Information Technology For Development Jobs in Eldorado Ohio Remote
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Made4net is a global leader in supply chain execution software, empowering organizations to operate smarter, faster, and with greater agility. Our cutting-edge technology drives real-time visibility, operational efficiency, and scalable growth for companies around the world. With a strong commitment to innovation and customer success, Made4net supports a wide range of industries and business sizes, helping clients elevate performance and stay ahead in an increasingly dynamic marketplace.
Corporate Headquarters is located in Teaneck, New Jersey. The building offers a range of high-quality amenities, including a spa and gym with discounted rates for tenants, an onsite Starbucks, a deli, a full-service restaurant, and covered secure parking with direct access to the building.
We operate on a hybrid work model that includes three days onsite and two days working from home. New employees should expect to spend additional time in the office during their training period before transitioning to the standard hybrid schedule.
Some travel to client sites may be required, particularly during client training sessions or go live activities, though it is not frequent. Our work supports supply chain execution, which is a time sensitive and mission critical environment.
Purpose of the Job
The Project Manager supports the successful delivery of customer implementation projects from initial planning through go-live. In this role, you will coordinate project activities, maintain timelines, monitor budgets, and ensure all quality standards are consistently met. Working closely with the Senior Project Manager and the Director of Project Delivery, you will manage key deliverables, facilitate communication across internal teams and customer stakeholders, and proactively identify and resolve risks or issues.
Description of responsibilities:
In this role, you will be actively involved in all stages of the project lifecycle, including implementation, configuration, testing, training, and go-live support. The position requires a strong level of direct interaction with clients and close collaboration with the implementation team, ensuring a smooth and successful delivery experience.
- Monitor and manage project schedules, milestones, and financial reporting to ensure alignment with overall project goals, timelines, and budget constraints.
- Review and validate system requirements developed by project team members to confirm accuracy, completeness, and alignment with customer needs.
- Partner with the System Architect and key stakeholders during the system specification phase on larger projects, ensuring technical feasibility and clarity of requirements.
- Drive the functional specification phase by facilitating client meetings, documenting requirements, and ensuring alignment among all parties.
- Support the creation of functional specifications by collaborating with project team members to confirm that documentation accurately reflects project needs and solution design.
- Track and monitor project progress during implementation, proactively addressing risks, issues, or scope of changes as they arise.
- Coordinate closely with the Director of Project Delivery regarding task assignment, resource planning, and financial reporting, ensuring continuity and effective project oversight.
- Support project governance through regular communication, structured reporting, and timely escalation when needed.
- Foster strong working relationships with clients, team members, and internal stakeholders to ensure transparency and alignment throughout the project lifecycle.
Core Competencies:
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understand of the unique needs of different audiences
Customer Focus - Building strong customer relationships and delivering customer-centric solutions
Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals
Required Qualifications:
- Bachelor’s degree or equivalent experience, with 2-4 years of relevant experience in a customer-facing role, ideally within software, SaaS, or enterprise systems related to supply chain.
- Demonstrated experience in project management, including project planning, prioritizing tasks, and reporting on project status.
- Strong foundational technical skills with an understanding of software systems, integrations, and development processes.
- Familiarity with Software Development and Agile Methodologies is beneficial.
- Experience with Microsoft tools such as Windows, IIS, and SQL Server is a plus.
- Strong written and verbal communication skills with the ability to effectively interact with clients and cross-functional teams.
- Ability to work collaboratively in a team environment, demonstrating responsiveness, adaptability, and a proactive approach to problem solving.
- Strong analytical and problem-solving skills with a focus on developing clear, task-oriented solutions.
Preferred Qualifications:
- Familiar with Agile methodologies
- Prior experience in warehousing, transportation, logistics and or similar applications experience
- Experience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber, or similar).
Benefits:
- Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
- Generous paid time off policy
- Company-matched 401(k) retirement plan to help you secure your future
- Tuition reimbursement program to support your continued education and career advancement
- Employee assistance program providing confidential counseling and support services for personal challenges
- Discretionary employee bonus program
- Employee Discounts and perks through our PEO
Pay range: From $90,000.00, per year salary
This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.
Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Remote working/work at home options are available for this role.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Vijay at (63 Title: Financial Analyst
- Hybrid Duration: 2 Months Location: Hybrid at Northbrook, IL Schedule: 8:00 AM
- 5:00 PM Note: The position reports to the Manager of Corporate Accounting, based at our Northbrook Headquarters, with flexibility to work from our Chicago office.
This is a hybrid role, requiring on-site presence three days per week.
Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: Position Purpose: We are seeking a highly motivated and detail-oriented Senior Accountant to support global accounting operations, strengthen internal controls, and drive process improvements.
This role will play a key part in month-end close, cross-functional initiatives, and special projects.
The ideal candidate is analytical, proactive, and capable of operating independently in a fast-paced, collaborative environment.
Duties and Responsibilities: Lead and execute month end, quarter end, and year end close activities, including journal entries and account reconciliations Perform variance analysis and investigate discrepancies Support internal and external audit requests Support maintenance of Oracle Account reconciliation portal Maintain supporting documentation and schedules in compliance with SOX requirements Support both internal and external audits by providing requested materials and actively participating in walkthroughs and testing with auditors and internal stakeholders Contribute to various accounting and finance initiatives, including system implementations, process improvements, and other special projects as assigned Education and Experience: Bachelor's degree in accounting required Minimum 5 years of total accounting experience Knowledge of ERP: Oracle preferred, Oracle ARCS and Kyriba Experience with improvement initiatives and enhancements Ability to have a collaborative style and work with cross-functional and international teams Strong GAAP knowledge, analytical, and problem-solving skills Excellent verbal and written communication skills CPA certification preferred About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
CPA, Oracle, GAAP, Oracle ARCS, Kyriba
Remote working/work at home options are available for this role.
In this position, you will underwrite new and renewal business which includes solicitation, selection, rejection, and pricing of complex risks. Administer and monitor underwriting rules and guidelines, rating manual rules, and insurance laws and regulations. Analyze quality and quantity of risks underwritten and prepare reports accordingly. Participate in the development of agency management strategy and contribute to the development and execution of agency plans. Develop client relationships and coordinates service team efforts. Provide technical guidance to coworkers. Through technical collaboration and guidance, work within established authority on assignments of increasing complexity. Geographic territory includes the Southeast.
Responsibilities:
- Effectively identify, market and underwrite prospective accounts in targeted industries
- Direct and monitor underwriting activities as required to produce positive profit and expense results within area of responsibility
- Develop strong relationships with local Brokers/Agents and effectively articulate PMA's appetite. Solicit, review, and coordinate new business opportunities with agents and service team
- Demonstrate high level of planning and organizational skills to effectively manage workload and outside activities
- Exhibit high levels of teamwork, leadership, customer service, and persistence
- Provide strong analytical ability, and sound judgment to make informed and accurate decisions
- Show initiative to handle territorial assignments, developing individual plans for successfully meeting key goals
- Consult with Risk Control and Claims Representatives to bring value-added service to customers
- Develop business plan with each assigned agent for profitability of book, growth, and renewal strategies
- Provide feedback to agents, producers, and internal management to focus on business plans and efficiencies.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
- Bachelor's degree or equivalent experience required - MBA and/or CPCU preferred
- Seven years' experience in Commercial Lines Property/Casualty and Workers Compensation underwriting
- Strong technical skills in Workers Compensation, Property, General Liability, Automobile, and Umbrella
- Established experience working with clients in the Southeast is preferred.
- Strong negotiation and presentation skills
- Self-motivated individual with a proven track record of premium growth and profitability in handling a book of business. Superior marketing skills and familiarity working with agents and brokers of all types.
Remote working/work at home options are available for this role.
Underwrite new and renewal business which includes solicitation, selection, rejection, and pricing of complex risks. Administer and monitor underwriting rules and guidelines, rating manual rules, and insurance laws and regulations. Analyze quality and quantity of risks underwritten and prepare reports accordingly. Participate in the development of agency management strategy and contribute to the development and execution of agency plans. Develop client relationships and coordinates service team efforts. Provide technical guidance to coworkers. Through technical collaboration and guidance, work within established authority on assignments of increasing complexity.
Responsibilities:
- Effectively identify, market and underwrite prospective accounts in targeted industries
- Direct and monitor underwriting activities as required to produce positive profit and expense results within area of responsibility
- Develop strong relationships with local Brokers/Agents and effectively articulate PMA's appetite. Solicit, review, and coordinate new business opportunities with agents and service team
- Demonstrate high level of planning and organizational skills to effectively manage workload and outside activities
- Exhibit high levels of teamwork, leadership, customer service, and persistence
- Provide strong analytical ability, and sound judgment to make informed and accurate decisions
- Show initiative to handle territorial assignments, developing individual plans for successfully meeting key goals
- Consult with Risk Control and Claims Representatives to bring value-added service to customers
- Develop business plan with each assigned agent for profitability of book, growth, and renewal strategies
- Provide feedback to agents, producers, and internal management to focus on business plans and efficiencies.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
- Bachelors degree or equivalent experience required - CPCU preferred
- Minimum 3-5 Years experience in Commercial Lines
- Prior experience in or knowledge of Texas market and ability to travel within the Southwest market is strongly preferred
- Strong technical skills in Workers Compensation, General Liability and Automobile
- Property and Umbrella experience is a plus
- Strong negotiation and presentation skills
- Self-motivated individual with a proven track record of premium growth and profitability in handling a book of business
- Superior marketing skills and familiarity working with agents and brokers of all types.
Remote working/work at home options are available for this role.
Digital Content Specialist II (Hybrid)
Chicago, IL
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Digital Content Specialist II, you will support UX copywriting and content
across AMA's digital platforms, with a primary focus on FREIDA, a platform that
helps medical students search for and evaluate residency programs. The role contributes
to the creation of specialty-specific informational content, user-facing copy,
and messaging that helps guide medical students, residents, and physicians
through critical career decisions. Working under established UX and content
standards, this role applies UX writing best practices to improve clarity,
engagement, and usability. The position works closely with product, UX, and
marketing teams to ensure content is consistent, effective, and aligned with
the overall member experience.
RESPONSIBILITIES:
Writing and Content Development
- Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide
- Develop and maintain informational content across FREIDA resources, including the Residency Guide and student-facing guidance materials
- Develop copy for the Program Director Portal, including guidance, instructions, and resource content
- Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities
- Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness
FREIDA Content
- Create clear, concise, and user-centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign-in flows
- Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints
- Work on landing page and member-facing content that supports usability and conversion goals
- Collaborate with UX designers to integrate copy early in the design process and support effective content-design collaboration
- Conduct content audits and contribute recommendations to improve clarity and usability
User Insight and Industry Awareness
- Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions
- Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives
- Refine content based on user feedback, observed behavior, and performance data
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required
- Ability to translate complex or regulated information into clear, user-centered language
- Experience collaborating with product, design, and marketing teams through content contributions
- Experience supporting content standards, including voice, tone, and style guidelines
- Comfort presenting recommendations and incorporating stakeholder feedback
- Hands-on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma
- Working knowledge of Google Analytics and Power BI to inform content improvements
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
As a member of our underwriting support team, you will provide high level support to the underwriting function. In this role, you will assist in the preparation of new business quotes and policy issues, as well as rating both new business and renewal applications, while maintaining accuracy and targeted due dates.
Responsibilities:
- Complete portfolio process (RPA) prior to renewal date
- Complete pre-underwriting process of renewals by Underwriter due date and new business submissions
- Coordinate the pre-underwriting process which includes, but is not limited to:
- Review of application
- Request for add'l info from agent or PMA staff
- Classification of exposures
- Ordering RMA, D&B, MVR's and synopsis
- Completion of loss trend and development
- Analysis of large claims and loss trends
- Review of prior audits
- Complete new business, renewal and financial notification forms.
- Attend and fully participate in all Team and Underwriting Meetings
- Meet with assigned underwriter weekly to discuss and prioritize work processes and tasks
- Process work in a timely and accurate manner
- Rate and issue WC new business and renewal policies. Provide instruction to the Rating Center for completion of PAL lines new business and renewal policies.
- Issue WC and Auto state filings as required.
- Review correspondence including: Mid-term endorsement requests, Cancellation requests, WC Bureau letters. Respond to inquiries within UA authority.
- Maintain Corporate Underwriting Image Standards.
- Contact producers and insureds to obtain information and expedite service.
- Visits Agents with an Underwriter for the purpose of establishing contact and acquainting them with work routines.
- May assume a major role in training new hires, special projects, and learning & presenting new material to other Underwriting Assistants.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
#LI-Hybrid
Requirements:- High School diploma or equivalent.
- 3 years commercial underwriting assistant experience working with small and mid-sized accounts.
- Experience working with internal/external clients
- Ability to maintain professional, proficient working relationships
- Strong team skills.
#LI-Hybrid
Remote working/work at home options are available for this role.
In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.
Responsibilities:
- Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
- Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
- Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
- Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
- Mentor and provide technical training and guidance to coworkers.
- Determine, coordinate and direct account management activities with various departments.
- Negotiate and deliver proposals to producers and buyers.
- Develop and maintain client relationships and coordinate service team efforts.
- Identify opportunities for organizational improvement and recommend solutions.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
- Bachelor's degree or equivalent experience required.
- 7 years of casualty underwriting with an insurance carrier required.
- Advanced understanding and technical knowledge of underwriting mechanics and fundamentals.
- Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
- Advanced knowledge of local and regional market conditions as well as industry trends.
- Prior experience in or knowledge of Midwest markets and ability to travel within these markets is strongly preferred.
- Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
- Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
- Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
- Strong ability to effectively communicate verbally and in writing to uncover business needs.
- Ability to foster creative solutions that resonate with external business partners.
- Ability to interact with various levels of management and support personnel.
- Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
- Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
- Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
- Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
Remote working/work at home options are available for this role.
Quality Assurance Analyst II (Hybrid)
Chicago, IL
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.
RESPONSIBILITIES:
Test Planning and Test Case Development
- Define testing scope by developing comprehensive test
plans - Ensure project timelines for testing are adhered to
- Create detailed, reusable test cases and scripts
- Ensure test cases cover all functional, performance
and security scenarios
Test Execution, Validation, Regression Testing and Defect Management
- Executes manual and
automated testing to ensure all functional requirements are successfully
processed - Re-test existing
features after new code is added to ensure no new defects were introduced - Identify, document, and track software bugs. Collaborate with development team to resolve
issues
Release Readiness and Collaboration
- Conduct smoke testing to validate release readiness
- Provide testing results, risk assessments, and
recommendations to stakeholders to support release decisions - Participate in Agile ceremonies, such as sprint
planning and code reviews - Provide feedback on testability and potential risks
early in the cycle
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
- 3+ years of experience in quality assurance,
with recent hands-on QA practice - Demonstrated experience testing Life and Disability
insurance applications or systems - Demonstrated ability
to multi-task and effectively manage multiple, concurrent projects to succed in
a results driven environment - Polished interpersonal
skills, including relationship building skills - Strong verbal and
written communication skills to effectively communicate with all levels of
management and staff - Demonstrated
experience in transactional testing scenarios - Must be very detailed oriented and very
sensitive to deadlines - Strong problem-solving
skills - Ability to work
independently or in a team setting equally effectively - Ability to work
effectively in a fast-paced environment with competing priorities and delivery
timelines
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
Apply NowShare Save JobRemote working/work at home options are available for this role.
In this position, you will underwrite new and renewal business which includes solicitation, selection and pricing of highly complex multi-line risks (workers compensation, commercial auto, general liability). You will actively and creatively pursue new commercial insurance solutions including guaranteed cost, large deductible and retro account opportunities throughout the territory through your network of national and regional brokers and agents. Maintain and develop prospects in order to have a strong base of future opportunities to build your large account book. Contribute to the development of broker and agency management strategies and lead the development and execution of relationship management plans.
Responsibilities:
- Analyze, select and profitably price coverage for commercial risks and determine terms and conditions of coverage on new and renewal business.
- Apply and conform to underwriting rules and guidelines, rating manuals, insurance laws/ regulations.
- Utilize a consultative selling approach to generate new business consistent with underwriting strategy and in coordination with service team members to include accurately assessing the needs of the broker and the client and formulating solutions that effectively address those needs.
- Analyze underwriting & marketing activities and corresponding results; prepare reports to management.
- Mentor and provide technical training and guidance to coworkers.
- Determine, coordinate and direct account management activities with various departments.
- Negotiate and deliver proposals to producers and buyers.
- Develop and maintain client relationships and coordinate service team efforts.
- Identify opportunities for organizational improvement and recommend solutions.
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
- Bachelor's degree or equivalent experience required.
- 7 years of casualty underwriting with an insurance carrier required
- Advanced understanding and technical knowledge of underwriting mechanics and fundamentals
- Advanced knowledge of casualty coverage and loss sensitive deal structures (retrospective rating, large deductible, captive, and self-insurance). Additional knowledge in financial analysis, account management and collateral management is desired.
- Advanced knowledge of local and regional market conditions as well as industry trends.
- Advanced knowledge of underwriting territory and strong relationships with the local distribution network (local and regional agents, national and regional brokers, and select consultants).
- Demonstrated proficiency in the successful marketing and prospecting of business opportunities, as well as, relationship building and agency management skills.
- Ability to create a presence that conveys interest, conviction, and energy in maintaining relationships with external business partners.
- Strong ability to effectively communicate verbally and in writing to uncover business needs.
- Ability to foster creative solutions that resonate with external business partners.
- Ability to interact with various levels of management and support personnel.
- Advanced skills in marketing, analysis, decision making/problem solving, planning and organizing; sales and negotiation and mathematical proficiency.
- Strong desire to work collaboratively and foster a team oriented environment with Claims, Risk Control and other departments.
- Willingness to travel for business purposes. Underwriters are expected to be visible with their agents and brokers in order to develop and maintain solid relationships and generate an adequate flow of qualified business.
- Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management designation or other professional designations are desired.
Remote working/work at home options are available for this role.
Customer Success Manager
Chicago, IL (Hybrid)
The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.
As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.
RESPONSIBILITIES:
Customer Onboarding- Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
- existing programs.
- Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
- Provide robust training and onboarding experience that leads to learner activation and engagement.
- Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
- Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.
- Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
- Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
- Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
- Identify satisfied customers and secure/curate testimonials and/or case studies.
- Assist with recognition program to reward/amplify top customers/institutions.
- Research, monitor, report, and recognize customer performance.
- Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
- Produce regular reports on customer success metrics and key performance indicators.
- Utilize Salesforce to document customer interactions and maintain accurate customer data.
May include other responsibilities as assigned
REQUIREMENTS:
- Bachelor's degree in healthcare administration, business, communications, or related field required.
- Minimum of 5+ years account management and customer relationship management experience required.
- Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
- Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
- Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
- Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
- Strong external presence to communicate with external stakeholders and customers.
- Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
- Familiarity with learning management systems/online education programs
- Some travel required.
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
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