Information Technology For Development Jobs in Oak Brook
472 positions found — Page 18
Employment Type:
Full time
Shift:Day Shift
ENHANCED NEW GRAD RATE!!!
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.
If you are a RESPIRATORY THERAPIST who’s interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong!
What you’ll do:
Performs day-to-day Respiratory Care, including bronchial hygiene procedures, oxygen initiation and follow up, and care of the Emergency Room patients in need of Respiratory Services. Sets up and performs complex respiratory care procedures such as continuous artificial ventilation and administration or medications. Records patient data to include ventilatory volumes, pressure/flows, and blood gas analysis.
We offer our Respiratory Therapists:
Benefits from Day One
DailyPay! Work today, Get paid today
Competitive Shift Differentials
Tuition Reimbursement
On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Childcare Employee Discount at Gottlieb’s Child Development Center
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you’ll need for this job:
RT 2 --
Associate degree in respiratory care; Bachelor's preferred
CPR/BLS - American Heart Association
Current IL state licensure as a Respiratory Therapist
Certified Respiratory Therapist (CRT) through NBRC
(CRT credential and IL state licensure as a Respiratory Therapist required within 6 months of hire)
RT 3 --
Associate degree in respiratory care; Bachelor's preferred
3 years of previous job-related experience
CPR/BLS - American Heart Association
Current IL state licensure as a Respiratory Therapist
Registered Respiratory Therapist (RRT) through NBRC
Completion of Neonatal Resuscitation Program (NRP), and Pediatric Advanced Life Support (PALS) within 90 days of hiring
Our Promise to You:
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve.
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Registry
Shift:Nights
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.
If you are a RESPIRATORY THERAPIST who’s interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong!
What you’ll do:
Performs day-to-day Respiratory Care, including bronchial hygiene procedures, oxygen initiation and follow up, and care of the Emergency Room patients in need of Respiratory Services. Sets up and performs complex respiratory care procedures such as continuous artificial ventilation and administration or medications. Records patient data to include ventilatory volumes, pressure/flows, and blood gas analysis.
We offer our Respiratory Therapists:
DailyPay! Work today, Get paid today
Competitive Shift Differentials
On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Childcare Employee Discount at Gottlieb’s Child Development Center
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you’ll need for this job:
Associate degree in respiratory care; bachelor's preferred
CPR/BLS - American Heart Association
Current IL state licensure as a Respiratory Therapist
Certified Respiratory Therapist (CRT) through NBRC
(CRT credential and IL state licensure as a Respiratory Therapist required within 6 months of hire)
Our Promise to You:
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve.
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Full time
Shift:Night Shift
$20,000 SIGN ON BONUS!!!
ENHANCED NEW GRAD RATE!!!
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.
If you are a RESPIRATORY THERAPIST who’s interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong!
What you’ll do:
Performs day-to-day Respiratory Care, including bronchial hygiene procedures, oxygen initiation and follow up, and care of the Emergency Room patients in need of Respiratory Services. Sets up and performs complex respiratory care procedures such as continuous artificial ventilation and administration or medications. Records patient data to include ventilatory volumes, pressure/flows, and blood gas analysis.
We offer our Respiratory Therapists:
Benefits from Day One
DailyPay! Work today, Get paid today
Competitive Shift Differentials
Tuition Reimbursement
On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Childcare Employee Discount at Gottlieb’s Child Development Center
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you’ll need for this job:
RT 2 --
Associate degree in respiratory care; Bachelor's preferred
CPR/BLS - American Heart Association
Current IL state licensure as a Respiratory Therapist
Certified Respiratory Therapist (CRT) through NBRC
(CRT credential and IL state licensure as a Respiratory Therapist required within 6 months of hire)
RT 3 --
Associate degree in respiratory care; Bachelor's preferred
3 years of previous job-related experience
CPR/BLS - American Heart Association
Current IL state licensure as a Respiratory Therapist
Registered Respiratory Therapist (RRT) through NBRC
Completion of Neonatal Resuscitation Program (NRP), and Pediatric Advanced Life Support (PALS) within 90 days of hiring
Our Promise to You:
Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve.
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Loyola University Medical center has an exciting opportunity for a Social Worker. The Social Worker works collaboratively with the Care Management Team for coordinated patient care delivery across the continuum.
What we offer:
Benefits from Day One
Daily Pay! Work today, get paid today
Competitive Shift Differentials
Tuition Reimbursement
On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Childcare Employee Discount at Gottlieb’s Child Development Center
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you will do:
Supports referrals from providers in the ambulatory setting seeking biopsychosocial and behavioral health services for their patients.
Identify, assess and management of mental health conditions, such as depression and anxiety.
Case management/care coordination, particularly for individuals with chronic and/or complex medical conditions.
Patient navigation, especially for patients moving among different health care levels (e.g., inpatient, outpatient, home health, or long-term care)
parenting classes, domestic violence support programs) for individual
and groups; assistance with entitlements, medications, transportation,
and advance directives.
Assessment and intervention in domestic violence and child abuse situations.
Outreach and coordination with other community resources and agencies, including our internal Community Health Worker team; and community-level advocacy on behalf of patients and families.
Counseling on adjustment to chronic disease, life planning and end-of-life issues.
Identification and referral for specialized services, such as drug and alcohol treatment, legal services, financial and employment counseling, and housing support.
Education and support programming (e.g., diabetes education,
What you will need:
Master’s degree in social work and LCSW in IL required.
Minimum of six (6) months of prior social work experience in a hospital setting.
Current certification by the State of Illinois as a Licensed Social Worker. (L.S.W.).
Familiar with Joint Commission standards.
Ability to manage crisis situations calmly and effectively.
Ability to work under stressful conditions and in difficult situations.
Compensation:
Salary Range: $30.00 - $46.51per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Loyola University Medical center has an exciting opportunity for a Social Worker. The Social Worker works collaboratively with the Care Management Team for coordinated patient care delivery across the continuum.
What we offer:
Benefits from Day One
Daily Pay! Work today, get paid today
Competitive Shift Differentials
Tuition Reimbursement
On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Childcare Employee Discount at Gottlieb’s Child Development Center
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you will do:
Supports referrals from providers in the ambulatory setting seeking biopsychosocial and behavioral health services for their patients.
Identify, assess and management of mental health conditions, such as depression and anxiety.
Case management/care coordination, particularly for individuals with chronic and/or complex medical conditions.
Patient navigation, especially for patients moving among different health care levels (e.g., inpatient, outpatient, home health, or long-term care)
parenting classes, domestic violence support programs) for individual
and groups; assistance with entitlements, medications, transportation,
and advance directives.
Assessment and intervention in domestic violence and child abuse situations.
Outreach and coordination with other community resources and agencies, including our internal Community Health Worker team; and community-level advocacy on behalf of patients and families.
Counseling on adjustment to chronic disease, life planning and end-of-life issues.
Identification and referral for specialized services, such as drug and alcohol treatment, legal services, financial and employment counseling, and housing support.
Education and support programming (e.g., diabetes education,
What you will need:
Master’s degree in social work and LCSW in IL required.
Minimum of six (6) months of prior social work experience in a hospital setting.
Current certification by the State of Illinois as a Licensed Social Worker. (L.S.W.).
Familiar with Joint Commission standards.
Ability to manage crisis situations calmly and effectively.
Ability to work under stressful conditions and in difficult situations.
Compensation:
Salary Range: $30.00 - $46.51per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Loyola University Medical center has an exciting opportunity for a Social Worker. The Social Worker works collaboratively with the Care Management Team for coordinated patient care delivery across the continuum.
What we offer:
Benefits from Day One
Daily Pay! Work today, get paid today
Competitive Shift Differentials
Tuition Reimbursement
On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Childcare Employee Discount at Gottlieb’s Child Development Center
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you will do:
Supports referrals from providers in the ambulatory setting seeking biopsychosocial and behavioral health services for their patients.
Identify, assess and management of mental health conditions, such as depression and anxiety.
Case management/care coordination, particularly for individuals with chronic and/or complex medical conditions.
Patient navigation, especially for patients moving among different health care levels (e.g., inpatient, outpatient, home health, or long-term care)
parenting classes, domestic violence support programs) for individual
and groups; assistance with entitlements, medications, transportation,
and advance directives.
Assessment and intervention in domestic violence and child abuse situations.
Outreach and coordination with other community resources and agencies, including our internal Community Health Worker team; and community-level advocacy on behalf of patients and families.
Counseling on adjustment to chronic disease, life planning and end-of-life issues.
Identification and referral for specialized services, such as drug and alcohol treatment, legal services, financial and employment counseling, and housing support.
Education and support programming (e.g., diabetes education,
What you will need:
Master’s degree in social work and LCSW in IL required.
Minimum of six (6) months of prior social work experience in a hospital setting.
Current certification by the State of Illinois as a Licensed Social Worker. (L.S.W.).
Familiar with Joint Commission standards.
Ability to manage crisis situations calmly and effectively.
Ability to work under stressful conditions and in difficult situations.
Compensation:
Salary Range: $30.00 - $46.51per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Loyola University Medical center has an exciting opportunity for a Social Worker. The Social Worker works collaboratively with the Care Management Team for coordinated patient care delivery across the continuum.
What we offer:
Benefits from Day One
Daily Pay! Work today, get paid today
Competitive Shift Differentials
Tuition Reimbursement
On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
Childcare Employee Discount at Gottlieb’s Child Development Center
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you will do:
Supports referrals from providers in the ambulatory setting seeking biopsychosocial and behavioral health services for their patients.
Identify, assess and management of mental health conditions, such as depression and anxiety.
Case management/care coordination, particularly for individuals with chronic and/or complex medical conditions.
Patient navigation, especially for patients moving among different health care levels (e.g., inpatient, outpatient, home health, or long-term care)
parenting classes, domestic violence support programs) for individual
and groups; assistance with entitlements, medications, transportation,
and advance directives.
Assessment and intervention in domestic violence and child abuse situations.
Outreach and coordination with other community resources and agencies, including our internal Community Health Worker team; and community-level advocacy on behalf of patients and families.
Counseling on adjustment to chronic disease, life planning and end-of-life issues.
Identification and referral for specialized services, such as drug and alcohol treatment, legal services, financial and employment counseling, and housing support.
Education and support programming (e.g., diabetes education,
What you will need:
Master’s degree in social work and LCSW in IL required.
Minimum of six (6) months of prior social work experience in a hospital setting.
Current certification by the State of Illinois as a Licensed Social Worker. (L.S.W.).
Familiar with Joint Commission standards.
Ability to manage crisis situations calmly and effectively.
Ability to work under stressful conditions and in difficult situations.
Compensation:
Salary Range: $30.00 - $46.51per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
*Employment Type:
* Part time
*Shift:
* 12 Hour Night Shift
*Description:
* *Employment Type:
* Registry
*Shift:
* Rotating Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs.
Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system including [Loyola University Medical Center]( ), [Gottlieb Memorial Hospital]( ), and [MacNeal Hospital]( ).
If you are a RESPIRATORY THERAPIST who's interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong!
*What you'll do:
* * This position provides comprehensive respiratory care, including assessment, treatment, and management of patients across all patient populations.
Specialized care for neonates and pediatrics will be limited to respiratory therapists who have completed the Neonatal Resuscitation Program (NRP) and PALS certification.
Responsibilities include administering therapies, managing ventilators, and performing diagnostic procedures while following established protocols and best practices approved by the Medical Director.
Functions as a lead/charge therapist, coordinating workflow and supporting staff to ensure quality and safe patient care.
*We offer our Respiratory Therapists:
* * DailyPay! Work today, Get paid today
* Competitive Shift Differentials
* On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
* Childcare Employee Discount at Gottlieb's Child Development Center
* Referral Rewards
* Strong Team Culture
* Career Growth Opportunities
*What you'll need for this job:
* *REQUIRED
* * Associate's degree in respiratory care; bachelor's preferred
* CPR/BLS
- American Heart Association
* Current IL state licensure as a Respiratory Therapist
* Certified Respiratory Therapist (CRT) through NBRC
* (CRT credential and IL state licensure as a Respiratory Therapist required within 6 months of hire)
* Effective 07/01/2025 for LUMC Completion of Neonatal Resuscitation Program (NRP), and Pediatric Advanced Life Support (PALS) is expected within 90 days of hiring.
*PREFERRED
* * Advanced Cardiac Life Support (ACLS)
* NPS credentialed (Neo-Peds Specialty) and ACCS
*Our Promise to You:
* Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues.
We are a part of a community which believes in giving back to those we serve.
* We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
* We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners Pay Rate: $41.35 per hour [Trinity Health Benefits Summary]( )
*Our Commitment
* Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.5c143e31-5e48-4549-b638-05792d185386
*Employment Type:
* Full time
*Shift:
* 12 Hour Night Shift
*Description:
* *Employment Type:
* Full time
*Shift:
* Night Shift $20,000 SIGN ON BONUS
*ENHANCED NEW GRAD RATE Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs.
Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system including [Loyola University Medical Center]( ), [Gottlieb Memorial Hospital]( ), and [MacNeal Hospital]( ).
If you are a RESPIRATORY THERAPIST who's interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong!
*What you'll do:
* * Performs day-to-day Respiratory Care, including bronchial hygiene procedures, oxygen initiation and follow up, and care of the Emergency Room patients in need of Respiratory Services.
Sets up and performs complex respiratory care procedures such as continuous artificial ventilation and administration or medications.
Records patient data to include ventilatory volumes, pressure/flows, and blood gas analysis.
*We offer our Respiratory Therapists:
* * Benefits from Day One
* DailyPay! Work today, Get paid today
* Competitive Shift Differentials
* Tuition Reimbursement
* On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
* Childcare Employee Discount at Gottlieb's Child Development Center
* Referral Rewards
* Strong Team Culture
* Career Growth Opportunities
*What you'll need for this job:
* * Associate degree in respiratory care; Bachelor's preferred
* CPR/BLS
- American Heart Association
* Current IL state licensure as a Respiratory Therapist
* Certified Respiratory Therapist (CRT) through NBRC
* (CRT credential and IL state licensure as a Respiratory Therapist required within 6 months of hire)
*Our Promise to You:
* Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues.
We are a part of a community which believes in giving back to those we serve.
* We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
* We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners
*RT II Pay Range: $36.50
- $48.84 per hour
* *RT III Pay Range: $36.50
- $50.71 per hour
* Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
[Trinity Health Benefits Summary]( )
*Our Commitment
* Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.5c143e31-5e48-4549-b638-05792d185386
About the Company
HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:
- Has overall responsibility for the strategic leadership and operational excellence of the service department.
- Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
- Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.
Primary Responsibilities:
Strategic Service Leadership
- Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
- Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
- Establish and monitor service performance metrics, driving accountability and operational excellence.
Service Operations Management
- Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
- Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
- Ensures compliance with warranty policies, service agreements, and industry regulations.
Customer Experience & Satisfaction
- Champions a customer-centric approach across all service functions.
- Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
- Serves as a senior escalation point for complex service issues and high-value customer relationships.
Secondary Responsibilities:
Process & Infrastructure Development
- Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
- Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
- Leads digital transformation efforts within the service department, including CRM and service management platforms.
Team Development & Leadership
- Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
- Conducts performance evaluations, succession planning, and professional development initiatives.
Reporting & Analytics
- Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
- Uses data-driven insights to inform strategic decisions and continuous improvement efforts.
Cross-Functional Collaboration
- Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
- Represents the service function in leadership meetings and strategic planning sessions.
Position Requirements:
Education & Experience
- Bachelor’s degree in Engineering, Business Administration, or related field desired.
- Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
- Proven experience managing technical service teams and developing service infrastructure.
Skills & Competencies
- Strategic thinker with strong operational execution capabilities.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in CRM, ERP, and service management platforms.
- Strong analytical skills and ability to interpret complex data sets.
- Deep understanding of machinery, industrial equipment, or technical service environments.
Other Requirements
- Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
- Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
- Demonstrated resilience and adaptability in navigating change and leading through uncertainty.
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.