Information Technology For Development Jobs in Somerville

Director of Front Office – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and is one of the most iconic luxury hotels in the US. You will be leading Front Office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be instrumental in crafting memorable guest experiences, implementing Langham service standards, and leading a dynamic team in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

Operational Leadership

• Oversee the daily and strategic operation of the front office, ensuring exceptional guest service at every touchpoint.
• Promote visibility and engagement of Assistant Front Office Managers, ensuring they actively support desk operations and front-line colleagues.
• Monitor guest satisfaction, address complaints swiftly, and lead by example in delivering anticipatory service.
• Maintain strong interdepartmental collaboration to resolve service issues efficiently.
• Ensure consistent process adherence, including check-in procedures, headset use, and billing accuracy (e.g., early departure fees).

Staff Management and Development

• Recruit, train, coach, and retain a high-performing Front Office team.
• Conduct regular performance evaluations, daily audits, and coaching sessions to promote growth and accountability.
• Empower managers through effective delegation of responsibilities and task ownership to build confidence and strengthen team operations.
• Create a culture of trust and development by encouraging decision-making and proactive leadership across all management levels.

Guest Relations

• Lead initiatives to enhance the guest experience, including personalized pre-arrival engagement and thoughtful post-stay follow-up.
• Handle VIPs, service recovery, and loyalty program recognition to ensure memorable experiences.
• Analyze guest feedback to identify trends and opportunities for service improvement.

Financial Management

• Manage the front office budget, control departmental expenses, and drive performance against financial goals.
• Leverage upselling and revenue-enhancing strategies to maximize room revenue.
• Review financial reports and labor forecasts, planning as needed to align with occupancy trends.

Quality Control

• Enforce brand standards and service expectations consistently throughout the department.
• Conduct regular inspections and audits of team performance, grooming standards, and guest interactions.
• Follow through on process consistency and accountability, ensuring operational procedures are upheld.

Strategic Planning

• Participate in hotel-wide strategic initiatives and contribute to long-term planning.
• Stay ahead of industry trends and incorporate best practices to elevate service delivery and operational efficiency.
• Lead continuous improvement projects and initiatives to support departmental goals and guest satisfaction targets.

Technology and Systems Management

• Ensure all staff are proficient in front office systems including PMS, guest service platforms, and communication tools.
• Drive efficient use of technology to streamline check-in/check-out, guest communication, and reporting.

Reporting and Health and Safety

• Ensure compliance with all local health, safety, and fire regulations.
• Train and coach staff in emergency procedures and workplace safety.
• Take corrective action as needed to maintain a secure and safe environment for guests and employees.

Key Competencies & Leadership Attributes

• To excel in this role, the Director of Front Office must demonstrate:
• Strong Team Presence: Actively engage with staff on the floor and lead with visibility, setting the tone for guest-focused service and internal support.
• Confident Decision-Making: Take ownership of departmental decisions and guide the team with clarity and assurance.
• Effective Delegation: Empower and develop team leaders by distributing responsibilities and trusting in their execution.
• Process Discipline: Ensure consistent adherence to operational protocols and enforce accountability to maintain service excellence.
• People Leadership: Foster trust, communicate with purpose, and inspire a culture.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum of 5 years in front office leadership within a luxury hotel environment
• Proven experience leading high-performance teams and mentoring junior leaders
• Strong interpersonal, communication, and conflict resolution skills
• Demonstrated ability to make independent, timely, and guest-centric decisions
• Deep knowledge of hotel systems including Shiji, HotSOS, and Alice
• Flexible availability including nights, weekends, and holidays
• Legally authorized to work in the United States

Salary Range:

• $105,000 - $115,000 annually

For more information about the property, please visit:

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

The Vice President, Growth is a key executive leader responsible for developing and executing a unified growth strategy that accelerates company expansion across the Department of Defense and national security markets. The Vice President, Growth is responsible for shaping and executing Odyssey's growth strategy to deliver mission-critical solutions that ensure national security and warfighter readiness. This role integrates business development, capture management, proposals, and marketing into a unified, high-performance growth engine. The ideal candidate is a proven growth executive with deep knowledge of federal acquisition processes, strong customer relationships, and a record of accomplishment in winning large-scale federal contracts. Reporting directly to the CEO, the Vice President, Growth is a key member of the executive team, driving expansion, strategic positioning, and customer impact across the enterprise.

Growth Strategy & Leadership

• Architect, shape and lead the company's strategic growth strategy in alignment with its long-term vision, capabilities, and emerging customer needs.
• Translate strategic goals into executable business plans, capture priorities, and investment areas.
• Identify and assess adjacent market segments and emerging customer needs to inform growth priorities.
• Serve as a strategic advisor to the CEO and executive team on growth investments and performance, pipeline health and bid strategies, and competitive positioning.
• Identify market trends, customer priorities, and technology shifts to inform positioning and investment decisions.
• Collaborate with operations, technical, and finance teams to shape high value, differentiated offerings.

Business Development & Capture

• Drive the end-to-end business development lifecycle from opportunity identification through contract award.
• Lead opportunity identification, qualification, and capture across existing and emerging DoD markets.
• Manage and mentor a high-performing business development and capture team focused on prime contract growth.
• Build and maintain a robust forward-looking qualified pipeline of defense-focused pursuits, focusing on high-value opportunities.
• Engage directly with senior customers, program offices, and mission stakeholders to shape requirements and influence outcomes.
• Serve as executive sponsor/capture lead for strategic pursuits, ensuring competitive positioning and customer engagement.

Proposal Operations

• Oversee a centralized proposal function that delivers high-quality, compliant, and compelling responses.
• Implement scalable processes, tools, and color team reviews to drive proposal efficiency and excellence.
• Collaborate with operations and technical teams to craft win themes, discriminating value propositions, and solution differentiators.
• Standardize proposal operations with repeatable tools, templates, and processes across all phases (RFI, RFQ, RFP).

Marketing & Brand Positioning

• Lead Odyssey's marketing strategy to amplify our voice, mission, and value to the defense community.
• Position Odyssey as a trusted, mission-aligned partner by elevating visibility at industry events and conferences.
• Drive the development of thought leadership content, campaign strategies, digital assets, and event engagement.
• Ensure brand consistency across all internal and external channels and communication platforms.
• Oversee the creation of content including white papers, capability statements, website messaging, case studies, and social media.

Customer & Partner Engagement

• Serve as a visible ambassador of Odyssey's mission and capabilities across the defense ecosystem.
• Cultivate and nurture enduring relationships with senior government customers, acquisition leaders, and industry partners.
• Represent the company at industry events, conferences, and government forums as a growth ambassador.
• Identify, negotiate and manage teaming relationships, strategic partnerships, small business, and joint venture alliances that enhance market competitiveness.

Internal Collaboration & Leadership

• Champion a culture of growth, agility, accountability, and team development across the organization while mentoring and developing Growth team members.
• Collaborate with operational leaders to ensure proposed solutions align with customer needs, delivery capacity and technical excellence.
• Work closely with operations, finance, HR, and technical leaders to ensure solutions are aligned with customer needs and delivery capabilities.
• Provide executive-level reporting on key growth metrics, win rates, pipeline health, and strategic goals to executive leadership and Board stakeholders.

Citizenship: Must be a US citizen

Clearance: Must have an Active Secret Clearance with the ability to obtain Top Secret

Minimum Required Qualifications:

Education: Bachelor's degree in business, engineering, public policy, or related field.

Years of Experience: 15+ years of experience in federal business development, capture, or strategic marketing in the defense sector.

Preferred Qualifications

Clearance: Active Top Secret

Education: Advanced degree (MBA or relevant technical field)

• Proven success leading and winning complex DoD services contracts
• Deep understanding of federal acquisition regulations (FAR/DFARS), procurement strategies, and GWAC/IDIQ/OTA vehicles.
• Strong executive presence with demonstrated experience briefing senior government officials and C-level management.

The ideal candidate is:

• Mission-Oriented: Understands and supports the national defense mission and warfighter priorities.
• Growth-minded: Combines analytical rigor with creative pursuit strategies.
• Integrated Thinker: Seamlessly connects capture, proposals, and marketing into a strategic growth engine.
• Collaborative: Operate effectively across diverse technical and operational teams.
• Customer-Centric: Builds trust through deep engagement, insight, and tailored solutions.
• Brand-Aware: Understands how to communicate value and differentiation across federal and industry audiences.
• Results-Driven: Motivated by measurable outcomes, accountable for pipeline development and win rates.
• Resilient and accountable: Able to navigate complex pursuits and maintain high performance under pressure.

Additional Information:

Location: Corporate Headquarters - Wakefield, MA

Travel: Up to 50%

Remote, Onsite, or Hybrid: Onsite

Odyssey Systems Consulting Group, is an innovative small business committed to providing world-class technical, management, and training support services to government and public sector clients. We focus on people, processes, and performance to deliver superior results. Since our inception in 1997, our commitment to mission success and customer satisfaction has been recognized with exponential growth and exceptional past performance ratings. We accept challenging assignments and drive projects from the planning stages, through implementation, and into operations and support.

Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About GE Aerospace

If you want to do work that really matters among a team of spirited and collaborative individuals, you need to know more about GE Aerospace. We've become a world leader in the design, development and manufacture of advanced aviation technologies including jet engines, components, and integrated systems for commercial and military aircraft. We're a people-first organization that will bring out your best ideas and performance as part of our on-going LEAN transformation. We believe that the world works better when it flies. Do you? If so, come aboard.

Working at our Lynn Facility

Come and elevate your career in a facility that combines a rich tradition of aviation technology with a deep commitment to the future of flight. The GE Aerospace manufacturing site in Lynn designs, produces, assembles, and tests military and commercial aircraft engines and components. With more 2,500 employees and 1.6 million sqft of manufacturing space, we're making a huge contribution to the future of flight. And, considering that very first jet engines were born here in 1942, we clearly are the career home of people who are deeply knowledgeable about building quality engines. What's more, GE Aerospace has invested more than $100 million in our facility in the last five years alone.

By engaging with highly collaborative teams, we're reaching for new Sustainable Aviation Fuel milestones every year. And by encouraging our teams to join us in extensive community service and volunteerism, we're making a difference in all the ways that matter.

Here are just a few of the best reasons you will want to consider us:

• Do work with a real purpose helping to solve the global challenge of how the world flies more sustainably.
• Be a part of a global workforce of diverse backgrounds, perspectives, ideas, and experiences where everyone feels supported and respected.
• Earn merit-based rewards and incentives.
• Free Onsite Parking.
• Set work schedule with no mandatory overtime.
• Work in a climate-controlled building out of the elements.
• Have opportunities for continuous learning and development.

Job Overview:

This is a challenging opportunity that involves complete assembly, disassembly, test set up, adjustment, and inspection of aircraft engines and major components in accordance with assembly, test or engineering instructions, specifications, and drawings. You'll do set-up and operate a variety of standard and specialized tools and a variety of balance machines to perform all types of balancing operations.

The Ideal Candidate:

We are looking for a team player who is looking to help continue our vision of seeing not only our engines take flight, but their careers as well. Utilizing your training or military experience in the field to provide detail-oriented support on aircraft engine assembly and test functions.

Requirements include:

• High School diploma or equivalent.
• FAA Power Plant License; OR 2 years minimum experience aircraft power plant maintenance experience with another company; OR 2 years minimum experience as an aircraft aviation mechanic or equivalent in a branch of the military.
• Relocation assistance available!

Preferred qualifications:

• Strong interpersonal and communication skills.
• Proficient in the use of basic hand and power tools.
• Experience in the use of precision measuring instruments.
• Experience with computers, applications, and keyboarding.

Additional Information:

• If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with GE. If you are unable or limited in your ability to apply or interview as a result of your disability, you can request reasonable accommodations by emailing us at .
• Any offer of employment is conditioned upon the successful completion of a background check and drug screen (as applicable).
• You must have the ability to lift, move, and manipulate fixtures and component hardware up to 45 lbs. with or without reasonable accommodations.

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

The pay for this position is $32/hr. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 12/31/2026.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a \"Sponsor\"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Relocation assistance provided: Yes.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Genedata, one of Danaher's 15+ operating companies, our work saves lives and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

The biopharmaceutical industry is undergoing a digitalization revolution, adopting data-driven R&D approaches to develop innovative therapies quicker. Genedata's market-leading enterprise software is fueling this revolution, enabling leading biopharma, biotech, and CRDMO companies worldwide to automate processes and leverage biopharma R&D data analytics so they can find breakthrough therapies faster. Join this digital transformation and help scientists around the world accelerate the pace of biopharma R&D.

Learn about the Danaher Business System which makes everything possible.

We are looking for an Event Coordination Specialist for a full-time position located in Lexington, MA, to support our successful and expanding business during our next growth phase.

The role is centered around planning and coordination of our customer-facing activities such as conferences, symposia, and webinars. You will communicate across marketing, product management, business development and leadership teams to target, develop, organize, and coordinate such events.

The ideal candidate should showcase a demonstrated ability to foster connections across diverse organizations, and manage complex, matrixed projects and teams. Effective interpersonal and communication skills are essential for fostering collaboration, while simultaneously building strong internal and external relationships.

You will report to the Head of Customer Engagement, Marketing.

• Lead end-to-end planning and execution of events, with a particular focus in the US territory, ensuring alignment with Genedata's strategic goals and brand standards.
• Manage logistics, timelines, and stakeholder communications for large-scale conferences and virtual events, across multiple business units.
• Coordinate with the extended marketing team (brand, digital, etc.) to determine promotional material requirements for events aligned with show messaging.
• Work cross-functionally with the communication and messaging team to ensure the shows meet Genedata brand standards.
• Manage, track, and maintain marketing information, leads, and opportunities in the CRM database; maintain and update databases such as mailing lists, conference apps, and online components including registration forms, event web pages, and surveys.
• Maintain vendor relationships and negotiate contracts to optimize cost and service quality.
• Monitor industry trends and competitor activities to introduce innovative event formats and engagement strategies.

• 6+ years of experience with tradeshows, events, and hospitality event management.
• Experience with and knowledge of the On-Premise B2B or Life Sciences industry.
• Production and project management experience.
• Experience with supplier and vendor negotiation and management.
• Experience with budget tracking and expense reconciliation.
• Ability to work independently, and to adapt nimbly to complex and fast-evolving situations.
• Strong time management skills and ability to manage concurrent tasks efficiently; first-class organizational skills.
• Proficiency in Salesforce, Pardot, and sales enablement tools (e.g., Zuant, Hubspot).
• Must be legally authorized to work for any employer in the U.S.

This position requires occasional travel within North America and will require annual travel internationally.

The salary range for this role is $80,000 to $100,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

Genedata is on a mission to accelerate the pace of biopharma R&D. Our enterprise software solutions digitalize and automate lab operations so scientists can discover insights faster, push scientific boundaries farther, and drive change right now. With over two decades of success due to closely-knit teams of scientists, software engineers, and business experts, Genedata has become the market-leading provider of enterprise software solutions for biopharma R&D.

Each employee is encouraged to contribute to the operations and evolution of the company. Our collective expertise in scientific R&D informatics, combined with our open and scalable software platform, makes us the essential technology for the operations of top biopharma companies and innovative biotechs worldwide.

Genedata offers an attractive Total Reward Package comprised of a competitive salary and attractive benefits in return for your contribution to our success. As an equal opportunity employer, Genedata proudly celebrates diversity and believes in an inclusive workplace.

Genedata, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-2 or .

IT Configuration Manager, EIS - Platform Engineering & Ops, Enterprise Technology & Experience

(Full-Time, Springfield, Hybrid Office)

The Opportunity

We are seeking a highly skilled and motivated Configuration Management Lead with deep expertise in ServiceNow to drive the strategic and operational management of our Configuration Management Database (CMDB). This role is critical in ensuring accurate, reliable, and actionable configuration data to support ITIL processes, improve service delivery, and enable informed decision-making across the organization.

The Team

Our Configuration Management Database (CMDB) team oversees the daily management and ongoing maintenance of the CMDB. Their responsibilities include proactively identifying and resolving issues that could impact the integrity of the CMDB, while also developing solutions to meet our dynamic business needs. By working closely with stakeholders and customers, the team ensures that users can leverage the full value of CMDB data to support organizational goals. Additionally, the team manages ServiceNow discovery processes and provides critical support for Security Operations (SecOps) practices within the organization.

The Impact:

You will be responsible for maintaining the integrity of CMDB data and related processes, collaborating with stakeholders and clients to identify potential enhancements and optimizations. Additionally, you will lead a team committed to achieving operational excellence and ensuring high standards of data quality, serving as a reliable resource for the organizations and functions that depend on the CMDB.

The Minimum Qualifications

• Bachelors degree
• 8+ years of experience with ServiceNow and ITSM
• 5+ years of hands-on technical experience with ServiceNow CMDB, Discovery, Automated Top-Down Discovery , Service Mapping and ServiceGraph connectors.

The Ideal Qualifications

• Proven experience as a Configuration Management Lead or similar role.
• Able to drive and support technical resources through complex solutions and problems
• Strong understanding of ITIL framework, especially Configuration Management and Change Management.
• Excellent ServiceNow CMDB troubleshooting, and data analysis skills
• Experience with data modeling, CI lifecycle management, and CMDB integrations.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to lead cross-functional teams and manage multiple priorities.
• 5+ years of experience leading a Configuration Management Team
• Experience with ServiceNow ITSM, ITOM modules (Event Management, Orchestration, etc.).
• Familiarity with cloud infrastructure (AWS, Azure) and hybrid environments.
• Experience in regulated industries or large enterprise environments.
• ServiceNow certified for one or more practice relevant to the CMDB practice (e.g., Certified Implementation Specialist – CMDB or Discovery).

What to Expect as Part of MassMutual and the Team

• Regular collaboration with the Platform Engineering & Operations Team, plus multiple Stakeholders
• Focused one-on-one time with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RK1

Company Overview:

Berkshire Grey is a leader in AI-powered robotic solutions that automate fulfillment, supply chain, and logistics operations. Our technology transforms pick, pack, move, and sort operations to deliver unmatched efficiencies to customers in retail, eCommerce, and logistics. At Berkshire Grey, we drive productivity while reducing costs, creating exceptional customer experiences, and enabling better employee engagement.

Position Summary:

We are seeking a highly experienced Senior Manufacturing Engineer with 10+ years of experience in robotic or industrial systems to lead the development, deployment, and continuous improvement of advanced manufacturing processes. The ideal candidate brings deep technical expertise in automation and industrial robotics, along with demonstrated success managing contract manufacturers in complex production environments.

Experience in automotive or aerospace manufacturing environments is highly valued, particularly within structured quality systems and high-reliability production settings.

This role is responsible for driving scalable manufacturing strategies from prototype through full production, ensuring operational excellence across internal operations and external manufacturing partners.

Key Responsibilities:

• Lead the development, implementation, and optimization of manufacturing processes for robotic and automated systems.
• Serve as the primary technical interface between engineering and contract manufacturers (CMs).
• Own technical engagement with contract manufacturers (CMs), driving process readiness, production ramp, cost control, and quality performance.
• Lead product transfers from engineering to full-rate production, including external manufacturing partners.
• Establish and enforce robust manufacturing documentation packages (BOMs, work instructions, control plans, test procedures, tooling specifications).
• Drive DFM/DFA reviews to ensure products are optimized for scalable, cost-effective manufacturing.
• Lead manufacturing validation activities, including pilot builds, process capability studies, and PPAP (as applicable).
• Provide on-site support at CM facilities to resolve escalated production and quality issues.
• Lead structured root cause analysis and corrective action efforts (8D, A3, RCCA) across internal and external operations.
• Specify and implement tooling, fixtures, and automation solutions to improve repeatability and throughput.
• Drive continuous improvement initiatives focused on safety, quality, delivery, and cost.
• Ensure compliance with applicable industry quality standards and regulatory requirements.
• Mentor junior manufacturing engineers and technicians as needed.
• Frequent visits to our contract manufacturer in West Boyleston, MA
• Potential of occasional travel to other CMs and/or supplier sites

Required Qualifications:

• Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or related field.
• 10+ years of manufacturing engineering experience in robotic, automation, automotive, aerospace, or industrial equipment environments.
• Significant experience working with and managing contract manufacturers, including new product introduction (NPI), production ramp, and sustaining operations.
• Proven experience transferring products from development to high-volume or high-reliability production.
• Hands-on experience with industrial robots (e.g., FANUC, ABB, KUKA, Yaskawa) and automated systems integration.
• Strong working knowledge of manufacturing processes including mechanical assembly, fabrication, machining, and system integration.
• Experience troubleshooting PLC-controlled systems and industrial controls.
• Experience operating within automotive (IATF 16949) or aerospace (AS9100) environments or equivalent structured quality systems.
• Proficiency in CAD tools and strong ability to interpret engineering drawings and GD&T.
• Demonstrated use of structured problem-solving methodologies (8D, A3, Six Sigma).

Preferred Qualifications:

• Experience with APQP, PPAP, FMEA, control plans, and formal production validation processes.
• Experience qualifying and auditing contract manufacturers.
• Experience in high-mix/low-volume or configurable industrial systems.
• Lean manufacturing and/or Six Sigma certification.
• Familiarity with ERP/MRP systems.
• Experience engaging and managing a Contract Manufacturer; new product introduction through full scale production.

Key Competencies:

• Strong technical leadership and ownership mindset.
• Ability to drive accountability with contract manufacturers while maintaining collaborative relationships.
• Ability to influence cross-functional teams and external partners.
• Systems-level thinking with focus on quality, reliability, and scalability.
• Strong communication and stakeholder management skills.
• Results-driven with a bias toward action and accountability.
• Bias toward action and continuous improvement mindset.
• Comfortable operating in a fast-paced, evolving manufacturing environment.

We Value:

• Experience in warehouse automation, robotics, or large-scale industrial systems.
• Familiarity with ISO 9001 or similar quality management frameworks.
• Experience scaling quality processes in a growing or fast-paced organization.
• Background in reliability engineering, field quality, or lifecycle quality management.

Why Berkshire Grey?

• Opportunity to work with cutting-edge AI-powered robotic solutions that are transforming the supply chain and logistics industry.
• A culture of innovation and collaboration, with a commitment to professional development and growth.
• Competitive compensation and comprehensive benefits package.

I acknowledge that Berkshire Grey is an Equal Opportunity Employer, and Berkshire Grey prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, and any other protected characteristic as outlined by state, federal or local laws.

I also acknowledge I have been informed that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Overview

TechnoSmarts is seeking a Manager of Talent Acquisition to lead and oversee recruitment efforts for Nursing and Advanced Practice Provider (APP) roles. This is a Hybrid position in Boston, MA.

This individual will manage a highly experienced team of seven recruiters, supported by administrative and sourcing partners, and will serve as a strategic partner and second-in-command within the Talent Acquisition function.

This role is ideal for a leader who thrives in complexity, brings strong operational discipline, and is deeply curious about data, systems, and innovation. Success in this role requires both analytical rigor and exceptional emotional intelligence — the ability to read the room, adapt in real time, and partner effectively with leaders who bring diverse and sometimes challenging perspectives.

Key Responsibilities

Recruitment Leadership & Operations

• Provide day-to-day leadership and oversight for all recruitment activity supporting Nursing and APP hiring.
• Ensure operational excellence across recruiting workflows, processes, and outcomes.
• Partner closely with recruiters, sourcers, and administrative support to drive efficiency and consistency.
• Continuously evaluate and refine recruiting processes to improve speed, quality, and candidate experience.

Strategic Partnership

• Act as a trusted advisor to clinical and operational leaders, offering strategic guidance and thoughtful challenge when appropriate.
• Support leadership with workforce planning insights and recruitment strategy in a highly complex nursing environment.
• Serve as a key thought partner and operational leader within the Talent Acquisition team.

Data, Analytics & Reporting

• Lead with data — develop, analyze, and interpret recruitment and workforce analytics.
• Build and maintain dashboards and reporting that provide actionable insights to leadership.
• Regularly challenge existing metrics, asking deeper questions to uncover trends, risks, and opportunities.
• Apply financial and workforce analytics to support informed decision-making.

Innovation & Continuous Improvement

• Demonstrate a passion for learning, growth, and innovation — including exploring and integrating AI and emerging technologies into recruiting workflows.
• Leverage tools while identifying opportunities to enhance or evolve current capabilities.
• Support and adapt to ongoing enterprise initiatives, including the Workday ERP implementation (experience with Workday is a strong plus).

People Leadership & Culture

• Lead a seasoned, high-performing team with respect, curiosity, and a growth mindset.
• Foster a culture of learning, accountability, and innovation.
• Navigate complex interpersonal dynamics with tact, empathy, and professionalism.
• Pivot quickly when priorities shift, maintaining trust and credibility with stakeholders.

Qualifications

Required

• 5–6 years of people leadership experience (Talent Acquisition or closely related function).
• Demonstrated success leading teams in complex, fast-moving environments.
• Strong analytical mindset with deep experience in reporting, dashboards, and data-driven decision-making.
• High emotional intelligence with the ability to manage ambiguity, read the room, and engage effectively with diverse leadership styles.
• Exceptional communication skills — tactful, thoughtful, and adaptable.

Preferred

• Experience with Workday or ERP implementations.
• Exposure to workforce planning, financial analytics, or advanced recruiting analytics.
• Comfort working in highly technical or intellectually curious environments.
• Healthcare experience not required — candidates from outside healthcare are strongly encouraged to apply.

Work Environment

• Hybrid schedule: In office on Tuesdays; second in-office day alternates between Wednesday or Thursday.
• Collaborative, intellectually stimulating environment with teams that value technology, data, and continuous improvement.

Central Processing Supervisor, Core Laboratory - Evening Shift

Location: Boston Teaching Hospital

• Evening Shift: 3p – 11:30p ($3/hr evening diff).
• Must be ASCP certified (or equivalent).
• Sign-on bonus eligible.

Responsibilities:

• Responsible for coordinating the daily operation of the front office of the core laboratory.
• Oversees all Pre and Post analytic activity on the evening shift, in close conjunction with the day shift MT Operations Coordinator, reference lab staff, and other individuals who oversee areas that have an overlapping operating relationship with Central Processing.
• Ensures that all activities, processes and policies are carried out in strict compliance with governmental regulations, licensing agency standards, and hospital policies and procedures.
• Responsible for day-to-day general management including staffing, schedules, payroll, performance management, training, education, development of policy and protocol, compliance, and safety.
• FTE's: 25+/-.
• Reports to the Technical Director of Pre/Post Analytics in the Core Laboratory.

Qualifications:

• MT (ASCP) or equivalent.
• Bachelor’s Degree in Medical Technology or physical sciences.
• 4+ years of hospital laboratory experience, including knowledge of &/or experience with pre/post analytics &/or central processing.
• 1+ years of leadership experience.
• Preferred: experience overseeing non-exempt hourly staff.

• Lead and manage complex, cross-functional Medical Affairs projects, including medical content development, MLR (Medical/Legal/Regulatory) review processes, MA operations, and MA consulting.
• Serve as the primary Client/Project Manager for assigned client projects, ensuring timely delivery, quality standards, and strategic alignment with client objectives.
• Oversee project teams composed of internal staff and external consultants, ensuring effective collaboration and resource utilization.
  
  

• Contribute to the development and execution of Global Medical Affairs strategies, aligning with broader organizational goals and client needs.
• Actively participate in the MA leadership team to shape solution offerings, drive innovation, and support business growth.
• Support the design and implementation of scalable Medical Affairs models and frameworks across therapeutic areas and geographies.
• Lead and manage the development of the positioning and marketing information related to EVERSANA’s Medical Affairs Excellence & Strategy and related consulting services. Including, oversight of capabilities presentations, development of case studies, white papers, publications, and information on .
• Create/Drive Thought leadership in partnership with MA / MI leadership team across via position papers, webinars, conferences, social media, and other channels, collaborating with marketing and commercialization team to run marketing campaigns on new opportunities.
  
  

• Drive continuous improvement in Medical Affairs operations, including process optimization, technology adoption, and performance metrics.
• Champion the integration of digital tools and platforms to enhance medical content delivery, stakeholder engagement, and operational efficiency.
• Collaborate with internal stakeholders to identify and implement innovative approaches to Medical Affairs service delivery.
  
  

• Partner closely with leaders across Global Medical Information, Global Medical Affairs, and other EVERSANA business units to deliver integrated, best-in-class solutions.
• Facilitate cross-functional alignment and communication to ensure consistency and excellence in Medical Affairs deliverables.
• Represent Medical Affairs in strategic discussions with internal and external stakeholders, including clients and industry partners.
  
  

• Build, mentor, and manage high-performing Medical Affairs teams, fostering a culture of collaboration, accountability, and professional growth.
• Support recruitment, onboarding, and training of new team members (FTEs and consultants) to ensure capability alignment with evolving business needs.
• Promote knowledge sharing and best practices across teams and projects.
  
  

• Cultivate Trusted Partnerships: Build and maintain strong, long-term relationships with client stakeholders, acting as a strategic advisor and trusted partner in Medical Affairs transformation.
• Client Satisfaction & Retention: Monitor client satisfaction through regular check-ins, feedback loops, and performance reviews; proactively address concerns to ensure high retention and repeat business.
• Strategic Account Growth: Identify opportunities to expand EVERSANA’s footprint within client organizations by aligning new offerings with evolving client needs and priorities.
  
  

• Hours: Monday-Friday, 40+ Hours/week
• Travel: Up to 25%.
  
  

• Medical / Scientific degree, PharmD, MD, PhD, etc.
• 5+ years of experience in Medical Affairs within the pharmaceutical, biotechnology or device/diagnostics industry
• Demonstrated experience with project management, including vendor and / or technology management
• Experience with Medical Affairs Operations and Excellence across Medical Information, Medical Communications, HEOR, Investigator Initiated Studies, Independent Medical Education, Evidence Generation, etc.
• Results driven and team-oriented, with the ability to influence outcomes as necessary
• Able to innovate, analyze, and solve problems with minimal supervision. Passion for technology, innovation (including AI), and process improvement
• Exceptional attention to detail and communication skills
• Demonstrated ability to manage multi-client projects simultaneously while advancing company goals / initiatives
• Ability to communicate and interact effectively with clients
• Experience working in Agile culture, ability to effectively manage shifting priorities, and experience in fast-paced environment is a plus