Information Technology For Development Jobs in Ewing, NJ

Kinsley Power Systems, one of the largest generator distributors and service providers in the northeast, is seeking an Operations Supervisor. The Operations Supervisor is responsible for providing overall supervision, coordination, parts, warehouse and administration of the operations/service function, in order to meet the objectives of the company's overall business plans and strategies.

Key Responsibilities:

• Supervise day-to-day Operations for the assigned branch; provide backup support to other locations as needed
• Support the Operations Manager by leading Operations staff (Field Service Technicians and service support), including hiring, coaching, training, and performance management
• Drive operational efficiency, productivity, and adherence to company policies, procedures, and safety standards
• Develop, monitor, and improve workflows and processes to ensure high-quality service delivery
• Support after-hours emergency service operations
• Analyze branch operations, workflows, and schedules to optimize performance
• Support financial performance by assisting with budgeting, P&L review, reporting, and annual business planning
• Oversee parts, warehouse, and logistics activities including receiving, shipping, staging, and supplier coordination
• Support field technicians with parts lookups, compatibility, quotes, and inventory availability
• Perform other duties as assigned

Preferred Qualifications:

• Bachelor’s degree plus two+ years related experience; equivalent combination of education and experience will be considered on a case-by-case basis.
• Computer proficiency in Microsoft Office applications; Great Plains software experience preferred
• Exceptional verbal and written communication skills with a focus on superior customer service.
• Ability to travel, including overnight stays to other branch locations for training and support as needed.
• Availability on a 24/7 basis for response in an emergency services business
• Demonstrated ability to work independently, under pressure and to multi-task.
   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Compensation details: 8 Yearly Salary

PIfc058337525f-38

Waste Water Superintendent

Doylestown, PA

Highly Competitive Salary + Bonus + 401k Match & Full Benefits

Heavy Civil Construction

Why This Role Matters: Take the helm on landmark heavy civil projects, where your leadership will directly shape our region's infrastructure. This is a rare opportunity to build a legacy with a company that invests in its people, offering a clear path to ownership and empowering you with the autonomy to lead crews and deliver excellence safely and efficiently.

Key Responsibilities:

• Lead, motivate, and direct multiple field crews and subcontractors, ensuring the highest standards of safety and productivity.
• Oversee all site operations, from planning and resource allocation to proactive problem-solving for unforeseen site challenges.
• Manage project budget, schedule, and manpower needs for your assigned project.
• Implement and enforce rigorous QA/QC processes to guarantee the highest quality of work.
• Monitor subcontractor progress and maintain meticulous documentation, submittals, and weekly safety reporting.
• Serve as the primary leader on the ground, ensuring all work meets specifications and safety regulations (OSHA).

Ideal Candidate Profile:

• Must-Have: 5+ years of experience as a Superintendent in the heavy civil industry.
• Strong personal initiative, excellent planning, and proven problem-solving capabilities.
• Keen awareness of OSHA standards, industry best practices, and QA/QC procedures.
• Effective interpersonal skills with the ability to lead teams and manage subcontractors.
• Required: OSHA 10-Hour or 30-Hour Certification and a valid driver's license.
• Must be located within a commutable radius of the project area.

The Company & Role:

• Path to Ownership: Unlock the potential to become a shareholder and own a piece of the company.
• Compensation & Growth: Highly competitive salary, a strong bonus program, and raises reviewed twice a year.
• Comprehensive Benefits: Full medical, dental, 401k with match, 7 paid holidays, and company-paid life insurance.
• Tools for Success: Company-provided vehicle and signing/moving bonus opportunity for the right candidate.
• Stability & Culture: Join a stable, growing contractor that truly values long-term career growth and personal development.

Drive the future of heavy civil construction. Submit your resume to or apply online.

Job Type: Full-time

Available Positions: 1

Location: On-Site

Application Deadline: March 30th, 2026

Opening Type: Existing Vacancy

Summary

The Packaging Engineer will support our production teams by developing precise drawings, layouts, and 3D models for custom products and packaging. This role plays a key part in turning concepts, measurements, and customer requests into designs, prototypes, and real solutions used on the production floor.

Key Activities

• Create and update 2D/3D CAD drawings, layouts, and technical specifications.
• Translate ideas, measurements, and customer requirements into accurate, sustainable designs.
• Assist with prototypes, project cost estimates, and test builds for new products.
• Work with production teams to ensure designs are feasible, efficient, and optimized for manufacturing.
• Maintain drawing files, revision histories, and documentation.
• Support R&D, cost-saving initiatives, and continuous improvement projects.
• Participate in design reviews and collaborate with sales, operations, and quality as needed.

Preferred Skills

• Strong aptitude for numbers and precise measurements.
• Prior packaging or manufacturing experience is preferred.

Educations & Experience

• 1-3 years of experience in packaging or structural design within a manufacturing, corrugated, consumer goods, or packaging industry.
• Experience designing corrugated packaging, folding cartons, displays, or protective packaging.

Are you looking for your next opportunity? We can help.

Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible.

TQR is an equal-opportunity employer that encourages diversity. We will consider all applications.

Accommodation for applicants with disabilities is available upon request.

Are you looking to hire? Get started here: hiring advice: all available opportunities: thank all applicants for their interest and appreciate the time and effort involved; however, due to the large volume of resumes received only those candidates selected for an interview will be contacted. Please attached your resume to your application.

Job ID: 8198

Job description:

Great Opportunity for a Staffing Area Director! Great salary and benefits package! This is an in person and location(s) position covering areas in New Jersey, Maryland, and Pennsylvania. We are looking for individuals with a strong staffing industry (working directly with staffing companies) experience and distribution/warehouse experience.

Individuals with heavy client facing account communication/interaction and problem-solving experience are ideal for this role. Strong technical skills in MS Office, Excel, Apps, and ability to adapt to ATS systems, write and communicate reports etc. Great communication skills, ability to travel within the area and focused on visibility and onsite support within the client locations. Need a strong decision maker and execute well on operations and client needs, able to work well as an independent leader, and team player. Development of teams within the areas, including main point of contact leader at each location as well. Need to have some staffing operational experience but also open to other backgrounds that have been heavy in face-to-face client and account management. High energy, focused, organized, and professional individual with staffing, client/account along with good technical skills is the priority. Looking for individuals that are mid-career and looking for progression. Bilingual skills are a plus! APPLY TODAY!

Job Details:

Area Director

* $120k - $130k Annual Salary

* Responsible for client locations within the New Jersey, Maryland, and PA surrounding areas

* Great company and opportunities for growth!

* Competitive salary and benefits including Medical/Dental/401k and 401k match!

Job Description

SUMMARY: The Area Director is responsible for maximizing the sales revenue and profits for multiple existing client locations within the MD/PA/NJ area. The Area Director will provide strategic direction and leadership to sales and operation teams to drive business development, recruitment, and increased profitability and market share with current customers. This is a hands-on and in person management position which will require travel to multiple client locations

ESSENTIAL FUNCTIONS:

• Evaluates businesses and recruiting opportunities and develops and implements recruiting programs (if and as needed to support local teams)
• Develops and executes operational plans and programs, both short and long term, to support sales, revenue and growth objectives of the Company
• Trains and develops team (Onsites/Staffing Specialists/Onboarding Specialists/Account Managers) for succession planning or overall development for growth.
• Accountable for revenue growth and area profitability management
• Prepares and manages office budgets, P&L responsibilities, administers expense control programs and approves employee expenses
• Maintains control of pricing, contracts and proposals to ensure sales, gross margin and profit objectives are met
• Recruits, hires and trains staff and provides developmental and career opportunities for staff
• Identifies, pursues and develops new accounts through awareness of the local market, competitor activities and community growth plans
• Explores all existing and new clients to determine where business expansion opportunities exist.
• Establishes and maintains rapport with key clients and acts as a key member of the sales team on large accounts and new client prospects
• Surveys clients regarding perception of service and emphasizes quality and service to identify opportunities to further grow existing accounts
• Ensures compliance with office procedures and all State, Federal, and local laws and regulations
• Communicates the business direction, changes in policy and procedure, and other information to all offices
• Makes client service calls to assigned accounts to communicate new services and assists in planning for staffing requirements
• Maintains appropriate documentation regarding personnel performance

QUALIFICATIONS:

• 5+ years proven and successful direct sales and P&L experience preferably within the staffing and service industry
• Experience in a high pressure, customer service-oriented environment
• 2+ years managing multiple operating units with indirect supervisory responsibility required, preferably in the staffing industry
• Strong face-to-face client and account management experience
• Bachelor’s degree strongly preferred; equivalent experience may be acceptable

Job Description

• Strong communication (verbal and written) and interpersonal skills necessary
• Must maintain highly sensitive and confidential information
• Must demonstrate ability to work independently, multi-task and possess strong organizational skills
• Demonstrates flexibility, openness, respect and sensitivity in dealing with others
• Maturity, judgment, and consultative ability to interact effectively with employees at all levels of the company and clients
• Strong customer service skills and growth selling skills required
• Ability to build morale and group commitments to goals and objectives
• Must be a decisive individual who possesses a "big picture" perspective
• Strong computer skills (Microsoft Word, Excel, PowerPoint, Outlook, Apps, ATS etc)

Immediate Need Opportunity! Join a stable, established, and recognized company on the cutting edge of staffing solutions for their clients! We have a great story to tell, and need individuals to share our story, work on improving standards, finessing relationships, and through those efforts, increasing revenues. APPLY TODAY for IMMEDIATE consideration!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401k
• 401k Match

Work Location: In person (3 days onsite at client locations, up to 2 days working remotely)

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Border Patrol Agent (BPA) Entry Level

NEW RECRUITMENT AND RETENTION INCENTIVES!

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within the U.S. Customs and Border Protection (CBP), is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits

Annual Base Salary for newly appointed BPAs varies per grade, as follows:

GL-5/GL-7 $49,739 - $89,518 per year

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

Wealth Management Fraud & Claims associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients' bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.

• 1+ years of fraud servicing or call center experience.
• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives.
• Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
• Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
• Communicates effectively and confidently with all clients to make their financial lives better.
• Ability to engage with clients while navigating multiple screens begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
• Comfortable receiving ongoing performance feedback and coaching.
• Ability to learn and adapt to new information and technology platforms.
• Minimum of an intermediate level of proficiency with computers and current technology.

• Experience in a call center or a financial/banking center.
• Fraud Detection and Prevention.
• Credit Risk.

• Customer and Client Focus.
• Data Collection and Entry.
• Due Diligence.
• Issue Management.
• Oral Communications.
• Active Listening.
• Adaptability.
• Attention to Detail.
• Policies, Procedures & Guidelines.
• Written Communications.
• Business Acumen.
• Collaboration.
• Critical Thinking.

1st shift (United States of America)

40

US - NJ - Pennington - 1400 American Blvd - Princeton Place At Hopewell Bldg. 4 (NJ2140)Pay and benefits informationPay range$24.04 - $31.25 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.