Information Technology For Development Jobs in Melbourne Florida
181 positions found — Page 12
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact one of our Talent Specialists, Amit, at 224 507 1290 or Tenishbabu at 224 507-1292 Title: PLC Controls Analyst Location: On-site at Melbourne, FL Duration: 2 Months Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered Description: Controls and Systems Analyst to support both our industrial automation projects.
This role blends hands-on engineering such as site surveys, control panel design, and automation support with internal software development, troubleshooting, and system enhancements.
If you enjoy solving technical problems, working across teams, and balancing customer-facing and internal project work, this role is for you.
What You'll Do Conduct site surveys and collaborate with customers and project teams to define technical requirements.
Review bid specs, drawings, and documentation to support accurate project quoting.
Design industrial control panels, including layouts, wiring diagrams, and hardware selection.
Support internal business systems through analysis, coding, testing, and maintenance of applications.
Coordinate resources and timelines for larger system projects.
Troubleshoot user issues, provide technical guidance, and support system improvements.
Maintain high-quality documentation for both automation and software projects.
Collaborate with engineering, operations, IT, and customer teams to ensure successful project outcomes.
What You Bring Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred.
Experience in controls engineering and industrial automation support is preferred.
Familiarity with PLCs, HMIs, VFDs, sensors, and industrial electrical principles.
Electrical CAD drawing experience (AutoCAD or BricsCAD preferred), CAD macro scripting a plus.
Strong communication, troubleshooting, and documentation skills.
Customer-focused mindset and ability to work cross-functionally.
Valid driver's license with an insurable driving record.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
CAD, PLCs, HMIs
As a Technical Representative II in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing • Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.
• Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.
• Review digital photographs and supporting documentation.
• Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.
• Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN) • Provide assistance to F/L dealerships submitting powertrain warranty registrations.
Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
What You Bring to the Role • High School Diploma or equivalent • Minimum 2-3 year of customer service experience • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training
- preferred A Bit More About Your Role • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to read and understand workshop manual and electrical schematics • Ability to speak confidently about repair procedures • Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems • Communicate and articulate in a professional and effective manner both verbally and written • Ability to provide technical coaching and feedback to TSR I & II level agents • Ability to exercise independent judgment and decision making • Reasoning ability and logical thinking • Strong computer and typing skills
- speed and accuracy of 40-60 WPM required • Intermediate computer skills required, i.e.
Web Browsing, Email • Two years of customer service experience with an emphasis on chat required • Ability to maintain the highest level of confidentiality • Basic knowledge of Microsoft Outlook, Excel, and Word preferred • Ability to work in a team fostered environment • Ability to work in a multi-tasked environment, while prioritizing and organize work About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Please note that this opportunity is contingent on program funding. Start dates are determined after funding confirmation.
Northrop Grumman Aeronautics Systems has an opening for a Staff Mission Effectiveness/Operations Analysis Engineer to join our team of qualified, diverse individuals within our Systems Engineering organization. This role is located in Melbourne, FL.
In this role, you will support the Systems Engineering Integration (SEI) Integrated Product Team (IPT).
Key Responsibilities:
- Perform modeling, simulation, and analysis to support program development, execution, and related research and development projects
- Develop mission relevant scenarios; assesses operational effectiveness of existing and/or emerging systems and capabilities in representative operational environments
- Develop new and/or integrates existing system simulation frameworks, weapon systems components to include air vehicle platform, kinematics, sensors, communications, command & control, weapons, and threat performance models and algorithms.
- Analyze and test next generation tactical assets within an advanced threat environment
- Develop software to simulate real-time operations and behavior of systems for virtual simulation (man in the loop) testing so that future tactical aircraft can be evaluated in next generation air warfare mission environments.
- Model operational environments and perform trade studies via computer simulation resulting in recommendations for alternative system architectures and configurations
- Support the design and development of visualization models and databases for integration with a high fidelity simulation environment used for strategic simulation and training
- Support evaluations to determine the best frameworks, hardware, capabilities, and tools available to create simulations and experiences that enhance the Virtual Simulation product
- Ensure performance capabilities of new systems and architectures are traded against cost and mission requirements
- Communicate across the engineering disciplines and technology areas to integrate capabilities
- Work independently or in team settings, according to project needs
- Operate in an agile team environment
- Interpret modeling and simulation results, develop algorithms and communicate their significance and relevancy in a clear, detailed manner.
We offer flexible work arrangements, 9/80 work schedule with every other Friday off, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. We are looking for self-motivated, proactive, and goal-oriented people to help us grow our services and become even better at what we do.
Basic Qualifications:
Must have a Bachelor of Science degree in a Science, Technology, Engineering, or Math (STEM) discipline AND 12 years of related professional/military experience OR a Master of Science degree in a STEM discipline AND 10 years of related professional/military experience, OR a STEM Ph.D. AND 8 years of related professional/military experience
Your ability to transfer and maintain the final adjudicated government Secret clearance (DoD must be in-scope or enrolled in Continuous Evaluation) and any program access(es) required for the position within a reasonable period of time, as determined by the Company.
Must have experience with operations analysis and/or virtual simulation tools (e.g. AFSIM, Brawler, STK, MATLAB)
Preferred Qualifications:
- Experience with MBSE modeling products (e.g. Cameo)
- Experience with NGTS and/or FORTRAN
- Experience collaborating on projects with multiple teams and managing relationships through effective communication.
- Advanced degree in Engineering, Operations Research, Mathematics, Physics, or Computer Science
- Experience in weapon system level design, integration, test and evaluation
- An understanding of Integrated Air Defense Systems and capabilities
- The ability to translate Physics/Mathematics models into real-time simulation algorithms and models
- Experience with real time simulation/software development
- Experience working within an Agile workflow using Atlassian Suite products (i.e. Jira, BitBucket)
- Familiarity with Digital Engineering processes
- Experience with developing and presenting technical documentation and briefings to the customer and organization leadership
- Active Top Secret Clearance
#AS-FA3
Primary Level Salary Range: $152,900.00 - $229,300.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Northrop Grumman Aeronautics Systems has an opening for a Staff Human Factors Engineer to join our team of qualified, diverse individuals. This position is located in Melbourne, Florida.
The Human Systems Integration team is seeking a Human Factors Engineer (HFE) to join the E-2D Hawkeye team. In this position, the new team member will be part of the team ensuring the evolving aircraft hardware and software systems are operable by US military flight and maintenance crews. This position requires a strong background in Systems Engineering. Job responsibilities include requirements development; design documentation including interface specifications; software interface design/development support; analyses and collaboration to facilitate equipment selection, design and arrangement; collaboration and working groups; compliance with specified sections of MIL-STD-1472; collaboration across IPTs; and coordination with the customer and user community.
Typical Duties:
• Author/support the program documentation of the HFE processes and products in a format consistent with Department of Defense (DoD) Data Item Descriptions (DIDs) for example, Human Engineering Program Plan, Human Engineering Design Approach Document – Operator, Human Engineering Design Approach Document – Maintainer, Human Engineering Test Plan, Human Engineering Test Report, et al.
• Author/support the development of requirements that are compliant with Human Factors best practices and specified sections of MIL-STD-1472G
• Human Factors Analyses (including but not limited to: Task Analyses and Predictive Workload Analyses
• Architecture, CONOPS, and use case development using model-based systems engineering methodologies
• Perform functional analysis, timeline analysis, detailed trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications.
• Prepare, coordinate and conduct both predictive and empirical workload analyses as well as usability assessments.
• Collaboration with Design Integrated Product Teams (IPTs) to ensure evolving design addresses program needs and adheres to Human Interface design requirements
• Support / Lead Highly Immersive Virtual Environment (HIVE) motion-capture human modeling analyses
Basic Qualifications:
• Bachelor of science degree and 12 years of experience in a Human Factors related field; or a Master's degree and 10 years of experience in a related field; or a PhD and 8 years of experience in a related field.
• Must have the ability to obtain and maintain a DoD Secret clearance; interim secret clearance is required to start.
• Must have the ability to obtain and maintain Special Access Program (SAP) clearance.
• Must have experience constructing, conducting, analyzing and reporting Usability, Workload and Situation Awareness Evaluations specific to military aircraft systems and associated operational environments
• Must have experience interpreting, applying, and tailoring MIL-STD-1472, MIL-STD-411, MIL-STD-1787, MIL-STD-3009, and MIL-STD-46855 in support of aircraft design activity.
Preferred Qualifications:
• Active Secret or Top Secret DoD security clearance
• Aircraft Maintenance Certifications
• Flight Crew Certifications
• Experience authoring, evolving, decomposing, and verifying requirements from system-level through software implementation-level
• Experience conducting structured trade studies
• Experience with attack aircraft, airborne surveillance, battle management and command and control
• Experience with DOORS, MBSE and CANVAS modeling tools
• Experience with requirements database development, management, maintenance experience (DOORS), Trade Studies analysis/development
• Experience with the interpretation and application of systems safety, personnel survivability, and habitability requirements to system design
• Integration & test experience
• NX Human Modeling and NX Jack Expertise
• Proficiency in system modeling tools (i.e., CORE, Rhapsody, PTC Integrity Modeler, Cameo)
• Proficiency with user interface software prototyping tools
• Significant experience with Systems Engineering processes
• Understand systems and design thinking as well as HMI/HCI design principles and practices
Primary Level Salary Range: $152,900.00 - $229,300.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.Company Description
At Origin Precision Machining, we are building a Space Coast–based high-precision CNC machining firm specializing in tight-tolerance, multi-axis machining of many metals including titanium, Inconel, and aluminum components for aerospace, defense and advanced manufacturing applications.
Our mission is to establish a vertically integrated, AS9100-compliant, ITAR-ready machining operation designed from day one for quality, scalability, and long-term strategic growth. We are not building a job shop — we are building a precision machining platform engineered for flight-critical and mission-critical hardware.
This role is part of the ownership group and offers the opportunity to shape the company’s technical foundation from inception.
For more info reach out to
The Opportunity
We are seeking a Technical Partner to join the founding leadership team of Origin Precision Machining. This is not a traditional employment role.
This is a strategic partnership opportunity for a technically elite CNC machinist who wants to help build and own a high-performance aerospace machining company from the ground up.
You will be responsible for leading the technical direction of the shop, establishing and maintaining relationships with prime contractors, setting production standards and SOPs, and overseeing machining operations.
Your Impact
As a technical partner, you will:
- Develop the technical foundation of the machine shop
- Lead equipment selection, layout, and process development
- Establish manufacturing processes such as AS9100
- Drive first-article success on tight-tolerance aerospace hardware
- Be part of building scalable systems that transition from prototype to production
- Help position the company for aerospace and defense contracts
- Lead the integration of AI-driven tools across programming, machine maintenance, quality control, scheduling, and shop analytics to build a next-generation digital production environment.
Your decisions will directly shape the company’s operational excellence, reputation, and long-term enterprise value.
Core Responsibilities
Technical & Operational Leadership
- Lead setup, operation, and optimization of multi-axis CNC mills and lathes
- Program complex components using offline CAM software (Mastercam, NX, Esprit, etc.)
- Oversee EDM operations (wire and sinker), including AgieCharmilles platforms
- Develop machining strategies for tight-tolerance, high-value components
- Establish tooling standards, fixture strategies, and process documentation
- Drive first-article inspection readiness and repeatability
- Evaluate and implement AI-enabled CAM, toolpath optimization, and process simulation technologies.
- Develop data capture standards across machines to enable future AI-driven optimization and predictive maintenance.
- Build a digitally native shop floor using automation, analytics, and intelligent workflow systems from inception.
Systems & Compliance
- Build manufacturing processes aligned with AS9100 quality standards, and others
- Prepare the shop for ITAR and future CMMC readiness
- Implement GD&T standards per ASME Y14.5
- Develop internal work instructions and production documentation
- Support transition from prototype to production runs
Strategic & Growth Responsibilities
- Collaborate on capital equipment decisions and expansion planning
- Assist in vendor selection and outside processing management (heat treat, coating, grinding, etc.)
- Identify continuous improvement initiatives (Lean principles)
- Support quoting strategy and manufacturability analysis (DFM)
- Help recruit and mentor future machinists and programmers
Digital & AI Infrastructure Leadership
- Architect an AI-forward machining environment from day one.
- Identify opportunities for AI integration in:
(i) Toolpath optimization
(ii) Quoting and cost modeling
(iii) Quality inspection and anomaly detection
(iv) Machine monitoring and predictive maintenance
(v) Production scheduling and capacity planning
- Establish a scalable digital backbone (ERP/MES/QMS integration).
- Continuously evaluate emerging AI technologies relevant to advanced manufacturing.
Minimum Qualifications
- 10+ years of advanced CNC machining experience in aerospace, defense, or high-precision manufacturing
- Strong multi-axis machining experience (3–5 axis milling, turning)
- Experience with EDM (wire and/or sinker preferred)
- Deep understanding of blueprint interpretation and GD&T
- Proven ability to machine tight-tolerance components in difficult materials (titanium, Inconel, stainless alloys, etc.)
- Proficient in CNC programming using offline software such as UG, Esprit, or MasterCam.
- Experience with AgieCharmilles EDM machines and/or various CNC controls (Okuma, Fanuc, etc.).
- Proficiency in digital tools, including Windows and Microsoft Office applications. Knowledge of outside processing techniques (heat treat, plating, coating, EDM, grinding, etc.).
- Experience building setups from scratch and solving complex machining challenges
- Entrepreneurial mindset and desire to build long-term equity value
- Strong interest and working knowledge of AI-driven manufacturing technologies, automation systems, and digital production optimization.
Preferred Qualifications
- Industry certification, trade school training and/or degree in related field.
- Experience machining nickel-based stainless-steel alloys, copper, and titanium.
- Experience in AS9100-certified environments and ITAR-controlled manufacturing
- Prior leadership or supervisory experience
- Knowledge of tooling and fixture design
- Lean Manufacturing and/or Six Sigma exposure
- Experience supporting aerospace or defense primes
- Interest in long-term strategic partnership
Ideal Profile
We are looking for someone who:
- Thinks like an owner, not an employee
- Strategic partner
- Thrives in high standards and technical challenges
- Builds systems that deliver consistent, repeatable results across teams, machines, and production cycles.
- Operates with a disciplined understanding of the regulatory and quality demands inherent to aerospace work.
- Continuous improvement mindset and an intense curiosity for optimizing processes.
Compensation Structure
Compensation will be structured to reflect the strategic nature of this role includes:
- Equity participation
- Profit-sharing
- Performance-based incentives
- Competitive salary (structure negotiable)
Work Environment
- Startup growth environment with long-term scalability vision
- High standards for safety, precision, and professionalism
- Collaborative decision-making at the ownership level
Background Check
Due to the nature of aerospace and defense manufacturing, applicants must be:
- U.S. citizens or permanent residents
- Eligible to work in ITAR-controlled environments
- Required for all positions: Background Check
- Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
Equal Opportunity Statement
Origin Precision Machining is proud to operate as an Equal Opportunity and Affirmative Action Employer, dedicated to recruiting, keeping, and developing a skilled and committed work force. We select and advance individuals based solely on their skills, achievements, and capabilities. Our goal is to cultivate an environment that promotes confidence, fairness, and collaboration. We ensure that all eligible candidates and staff receive fair access to hiring, advancement, and all aspects of employment, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin or ethnicity, age, physical or mental disability, genetic information, military or veteran status, or any other trait safeguarded by federal, state, or local laws.
Affirmative Action and Disability Accommodation
Individuals seeking details about Origin Precision Machining’s Affirmative Action Programs, or those needing reasonable accommodations to engage in the application or interview procedure, should reach out to us at . Please note that this is a shared email account, so avoid sharing any private health details in your request.
As a Dealer Experience Specialist in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Proactive LIIVE Dealer Experience Specialist (DSX) is the single point of contact for the dealer assisting them in reducing the number of days down or vehicle off road (VOR) for fleet customers.
They will liaise with dealerships and subject matter experts as needed to resolve cases as quickly as possible and are empowered to make decisions using customer satisfaction tools to resolve dealer problems getting vehicles repaired and back on the road for fleet customers.
The Proactive LIIVE derives work from the Uptime Global System around Repair Order (RO) Case Management.
When a case arrives in the RO system, the Proactive LIIVE DSX will reach out to their designated dealer via a variety of channels to work the case to resolution.
The Proactive LIIVE DSX also assists dealers with the dealer to dealer (D2D) process of selling parts between dealers to expedite the handling of the RO process leveraging a variety of systems and resources.
The LIIVE DXS Pro-Active team provides support for small, medium and large-sized companies that rely on their vehicles being on the road not at the dealership.
Any delays getting the vehicle back on the road impact the bottom line of the fleet customer.
If the LIIVE DSX does not respond quickly and efficiently to get the vehicle back on the road, there is the potential loss of business for the client.
During a Typical Day, You’ll Act as the single point of contact for assigned dealer to completely work the case to resolution Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the dealer from their initial contact through case resolution Responsible for following up on cases at their assigned dealers to ensure the dealer responds appropriately to Repair Orders (RO).
Develop plan with the dealer for repair including assisting in the D2D process Tenaciously track down parts delay- escalate, monitor, and help resolve part delay issues; assist dealers who are selling parts between themselves.
Assist dealerships with warranty/ESP claims concerns Identify trends and report out on business improvement opportunities.
Process RAV uploads as required, including replacement, SCP and ESP requests Process Technical Assistance Requests when applicable and follow-up to ensure issue was resolved Process all vehicle Webform requests for those vehicles with repairs Act as a resource for product knowledge and service support Responsible for resolving dealer issues using all available resources, including, Subject Matter Experts’, Field Service Engineers, and Resolution Specialists Return all email and voice mail messages promptly and follow up with dealers on time Responsible for documenting dealer inquiries and concerns Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution DSX will be trained on processes which include understanding of local laws DSX will handle cases within client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, and Tech SME’s for case progression Keeping promises is critically important to success; the DXS must follow-up with assigned dealer on updates and timelines and update the RO system for the client.
What You Bring to the Role High School Diploma required; Associate or Bachelor’s degree preferred Experience 2 years’ experience in a Customer Relations Contact Center or hospitality industry 2 years’ experience relationship building preferably at the corporate level Knowledge of the automotive industry a plus Experience in a luxury field (hospitality or brand product) a plus High level of trust and integrity Strong verbal and written communication skills Detailed listening skills Disciplined to work independently Strong customer focus through developed interpersonal and relationship building skills Time management and prioritization skills to complete projects for fleet customers Exhibit strong follow up and organizational skills, in both verbal and written communication Ability to reach specified goals as set forth and meet performance expectations Conflict resolution skills – listen to the customer Exercise good service and business judgment with end goal of customer satisfaction Excellent English language, oral and written, with grammatical knowledge and etiquette Experience swaying the opinion of others through verbal and/or written correspondence Ability to work calmly under pressure Displays professionalism in demeanor, language and appearance Ability to blend personality with professional demeanor to provide comfortable conversation to resolve issues Use of technology for product resourcing to resolve customer issues Ability to work through multiple computer screens Typing Skills – ability to listen and capture information at the same time Knowledgeable in MS Office, Email Must be able to interact with all internal and external departments and contacts Must represent Percepta professionally with all customers and external organizations and contacts What You Can Expect Pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Customer Care Representative III in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.
What You Bring to the Role High School Diploma or equivalent 6 months Customer Service experience required Previous experience supporting customers through phone preferred Experience or interest in working with technology is preferred Experience with customer contact systems Adaptability and flexibility to work within different channels within the program as needed Solid computer skills, internet savvy, and experience using CRM software Ability to type and speak at the same time Strong problem solving, troubleshooting experience, resolving technical problems from start to finish Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization Experience working in the automotive or wireless telecommunications industry is an asset Strong customer service skills Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology Ability to advise and educate customers in a way they can understand
- possess patience to work through technical issues with non-technical customers Highly organized, detail oriented, and able to thrive in a fast paced, changing environment What You Can Expect Starting hourly rate of 15.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday-Friday: 8:30AM-5:30PM A Bit More About Your Role Promptly processes and answers/resolves customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns; educate the customer on client products and services.
Understand use of technology, scripts, and product knowledge.
Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner.
Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
Ensure that all customer contacts are properly logged into FMC360, the CRC’s contact system, to allow for an accurate historical view of customer’s contacts; manage follow-up log and audit documentation of customer files.
Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
Follow-up with the customer if required, to ensure the full resolution of the problem.
Recommends changes to departmental policies and procedures to improve support services provided to the customer, keeping the Team Leader informed of any issues as they arise.
Provides recommendations to Team Leader regarding the resolution of recurring problems.
Assists in formulation of problem-solving techniques for newly discovered issues.
Maintain exceptional product knowledge as it relates to technical support.
Remains knowledgeable of product and service offerings, current industry products and technologies.
Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique #LI-Onsite
Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.
Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.
What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.
Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.
Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.
Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.
Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.
What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.
Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.
Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.
Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
Job Title : Medical Assistant/Technician (Hospital Corpsman) Category / Component : Enlisted • Both Overview Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospitals, ships, and field units, gaining broad clinical, technical, and operational experience.
Key Responsibilities Perform emergency medical treatment for Sailors, Marines, and specialized units such as SEALs and Seabees; provide basic and emergency dental care and process dental X rays; serve as operating room technician and assist in surgery; administer preventive care and medications including immunizations and IVs; conduct physical exams and assist in diagnosing and treating diseases and injuries; maintain patient records, perform clinical tests, and support physicians and nurses in a wide range of specialties.
What to Expect Hands on patient care with shift work and possible on call duties; field training and deployments with Marine and expeditionary units and embarked medical departments on ships; continuous certification and recertification in areas such as basic life support, trauma care, and tactical combat casualty care; mix of clinic, ward, and field environments with rapid response in emergent situations and a strong emphasis on teamwork and readiness.
Work Environment Assignments in Navy hospitals and clinics, aboard aircraft carriers and other ships, with Marine units in garrison and field environments, and occasionally on submarines; work in exam rooms, wards, operating rooms, emergency departments, aid stations, and field medical sites; close integration with medical teams, line units, and joint or coalition partners.
Pathways, Training & Advancement Recruit Training followed by Hospital Corpsman A School at Fort Sam Houston, Texas; numerous advanced C schools that lead to Navy Enlisted Classifications in areas such as Independent Duty Corpsman, Fleet Marine Force, preventive medicine, surgical technology, respiratory therapy, pharmacy, radiology, laboratory, dental, and dive medicine; progressive professional development through leadership courses and warfare qualifications such as Fleet Marine Force and Surface, Aviation, or Expeditionary pins where applicable.
Direct enlistment into the Hospital Corpsman rating from civilian life; in service conversion for qualified Sailors from other ratings who meet screening and performance criteria; Reserve accession for prior service Hospital Corpsmen and select civilian medical professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by policy; high school diploma or equivalent; at least 17 years of age; interest in healthcare and willingness to work in clinical and field environments, potentially under stressful conditions; ability to meet medical, vision, and physical fitness standards required for medical and operational assignments.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.
