Relationship Manager – Healthcare Technology
Job Description
Location: Lake Oswego, OR (Hybrid)
Schedule: Monday–Friday, 8:00am–5:00pm PT
Pay: 100,000 - $130,000 Per Year
Openings: 2
If you love working with clients, enjoy problem‑solving, and want to sit at the intersection of healthcare, technology, and relationships, this role is worth a look.
We’re hiring Relationship Managers to support healthcare customers using EDI software that powers critical healthcare and supply‑chain operations (Prior Experience with EDI Software is Welcome, but not required). This is a post‑implementation role — no sales. You’ll be given a book of business and focus on long‑term client success, issue resolution, and adoption. This is not a SQL developer position, but we do need someone who understands how SQL is used in real-world healthcare workflows and can confidently navigate basic technical conversations.
The role starts fully onsite for your first month (to support training and onboarding), then transitions to a hybrid schedule with 2–3 days onsite each week.
What you’ll be doing
- Own and nurture relationships with healthcare customers as their primary point of contact
- Lead recurring client meetings to review open items, system usage, and performance metrics
- Help clients maximize value from self‑service tools and reporting packages
- Triage issues, perform basic troubleshooting and root‑cause analysis, and escalate when needed
- Coordinate closely with internal technical and customer experience teams
- Track support requests and ensure timely follow‑up and resolution
- Maintain clean documentation for implementations, service profiles, and client communications
- Share customer feedback to help drive product improvements and operational efficiencies
- Communicate new features, enhancements, and improvements to customers
Why this role stands out
- No sales — accounts are assigned, and success is measured by relationships and outcomes
- Mix of healthcare operations + light technical exposure (EDI, claims workflows, basic SQL)
- Highly collaborative role working across customer experience, technical, and leadership teams
- Strong opportunity for career growth in healthcare technology and client strategy
- Hybrid schedule with structured onboarding support
What we’re looking for
- 2+ years of experience in healthcare operations, claims, billing, account management, or related functions
- 2+ years in a client‑facing role supporting customers, implementations, or ongoing support
- Comfort navigating technical conversations, including basic SQL understanding and minor troubleshooting
- Strong working knowledge of Microsoft Word, Excel, and standard productivity tools
- A customer‑first mindset with excellent listening and communication skills
- Basic Experience with SQL
Nice to have (but not required):
- Experience with EDI claim workflows or familiarity with the X12 environment
$100,000 to $130,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.