Information Technology For Development Jobs in Henrietta, NY

Key Account & Product Manager

Are you an electrical engineer with experience in technical product management and/or business development?

Our firm has been retained by a 30-year US business that produces critical electronic technology utilized by the semiconductor and automotive industries. Located in Rochester, NY, the company has enjoyed steady growth and is backed by a billion-dollar international organization.

The territory is global, with 70% of customers located in Asia. Travel is about 25%. Compensation ranges from $110-130k, not counting profit-sharing, 401K contribution, paid holidays, and very generous PTO and healthcare benefits.

What's great about this position?

• A strategic role with direct impact on product and business growth.

• High level of autonomy and ownership within a global environment.

• Collaboration with international teams across engineering, marketing, and sales.

• Opportunities for professional development and career growth.

In this role, you'll wear three "hats":

Key Account Management

• Serve as primary contact for key customers within the assigned product line.

• Build and maintain long-term customer relationships, ensuring high satisfaction and customer retention.

• Understand customer requirements, applications, and future needs; translate these into product and business opportunities.

• Coordinate internal teams (engineering, operations, quality, supply chain) to resolve customer issues and manage complex technical inquiries.

• Lead contract negotiations, pricing discussions, and commercial agreements.

Business Development & Market Analysis

• Identify new market opportunities, applications, and customer segments for the product line.

• Conduct market research and competitive analysis to assess trends, technological shifts, and market drivers.

• Develop business cases and contribute to strategic growth plans.

• Monitor sales performance, revenue growth, and margin development for the product line.

• Support regional and global sales teams with market insights and product expertise.

Product Management

• Define and execute the product line strategy in alignment with customer and market needs.

• Drive product roadmap activities in collaboration with R&D, engineering, and manufacturing.

• Support product lifecycle management: introduction, phase-out, and portfolio optimization.

• Develop customer-facing product materials such as brochures, presentations, and technical guides.

What are we looking for?

Education & Experience

• Bachelor’s or Master’s degree in Electrical Engineering, along with Master of Business Administration (MBA) is a plus.

• 5+ years of experience in product management, key account management, or business development—ideally in a technical/industrial environment.

• Proven track record in managing technical customers or product portfolios.

Skills & Competencies

• Strong technical understanding and ability to explain complex concepts to non-experts.

• Excellent communication and relationship-building skills.

• Analytical mindset with competence in market and competitive analysis.

• Commercial awareness and negotiation skills.

• Ability to work cross-functionally in international, matrix organizations.

• Strong organizational and project management capabilities.

• Solid writing skills for creating digital and marketing content.

• Business-fluent English; additional languages beneficial.

Engineering Project Coordinator

Are you a highly organized individual with a passion for engineering projects? Our company is seeking a dedicated Engineering Project Coordinator to join our team. As a crucial link between engineering, sales and marketing teams, you will play a pivotal role in facilitating the smooth execution of engineering projects from inception to completion. This role offers a unique opportunity to leverage your organizational skills and engineering knowledge to ensure projects stay on track, deadlines are met, and objectives are achieved. If you thrive in a fast-paced environment and enjoy working collaboratively to drive project success, we encourage you to apply and become an integral part of our dynamic team.

About the Company

Connection Technology Center (CTC) is the global leader in the design & manufacture of cutting-edge vibration analysis hardware for machine condition monitoring. As a family-owned & operated business for 30 years, we are proud to play a crucial role in preventing operational disruptions, financial losses, and safety concerns for heavy industry. From small scale manufacturing to Fortune 500 companies in Paper & Pulp, Auto & Steel, Food & Beverage, Pharmaceutical, Mining and many more, our mission is to create products that help ensure seamless operational uptime and contribute to a safer, more efficient manufacturing future.

Main Responsibilities

Project Planning and Scheduling:

o  Assist in the development of project plans, timelines, and schedules.

o  Coordinate with project managers and team members to ensure alignment with project objectives and deadlines.

Resource Management:

o  Allocate resources, including personnel, equipment, and materials, to support project activities.

o  Monitor resource utilization and identify any potential bottlenecks or constraints.

Documentation and Reporting:

o  Maintain accurate project documentation, including project plans, meeting minutes, and progress reports.

o  Prepare regular status updates and reports for project stakeholders.

Communication and Coordination:

o  Serve as a central point of contact for project-related inquiries and communications.

o  Facilitate communication between project team members, clients, vendors, and other stakeholders.

Quality Assurance:

o  Ensure adherence to project quality standards and requirements.

o  Conduct quality reviews and inspections to verify compliance with project specifications.

Change Management:

o  Manage change requests and modifications to project scope, schedule, or resources.

o  Assess the impact of proposed changes and communicate updates to relevant stakeholders.

Requirements

o  Bachelor’s degree in Engineering, Project management, or related field.

o  Proven experience in project coordination or management within the engineering industry.

Knowledge, Skills, and Abilities

o  Excellent organizational and time management skills.

o  Strong attention to detail and accuracy.

o  Proficiency in project management software.

o  Effective communication and interpersonal skills.

o  Ability to adapt to changing priorities and work in a fast-paced environment.

o  Must be able to work individually as well as in a small team environment.

Work Location

This in-person position will work out of the Victor, NY facility.

Salary Range: $55,000 - $65,000

Benefits

• Health Insurance
• Dental Insurance
• Vacation Time
• Sick Leave
• 401K plan with Employer Match
• Summer golf membership to Bristol Harbour Private Golf Course 

How to Apply

Please apply here: Technology Center (CTC) is an equal-opportunity employer. NYS law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity, prior conviction records, prior arrests, youthful offender adjudications or sealed records unless based upon bona fide occupational qualification or other exception, or any other protected characteristic as outlined by federal, state, or local laws.

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• Specific Responsibilities Duties are listed based on the estimated % of time Responsibilities Acts as the Ergonomic Specialist for corporate and field locations.
  
• Conducts on-site and telephonic assessments of employees' workstations as needed to address discomfort and reduce the risk of injury.
  
• Coordinates companywide network of safety representatives including recruitment recognition and creation and implementation of a robust communications strategy.
  
• Serves as company champion driving this initiative.
  
• Keeps records of ergonomic discomfort and at work injuries to ensure safety/ergonomics issues are addressed to completion and to provide data for Safety Program improvement efforts.
  
• Proactively develops and implements strategies and techniques to reduce ergonomic discomfort workers' compensation cases and absenteeism.
  
• Enters and maintains accurate LOA data into the appropriate databases to ensure compliance with absence management laws.
  
• Coordinates with internal IT Department when needed to restore access for employees who have returned from leave.
  
• Generates letters to employees on leave informing them of their rights and responsibilities under the Americans with Disabilities Act (ADA).
  
• Assists the employee and supervisor in return-to-work placement to support stay at work/return to work initiatives.
  
• Initiates ergonomic referrals to accommodate a physical restriction and assist in returning the employee to work.
  
• Responds to incoming team emails queue calls voice mails and faxes with first call resolution.
  
• Maintains copy of all communications in employee's file.
  
• Sends manager surveys to leaders whose employees recently returned to work.
  
• Analyzes responses to provide recommendations.
  
• Contacts managers who request follow up call.
  
• Provides guidance and procedural practices to internal and external partners to collaborate and assist in the daily operations of the LOA department including statutory state wage confirmation requests and all other leave and wage verification requests.
  
• Assists in the development of reports and tools to partner with Benefits and HR partners to make decisions concerning employment status and program enhancements.
  
• Initiates test plan as needed for Oracle HRIS system updates.
  
• Utilizes various Business Objects reports to identify necessary updates and coordinate reporting changes with the HR systems support group.
  
• Submits weekly membership file/eligibility lists to disability vendor and ensures the accuracy of the reports that are used as the basis for wage replacement to employees on LOA.
  
• Keeps abreast of legislative changes and industry trends in the disability and leave management administration.
  
• Maintains Absence Management employee and supervisor communications resource tools and check lists which include but are not limited to template letters and the company intranet.
  
• Oversees Driver Safety Program and other health and safety initiatives.
  
• Works cross-functionally within wellness and safety team including implementation of programs and events and processing of workers compensation claims.
  

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• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

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• Experience in leave of absence management including the Americans with Disabilities Act (ADA) and state/federal family leave provisions.
  
• Preferred 2 years of experience in welfare benefits or general HR experience.
  
• Preferred 1 year of experience in safety and ergonomics.
  
• Preferred Skill/Ability Strong verbal communication and listening skills.
  
• Demonstrated analytical skills.
  
• Demonstrates project management skills.
  
• Excel Word and Oracle experience.
  

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• Desired License/Certification Certified Office Ergonomics Evaluator- 1 year preferred
  

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• Deliver quality customer service to clients via phone, e-mail, chat, and other modes of communication including documentation of all interactions.
  
• Timely follow up on outstanding items to ensure resolution of issue in alignment with the Client's Service Level Agreement (SLA).
  
• Develop and maintain working knowledge of Clients products, policies, and procedures.
  
• Maintains prioritization and organization of assigned tasks with a significant focus daily, time-sensitive duties.
  
• Responsibilities may vary based on assignment and may include internal or external client support, completion of payments and filings, assisting clients with tax agency account registrations or related tasks, tax notice research through resolution, data entry, spreadsheet creation, and data verification.
  
• May use systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office products; existing knowledge is helpful but not required.
  
• Demonstrate Clients values of integrity, service, innovation, partnership, accountability, and respect.
  
• Other duties as assigned.
  

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• High School graduate or equivalency.
  
• 2+ years of working experience.
  
• Payroll or tax experience preferred.
  
• Attention to detail with focus on accuracy, completeness, and timeliness.
  
• Strong written and verbal communication skills.
  
• Ability to manage multiple systems and tasks simultaneously.
  
• Excellent customer service and interpersonal skills.
  
• Ability to work independently and prioritize in a high-volume, deadline-driven environment.
  
• Familiarity with online knowledge bases and research tools.
  

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• Under close supervision, performs various financial or accounting duties of moderate complexity.
  
• Reviews, codes, and enters information into applicable financial system to ensure accurate sub-ledger data feeds to the general ledger.
  
• Provides first level response to all inquiries via email, mail, and phone in accordance with department policy to ensure quality service standards are met.
  
• Researches, reconciles, and analyzes data within designated group to ensure financial and quality standards are met.
  
• Generates and provides reports to Supervisor and/or Accounts Receivable Operations Specialist II or III to ensure accuracy of data and compliance with both client policies and Sarbanes Oxley.
  
• Engages in monthly team and department meetings to ensure continued technical and self-development. Prepares and presents specific topics if requested.
  
• Verifies the completeness and consistency of accounting or financial transactions to ensure that controls and policies are being met.
  
• Trains new employees and cross-trains existing employees on daily operational functions to ensure that technical skills are transferred consistently.
  
• Writes and reviews department procedures to ensure procedures are up to date and accurate. Recommends changes if necessary
  

GENERAL RESPONSIBILITIES:

The Senior Quality Engineer is responsible for overall product quality and compliance with ISO 9001 standards. This role will be responsible for developing and maintaining the Quality Management System and leading quality assurance activities throughout the product lifecycle

SPECIFIC RESPONSIBILITIES:

• Develop, implement and maintain the Quality Management System (QMS) in accordance with ISO 9001 standards.
• Ensure continuous improvement of the QMS through regular audits, reviews, and updates.
• Lead quality assurance activities throughout the product lifecycle, from design to manufacturing and post-production.
• Establish and monitor quality metrics and KPIs to assess product quality and performance.
• Identify areas for improvement in manufacturing processes and lead continuous improvement initiatives.
• Implement corrective actions (CAPA) based on root cause analysis.
• Prepare and maintain quality documentation, including inspection plans, work instructions, and standard operating procedures (SOPs).
• Collaborate with engineering, manufacturing, and supply chain personnel to implement product changes for current and next generation products. Maintain documents at various product stages ranging from the creation of part numbers to the release of products for manufacturing.
• Ensure compliance with applicable regulations, industry standards, and customer requirements.
• Review and maintain product manuals and labeling in coordination with Engineering, Sales, and Safety Agencies.
• Conduct training sessions for manufacturing personnel on quality standards, processes, and best practices.
• Act as the customer interface on quality-related issues, providing timely resolutions and maintaining strong relationships.
• Gather customer feedback to drive product improvement and quality improvements.

QUALIFICATIONS:

• Bachelor’s degree in Electrical Engineering, Industrial Engineering, Quality Engineering, Manufacturing Engineering, or a related field.
• At least 5+ years of experience in quality engineering or a similar role in a manufacturing environment.
• Certification as an ISO 9001 Lead Auditor or similar quality management certification is preferred.
• Strong knowledge of general manufacturing, quality control, and lean principles.
• Skilled in MS Word and Excel.
• Experience with SAP preferred.
• Must be detail oriented and organized in reviewing information, identifying issues, evaluating options and proposing solutions.
• Clear and organized written and verbal communication.

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• Accurately post all incoming cash to the correct client accounts and invoices based on remittances provided.
  
• Ensure all cash is processed and posted within the same business day.
  
• Verify that all invoices have appropriate backup documentation and seek clarification on any discrepancies.
  
• Follow up with internal teams to resolve missing or incorrect information.
  
• Research, reconcile, and analyze all data received to ensure financial accuracy and compliance with company standards.
  
• Maintain consistency and accuracy in accounting and financial transactions, adhering to internal controls and policies.
  
• Monitor for and help identify potential fraudulent activity during verification processes.
  

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• Minimum 2 years of Accounts Receivable experience (high-volume cash application experience preferred).
  
• High school diploma required
  
• Strong understanding of accounting principles, particularly in accounts receivable processes.
  
• Proven ability to manage a high volume of payments efficiently and accurately.
  
• Proficient in Microsoft Excel and other accounting systems/software.
  
• Excellent verbal and written communication skills.
  
• Strong analytical, organizational, and time management skills.
  
• Detail-oriented, customer-focused, and able to work under pressure with minimal supervision.
  

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• High school diploma required.
  

Job Title: Project Manager

Location: 800 Lee Rd, Rochester NY 14623 (100% on site)

Duration: 3+ Months Contract to Hire

Hours: M-F, 8a-5p

Job Responsibilities

• Provides construction management, architectural design, and code compliance support in the Facilities Management group.
• Coordinates work of contractors and interfaces with customers to accommodate program requirements.
• Typical projects include building renovations, capital infrastructure improvements, equipment installations, and associated site work to support the relocation or expansion of personnel and assets in support of changing business needs.
• Responsibilities cover all phases of project management including evaluation of requirements, estimating, scheduling, budget management, design oversight, construction management, and project closeout.
• Role is customer focused, metric driven, and has an expectation of value engineering, process efficiencies, and cost improvements.
• Utilizes business operating systems to deliver continuous improvement and operational excellence to all aspects of the department.
• Manages several projects at one time, having sole responsibility for large to small projects and supporting additional projects as a team member, engineering, or construction management resource.
• Works in a diverse and changing environment supporting many internal and external customers simultaneously.
• Works closely with Facilities Maintenance and Operations teams.
• Supports the development of capital and expense budgets for the corporation.
• Ability to obtain a U.S. security clearance.
• May require up to 30% travel as needed.

Responsibilities

• Develops, tracks and manages project budget, project plans, timelines and scope
• Manage project resources including procuring project staff, developing, motivating, coaching and advising
• Partner closely with other members of functional†project†teams to define business requirements
• Lead teams of developers in the delivery of high-quality software solutions that meet business needs
• Define test plans and ensure that products are defect free before User Acceptance Testing
• Facilitate the User Acceptance Testing process, developing rollout plans and procedures
• Prepare and present cost-benefit analyses
• Ensure appropriate systems development and project management processes are being utilized
• Make presentations to steering committees or project sponsors

Qualifications

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required
• 5-7 years experience
• Proven project management experience
• People management and team building skills
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Strong ability to assess risk and apply management principles to technology applications/products and business functions
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

Commercialization Manager

LOCATION: COE

SUMMARY: This role provides cross-functional execution and support that drive APC performance and optimizes our business processes between finance, plant operations, R&D, supply chain, demand & production planning.

Lead and ensure that projects meet established success criteria in a timely manner. Provide continuing technical support for existing brands. Manages tasks and activities associated with the commercialization of new products or technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Monitors status of key deliverables.
• Works with stakeholders to resolve unexpected events as necessary, while ensuring successful deliverable dates occur as scheduled.
• Interact with R&D teams, functional support and geographic managers to consider and plan for commercialization support.
• Produce weekly reporting and plans that capture upcoming milestones, events and key deliverables.
• Partner with Leadership to set the business technology agenda, closing the gap between translating the business needs into suitable technology solves.
• Ensure on-time delivery of roadmap via effective project & stakeholder management.
• Develop and deliver timely and concise training sessions with appropriate materials to ensure clear understanding of new enhancements / features / or systems for Global Commercialization.
• Manages Customer Service Group.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous experience and strong mind set in Customer Service, continuous improvement and change management.

Requires exemplary oral and written communication skills to influence and negotiate timetables, solutions to technical problems and design modifications, costs, and technical concepts to leadership. Organizational Leadership and Change Management.

Act as the voice of the customer by understanding how our products fit into customers' needs and business processes.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.S.) or equivalent from two-year college or technical school; or equivalent, 5-10 years of Customer Service Management Technical operations management and/or Development and business experience. Combination of education and experience preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. While doing inventory you stand, climb, stoop frequently. While putting parts away you lift parts that usually weigh 1lb. to 35lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

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Scope of Position:

· Senior project manager to support various projects for Company Advanced Optics (AO) division.

· Responsible for leading technical teams and working with internal and/or external customers to define and execute programs and meet customer needs.

· Defines and executes overall program plans, including project schedules, budgets, and people resource needs, to enable programs to scale appropriately in each stage to meet technical, schedule, and cost targets.

· Drives progress from initiation through delivery, reconfirming each program's value proposition at each stage, and recommending the progression (or elimination) of programs at each stage to leadership, as appropriate.

· Constantly monitors for changes in customer requirements/scope or other assumptions and determines the impact on program strategy, business case, business model, predicted level of risk, resource requirements, speed, and value proposition.

· Works with customers during each stage to keep them engaged, to manage the scope of programs, and to interpret their perception of the product being developed.

· Sets key program messages and manages the information flow related to program direction, issues, needs, and progress with key program constituencies including business leadership, corporate leadership, customers, and team members.

· Develops and manages a compelling business case (including P&L and balance sheet implications) and value proposition for the product relative to the division's strategy, market needs, and competition.

· Identifies commercial, technical, and manufacturing levers to improve the program's business case.

· Oversees product testing and evaluation to confirm the initial value proposition, build fundamental understanding of the technology that enables continue differentiation, and ensure manufacturing implementation of requirements are met.

· Identifies potential origins of strategic control, ensures that intellectual property is protected.

· Utilizes Company Tollgate process to direct program activities.

Required Education:

· BS in Engineering - Optical, Mechanical or related field (or experience in optics) (preferred), Associate's Degree with significant relevant experience (minimum).

Required Years and Area of Experience:

· 5-7+ years with proven record of executing technical programs

Required Skills:

** · Project management / leadership **

· Ability to lead technical teams in resolution of problems and execution of strategy

· Ability to interact with customers, building strong relationships for success

** · Ability to work cross functionally (commercial, technical, technology) **

· Able to track and manage program spending, revenue, resources & schedule

**· Proficient use of Microsoft Office Tools (PowerPoint, Excel, Word, Project)**

· Able to set project direction using project management tools (i.e., MS Project, risk assessment, scope management, etc.)

** · Able to make sound decisions by blending analytical thinking with practical judgment **

· Ability to discern technical approaches by asking the right questions of the team

· Strong formal and informal communication skills

· Ability to articulate clear direction, risks and program purpose across multiple organizational levels (management to project team)

· Able to define, prioritize & defend milestones

· Applies appropriate process discipline / process controls, including modeling the appropriate behaviour to their teams

Desired Skills:

· MS degree or higher in optics

· Ability to assist in the organization of systems for program management

· Familiarity with Company innovation process

· Knowledge and experience working with the S&T organization or other research groups

· Experience with Stage 3 to Stage 5 transfer to manufacturing

· Experience with SAP/manufacturing environment

Soft Skills (Communication/Team/Leadership):

· Ability to articulate clear direction and program purpose

· Entrepreneurial attitude and approach toward the creation of new programs

· Creative problem solver

· Desire to create products and processes that grow the AO platform

· Process discipline oriented. Follows established protocols and processes. Evaluates opportunities for improvements.

· Organized, rigorous attention to detail. Self-starter/motivated

· Experience leading internal or external technical teams in the creation of new products or services. Demonstrated ability to work with customers is a strong advantage.