Information Technology For Development Jobs in River Vale, NJ
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Position: Service Desk Supervisor
Reports To: Service Desk Manager
Division: Service Desk
FSLA: Exempt
Office Designation: Elmwood Park-In Office, Hybrid
Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.
You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.
Functional Responsibility and Task Statements
Operational Responsibilities
- Supervising end-user services and technical support services.
- Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
- Provide consistent training and mentoring to members.
- Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
- Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
- Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
- Create, Update, and Improve Documentation to ensure high level of service.
- Review Timesheets Weekly
- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
- Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.
Leadership and People Responsibilities
- Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
- Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
- Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.
Technical Responsibility and Task Statements
- Administrate and facilitate personnel to hire and retain staff.
- Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
- Establish staff training and development programs related to technical services.
- Develop measures and controls to ensure performance standards and goals are achieved.
- Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
- Mentor and develop direct reports through personal behaviors.
- Ensure to provide customer satisfaction across all technical service offerings.
- Provide monthly technical activity and status reports
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
Required
- Bachelor's degree in a job-related discipline or equivalent working experience.
- Minimum of five years of technical experience.
- Must have former technical supervisory experience preferably in a Call Center or similar environment.
- Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
- Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
- Ability to communicate technical/complex information both verbally and in writing.
- Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
Pay rate range - $60/hr. to $65/hr.
Fully Onsite
Top skills:
1. Project Management: Strong organizational and multitasking skills to manage multiple campaigns and stakeholders effectively.
2. Data-Driven Decision Making: Proficiency in analyzing performance metrics and using insights to optimize campaigns.
3. Communication & Collaboration: Excellent verbal and written communication skills to coordinate with cross-functional teams and craft compelling notification content.
KEY RESPONSIBILITES/REQUIREMENTS:
Key Responsibilities
• Strategy & Planning: Develop and implement a comprehensive push notification strategy aligned with business goals, user segmentation, and personalization.
• Execution & Optimization: Oversee the end-to-end process of push notification campaigns, including content creation, A/B testing, scheduling, and performance tracking.
• Cross-functional Collaboration: Work closely with marketing, product, engineering, and design teams to ensure seamless execution and alignment with broader app initiatives.
• Data Analysis & Reporting: Monitor KPIs (open rates, click-through rates, conversion rates) and leverage insights to refine strategies and improve performance.
• Compliance & Best Practices: Ensure all push notifications adhere to industry best practices, privacy regulations, and company policies.
Education Requirement
• Bachelor's degree in Marketing, Business, Communications, or a related field.
Years of Experience
• 5+ years of experience in digital marketing, product management, or a related role, with at least 2 years focused on push notifications or mobile app engagement.
Preferred Qualifications
• Experience with push notification platforms (e.g., Firebase, Braze, OneSignal).
• Familiarity with user segmentation and personalization techniques.
• Knowledge of A/B testing methodologies and tools.
Account Manager – Sales - $80,000 base + Commission:
R2 have teamed up with a leading retailer on the lookout for a dedicated and motivated Account Manager to drive sales and revenue in their Greater NYC territory.
You will bring a high degree of ownership around systems, processes and accountability within a KPI Driven environment.
There is a lot of upward mobility that comes with this role with the potential to grow into more of a Business Development Manager focused role in the future.
What they are looking for:
- Strong track record of B2B sales
- Ability to manage and negotiate customer pricing
- A background of hunting and developing new business
- Ability to manage a large volume of strategic accounts
- Strong written and oral communication skills
What is in it for me:
- A base salary of up to $80,000 for the right candidate
- Strong OTE within the first year and beyond
- Medical, dental and vision insurance
- 401k matching
- Life insurance
- Long- and short-term disability
- Strong PTO and holidays
Candidates will be disqualified if the following criteria are not met:
- Employment Type: No C2C (Corp-to-Corp) or C2H (Contract-to-Hire) arrangements. W2 contract only. No referral fees will be entertained.
- Work Authorization: US CITIZEN, GREENCARD ONLY, STEM OPT or OPT (with 1.5 years left)
- Onsite
- Local To Englewood Cliffs, NJ or at least 1 hour drive to Englewood Cliffs, NJ
- 5+ years of direct experience in a Project Manager role directly involved with managing and delivering technology projects
- Experience with JIRA and Confluence
- Security & Compliance Management: Understanding of cybersecurity fundamentals (encryption, vulnerability management), managing risk assessments and remediation plans
- SDLC, DevOps & CI/CD Awareness: familiarity with CI/CD pipelines, DevOps, and Infrastructure as Code (Terraform/ARM/CloudFormation)
- Quality Assurance & Testing Governance: knowledge of test planning, defect lifecycle, UAT, and release readiness. Understanding of automated vs manual testing and quality metrics
REQUIRED QUALIFICATIONS
- 5+ years of direct experience in a Project Manager role directly involved with managing and delivering technology projects
- Experience with JIRA and Confluence
- Excellent oral and written communications; ability to adapt messaging for diverse audiences
- Industry experience in new/interactive digital media and publishing
- Experience in establishing Project Management processes in forming environments
- Strong problem-solving/facilitation skills
- Experience operating and influencing others in a matrix organization
- Cloud & Infrastructure Architecture Understanding: ability to manage security, scalability, high availability, and cost optimization
- Security & Compliance Management: Understanding of cybersecurity fundamentals (encryption, vulnerability management), managing risk assessments and remediation plans
- SDLC, DevOps & CI/CD Awareness: familiarity with CI/CD pipelines, DevOps, and Infrastructure as Code (Terraform/ARM/CloudFormation)
- Quality Assurance & Testing Governance: knowledge of test planning, defect lifecycle, UAT, and release readiness. Understanding of automated vs manual testing and quality metrics
SKILLS & REQUIREMENTS
- Resourceful, proactive, and highly autonomous, with an entrepreneurial mindset and a strong bias toward action
- Detail-oriented, with a proven ability to deliver high-quality, polished work
- Highly organized with strong time management skills, able to manage multiple priorities effectively
- Pragmatic and data-driven, applying sound judgment to decision-making, problem-solving, and continuous improvement
- Strong relationship builder who fosters collaboration and trust across teams and functions
- High emotional intelligence, with the ability to empathize, influence, and navigate diverse perspectives
- Clear and effective communicator, adept at facilitating alignment across diverse stakeholders
- Inspires others through strong leadership skills and a positive attitude toward challenges and opportunities
- Strong critical and independent thinker, skilled at creative problem-solving in complex environments
- Demonstrates strong ownership and accountability, leading by example and motivating others to meet shared goals
Why This Role Matters
Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.
As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.
Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.
You won’t just be answering questions — you’ll be helping families protect their future.
Position Overview
We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.
This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.
Estate planning experience is a plus but not required.
This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.
Key Responsibilities
• Respond to customer inquiries via phone, email, screensharing and live chat
• Assist users in navigating the client platform and completing estate planning documents
• Help explain estate planning concepts in a clear, non-legalistic way
• Support customers with document-related questions and platform guidance
• Assist with account issues such as login problems, document downloads, and payments
• Escalate complex legal or technical questions to the appropriate internal team
• Document customer interactions in our CRM system
• Help improve FAQs, knowledge base articles, and customer resources
• Provide feedback to product and operations teams based on customer interactions
Qualifications
Preferred but not required:
• Paralegal certification or paralegal experience
• Legal assistant or law firm experience
• Background in legal studies or pre-law programs
• Experience in estate planning, trusts, or probate law
• Customer support experience, especially in legal, fintech, or SaaS environments
Strong candidates will have:
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to explain complex topics in simple language
• Strong problem-solving ability
• Organizational and multitasking skills
• Interest in estate planning, legal services, or legal technology
• A positive attitude and willingness to learn
Who Thrives at client
The people who succeed in this role tend to be:
• Naturally curious and eager to learn
• Comfortable taking initiative and solving problems independently
• Strong communicators who enjoy helping people
• Interested in growing with a company and taking on more responsibility over time
• Excited about working in a fast-growing legal technology startup
If you enjoy helping people, learning about estate planning, and growing your career alongside a company, you’ll likely thrive here.
Career Growth Opportunity
This position offers significant growth potential as client expands.
Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:
• Customer Support Team Lead
• Customer Experience Manager
• Legal Operations Manager
• Product Support Specialist
We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.
- Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.
Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.
Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.
Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386
This role requires someone who is organized, detail-oriented, and capable of handling multiple administrative tasks efficiently.
You will be responsible for answering phones and screening calls, bank deposits, filing, social media posts, and providing general administrative support to ensure smooth office operations.
Duration- 3+ months
Location- West Nyack NY 10994
Shift/Time Zone:
Monday - Friday 8AM-3PM Alternate Saturdays 8am-12pm
Summary
- The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
- The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements:
- Ability to provide quality, error free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
- Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
- Must be able to make decisions based on established procedures and exercise good judgment.
- Must have reliable transportation, valid driver license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
- Capable of handling multiple priorities in a high-volume setting.
- Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
- Training locations may vary based on trainer availability.
Required Education:
- High school diploma or equivalent REQUIRED.
- Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred. Required in California, Nevada, and Washington.
Work Experience:
- THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
- Minimum 2 years in a Patient Service Center environment preferred.
- Customer service in a retail or service environment preferred.
- Keyboard/data entry experience.
Job Title: Phlebotomist III - Floater
Duration- 3+ months
Location- Nanuet NY 10954
Shift/Time Zone:
Monday - Friday 6:30am-4pm alternate sat 8am-12pm
Summary
- The Patient Services Representative III Floater PSR III represents the face of our company to patients who come in, both as part of their health routine or for insights into life defining health decisions.
- The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
- The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Successful applicants may be assigned to a doctors office, a patient service center or as business needs dictate.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- Perform verification of patient demographic info initials including patient signature post venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
Job Requirements
- Ability to provide quality, error free work in a fast paced environment. Ability to work independently with minimal onsite supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Flexible and available based on staffing needs, which includes weekends, holidays, on call and overtime.
- Committed to all Policies Procedures including Company dress code, Employee Health Safety, and Everyday Excellence Guiding Principles.
- Must be able to make decisions based on established procedures and exercise good judgment.
- Must have reliable transportation, valid driver license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations and required to cover at Patient Service CenterInOffice Phlebotomy locations with minimal notice.
- Capable of handling multiple priorities in a high volume setting.
- Must demonstrate Superior Customer Focus ability to communicate openly and transparently with peers, supervisors and patients ability to accelerate and embrace change and knowledge of our business.
- Training locations may vary based on trainer availability.
Required Education
- High school diploma or equivalent.
- Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred. Required in California, Nevada, and Washington.
Work Experience
1. Five years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
2. Minimum 3 years in a PSC/IOP environment preferred.
3. Customer service in a retail or service environment preferred.
4. Keyboard/data entry experience.
**THIS IS NOT A ROLE WITH FORCEBRANDS**
About the Role
A growing organization in the food and logistics space is seeking a Business Analyst to support the development and delivery of technology-driven solutions that enhance business operations. This role partners closely with cross-functional teams to gather requirements, improve processes, and support projects from design through implementation.
This position works alongside program management and business technology leadership to analyze core workflows, support system enhancements, ensure data accuracy, and drive adoption of new tools across the business.
Key Responsibilities
• Partner with stakeholders to understand business needs, challenges, and existing processes
• Translate requirements into functional specifications for development and implementation
• Maintain process documentation, workflows, and technical guides
• Support the design, testing, and rollout of technology solutions aligned with business goals
• Assist with EDI onboarding, data mapping, and system integrations
• Build and maintain dashboards and reports using Excel and BI tools
• Ensure data accuracy through validation, cleaning, and organization
• Develop training materials and support user adoption of new systems
• Provide post-implementation support and monitor solution performance
What They’re Looking For
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, proactive mindset with a willingness to learn new technologies
• Strong communication skills, both written and verbal
Qualifications
• Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field
• 2+ years of relevant experience (internships included)
• Proficiency in Excel and familiarity with BI tools such as Power BI
• Experience with documentation tools and workflow mapping (flowcharts, swim lanes, etc.)
• Exposure to ERP systems and process improvement initiatives
• Familiarity with automation tools and emerging technologies such as AI is a plus
Additional Details
• Industry exposure to logistics, food, or technology is preferred
• Must be authorized to work in the U.S.
• Onsite role based in Northern New Jersey
