Information Technology For Development Jobs in Richardson, TX

Executive Admin Assistant 3 - 16674

Location: Plano, TX

Work Schedule: Fully Onsite

Assignment Length: 12+ months

**NO C2C due to client restrictions**

Top Skills:

• MUST SPEAK, READ, AND WRITE KOREAN and ENGLISH
• Executive schedule management
• Strong executive level communication (bilingual)
• Travel & expense management experience

Summary:

Provide administrative, clerical support and personal assistance. Maintain the Executive’s itinerary and schedule and provide communications screening and services. Handle highly confidential and sensitive materials and issues. Function as the travel coordinator. Plan, arrange, schedule, and coordinate domestic and international executive leadership, company and community meetings, travel, accommodations, appointments, meeting materials, and facilities. Maintain inventory of assigned property and equipment. Prepare personnel transaction documents, ensure access to company benefit and communications materials, and function as source to the executive for administrative information, forms, policies, procedures, and records. Process expense reports in a timely manner and ensure accuracy of expense allocations and budgeting.

Job Responsibilities:

• Plans, organizes, and prioritizes multiple assignments and projects with minimal or no direction
• Manage scheduling for Executive leaders including resolution of schedule conflicts, schedule prioritization and meeting logistics (location, audio/video, meals, etc.)
• Frequently deals with external customers at the highest level as well as agencies and possibly media, so must understand the need for professionalism
• Assists with maintaining continuous executive and industry contacts
• Maintains the Executive’s itinerary and schedule with specific attention to detail
• Identifies critical level of communications and the need for the Executive’s notification
• Interprets and clarify requests, and assists with required responses and action
• Prepares executive level reports, compiles data into comprehensible format, and provides information for the executive’s effective community, internal, and company headquarters communications
• Prepares and makes domestic and international travel and accommodation arrangements.
• Schedules and plans, meetings and appointments for the Executive and special visitors
• Coordinates and provides VIP visitor accommodation, special travel needs, and hotel arrangements
• Obtains detailed direction from dispatchers and other executives
• Schedules executive conference rooms, maintains conference room equipment, and provides materials and supplies
• Coordinates executive meetings and schedules with internal leadership via executive admin staff
• Performs word processing and prepares presentations, spreadsheets, correspondence, contracts, internal memos, expense and status reports, etc.
• Establishes executive level documentation standards and creates templates and styles to be used
• Maintains network access, applications, and printing, and resolves network difficulties for the chief executive
• Aids in maintaining good relations between Executive and employees as well as customers by ensuring thank you notes are sent, flowers by policy are sent and other actions as necessary.
• Project/Committee involvement as needed
• Handles various works such as managing office supplies, organizing department events, maintaining the offices, and many others that are associated with general affairs
• Preparing meeting agendas, distributing materials, and ensuring meeting/workshop logistics are handled efficiently.
• Assisting with the planning and execution of events, both internal and external as needed

Skills/Qualifications:

• Bachelor’s degree with at least 5 years of EA experience supporting VP level executives and staff
• Experience developing executive presentations using a variety of PC applications, including word processing, spreadsheet graphs and tables, PowerPoint
• Ability to develop and maintain excellent working relationships with all appropriate executive levels within the company, the local community, and with critical industry contacts
• Ability to communicate both verbal and written for internal and external personnel at all levels
• Ability to read, write, prepare, and interpret executive materials, presentations, contracts, or related documents
• Handle highly confidential and sensitive materials and issues
• Excellent written and oral communication
• Proficiency in speaking, reading, and writing in Korean required

Summary:

The Compliance Specialist – Procurement Services Department- supports NTTA’s mission by ensuring that all purchasing, contracting, and vendor-management activities adhere to applicable laws, internal policies, and public-sector procurement standards. This role plays a critical part in safeguarding the integrity and transparency of NTTA’s procurement operations by reviewing procurement processes, monitoring contract compliance, and verifying that competitive bidding, evaluation, and award procedures are followed consistently and ethically.

Starting Rate: $65,058/annually - $85,602/annually

Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.

Responsibilities:

• Oversee contract compliance, contract negotiation, administration, modifications, renewals, extensions, and formal close-outs or terminations.
• Develop short and long-term contract compliance strategies in collaboration with business units to align procurement with organizational goals.
• Serve as a subject matter expert for stakeholders on complex policy clarity and ensure all contracts meet NTTA policy and standards.
• Maintain a centralized tracking system for reporting, memberships, and expirations report to prevent service lapses and ensure organization accountability.
• Identify and report operational risks related to non-compliance or undocumented changes.
• Conduct regular reviews of reports, contract compliance, and system maintenance reports to ensure compliance and data integrity.
• Evaluate contract amendments, extensions, and change orders for compliance with procurement rules and spending thresholds.
• Provide guidance and technical support for all procurement platforms.
• Utilize lean analysis and workflow evaluations to identify automation opportunities and optimize contract compliance processes.
• Coordinate the end-to-end document lifecycle, ensuring records integrity and the systematic archiving of physical and digital assets, for audit and reporting purposes.
• Extract system data to generate performance reports and actionable insights for management.
• Act as the liaison between internal and external stakeholders to resolve disputes and streamline the approval process.
• Provide technical recommendations for document control and workflow analysis to improve procurement efficiency.
• Support the vendor process within procurement platforms to maintain strong relationships, increase efficiency and ensure business needs.
• Coordinate procurement projects, public information request, and purchase order processing and management.
• Support with procurement projects and purchase order processing and management.
• Monitor regulatory changes affecting public procurement and advise procurement leadership of necessary updates to policies or procedures.
• All other duties as assigned by the Director.

Qualifications:

Minimum:

• Bachelor’s degree in information systems/computer science/supply chain management
• Three to five years related experience.
• Expert-level proficiency in the Microsoft Office suite

Preferred:

• Workday experience

About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.

Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.

We are seeking a skilled Commercial Roofing Estimator with experience in all phases of large and complex commercial roofing projects including experience with all major commercial roofing systems including, but not limited to: Mod-Bit, BUR, TPO, PVC, EPDM, and SSMR. This fulltime position is based out of Dallas, Texas.

Responsibilities

• Direct communication with staff, management, customers, consultants and vendors
• Knowledge of various roof systems, material, and construction processes
• Build and develop productive working relationships with all functions and staff within the company
• Ability to understand complex situations and create effective solutions for our clients
• Maintain CRM database with bidding information for jobs that are being bid
• Transition bid details to project management team for effective delivery
• Engage in change order estimating for jobs they have bid
• Understand safety as it relates to appropriate consideration in bidding jobs
• Plan logistics (e.g. staging) of job at detailed level so appropriately reflected in bid estimate
• Follow-up on outstanding bids as to disposition, timing, whether new bid information is needed, etc
• Participate in marketing events and activities as requested

Requirements

• 5 years of estimating experience with all commercial roofing systems
• Proficient with EDGE estimating Software
• Ambitious
• Team Player
• Must be able to physically access roofs for accurate takeoffs and pre-bid conferences
• Ability and recognition that bidding volume may require additional hours of work beyond 40 hours/week
• Good Communication Skills (Oral and Electronic)
• Proficient with Microsoft Excel and Word
• Thorough and detail oriented with quality control processes to ensure high quality bids and related documents

Role: GRC Engineer (OneTrust / NIST) - Mid

Location: Plano, Texas (Hybrid)

Duration: Long Term Contract

Description

We are seeking a hands‑on GRC Engineer & Risk Analytics professional who will implement and scale a NIST‑aligned control and risk framework in OneTrust while also conducting targeted risk and control assessments to validate design and operating effectiveness. Reporting to the TFSB CISO, you will connect process, data, and automation so department leaders can see—and reduce—risk in near‑real time through role‑based dashboards and scorecards. You’ll partner with Security Engineering, IT, Audit, and business control owners to streamline assessments, evidence collection, POA&M tracking, and reporting.

Focus split: approximately 70% OneTrust configuration, integrations, data modeling, and dashboards; approximately 30% targeted assessments and facilitation.

Module ownership on Day 1: OneTrust Integrated Risk Management (IRM) and Third‑Party Risk Management (TPRM).

What you’ll be doing:

Model the control framework in OneTrust: map NIST CSF and NIST 800‑53 control families, control objectives, test procedures, evidence types, and ownership.

Configure assessment templates (application/infrastructure, inherent/residual risk, third‑party due diligence, control attestations) with automated workflows, notifications, and approvals.

Stand up a POA&M lifecycle (defect creation, risk acceptance, due dates, escalations, verifications) and connect to tickets for remediation traceability.

Build role‑based dashboards and departmental scorecards that surface KRIs/KPIs (e.g., control coverage, overdue actions, risk heatmaps, SLA adherence).

Establish data taxonomy and metadata (assets, business processes, data classifications) aligned to controls and obligations to support consistent analytics.

Own the end‑to‑end third‑party risk workflow in OneTrust: inherent risk profiling, tiering, questionnaire selection, and residual risk calculation.

Design and maintain due‑diligence questionnaires and control attestations; streamline evidence collection and follow‑ups via automated reminders and SLAs.

Track remediation and POA&Ms for vendors; manage risk acceptances, exceptions, and expirations with clear ownership and timelines.

Publish vendor scorecards and portfolio‑level insights for department leaders; highlight concentration risk, critical suppliers, and overdue actions.

Integrate TPRM data with IRM objects (assets, processes, controls) to show end‑to‑end exposure and dependencies.

Integrate OneTrust with CMDB, Risk reporting platforms to auto‑enrich risks, controls, and assets.

Define data quality rules and reconciliation checks; implement connectors or API jobs to keep dashboards near‑real‑time and reduce manual evidence collection.

Partner with Analytics to publish curated Power BI datasets for executives and technical teams.

Conduct spot assessments and control testing to validate design and operating effectiveness and calibrate automation.

Translate FFIEC/GLBA/SOX and policy requirements into measurable controls and department‑owned obligations; document rationales and residual risk.

Facilitate remediation planning with control owners; track POA&Ms and risk acceptances to closure with clear RACI and deadlines.

Create playbooks, test scripts, and user guides; run enablement sessions for control owners and assessors to drive adoption.

What you’ll deliver in the first 6–12 months:

A fully modeled NIST-aligned control catalog in OneTrust IRM and TPRM, complete with owners, testing procedures, evidence, and mapped obligations.

3–5 data integrations operational (for instance, CMDB, Archer, Posture Management) enabling automated evidence and asset-to-control mapping.

Departmental scorecards along with an executive dashboard (showing trendlines, heatmaps, top risks, overdue actions, and risk reduction by department).

Enhanced assessment throughput with a reduced cycle time (targeting a 30–40% improvement from baseline).

Improved on-time completion of POA&M (targeting an increase of 20–30%) with a decrease in repeat findings through structured root-cause identification.

Published and operational governance framework artifacts (including a governance calendar, defined roles, training materials, and standard operating procedures).

Requirements:

• 5+ years hands‑on experience implementing/administering GRC platforms (OneTrust preferred; Archer/ServiceNow GRC acceptable with commitment to OneTrust ramp‑up).

• Working knowledge of NIST CSF and NIST 800‑53 and how to translate obligations into measurable controls and tests.

• Experience configuring questionnaires, workflows, object models, APIs, and building role‑based dashboards.

• Data skills in Power BI, SQL, or Python for data prep/transformations that feed analytics.

• Ability to tell the risk story—translate technical signal into business‑relevant insights for department leaders.

• Bachelor’s degree or equivalent practical experience.

Added bonus if you have:

• OneTrust GRC/IRM certifications; CRISC, CISA, or CISSP.

• Prior integrations with ServiceNow, Jira, SailPoint/IDP, Qualys/Tenable, or cloud platforms (AWS/Azure).

• Experience setting up control attestation/evidence automation and KRI/KPI scorecards across business units.

• Background in financial services or familiarity with FFIEC/GLBA/SOX supervisory expectations.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in the following location: Plano, TX. Relocation assistance is not available for this position.

For new hires starting, we are offering a signing bonus of $2,500. Bonus will be paid in one lump sum (minus applicable taxes) after 45 days of employment.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls.

• Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees.

• Documents relevant information as it relates to building a retirement income portfolio.

• Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age.

• Develops and communicates appropriate retirement income strategies based on individual member needs.

• Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products.

• Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill.

• Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s).

• Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services.

• Integrate risk management tools, products, and strategies to create an effective retirement income plan.

• Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• Active Group 1 Life & Health license and required maintenance or ability to acquire within 90 days of hire.

• Required maintenance of FINRA Series 7 license.

• Required maintenance of FINRA Series 66 (or 63 and 65) license.

• Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions.

• 4 years of financial industry and/or sales experience.

• Experience delivering frequent written and oral communication.

• Experience processing and analyzing information.

• Experience fulfilling requests and meeting deadlines.

• Experience resolving conflict and negotiating.

• Experience multi-tasking in an operating systems environment.

• Experience participating in or leading teams.

• Successful completion of a job-related assessment may be required

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• 3+ years of direct Annuity Sales Experience

• Experience working in an Inbound/Outbound Call Center

• Retirement Income Certified Professional Designation (RICP)

Compensation range: The salary range for this position is: $74,240.00 - $133,620.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based at the Plano, TX Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.

• Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's

• products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

Work Hours:

• Monday – Friday / 7:30am – 7:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 2 years of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in or leading teams

• Successful completion of a job-related assessment may be required

What sets you apart:

• 4+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $66,340 - $111,940

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based on the Plano, TX Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Develops and communicates appropriate life insurance strategies based on individual member needs. Provides foundational protection planning advice, including insurance protection. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Motivates member to take action on recommendation(s) and resolves objections using foundational sales techniques and foundational persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, investment market and industry trends and tax law changes, as well as USAA's products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

Work Hours:

• Monday – Friday / 7:30am – 7:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 1 year of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in a team environment

• Successful completion of a job-related assessment may be required

What sets you apart:

• 2+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $51,340 - $86,630.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based on the Plano, TX Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Develops and communicates appropriate life insurance strategies based on individual member needs. Provides foundational protection planning advice, including insurance protection. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Motivates member to take action on recommendation(s) and resolves objections using foundational sales techniques and foundational persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, investment market and industry trends and tax law changes, as well as USAA's products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

Work Hours:

• Monday – Friday / 7:30am – 7:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 1 year of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in a team environment

• Successful completion of a job-related assessment may be required

What sets you apart:

• 2+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $51,340 - $86,630.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based at the Plano, TX Campus . Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.

• Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.

• Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.

• Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's

• products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Guides and influences less experienced team members.

Work Hours:

• Monday – Friday / 7:30am – 7:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• 2 years of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in or leading teams

• Successful completion of a job-related assessment may be required

What sets you apart:

• 4+ years experience working in Sales with life insurance

• 1+ years experience working in a call center environment

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $66,340 - $111,940

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.