Information Technology For Development Jobs in Seattle

669 positions found — Page 44

Aviation Electronics, Electrical & Computer Systems Technician
🏢 US Navy
Salary not disclosed
Seattle, WA 1 week ago
Once an aircraft launches off a carrier, pilots depend on their jet's complex electronic systems to operate all areas of their craft and complete their mission. There is zero room for failure. That's why Aviation Electronics Technicians are carefully trained to maintain all aviation electronic systems, from navigation and radar to tactical displays and warfare sensors. You'll become in expert in understanding, troubleshooting and repairing every component so that each aircraft is prepped for mission success.

Want to start your journey with the Navy?

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Enlisted None

What to Expect

Aviation Electronics Technician

More Information

Responsibilities

As an Aviation Electronics Technician (AT), you'll maintain, troubleshoot, repair and test complex electronic systems related to aviation on tactical jets, fixed wing aircraft or rotary winged helicopter systems. In this role, you can expect to work with systems including digital computers, fiber optics, infrared detection, radar, laser electronics, navigation, pressure indication, and electrical power generation and distribution. Additional responsibilities may include:

  • Installing modifications to aircraft electronic systems
  • Performing micro-miniature module repair on computer circuit cards
  • Performing electrical diagnostics
  • Reading electrical system diagrams
  • Repairing and maintaining power generators and electric motors
  • Performing scheduled maintenance and corrosion control


Work Environment

Sailors in this career field will perform duties at sea and ashore around the world. ATs can expect to work indoors and outdoors in land-based aircraft squadrons and aboard aircraft carriers. You may work in a shop environment, clean lab, airplane hangar or office environment.

Training & Advancement

Upon completion of initial training at Recruit Training Command Great Lakes(known as Boot Camp), you'll report for specialized training, including:

Class "A" Technical School (19 weeks) in Pensacola, FL, for training in basic aviation theory and technical knowledge, aviation electrical systems, and electrical and electronics theory and skills.

After you complete training, you may be assigned to a naval air station, squadron, aircraft carrier or other aviation facility. Promotion opportunities are regularly available but competitive and based on performance.

Advanced Training

Advanced training as an Aviation Electronics Technician may also be available during later stages of your career. For those with further leadership aspirations and a college degree, Officerroles may be available, providing opportunities to lead and train others.

Post-Service Opportunities

Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as employment with airlines or aircraft manufacturers.

Education Opportunities

Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Aviation Electronics Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.

You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.

Qualifications & Requirements

A high-school diploma or equivalent is required to become an Enlisted Sailor and an Aviation Electronics Technician. You must also be a U.S. citizen eligible for security clearance.

AT applicants should have an interest in aviation, working with aircraft, electrical systems and computer systems. You should be competent working with tools, equipment and machines to perform detailed precision work. Strong arithmetic, writing, speaking and academic study skills are also necessary. Important physical attributes include a high level of manual dexterity and physical fitness.

General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .

Part-Time Opportunities

Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Aviation Electronics Technicians in the Navy Reserve typically work at a location close to their homes.

For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.

Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.

Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.

Aviation Electronics Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.

For current or former military Enlisted service members, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.

For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.

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permanent
News Anchor
Salary not disclosed
Seattle 1 week ago
KOMO/KUNS is looking for a dynamic full-time Anchor.

In addition to being an outstanding journalist, you need to be a team leader.

Our anchors are leaders who participate in the planning of our shows and produce content regularly across all platforms.

A competitive passion to win and openness to innovation is mandatory! Our winning candidate will be someone who embraces social media and knows how to consistently engage with the audience.

Collaboration is a big part of this role! The ideal candidate will have: Strong Leadership skills Smooth/pleasant delivery Strong understanding of producing content for digital platforms.

Strong writing skills and news judgment Sharp video shooting and editing skills Exemplary communication skills Requirements and Qualifications: You must have at least 5 years of on-air experience Live commercial television experience is a must A track record of engaging with viewers in social media.

Strong 'in-the-field and live' skills Exceptional written communications skills using a conversational writing style Strong editorial judgment and a proven ethical foundation While applying online, please include a link to your online demo reel EEO AND INCLUSIVITY: Sinclair is proud to be an equal opportunity employer and a drug free workplace.

Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

The base salary compensation range for this role is $150,000.00 to $200,000.00.

Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location.

Full time positions are eligible for benefits that include participation in a retirement plan, quarterly and annual incentive plan bonuses, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.
Not Specified
User Experience Researcher
🏢 Aquent
Salary not disclosed
Redmond, WA 1 week ago

The main function of a usability researcher is to research market conditions in local, regional, or national areas to determine potential sales of a product or service. A typical marketing analyst is responsible for gathering information on competitors and methods of marketing and distribution.


Minimum 4 years' experience with qualitative and quantitative research methods.

Minimum 4 years' experience with data analysis and interpretation.

Minimum 4 years' experience with human-computer interaction (HCI) and UX principles.


Job Responsibilities:

• Forecast and track marketing and sales trends, analyzing collected data.

• Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.

• Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.

• Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.

• Measure the effectiveness of marketing, advertising, and communications programs and strategies.


Skills:

• Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.

• Basic ability to work independently and manage one’s time.

• Basic knowledge of principles and methods for showing, promoting, and selling products or services.

• Basic knowledge of media production, communication and dissemination techniques and methods.


Education/Experience:

• Bachelor's degree in marketing or equivalent training required.

• 5-7 years related experience required.

Not Specified
Commercial Insurance Inspector - (Seattle, WA.)
🏢 EXL
Salary not disclosed
Seattle, Washington 1 week ago

Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspections and risk control services to support our clients' underwriting processes. EXL's consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Description

EXL Risk Control is looking for self-directed independent contractors who possess excellent

communication skills, computer proficiency, and a commitment to meeting client quality and

timeliness standards. You will work from your own home or office, and service onsite

survey/inspection assignments in the Seattle, WA area, and other locations within approximately 45 miles of Seattle.

Responsibilities

You will be responsible for scheduling on-site surveys and providing risk control reports to

insurance industry clients. These reports contain information necessary to underwrite a

commercial insurance policy and may include recommendations to control and/or correct

potential loss producing conditions associated with that policy. You will be expected to

manage assignments you accept, successfully secure customer appointments within a

local territory and complete work assignments on time.

Our Risk Control Inspectors evaluate businesses behind the scenes to identify hazards and

improve safety, mitigating risks for our insurance company clients. The type of businesses

we survey are commercial operations, including retail, restaurants, hotels, apartments,

construction jobsites, churches, schools, etc. Most surveys are focused on assessing the

business for Property and General Liability coverage, but we also service other commercial

insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability,

Inland Marine and Builders Risk.

Qualifications

Preferred experience in commercial insurance, real estate, inspection, construction, claim,

loss control, underwriting, and/or fire and safety experience is a plus, but all interested

candidates are encouraged to submit their qualifications. In lieu of experience, we can refer

you to a 15-hour online certification option to qualify you. Fees are negotiable depending on

experience and the unique aspects of selected jobs.

Tools or Items You Must Provide:

  • Digital camera or tablet
  • Computer
  • Printer
  • High speed internet access
  • Reliable vehicle
  • Measuring device such as a laser, 100 ft. tape, or measuring wheel
  • Auto and General Liability Insurance

All interested candidates are encouraged to apply.

Not Specified
Specimen Processor
Salary not disclosed
Seattle, WA 1 week ago

Pride Health is hiring a Specimen Technician to support our client’s medical facility based in Seattle WA 98134. This is a 3-month assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!



Job Title: Specimen Technician

Location: Seattle WA 98134

Duration: 3 Months+

Schedule: This is a night shift position. Start times currently will be 1:30am to 9:30am. Start times may vary slightly depending on specimen volume drop times in the department.

Pay Range: $21 per hour


*Pay rate is strictly based on years of experience and educational qualifications.

Diploma and Color blind testing required


Job Summary:

Perform various routine laboratory functions with precision and accuracy to assist the laboratory professional staff and facilitate production.


Job Requirements:


Sort and receive specimens in the department.

Perform routine instrument maintenance on some equipment.

Perform laboratory tasks, including centrifuging specimens, printing extra labels, recording data (e.g., temperature charts), and managing specimen storage and retrieval.

Prepare reagents and/or media for the department.

Prepare specimens at workstations for testing, including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, and slide preparation.

Perform QA/QC duties as assigned.

Resolve pending lists and locate missing samples.

Decontaminate work areas.

Perform weekly radioactive wipe tests.

Maintain department records and files.

Change gas cylinders as needed.

Follow all PPE requirements and safety regulations.

Use the laboratory computer system and operate PCs.

Dispose of biohazardous material.

Complete training and competency checklists as appropriate.

This is not an exhaustive list of all duties and responsibilities but rather a general description of the work performed in this position.


Education:

High school diploma or equivalent. Medical assistant training is helpful. Math and science courses are preferred.



Special Requirements:


Ability to establish work priorities and handle several tasks efficiently for maximum workstation productivity.

Ability to retain information once learned.

Must interact with coworkers, internal, and external customers with courtesy and respect.


Additional Job Details:

Must be computer literate and have a medical background. Must be able to walk or stand for extended periods. Instrument troubleshooting experience is helpful.



Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.

Not Specified
Entry-level Lube Tech/Technician
$20.50
Bellevue, WA 1 week ago

ALL ROADS LEAD TO THIS OPPORTUNITY

The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers—who have all found their way to our team. No matter where you’ve been or what you’re looking for, discover how your road leads to Valvoline.


ROLE OVERVIEW: What you’ll do to drive success

When you join us as an Entry-Level Lube Technician, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we’ll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles.

Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:

  • Change oil
  • Check and refill fluids
  • Rotate tires
  • Test and replace batteries
  • Inspect and replace lights and wipers
  • Perform an 18-point maintenance check
  • And other preventive maintenance services


BENEFITS: What you’ll gain to fuel your goals

We’re committed to putting our people first in every way possible. That’s why we offer a variety of benefits* to help you navigate and advance a better future.

Here’s a look at some of our unique benefits:

Compensation:

  • Compensation: $20.50 per hour weekly pay.
  • Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 18-24 months.
  • Debt-Free Education: 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters.
  • Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care.
  • Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.
  • Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
  • Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.


QUALIFICATIONS: What you’ll need to keep moving forward

From day one, you’ll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning—and we’ll help you every step of the way.  

We seek team members with:

  • Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays)
  • An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
  • English fluency in reading, writing, and speaking

We expect you can:

  • Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
  • Crouch, bend, twist, and work with your hands above your head
  • Be comfortable working in a non-climate-controlled environment

Wherever you are, wherever you’re going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that’s willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself—bring what drives you.


*Terms and conditions apply, and benefits may differ depending on location.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

permanent
Production Assistant - Wholesale Insurance Brokerage - Property
Salary not disclosed
Seattle, WA 1 week ago

Position Summary:

Assist the Associate Broker (AB), Broker or Practice Group Leader in meeting the day-to-day technical and clerical needs of the department. Assist with servicing new and renewal business. Service active and expired policy files in accordance with established Brown & Riding values, goals, and procedures.


Essential Functions:

· Meet quality measurement goals by delivering high quality service in servicing assigned clients and accounts. Ensure all file activity meets or exceeds quality procedures with regard to timeliness, accuracy of policies, endorsements, subjectivities, and all other active and expired file correspondence and documentation

· Assist Associate Broker with submission process, as assigned

· Prepare Quotes and Confirmation of Coverage (Binders) as directed

· Policy Checking (Review policies to be sure that they are issued in accordance with what was bound with the carrier)

· Endorsements (Request policy changes, follow up for the endorsements, review for accuracy upon receipt, invoice, and transmit to agent)

· Manage and maintain suspenses (Pending Items that we are waiting for from retailers and carriers), including following up on items and escalating unresolved issues to the broker or AB when necessary

· Ensure Surplus Line documents are submitted correctly and on time

· Learn and increase system skills to improve efficiency

· Attend educational seminars, as required

· Produce and mail renewal letters with applications to customers when applicable

· Review renewal and/or new business information submitted by the customer and request supplemental or explanatory information if required, as directed

· Process certificates of insurance when applicable


Other Responsibilities:

· Provide input to departmental procedures

· Assist with accounting reconciliation projects

· Perform other work-related duties, as assigned

· Work closely with AB Team Lead and assigned Broker(s) in identifying other projects where skills, experience and knowledge can be utilized

· Assist in handling duties of team members, as appropriate, during absences


Education, Experience and Skills Required:

· 0-3 years insurance experience

· Willing and able to take insurance classes and attain designations relating to work in order to continually grow in position

· Exceptional organization, follow-up, communication, and interpersonal skills

· Possess an intuitive and proactive approach to business problems and solutions

· Exhibit good listening skills and a willingness to help and support others

· Advanced skill level in PC software (Word, Excel and other software, as required)

· Ability to be flexible in work schedule as needed

· Manage time to get the job done with minimal supervision

· Excellent communication skills – both verbal and written

· Able to interact with a variety of personality styles

· Has or is able to secure the appropriate insurance license within the appropriate timeframe as determined by state requirements


Work Environment:

· Physical activities of job are within the normal expectations of an office environment where the amount of standing, walking, sitting, reaching, and other movements are within the control of the incumbent.

· Vision requirements are in the normal range, correctable with glasses or contacts, where color vision, peripheral vision, depth perception have no significant impact on job performance.

· Working environment is generally within the confines of an office where normal climate conditions support effective job performance. Some daily travel may include limited time spent outside in the elements as part of the normal commute.

· Risk of exposure to hazardous materials, electrical shock, explosives, radiation, vibration or airborne particles are at the extreme minimum. Protective clothing is usually not necessary to effective job performance or safety.

Not Specified
Associate Attorney - Civil Litigation
Salary not disclosed
Seattle, Washington 1 week ago

Join The Dynamic Team at SFE – Where Law Meets Passion and Purpose

Location: Seattle Office – Onsite to Hybrid

Specialization: Civil Litigation – Personal & Commercial Lines

At Smith Freed Eberhard, we do more than just practice law – We set new standards in legal excellence. Specializing in civil defense work, our Seattle office is on the lookout for an ambitious experienced Civil Litigation Associate ready to dive into the dynamic realms of Personal and Commercial lines. From simple auto-accident cases to complex catastrophic injury claims, your role will be pivotal in defending our clients' integrity and shaping favorable outcomes.

Why Choose Smith Freed Eberhard?

Mentorship That Matters: Engage with real, impactful learning under the guidance of seasoned professionals. Our mentorship transforms potential into excellence.

Black Belt Advocacy Course: We offer an exceptional trial advocacy training program led by top-notch acting instructors who will instruct participants in creating a winning theme, a compelling opening statement, and how to conclude your legal mastery with a closing statement.

Flexibility & Fun: Enjoy a work culture that promotes balance, with flexible schedules and a vibrant office environment.

Career Growth: Manage full case lifecycles, argue motions, and navigate complex litigations with supportive teamwork.

Rewarding Compensation: Competitive salary, robust benefits package, bonus opportunities, and perks like parking reimbursements and attorney retreats.

Your Role:

Case Management Mastery: Take full ownership of the case lifecycle, from initial assessment to resolution. Your diligent management skills will keep cases on track and ensure all deadlines are met.

Collaborative Team Player: Work seamlessly with a team of skilled attorneys and staff. Your ability to communicate effectively and collaborate will contribute to our shared success and uphold the firm's reputation for excellence.

Strategic Problem Solver: Use your legal acumen to devise and implement strategic solutions that protect client interests and achieve optimal outcomes in litigation.

We Are Looking For: A professional member of the Washington State Bar with 1 - 5 years of experience in all phases of insurance defense litigation including case management, motion practice, and discovery, as well as experience with hearings, depositions, and arbitrations.

Our Promise: At Smith Freed Eberhard, you are not just joining a firm; you are becoming part of a community that champions growth, unity, and making a real impact. Ready to take the leap? Dive into a career that is as rewarding as it is challenging.

Compensation & Benefits:

Starting at $97,500 - $125,000 annual salary, depending on insurance defense experience

Bonus opportunities

Student Loan Repayment Assistance

Firm paid Bar Association fees, CLE fees, and applicable memberships

Employer paid medical, dental and vision insurance

Paid Parental Leave

Mass transit, parking, and cell data

401K plan with employer contribution

Voluntary Insurance including short- and long-term disability, and Life Insurance

Black Belt Trial Advocacy Training – visit website for more information

Attorney retreats, mentorship programs, Lunch & Learns, and Trial Talks

Flexible work schedule

Apply Today & Shape Tomorrow with Smith Freed Eberhard

Smith Freed Eberhard is an Equal Employment Opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, genetic information, citizenship status, military service obligations or other category protected by applicable federal, state, or local law.

Not Specified
Correctional Medicine Physician - Competitive Salary
🏢 DocCafe
Salary not disclosed
Seattle, Washington 1 week ago

DocCafe has an immediate opening for the following position: Physician - Correctional Medicine in Seattle, Washington.

DocCafe is the premier physician and advanced practice job board to help you advance your healthcare career.

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DocCafe Offers:

  • Free Physician and Advanced Practice Job Search:Easily search, review and apply to jobs that meet your requirements. Plus, set up e-mail alerts for when new jobs are added that meet your search criteria.
  • Professional Profile:Attract employers with a profile page that includes your CV, credentials and other medical professional information.
  • Confidentiality:Decide which information you want to share and when you appear in an employer's search results.
  • Career Matching Support:Our experienced team can match you to your dream based on your unique preferences.

Get started with DocCafe today.

Not Specified
Regional Account Manager
Salary not disclosed
Seattle, WA 1 week ago

About Rishi Tea & Botanicals

Rishi Tea & Botanicals is one of the fastest-growing and category-leading premium tea brands in the U.S. Our remarkable teas and botanicals are served in tens of thousands of premier cafés, restaurants, and hospitality destinations globally, as we partner with the most respected names in the culinary and hospitality world. Founded in 1997 by Josh Kaiser, Rishi charted a new course for the tea industry: sourcing teas and botanicals from the world’s best producers, building long-term relationships directly with farmers, and bringing exceptional quality to market without compromise and with culinary creativity. As a result, Rishi has become a vanguard of Direct Trade within the tea industry. This philosophy defines our brand as both consumers and operators alike increasingly seek transparency, authenticity, and excellence.


Today, Rishi is a rapidly scaling omnichannel brand expanding across eCommerce, Away From Home, and retail with a diverse product portfolio spanning loose leaf tea, sachets, matcha, iced tea, tea concentrates, and ready-to-drink sparkling tea. The pinnacle of our assortment is our limited-release Garden Direct tea program. Garden Direct represents the highest expression of Rishi’s sourcing expertise: ultra-small-lot teas selected directly from exceptional gardens, often harvested seasonally and produced in limited quantities. These teas showcase rare varietals, distinctive terroir, and craftsmanship that cannot be replicated at scale.


As Rishi continues to rapidly-scale and redefine the premium tea category, this is a moment to join a brand with momentum, purpose, and the ambition to shape the future of how the world experiences tea.


Position Summary

The Regional Account Manager (RAM) is a highly knowledgeable, professional, and courteous guide to the world of Rishi Tea & Botanicals responsible for building strong partnerships with new and existing customers within their assigned territory by delivering best-in-class customer service and effectively managing the order lifecycle for these customers. Poised to have frequent communications with the region’s customers, The RAM will play a critical role in supporting sales initiatives with customers, and ensuring customer feedback and insights are captured, documented, and shared with the Regional Sales Manager, and/or the Territory Sales Executive supporting the account. In addition to managing the order lifecycle, the RAM will support the several aspects of the account management activities and database upkeep, such as setting up new customers in our ERP system, and supporting customer sample orders. 


**This is a great opportunity for the right candidate to learn the business, with a 6-12 month runway to becoming a Territory Sales Rep**


Essential Duties & Responsibilites

  • Embody the Rishi mission: To be the authoritative, vanguard practitioner of tea and botanical arts
  • Deliver a consistent, exceptional level of Customer Service to new and existing customers
  • Own the Order lifecycle and tangential information to process wholesale and distributor orders within assigned territory:

-Enter into ERP wholesale and distributor orders and provide customer confirmation within 24 hours of receipt.

-Inform customers of any known OOS items, manage the backorder process for those items, inform customers of estimated back in stock dates, and suggest available substitutions

-If unexpected OOS items are removed from sales orders at time of fulfillment, reach out to the customer to communicate through the backorder process

-Coach customers on our wholesale guidelines for order minimums and free shipping thresholds, and upsell curated suggestions to present options for the customer to reach those thresholds

-Update customers with order ETA and shipment tracking information

-Respond and advise customers on questions relating to product availability, in stock status, product ingredients, customer specific pricing or wholesale pricing

-Coordinate with finance team and Regional Sales Manager prior to releasing orders with any past due balances, or if the entered order would exceed customer credit limit

-Collect LTL (Less than Truck Load) customer receiving requirement information and keep BC and LTL forms accurately updated to reflect this information

-Coordinate order updates with fulfillment and any other necessary parties

  • Support the customer lifecycle for new and existing customers:

-Collect wholesale customer applications and set up accounts in company ERP system (Business Central.)

-Field and support customer calls within territory

-Under advisement from the Regional Sales Manager, support upselling activities, and consultative menu design for wholesale customers

-Support market research to identify customer trends, competitive threats, or potential prospective customers, as requested by the Regional Sales Manager

-Occasional in market support and regional travel with the Regional Team or Marketing Team to support pop up customer events, tastings or tradeshows

  • As assigned in periods of e-commerce sales or high call volume, support scheduled shifts to answer and support consumers who call into rishi customer service line
  • Be the voice of and often the customers first impression of Rishi
  • Accurately and efficiently transact orders received by email, voice, fax, or order portal
  • Accurately modify or cancel orders; communicate order changes to relevant parties
  • Work successfully with other departments to ensure the customer’s requests and/or concerns are accurately addressed (fulfillment, accounting, compliance, sales, R&D)
  • Understand the needs and time sensitivities of VIP and high touch customers
  • Must adhere to all food safety protocols as required by Rishi Tea's food safety management system, as they relate to this position
  • Other duties and responsibilities as assigned


Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience                                       

Required:

·        Bachelor’s Degree or equivalent in a related field

·        2+ years Customer Service experience

·        Self-motivated and proactive

·        Enthusiastic and flexible with a positive attitude

·        Excellent communication skills

·        Organized with the ability to manage multiple ongoing tasks

·        Proficient in Microsoft Office applications

·        Experience with CRM or ERP systems

·        Resourceful; Ability to solve problems and resolve conflicts independently

·        Works well as a team and independently

·        Strong attention to detail

·        Excellent time management, prioritization, and organizational skills

·        Strong sense of timeliness and inquire response times.  


Preferred:

·        Experience with coffee, specialty food, wine, or tea

·        Experience with CRM or ERP systems


Core Values                                   

Enduring Relationships – Values establishing new and existing relationships; follows through on their commitments; considers the impacts of their decisions on others around them; shows respect and courtesy to others, has a positive attitude and effectively communicates in both written and oral conversation; resolves conflicting viewpoints constructively.

Creative Solutions – is open to and offers new ideas and ways of accomplishing goals; adapts well to changes in work, methods, personnel and surroundings; offers suggestions and anticipates needs; takes notice of areas for improvement and takes appropriate action.

Freedom with Responsibility – Effectively uses time to plan and prioritize work, set and accomplish goals and adhere to commitments on schedule; exercises the ability to decide correctly or choose the best course of action when a decision must be made; is available and responsive in a timely manner.

Always Seeking – is familiar with, and where applicable, the subject matter expert, for their functional area and is familiar with the methods, practices and equipment needed to be successful; seeks out opportunities to advance their knowledge, is open to the opportunity to do so when asked; has a curiosity around learning how other functional areas work and are affected by the work they do; maintains an up to date understanding of their field including understanding of industry, competitors, regulations, advancements in tech, etc.; has an ongoing desire to enhance product knowledge.

Best in Class – puts forth the most accurate, presentable and complete work possible and has a clear level of pride in the quality of work produced; consistently meets or exceeds goals, KPIs and performance targets; shows a willingness to accept supervision and feedback in order to improve; shows a concern for food and people safety in their day to day decision making.

Not Specified
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