Information Technology For Development Jobs in Silver Spring, MD

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites , , and . At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales. What You'll Do Open and Closing Routines Product Knowledge & Brand Awareness Business Understanding Proactive Thinking Attention to Detail Register/Point of Sales use Asset Protection Visual Displays System Skills Work Schedule Requirements Schedule will vary weekly but should expect to work at least 12-16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

What it Takes Education- High School Diploma/ G.E.D. equivalent preferred Retail Experience- At least 1 year of retail experience is preferred. Supervisor/ Managerial Experience- No supervisory/ management experience is required. Customer Focus Communication Interpersonal Interaction Fashion Trend Knowledge Outgoing Assertiveness Adaptability/Flexibility & Stress Tolerance Poise & Ambition Multi-Tasking Applied Learning Promoting Diversity & Inclusion Work Ethic Omni Channel Services

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Sales Incentive Bonus Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU

Our client - the Mayberg Foundation - is a private family foundation dedicated to investing in organizations and initiatives with bold ideas that inspire, educate, and strengthen Jewish community locally, nationally, and globally. Due to continuing program growth, they are expanding their leadership team and hiring a Director of Operations to oversee the Foundation’s internal operations and ensure alignment across key functional areas, including finance, HR, IT, facilities, and compliance.

Guided by a strong sense of mission to play a critical strategic and coordinating role that will impact the direction and generational longevity of the Foundation and its grantmaking mission, the Director of Operations will leverage a team of trusted consultants and internal staff while focusing on systems, supervision, and alignment. You will delegate effectively, use existing resources wisely, and drive continuous improvement and cross- functional coordination. As a leader in a mission driven organization, you will also integrate the vision and values of the Foundation into decision making and contribute to a culture that reflects and advances the Foundation’s commitment to proliferating Jewish wisdom and values. This position reports to the Executive Director.

This is a full-time, in-office position offering a competitive salary and excellent benefits, including 100% employer-paid medical for the employee and a 401K with up to 10% employer contribution.

Key Responsibilities:

Operations Leadership

• Serve as a strategic partner to the Executive Director and Director of Strategic Grantmaking, ensuring cohesive coordination across all operational functions in support of the Foundation’s mission
• Lead operational planning and support for Board meetings, staff retreats, and major organizational events ensuring these are aligned with and advance the Foundation’s vision
• Model and uphold the Foundation’s values, professionalism, and commitment to its mission in all internal and external activities, processes, and policies
• Perform other duties as needed in support of the Foundation’s operational success and its broader purpose.

Business Operations and Systems

• Provide strategic oversight and quality control, including identify opportunities for improvements, for core operational functions, including finance, human resources, grant administration and technology, ensuring alignment with organizational goals, mission and compliance standards
• Supervise and collaborate with Foundation staff and partners (e.g. Accountant, HR Consultant, IT Vendors) and manage relationships in ways that reflect the Foundation’s values and commitment to mission-driven work
• Oversee budgeting, forecasting, financial reporting, and audits in collaboration with finance partners; supervise compliance with nonprofit accounting standards and financial policies, including IRS regulations; present financial reports for internal use and Board review that support strategic decisions aligned with the Foundation’s mission
• Support effective recruitment, onboarding, performance management, and staff development efforts in partnership with HR consultant; promote a positive, mission-driven and inclusive workplace culture
• Ensure accurate payroll, benefits administration, employee records, and compliance with employment laws and internal HR policies
• Direct the maintenance and security of technology systems and data platforms (e.g. CRM, grant management, file storage); coordinate with IT partners on troubleshooting, upgrades, and cybersecurity
• Oversee grant administration workflows by aligning program, finance, and administrative processes- track signed agreements, coordinate disbursements, and supervise calendars for key deadlines and compliance documentation in ways that align appropriate with the culture of the Foundation and its grantee-clients

Office & Facilities Management

• Provide strategic oversight of the office and facilities operations, ensuring high standards for cleanliness, safety, functionality, hospitality, and an environment that reflects the Foundation’s values.
• Supervise and support the Office Manager in the day-to-day administration of the Foundation’s physical office including office maintenance, vendor coordination, and share space management, and serve as a backup or point of escalation when needed to ensure continuity of operations
• Oversee office infrastructure and equipment, partnering with IT consultants to ensure systems are current, secure, fully functional and supportive of the Foundation’s core work and staff needs
• Maintain, ensure, and implement office procedures, safety protocols, emergency response plans, and up-to-date physical security systems
• Oversee logistics and quality control for internal and vendor-supported events, supervising event staff as appropriate and ensuring cultural and mission focused details are addressed

Compliance & Risk Management

• Monitor and manage organizational compliance requirements, including IRS filings, state registrations, and charitable filings in service of the Foundation’s integrity and accountability
• Maintain lay governance documents such as bylaws, meeting minutes, and board policies
• Coordinate annual compliance processes, including D&O insurance renewals
• Support risk mitigation efforts across all operational areas, identifying and addressing potential vulnerabilities
• Ensure adherence to document retention, archiving protocols, and internal control policies

Qualifications

• BA/BS required; Master’s degree preferred
• Experience and familiarity with Jewish communal organizations
• Minimum 7-10 years of relevant professional experience
• Working knowledge of finance, budgeting, and accounting practices
• Experience overseeing HR functions, including compliance, the employee experience, and policy development.
• Exceptional organizational and project management skills; ability to manage multiple priorities and meet deadlines
• Excellent interpersonal and communication skills, with the ability to work collaboratively across departments and with external partners
• Discretion and sound judgement in handling confidential and sensitive matters
• Detail oriented, proactive, and resourceful, with a continuous improvement mindset
• Proficiency in the use of professional technology including MS Office Suite (Word, Excel, PowerPoint, and Outlook). Professional familiarity/experience with social media.

• Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/ employee safety and quality of care.
• Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort. Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner.
• Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally.
• Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience.
• Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee.

• Associate degree.
• Completion of an approved R.T. program.
• Externship in a medical or ambulatory health setting.
• 2 years of medical office experience preferred.
• ARRT (American Registry of Radiologic Technology) Certification.
• Maryland, Virginia, or DC State License.
• BLS (Basic Life Support).

MedStar Health is looking for a Radiology Technologist to join our MedStar Health Urgent Care team!

As a Radiology Technologist, you will perform clinical and administrative duties in the MedStar Health Settings consistent with policies & procedures. Works under the supervision of a physician and performs patient intake, standing orders or protocols, venipuncture, laboratory testing and patient follow up. Will also administer oral, IM, SC, or intradermal medications when ordered by a provider, after demonstrating competency to the Clinical Professional Development Specialist or designee. Clinical Care Specialists (CCSs) certified as Radiologic Technologists also perform and transmit X-ray diagnostic images. This position documents as appropriate in the medical record and supports optimal patient flow.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the Healthiest Maryland Businesses. Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Ability to float to other sites/locations within the system to be able to perform all duties at multiple entities.

• Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/ employee safety and quality of care.

• Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort.Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner.

• Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally.

• Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience.

• Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee.

Qualifications:

• Associate degree.

• Completion of an approved R.T. program.

• Externship in a medical or ambulatory health setting.

• 2 years of medical office experience preferred.

• ARRT (American Registry of Radiologic Technology) Certification.

• Maryland, Virginia, or DC State License.

• BLS (Basic Life Support).

• Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/ employee safety and quality of care.
• Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort. Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner.
• Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally.
• Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience.
• Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee.

• Associate degree.
• Completion of an approved R.T. program.
• Externship in a medical or ambulatory health setting.
• 2 years of medical office experience preferred.
• ARRT (American Registry of Radiologic Technology) Certification.
• Maryland, Virginia, or DC State License.
• BLS (Basic Life Support).

• Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/ employee safety and quality of care.
• Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort. Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner.
• Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally.
• Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience.
• Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee.

• Associate degree.
• Completion of an approved R.T. program.
• Externship in a medical or ambulatory health setting.
• 2 years of medical office experience preferred.
• ARRT (American Registry of Radiologic Technology) Certification.
• Maryland, Virginia, or DC State License.
• BLS (Basic Life Support).

MedStar Health is looking for a Radiology Technologist to join our MedStar Health Urgent Care team!

As a Radiology Technologist, you will perform clinical and administrative duties in the MedStar Health Settings consistent with policies & procedures. Works under the supervision of a physician and performs patient intake, standing orders or protocols, venipuncture, laboratory testing and patient follow up. Will also administer oral, IM, SC, or intradermal medications when ordered by a provider, after demonstrating competency to the Clinical Professional Development Specialist or designee. Clinical Care Specialists (CCSs) certified as Radiologic Technologists also perform and transmit X-ray diagnostic images. This position documents as appropriate in the medical record and supports optimal patient flow.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the Healthiest Maryland Businesses. Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Ability to float to other sites/locations within the system to be able to perform all duties at multiple entities.

• Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/ employee safety and quality of care.

• Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort.Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner.

• Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally.

• Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience.

• Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee.

Qualifications:

• Associate degree.

• Completion of an approved R.T. program.

• Externship in a medical or ambulatory health setting.

• 2 years of medical office experience preferred.

• ARRT (American Registry of Radiologic Technology) Certification.

• Maryland, Virginia, or DC State License.

• BLS (Basic Life Support).

MedStar Health is looking for a Radiology Technologist to join our MedStar Health Urgent Care team!

As a Radiology Technologist, you will perform clinical and administrative duties in the MedStar Health Settings consistent with policies & procedures. Works under the supervision of a physician and performs patient intake, standing orders or protocols, venipuncture, laboratory testing and patient follow up. Will also administer oral, IM, SC, or intradermal medications when ordered by a provider, after demonstrating competency to the Clinical Professional Development Specialist or designee. Clinical Care Specialists (CCSs) certified as Radiologic Technologists also perform and transmit X-ray diagnostic images. This position documents as appropriate in the medical record and supports optimal patient flow.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the Healthiest Maryland Businesses. Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Ability to float to other sites/locations within the system to be able to perform all duties at multiple entities.

• Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/ employee safety and quality of care.

• Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort.Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner.

• Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally.

• Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience.

• Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee.

Qualifications:

• Associate degree.

• Completion of an approved R.T. program.

• Externship in a medical or ambulatory health setting.

• 2 years of medical office experience preferred.

• ARRT (American Registry of Radiologic Technology) Certification.

• Maryland, Virginia, or DC State License.

• BLS (Basic Life Support).

• Adheres to MedStar Health Code of Conduct and its Compliance plan; complies with governmental and accreditation guidelines, completing all scheduled training including, but not limited to, safety, infection control, OSHA, CPR (Cardiac Pulmonary Resuscitation), EMR (Electronic Medical Record), general compliance, harassment, and service. Cleans, stocks, and sterilizes equipment in addition to cleaning and preparing patient rooms for care delivery. Delivers patient care consistent with policy and with high regard for patient/ employee safety and quality of care.
• Embraces new technology and use of the electronic health record. Manages patient flow with consistent and frequent communication with patients/family and genuine regard for their time and comfort. Performs other testing and care consistent with the scope of the MedStar Health practices including, but not limited to, spirometry/ PFTs, patient vitals and BMI, EKGs, vision and hearing test, splinting, and general patient care under the supervision of the medical provider. Performs patient follow up calls for lab tests, patient experience, and clinical results in accordance with policy and in a professional manner.
• Performs venipuncture and selected patient and laboratory testing (point of care); initiates care pathways in accordance with policy. Performs x-rays in accordance with medical provider orders; forwards images to the appropriate radiologist for overreads; maintains x-ray equipment and adheres to safety standards. Promotes an atmosphere of respect toward patients, families, vendors, employers, and co-workers. Communicates professionally.
• Provides care consistent with MedStar's mission, vision, and values and in a manner that engenders patient confidence and loyalty by exceeding expectations. Serves as a patient escort throughout the care process and assists in patient discharge, assuring clarity for the patient or family member(s). Supports new clinical and service initiatives; seeks opportunities to improve care and the patient experience.
• Supports other members of the team during downtime or bottlenecks in patient processing. Understands and participates in basic computer and patient intake skills at the front desk. Supports the medical provider in patient examination, testing and education. Under medical provider supervision, prepares and administers oral medications and injections limited to intradermal, subcutaneous, and intramuscular after demonstrating competency to the Clinical Professional Development Specialist or designee.

• Associate degree.
• Completion of an approved R.T. program.
• Externship in a medical or ambulatory health setting.
• 2 years of medical office experience preferred.
• ARRT (American Registry of Radiologic Technology) Certification.
• Maryland, Virginia, or DC State License.
• BLS (Basic Life Support).

Job Title: Customer Success Manager

Location: US - Remote

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

1. Strategic Account Leadership

* Serve as the primary point of contact for assigned strategic accounts

* Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

* Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

* Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

* Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

* Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

* Contribute to the development of long-term partnership and account growth strategies

* Partner with Business Development on renewals, pricing input, and proposal development

* Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

* Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

* Translate customer insights into actionable product and service improvement recommendations

* Contribute to value stories, case studies, and customer success narratives

* Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

* Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

* Build and maintain account health models and standardized reporting dashboards

* Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

* Support knowledge sharing and onboarding activities as the CS function grows

* Bachelor's/Master's in Life Sciences, Business, or related field.

* 5+ years in customer success, strategic account management, or clinical operations.

* Experience with eClinical or digital health systems.

* Strong communication, stakeholder management, and commercial awareness

Bonus Points

* Experience in ophthalmology clinical research or endpoint services

* Familiarity with eSource, imaging, or certification platforms

* Experience in growth-stage or transformation-focused organizations

* Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all.

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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