaaS pre/post-sales experience
• Intrinsic motivation and curiosity to learn more about business owners and their businesses

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Partner Account Executive / Channel Account Executive - North America

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the Job:

Odoo is hiring Account Executives to join our North America Partnerships team. In this role, you'll pursue warm leads and recruit new organizations to join Odoo’s partner network across the region.

You'll introduce partners to Odoo’s suite of business applications, which they can offer alongside their existing services to create new revenue streams. You'll also manage partner relationships within a defined territory and guide them through onboarding and the sales cycle.

We provide full training on the Odoo ecosystem so you can successfully close deals and support tailored implementations. We’re looking for proactive, results-driven individuals with a strong “get-it-done” mindset.

Responsibilities:

• Conduct company partnership recruitment for the Odoo ERP (enterprise resource planning) Software. Using the following methods:
• Research-based on data analytics, score tracking using CRM (customer relationship management), and evaluating candidates using the BANT strategy (budget authority needs timeline).
• Develop strategies to increase revenue using the Odoo scoring lead system to project the increase in business revenue, identify potential up-sells and cross-selling, and help adapt Odoo ERP software for future clients using Python and SQL (programming languages).
• Analyze strategic changes and report key metrics by extracting data from Odoo software, analyzing trends, and creating dashboards using Odoo software to report to the manager.
• Meet or exceed monthly assigned Account Executive sales quotas by accurately forecasting, effectively managing a pipeline of opportunities, and advancing deals to closure per projected timelines
• Work in a consultative fashion to design tailored implementation packages and negotiate its content with future partners

Requirements:

• Bachelor's degree (business-oriented major preferred) or an equivalent combination of education and experience
• Strong software and new technologies awareness
• 1+ years experience in B2B sales
• Excellent communication skills
• Curiosity to learn how businesses operate

Nice To Have:

• Balances a serious approach to work with camaraderie, fostering a playful and friendly atmosphere among colleagues
• Experience with accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software
• SaaS or PaaS pre/post-sales experience
• Intrinsic motivation and curiosity to learn more about business owners and their businesses

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated salary range for this role is $70,000-$90,000 OTE (on-target earnings), which includes a base salary range of $50,000-$70,000. Actual salaries may vary based on factors such as education, training, experience, professional achievements, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

$60-$65 per hour

Hybrid 3 days in Fremont, CA

full benefits, PTO, etc

Capacity Management and Operations is a new team supporting multiple internal Client organizations. We manage their Capacity Management process, improving it where necessary, and provide operational support for the work pipeline. Our engineers help resolve capacity regression cases which save the Client millions in data center running costs per year. We also enable the most cutting edge work by aligning the demand and supply for critical infrastructure.

Quick learning is the most critical part of this job. Each internal Client org is different, most of them are using custom tools and have different needs. The ideal candidate will have a solid background in cross-functional capacity management or operations, but must be open to navigate a steep learning curve. Experience with automation, scripting and coding will be a great asset. Good communication is a must.

Key tasks

• Maintain consistent communication with key stakeholders in each Client org to manage their current and future needs
• Act as the owner of and actively develop the Capacity Management framework
• Collaborate cross-functionally on a daily basis with stakeholders from multiple Client orgs
• Support engineers in implementing the framework for each specific Client org case
• Support the Client orgs in capacity planning and building their capacity monitoring processes
• Act as a SPOC for non-standard requests related to Capacity Management and Operations service
• Report on team's performance

Qualifications / requirements

• 3+ years of experience in Technical Project/Program Management
• Good understanding of capacity planning and monitoring
• Expert communication skills in English - both spoken and written - including being proactive about communication with team members and beyond the team
• Ability to work in a highly dynamic, large-scale environment
• Willingness to learn and the desire to gain knowledge and skills to constantly improve qualifications
• Some extent of flexibility to participate in oncall rotation and oncall handover meetings

THE PROMISES WE MAKE:

Pay range is $60-$65 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit /privacy.

Our Procurement team is scaling rapidly, and we’re looking for a Contractor: Procurement Operations Manager to build and standardize the enablement foundation that powers consistent, seamless experience for requesters and internal stakeholders. This role will own Procurement’s knowledge ecosystem—SOPs, templates, tools guidance, playbooks, and communications—so teams can execute faster, with clarity, and with the right controls.

In addition to content ownership, you will document current-state processes, identify where users experience the most friction, and translate those insights into clear enablement guidance and prioritized roadmaps (in partnership with process owners). You’ll partner across P2P, Source-to-Contract, T&E, and Contingent Labor to make Procurement easier to navigate, reduce rework, support compliance, and tell the story of Procurement’s impact and wins through crisp internal storytelling and data-informed narratives.

This is a high-impact opportunity to shape how Procurement is experienced across the organization—making processes clearer, faster, and more scalable while maintaining the right governance and controls. You’ll reduce friction for employees by creating the content and knowledge foundation people use, and you’ll help teams move faster by documenting processes, surfacing the biggest friction points, and turning them into prioritized enablement roadmaps. If you love building structure from ambiguity, telling crisp operational stories, and creating systems that scale, this role is for you.

Responsibilities

• Own and standardize Procurement enablement materials across the lifecycle (SOPs, templates, playbooks, tools guidance, FAQs, training materials).
• Establish and maintain a single source of truth for Procurement knowledge (information architecture, version control, governance, review cadence, approvals, and archival).
• Document end-to-end processes across P2P, S2C, T&E, and contingent labor by partnering with SMEs to capture current state, decision points, and handoffs.
• Identify top friction areas through stakeholder interviews, data intake, and cycle-time/rework signals; synthesize themes into clear problem statements and enablement implications.
• Translate friction into action by turning process insights into:
• Clear user guidance (decision trees, checklists, FAQs, what to expect” walkthroughs)
• Standardized templates and “golden” SOPs
• Prioritized enablement + documentation roadmaps aligned to business needs and compliance requirements (partnering with process owners for execution)
• Standardize SOPs, templates, and communications to reduce cycle time, minimize rework, and support compliance requirements.
• Develop internal communications that proactively notify stakeholders of process changes, enhancements, new tools/features, and key reminders (launch notes, release comms, “what changed” summaries).
• Create clear, user-friendly guidance for end users and internal teams (how-to guides, quick-starts, role-based documentation, training modules).
• Translate policy into practical guidance that aligns with cross-functional requirements (Security, Legal, Finance, Accounting, Tax, IT, HR) while remaining simple and usable.
• Use data for storytelling—turn metrics and insights into compelling narratives that highlight Procurement wins, improvements, and the evolving end-user experience.
• Own enablement content for key workflows (intake, approvals, contracting, supplier onboarding, invoicing, T&E) content and knowledge management ownership; not operational execution.
• Partner with SMEs and operators to capture tribal knowledge and convert it into durable, scalable documentation and training.
• Continuously improve the enablement experience through feedback loops, stakeholder interviews, content performance/usage analytics, and periodic content audits.

Required Skills

• 5+ years (or equivalent) in knowledge management, enablement, program/content management, operations, or process documentation in a fast-paced environment.
• Proven ability to create and maintain SOPs, templates, playbooks, and training content that are clear, scalable, and adopted.
• Familiarity with Procurement domains: P2P, S2C, contracting, supplier onboarding, T&E, contingent labor (VNDLY).
• Experience with tools like Zip, Oracle, Ironclad, VNDLY, Navan (or comparable systems).
• Strong writing and editing skills; ability to simplify complex processes into crisp, user-friendly guidance.
• Experience building internal communications (change announcements, rollout comms, training notices) with action-oriented messaging.
• Ability to map/document processes and synthesize ambiguity into clean, structured artifacts (process maps, decision trees, swim lanes).
• Strong systems thinking and process orientation—ability to standardize, define ownership, and implement governance for content lifecycle management.
• Comfort using data and stakeholder feedback to identify friction, prioritize improvements, and craft narrative updates.
• Excellent cross-functional collaboration skills and high attention to detail.

Pay Range

• $65-$80/hour