Information Technology For Development Jobs in Hoffman Estates, IL

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  The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
  Under the direction of the area supervisor, perform daily activities accurately and on time.
  
  Maintain a safe and professional environment.
  
  Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
  Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
  Maintains required records and documentation.
  
  Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  
  Job Requirements:
  
  Ability to provide quality, error free work in a fast-paced environment.
  
  Ability to work independently with minimal on-site supervision.
  
  Excellent phlebotomy skills to include pediatric and geriatric.
  
  Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
  Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
  Must be able to make decisions based on established procedures and exercise good judgment.
  
  Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
  Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
  Capable of handling multiple priorities in a high-volume setting.
  
  Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  
  Training locations may vary based on trainer availability.
  
  Required Education:
  
  High school diploma or equivalent REQUIRED.
  
  Medical training: medical assistant or paramedic training preferred.
  
  Phlebotomy certification preferred. Required in California, Nevada, and Washington.
  
  Work Experience:
  
  1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
  
  2 years in a Patient Service Center environment preferred.
  
  Customer service in a retail or service environment highly preferred.
  
  Keyboard/data entry experience.
  
  Additional Job Details:
  temp to perm
  
  

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• Analyze rejected electronic assemblies using test equipment, simulators, and troubleshooting methods
  
• Perform board-level diagnostics and determine root causes of product failures
  
• Troubleshoot complex electronic issues and recommend corrective actions
  
• Identify vendor defects vs. process-related defects
  
• Document findings and create detailed failure analysis reports
  
• Record failure data and clearly explain diagnostic conclusions
  
• Work independently and adapt to changing operational conditions
  
• Provide support for factory operations, including occasional weekend work
  

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• Associate's Degree in Electronics Engineering Technology required
  
• Bachelor's Degree preferred
  
• 1-3 years of experience in electronics troubleshooting or analysis
  
• Strong electronic and mechanical troubleshooting skills
  

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• Signal Generators
  
• Spectrum Analyzers
  
• Oscilloscopes
  
• Power Meters
  
• Modulation / Audio Analyzers
  

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• RF knowledge
  
• Ability to read and interpret electronic schematics (preferred)
  
• Experience with 2-way subscriber products (preferred)
  

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• 100% onsite presence required
  
• Steel-toe boots mandatory
  
• Ability to work in a fast-paced production environment
  

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• Orientation begins at 6:30 AM
  
• Temporary badge will be provided
  
• Immediate start with contract running through end of the year
  
• 30-minute interview (Google Meet or onsite - candidate preference required)
  

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• Potential contract extension beyond the end of the year
  
• Exposure to advanced electronics troubleshooting tools and techniques
  
• Opportunity to work in a dynamic manufacturing environment focused on continuous improvement
  

Overview:

The HR Assistant provides administrative and operational support to the Human Resources department, with a focus on payroll processing, benefits administration, onboarding support, and general office coordination. This role also assists with executive travel logistics and supports internal compliance and audit activities, including J-SOX documentation. Due to the sensitive nature of employee, payroll, and executive information handled, this position must uphold the highest standards of confidentiality, discretion, and ethical conduct at all times. This position is ideal for an organized, detail-oriented professional seeking a role in HR and administration.

Core Responsibilities:

• Assist with payroll processing, including data entry, timekeeping review, and payroll-related reporting.
• Support benefits administration, including enrollments, changes, terminations, and employee inquiries.
• Maintain accurate payroll and benefits records in HRIS and payroll systems.
• Assist with reconciliation of payroll and benefits invoices.
• Ensure confidentiality and compliance with company policies and applicable regulations.
• Assist with employee onboarding, including preparing offer packets, new hire documentation, and orientation materials.
• Maintain employee personnel files and HR documentation.
• Provide general administrative support to the HR Director and executive team.
• Perform general administrative duties such as filing, scanning, data entry, and document management.
• Answer and route inquiries professionally and efficiently.
• Assist with travel arrangements and modifications for executive team members.
• Assist with internal audits and compliance activities, including J-SOX documentation and controls support.
• Help collect, organize, and maintain audit-related records and evidence.
• Support internal process reviews and documentation updates.
• Adhere to corporate governance, internal controls, and compliance standards.
• Works closely with HR, Finance, and executive leadership.
• Assist in documenting HR, administrative, and cross-functional workflows and processes by collaborating with various divisions to ensure accuracy, consistency, and alignment with organizational standards.
• Serves as a point of contact for employee administrative questions.

Qualifications:

• High school diploma required; associate’s degree or coursework in HR, accounting, or business preferred.
• 3-5 years of administrative, HR, payroll, or office support experience.
• Basic knowledge of payroll and benefits administration.
• Strong organizational skills with high attention to detail.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell:

The Technical Trainer is responsible for providing high-quality training to customers on the proper use, maintenance, and operation of equipment. This role involves both classroom instruction and hands-on training to ensure customers can effectively utilize the equipment and software to maximize its performance, safety, and longevity. The trainer will also be tasked with creating training materials, maintaining training records, and assessing the effectiveness of training programs.

What you will be doing:

• Training Delivery
• Training Program Development and Execution
• Update and Create Training Documentation
• Customer Support

Key tasks and Responsibilities:

• Conduct on-site and/or virtual training sessions for customers on the proper use of equipment and/or software.
• Provide both theoretical and practical instruction on equipment operation, troubleshooting, and maintenance.
• Deliver training on safety procedures and best practices to minimize risk and ensure compliance.
• Adjust training methods to accommodate varying skill levels and customer needs.
• Design and develop training materials, including user guides, presentations, and e-learning modules.
• Regularly update training content to reflect changes in equipment technology, features, or industry standards.
• Ensure training programs align with company goals and customer requirements.
• Provide follow-up support to ensure customers are effectively implementing training and using equipment correctly.
• Assess customer understanding and competency through evaluations, assessments, and hands-on demonstrations.
• Collect feedback from customers to improve training effectiveness and content.
• Maintain accurate records of all training sessions, including attendance, assessments, and feedback.
• Track customer satisfaction and effectiveness of training initiatives.
• Stay up to date with the latest industry trends, equipment technologies, and training techniques.
• Participate in professional development opportunities and collaborate with other trainers to share best practices.

KPI’s:

• Training completion rate?
• Participant Satisfaction Score (PSS)
• Application of Skills in the Workplace - Measure how well trainees can apply the skills learned in the training
• Trainee Engagement Level
• Training Completion Rate
• Learning effectiveness?
• Training effectiveness
• Knowledge Retention Rate
• Number of Training Sessions Delivered
• Documentation generation and management

Key Skillset:

• Strong communication and interpersonal skills.
• Ability to simplify complex concepts for diverse audiences.
• Welcome a culture of improvement
• Bring project management expertise, especially in designing and implementing sustainable learning performance initiatives
• Proficient with training technologies, e-learning platforms, and MS Office Suite.
• Ability to lift and carry equipment as necessary.
• Willingness to travel to customer sites for training sessions

Your education & experience:

• 2-5 years of experience in training, preferably within an equipment or technical field.
• Willingness to travel domestically and internationally, complemented by a focus on setting goals and driving plans into action.?
• Hands-on experience with the equipment or products being trained on is highly preferred.

Company Overview

At Benjamin Moore, our success is attributable to the employees who dedicate their time and talents to the brand and exemplify our core values of openness, integrity, community, excellence, and safety. Benjamin Moore employees enjoy a competitive and well-rounded benefits package, career development options, business resource groups, and opportunities to come together and connect with colleagues. We facilitate growth, development, and purpose for all through an inclusive and engaging workplace.

Join us and be part of a brand that inspires creativity, innovation, and passion while supporting locally owned stores in 65 countries.

Click here to see how you can paint your future!

Job Summary

Benjamin Moore & Co. is currently looking for an ambitious and self-motivated National Account Representative to play a critical role in building relationships with our clients and be able to identify new opportunities to increase sales. You will oversee the development, implementation, and execution of the national account (NA) sales strategy in North America primarily focusing on the franchise painter segment, national account brands, and the architect and design (A&D) segment. Geographical coverage will include, but is not limited to, key franchisee painters, National Accounts, and A&D firms. This role covers the Central market, and the ideal candidate will be based within 30 miles of Carol Stream, Illinois.

Key Responsibilities

• Develop, pursue and maintain corporate National Accounts
• Directly engage with Franchisors, Franchisee Painters, and the A&D community on a one-on-one or group level to monitor the overall effectiveness in meeting their business needs and develop respectful business relationships that promote long-term brand loyalty and drive sales
• Strategize short & long-term goals for developing the Franchise Painter customer segment throughout North America. Strategies include evaluating opportunities, ways to increase customer experience, growing our business with existing customers, and working collaboratively with internal stakeholders, field sales, and retailers to identify new account opportunities that will result in sales growth.
• Foster relationships within the A&D community to grow the BM brand with a strong focus on firms that work with National Account opportunities.
• Drive engagement with Benjamin Moore HQ resources, retailers, field sales team, and key customer companies to monitor trends and competitive activity. This will direct the development and innovation of effective new programs and optimize existing ones to drive incremental business from NA customer segments.
• Work closely with the Sales Operations team members to support our customers
• Leverage technology and promote with end users
• Participate in industry events, trade shows, and networking opportunities to enhance brand visibility, grow our network and uncover new opportunities

Requirements

• Bachelor’s degree (BA/BS) or equivalent experience
• Minimum 5-7 years of recent B2B sales experience managing National Accounts in architectural coatings or adjacent trades (e.g., flooring, window treatments, building materials), with a proven ability to leverage existing client relationships.
• Demonstrated expertise in the National Account landscape, including client portfolios and market dynamics, with the ability to translate existing relationships into growth opportunities for a premium brand.
• Strong listening, sales, motivation, and leadership skills supporting the development, integration, and execution of National Account opportunities
• Ability to develop valued relationships remotely and in person
• Experience with complex sales cycles
• Effective skillset in the following areas: communication, problem-solving, negotiating skills, time management, training/presentations/public speaking & decision making
• Skilled business plan development, strategy & execution expertise
• Ability to travel overnight as needed,up to 50% of the time during high peak season
• Hands-on experience with CRM and account management systems
• Must reside in the desired geography or be willing to relocate

Compensation Philosophy

At Benjamin Moore, our brand represents excellence, and we strive to provide a comprehensive total rewards package to match. In addition to a competitive base salary, every exempt and non-exempt role in our organization is eligible for a performance-based annual raise and bonus in recognition of their efforts that contribute to the success of our organization. We conduct regular pay audits using external market data and internal comparisons to ensure our employees are compensated fairly and equitably.

The salary range listed herein refers to the amount the Company is willing to pay at the time of posting. The actual salary offer will be carefully considered based on a wide range of factors, including your skills, qualifications, experience, job location, and other relevant factors.

In addition to our monetary compensation package, Benjamin Moore provides a full range of benefits that are personalized to support you physically, financially, and emotionally, through both the big milestones and in your everyday life.

Benefits include, but are not limited to, the following:

• Medical/Dental/Vision

• 401 (k) match

• PTO starting at 3 weeks' vacation + (7) paid holidays and (5) personal days

• Employer-paid life insurance

• Tuition reimbursement

You can view the complete benefits package by clicking the following link:

, Inclusion + Social Impact

At Benjamin Moore, we don't just accept difference — we celebrate it, support it, and thrive because it benefits our employees, customers, and community. We remain steadfast in our commitment to cultivating an environment where all are provided the tools and opportunities to thrive in the workplace. Our efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence, and Safety.

Our Social Impact initiatives, including strategic partnerships, in-kind donations, and volunteerism, further amplify our ability to positively impact the lives of our stakeholders. We believe that fostering a culture of inclusion and belonging is the right thing to do and essential for our continued success.

Student Loan Repayment Assistance Program

Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee's student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law.

EOE

Benjamin Moore is an equal-opportunity employer that is committed to a culture of inclusion and belonging. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to these principles means all employment decisions are made based on qualifications, merit, and business needs.

Certified Flavor Chemist

Addison, IL | Fully Onsite (Mon–Fri, 7:30 AM–4:00 PM)

Full-Time / Permanent

$150,000–$180,000 base salary

Industry: Flavors & Ingredients

Department: Research & Development

Reports to: Senior Manager, Flavor R&D

About the Role

We are seeking a Certified Flavor Chemist to join our R&D team and play a key role in developing innovative, high-quality flavor solutions for food and beverage applications. This position partners closely with cross-functional teams and customers to bring flavor concepts from idea to commercialization—while ensuring regulatory compliance, quality, and performance excellence.

Key Responsibilities

• Formulate and develop new flavor profiles aligned with customer specifications, market trends, and application requirements
• Conduct sensory testing and performance evaluations using both qualitative and quantitative methods
• Collaborate directly with customers to advance and finalize flavor development projects
• Stay current on flavor industry trends, emerging technologies, and consumer preferences
• Partner with Quality and Regulatory teams to ensure compliance with safety, labeling, and allergen standards
• Maintain accurate formulation records, experimental data, and technical documentation
• Support product launches by collaborating with Product Development, Marketing, and Production teams
• Troubleshoot flavor-related challenges and optimize flavor stability and performance
• Provide technical guidance and training to internal teams and clients
• Work with suppliers to source high-quality raw materials and explore new ingredients
• Train and mentor Flavor Apprentices in preparation for Society of Flavor Chemists testing

Qualifications

• Bachelor’s degree in Food Science, Physical Sciences, or a related field
• Certified member of the Society of Flavor Chemists (required)
• 5+ years of professional flavor development experience
• Experience creating and scaling reaction flavors
• Strong knowledge of flavor ingredient labeling and regulatory requirements
• Hands-on pilot plant experience
• Excellent attention to detail with strong organizational and communication skills
• Ability to work independently and collaboratively in a fast-paced environment

Technical Skills

• Proficiency with Microsoft Office (Excel, Word, Access)
• Comfortable learning and using web-based systems
• Preferred experience with flavor formula entry systems such as Sage X3, E-Book File, or Product Vision

Physical & Work Environment

• Combination of office, laboratory, and production floor work
• Regular exposure to manufacturing environments, including odors, noise, and food allergens
• Ability to lift up to 20–30 lbs as needed
• Required use of PPE on the production floor, including steel-toed shoes, hair/facial hair nets, and lab coats

Why Join Us

• Work on innovative flavor solutions with real market impact
• Collaborate with experienced industry professionals in a hands-on R&D environment
• Competitive compensation and long-term career growth opportunity

Senior Legal Counsel

Step into a high impact role with Mitsubishi HC Capital America as a Senior Legal Counsel, where your commercial finance expertise, sharp judgment, and negotiation skills will directly shape complex lending and leasing deals. If you thrive on solving sophisticated legal challenges and partnering closely with the business, this opportunity is built for you.

HYBRID: 3 days/week in Itasca, IL

THE ROLE: STRATEGIC LEGAL PARTNER

As a Senior Legal Counsel, you will serve as a trusted legal advisor supporting commercial finance originations, regulatory compliance, supplier management, and day‑to‑day corporate legal needs. You’ll partner with leaders across Sales, Operations, Credit, Capital Markets, and the North American Legal Department to provide actionable legal guidance and ensure compliant, efficient business operations. You will play a key role in balancing legal risk with strategic business objectives while providing business oriented solutions.

KEY RESPONSIBILITIES:

Transactional Support

• Lead transactions for equipment loans, leases, and commercial financing arrangements
• Draft, review, and negotiate vendor program agreements, capital markets agreements, customer finance contracts, leasing contracts, loan agreements, and related commercial documentation
• Identify and mitigate legal and operational risks related to lending, leasing, and commercial finance products

Supplier Management & Third‑Party Risk

• Provide legal guidance on supplier onboarding, risk assessments, performance monitoring, and dispute resolution
• Partner with Procurement and Operations to mitigate risks tied to supplier agreements

Regulatory Monitoring

• Track and advise on U.S. federal and state regulations (commercial lending, leasing, consumer protection, data privacy)
• Collaborate with Compliance to integrate regulatory changes into policies, processes, and documentation

Compliance Support

• Support internal reviews, audits, and compliance inquiries
• Assist in drafting, implementing, and updating compliance policies and procedures

External Counsel Management

• Support selection and oversight of external counsel for transactions and litigation
• Ensure cost‑effective, high‑quality representation aligned with business needs

Department Operations

• Support legal technology, template management, and continuous process improvement
• Contribute to departmental workflow efficiency and operational standards

WHAT YOU BRING TO THE TABLE

• Juris Doctorate
• 5+ years of commercial finance legal experience, including equipment leasing, lending, and secured transactions
• Strong understanding of U.S. federal and state laws, UCC Articles 2 & 9, and commercial regulatory requirements
• Experience in litigation, restructuring, workouts, and distressed asset negotiations
• Proven contract drafting and negotiation experience across commercial finance sectors
• Ability to research and interpret laws, regulations, and case law, and provide practical guidance
• Strong communication and cross‑functional collaboration skills
• Skilled in drafting clear, enforceable agreements and refining contract templates
• Technology‑savvy with capability to leverage legal tech and AI tools
• Licensed and in good standing to practice law in Illinois, or eligible for in‑house counsel licensing
• Willingness to pursue professional development & CLE with emphasis on commercial finance and regulatory compliance
• Occasional travel for industry events and business site visits

COMPENSATION: $177,000 – $195,000; based on experience. This role is also eligible for a year-end bonus.

BENEFITS & PERKS

Experience a comprehensive package designed to fuel your personal and professional journey:

• Top-Tier Health & Insurance: Medical, dental, vision, life & AD&D with low premiums; prescription drug coverage
• Financial Security: 401K with immediate vesting and up to 4.5% match; RSP contributions day one; HSA contributions; flexible-spending accounts
• Time Off: Competitive vacation time, plus 10 scheduled holidays
• Wellness & Lifestyle: Annual fitness reimbursement; virtual fitness membership; Stress management tools; Employee Assistance Program for confidential support and coaching
• Professional Growth: Tuition reimbursement after one year; dedicated development budget
• Culture: Transparent, collaborative environment with a supportive, family-like team

MAKE A VISABLE IMPACT: Apply now or forward your resume directly to:

Mitsubishi HC Capital America is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, status, religion or belief, marital status, or pregnancy and maternity.

Gallagher's HR & Organizational effectiveness team provides expert guidance and hands-on support in HR, Recruiting, and Payroll to help organizations stay focused on achieving their strategic business goals.

MUST LIVE IN PROXIMITY TO Schaumburg, Illinois / No Sponsorship Available / NO H-1B's

General Overview:

Service Manager's primary responsibility is to oversee the activities and responsibilities of the service delivery team. While not directly involved in hands-on support, they are expected to provide guidance and oversight to the team, ensuring that service and support are delivered to clients in accordance with established agreements and performance standards.

The Service Manager reports to the Director of Operations. The Service Manager develops and refines our company's best practices.

As the Service Manager, you'll be responsible for managing the day-to-day operations of the service desk, overseeing the technical support team, maintaining client satisfaction, and driving continuous service improvement. You'll work closely with technical staff, account managers, and leadership to ensure we're consistently meeting service-level goals and client expectations.

Responsibilities:

• Manage the service delivery team's daily activities as well as the dispatch process of service requests

• Lead and manage the service desk team, providing guidance, coaching, and performance management

• Provide accurate reports and metrics to company management on KPIs for service delivery

• Drive problem investigations and resolution as required

• Develop and maintain documentation, processes, and SOPs for service delivery

• Oversee service scheduling, escalation, and client satisfaction

• Active role in the daily management of all service calls

• Ensure quality and profitable services are performed to the agreed SLA

• To ensure that systems, processes and methodologies are followed according to company guidelines

• Identify trends and develop strategies to support these trends

• Participate in strategic planning to scale service delivery as the company grows

• Assist in the development of technical roadmaps for technical staff to fill knowledge gaps

• Build relationships with clients and participate in necessary client meetings (Pre & Post Sales)

• Support onboarding and offboarding of new team members

Experience Required:

• Knowledge and experience in cross-functional management methods and techniques

• Some knowledge of IT applications, processes, software, and equipment

• Strong organizational, presentation, and client service skills

• Skill in strategic planning with an ability to think ahead and plan over a 6–12-month time span

• Skill in planning and preparing written communications

• Skill in leading people and getting results with a strong client orientation

• Ability to multitask and adapt to changes quickly

• Ability to work in a team and communicate effectively

• Service awareness of all organizations' key IT services for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide IT services

• Familiarity with ITIL best practices or similar service management frameworks

• Previous experience as a Service Manager at an MSP.
• Bachelor's or associate degree in computer-related fields is a plus.

The Cook County Outreach Coordinator reports to the Cook County Programs Manager and works collaboratively with other Outreach Coordinators. This role focuses on community-based outreach to provide education on harm reduction strategies, naloxone, and overdose prevention, while building trusting relationships with people who use substances. The Outreach Coordinator also provides peer-based support, drawing on lived experience to reduce harms associated with substance use and connect individuals to resources and support.

Primary Duties & Responsibilities

• Identify areas of greatest need across Cook County on the street and within existing services (such as our Mobile Outreach Program) to connect with participants and distribute harm reduction supplies
• Provide peer-based support to participants through rapport building, recovery coaching, harm reduction–informed interventions, and referrals, using lived experience to support participant-defined goals and reduce harms associated with substance use.
• Assist with stocking, maintaining, and delivering harm reduction inventory
• Accurately log and report data collected during outreach
• Provide on the spot training and education in harm reduction, overdose response, and distribute naloxone, the opioid overdose reversal medication across the county
• Identify and collaborate with a range of organizations and entities including but not limited to treatment providers, housing providers, social service organizations, healthcare providers, businesses, government agencies, etc to scale up access to naloxone
• Develop and implement substance use prevention programs targeted at the community
• Develop and deliver professional education and trainings for community members, professionals, students, and the general public on overdose recognition and response, naloxone administration, substance use, and harm reduction practices
• Identify, build, and maintain relationships with community resources—including treatment providers, housing programs, social services, food access programs, and other supports—to develop partnerships and serve as referral and warm handoff resources for participants with identified needs
• Identify and develop safety plans with participants who are at increased risk of overdose
• Assess community needs in collaboration with participants and report to Program Manager to help develop appropriate programs
• Maintain confidentiality and HIPAA compliance at all times
• Identify and maintain appropriate communication with team regarding issues, observations, and opportunities
• Perform other duties as assigned

Qualifications

The Cook County Outreach Coordinator must be a person of lived experience preferably with at least 2 years in recovery/remission from substance use disorder. Bilingual in Spanish a plus. They will preferably also have a minimum of two years' relevant work experience in substance use disorder, mental health, public health or social work. This candidate will demonstrate the following qualifications:

• Minimum of two years' relevant work or lived experience in substance use disorder, mental health, public health, or social work; preferably be a person with at least 2 years in recovery/remission from substance use disorder
• Demonstrated understanding of and commitment to harm reduction principles and practices
• Direct service delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs and community support systems
• Demonstrated knowledge in the areas of safer drug use, addictions, safer sex, sex work, HIV/AIDS, hepatitis C, mental health, etc.
• Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques
• Demonstrated knowledge of social justice, health promotion and public health approaches and models of social support and health care
• Must comply with all Live4Lali policies and procedures, including, but not limited to the Risk Management Guidelines
• CPR and Basic first aid certification preferred
• Proficiency in technology, including Google Drive, Zoom, Microsoft Office Suite, and database entry
• Valid driver's license, proof of insurance, and reliable transportation
• Ability to drive our Mobile Outreach vehicle, and be cleared to be insured under the vehicle policy
• Feel comfortable driving 30-60 miles per day to serve the population
• Passionate about Live4Lali's mission with knowledge of substance use disorder and the overdose crisis. Interest in authentic work with diverse communities and commitment to advancing anti-stigma efforts
• Demonstrated ability to establish rapport with a diverse range of clientele including individuals who are actively using substances and living with significant health challenges
• Excellent communication and interpersonal skills required to work effectively with co-workers, clients, community, and other service providers
• Demonstrated understanding of the importance and role of people who use drugs in the development, delivery, and evaluation of services intended to benefit them
• Ability to problem solve complex issues with creativity, flexibility and assertiveness
• Self-motivated, goal-driven with a "can-do" attitude
• Ability to work independently and as part of a team, to prioritize and handle multiple tasks, and to work independently in a high-pressure environment
• Excellent interpersonal skills with cross-cultural sensitivity
• Able to multitask and meet deadlines in a fast-paced environment

Work Environment and Schedule

The Cook County Outreach Coordinator position is based out of our Arlington Heights office and requires regular travel to multiple community locations. Due to the dynamic nature of street-based and mobile outreach work, this role operates on a flexible and evolving schedule that does not follow a traditional 9:00 a.m. – 5:00 p.m. workday. Hours may include evenings or weekends and will adjust as programs expand and community needs shift. The position requires a full-time commitment of 40 hours per week, with days and times adaptable and open to negotiation for the right candidate.

This position is primarily in-person, with responsibilities divided between outreach in the community and office-based work; occasional opportunities for remote work may be available as approved by your manager.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview

The Kane/DuPage Counties Outreach Coordinator reports to the County Programs Manager and works collaboratively with other Outreach Coordinators. This role focuses on community-based outreach to provide education on harm reduction strategies, naloxone, and overdose prevention, while building trusting relationships with people who use substances. The Outreach Coordinator also provides peer-based support, drawing on lived experience to reduce harms associated with substance use and connect individuals to resources and support.

Primary Duties & Responsibilities

• Identify areas of greatest need across Kane/DuPage Counties on the street and within existing services (such as our Mobile Outreach Program) to connect with participants and distribute harm reduction supplies
• Provide peer-based support to participants through rapport building, recovery coaching, harm reduction–informed interventions, and referrals, using lived experience to support participant-defined goals and reduce harms associated with substance use.
• Assist with stocking, maintaining, and delivering harm reduction inventory
• Accurately log and report data collected during outreach
• Provide on the spot training and education in harm reduction, overdose response, and distribute naloxone, the opioid overdose reversal medication across the county
• Identify and collaborate with a range of organizations and entities including but not limited to treatment providers, housing providers, social service organizations, healthcare providers, businesses, government agencies, etc to scale up access to naloxone
• Develop and implement substance use prevention programs targeted at the community
• Develop and deliver professional education and trainings for community members, professionals, students, and the general public on overdose recognition and response, naloxone administration, substance use, and harm reduction practices
• Identify, build, and maintain relationships with community resources—including treatment providers, housing programs, social services, food access programs, and other supports—to develop partnerships and serve as referral and warm handoff resources for participants with identified needs
• Identify and develop safety plans with participants who are at increased risk of overdose
• Assess community needs in collaboration with participants and report to Program Manager to help develop appropriate programs
• Maintain confidentiality and HIPAA compliance at all times
• Identify and maintain appropriate communication with team regarding issues, observations, and opportunities
• Perform other duties as assigned

Desired Qualifications

The Kane/DuPage Counties Outreach Coordinator must be a person of lived experience preferably with at least 2 years in recovery/remission from substance use disorder. Bilingual in Spanish a plus. They will preferably also have a minimum of two years' relevant work experience in substance use disorder, mental health, public health or social work. This candidate will demonstrate the following qualifications:

• Minimum of two years' relevant work or lived experience in substance use disorder, mental health, public health, or social work; preferably be a person with at least 2 years in recovery/remission from substance use disorder
• Demonstrated understanding of and commitment to harm reduction principles and practices
• Direct service delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs and community support systems
• Demonstrated knowledge in the areas of safer drug use, addictions, safer sex, sex work, HIV/AIDS, hepatitis C, mental health, etc.
• Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques
• Demonstrated knowledge of social justice, health promotion and public health approaches and models of social support and health care
• Must comply with all Live4Lali policies and procedures, including, but not limited to the Risk Management Guidelines
• CPR and Basic first aid certification preferred
• Proficiency in technology, including Google Drive, Zoom, Microsoft Office Suite, and database entry
• Valid driver's license, proof of insurance, and reliable transportation
• Ability to drive our Mobile Outreach vehicle, and be cleared to be insured under the vehicle policy
• Feel comfortable driving 30-60 miles per day to serve the population
• Passionate about Live4Lali's mission with knowledge of substance use disorder and the overdose crisis. Interest in authentic work with diverse communities and commitment to advancing anti-stigma efforts
• Demonstrated ability to establish rapport with a diverse range of clientele including individuals who are actively using substances and living with significant health challenges
• Excellent communication and interpersonal skills required to work effectively with co-workers, clients, community, and other service providers
• Demonstrated understanding of the importance and role of people who use drugs in the development, delivery, and evaluation of services intended to benefit them
• Ability to problem solve complex issues with creativity, flexibility and assertiveness
• Self-motivated, goal-driven with a "can-do" attitude
• Ability to work independently and as part of a team, to prioritize and handle multiple tasks, and to work independently in a high-pressure environment
• Excellent interpersonal skills with cross-cultural sensitivity
• Able to multitask and meet deadlines in a fast-paced environment

Work Environment and Schedule

The Kane/DuPage Counties Outreach Coordinator position is based out of our Arlington Heights office and requires regular travel to multiple community locations. Due to the dynamic nature of street-based and mobile outreach work, this role operates on a flexible and evolving schedule that does not follow a traditional 9:00 a.m. – 5:00 p.m. workday. Hours may include evenings or weekends and will adjust as programs expand and community needs shift. The position requires a full-time commitment of 40 hours per week, with days and times adaptable and open to negotiation for the right candidate.

This position is primarily in-person, with responsibilities divided between outreach in the community and office-based work; occasional opportunities for remote work may be available.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance